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Comcast

Customer Service Ratings and Comments

Comcast is ranked #52 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 60.91 out of a possible 200. This score rates Comcast customer service and customer support as Disappointing.

NEGATIVE Comments

48 Negative Comments out of 61 Total Comments is 78.69%.

POSITIVE Comments

13 Positive Comments out of 61 Total Comments is 21.31%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • Very disapointed in the customer service. The techs have been to our home 3 times now and our issues are still not resolved.

    Anonymous 3/13/10 8:49AM

  • Last time I've called Comcast to cancel my services with them to switch to Quest. However I was given a sweet promotion whose prices almost matched Quest's, so I decided to stay. I've asked the service representative whether this promotion is permanen, rather than for a specific period (like 6 month, or so), and was told that I will have it forever going forwards.

    6 months later I've realized that I was over billed by $50. I've called in to find out the reason, and realized that the "permanent" promotion was really only for 6 months. I've told my story and asked if they could trace the last phone call that resulted in my promotion 6 moths ago - I was told that this is possible, and was suggested to talk to a supervisor to pass on my feedback. I was put on hold for 15 minutes, at which point they've hanged up on my.

    I feel sorry that I didn't switch to quest 6 moths ago, but will correct that mistake now. I work at a customer company, where customer is the king, and deeply believe that this is the platform of a good company.
    Comcast must change its attitude to earn customer trust.

    Anonymous 3/2/10 2:30PM

  • Their technician showed up to connect us to cable and the internet and left without giving us the email account information. I tried their chat line on line (which they recommend you do rather than calling) and was on their 20 minutes - no one ever responded. I finally got someone on the phone after about 15 minutes wait and they were in the process of giving me the information and somehow disconnected themselves. Their customer service is totally incompetent in all phases.

    anonymous2 2/27/10 9:24AM

  • Called cust. service to stop a robo call from Springvale WA. Was told sequence to block call. Followed the menu, told I successfully completed, BUT CALLS HAVE NOT STOPPED.

    Anonymous 2/25/10 10:27AM

  • Have been trying for months to obtain my PIN # would not provide via E-Mail or by Phone after I was ID several times - Since I have service with Comcast, no PIN # had been send by mail to us. Actions done : Large number of calls to C-SReason when we call our home Ecuador, we must redial 7 to 10 times to complete 5 minutes call I reported my family this problems, very low tone-volumen - Ecuador verified and our home paid for tech service - Problem is Comcast do not installed Frcy-match required our end.

    BennyCS 2/17/10 3:37PM

  • I was having a problem receiving a channel that was part of a package I signed up for. I called customer service and asked to be directed to the technical department to have them fix it. I spoke with a young man who I thought was transferring me to the technical department but instead he transferred my call to the sales department. I was then told I would have to purchase the channel that was a part of my origingal package at a cost of $18.00 but because I am a current customer, I could get it for a discount at $10.00. They were unyielding and I was not pleased. Needless to say after one week of trying to get the matter resolved, I quit comcast.When I called to cancel, they appeared to be concerned and wanted to make offers to retain my business. Not worth my money or my time.

    njersey 2/14/10 12:27AM

  • I Have talked to some representatives who were really nice and really wanted to help me out. My interent was always goin in and out i called and in a few hrs someone came over to check it out. he said that it must be my laptop since i was thinkin about buyin a new laptop anyways i went and got it and gave my old one to my brother. as soon as he got it he had perfect internet and mine still was kickin me out. they still insist that everything is workin well and they dont know why i keep gettin kicked out. today i called to see what i have to do to cancel since i am moveing out of the state and talked to a woman who shouldnt even be doin this job since she seems to hate it and was very very rude.

    Anonymous 2/12/10 9:54AM

  • I would like to start with although I think the reps I have spoken with over the last three months are very nice and seem like the want to help and many of them I placed full trust in because they seem to really know what they were doing, however that is not the case. We are now going into the fourth month of your service and still have issues. Issues that are costing our company thouands of dollars, customers and our reputation. I just hope we can keep our company aflot after all the damage your service has cost us

    Anonymous 2/11/10 6:18PM

  • I have attempted repeatedly to address "server problems" with Comcast and have gotten no response. I have prorated my bill to reflect the lack of internet service I pay hard earned money for, only to have late fee's added to the bill. I have spoken to customer service and have been told it is my computer, to "hard cycle" the modem (shut off everything, disconnecting from the power, then restart everything in a specific order) only to get the "server is busy" message on my email yet again. High Speed is a joke, I have currently been attempting to get the latest replay of the Craig Ferguson show and I have been waiting for 30 minutes for the show to come on and the "loading" icon to stop. Yep . . .IT'S COMCASTIC!:|

    Anonymous 2/10/10 10:18PM

  • Comcast has the worst customer service ever!!! I called to ask why my service went down and they said they'd send a technician out the next day. He came out and told me that another technician must have been here the day before because the service was terminated at the drop. I was furious as my office phones are connected through the internet so I was down all day due to their negligence. When I called to report my finding it took an hour after transfering from person to person to person only to get hung up on in the end with no reimbursement for my loss of business. THEY ARE THE ABSOLUTE WORST COMPANY!!!

    DDROUIN 2/2/10 8:24AM

  • They continually lie to their customers, fail to make appointments, moderators on forums delete posts that doe snot suit their own political ideology (IMO), continually go up on rates, lie about rates on the phone about new service until you get your bill and then deny any wrongdoing. I waued ten hours on them one day last week after a csr hot one of their pedestals and Iw as told it would be Monday before they could come out. I went outside in the pouring rain and uprighted the pedestal and covered it with a plastic bag and got most of my channels back on. That following mOnday I waited ten hours for them to show up because they said someone 18 or over had to be at home for them to dispatch a serviceman. I repeatedly told them the trouvle was in the outside pedestal on teh roads that coonected many homes. I waited ten hours on them to show up on Monday but they never did. Found out Tuesday the callw as cancelled 5 minutes after I made it and they rescheduled with the same BS as before. I waited on the again and they never showed up and finally on Wednesday I was given another service call on Thursday from 2-4 pm. I called at 3:30 PM because they had not shown up yest and was told the serviceman was runni ng behind. I tolf them I had to leave at 4"30 and they had the serviceman call me and THEN he told me that I DID NOT have to be at home when he checked the pedestal. I spent over 14 hours and nymerous long phone conversations with the fools and did not even have to be at home after all.

    In my opinion, this company is a joke and if you want to be lied to like me, rates hiked all the time, poor service, and overall crappy performance, use Comcast. If not, use someone ELSE becuase the employees at Comcast make Laurel and Hardy LOOK INTELLIGENT.

    steve 1/29/10 10:21PM

  • comcast is the worst company in the world. I
    have moved my cable service to direct tv and
    is so much better than comcast they actually care about their customers. No one should stay with comcast when there is a much better option and less expensive too. Comcasts service stinks and their billing is absolutely criminal.

    Anonymous 1/26/10 5:31PM

  • Worst customer service EVER!!!!. I describe to them what is going on and they did not even understand what I was saying like I was speaking Yittish. Then they get it and dont do anything. BAD 0 stars

    Anonymous 1/26/10 2:31PM

  • Signed up for triple play 06-2008 Last five months my bill first internet went up $17.00 for internet. Called told no problem we will get it fixed. Continued to pay the overcharge and the bill continued. Called five more people. again all assured me it will be fixed. Sure enough it was fixed NOT my internet went back to 33.00 but my cable went up almost $20.00. Icalled and the last two represenatives "Promiised" to fix the problem. Okay this time the bill went up another 17.00. i challanged these overcharges by paying my agreed upon triple play 99.00 It resulted in a late fee and threat to disconnect my service. Last two times I was told my "codes" from 2008 no longer exist and marketing can only switch your bill back to original. Still no good and my bill continues to be almost a full $40.00 over the agreed upon 99.00 triple play. I know I have add ons but I keep my bills and have for 16 months no problem 33.00 internet 33.00 cable 33.00 phone that all i aske for please honor your original triple play contracrt. Seven rep's later still same but told with a smile we will fix it-

    Anonymous 1/24/10 6:38AM

  • I have had nothing but bad service from comcast, ever since Sept. when they went didt,. All week my phone has been off, more then on. They do not seem to care. One doesnt know what the other is doing. I will not pay for the service..I do not get. I will do a you-tube..or put in local paper. I am so fed up with them.

    Patty jac 1/20/10 6:59PM

  • I am having an un-fixed, an un-professional issue with Comcast TV services, for the last 3 weeks.
    I had technicians in my house 3 times. Every technician who came to try and fix the problem criticized the previous one for what they did.
    After 6 phone calls that I places (with a total of 3 hours “on hold” & conversations), the problems have not been fixed yet. I got to talk to 2 very nice representatives (Amanda & Linda), who seemed to understand the issues, but nothing of what they promised happened. I also got to talk to some men with heavy accent (Julio & Carlos), very rude, who wouldn’t even understand what it has been written on my Ticket.
    I am very frustrated, as COMCAST charges a lot of money as a cable provider, but don’t care at all about its customers when it comes to a problem.
    I wish that I could do something to have them improving their attitude.

    RD 1/20/10 11:02AM

  • I am on a military base and unfortunatley this is the only company that can install cable in our barracks. The customer serivice (when it is actually working) is mediocre at best. The technicians were lazy as well. I had to move rooms due to renovations and comcast said the quickest they could get someone out to me was 5 days after i moved. However 3 days after i moved they had a technician walking through the barracks installing new service. I asked him if he could turn mine on since i already had all the equipment from intially signing up. He told me i had to wait 2 more days. If my base every allows another company to come install cable comcast will lose almost if not all of there customers on this base. I would rather pay a slightly higher price for direct tv and have better service then this sham of a company.

    chris 1/20/10 10:55AM

  • Recently I have been very upset with the new box you have to connect to your tv because otherwise they zap out all the channels due to their digtal changeover (suposely). They on give you 2 for free and if you want another you have to have 1.99 plus tax added to your bill. I pay to watch all my channels and they have no right to zap out anything just because they want to limit how many tv's you have hooked up. It was a real P.I.T.A trying to hook them up. I made about 5 phone calls to comcast and was connected to some in Mexico, the phillipines, carribean etc. (sounds like a vacation) to talk to customer service. I can't beleive they out source to these countries where they don't really understand your problem, although the fellow in Mexico finally activated the box. Another thing- once you hook up the box you have to call in with the serial number or you won't get activated.
    What a crock of crap! I can't stand them anymore. They nickel and dime you and they are out for blood when charging you from a box to modem etc. Please file your complaints! Someone needs to stop the CEO's of this company. They are out of control

    Marie 1/19/10 1:24PM

  • I have recently dropped Concast as my phone and TV network, I only have the high speed network. I had a bundle package and thought I would be happy, not so. The phone system is a mess, so many problems with friends trying to call, getting a fax tone and problems retrieving messages. I decided to drop the phone service but was told I would be paying more for just the two services than the three. How can I pay more than the $150.00 that I was paying for all three for just two? The internet is 60.60 by itself and the phone would have been around 70.00...that only adds up to 130.00? WTF I never had a problem with my TV but was not about to pay more for just the two services than the three. I was told this just matter a factly, no lets see what we can do for you, just if you drop anything we will charge you more. I have the DISH now, not that I really want to. It is much cheaper and very clear but I am here to tell ya...there is a fox in the hen-house somewhere and his name is Comcast. My husband and I are just keeping our cell phones and we now have no house phone to help save money. One last jab here, the guy never showed up to pick up my cable equuipment after going by the Comcast home office and talking to the guy twice on the phone and when I went in to take it, I got attitude, like I did something wrong. I just wanted a good deal for good service...I don't think it exists in this make a buck world we live in.

    MSM1277 1/12/10 3:11PM

  • I have been on phone with Comcast for 2 hours and nothing done. Every month I have to call Comcast about my bill. They promise to apply credits, but they never get on the bill. Every month my bill goes up. They always say allow 24 hours for credits to be applied to no end nothing. You might find one Customer Service Rep. to help if you are lucky. The service is bad. They need to have more training. I will be writing in to the head man

    Anonymous 1/5/10 11:40PM

  • I recently added all 3 services from comcast and HD service. This has been a disaster. I have only had services about half of the time that they are billing me for. The quoted price is not what there billing me for either. Constant Tv outages with no solid support, phone systems that give different messages and no support

    spyac 12/29/09 6:36PM

  • Comcast is the worst. I was scheduled for service from 1-5 today and the service technician came at 5 pm. And he did not fix the problem. i have to wait until Dec. 28 to get the premium
    channels that I pay for. Time to switch to internet TV.

    sistahatty 12/22/09 6:26PM

  • We needed a new remote for our cable TV; the remote is provided by Comcast. The lady on the phone said her system was down, so she couldn't see her grid and didn't know where we could go. She promised to call back in a few minutes with the information. She never called back.

    Anonymous 11/28/09 9:41AM

  • Perhaps the most annoying part of the service call is the interrogation you must go through before they will put you in the queue for support. In most cases the accent is so think that you must ask them to repeat the questions before undestanding what they are asking for. The supervisors are not much better.

    Overall Comcast is an expensive and problematic (meaning you have to spend a lot of time with tech support) service.

    x496639 11/19/09 1:55PM

  • Comcasts leadership seems to think that saying certain buzz words will help their customer service. although it helps, They are still ignoring the point. THEY ARE JUST TOO DAMNED EXPENSIVE. They admittedly, refuse to become the price leader. That in effect has loyal customers leaving. Comcast has actually increased it's rates each year while laying off employees. So, by having reps say particular buzz words like, "wonderful!' "fantastic!" and "Appreciation". they're saying that customers will stay. The customer service reps are being put in a position to defend the price increases rather than servicing the customers. Comcast also Laid off the entire construction crew in northern california and will outsource construction. well, the jury is out on how much service will "improve".

    ANONYMOUS 11/10/09 12:34PM

  • I had connectivity problem.I called 1-800-2662278. After waiting for sometimes I was told I was at incorrect extension to find answer. When I finally talked to a person, a woman, named Sarah, was a disappontment. She was speaking up terms that I did not understand.She said " whooped up"that I did not understand She said my ENGLISH may be poor as she worked for Comcast for 2 years.
    Well I got frustrated and thanked her and hung up. I feel bad. Why does Comcast have such argumentative people working for it's' CUSTOMER SERVICE. This kind of personality turns- off people and thus the Comacst business.

    Anonymous 11/10/09 12:10AM

  • COMCAST is a totally indifferent monopoly in the Atlanta/Cobb County Area. They treat their customers as though they could care less about us. Recently they announced a new bonus, they chopped channels available without their hideous box, to 20. The ONLY reason these jerks do this is to increase their already obscene profit margins. Call and you can NEVER, I repeat, NEVER get anyone with any authority on the phone. They just don't get it. All I want is to get the channels I signed up for without their stupid boxes all over the house.

    One other thing. I think it is criminal how they make us pay extra for HD service when it is available in the local area. They can shut up about customers asking for the extra services they use for the bandwidth. If the jerks at Comcast cannot deliver what should be basic service without impacting their extra charge services that should be their problem, not mine. Comcast better watch out because the franchise authority giveth and the franchise authority taketh away.

    Reverie 10/19/09 1:18PM

  • Every time I have a problem with my service, I get a different answer to the same problem from each person. 2 months ago I was offered a lower price when I told them that a competitor in the area was having a sale. Today I receive a higher bill that totally wiped out the savings. My next step is to go to Wow cable.

    George B. 10/15/09 2:21PM

  • Comcast Customer Service is ONE BIG joke - my son is trying to get his service disconnected and they are trying to tell him because he does not have his account number they can't locate his account - NOW!!!! I called and they had no problem locating the account but they cold not help me because I am not listed on his account. He has been trying to get this taken care of and since he is going to school doesn't have time to deal with the incompetence of Comcast so they are sucking the $ from him but no body wants to assist him...WHAT A JOKE these people are!!!!!!!!!!!!!!!!!!!

    kf 10/12/09 12:18PM

  • Comcast has provided solid technology for the three services I consume: voice, cable, and Internet. I was forced to upgrade to digital cable and received one defective box that needed to be replaced. I was then introduced to Comcast Customer Service or should I say Disservice. The wait time on chat and phone has been horrible as well as being unable to solve the problem. If the service works well great, if you have to deal with Customer Disservice you are in for a world of hurt.

    Anonymous 10/9/09 6:16PM

  • Comcast is like many companies in this recession. They are looking for ways to increase their revenues while the economy is in the tank. Comcast claims that their switch to digital is government mandated. It is not. This is to cause confusion in the market place, while they charge people for extra equipment and monthly charges. Their switch to digital is simply to increase bandwidth. Analog signals use more bandwidth. So all you consumers that have more than 3 T.Vs in your house, you have just been had!

    Comcast ripped me off 10/7/09 2:06PM

  • One would think if you walked into a lobby at any local business and heard more than two upset customers in a row you would think twice about doing business at that establishment. Well that's been the experience at the local Comcast office, generally every time I have been there. The convoluted price structure and their computer system doesn't seem to allow their customer service reps to do their job. I went from satisified to another unsatisfied customer.

    Anonymous 9/28/09 1:34PM

  • I have just spent a week as a Comcast Internet and Phone customer. My phone never worked and my internet was intermitent and wireless never worked.

    My wife and I have spent endless hours on the phone changed our labor day weekend plans to stay in for technicians who then turned out to be not the "right" sort of technicians.

    We have cancelled the service and now seem to have fallen harm as they in tuen cancelled my HBO and Starz TV channels.

    I am trying to reach the head of their customer services organization Rick Germano to discuss, but have failed to guess his email and I doubt the people I have asked to forward my feedback on will do so.

    So many false info and pomises not kept to help us in a week is truly incredible and frankly insulting.

    Richard in ATL

    Richard 9/9/09 1:13PM

  • Wow !!!I just got off the phone with comcast and my exprience has been horrible I have spent almost a month and several hours trying to get them to own up to a mistake and promises they made that that they made to me when they first ordered the triple play package.

    Basically I was told that I would get the triple play package for 99.00 a month for 2 years, My wife and figured out the savings and were very excited about the prospect of savings several hundred dollars over the course of 2 years. When the initial call took place we asked if all of our current cable services would be included in the price (DVR, HD channels) and we were assured that they would be. We were also told that there would be 100.00 dollar gift card included . … Sounds great right !!!

    During the initial call the very nice lady who was handling our call informed us that she was having problems with her computer and that she would have to call us back, she set up an installation date for the phone and internet services and never called us back.

    After not receiving the call back from the first costomer service rep I called back the next day to make sure that everything was in order and that we would be getting the deal that that the initial costomer rep promised us. Again the agent on the phone assured us that we would be getting that deal as long as we signed up before the end of the month and even told us that the gift card would be 200.00 dollars… sounds even better right !!! Wrong.

    We were also promised that our home phone # would not change (A phone number that my wife and I shared for almost twenty years). That did not happen either!!!

    Because of summer vacation I had to push back the install date to the middle of August, I then called to confirm the install date and this is when I learned that I would not be able to keep my original phone # as well as change the install date again because they needed more time due to the fact that we needed a new # ???, My wife and I reluctantly agreed to change our home phone # because we had no choice!

    After the install of triple play and the initial shock of having to change our email and home phone number which was attached to every aspect our lives ( schools, billing, contacts, ext !!), we received a contract in the mail that needed to be signed or emailed back to comcast, although I did not immediately look at it, when I did I was shocked to see rate of 99.00 a month that we were originally promised had gone up to 119.00 for the first 12 months 129.00 for the second 12 months.

    I immediately called comcast and spoke to a customer service rep who informed me that that package was no longer available to me and that she could not offer me anything close to what what I was orinally offered, She offered me 1 month credit of service and basically that I would have to take the contract sent in the mail.

    I was in shock !!!, I asked to speak to her direct supervisor and let her know that comcast was pulling the classic “Bait and Switch” on me. I was then told that her Supervisor was in a meeting and that she would call me back, I left a voice mail for the supervisor to call me back ( She did not call me back).

    I then called back the next day to speak to the Supervisor I had left a voice mail for and finally after another voicemail and call I received a call back. After a lengthy and sometimes heated discussion in which I asked for only what was promised to me initially, we were still at a stand still, she could still not come close to offering me the original offer” That offer was no longer in the system” and said that she would confer with her colleagues and in her words “Try and make this right”. She said she would call me the next day, I let her know that would great that I was off work. She did not call me back the next day.

    I then called the day after that and left another voicemail for the Supervisor and was called back by another costomer service rep who was a subordinate of the Supervisor I was dealing with, He informed me that he was instructed to call on her behalf because she was out of the office for the holiday weekend and would not be back until Tuesday. CAN YOU SEE THE STEAM RISING !!!!!

    The customer service rep offered me a deal of 114.00 a month for twelve months, All services would be billed seperately, I informed him that I would take that deal if it was 24 months, He informed me that he could not offer that deal because it was not ” in the system”. I asked him what the price would go up to after the 12 month period he said it would 215.00 a month. At this point I almost lost it !!!. after a few choice words I ended that call and left yet another voicemail for the Supervisor to call me back on Tuesday. “Folks do the math, I guess have stupid written on forehead”

    Today after not receiving a call, I left yet another voicemail for the Supervisor, she called me back as I was reading a comcast complaint blog on line. To sum up the final offer after all of this, I was offered a 2 month credit spread out over 3 months with the 119/129 contract and when I asked about the 100.00 gift card she said that was not available. she did inform me that if an offer came available that was close to what I was initally offered that she would call me. “I wont hold my Breath”

    I am still not completely satisfied with the results of this compromise and feel like I need to get license of the comcast truck that ran me over. Anyone have any suggestions or advice?

    Bait n Switch in Cali 9/8/09 6:09PM

  • Absolutely TERRIBLE. I had to call back at least 8 times, waiting on hold for hours each time, speaking with ill informed customer service representatives, going over the same facts OVER AND OVER just to resolve THEIR MISTAKE. Worst customer service experience of my life.

    M. Eden 9/4/09 1:19PM

  • Technical support does not have a clue what's going on , hopefully they know how to read the instructions to you

    JEFF 9/3/09 11:00AM

  • On several occassions the customer service reps were very rude and had a take it or leave it attitude. At first I thought it was an isolated case but have yet to receive a professional person. After not being able to resolve the issues and asking for a supervisor, was told none were available. On two occasions was given to a supervisors' voice mail but never received a call back. Being a C/S manager, I would be ashamed to be part of this department.

    Anonymous 9/3/09 5:00AM

  • Comcast has the absolute worst customer service I've ever encountered. It's difficult to reach a human on their customer service line, and once you do, they're nearly always completely clueless at best, and at worst give you completely wrong information. Correcting problems on my bill has been a nightmare - weeks and weeks of customer service people saying "don't worry, we'll take care of it" and nothing getting fixed. Avoid them at all costs - it's too bad they're now the only cable service in my city.

    Anonymous 8/20/09 8:58AM

  • Every interaction I have had with Comcast has been a disappointment. When the came and hooked up cable, the tech accomplished this task by simply disconnecting my neighbors connection and giving it to me. Apparently there are two teams, the setup and repair and the setup guys don't think anything about getting their job done by taking down an existing connection.
    Also, the on demand programming is very limited. I'm paying over a hundred dollars a month and there are still very few episodes available, etc. Setup of HD was poorly executed.

    Anonymous 8/8/09 1:48PM

  • I tried to order cable internet through Comcast and their customer service was no help. I called several times and every time they failed to get me set up. Once representative told me they would look into it, and never got back to me. Also I was put on hold for 30 minutes.

    Anonymous 8/6/09 5:54AM

  • Hard to get on hold of knowledgeable reps; dead transfers; most technical issues not resolved

    Anonymous 8/5/09 4:39PM

  • guessing games on the phone tree to locate a human, multiple calls result in no actual support, finally left to contact the FCC to resolve connection issues (at which point Comcast's service acted as they should have all along)

    gf1 8/5/09 11:43AM

  • If you never have any problems with Comcast they aren't bad, however, if you have any problem that requires talking to more than one person you are doomed. I was told to resolve my problems by getting in touch with a local representative who was exceedingly nice to try and cover the fact that he couldn't help me, and everyone else in Comcast I talked to would only refer me directly to him. Since it was my only choice I had to keep them as my provider, quite unfortunate.

    Anonymous 8/5/09 11:34AM

  • You have to listen to an ad, just to call customer service.

    If you can get to them, they are clueless about their products.

    Cable Service. Why does every problem require "somebody to come out" even when it is obvious that the problem is not inside the house, but with their equipment/network.

    Broadband. Secret bandwidth caps. If you exceed them you are cutoff - no exception! You have to call a long-distance number to speak to somebody on the special team. Their response - they don't care. If you exceed their limits will disconnect broadband service without notification or warning.

    They also will NOT provide any information about usage. They consider this all to be the subscribers problem on how to measure or control usage and will not provide ANY information or tools.

    Anonymous 8/5/09 11:20AM

  • Took 6 months after I moved out to cancel. Reps threatened to hang up on me so I would have to call and be put on hold again. Usually they just said they would do something, and did not do anything, ever. Second worst company I have ever dealt with.

    Anonymous 8/5/09 9:58AM

  • HATE COMCAST!!!! The service they provide is a total rip off, and the customer service is appalling. $35 a month JUST for mediocre internet service? That is the amount I payed for internet AND television when I had Cox Communications as a cable provider in Arizona. But they have a total monopoly in my area of Chicago, so I have no choice but to get internet service from them. Thanks, customerservicescoreboard.com, for giving me the opportunity to vent on these guys.

    Stephanie Goldfarb 7/22/09 6:49PM

  • seven attempts so far. I can't even get connected to a human being. I'm so frustrated. there is NO CUSTOMER SERVICE at Comcast. If I HAD working internet I would go to the internet site BUT I DON'T HAVE $%*)(&@#)($% internet!

    hawkmd 6/22/09 10:42AM

  • 4 attempts by phone ended in call being dropped to a dial tone after waiting a long time.
    Two hours on tech chat line failed to detect the port 25 block we finally discovered in 5th phone call to Laura at exxt 7330 noon.
    please hire more and better tech support and stop wasting money on your insulting ads! Don't stop touting your inadequate service to offer service, just SERVE.

    Anonymous 6/15/09 9:20AM

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  • I'm not sure where to send this, but I had an awsome experience with an agent. Other calls, and 2 calls to Norton couldn't get me back on my browser. Mary Linda was exceptional. Give her a gold medal.

    Anonymous 3/1/10 11:52AM

  • I called in and after a short wait spoke to a fellow named derek. He was so helpful and friendly, I will never drop my comcast services due to tech support like him! He was able to identify why my tv would change channels and as well as fix my internet issues. Great job!

    Judy 11/20/09 3:04PM

  • While I've haven't been able to watch ANY television since Friday I wih to say the Comcast Representative's have been so very friendly and have tried in vain to help me with my issue. I was very angry with Comcast but at the same time I was very friendly towards all of the reps I spoke with during the week-end. (about 8 diffenrent reps) GREAT JOB COMCAST EMPLOYEES YOUR THE BEST. However, the COMCAST COMPANY is something to be desired. We'[ll be leaving Comcast shortly but wish to at least let COMCAST know their EMPLOYEES ARE AWESOME. Thank you, we will MISS the EMPLOYEES,but NOT COMCAST ITSELF.

    Sue_Bowen@hermanmiller.com 11/9/09 10:05AM

  • It is my understanding that people are more willing to complain then complement. My experiences with Comcast have been very favorable.

    Anonymous 8/21/09 11:15AM

  • Comcast out of Chicago.

    Spoke with a technician and I must admit I was unpleasant but he never got defensive and kept the focus on the issue. By the end of the call, I was calmed down enough to work through the problem. Spoke with billing and there was a misunderstanding with cancellation of one of my services. She was spectacular. Didn't try to sell me anything and resolved the problem on the spot. Wow. Very impressed.

    Anonymous 8/11/09 2:28PM

  • My experiences with Comcast have been fairly good at the time, but I sometimes find out later that information that I've been given was incorrect.

    Taed 8/5/09 7:16PM

  • The support for my residential service has improved quite a bit. The support for my business service is unparalleled. No hold on the line when you call. One rep handled my technical and billing issues. And it was a local person right here in Michigan!

    Anonymous 8/5/09 2:37PM

  • I called because my bill was to high and the politely and quickly gave me a discount. Very nice!

    MarkSkull 8/5/09 2:18PM

  • Comcast has improved their customer service value lately, and has become very helpful in almost every aspect. Their contractors are the worst, but the phone support has really stepped up their game.

    gpia7r 8/5/09 1:59PM

  • I just got off phone. I live in philly area, i used to hate comcast, however today i was helped quickly and now i am back surfing the web in time to leave this comment!!

    Thanks Comcast for finally hiring peoople who know what they are doing, and who can understand the cusotmers and the cusotmers

    TiggerGirl 7/17/09 3:39AM

  • I was helped quickly and wonderfully. I believe the experience in the past was worse. I believe they are making strides to make it better. My last two experiences have been wonderful. And truthfully all companies have a bad cusotmer expereience sometimes.

    Anonymous 7/17/09 3:24AM

  • Wow! Used the 800 number posted on this website. After reading the postings, I decided to time my Comcast experience. Got through to a human tech service guy in 2.3 minutes. He resolved my block on Port 25 in 30 seconds. Took my phone number in the event we lost connection. We did, and he called back in less than a minute. I sent a test email and it went through perfectly. He said the Port 25 issue can be caused by too many emails veing sent a once; someone else using my wireless router; or a virus sent by someone who sends out huge blocks of emails. He suggested I change my port to 587. I give them the highest rating for service. Took us almost 12 months to get a Verizon FIOS nightmare resolved. Comcast wins!

    Daveyde 7/9/09 10:25AM

  • I am shocked and befuddled - I actually had a good Comcast service experience (first ever after many years of service with them).
    I called the 1-800-COMCAST (1-800-266-2278) number and went through the prompts (did not follow advice of pushing # key). Was helped quickly and professionally.

    Anonymous 5/6/09 5:49AM

  • Submit your comment >>
  • Comcast restricts what certain customer service reps can do. That leads to customers being tranferred about. the talk time is heavily monitored so there is a negative impact to the rep who "spends too much time on a call" regardless of the issue. we also have an internal agenda on certain words we must use in order to gain "points" on a call. resolution is not one of those points. The numbers that drive what VP's are compensated by, sometimes conflict with "service". so unless leadership is truly about helping the customer, it will get worse

    anonymous 11/10/09 12:48PM

  • COMCAST IS NOT BAD!
    Comcast i sreally not a bad company. Some customers just don't understand that there just so much customer service can do. Customers have to understand that we are dealing with technology and technology always has problems. We try to do our best to satisfy the customers but sometimes customers just want want want want.

    unknown 8/16/09 10:23AM



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