Search for a Company by Name

Comcast Customer Service

User Reviews, Ratings and Comments

Comcast customer service is ranked #289 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 35.50 out of a possible 200 based upon 989 ratings. This score rates Comcast customer service and customer support as Disappointing.

NEGATIVE Comments

903 Negative Comments out of 989 Total Comments is 91.30%.

POSITIVE Comments

86 Positive Comments out of 989 Total Comments is 8.70%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>

    • We only display the 750 most recent negative comments.

  • I have endured of the worst customer service experiences in my life. It has taken four calls and I still do not have all the service I requested. The technition did not succeed in installing any service on his first two hour trip. I diagnosed the problem. He argued that I was wrong and he would send "maintence" out to fix what he said must be wrong. The did not show. I called. No record of the request. Rescheduled. Same technition came. Three hours later he determine MY diagnosis was correct. The job was sloppy. The equipement installed was old and dirty. I am still short one box and I have to handle this when I have another tv in place. Your policy that the tv MUST be in place is rediculas. I was going to sign that I received the box but no that is the policy. If I could put Directv in this condo I would. I do have Concast at my permenant residence which I plan to cancel... On top of everything I got the automated call asking if I was satisfied... Answer ..NO... I did the whole survey Q.... Did I get the customer service guarnte?... No.... Did I get a welcome package..? Did the tect explain the service?...No Did I get what I asked fo? ...No Then your rep called and all he cared about was did I have service so you could get the revenue. Did he say sorry about any of the problems I had.... No. Will willingly do biz with you again... NO

    Bill D 5/16/12 1:24PM
  • I called in for service and the people on the phone are super helpful. but their internal working are broken and they are not able to help the customer.
    I had services scheduled for day x woke up and called to see where my servers rep was.
    the person on the phone happily told me that they had fixed me connectivity issue and that they canceled my appointment because the technician did not need to come.
    This would have been OK with me (I still would have like to have been told that me appointment was canceled) if the "fix" worked. Their fix that fixed my issue was no fix for me and I am now a week with internet.. they were nice and are giving me 6 dollars off my next bill (about the cost per day of my outage) but that is not my issue. I want to do business with a company that that respects their client base. I do not feel like they care about their quality of service.

    in short they are nice.. but I would not care if they were not nice if they had a better quality of service. I work in "IT", if when i fixed a bug in my system I told all users that had any issue that I fixed their issue with out checking I would get fired.

    disipointed 5/16/12 7:15AM
  • Comcast is complicit in one of those Internet-number scams. A rogue law firm is running an extortion racket. For the racket to work, it requires Comcast to honor a bogus subpoena issued in Podunk, Somewhere, and give away your personal information. Then the law firm threatens to drag you into federal court on some trumped up charge and demands that you pay $5000 or $10000 to stay out of court. Truly a racket, which is why most Internet providers don't honor the subpoenas. Comcast actually makes money off of them. After a decade as loyal customers, we got thrown under the extortion-racket bus by Comcast, no help on their part. They even waited to inform us of the subpoena, raising our anxiety level. Watch out, it could happen to you: the extortionists know Comcast will always play with them, with your personal information. Watch out.

    Tortured by Comcast 5/15/12 10:28AM
  • The worst customer service in America!!!! Comcast customer service agents need professional training.

    Brian 5/14/12 1:11PM
  • They now use form responses for everything. Its very annoying and impersonal. Also lied to me saying I was receiving a promotion when I wasn't. Representative was clearly handling many chat responses online and I had to wait extended periods for basic responses

    me 5/14/12 11:01AM
  • Comcast has to be the most revolting, inconsiderate, minipulative company in the world. Our area was forced to switch from regular cable, to another service provider so that we could have channels above 50. My husband and I chose Comcast because it was the lesser of two evils ( dish or Comcast.) whenever the technician came to install the boxes he did not check to see if they worked, nor did he explain to us we had to use the new remotes given to us. The tv work turn on, but simple have no connection, so we called and asked for them to come out and fix it. They came 3 weeks later, and not on time. The situation hardly improved with us only getting channels 1 - 25, the rest were black screens. We called the next day for them to change it, but a non English speaking lady demanded that I was being rude and condescending, and racist. And also, that I had not paid for any channel over 25. My husband and I tried I each our wedding video today, but they had disconnected the VCR/DVD player, and told us that the xfinity box was not compatible with the VCR. I told them to come remove the boxes, nor will I pay my bill for a service that was not provided to me.

    Anonymous 5/13/12 7:24PM
  • We just received our new invoice for next month's services (we are a bundled X customer), and we were taken aback by a 20% increase. Customer service told us we were coming off of a promotion that we had no knowledge of, and the invoice made no mention of this. That rep referred us to a 'retention' rep, who offered to take $10/mo. off our bill, after the next bill with the huge increase, for a year. She tried, but her hands were tied by policies no one could explain. A supervisor was reportedly going to call to discuss, but we have given up waiting after days. We wish Time Warner would take our territory back. I guess I'll talk to the competitors.

    Anonymous 5/11/12 1:30PM
  • After one of your employees took my information, I told him that I needed to talk it over with my husband.He said that he would, but he went ahead and made us an appointment without our permission. We cancelled the order completely. (His name was James, and he didn't even know that Comcast had replaced MacAfee, and that now you have Norton. I talked to someone else, and that she would send an email to his Supervisor, and that the Supervisor would get in touch with me.

    Apparently, his Supervisor isn't any better than James, because I never heard anything else about it.

    So, if this is the way your company handles problems, obviously, you need a change ASAP.

    My last point is this, those people all have jobs, and I don't.

    05012-107-55-01 5/10/12 11:13AM
  • Have been trying to get Comcast to fix a continuing pixelation problem now for 3 months. Phone techs pass it on to the field techs, but don't give them any info on the problem. Field techs try their best to correct it. Upper tier tech people promise they'll get right on it and get it fixed, but don't. Internet is fast, but ready to move back to satellite - at least with dish I only get pixelation during bad storms. I'd recommend anybody but Comcast!!!

    Gregd548 5/10/12 5:44AM
  • The customer service representatives are polite and nice, however their inability to check times when technicians are supposed to come to repair service, coupled with all the latest technology they are trying to sell you, to the consumer it does not make any sense at all.

    Why can't their service be as great as their salesmanship?

    Anonymous 5/8/12 12:17PM
  • If you are the executor of the estate of a loved one and they are ill, I urge you to get your name on the account before that loved one passes. For three weeks now I have been trying to get my name on the account (despite the fact that I have been paying the bill for nearly 2 years) to no avail. First I was told this had to be done at a Comcast Service Center. I explained that I lived in central Indiana and the service was in the Chicago area. Was told no problem, I could do it there. Drove there, waited in line, then was told they could not help me. Called Customer Service again, they explained I could only do this in Northwest Indiana, 2 hours away. I suggested there had to be a better way, could I not fax the documents they required to some central office and get this managed. Was told OK. So I faxed over the documents and followed up several days later. Of course you can't speak with the person to whom you sent the fax, but the bottom line was that after several more calls, the person to whom I sent the fax was to take care of it, and an agent would call me back. Called again today, no changes, and was told to resend the documents to another office. This is REALLY pitiful!

    scottwcamp 5/8/12 8:43AM
  • After calling by phone, and working through about five "chat" sessions, Comcast still cannot reconnect my FTP and PING services. The only way to use FTP or PING is via a browser.

    We have used WS-FTP and FileZilla on Comcast for over a year, no problem. Suddenly last week it would not connect. I've tried everything imaginable, (I'm an I.T. pro by profession). Still no client-side desktop FTP or PING access. Traceroute ends at their backbone server.

    And to add insult to injury, they suggested I contact Microsoft, FileZilla, and Ipswitch for a resolution to the problem.

    Lame !! If it fails on XP, on Win7, on Ubuntu 10.0.4 then where is the problem Comcast?

    It's you! I do NOT want to use a browser for PING and FTP...got that Comcast ??

    bizmarts 5/7/12 7:03PM
  • I called to move my service on 4/18/12 with a start date at the new location of 4/28/12. 4/28 comes and the tech shows up with 10 minutes left until the 2 hour window was up (it was 8 am - 10 am, i had to be the first appointment of the day yet he's still all but late). Before doing any real inspection he tells me he can't hook anything up due to "the street being so narrow" as well as a laundry list of other unfounded issues. He says i need a site survey due to Comcast belieiving my house is 3 separate apts. He walks through and confirmed it is a single dwelling but that apparently isn't good enough??? 5/4/12 comes and i still am yet to hear from Comcast on the progress of my order. I call and am told the survey will be conducted on 5/5/12. 5/5 comes and goes with no contact. I call 5/6 and am told the survey will be 5/7. 5/7 is here, no contact from Comcast. I check with them, they tell me there is no action that has been taken and they can't provide me any more info, i need to speak to my local office. They somehow don't have the number for my local office (the CSR told me to call my own number?????). I find a local number and it shifts me back to the call center in TX that i just spoke with.

    This is the most frustration experience i've ever had with any company for anything. The level of incompetence at this company is astounding to say the least. If they didn't have a monopoly on philly sports i'd be more than happy to tell em to go pound sand but alas.....In closing, i hate comcast. If you're not a philly sports fan, get service from somewhere else. This joke of a company doesn't deserve your hard earned cash.

    KKessler 5/7/12 1:30PM
  • Comcast has the WORST customer service eve. Do you know that the phone number you have does not work? It just hangs up on me !!

    Anonymous 5/7/12 12:41PM
  • Do you know how bad your customer support is?
    Talking with a person in India who can not help you is bad!!!! No suggestions on how to trouble shoot the problem...just "I'm sorry, I'm sorry, I'm sorry is all I heard. We can have some one here in 3 days." And is is very hard to understand someone with a heavy accent! I asked to speak to someone in the U.S. and was told that can't be done. I am stuck with someone with a heavy accent and can't trouble shoot a problem. A $100+ a month should provide much better customer support.
    Maybe I should try the dish--could it be worse?

    John Wilson 5/6/12 4:04PM
  • It is not always the agents fault . we are poorly trained and do not have the power to do certain things.. each agent is given a set of things they can do .. Promotions are only allowed if you talk to the agent that handles that promotion. for example mail promotions go to a mailer agent for the region. web orders go to one of three DOT com call centers. every area has different rules .. there are 2 billing systems.. codes are diffent for different regions even in the same billing system.. things are work diffently in each local market.. codes are all over the place .. its one big cluster f*ck...
    If you can avoid them do so

    Anonymous 5/6/12 1:26PM
  • Getting ready to sue Comcast for False Advertising. I live in Minnesota and work odd hours. When I try to call customer service after 8pm CST, to ask a question about billing, I get a automated message saying that I have called outside business hours and that I need to call back during normal business hours. The reason I am suing them for false advertising is because if you read the customer guarantee it states in point #5: We’re here for you, 24 hours a day, 7 days a week to answer questions at your convenience.

    You can contact us regarding any service-related issue by calling 1-800-COMCAST or in any of the following ways:

    Live Chat online with a Comcast Technician
    Online community forum
    Send us an email and receive a response within 24 hours. Last I checked your bill is service related. I used the online chat tool and had to argue with 2 different people that told me that because they are available on the online chat that it is not false advertising, before getting a Supervisor, I then explained the problem about what the guarantee says vs. what actually happens, Her response to me was that she had never noticed that before and that she was sorry. I asked her what the resolotion might be and how long it would take. She stated that she didnt know the answer to that and that she would like me to give them enough time to evaluate the situation before i decide to take things farther. I asked what is enough time, she replied atleast a month. To me with having as many customers as they do, Comcast should be quicker than that to fix something so false, so i replied that they had 96 hours to have the highest level management call me or I would be contacting a lawyer about this. The 96 hour timeline I gave will expire Monday May 7th at 11pm CST I still havent heard from them. So at this point come Tuesday Morning i will be filing a class-action suit against them for False Advertising

    P.S. Not only did I call 1-800-Comcast, but I also called our local number, I got the same message on both numbers

    MNMADMAN 5/6/12 9:28AM
  • After 3 months of a bill being paid, but harassed 2 somtimes 3 times a day by the call center, which it turns out claims NOT to be able to update the account to comcast central, because they are a third party call center I finally decied to visit a comcast office. After a 25 minute car ride and a 12 minute wait in line I FINALLY stood in front of a comcast person. I cacelled my service on Jan. 31. During the phone cal, after i paid my bill INFULL, I told the operator that I wanted the service terminated, cancelled, STOPPED from that moment forward. I SPECIFICALLY ASKED this operator if they understood that I wanted the service cacelled etc. and was told YES THEY UNDERSTOOD, MY SERVICE WAS CACELLED. Today at the office i was told that my service was not cancelled and that Iowed an additional $ 116.00. I asked the live perdson in front of me if they were calling me a liar, no reply, I asked AGAIN, STILL NO REPLY. i WAS ASKED IF I HAD PROOF. dID NOT THIK I NEEDED TO RECORD MY CALLS WITH COMCAST. But in the future i will.
    So due to the incompetency of the moronic operator i had to hassle with the live moron who finally refunded the $ 116.00 BUT informed me that i would owe for 2-3 days of service. $ 12- $ 16. I then asked for his name and phone # so i could call him 2-3 x a day every other day but of course he refused. So i them informed him that my time bills for $ 30.00 an hour and as they wasted 2 1/2 hr of my time to stick that $ 12-16 up thier ass cause i refuse to pay it for wasting my time and the hassle. I will take this to court. they theiving bastards think they can squeak a few dollars out of everybody due to thier incompetence. Well comcast lost another customer today.

    Anonymous 5/4/12 2:43PM
  • What kind of customer service are they providing with Comcast? I can never do justice in explaining the experience I am having with Comcast representatives that all claim they can help, but are absolutely no help. This is day 2 of numerous calls, transfers, chat sessions, emails and whatever means I can to contact and communicate to anyone that will actually help and not just give the run-around. Would you believe that all I am trying to do is order Comcast service to be installed and turned on. Hmmmm...you would think that's an easy task, but not for Comcast. They have to make it one of the worse customer service experiences of my life. To put it simply, I went online and found a "special" for hooking up high-speed internet. I tried talking with an agent to find information on the best and highest reliable speed internet that is physically possible. Wow, you would think they would jump at the opportunity to provide the best they have. Ok, I found that they can provide up to 12mb, so I go to order it online and when trying to checkout and complete the order the system says that it cannot place the order because the system shows that there was another oder in place. Gave me an order date and confirmation number. Also says that I will have to cancel this order first to order the special offer online. Sounds simple enough, right? NOT !!!! This is where it gets confusing. I never placed an order to begin with, but every Comcast service rep was unable to help me. Some would say that there is no order in the system, others say yes I can see the order but cannot cancel it from here. I ask to talk with someone that can cancel this order and either get transfered or given another number to call and the fun starts all over again. All the questions to get to the point where the agent is willing to help and then after hearing my story say they cannot help. How many agents does it take to cancel an order that you never placed? The answer, obviously more agents than Comcast has in employment. Is this a cruel joke? I've had Comcast service in the past and my experience then was no different than now. Charging for double payments, services I don't have and so on...So, here I am, no one can help me place an order because of a bogus order I never made and only half the agents can find in their database. Of course I'm skipping through so much of the actual experience, but you get the idea....total incompetence on their part. No mater what number or who I call, I am assured that they will help me and every time it's the same story, sorry I am unable to help you. All I'm trying to do is place an order for service. I give up and have concluded they do not want my business and I don't want theirs. What is wrong with you Comcast and what is with all these lame agents you've employed? I'm done trying and I hope more people can find out how ridiculous Comcast really is and what they put some of their potential customers through. Sorry Comcast, you lost a customer...I'm going to Surewest.

    Done with Comcast 5/4/12 1:42PM
  • I know what you all mean I've been tryingt to get wireless internet service for the last 3 mos and been told different things, number an items to pruchase and still don't have wirels internet. You're so right these people give very very poor customer service and the question that you're asked before you can even get any assistant is out of totally control. please it's not that serious that a people have to drilled like they're commiting and all out war. All of the representative need to get back to school and learn custome service skills 101. On top of that you get someone that you can't understand. I don't have anything aganist people of other nationalilty come, living and have a part of the American dream. But if you're going to deal with the public you must learn frist to speak plain english. I been calling today 05/01/12 and still haven't spoken to anyone to give my complaint and overview and still people are going on like it's nothing. Yes it is something it's your job, so do it know it and be very knowledgable of your company and the service that's suppose to be given.

    Baby Sis 5/1/12 12:49PM
  • Unfortunately I just experienced the worst customer service this afternoon. In case there is actually a Comcast rep who is interested in their employees, it's Monday, Apri 30, and it was about 2pm EST. The first rep reached was a young person who lacked customer service skills. The 2nd call had to be answered by a rep who must have been been sitting nearby taking lessons, as it took 3 minutes to hear her voice while listening to shuffling trash cans and giggling in the background. If I didn't know any better, I was calling Verizon. I know Comcast has competent employees than the two little ones representing Comcast today. Major attitude.

    Anonymous 4/30/12 12:14PM
  • Comcast employee came to my house to pick up the cable boxes. He did pick them up but didn't leave me anything to sign. Said I didn't need to. Then company calls me and says it didn't receive their cable boxes that their employee picked up. They want to shake me down for more money. After being a great customer who always paid on time for over ten years I would think they would treat me better. Be careful they are pulling this with customers that try to leave them. What they do not know is I work for Consumer Protection and I will be investigating them.

    Long time triple play customer 4/29/12 4:43AM
  • where is the goverment.Comcast is killing us.They call me more than 20 times a day.They charge me 99.99 for no reason .My service was interupted for 3 weeks and still they charge me.I have called to cancle my survice and i have returned the modem still they charge me for the modem saying it is not working ,however its rental modem they suppose to chamge rather than intrupting the survice with thier own modem problem charging for no survice and additional charge for the modem.

    where is the goverment??????????????????

    we really need help !!!!!

    We need somthing which gives us releave from comcast and their fellow.

    we have no way to chalege them so we need help

    poor are daing 4/27/12 11:01PM
  • This company is full of either the worst customer representative training or the most incompetent reps I've ever dealt with. They must have come from the insurance industry becasue they are more interested in denial of service than providing sales and service. I tried to add internet service to my 82 yr old mothers existing cable account and spent almost two hours of dealing with a barrage of security questions.... account name, address, zip code, last four digits of social security #, then 16 digit account number, then secret ID # then how much was the last months total bill? how about the month before that? Finally, I thought all the requirements were meet. I put in the order Mary ID A260 and was provided an order # VCO20. I purchased my own router so i needed the number for service and they couldnt transfer me but said to call back option 4 --WRONG... this led me to start again and spoke to Greg ID 3GB and he informed me that this is not an order number and that they were not able to put in the order because they were not able to verify the account identity. AHHHHHH I asked to speak to a Supervisor or Manager and I've been on hold for over 20 minutes. I'm sending this before the wesite times out and this gets lost........ this is CRAZY.

    ? 4/27/12 2:55PM
  • They talked us into dropping our AT&T service for the triple play. Wrong move. If the internet goes out then your phone goes out and if the cable goes out then all 3 are out.

    Everytime the internet would go out or the phone, we would call on our cell phone and they would walk us through procedures that we have done before and that I know how to do by hard and after 10 years of being a customer. They eventually sent a technician out that was resourced from a private company because it was after 5 pm. These guys had on dirty comcast shirts and looked as if they came from the hood.
    In the past if I had a cable issue, they would replace the connector saying that it was the problem. How about these guys said the exact same thing, bad connector. It worked while they were there, but of course a day later same problem. If it wasnt for my wife I would have cancelled years ago. In this day and age of internet, netflix, and video streaming, who needs a comcast!

    TZONE6 4/27/12 9:54AM
  • I'm on the phone with comcast now and I must say that it is the most frustrating experiece of my life. She doesn't understand my issue there is such a language barrier and of the 9 minutes I've been on the phone I have been on hold 5 of them. The rep keeps asking me for the same issue over and over again and at this point I'm kind of fed up. I am seriously considering taking my services elsewhere. It's not like the services are that great cable goes out and internet is coppy at best. Weighing my options for a new provider.

    ugh 4/26/12 4:21PM
  • My experience with Comcast Support has been flaky at best. All of the reps have been extremely nice and apologetic for any issues that I have been having but when I hang up rarely do I get the issue resolved and usually requires multiple more calls. Not to mention I have been dropped during my calls several times and they never call me back to see what happened even though they obviously have my contact info so I have to call back in and start right over with the issue. Almost every issue I have had has taken multiple calls to resolve and on many occasions when I call back I find out that the original call was not properly resolved due to the rep not entering the request in properly. Please note I have only had Comcast service for less than 30 days and from the start I have been trying to resolve issues. Many started because the install order was not properly entered. I have spent more time on the phone with them than I have actually used half the services that i am to have. Not very impressed with the quality of the support and I was warned about this from many people prior to switching to Comcast. My main reason was cost so I did it anyway, I am paying with frustration at this point.

    gorms84 4/25/12 10:00AM
  • Comcast closed the most convienent office to a large area that had hundreds of customers. Now I have to go throw three counties to get negitive customer service. last month I received a charge for HD reception I do not use. The rep at the office basically said to bad so sad. That is 16dollars for something I can not use. Can you say AT@T.

    grumpy 4/24/12 6:12PM
  • Business phones down. Tech Support keeps saying will give call back in 24 hours. Then do not hear anything. Call and informed working on problem.

    Meanwhile losing business because phones not working.

    Same service as residential - Bad

    Anonymous 4/24/12 12:18PM
  • I've quickly glanced through and see a lot of subjective comments but no calculated and objective comments. I think it's interesting. Also, with the Comcast IVR system, it asks a lot of questions because it is designed to make sure you (one of over 20 million customers) get to the appropriate regional office whether its midwestern, New England or down in Florida. So you might get to a person faster if you hit random buttons on your phone, but don't blame it on the company if you get to the wrong region and they have to transfer you.

    Random 4/23/12 7:09AM
  • I'm in Jacksonville, FL and Comcast service STINKS and I would not even give them a ranking of 1 out of 10, 1 being the lowest. Our cable and DVR service worked fine when we went to bed at 1:30 am early Saturday morning, 4/21/12. When I turned the TV on at 10:15 later that morning we had NO cable service and NO DRV service so we couldn't even watch what we had recorded on on either of our 2 Comcast DVR boxes. I immediately called Comcast at 904-374-8000 and, after a very long wait on hold, Yani (id #1276055) came on the line at 10:51 am. I told her the problem and she said maintenance was being done and it would probably be completed by noon. We live on a corner at a 4-way intersection. After the call my husband told me he saw not 1, not 2 but 3 Comcast bucket repair trucks parked catty-corner from us around 9:00 that morning so he went and took another look and they were all gone. (Visions of JEA finding what they think is a convenient location for breakfast or a morning break???) I called Comcast again, and after another very long wait on hold, James (id JC1) answered at 1:00 pm. He also told me maintenance was being done. Knowing that the trucks were all gone, and had been for some time, I repeatedly asked to speak to a supervisor and he repeatedly told me there wasn't one. James (id JC1) was extremely rude and seemed to care less about our lack of service. I finally asked for a call back from a supervisor. He said he'd put in the request and that it would take up to 24 hours for me to get that return call. I NEVER DID get that call. I called back and spoke with Jennifer who told me it was a "signal issue" but there was nothing she could do. So I called back again and reached Tunisia at 1:50 pm. She told me we were one of 816 homes without service due to a "Monument Road Node problem" so I asked several questions to which she told me the trouble board showed 2-4 hours and work started at 11 am that morning so I said it sounded like we should have service back by 3 pm and she said "Yes, unless the repair crew determines they need more time." I asked Tunisia if I'd get a call when service was supposed to be back up and she assured me I would and that it would be an automated call. Three o'clock came and went and still no service. When 5 pm rolled around and we still had no service I called again. I spoke with Roberto (id # KTD) who turned out to be at a call center in Miami, even though I was still calling the same Jacksonville number 904-374-8000. By this point the only thing that seemed to make sense to me was that not 1, and not 2 but all 3 of the 3 Comcast bucket repair trucks and drivers must have been so incompetent and killed our service and I told Roberto this. He told me not even one of the Comcast representatives I had spoken to all day had filed an outage report on my service and that it was now too late in the day to get repair service but, to HIS credit, he put me on hold and when he came back he gave me an escalation ticket number saying that if a repair call cancellation took place between then and 5:49 pm the following evening (Sunday, 4/22) a repair truck would come out instead of having to wait for a repair truck on Monday. Also, to his credit AGAIN, when I asked if he could put me through to someone in Jacksonville, he did. I spoke to Kanekia (id 1276340) and to HER credit she scheduled service for us on Sunday between 3-5 pm. At this point I was glad to know we'd AT LEAST be able to watch the Sunday night shows we enjoy and DVR the others with time conflicts to watch the rest of the week, thank goodness, because many aren't even available via 'On Demand'. Jacksonville repair was scheduled to reopen at 9 am Sunday morning to I tried in vain to get service earlier than at the end of the day because, quite frankly, I felt if I didn't get service earlier that somehow, someway, Comcast was going to let me down again. I spoke to Rosie (id 2145) at 9:10 am on Sunday, 4/22/12, who said she was in Texas and couldn't contact Jacksonville because she couldn't make outbound calls and her supervisor Michael (id 35610) said the same thing. Comcast needs to get rid of those 2 and hire another Roberto and Kanekia. I called back and got Essence (id 1276308) in Jacksonville but she could care less and the same was true for her supervisor Marva (phone #904-256-1814). Comcast also needs to get rid of those 2 and hire another Roberto and Kanekia. At 4:40pm Devon showed up in a Comcast van, checked the signal at the pole and confirmed what I had concluded by the time I talked to Roberto. The 3 Comcast 'incompetents' in the 3 Comcast bucket repair trucks had sucked up all our signal in order to repair someone else's problem and left us with NO signal, not even enough to watch what was recorded on our DVRs. And it wasn't Devon's job to fix the signal problem we had despite Comcast being fully apprised that was the problem we were having. So why did Comcast send Devon, who identified himself as "an in-house tech"? According to Devon, "That's the way Comcast works." When I asked to speak to his boss, Devon was good enough to call Wayne Willard and hand me his phone to talk to him. I explained all I had been through since Saturday morning following complete loss of service following the shoddy work done by their 3 repairmen each in their own repair bucket trucks. Wayne Willard gave me a song and dance about how the repair trucks were tied up with repairs caused by last night's storm. I reminded him that our problem came before last night's storm problem and wasn't even due to an equipment problem but by 3 of their incompetent employees. He said he'd see what he could do and call me back in 10 minutes. At 5:30pm, twenty minutes later, Wayne Willard called me back and said a bucket repair truck would be out in 1 hour to restore our service. I asked if I could call him back if they didn't show up by then. He said I could and told me I could reach him at 904-566-1808. When I called him at 6:45 pm on phone number 904-566-1808 to find out where the bucket truck was I got a recording so I left my name and number. The odd thing about his recording was it sounded like "This is 'Sam' with Comcast" and leave a message. No return call. Same thing when I called back at 7:30 pm on the same phone number 904-566-1808, the one Wayne Willard told me I could reach him on. However, when I called Wayne Willard the 3rd time on 904-566-1808 at 8:30 pm and the male voice said "Hello" I told him who I was and asked if he got my 2 messages and he said "No." so I asked where the bucket repair truck was. He said it was rerouted to a different location so I probably wouldn't get service until tomorrow. So Wayne Willard of Comcast at 904-566-1808 lied to me, too. It's now 10:53 pm Sunday night, 4/22/12 and we're STILL without service - both cable and DVR. We've never changed our cable service in the 22 years we've lived here. I don't believe it was called Comcast initially but they've certainly been the reigning cable company for the vast many years and the quality of service we received is deplorable and that's putting it kindly. And, worse than that, this kind of service from Comcast is the norm and NOT the exception. With Comcast's deservedly horrible customer satisfaction rating it makes you wonder if City of Jacksonville government officials aren't getting kick backs to keep them around. Comcast sure isn't here because the vast majority, or even a majority, of subscribers want them. JF

    THOROUGHLY Dissatisfied Jacksonv 4/22/12 7:55PM
  • Comcast customer service has went down in the dumps. They contract some customer service calls to other countries who could care less about what's going on with your concerns. I been a customer for 15 years and my bill went up to an unmanagable price.When i called to negotiate a better price. After waiting for a rep to pick up over twenty minutes was told by a foreigner its nothing he could do followed by a dial tone.I called back and after waiting over 15 minutes spoke to another foreigner its not his department would have to transfer me to another department followed by another dial tone. Go Comcast way to treat your long standing customers.

    creeper4111 4/20/12 1:42PM
  • Comcast sucks big time! I was told if i got the triple play package (phone, internet and cable) my bill would pretty much stay at a consistant rate. well needless to say it didn't!!!!! They added channels i never asked for and expect mee to pay for it?! wth? I told the to come pick up my boxes and cancel my service. Then they say to me im going to have to pay cancellation fees. I told them I would gladly pay for it if it was going to a straving child. lol They will not get another dime out of me ever!!!!

    not a happy customer 4/19/12 12:38PM
  • Comcast has poor customer service. I don't think their employees understand how important comcast customers are as far as them having a job. I've been a customer longer than the most of the associates that they have working for them and they ask questions that doesn't matter because the bill is coming to my house and at the end of the day I'm the one paying it. If my son was there full time he would've gotten the cable turned off a long time ago but I chose to keep it up with the HIGH PRICES, POOR CUSTOMER SERVICE AND ALL OF THE ABOVE! You don't miss your water until your well runs dry! Most foreigners doesn't watch cable tv anyway, therefore they don't care if comcast loses customers or not! The sooner Comcast realizes that the sooner their customer service ratings will go up! The harder I try to be nice to them the worse they get. Most of them are not even Americans but they come over here and our customers away and they take over because they think they are just that smart! It might help if I knew who ran comcast!

    Zimmie 4/18/12 7:39PM
  • Thank you, thank you, thank you! Pressing the # key over and over (five times for me) was counter-intuitive, since the menu didn't seem to want that...but it was the quickest and most painless phone call I have ever made to Comcast. Wundebar!

    micah 4/18/12 5:50PM
  • Comcast who asked and received my social security number did not protect it from thieves!! They set up another account using my social security number without question to thieves who trumped up almost 700.00 in charges!! Comcast then sent this bill to collections which turned around and sent to me at my
    legitimate address demanding payment for this second account. If Comcast asks for Social Security Numbers then why do they not protect them by verifying information, especially since an account was already in the system under that SSN#. How many people's information is in jeopardy with lazy companies such as comcast?? Time for a lawyer.

    right, like i would give you mor 4/18/12 4:47PM
  • spent over an hour trying to figure out why I could not receive espn-u on the computer. Reset sign-in password etc,etc no luck one call to espn customer assist. and less than two minutes rep solved my issue. Not available from comcast in my area.............. Would you not think comcast reps would know this..... Can't fix stupid.....

    Anonymous 4/18/12 2:02PM
  • I could not find a number anywhere on the Comcast site and and Directory Assistance was useless. This was the only way I got help. Thank you!

    Anonymous 4/18/12 9:52AM
  • i had a problem with my modem and cable when i called Comcast the person who picked up the phone said it will be free charge if the problem is from them. so when the technique came by my house, it took him at least 2 hours to fix and he said it will be no charge because it was Comcast problem and it wasn't easy to fix it. The following month,Comcast sent me a higher bill I've ever seen. I called many times and all the agents were rude and when I was not satisfy I told them I am sorry but I am not satisfy, I want to talk to your manager or your superior in charge and they hung up on me. Today is my day, my bill still grown up but I find an agent JUAM he was so nice and friendly. He was the only one person nice I ever talk to over Comcast phone. The service beside today was bad and I cannot refer anybody that I care about because I paid for something that I was not supposed to pay.

    alia 4/17/12 6:24AM
  • Absolutely horrible! I work in IT. I called and fully explained each step I already did. I also explained it was one of two things, a reset on the companies end or a new modem. The kid barely spoke English, was rude, and apparently didn't know anything other then what was on a screen. 2hours later I'm still on the phone with him redoing the same things i checked myself already. Guess what, I need a new modem! Thank you for wasting my time. Maybe you should get IT people who don't just read off of a screen and have actual knowledge to possibly help you.

    deciding11234 4/17/12 6:00AM
  • SO, I transfer my services from a home that I sold to a rental home....Comcast tells me nothing about "Transfer fees" and my first bill has $100 of additional install fees. My appointment was from 5 to 7 and they arrived at 8pm and took them until 11 pm to get everything working.

    Now they are telling me "they are sorry that I wasn't told but I would need to pay the fees"...I cannot believe Comcast get away with all of their lies and bad service. I only hope on my new home that I have the option of other service providers.

    Anonymous 4/16/12 6:01PM
  • I think the reason why some of us who have negative experiences are so seething mad that as our fingers fly across the keyboard, all pithy thoughts of grammar and punctuation have gone out the window, especially for those of us who are being harassed daily by Comcast and after 65 days issues are not resolved; in fact its like day 1 over and over again. So please excuse us, Anonymous post person from 4/13/12, if you have to use a little imagination to sit and read all our ignorant, poorly written rants. BTW, Comcast is the worst company I have ever encountered in my life.

    somadseeingred 4/16/12 4:38PM
  • Ever wonder who the worst cable company, no strike that, company PERIOD is? Why its Comcast.I was only a customer for 3 months but I am regretting it immensely. I cancelled my service due to an abrupt move, and shipped my equipment back via the box and shipping label they gave me. Two months later, I am still being harassed and charged for the box despite proof that it was delivered. I have called 12 times, and each time no one knows what I am talking about but each one reassures me they will take care of it. Now, I have received a past due bill for the box, even though I have proof that I have given them twelve times that it was received by comcast, which is affecting my credit score. I have reported this horrible, evil, inept and STUPID company to the BBB and am seriously contemplating litigation for the hell they are putting me through. If you like being harassed and dealing with completely incompetent idiots, then comcast is the perfect cable company for you.

    somadseeingred 4/16/12 4:21PM
  • I had Comcast for a long time. For the internet, phone, and cable. It was Nothing but a joke. There was a time the shut me off from the box out side and I watched them. I than called customer support and every comcast worker even the tech I watch shut me off denyed it. I owed nothng and bill wasnt due for a nother 3 weeks. I FILALLY got a holed of someone on the phone who worked really hard with me, and he was honest and helpful. He told me that I have been being lied to and a tech DID shut me off from the outside box. He also had me chech all my cables to make sure there no bends and little small pokes. They where ALL FINE. A tech came out days later and he told me they shut me off from the box bc they needed an excuse to come inside my home and make it so I cant dissconnect any cables from the tv and the wall. So i couldnt move my tv come ectra. Than he was beheind my tv where I WATCHED him cut and bend my cables. They tryed charging a couple hundred $ for them comming out and replacing new cables. COMCAST IS A F JOKE. ALWAYS VIDEO CAM THEM WILE THEIR IN YOUR HOME

    Anonymous 4/16/12 4:08PM
  • I installed a digital cable box Sun.I finally was able to get someone on the phone to activate the box but she never did it.I Got a second person who also wasn't able to help. Today Mon. I've been trying to contact someone all morning in tech. support and I can't be connected.They connect me with billing over and over again no one answers and I then get an out of order signal.

    Anonymous 4/16/12 9:27AM
  • Comcast is TERRIBLE! I have never had a worse customer service experience. My boyfriend and I have been trying to get cable into our new how since March 25...it is now April 15th and we still have no idea when they will be hooking our cable up. We call every single day and every time we speak with a new person who has no clue about our situation and can't tell us anything. Aperently, since our new home has never had comcast, a person from comcast needs to come out and verify that there is actually a home on the property...this is what we've been waiting for for almost a month. If I had a choice to use any other network I certainly would, but unfortunately comcast is the only cable provider to our area. This has been a terrible experience. We used to have Verizon FIOS and they were wonderful! Unfortunatley, they don't provide service in WV :(. I would never recommend comcast to anyone after this!

    Louis22 4/15/12 7:06PM
  • Fell behind in a payment made 2 payments the next month(1 at hte begining & one 2 weeks later), both payments were deducted from the bank account but only the 2nd payment showed on the billing cycle. We had to go to the office and show the bank statement. I told my girlfriend to cancel service, but Comcast being the whores that they are talked her into a digital box. the lady she spoke to told her to call the 800 number to connect the new box, she said sorry for everything and that the payments were documented and there will be no more problems. We got home I hooked up the box, she called and 5 hours later no cable! She called and we tried a couple of remedies but none worked, so she transfered her to someone else and this person told her that she was behind a payment. She told this person we were just at the office and it was fixed, they told her it didn't show the payment made so there was nothing they could do. Called the next to try to get help again this agent said she would send a tech to the house between 3:00pm and 5:00pm, at 5:58 we got a call I missed it so we called and the person told us the tech called to tell us there was a soft disconnect on the service due to a missed payment! This is bad, so for the last week we have a box and no service, so my next off day I am dropping all equipment(minus inter net for now) back to Comcast! It sucks because where I live it is only Comcast unless you want Direct TV or Dish for tv, and AT&T for internet!

    Anonymous 4/15/12 5:05AM
  • I spent 40+ minutes on the phone with Comcast Thursday because our Internet was down. The woman in customer service could not find my account and insisted that she was doing her best but I wasn't giving her all of the information. Finally got to a supervisor after far too minutes on hold who found my account under my name and at my address (big surprise). At that point, I was told there was trouble in my zip code and that the service was down. What a waste of time - poor organization -poor service. UGH!

    Harrietlou 4/14/12 3:54PM
  • Comcast has the worst customer service. I even wrote the CEO and did not receive a reply. They overcharge and even when you are due a credit, they will not give it to you because no one is authorized to give more than $25.00. They deserve to fail and it starts from the top. Please use another service, do not give your money to these crooks. Verizon customer is amazing and top notch!

    kath 4/14/12 8:29AM
  • Worst customer service ever. You give your information 4 tfimes everytime they transfer you to a different departement,(by the way, you are fdon hold for at least five minutes each trasfer. Their favorite thing to say is "unfortanately, we can't..." You will hear that a hundred times after you get through the transfers and the hold time, they get NOTHING accomplished, worst company EVER.

    Jstock 4/13/12 6:59PM
  • What is wrong with Comcast? I have been having the same issue for the last month. My channels disappear and I'm left with four foreign language stations. I just got off the phone with a comcast technician that spent 15 minutes giving me a condescending runaround. Two technicians that I spoke to acknowledged that the problem is common to my area and has been keeping them very busy. This last technician refused to acknowledge the problem and was ill prepared at any resolution. I'm tired of being inconvenienced by Comcast and I am looking into something else. I'm open to suggestions.

    zoe222 4/13/12 12:05PM
  • PAINFUL telephone prompts followed by 10 minutes of the worst earsplitting organ music possible...WHY? I pay them lots of money every month for this?
    Is DISH network or Sat any better?

    Anonymous 4/12/12 4:54PM
  • This is the worst company to do business with. If you have an issue it will take months and hours on the phone to try to clarify! As of today my issue is still unresolved and I have been on hold (while they read the notes on my account-for the twentieth time). All I wanted was a home phone and considering when I called and was told my bill would actually be less than I was paying I accepted. This was in Feb. and now my bill is higher! When I called the first time they told me I did not have a phone with them....even asked me if I was sure it was not with AT&T! (Well I wish it was now!!!) they still do not show I have a phone with them (but yesterday showed I did but gave me a different phone number)and now I am told that if I pay $180 they will make sure my bill is correct going forward but will not revise the bill for the last two months.....I told them to cut it all off yesterday! They cut off my cable but not my internet and phone!!!Going to U-verse! Good Luck with this bogus company!

    tyler727 4/12/12 3:44PM
  • They listen and do NOTHING! My internet service sucks....it goes in and out all day long. They say then never see a problem.....I"m finding a new service privider!!!!! I HATE COMCAST!!!!!!!

    cptamp 4/12/12 1:45PM
  • My parents recently moved into their new home and I was asked to help with organizing their TV cable, internet, and phone line installation. First, I'd like to point out that my parents have been AT&T customers for several years before I moved out and we had discussed that they will be "upgrading" to Comcast after hearing about its high quality service. Calling customer seemed to go well as I ordered the triple package but the installation would take 5 business days to arrive since I would be keeping my old home phone number (mother has numerous contacts for business). *NOTE* I made it clear that we had no current phone line at the time. We were fine with that. After verifying that we wanted to switch from AT&T to Comcast services, we were inclined to believe that the order was complete. What I didn't know was that they were supposed to call us to confirm the order. I had no knowledge of this. They could not contact us because well... we have no phone line. You'd think they would ask us for a back-up contact number after hearing we don't have a current phone line and request an installation of one. My parents and I waited 5 days for absolutely nothing. I called them back on the 5th day, exclaiming that my order was canceled because we never confirmed it. I gave verification, and now you need confirmation? It seems that Comcast is quick to get the job done and take our money, rather than review the insufficient work they've left behind. Perhaps I was just irritated that they had told me it would take another 5 business days to install the phone line. Later that day I signed up with AT&T u-verse. I don't see what the commotion is about. Better service/quality, and an amazing deal of half-off for 12 months? Fellow consumers should look into this deal. Also, avoid Comcast. Waste of time.

    TheConsumer 4/11/12 1:11PM
  • I CALLED COMCAST AND THEY OFFERED ME A PACKAGE OF INTERNET AND T.V. CABLE PAYING 69.95, WITH 100 TV CHANNELS INC. WELL I REALIZED I COULD NOT AFFORD TO PAY THAT AMOUNT SO I CALLED THEM BACK AND THE REP. TOLD ME THAT THEY COULD GIVE ME THE $49.95 PLAN ALSO WITH 100 CHANNELS INCLUDED. THEY LIED! I CALLED THE NEXT DAY TO FIND OUT THAT IS WAS JUST BASIC CABLE. SO I JUST CANCELLED THE ORDER. NOW THEY BLOCKED MY T.V. FROM GETTING A DIGITAL SIGNAL WITH A DIGITAL CONVERTER BOX. WELL NOW I CANT WATCH T.V. AT ALL. I FIND COMCAST TO BE POOR, SCAMMERS, LIERS THAT ONLY TRICK CUSTOMERS INTO GETTING THIER SERVICE TO RIP YOU OFF AFTER.
    Me

    Unknown 4/10/12 7:48PM
  • Comcast sucks I ordered a wireless rotor which the lady had told me id get I do 4the days 2off weeks go by and I call again and I am on the phone for 45the minutes just for the lady to tell me that they don't have wireless rotors. I took along my self to by one. I never herd anything back from the costumer service, however I get a bill saying they are going to shut me off for missing a month however less then 2 weeks they got a payment. This is the funny part after they shut my cable phone and internet I will be able make 911calls for ten days after the shut off date and then after that no calls, I have a paying costumer for 10 years, place is a joke and they have no costumer service. Verizon sends me soothing in the mail every week and I just throw it out, not this time

    Anonymous 4/10/12 4:40PM
  • Comcast Corporate Mission Statement - "Over Promise, Under Deliver"

    It's been 7 days and I'm still waiting for my callback to resolve the issue of my fax line not working since August 2011. I can fax out but not receive. Since I again pointed out that my fax line "has been disconnected or is no longer in service", I've been on hold for 18 minutes and waited for a chat connection for over 10 minutes. By the way, why am I paying for a line that's "disconnected or no longer in service?" That one's on me.

    Anonymous 4/10/12 11:55AM
  • Wasn't aware of this site until today, but let me add my vitriol. EVERY time I have ever tried to work out any kind of problem with Comcast using their phone, EMail, or online services it has been a NIGHTMARE. Rarely have I ever actually arrived at a satisfactory solution; about the only exception is when my cable goes out of synch or whatever and they have to do a reset at their end. That usually works, except that it takes far longer than it should to reach a person who can actually push the reset button.

    In fairness I should add that when I go to the trouble of actually visiting their local office, the people are always friendly, helpful, and knowledgeable about pretty much everything I've ever needed. So my solution, for my own sanity, is now to visit them in person. Works fine except when something goes blooey at 11 PM on a holiday weekend Friday.

    LarryP 4/8/12 10:58AM
  • Just got off the phone with a "dispatch supvr" who advised that he doesn't have any powers to send someone out who never showed up today. They do see my appt, my re-confirm over the phone. They have no phone numbers to contact anyone in the USA. They can only use email's and that it will take another 2 days which will be Easter. That's right they are ALL in other countries-I was on 3 continents myself in less than 1 hour.

    Anonymous 4/6/12 3:02PM
  • These useless, incompitant, and inefficient fools sent me on a wild goose chase through the whole of their bureaucracy, a process that took days, and now they have informed me that it will take several days just to activate service.

    erisqwerty 4/5/12 2:25PM
  • I have just wasted hours on hold with XFINITY/Comcast with no resolution to my problem. I tried to change my service as a promotion ended recently and when I got my next bill discovered that now I have a Latino bundle that actually costs more!!!! And I don't speak Spanish. I got charged $2.99 for that wonderful change. I finally got in touch with someone in Billing who told me she couldn't help me but would transfer me to the customer care department. I don't actually think that exists because all she did was put me back into the general automation service where I had already been on hold for 45 minutes trying to reach her. So now I can't get in touch with anyone, I'm charged for a service I didn't want because one of their representative made an error and now I have a latino bundle. This has taken hours of my time and I am no where near a resolution. This company is horrible!

    Comcast is horrible 4/4/12 4:59PM
  • On occasion I have had to contact Customer Service for many organizations. Occasionally, the first rep I speak with is able to resolve the issue. More often than not I need to escalate before a suitable resolution occurs. In some instances I need to escalate to the executive level. However, until today, I felt that as a consumer, if I were determined, a satisfactory answer would be forthcoming.

    Comcast is the exception. Their approach is opaque and shirks all responsibility. I have been billed 4 years for services that I cancelled and could not receive.

    One can attempt to reach the executive level, but they are shielded by a response team that deflects calls to regional offices. In this instance I attempted to contact Neil Smit's executive assistant--Betsy Wilkinson at the corporate headquarters number 215.286.1700. I spoke to a member of the "team" named Justin who provided no value add--referring me to the regional office.

    jdjmail 4/4/12 10:15AM
  • On occasion I have had to contact Customer Service for many organizations. Occasionally, the first rep I speak with is able to resolve the issue. More often than not I need to escalate before a suitable resolution occurs. In some instances I need to escalate to the executive level. However, until today, I felt that as a consumer, if I were determined, a satisfactory answer would be forthcoming.

    Comcast is the exception. Their approach is opaque and shirks all responsibility. I have been billed 4 years for services that I cancelled and could not receive.

    One can attempt to reach the executive level, but they are shielded by a response team that deflects calls to regional offices. In this instance I attempted to contact Neil Smit's executive assistant--Betsy Wilkinson at the corporate headquarters number 215.286.1700. I spoke to a member of the "team" named Justin who provided no value add--referring me to the regional office.

    jdjmail 4/4/12 10:11AM
  • I went through 30 minutes of hell just trying to restore service. The CS was named Mavelyn. She insulted my intelligence by putting me on hold 6 times in 30 min. when I asked for a supervisor.. She would come back but never a supervisor. She didn't know their name without putting me on hold again. I told her I had trouble trying to put in my card info to pay the bill. She lied repeatedly saying she would get the Supervisor named Cha x24218. She never did and never would give me the correct amt to pay. She wanted me to just 'give her any number" which is impossible to do when paying a bill. I'm recovering from surgery and just couldn't remember the correct amt. to pay from the initial automated call. She said I wasn't authorized to be given that information. I AM and HAVE been for years on this account. I've paid many bills and COMCAST has MY PHONE number to call listed in THEIR system. I had the account info and dates paid that I had saved in a file for reference.. she would NOT accept anything and kept putting me on hold making me more angry that I couldn't pay a SIMPLE BILL????????????????????? She refused several requests for a Supervisor.. MY CARD NUMBER has been used several times to pay.. MY PHONE number is listed...... My mother is 75. She isn't well and due to the fact that She had been released from the hospital 3 weeks ago.. I wasn't going to wake her up because a ridiculous CS rep wanted her. I just got out of surgery 4 days ago myself. I have been lied to on several occasions by staff. This one just topped it off. On 2/1/11 we talked with an online rep to get a new cable box for my mothers' tv. THEY SENT the WRONG box.. HD.. We don't get HD but we got..the box for it. It took them a dozen calls and a visit to figure out it was the wrong type of cable box.. Considering we had to give the model numbers and serial numbers... with each call. Its insane.

    sneakykittycat 4/4/12 5:46AM
  • Terrible, is all I can say...took me three hours to just combine an internet and TV account because we have two different last names. We have been married for 37 years and at the same address for 28 years. To do so, they at first wanted us to unplug all the equipment and bring it in...then give it right back to us after the two accounts were combined! Shocking lack of logic - this should be an easy paperwork transaction. Finally got the easy resolution after calling corporate headquarters. These folks need to streamline these "easy" issues.

    2oldpeople 4/3/12 6:07PM
  • Took 1/2 off work - serviceman was sleeping in van - went to the neighbors house and cancelled our appt without telling us. Need to take another 1/2 day! Lightning struck a tree and blew the box. Husband went and picked a a "NEW" box - in reality gave as an older model used box - still had someones dried food and coffe stains on it - YIKE!!!
    Customer service has hung up on us twice - claims there is ot a problem and yet the lighting struck a tree, blew the insulation off the wire and we have bare wire running to our house. 18 calls - and yet we are treated as though we somehow did something wrong! 18 year loyal customers - NO MORE - we are going dish - too old to be treated like a piece of crap!!!!

    Anonymous 4/3/12 1:01PM
  • I think that Comcast should offer English only packages to those customers who request it. I believe that Comcast is discriminating against english speakers by offering basic cable service with 1/3 of the channels in Spanish, in an area that has a virtually non-existent spanish population. Their answer is that Comcast is a racially diverse and spanish speakers are entitled to watch tv in spanish. Would it be so hard to create a service that gives customers an option on what language is included in their package? Comcast's response has been "too bad" and they told me that this request cannot be accomodated in any way. I have absolutely nothing against spanish speakers but i would think that i should be able to choose the language my tv is broadcast in. Their customer service is so bad it can be described as non-existent

    Anonymous 4/3/12 8:52AM
  • I hate comcast!! They suck at customer service, tv, and internet. I have been without proper service for two months now. They sent out four techs to tell me the same thing that I need a new line. It has taken them two months for them to run the line and now they want me to wait another 10 days to have a tech come out to put two plugs on the cable and install it. They do not credit me for the service I am not receiving. My internet is day to day if I can connect to it. I have already filed a complaint with the BBB, Attorney General and a lawyer. This service is unacceptable from them. They are stealing my money for a service they cannot provide and then making me wait. If the tech was scheduled to come out between 12-2 and didnt show up why am I waiting for another 10 days to get him to come out? Comcast has no idea what customer service is and should not be in business. I cannot wait until I move and to get rid of this crap they call service.

    For all you employees complaining about us yelling at you, get over it! You work for them so you represent them! Cant take us yelling at you for crappy service then find a new job!!!!!!

    Comcast Sucks 4/2/12 5:04PM
  • On hold for 60 minutes and counting....

    I feel like dropping them and looking for an alternative at this point.

    To get this kind of service and pay $131 a month in inexcusable!

    Anonymous 4/1/12 5:10PM
  • Comcast sent me a router that I didn't need and will not pick it up without a $20.00 charge. They want me to drive it to them. If I throw it away, they will charge me for it if ever leave Comcast. What a rip off this company is. Don't believe their commericals telling you how good they are. As you can see, they don't even want to make up for their own mistakes!!!!!

    Anonymous 3/31/12 12:47PM
  • We had Comcast for our TV, phone, and internet service after we moved to Indianapolis in early August of 2010. I'd heard a couple horror stories from other people, but I figured "eh, different region, maybe here will be different.

    Not quite so much! The service—all of it—went down at random intervals and for random durations, but never less than twice a week, and almost always for at least five minutes at a time. On four separate occasions, services were down and unavailable for more than six hours; one of them lasted almost twelve.

    We called them to come take a look and see what's up, and after half a dozen visits and easily twice as many phone calls (each one having to start from the beginning), the ONLY thing that they had managed to figure out was that the problem wasn't anywhere inside the apartment. The customer service representatives also frequently seemed impatient with us or treated us like we were unintelligent or slow.

    Even when the service was up—which was, as I said, a crapshoot—it was horribly slow. Internet speeds were, on the best of days, MAYBE 35-40% as fast as our RoadRunner service in Nebraska or our Bright House service in Florida.

    We have since switched to AT&T, which has been much closer to the speeds that we are used to, and which has gone down only once—and that was a direct result of a lightning strike, so nobody can really be faulted for that.

    Anonymous 3/29/12 10:05PM
  • Had cable/internet installed 2/25. Called with ?s about bill. RUDE service. Cancelled 3/16. Returned equipment on 3/25. That was day 29 of 30 day guarantee. Comcast is now charging me for one month service and install fee. They say I did not cancel within the first 30 days even though the employee verified my cancel and equipment return dates. Someone entered cancel date of 3/27 (which is 31 days). Cancellation dept and Billing dept keep bouncing me back to each other.

    False Advertising 3/29/12 10:50AM
  • When I switched to Comcast last August, I was suppose to receive a $250.00 VISA GIFT CARD, it would take 4-6 weeks for processing. It has been almost eight months and I still haven't received anything but the
    run around. The higher up the chain of command the worse the service gets. I was told there would be no installation charges and nothing was ever said about
    new outlet fees, guess what?! We got charged for everything. After credits were issued, they failed to appear on the bill
    in a timely matter. The phone number was never updated despite numerous
    promises when speaking to different customer service reps-it remained listed under the number Comcast installed and we don't use a land line. Wait times were often in excess of 15 minutes when calling customer service, finally when a representative answered they were rude and surly. Requests for
    supervisor were ignored. I made payments on-line, received a confirmation number but Comcast never turned in the ticket to process payment from their end, in-turn the internet and cable were turned off for non-payment. Comcast made so many errors on the account, late fees have been charged almost every month, and that's just the tip of the iceberg. After being told several times that the VISA GIFT CARD coding on the account hadn't been done correctly, I requested a
    contact number for VISA only to have a
    supervisor give me someone’s home phone number. I have pages of emails from upper management trying to resolve the VISA gift card issue, and they are such a joke, from one person to the next the account number disappears and I have to provide the information again. Atrocious customer service people!!!
    I have just filed a complaint with the BBB.

    saycheese 3/28/12 2:29PM
  • We began using Comcast in May of 2011, and the first 3 months or so, we had no problems. Then when the bill arrives, turns out we owe 500 dollars!!! We immediately called and the lady was kind enough to fix everything. But come the following month, same thing, only that this time everyone we talked were rude as excrement.

    After being transferred across the globe and back, we had enough. Refused to pay the bill which was back to 500 dollars, until these shenanegans were revolved.

    Eventually we were sent to collections, which was a risk we were well awared of. We returned their equipment and after long negotiating with a bit of yelling Comcast finally lowered the bill. Only thing was that we now had to pay 65 dollar installation fee. HA! Why? Because from what I rememberred, I RECEIVED THE EQUIPMENT AND INSTALLED IT MYSELF. Til today I still get a collection note for those damn 65 dollars. Haha, good one Comcast.

    cba15 3/28/12 2:13PM
  • I got to tell you I have never, ever, had such awful customer service as with Comcast and in the next few months I am moving on to another provider. First you get a person from the Islands, who has to put you on hold for 15 minutes to transfer you to their supervisor, who takes another 15 minutes to get you to a USA customer service individual. The USA customer service tech is not skilled and after ten phone calls, several hours and managers who are worst then their tech's I LIKE ALL OF MY NEIGHBORS are moving to another provider. Good by Comcast your customers must be dropping like flies.

    disgruntled customer 3/28/12 1:59PM
  • I have never received bills and so billing is not straight forward. When I try to log in to comcast to pay there are technical issues. When I then get "courtesy calls" they hang up and do not usually even talk. Then if they do talk they want a courtesy fee to pay over the phone. The billing online does not always charge the right amount, when I can log in. After I have paid online, the courtesy calls continue and they want to double charge me.

    Anonymous 3/28/12 11:37AM
  • Comcast has the worst customer service of any tech company I've delt with. I had a service call that left me with no sound. I was assured it would "come back" within an hour. It didn't, I called the technician and left word. I finally called Comcast and the tech was supposed to come back out between 6-8pm. He didn't. I called Comcast when he didn't show up after 8pm and was told that he had tried to reach me twice which is IMPOSSIBLE because my cell phone was sitting next to me and it didn't ring. I had no "missed calls" or voice messages. I called Comcast and was told I'd have to wait until the morning which I said was unacceptable and I was told I'd have to wait until the morning. This is crap!

    Ticked off in WA State 3/27/12 8:34PM
  • Comcast should really insist on hiring people that can actually speak english. I dont get how you can have great customer service skills if your rude, and cant speak fluent english!!!!

    Anonymous 3/26/12 2:17PM
  • I can not get anyone to help us with our problem. ( Our T.V comcast does not work ) No way to get hold of service to repair it. We call but after a few minutes the call is gone. ( Your call can not go through at this time ) When it works it is fine but when it goes off line no way to get hold of anyone. I pay 128 a month for nothing.

    Dwight 3/26/12 12:22PM
  • Never - ever will we do business with Comcast again. Turned in equipment in Nov 2011 at their location and received a receipt for doing so. To this day my account still shows active, past due and equipment needing to be returned. Spoke with customer service three times. They even sent a refund check and then placed a stop payment on it causing me bank charges. They now want me to drive two hours to their office to speak with a rep and turn in the outstanding equipment. Seriously, I am not impressed.

    b 3/26/12 11:21AM
  • I have called and asked 5 times to speak with a comcast supervisor. They will not let me. There is no way to complain or get any kind of higher help from these people. I have been with them for 6 years and am now going to drop them. The first time I have a problem I get harassed over the phone buy customer service reps in billing,tech,and customer service. Passed around all 3 until me phone died. Is this their plan to combat angry customers? Good job,Comcast.

    6yearcustomer 3/26/12 8:57AM
  • IT'S RIDICULOUS THAT MY CABLE HAS BEEN OUT FOR THE ENTIRE WEEKEND INCLUDING TODAY AND THE ONLY MESSAGE ON SCREEN IS TEMPORARILY OUT OF ORDER, SHOULD BE RESTORED MOMENTARILY. THEN YOU CALL AND GET A MESSAGE A PROBLEM IN THE AREA; SINCE WHEN IS FRIDAY MOMENTARILY; FOR REAL COMCAST?

    VERONICA 3/26/12 6:52AM
  • When you finally do reach someone by phone, all they do is patronize you. They lead you to think that someone will call you back, but they never ever do. They give you a 3-4 hour window for the call back and you sit and wait and never hear from them!! This happens every time!

    Anonymous 3/24/12 10:51AM
  • I forgot hopw truly horrid Comcast's Customer Service is. unfortunately, I was reminded again this morning when I called to transfer service, as I am moving.

    Besides the excruiatingly long wait to actually get someone on the phone, the guy breathed/spoke his broken English RIGHT into the phone- so I spent most of the time asking him to repeat himself, as I couldn't understand a word he said. Then he kept trying to sell me on new services, after I stated several times that I was NOT interested in any new services - just transfer exactly what I already have to the new place. Well, he either couldn't understand me and/or didn't care, as he kept reading off all these new bundles and how I need a home phone (??) Finally I had to raise my voice and tell him for the 8th time that I wasn't interested in any new services. then he put me on hold...for 20 minutes. No lie: I went outside for a smoke and enjoy the sunshine and I come back and I'm still on hold...

    ...only to be told when someone finally got on the line that I need to call a different number, go through sales to set up new place and then call back and go through disconnections to shut off service at the old place..

    Are you freakin' kidding me?? You are transfering service to a place a mile away. The utility company was able to do everything in less than 15 minutes. Belive me, if I didn't have to use Comcast, I wouldn't. Their Customer Services BLOWS!

    RubyClaire 3/23/12 8:30AM
  • I was a Comcast customer for several years. I was pleased until this last year. I was promised a low rate but it was not honored. When I called to talk about it I was told they didn't get that email. I was told I had to pay the larger amount. I told them if they billed me at the much higher rate one more month, I would not longer be a customer. They billed me at the higher rate. so I am no longer a customer. I have been trying to take back their equipment. I took back the DVR and modem. I was told I had another DVR and modem. I went home and found another DVR and modem and went to return it. The lady at the counter was the rudest woman I have ever dealt with in my life. She scanned the DVR and said it wasn't in my name, I said I don't understand why it wouldn't have been in my name. She refused to even discuss this with me and wouldn't give me a receipt. I kept telling her you need to give me a receipt, she finally threw it at me. When I got to my car I noticed the receipt didn't have my name on it. She also didn't list the modem I returned. I then called Comcast and after being on hold several times the lady simply said I will let them know your concerns then started off with you owe us this money. I will never, never have Comcast again. No one seems to know what anyone else is doing and I have never been treated as rudely as I was today. I don't understand why the DVR wasn't in my name. I do remember having one stop working correctly and traded it for a new one. I am guessing there must have been a mess up there. There needs to be new laws. More companies should be allowed to offer Cable and internet then maybe they won't be so horrible to their customers.

    katielvskendra 3/21/12 9:13PM
  • Worst customer service. Had originally signed on for a special package thru comcast.com (this apparently is outsourced to a 3rd party). After 2 months, they raised the price unilaterally. Apparently, there was a clause that a separate contract needed to be signed.
    Now, I am on a higher price. But, no long term contract associated with it. No one presented any contract. But, apparently, they called and I had missed the call or messages. Later, I called comcast to have my account to be put back on to the original package which has a 2 year commitment. The sequence went like this: on-line chat -> customer loyalty dept -> sales -> comcast.com sales (outsourced) -> back to in-house sales? -> billing. Apparently, they no longer want to sign a long term contract. According to them, my account is on a fixed rate w/o any term commitments. I figure they lost on a long term customer as the price difference wasn't that bad. My request to call me back so that I can respond to their customer experience survey never happened. Perhaps, they did and I just happened to miss it.

    worst-customer-service 3/20/12 7:33PM
  • A comcast sales agent came to my door offering me a monthly service of $15.99. I signed up. A few week later I got my bill for over $70. I called the agent and asked what the problem was. He told me that the "sale price" had ended before he could get my service running. Scam! I've told my predicament to 6 service agents requesting to be billed properly upon the agreement we made. No such luck. They don't care. I should have read the reviews.

    BenJammin101 3/20/12 7:29PM
  • Comcast has to be one of the worst cable providers ever. They gouge their clients, nobody on their helpdesk(India) knows what they are talking about. Their xfinity boxes are more $$$ for comcast, this company is so greedy. They are charged us 50.00 for setup, and now $150.00 for a deposit. This company is run by a bunch of idiots. You get a different answer everytime you call them. Why is Comcast allowed to be a monopoly everywhere? Why is that, so they can keep raising the rates every year, every month actually. Screw you comcast, your a terrible company.

    miker74 3/20/12 1:00PM
  • I had my service disconnected in Nov 2011 because of higher bill issue because I used my own internet modem. Comcast was charging $5.00 per month for own modem, finally they agreed to pay back about $72.00. spoke John HFH @ billing dept 1st. He said, you should get check in 4-6 weeks, check never arrived then on 2-9-12 spoke to John again He didn't have definite answer, Then spoke to his supervisor Vivian, She took about 10-15 minutes to figure out the problem.finally she said, you will get the check in one week, check never arrived. Today 3/20/12 I spoke to Adrian He said, you should see check in 1-2 weeks, They just keep on putting off ,I don't think they care about their customer, I will never return to Comcast or Xfinity.

    Jessie 3/20/12 12:28PM
  • I recently decided I didn't want cable TV service anymore so I called Comcast customer service and asked to remove that service. I don't have a digital box or any Comcast devices for my TV, the cable goes straight into the TV, yet I still have to pay for a technician to come out and install a "trap" to my line so that I only have cable internet. I know that they can simply disable the TV signal remotely and that no technician needs to come out, so why are they charging me for this?

    Victor 3/19/12 6:40PM
  • I live in a small town in central California. We are NOT connected to Comcast via a cable/fibreoptic. The town recieves all its Comcast signals via a group of satellite dishes at the office(closed here)and then the signal is transmitted to us..the subscribers via cable. When I try to explain this to a customer service rep..they have no idea what i am talking about. The rep always thinks I am stupid and do not know what is going on...and always says they know how to fix it. Yeah sure!!! It never gets fixed until I get angry and they finally send someone out...then they see what is going on and have to send a repair man to THEIR Satellite Recievers to fix the problem. All this takes days...and days...I think Comcast has the poorest service rep training of any company I have ever dealt with...poooooooor~~~~~~~> The Satellite Service Dept is 75 miles away...and there is no way we can even contact them.
    I call service and get someone in Mexico, India, Phillipines or some where god only knows....Their second language skills will never be as good as someone here in the USA...so they never truely
    understand what we are saying...I for one and sick and tired of the BS!!!

    Dissatisfied 3/19/12 11:39AM
  • Comcast is the worst cable provider on the planet. I called to set up internet and cable and was told a box would be sent out with everything needed to set up cable and internet powerful enough for gaming. After a week of waiting no package arrives. When i call to find out where it is or how to get it i'm told there is no record of any equipment sent for me. They say go to a store in the city and pick it up. When i get there the clerk says "what do you want?" I tell her i dont know what was needed i set everything up on the phone and they said everything would be ready here. She then tells me i'm stupid for not knowing exactly whats needed and tells me to leave because she "does not!" (exact words) want to work with me. So i leave and i call comcast absolutely furious. I tell them send out a GD tech and set it up. So they finally get everything up and running. I cant complain about the internet. Gaming is unstoppable with 16gps, but the cable, and the boxes to power them, run like tech from the 70's. Every morning the boxes have to be unplugged and reset or no channels can be seen. But thats not all. Each one needs to be reset about 2 to 3 times a day. I have used every tv provider possible. Comcast is by far the worst provider possible. Hire a pack of nutless monkeys to put on a show for you. This will keep anger issues down if you are impatient and have a short fuse like me, cuz comcast will drive you nuts.

    Pepe de Pacas 3/18/12 12:22PM
  • I have never had a good interaction with Comcast's customer service people. Usually I receive conflicting information from different representatives, and oftentimes they just don't seem to understand very well the products their company offers. Often they are rude and patronizing and talk down to you, but more often than not, they just seem uninformed and like jerks who are out to antagonize you and could care less about keeping your business. Everyone I have ever spoken with about Comcast agrees that they are terrible, but unfortunately, these days customers just don't have much choice when it comes to internet service providers. My policy is to give them as little of my money as possible and to avoid speaking to them on the phone at all costs.

    Here's an example of how moronic they are: my husband and I have our own modem because we don't want to pay a monthly fee to Comcast to rent one of theirs, and their internet installation guy came over to hook us up and said he had "never heard of" customers with their own modem. He even called Comcast from our house and the Comcast employee on the phone said, "Nope, we can't do that; never heard of it either" even though for the past two years at our prior residence we'd been using our OWN MODEM with Comcast! Hilarious. We said, "Yes, you can do it and you will; we've been using our own modem for over two years with your company at our previous residence."

    So people, get your own modem! Save your money.

    Anonymous 3/18/12 9:22AM
  • Comcast puts their customers on hold for periods of over 40+ minutes with poor trouble-shooting support. Their website is also not at all user-friendly and I've never been able to update my accoutn information online (the window just appears to load indefinetely) and have to always call.

    othman 3/17/12 2:51PM
  • THE ONLY THING I WANT TO SAY IS COMCAST HAS THE WORST CUSTOMER SERVICE EVER!!!! NOBODY KNOWS NOTHING EVERYBODY SAID SOMETHING DIFFERENT AND DONT EVEN KNOW WHAT IS GOING ON ON YOUR ACCOUNT.

    Anonymous 3/16/12 2:00PM
  • I cannot believe how the FCC has let Comcast getaway with their continuous price hikes! They are Infamous for raising their rates two and three times a Year, but this Month they've gone WAY TOO FAR by Jacking-up the price (In One Month) $10.00! Ever since their affiliation with NBC, their prices and service have become OUTRAGEOUS!! I have the "Triple Play Package"! I cannot talk on the phone without me and the Party on the other end hearing CLICK,CLICK,CLICK,CLICK continuously (are you bugging my phone),
    and have been DISCONNECTED numerous times! The Tech that set-up all this took the box that was sent to me in the mail and went out to his truck to get another box that is no bigger than a book,and apparently the WRONG type (because there is no window on it) and I have not been able to use my VCR/DVD Combo since! I am retired on a fixed income and will be damned if you think i'm going to pay an Additional Expense for your DVR!!! I'm fed-up with COMCAST who have become nothing but "GREEDY PRICE GOUGERS"! If you don't give me the $99.00 Mo. Bundle Deal for TV,Phone and Internet, it's BYE-BYE to you and HELLO DIRECT TV!!!

    Trish Daly 3/15/12 11:07PM
  • THERE HAS TO BE A SOLUTION
    Comcast has the worst customer service or no customer service I have every heard of, you set on the line for hours talking or trying to talk to a customer service rep, you either get a phone hang ups in your ear or you have to explain or retell the same story over and over again, and you are no where near getting your problems solved. You get no installer with a suppose appointment to come to your home three different times and no one shows up and no one calls, and when you call back Comcast again a recorded message tell you the installer will be at your home three days later, how would I have known, since no one told me about this appointment, and they didn't make the first two appointments and they didn't call to tell me (they forget that was my time they wasted. My two request for a supervisor didn't happen either. MY QUESTION IS DO THEY EVEN CARE ABOUT THERE CUSTOMER SERVICE, AND ARE THEY TO BIG TO FAIL, I DON'T THINK SO, Where do we go from here? We have to stop being victims.

    Sickof thebull 3/14/12 7:10PM
  • Comcast suddenly added another charge to my monthly bill. They never sent a letter or called explaining this additional charge. When I called, I was told that I should have been charged this all along, but they just found their mistake. This seems like poor customer service to me. Add to this the fact that we have trouble with our service too. It required two service calls before they admitted the problem was theirs and not mine. I guess it is time to look for an alternative provider as all of my neighbors have done.

    Anonymous 3/14/12 1:43PM
  • Really Comcast is the WORST company for customer service. They sell you packages, cahrge you more than contract, and then it is IMPOSSIBLE to get help you. I don't recommend it at all.

    M.T. 3/14/12 1:10PM
  • I was delighted to be with comcast initially..so easy to access an agent with a question. Now however it is a nightmare..thinking I was talking to comcast..it seems I was shuttled off to another agent who hooked me w. the posibility of a solution, but wanted my credit card number first. This happened a few times. And when I called th Comcast help 9 out of 10 times it would indicate: you will have to wait one or 2 minutes & then in 30 seconds the line goes dead. And then there's the hi tech question dept. & theY definately charge for helping.

    mainsawyer@comcast.net 3/14/12 9:46AM
  • I had Brighthouse at previous location and they were very good.
    COMCAST IS THE WORST CUSTOMER SERICE I HAVE EXPERINECED ANYWHERE FOR ANYTHING!

    IT HAS BEEN A TOTAL NIGHTMARE TO GET MY SERVICE CORRECT.

    Anonymous 3/14/12 9:04AM
  • This is the worst company. Bait and Switch all over. Had me on hold for over an hour. They can't hang up on you per policy, so they try to put you on hold until you hang up. I was trying to change my service to a plan they offer on their website, they say that they have to connect me to another department, then I get the spanish line. They say they can't do it. I try again get someone else who says that the can honor it, but they need to connect me with someone else to do it. Then they say they can't do it, but can offer me a more expensive package.

    Anonymous 3/14/12 7:32AM
  • I currently live in an apartment, therefore I don't have much of a choice other than 2 have cable. I am moving out in a few weeks & I will definitely NOT be taking Comcast with me. Literally 2-3 times a week I have 2 call 2 have my box reset, its become quite a nuisance, I'm well over dealing with it. According to customer service I should send my box back 4 a replacement, but I highly doubt that's the problem. Not only is THAT a pain in the ace, but everytime I call (I am NOT a racist, mind u) someone who can hardly speak English is trying 2 talk 2 me "tank u fo calling comcast, ome of xfinity, ow may I assist u?". Its like r u FREAKING kidding me? I called 4 TIMES JUST 2NITE & requested a manager & NEVER got 2 talk 2 1. Either Comcast can credit me BIG time or I will just be another customer they lose 2 dish. On a scale of 1-10, the cable itself is a 5. Customer service? A 1 would be giving them too much credit, if that doesn't say enough. Definitely displeasing. If anyone I kno is looking for a good tv service, I will for sure let them kno Comcast is NOT the way 2 go. U would get better service from a rat running on an exercise wheel. True talk. I pity u if u do t believe me!!!! Suit urself!!!!

    beaniebaby102 3/14/12 2:01AM
  • Comcast is the WORST company for customer service. They sell you packages, cahrge you more than stated, and then it is IMPOSSIBLE to get anyone on the line to help you. it takes forever, if they attend to you at all, and the service is the worst. If you are considering Comcast, don't do it. They completely suck.

    surfdoc1028 3/13/12 4:25AM
  • whenever you order service, comcast employees always say like this," Our technician will call you at least 15 minutes before technician arrive to your home" ...GOSH !!! I prefer comcast employees don't say that because technician never call 15 minutes before they come...LOL !!! and they're keep saying that all the time ... don't they feel ashamed?

    Anonymous 3/12/12 8:54PM
  • I ordered tv cable service and internet modem transfer to my bedroom. Technician came and left in March 6 without install tv cable service ...Here's the story tech. came in the morning and my mom put him on the phone to talk with me b/c I was at work. Technician said, " transfer modem in my bedroom the signal may be weak" I replied, if it's too complicate then u don't have too... just install the tv cable"

    I hung up the phone b/c I thought professional comcast technician will know what to do ...and guess what? Half hour later my mom called me and said," comcast tech. just left and tv no work. he have not touch the tv or install yet"

    I called comcast company and said," I wonder the technician forget to install tv cable or customer service forget to tell him that I ordered tv service. And, customer service said, "okay, let me tell the tech. come back to your house for tv service today" and tech. never come back that day.

    next day I called and another customer service pick up the phone raised her voice and said," I dont see u order tv cable service in here. let me transfer you to saleperson ...

    Anonymous 3/12/12 8:19PM
  • No one ever knows what to do. It's like they pulled random people off the street and set them in front of a phone.

    Anonymous 3/12/12 8:06PM
  • Comcast hired Corporals Construction from Carol Stream, Illinois to to work for the man across the street on Friday. I get home from teaching school and my front yard in in shambles (a large section of it) and there is paint, large cut cables thrown everywhere, missing pieces of lawn. I never called Comcast but they destroyed my lawn anyway.

    They cut my cable lines and I’m left with no phone or internet or TV. I had to go into the local office in tears and beg for a truck to come out to run another cable.

    The neighbor said they never finished the job and they would be back sometime. These workers are HORRIBLE and I can’t take off work to supervise them. I am terrified that they will cut my cable again.

    This is the THIRD TIME THIS HAS HAPPENED TO ME. They never repaired a huge section of lawn by my mailbox from they were here in the fall.

    I want my lawn re-sodded in the areas they destroyed and I want all the mess removed and I want my cable line BURIED IMMEDIATELY!


    I AM BEYOND FURIOUS. I have written a letter which will appear in 3 newspapers in our area on Tuesday if all of this isn’t resolved on Monday. Believe me – you do not want this letter printed.

    sally 3/10/12 11:30AM
  • Still waiting.....after over one month of trying to add phone service (previously with AT&T) so i can benefit from a "bundle" package pricing, After four visits to install, then to correct improper installation, then to modify equipment and then the best of all find out they ported over the incorrect number. The result... three 1/2 days missed from work, HOURS on the phone trying to resolve and best of all no phone service on one line used for work purposes. Still waiting to hear from supervisor who was to assist... totally frustrated so I am planning to return to AT&T. This is just the phone......I also requested to upgrade my internet speed...easy right? Yesterday I learned , after the above mentioned four visits, that the technician did not provide the correct information resulting in my old speed still attached...
    easy right, they can adjust from their location....not so easy... another visit scheduled this afternoon. Only found out scheduled for service when I called this morning to find out why I wasn't called back (on cell phone since home phone out of order). Cannot take off another 1/2 day so customer service rep. scheduled me for this afternoon, 5-7pm instead of Monday morning. To save a few dollars by bundling package has been a nightmare. The techs are not given the proper information when they come for the service, it would appear they are not properly trained and worse no one seems to follow up. Do yourself a favor.....don't change for a few bucks if what you have works.... your time is precious and a $20 credit because a technician is late or doesn't show up doesn't start to cover 1/2 taken from vacation leave.
    I admit my experience cannot be normal or Comcast would not be in business. Our company was scheduled to switch to Comcast next week. Needless to say, that will not be happening. We would go out of business in a week.

    Debbie 3/10/12 9:26AM
  • My current experience -
    Moving to a new address and given a window between 12 and 2. I received an email that attests to this.
    At 1:50, I am told the person would not make the window, he will be there at 3, and they will give me a $20 credit.
    At 3:05 I call and find out that my new window is actually 12-5.
    At 4:45 I call to find out where the hell the guy is, I get runaround from india tech support until 5:15, when I get a different call from comcast saying that the installer will be there shortly.
    At 5:45 the installer shows up, has to have me help him with the installation since he's too lazy to walk up a flight of stairs and back down, and doesnt finish until 7.
    I then get my bill for installation and activating 2 outlets with NO discounts whatsoever.
    Call customer service and the person on the phone tells me that "their records" show that the window was all day.
    I tell them I have an email to the contrary, and my answer is "their records show that the window was all day"
    I remind them that I was called by Comcast to have the window changed to 3 oclock. "We have no record of that"
    I ask to speak to a supervisor, I am put on hold for 13 minutes.
    I explain this whole thing to the supervisor, I am told "We have no record of that, your window was all day"
    I start/continue to make an ass of myself for 15 minutes until I wear the guy out and he refunds the installation charge.
    If this is award winning customer service, I would hate to see the opposite.

    Brian 3/9/12 3:25PM
  • re tele outage---4 days to get technition to respond. chatting advised everything working. still no tele!!!! tech arrived and found bad modem!!!! 4 days w/o 911 in cell dead area... tech very good-----however there appears no emergency service re tele!!!

    Anonymous 3/9/12 9:15AM
  • The customer service as well as the service itself is absolutley rediculous. I would not recommend anyone get caught up in this company. They are not reliable and neither is their equipment able to withstand the service that they are providing. I have only had the service for 2 months and already they have messed up my bills for the past 2 months. I called to make a payment over the phone and they lost the information for my bill. I had to fax the paper but in receiving the fax number one of the very air headed representatives that they have working there told me that they did not have a fax number causing a verbal confrontation between the representative and I. The service as well as the equipment it crap. You will never have any of your issues resolved because something else is always going wrong with them They either need new management or new equipment because they are on a crash course to hell the way they are handeling things in their present nature.

    Anonymous 3/8/12 3:37PM
  • I received a bill showing an additional charge without any details. Called customer service and the rep. could not find the details of the charge, but promised me to call back within 48 hrs. After a week, called back the customer service because there was no call back. I was told that the charge was from a transaction that took place almost 5 years ago. Apparently, some charge was disputed through my credit card company and returned. I could not verify the amount or any other info as it was so old. Called the customer service 3 more times and asked for detail info (as I was not able to verify any of it) and also complained about the time it took for them (5 years!!!) to respond. Each time they promised me to call me back, but after almost a month, no one called. Meanwhile, I paid the amount and looking for the ways to follow up or submit formal complaint.
    I don't mind paying even after 5 years if I owe them something. However, I am extremely disappointed that:
    1. Comcast will add a charge to my bill without any explanation
    2. Even the customer service rep could not find anything about the bill and asked me to provide my SSN to investigate
    3. After repeated promise to call back, nobody called back. This is very poor customer service to make things even worse.
    4. Any request to resolve or provide information was not handled properly. All I heard, when I called them back after waiting long period for their call back, was that "the charge is verified". The customer service rep do not seem to have any details that would be helpful.
    5. I could not find proper channel to submit my formal complaint from Comcast's internet site. I suppose they don't care about customer complains or feedback contrary to what they advertise.

    Very disappointed customer from 3/8/12 11:15AM
  • Your commercials regarding great customer service the whole "were not happy unless your happy" thing is a joke. Your customer service is pathetic from your techs to people at your customer service dept. I can only hope that soon a company will come into my area to put you out of business. Comcast has grown to what it is today by the people who use your services and from what I'm seeing on your reviews only a very small handful are satisfied and the only explanation I have for your continued success is lack of any real competition. It certainly has nothing to do with quality of service.

    Anonymous 3/7/12 6:45PM
  • Comcast has the worst customer service ever. I recently switched from AT&T (they are even worse) and I'll admit, the speed is great, but speed doesn't matter when you can't connect. On a daily basis I'm unable to connect or when I do, it stops. Tried calling, forget it, nobody speaks english and all they do is tell you to reset the modem and router, they don't know anything else. They always push me off to "signature support" which is fee based. The way I see it, I'm already paying for a service that's not working, I shouldn't have to pay more. Anyway, I just spend 55 min. being hung up on and transferred around with no resolution. My internet is working, but my phone isn't, so they are sending someout tomorrow. Now I have to take time off work to wait for the service guy. I would change providers if I could, but nothing else is available.

    Icet 3/7/12 6:03PM
  • Comcast customer service is by the far the worst of any service company that I've had contact with. Every time that I call or chat it always takes a ridiculous amount of time and often they can not give me any useful information. Also they are not friendly and I NEVER feel valued as a customer.

    Anonymous 3/7/12 12:56PM
  • service is AWFUL. haven't had ability to order movies on pay per view for year. Haven't had email for 3 weeks. Complained several times. Takes forever to get a person and then they hardly speak english and cover 15 states and don'e even know which channels we get with diff packages. Poor unacceptable company.

    cali96 3/6/12 5:58PM
  • SIGNED UP FOR COMCAST LAST YEAR...PROMISED 2 YEARS AT SAME PRICE,AFTER FIRST YEAR COST OF SERVICE WENT $100.00. TRIED TO CONTACT THEM TOLD ME THAT THEY HAVE NO INFORMATION ON PROMISED..HOWEVER THEY COULD REDUCED THE SERVISE PRICE DOWN $40.00. I KEEP SEEING SAME COMMERICAL ON TV. AM SWITCHING FIRST CHANE I GET..BAD..BAD COMPANY

    NOT HAPPY PERSON 3/4/12 7:34PM
  • They charge you a furtune but cannot afford to pay a live customer service rep to help you on Sundays! Closed Sundays must be nice!!!

    denisenh615 3/4/12 12:00PM
  • i just don't understand why you wait so long on phone to talk to someone, i called today 3/2/12 @about 6:00 pm amd at 7:00pm i was still holding on and i hung up, i will try tomorrow. this happens mostly in the evening

    Anonymous 3/2/12 5:08PM
  • Horrific.

    Since I had Comcast come set up the service at my house, it has just gotten worse. Not only do they treat me like I am an idiot, but their service is HORRIFIC. It's bad guys. I was chatting online with someone from Comcast, and on the phone with Comcast at the same time, and neither of them solved my problem. It seemed like they were just beating around the bush the whole time, trying to get me to forget what I had a problem with. The problem I had was that there is a monthly data limit on Comcast!!! 250GB a month per household, are you kidding me? I go over that by about 200 every month, Comcast just makes me sick in every way. I wouldn't wish this kind of service on my worst enemy. Oh, and my hold time for the Customer Service phone number was over 2 hours...

    fuckcomcastandobama 3/1/12 4:32PM
  • I just got off the phone with a CSR "Miguel" from Comcast asking him to remove the overcharge of $50 they did to my account in regard of return payment charge. The truth is that I sent my payment electronically on time; however, the bank did not process my payment on time telling me that they lost the "check" (eventhough is electronic) and they need to cancel the check. So I had the bank and the CSR from comcast on the same line and I did make the clearificaiton that it wasn't my fault. So I ended up paying the CSR right there on the phone with a debit card in order to avoid to be late. Now I received an statement saying that comcast is charging me for a check they didn't even have to cash because I "already" paid them. The CSR are horrible and not only unprofessional but unkownledgeable. Very frustrating.

    Unprofessional service 2/29/12 10:19PM
  • WAITING FOR AGENT FOR OVER AN HOUR AND THEN HAD TO HANG UP. THANKS BUT NO THANKS!

    Anonymous 2/28/12 8:36AM
  • People who want sports have a dedicated channel. Why must Comcast run ball games or races when I would prefer to watch my regular show on channel 5. Specifically, House. This is so irritating. Cannot believe others are not complaining about scheduling sports over programs we watch on a regular basis.

    Anonymous 2/27/12 6:33PM
  • Since January I only have phone and internet at night after 9PM. It seems that someone is sharing the use of my line and I am the one paying for it.I have been trying to explain it to costumer service representative but they do not do anything about because as long as they got their money, Why bother?
    Technicians do not show up for appointment or get there more than one hour late. So far, my cable is working with little blanks once and while. I am tired of calling everyday with no results.
    Satisfation 0 :(

    Anonymous 2/27/12 10:14AM
  • Have been on the phone for 50 minutes waiting for customer service..........they never answered I need to go out will try later ,not easy for sure !!!!!
    So very frustrating I could scresm......guess the commercial saying they are always available just is not true...false advertising.
    jUST SIMPLY HAD A QUESTION ABOUT MY BILL.....GUESS ONCE THEY HAVE YOUR MONEY THEY JUST DO NOT CARE !!!!

    marjoriecummins5503 2/27/12 7:49AM
  • I had a confirmed service appointment and stayed home from a family activity to wait on Comcast. When they became a no show at the end of the given arrival window, I call to find out where the tech is. The ticket was cancelled by there system with no explanation. They are of course happy to reschedule the appointment they cancelled. But, not much they can do to replace the time I missed with my family. The $20.00 they offer because they can not keep their appointments is a joke. I just wished they would have called and told me they could not make it as they can never replace the time I would have rather spent with my family.

    Anonymous 2/26/12 2:03PM
  • Extremely poor service. Extreme rude representatives.

    Anonymous 2/26/12 1:05PM
  • Well I must congratulate Comcast for beating out Nationsbank as THE worst company have had to deal with!
    I ordered internet service..unfortunately Comcast is the only internet available and we are forced to use them.
    I was given an appointment between the hours of 11 and 1 for installation so I took off from work to be at home for the technician. I received a call at 1 saying the tech was running late and would arrive at 1:30pm...fair enough, it was nice for them to call! At 2pm I still had no tech so I called again..40 minutes on hold thank you...and finally spoke with someone who stated the tech would be there in 40 minutes, guaranteed 1hr later, no tech. So I called again..I was promised he would arrive by 3:30pm...guess what...no tech at 3:30pm. He finally arrived at 4pm did his thing and left.Wouldn't you know when I went to use my internet I got a "local only" signal.
    I called customer service and was told they would reset..no good. Called again and was transferred for about 35 minutes all over Comcast's switch board and was finally told it was a problem with the paperwork from the tech being sent to the billing office and I would have internet service in 1 hr. You guessed it...no service.
    The next morning I called customer service at 7am and was told a service rep would be calling me within 1 hr. I am still waiting on that call. I called at 10:30am and was told there was a service order in ...for the next day. I have to take ANOTHER day off for these incompetent company. I am now using my neighbors internet service to write this and am losing hope of getting internet service.
    The other part of this story is I was told by the last customer service rep that I will have to call the billing department to receive credit for the days I had no service.There is ANOTHER 30 to 45 minutes on hold.
    Does anyone know of another internet service or any ideas to avoid using Comcast?

    williampfri 2/26/12 8:24AM
  • I moved from Emmitsburg, MD to Baltimore, MD in August, 2011. At that time, I transferred my Comcast account for internet and cable television service to the new address. Following the directions given to me by the Comcast representative, I moved the router and modem that I rent from Comcast to my new location and gave them to the installer. It is possible that the installer had to replace the modem with a new one; due to Comcast’s lack of timeliness in handling this issue, I do not recall. When he had finished, the installer asked me to sign the work order (copy enclosed), indicating that the job had been completed. He waited impatiently for me to do so and gave no indication that anything was missing, or that this was also my receipt for the return of rented equipment. Indeed, it is not labelled as a receipt, the writing is small and faint, and the serial numbers are not associated with particular pieces of equipment, so it is not reasonable to expect any customer to verify its correctness. The installer wrote on the back of the work order, obscuring one of the serial numbers on the front.
    The modem apparently showed up missing, because Comcast billed me $400 for it two months later. I did not lose or steal the modem. I asked customer service representative Amy to investigate the issue (confirmation number 003000949) but I never got a response, just another bill. Customer service representatives Jesse and Jeff told me I had to fax the work order to Comcast, that no other option such as mail or e-mail attachment was possible. I did so on December 15 with a cover letter that included my account number but got no acknowledgment from Comcast. Comcast tried to extract payment from me by including portions of this charge on my regular bill. They threatened to cut off my service when I paid my regular bill but refused to pay the disputed amount.
    As no customer could be reasonably expected to anticipate this “work order as receipt” scam, it seems quite possible that Comcast or a rogue employee is stealing equipment as a criminal activity.
    After sending this complaint to the Better Business Bureau, I was contacted by Monica, a manager at Comcast Customer Care in Baltimore. Her unpublished phone number is 410-513-3441. She said that customer service representatives were not allowed to remove these charges. She admitted that Comcast was at fault and removed all charges from my bill but refused to reimburse my expenses or compensate me in any other way. I also complained to the Maryland state attorney general, who referred the matter to the Baltimore City Office of Cable and Communications. They have not responded despite my repeated contact with them.
    The following changes should occur: Comcast installers should report immediately if equipment is missing. Comcast should issue clearly marked receipts and keep electronic copies. Comcast customer service representatives should be empowered to fix these problems. Government should be more vigilant in regulating this pseudo-monopoly. They should open a criminal investigation into this particular issue.

    bob 2/26/12 6:12AM
  • WORSE customer service group of any company! You have to wait for ever to speak to someone, then when you do they keep transfering you to someone else. And their all clueless. Basically all they know for technical help is to unplug it for 15 seconds or push the reset. If you have alot of free time on your hands and enjoy speaking with idiots call them.

    Anonymous 2/25/12 1:15PM
  • I wanted to order internet, but every time I called and went through the process of listening to the options I kept getting hung up on. I guess comcast doesn't want my money. Besides, if they cant keep an automated system working properly, what's that say about their service. Comcast needs to dump the automation and hire some real people.

    Anonymous 2/25/12 11:10AM
  • Product not explained truthfully in initial sales call. Failed to disclose that when you have phone with them, you must use them for all long distance and cannot assign alternate carrier. Wrong equipment used on install. Bad customer service, long waits and no resolution. Failed to provide full refund despite their customer 30 day satisfaction guarantee.
    Not a company you want to do business with - customer means nothing to them.

    Mona 2/24/12 9:31AM
  • I had the worst experience ever with Comcast today. Technician was supposed to be at my home between 3 and 5, called at 7:30 to say he was running late. I called to reschedule and was told nothing was available until next Tuesday. I asked for the name and address of the VP of Customer Service and was told there wasn't one....really?????? I have since found that information on my own and you can bet that Mr. Germano and Mr. Smit will be hearing from me very soon.

    wflanier 2/22/12 7:24PM
  • Poor installation service, 1st came on a Friday 1pm and helper did not show up, rechedule for wednesday they pick out of no were another contact phone number call. no answer cancel my appointment again. lots of promotion but getting unemployed people with no training???I cancel Direct TV for Comcast promotion but now 2 weeks to without cable think before you cancel!!!!

    GLOPEZ 2/22/12 3:14PM
  • I have been having a problem with my internet dropping and coming back on every once in a while for half a year now. Twice they have sent out a technician and twice the problem has not been fixed. Now that they know its the cable that keeps dropping they are trying to say that its something we have done and need to try renting one of their modems for $7 a month to see. TO SEE, if the problem is with the modem. Considering it was you guys that brought out the modem and installed it for use, i'm going to say that it was y'all and now you don't want to admit that you screwed up. SCREW YOU!

    Anonymous 2/22/12 12:05PM
  • The WORST customer service I have ever experienced in my life! I have called 7 times in 3 days to get them to come out to fix my FIOS line that THEY severed. Since I am not a customer they take NO responsibility whatsoever. All lines from the pole on the street lead into their proprietary green box that hangs on the side of my building. They un-hooked my FIOS line, locked their box and refuse to come out and remove my line from their box so I can reconnect my FIOS service. I thought I was rid of them forever but they are like roaches....just when you think they are gone they creep back into your life!
    This is the exact reason why I cancelled their service to begin with...horrible customer experience!!!!! Never, ever would I utlize Comcast. I would rather do without TV or Internet service than deal with them ever again.

    Anonymous 2/22/12 7:53AM
  • Had the worst service for three months.. couldnt get dish cuz of line of sight. so comcast was the last resort... never again. it was installed wrong, the internet dropped daily, the tv was super slow and half the time the boxes didnt work... so i cancelled it. and i had numerous calls saying theyd come pick up my equipment.. never showed.. so now i get a collection notice. I called and asked to speak to a collections dept person... she gives me attitude, refuses a supervisor, wont tell me her name, and then hangs up on me. Never again!

    pissedoff 2/21/12 6:07PM
  • terrible service comcast. I order comcast bundle service 1 and half month already but my service not completely done yet. first I order they said my location new they have no Id something on system they will send some tech finish that first then they will make appt for installation take about 3-7 bus. days. Ok I waited 2 weaks no once call anything. I try call back then they made appt. on jan 24. On the day appt. the tech came but he said he can not done install because out side drive way the cable not barry yet then he said we give them 10 more days and reappoitment on feb 7, but the appoitment day no once came then on the feb 8 , morning the tech. came and said they had appt. for installation, I realy upset but ok let they do it. After finished installed they gave me new phone number, I said no I want keep my old number I told that to custumer service before I order service. Then he made a call to custumer sevice confirm about the problem, then they said give them 3-7 days to import phone number from att to comcast after 7 day thay still not resolve my problem, I calle back again they said 2 more days , then after 2 more the problem still, I called again customer service said sorry then made appt today feb 21. Today technician came after setup the phone can call out but not recived comming no tone ringing, tell technician he made call comcast customer service then he said the at&t not release number yet till tomorrow , he can do nothing then he gone, I try to keep him stay solve my problem but he said he have another service then he left. I realy angry how terrible service comcast, then I made a call to comcast to complain how bad and lie they are then they said sorry nothing they can do now, that it. then I said you know how upset I am now? ok till tommorrow if my phone still not working I will cancel whole my service. let see

    Anonymous 2/21/12 12:10PM
  • Comcast has the worst service ever. They can get away with it because there isn't anyone out there to compete with them. Customer service is not an issue for them because they know the customers don't have much of a choice other than to swallow their BS!!!. It is so unfair. We pay too much money for their crappy service. We have a house phone, cable and internet through them. The phone line works when it wants, the cable stations suck unless you pay more money for regular channels. The internet goes in and out. Of course there's no need to call them, it is always the same excuse...( There is an outage in your area).

    Anonymous 2/20/12 6:36PM
  • Comcast is the worst...I called on 2/3/12 to have service canceled because I went with Dish and today is the 20th and I had to call comcast today makes the 4th time because my service still has not been canceled even though I turned in equipment on the 8th. Then I get a bill on friday for $500+. When I spoke to the lady today she stated that they will back date it to the 8th WTF when I canceled on the 3rd...Cant wait to see this bill.... Dish is the way to go $59 for all chanels and HBO, STARS, SHO etc...

    Upset Customer 2/20/12 11:27AM
  • I've logged 21 hours on the phone with customer service reps since October. Major issues with phone service are unresolved, and problems with cable and internet took multiple calls and several weeks to resolve.

    Anonymous 2/19/12 3:57PM
  • XFinity was adverting Godfather 1 & 2 all day 2/18/12 under Leondard Maltin's pick and stated Godfather 2 as the 'best sequel ever made'. We purchased and watched Godfather 1 and now Godfather 2 is not available to purchase. I called Comcast and was routed through 4 individuals, spent 54 min on hold, and was ultimately told that there would be nothing that comcast did wrong and nothing they should be crediting me for. I am very disappointed in the false advertising, unacceptable long wait time, and poor customer service once I spoke to a comcast representative.

    Anonymous 2/18/12 9:02PM
  • I ordered Comcast 3 weeks ago. First they wrot wrong addres, so they came late then the guy said there's no wire from inside house to power lines. I said don't you guys do that? I could tell this lazy fool didn't come ready to work. I told him what if I get a line put there, he said that would work. Same day I pay neighbor to run a line. Call Comcast to come back and hook it up. They get wrong addres again come to house connect wire call it in and then they say my apartment is listed as a commercial building and can't get residential service. So now i order service under business name and 3 weeks have gone buy and still no service!!

    dhomerep 2/18/12 7:54AM
  • Well I would have to say after being a Comcast customer for about 12 years that they continue to have the worst service out there. Unfortunately there are not good options to switch on internet availability. Their cable services are way over priced. I just tried to add them back on through their internet live chat rep and they quoted me a price, set an appointment and then came the day. No show, had to call customer service twice only to be told that there was no record, back to live chat, after 2 reps they told me that they would not honor the price quoted and I could pay an additional $74 if I still wanted to switch. I was smart enough to email myself the chat for proof and they did not care. Too bad. Im thinking of providing the documentation to Direct Tv who has always provided superior service.Well enough of the complaint.

    theresa1214 2/18/12 5:38AM
  • Comcast customer service is beyond horrible, they lack knowledge, any sense of reason, not to mention basic math skills. Why should a customer who can prove their bill is incorrect be charged for it anyways when they claim it cannot be changed....use some common sense and listen to what the customer is saying. Instead I am paying the additional fee simply to be rid of them and will 100% be changing service next month. Nice job Comcast, wonder if losing a $180+ customer a month was really worth arguing a $25 error on your end. Worst display of "customer service" I have ever encountered.

    Anonymous 2/17/12 8:50AM
  • In the spring of 2009, I began to have erratic problems with the incoming telephone and internet service. I would lose service on both products but it never affected my television input. Sometime the interval was no more than 30-60 seconds. Other times, it was several hours. Most of the time I would initiate a repair order, but would usually end up cancelling it as my service would restore itself before the tech arrived. On two occasions, the tech told me the problem was not inside my house but was the service coming into the neighborhood. It turned out to be an erratic acting amplifier. The amplifier was finally replaced in August of 2011. I probably lost 150 to 200 hours of internet and telephone service but the company never compensated me for my service lost except for two $20 credits in July and August of 2011. It took 1-1/2 years for someone to finally realize that it was Comcast's fault. What a quality company!!!

    tinytex 2/16/12 3:23PM
  • BY Far the most missleading company I have ever had the displeasure of dealing with when I ordered a bundle service I was told no fee for instalation yet I was charged even for the tv which I already had,was told I would get a gift card for $100.00 but they neglected to advise I had to wait for 3 months IF this company contracted with AMERICANS it would be much better than having to deal with people who do not speek ENGLISH

    Anonymous 2/16/12 2:40PM
  • WORST EVER! Been a customer since 1988 and they are charging me $147/mo for service while they are offer new customers the same service for $90 plus a $100 gift card and Verizon FIOS is offering the same service for $90 plus a $300 gift card. Still, they wouldn't adjust our rate and were belligerent about it. So guess who we're going to sign up with a.s.a.p.?

    s 2/16/12 10:55AM
  • I really wish i would have read all the comments posted on here...

    This was my first time with them,not even a first month had past when they sent me a bill of $140! When they had told me all i had to pay was 49.99 which was my month,and a dept of $50. The when i called,they said i was being charged late fees! AND a 2nd dept,when i asked why? the lady couldnt even tell me! When asked to speak to a s/p,they had me on hold for about 10 min,so i just hung up the phone,and never paid my bill.

    comcast@suck$ 2/16/12 12:06AM
  • My bill just went up $5 a month while my purchasing power went down 5 percent. Comcast doesn't even like it's customers as the last call, which I had to make once a month, the service was so low I couldn't get a signal.
    I hate Comcast with the fury of a thousand suns. They suck more than a man contemplating a tip on a $10 dollar meal.

    Bob 2/15/12 10:02PM
  • I no longer have service with Comcast due to harassing phone calls trying to sell me other services. Now Comcast is harassing me with weekly mailing. Can Comcast please go fly a kite !!,

    Anonymous 2/15/12 9:15PM
  • Comcast is still throttling types of traffic in ways it believes it can justify when sanctioned by the FCC. When recently challenged, Comcast actually SUED THE FCC challenging the FCC's authority to regulate their fraudulent activities on their network and lying to its customers. They recently sued Netflix to try and get money from them somehow to try offset its 40% total demand on Comcast's customer bandwidth network. When Comcast LOST they started throttling the Xbox Live ports to 4 Mbit max to prevent the Netflix service from being able to reach HD quality on the Xbox 360 system (the most popular HD steaming device by far). My tests on the phone with Tier 3 Netflix customer service confirms this along with many posts from IT Professionals who confirm the same thing all over Comcast's coverage areas. I worked my way all the way up to the executive tier in my pursuit of an answer and was told, "I cannot comment or make any changes to any customer accounts at this time pending current litigation with outside entities". BAIL ON COMCAST NOW AND STOP BEING USED AS PAWNS IN THEIR LEGAL MANIPULATION TO LIE TO YOU IN ORDER TO DEMAND MONEY FROM THE SERVICES THAT DEMAND YOUR BANDWIDTH!!!!!

    williewiskers 2/15/12 5:14PM
  • Have had Comcast for 4 year now, and while their Internet service is mostly fast & reliable, their customer service sucks. I was never given the cable converted box and was told that because I have dish net work I would not receve any channels. All these four years i have been charged for cable service, which was never provided. i just cancelled dish network and now i do not have any cable service. when i called comcast their custmer support folks are in never neverland and do not understand. She kept telling me that you are reciving channels even though u dont have the cable box. They refuse to issue the credit or send the technical. Will be switching to a different provider soon, and WOULD NOT recommend Comcast to anyone. If you have a choice, pick any provider other than Comcast.

    misayani 2/15/12 1:14PM
  • Beware of this company. I phoned for a quote on cable/internet service and stupidly provided my email to show that I was a previous customer.

    Within 10 minutes I received an order confirmation for something I didn't order, then spent 20 minutes on the phone undoing it.

    Why do companies continue to self-destruct with tactics like this. Goodbye Comcast!!!

    Father G 2/15/12 12:24PM
  • Have had Comcast for a year now, and while their Internet service is mostly fast & reliable, their customer service sucks. Mt TV signal was pixelating constantly and they sent a tech out who had to replace THEIR splitters and add a signal booster, since the signal at my yard pedestal was marginal at best. This corrected my problem, but they then charged me $60, for a tech visit to fix THEIR equipment and signal. Numerous attempts to remove this charge have been stonewalled by their various tech support people, most of whom speak English rather poorly. Will be switching to a different provider soon, and WOULD NOT recommend Comcast to anyone. If you have a choice, pick any provider other than Comcast.

    Anonymous 2/15/12 7:45AM
  • Comcast Customer Service stinks. The tech support reps are uninformed and shockingly rude. I don't know why the Comcast Corporation finds this acceptable. I read the posts by Comcast employees who complain that the Comcast Customers make the job hard. I have news for them — don't be a Customer Service Rep then. People are calling in because they have a problem. If they are annoyed or rude it could be in response to the service or lack there of that Comcast provides to their customers.

    Another Annoyed Comcast Customer 2/14/12 10:16PM
  • I just became a comcast customer in the beginning of december 2011. I have had nothing but bs issues with them. Comcast is the WORST cable company I have ever had to deal with. First they sent all the wrong material to my house so we had to send it back, then they sent some of the right stuff but forgot to send all of it, (they only had to send 3 things, 1 main box and 2 adapters). We hooked up what we had ourselves so they didnt have to send a tech. After a week the cable started messing up in the living room, No local channels and the other channels started coming in crappy, so we called and complained, they were suppose to send out a tech to fix the problem. I waited all morning for them to come, and no one ever showed up, then I get a phone call at 5 pm from a comcast recording saying they cancelled my appt. cause the problem in the neighborhood was fixed. I turned my t.v. on and the problem wasnt fixed. I called again and they credited my bill 20 dollars and said theyd get someone out here asap. Now yesterday I called to complain that there was still a problem with my cable and I still did not receive my 2nd adapter, they credited me again and said someone would be here today between 5-6, so I cancelled my plans to be home tonight on Valentines Day, hoping they could fix the problem and I can finally get my daughters t.v. hooked up and be able to watch my local channels in my living room again. I got a phone call this am from a tech asking for an earlier appointment, I said I cant cause I wont be home til 5pm, he got an attitude and said ok we will be there at around 5-6 and hung up on me. I get home at exactly 5pm and wait with my phone right beside me full volume and full service, no one ever called or showed up, so I call the CS again, they transferred me to tech support and I told them my story trying not to be rude. The lady on the other end said that the tech called at 523pm and no one answered so they left. REALLY???!!!! Cause they did not call and why didnt they knock on my door then??!!!!! She offered to credit me again 20 dollars, lol, I said ok Ill be cool with that if you credit me what Ive paid so far and what I owe, she didnt like that idea. So I said if you cant get someone out here tomorrow I am cancelling my account. So lets see if THE WORST CABLE COMPANY CAN COME THRU FOR ONCE, if not thats a wrap!!!!!!

    S.C Burlington,CT 2/14/12 5:26PM
  • Xfinity advertise on TV 2 years with no contract for $ 99.00 for tripple play call 1800-xfinity. Well I call representatiy named Brian (8:26 pm on 2/13/2012) said that there's no such offer in the last 2 years.
    M'I stupid or what. 408-314-7646

    Anonymous 2/13/12 9:34PM
  • Right now I've been on hold for customer service for more than 38 minutes. And that doesn't count getting cut off on the previous call.

    If there were an alternative, I would not be at Comcast. And all the while on hold, they keep telling me they want my Security System business. Yeah! That's gonna happen.

    The worst customer service I know of.

    Anonymous 2/13/12 3:20PM
  • Absolutely the worst customer service. Overseas operators have NO clue about service only to repeat what they see on the screen which makes no sense.
    When asked to speak to a U.S. customer service, they put me on hold, switched to 2 different supervisors who could not get a direct rep in the U.S.

    ELK 2/13/12 2:27PM
  • Not sure how a company can stay in business with such poor service. I recently cancelled and switched over to AT&T U-verse. Cheaper rate, better service (you can actually talk to a human as soon as you call), and more features (DVR, HD included). Looking back I would have actually paid more money for a different ISP just to have better service. I waited on hold for 24 minutes just to cancel my service. I had Time Warner Cable in Ohio, and I though that was poor...Comcast blows it out of the water, it was exponentially worse. If you have a different service provider go with them, get satellite, do whatever you can to avoid Comcast!

    roachai 2/13/12 11:45AM
  • I've been on the phone with the Comcast rep for 6 HOURS ON & OFF AND THEY STILL CAN'T FIX A SIMPLE PROBLEM!!

    i CAN'T BELIEVE HOW THESE GUYS TREAT PEOPLE. i'M SO NAD, THAT i CAN'T TYPE....they just dont, dont care!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Anonymous 2/11/12 12:20AM
  • Comcast just recently added a $7 "equipment fee" charge to my Comcast High Speed Internet service bill. I called Comcast to find out why - my service was contracted in July of 2009 for a 2-year term, and this is the FIRST time I'm seeing this charge.

    Comcast claimed that they auto-renewed my contract at the end of my initial 2-yr period (without my knowledge or consent) and that I cannot get out of this new contract until August. They said if I cancel the service now, I will be owing them for services till August.

    Needless to say, I am looking for another provider and will cancel this service and wait for Comcast to sue me.

    Lenny 2/10/12 6:27PM
  • called to get cable and internet in late November. tech came to install but said cable to house was no good. 2 and a half months later 6 techs 2 cable installers 1 supervisor and still no cable all with a new reason why cant be installed. last one was cant get into the house next door to get to can. does comcast know how to install new cable to a home or only deal with homes that already have cable?

    rarti 2/10/12 1:41PM
  • The worst customer service in the US. Been on the phone several times in the past few days they Hung up on me y time. The girl was from China and the guy was tom India. They were not knowledgeable and the connection was poor. Comcast should only use Americans who are trained to know how to troubleshoot. Comcast U Suck.

    Duck 2/9/12 7:34PM
  • Absolutely worst customer service ever. Transferred from agent to agent. What should have taken five minutes, ended up to be over an hour of "holding" and was disconnected at the end. I have never felt an urge to write a bad comment so bad, ridiculous.

    pissed 2/9/12 3:09PM
  • I find the service of Comcast the worst of any service oriented business I have delt with in my 82 years of life. I am a stock holder, have called the hdqs in Philadelphia for stock holder relations. They will not connect, and will not return calls. I would like to reserve 15 Mins at the annual meeting, to make sure all stockholders are aware of the sorry service our company is giving to the public and their non complancent attitude to change.

    Anonymous 2/9/12 8:04AM
  • Comcast customer service is THE WORST! It takes an incredible amount of time to get to anyone who professes to be a customer service rep and then they just blow you off. "I have no idea why you no longer get that channel". They are not knowledgeable, don't look into issues, don't even try to help, they just want to get you off the line. Time to check out Direct TV. It can't be any worse than Comcast.

    Anonymous 2/8/12 10:02PM
  • It is incredible how this Customer Service treat us the customers.
    They are a bunch of disrespectful people. You can not argue or say anything they don't like because they just hang up on you! If you ask for a Manager of supervisor they just leave you in hold, more than an hour just to get to our nerves and finally we hang up! How humiliating it is that we spend more than $300 dollars in services with comcast and we can not even get answers.....
    This is why big companies end in dissaster.. Lets pray for a good competitor so maybe they start caring for their customer like at the begining when they beg for clients.... what a shame!

    RALPH 2/8/12 6:56PM
  • COMCAST CABLE HAS THE WORST SERVICE THAT YOU COULD HOOK TO YOUR TV SET AND THERE CUSTOMER SERVICE IS EVEN WORSE THAN YOU COULD EVER THINK OF ANY OTHER COMPANY BEING THERE IS ALOT OF MAJOR ROOM FOR IMPROVEMENT IN CUSTOMER SERVICE SKILLS THEY CAN'T EVEN ANSWER YOUR QUESTIONS YOU HAVE WHEN YOU CALL IN I LOOKED AT REVIEWS FROM OTHER CUSTOMERS AND IT LOOKS AS IF COMCAST KEEPS UP THE HIGH STANDARDS OF POOR CUSTOMER SERVICE WE WON'T HAVE TO WORRY ABOUT THEM CAUSE THEY WILL BR BROKE I WAS VERY DISSAPPOINTED WITH CUSTOMER SERVICE SKILLLS NO 24/7 HELP I THINK THAT THE DUMBEST CLOWN IN THE CICUS COULD RUN A PLACE BETTER THAN ANY OF THE TN COMCAST MANAGERS ARE DOING WHAT SUMNER COUNTY NEEDS IS CHARTER COMMUNICATIOS WITH THERE CUXTOMER SKILLS GREAT PRICES AND EXCELLENT SERVICES VERY SAD WITH COMCASR SERVICES

    winjos 2/8/12 2:47AM
  • I have been a Comcast customer for the last 21 years. Up unitl the last year we have had no major problems. We started having issues with the internet droping all the time and I called customer service. They told me it was "my" issue with my wireles remote. I asekd them to respond a tech and three days later he shows up. I will say that, he found and fiexed the problem. It was the COMCAST modem that was bad. He said that, the goofy people in customer service don't know or care what they do, as long as they get there check each week.
    I have changed service to ATT uverse and love it. Picture qualtiy and price as OH SO MUCH BETTER.
    Comcast will never be back in my house.

    LTemp 2/7/12 1:05PM
  • The customer support can't do anything that the robot at start can't except set up the field people to come out. All my experiences with Comcast is I'll have a problem, 3 days later they will come out and my internet will already be fixed and they will say "nothing wrong with it" when there was clearly something wrong with it when I called. The customer support people are just useless.

    comcastsucks123 2/7/12 11:03AM
  • i received a letter from comcast saying that i am eligible for internet - $14.99 a month for TWELVE MONTHS!!! i called them and they keep telling me it is not possible while i have a letter right in front of me. we got disconnected (obviously). i called back and they keep transfering me or disconnecting...
    UNBELIVABLE! it is the worst service i can possible imagine - i can hardly believe there is nothing we can do about the fact that they provide false informations and can getaway with it!!!

    bob 2/6/12 1:26PM
  • Comcast really doesnt measure up. I got rid of Comcast in my Virginia home years ago because of poor service and reception. Even before I can make contact with Comcast, it is always an outage problem, in a pre recorded message. Latest one yesterday during the Super Bowl. The person I spoke with said it was an outage throughout Florida. Why do I feel Comcast never comes across as genuine? Still hasn't been resolved.

    They never return calls, and the help desk (?) is not very good. It is raining now and there is another "outage". What a crock.

    rosrea 2/6/12 11:14AM
  • comCRAP digital TV one piece of junk
    the comcrap INFINITY remote worst crap made
    with 55 tiny buttons you cant even read.
    hit the wrong one a your TV goes blank,
    HOW Do you get the picture back (YOU call COMCRAP & wait 30 min. for instruction whic of the 55 TINY buttons you hace to press to restore pictures.
    this piece of junk was designed by the morons at COMCRAP.

    any $50 TV comes with a better remote,
    CANT even delete channels with this comcrap piece of crap.

    Anonymous 2/5/12 5:41PM
  • TERRIBLE CUSTOMER SERVICE.
    GO WITH ANY OTHER COMPANY, PLEASE.

    If my area didn't require me to have them, I would switch in an instant.

    They are absolutely horrible. I've had people hang up on me and when I try to ask simple questions they repeat something crazy because they don't understand my ENGLISH.

    mk 2/5/12 9:56AM
  • The foregoing article was submitted to the Facts newspaper for publication in the opinions section of the paper: This past wednesday evening I went through my weekly channel surfing event on the Comcast cable network looking for an intelligent and or socially redeeming movie or entertainment event. As usual,I was dissappointed in my quest.
    Not only did I not find the latest campaign garbage,but the worst smutty reality and "talent "shows ever conceived. Readers,you know the ones I mean. G.I. G.O or garbage in garbage out.
    So I resorted to one of my usual choices . The AMC or classic movie channel where you could see such talent as Bogart,Hepburn,Heston, and occasionally a Rodgers and Hammerstein musical classic like Oklahoma as part of the Basic cable package.Much to my surprise,the greed of the corporate giant Comcast has put it out of my reach by blocking the channel and charging an additional fee of $9.00 for access.
    The fee is bad enough,but you are forced to accept a bundle of junk that may or may not be what you want as a subscriber.
    It is a shame that we are not able to use the old TV antenna of yore for reception due to a Federal mandate. Granted,you had a very limited choice of entertainment,but YOU had a choice.And it cost nothing..
    It is like the media does not want the family to have the option of watching something decent and entertaining anymore by forcing them to a limited milieu of junk.
    In years past ,under stricter censorship,the program line-up was determined by"something that was socially redeeming and had moral value" .Anyone remember the old shows of Andy Williams,Bob Hope ,Perry Como,etc? PBS still has programs of this enjoyable content occasionally .I pray they don't come under the scrutiny of some entainment czar created by this government.
    Once again,the victims are the public and corporate greed is at the root of the problem.
    Al Cook , Richwood

    A.L. Cook
    743 Oyster Creek Drive
    Richwood,Texas 77531
    Phone 979 265 3993

    asenior70@comcast.net 2/4/12 3:37PM
  • This is the second call at 1800 XFINITY, the first one I was for 25 minutes, and when someone picked up, she told me to 'hold on' right away, then waited for 10 more minutes and thinking they forgot about me, I hung up. Called again, and now I am 36 minutes with a recording saying "all agents are still asisting other customers, your call will be answered as soon as possible" every 15 seconds or so, and this is driving me nuts. The ad from DirecTV passes my mind when you get "frustrated" and react hitting the table, or something, but I thought this waiting was a thing of the 20th century...
    I don't know what to do, I wish I could sign up with DirecTV, but I live in a condo where dishes are not allowed. Somebody please shoot me.
    41 minutes and counting....

    Juan in Hallandale Beach, FLorid 2/3/12 6:53PM
  • I have been a comcast customer for over six years; this last December I lost my job and could not pay that month, on January 12th they cut my service without so much as a word. I Recently regained employed and called to pay for my month and 12 days of service and find out how much I would need to get it restored.
    Seems they "Don't see where it's disconnected" But it will cost me $500 to get it turned back on, stating I owed for the entire month of January and February, and they were both past due. Which is odd considering my service had been shut off 21 days beforehand, It's Febraury 3rd, and I wanted to know why I was being charged for two full months of service when I hadn't had service. After Argueing for 45 minutes with one rep; I was suddenly without warning redirected to the main menu.
    So I calm down and call back, Representative this time has someone cursing in Spanish behind him, looks at my file and agrees that something is off, but refuses to do anything. I ask to be transferred to someone who could and get hung up on again!
    This is terrible, not only am I going to have to pay for service I didn't have, was shut off early, but when I ask questions about it, I'm ran in circles and hung up on whenever I speak to a supervisor. Poor customer service comcast, you have four more customers out of this. (my relatives are switching to other services as well out of fear they'll be charged for services they did not receive.)

    Hallgaar 2/3/12 6:33PM
  • I have been a comcast customer for over 7 years here in Orange Park Fl. i just moved to another home and brought all of my equipment to the new house and schedule the comcast office out of Melcanney fl to come out and reconnect TV, internet and Phone service back up 1-17-2012. not only was the Serv. tech late coming to my home, but once he got here and located the comcast box he put out all the wiring and pulled down my attic stairway and then stated that he was going up the street to wait on his supervisor to come and help him, he never came back. after 2 hours we called Comcast and the dispatcher ( lady) out of that Mel. fl. office that works the night shift stated she couldn't help us and someone would be out in about 5 working days. I stated to her that all these wires that tech 1141 left out hanging, we didnt know what was (live wiring) or not. She later said she would call us back but never did. we called back approx 30 mins later and she hung up on us and then refuse to take our calls anymore. i later called comcast corp and spoke with a rep that dispatched tech 1182 out that Sunday morning between 10am and 12pm. he arrived and connected TV's up to comcast but had no idea about Phone serv. He stated that he would let his office know that the Phone and Internet workorder is still open and some one would be contacting us. Well 3 days later another tech comes out to connect Phones and internet and after approx 3 hours he hooked up internet serv. and THEN he stated he knew anything about phones and someone else had to come out and connect that. I have called all over the corporeation taking to get a respond to get my service (ALL) connected and NO ONE returns your call especially that Mel. Fl office. I have left messages on the SUPERVISER ( Steve ) cell phone many times and no one still calls back ( Unbeliveable Customer Serv.)It'd now 2-3-2012 and all serv and workorders still open. Also, Tech 1141 took somethings out of my son room off his dresser. I have stated that to all the people that i have talk to in Comcast organization, but no respond. i have a Camera system thur my home and cleanly see the tech taking packs of gum out of my son rm. ( whatever happen to Backgroung checks) maybe thats why Comcast has never called back due to possible LAWSUIT. I guess i will let my lawyer call them , all we wanted was our serv connected. 904-239-8809........

    Deon 2/3/12 4:22PM
  • First off the tech. was 40 minutes late...no discount...i let it go. had to secure the outside cable wires..all over the ground after trying for two days to get them to correct it...i let it go . got my bill with an extra 100 plus dollars on it. called three days in a row trying to correct their mistake it is corrected...kinda. wow i remember this when i had comcast years ago, i had to call them almost every month to correct that. ( got a ghost extra cable box or another number) not the one i gave you . when were you going to let me know. just turned my cable off without notice. oh thats right, i do have my last bill...amount not due for another EIGHT MORE DAYS. comcast i thought you got better. you just got more new gaggets and faster talking. when a company gets high and mighty, it tends to forget who helped put it there. i dont want twenty bucks or another cable box...just decent cable and capable people to keep things right.

    Anonymous 2/2/12 12:49PM
  • I received my monthly bill, which is basic cable and goes up a few dollars every few months with no explanation. That's bad enough but this bill shows a past due balance and says if it is not paid in 2 days, I will be charged an additional fee. Ok, I see where I missed the last check so I write the check for both months and TRY to call to ask that the fee be waived. I am told that the wait will be 17 - 25 minutes but not to worry, I can put in my phone number and someone will call me back within 25 minutes. Yeah, I really believed it. Still naive, I call back to put in another request and am told someone will call me back within 25 minutes. I did get a call back- an automated request to rate their customer NO SERVICE. What a joke. I finally go through today with no resolution to my problem and a worker who could do nothing to waive the fee. It is amazing that we put up with such ridiculous service.

    Sherry 2/2/12 7:10AM
  • OMG seriously? I wait on hold for an hour and the guy does not understnad English or have a clue what I am saying? Really? Comcast YOU SUCK SO BAD!!!

    Anonymous 2/2/12 12:27AM
  • Comcast lies all the time. Every time you talk to a representative, it is a different story. I only have Internet with them. When my 29.99 package expired, I was called by someone identifying himself as being from Comcast (and he knew exactly what I owed and all account info) stating that when I paid the huge new bill of $57.95, it would go back down to 29.99 a month. Got another big bill and when I called, Comcast said that there is no deal like that and that person (who was a contractor for Comcast) "misrepresented" the deal. I was offered $37.99 a month, but wait - for only $2.00 a month more, you can get very limited basic cable and the deal would be for 2 years. (which was also a lie - 1 year only) OK. Said a guy would show up with a box. Waited - guy shows up with box and does a bunch of work outside. I finally asked him if this installation was going to cost since that was never mentioned. Yes - to the tune of somewhere between $50 and $75. (for TV that I really didn't care about) NO WAY! I canceled it and said I wanted only the $37.99 without the TV. I asked and he said there would be no cost for what he had done. Got HUGE bill again. Called and spoke with everyone for a long time - really nice person for a change. She said that everything would be credited and I would get the installation at no charge and it would be $39.99 a month. Never got the box. Dad overpaid the bill by a lot! (115 - he paid 290) Comcast was like kids in a candy store with all that money so they charged me all sorts of new stuff. Never got the proper credit and now they are trying to charge me $65 for Internet and some new $75 fee, but they credited $71 toward that unknown fake fee so I didn't really get any credits!! And keep getting charged $8 late fee while I dispute the charges. ARGH. Called in again and was told that the box for some reason was returned but I could have connected the TV anytime without the box (as if I would know that) so I am still charged for TV. I wanted to cancel the TV (reason I called in the first place) OK - Instead of $39.99 a month for basic TV and 12 MB Internet, you can get 3 MB for the same price! WHAT? That is now the only deal they have - cannot honor the $37.99 or $39.99 with TV that I was just promised last month. Are they psycho robots? They change prices willy nilly and don't give proper credits and now my bill is at least $145 more than it should be and I will NEVER see that money credited properly. They have a monopoly in this town. I am soooo mad! Attorney General should take them to court. I HATE COMCAST!!!

    pjsterling 2/1/12 6:35PM
  • Call #1: I called to cancel my service at the end of a billing cycle that I had just paid and was current on, I still had 18 days left so we set a cancelation date for the end of the cycle. When I got home later that day cable had been disconnected. No biggie. Yet. Call #2: I found out the cable had indeed been canceled earlier than the date we had established so I called customer service back. Comcast owed me credit on my account and I was told I should see the return within 72 hours. That was easy! 72 hours later and no credit but I thought that was just typical of the company and decided not to worry about it for a bit. Six days after call #1 I recieve a new bill of all things. This would have been in addition to what I had already paid for and thus led to call #3. Call #3: Confusion and waiting and waiting and waiting and transfer and waiting. First representative was less than helpful and transfered me to the "Loyalty Department". I was told the disconnection would be applied retro-actively and that changes to my billing should be available to me within 48 hours. I'm not sure what to expect! 3 phone calls, 5 customer service representatives, multiple departments, six+ days of consusion, 1 Extra bill, 1 missing credit all just to stop watching TV! By the way, I have been a customer for 7+ years. I wont be in the future.

    AnotherNegative 2/1/12 6:29PM
  • We ended our service with Comcast due to our moving out of state. I collected all the Comcast equipment (digial boxes, remotes, router) and had them in a pile. The technician collected them and left.
    TEN DAYS LATER, I received a letter saying that "all my equipment had not been returned and therefore my credit balance would not be returned to me." I was instructed to bring the equipment to an office by our previous house. (Of course, now we are living out of state.)
    I called Comcast and was told "this was a routine letter and didn't mean I actually had missing equipment."
    On what planet does this "routine letter" make sense?

    AWDavies 2/1/12 12:45PM
  • Billing problems? You bet. Offerred to try Comcast Premium Channels Free for 90 days and they started charging before the Free Trial Period was over? Really?
    We presently have a $20.00 Loyalty Discount on our Triple Play Preferred package account and want to upgrade to Comcast Premier Package and they are not sure about our $20.00 Loyalty Discount remaining? Why?
    I have been told they have to get back to me???? Really ??? Well folks you be the judge!

    Frustrated 2/1/12 10:36AM
  • Comcast needs to go out of business. They have horrible customer service, supervisors avoid talking to customers regarding their concerns. They over charged me for 1 year and I am continuously calling up to request an adjustment/credit to my account which has not been successful. This company owes me $204.00 for over charging. The supervisor refused to talk to me but relayed a message thru the customer service rep stating that they will only reimburse for only six months. I have never heard of such a thing, as a customer they over charged me and refuse to return the money. OMG I am a single mother and a full time student trying to make it and that money that Comcast refuse to return could have been put towards food or gas money for traveling to school (2hrs). I am so disappointed in this company, I only wish TIme Warner was in the area, up North this wouldn't be tolerated. They would have gladly credited my account due to an error on the company's behalf. We all need to pull together and boycott Comcast and report their poor business dealings.

    BOYCOTT 1/31/12 10:27PM
  • Comcast has the worst service I have ever experienced. There representatives are very rude and will transfer you from person to person to shift the wait off of them for lies by there fellow employees....I spoke with several representatives.. The representatives does not know how to handle customers complaints and dont want to let you speak with a supervisor. It is any customer right to speak with a supervisor when you are not satisfied with the customer service that you received. I spoke with 10 different represetatives in one day. I mean really. I have been lied to and given false information and even hung up on several times. What tye of business is this? Do places of business realize they are only open because customers patronize there place of business. Without the customers you have no business which means no pay check for you!

    Anonymous 1/31/12 3:33PM
  • We've been customers of Comcast for a year, and I've got to say out of all the other cable companies in our city, they are the worst in cost and customer services. We are going back to Directv never to return to Comcast.

    I hope this review will save you the extra money and headache of ever going to Comcast.

    nubnqn 1/31/12 1:51PM
  • does comcast intentional make mistakes on every other bill it sends out in the hope that a customer will give up before his bill is corrected? given the horrible mess of calls centers i had to go through to have my bill corrected, this seems more true now than ever.

    what a poor way of doing business. wish google would hurry up with the free wi-fi everywhere thing and put comcast out of business. the world would be a better place

    Anonymous 1/31/12 12:30PM
  • Comcast Customer Service has the same impenetrable wall that Verizon does, when trying to reach something human on their end by telephone. They spend dozens of millions trying to add new customers, then throw away good established customers because they are too cheap to make customer service reps available unless the customer is willing to invest a half hour or more being dragged around their Que and listening to endless prompts. I had a very simple problem that took about 10 seconds to resolve with the rep (who was great and did her job) but it took 30 minutes of my (valuable to me) time to get to her. I would leave Comcast IMMEDIATELY over this foolishness but, of course, they are a MONOPOLY and therefore don't need to improve. Just get the sales. Comcast should fire the exec in charge of their customer service but that person is probably the one who screens evaluations like this. At the time of this entry, Comcast's customer service rating here on this website is something like 96% negative. You can't survive in any other enterprise (with the exception of Government) with that kind of negative rating. If you have a choice, find a different provider! I use ATT for my phones. They too are a huge company. But I have Never had to wait more than a minute or two to reach a live and competent customer service rep. It can be done if the culture in the company values it's service, and more importantly, values it's customers!

    Bob 1/31/12 9:54AM
  • I've had Comcast since 2010 of June and I had to call them about problems at least 60 times. Comcast is horrible and the only reason we have them is because Comcast is a Monopoly in our area and I'm forced to have them. I've been through 2 internet boxes and three cable boxes and my service is still crappy and my bill is different each month. Comcast Sucks!!!!!

    alerts1 1/30/12 2:15PM
  • I became Comcast customer since Dec 2009 and I can't remeber how many times I had to call them. They didn't do the work to start the service correctly, I couldn't use internet and TV for 3 weeks till the next available appointment, they already sent me a bill before I even could use any of the service and when the electrician came, he told me nothing was done to re-activate service at the first place. Yes, they still sent me the bill for the 1st electrician too. He checked my all computer/ TV settings and nothing was wrong. Yet, I still couldn't use internet- the electrician couldn't fix it because it was more like company issue than my side. I couldn't access to my Comcast. net account even after I created my e-mail address & registered my pass word more than a few times and I knew that was whole issue- Comcast didn't recongnize me as their customer. So I called customer service again. One guy called me the cheapest basterd! So I asked him what he said. He said, "You heard me! You, Stingy Bxxxh!" And he hanged up on me!! The reason he called me "cheap"as that I hooked up all computer system by myself. He believed a girl can't do anything right. When I called back, the next rep asked me to googl Error Code by myself! I told him I couldn't go on internet, because Comcast web didn't allow me to access to my account to activate. He told me to find a computer to find what problem I created. It took me close to 2 months till I finally could use internet at home. During the time, I have call them to remind tham not to charge me internet fees but they did. They kept giving me credits. Was it their trick so that I wouldn't cancel till I got all money back?? So often they issued me credits and appology credits, they didn't applied to my bills. Agin, I had to call back so many times to talk to a decent, normal humanbeing- I happened had one and she transffered me to her boss, a real supervisor finally about 6 months later. I had to report all claims including those stories, other seles reps & one guy with Latin accent called me "Honey", "Sugar"- I told him to stop but he never did. After solving all problems and used all credits with Comcast in 2010, they kept charging me $8.00 delay fees every other month in 2011, I had to pay 2 months fee together (once next bill is issued even your due day for the new bill won't be till a month later), I paid on time but my payment didn't go through well (paid almost midnight and date changed to charge me dalay fee)&called me during vacation to pay their bill. I finally had a chance to call them Jan 2012 to ask why they have charged me delay fees every other month last year and this month again. The rep said I have paid later than my due date + 5 days grace period. I told her my due days have been 22nd every month on my account on Comcast website. She told me my due day has been 16th- if I paid on 22nd, I was a day late and $8.00 would be added. So I explained it's their issue to show wrong, incorrect info on my account, not mine and I needed my money back. She said it was my fault not to receive paper bill in mail, which shows accurate info. She said nothing she could do since it was 100% my fault to pay my bills later than 16th even as a rep who have received a lot of calls regarding the same issues. Because Comcast has been working on it. So I requested to talk to a supervisor. She said her supervisor was on the another line and would call me back. As usual, they never did till this day. I could talk to a person who decided to void the charge finally. They suck so much. I really don't have any patient with Comcast any more. I hate to see their commercial on TV. "We take off our shoes!"- a guy refused to take his Sorel snow boots covered with snow, so my carpet was soaked. I called what kind of electricial they send, they could not tell- "We have contracted electric companies in your area." I asked the rep if she could tell me which company's electricial came into my house. She said she couldn't share the info. I asked her if all those people Comcast hires to send into private houses had background checks. She said no. I requested her if they could tell me who, at least first name, I should expect beforehand. She said no again. So those small local electric companies in Rockies which never do background checks send you an electrician into your houses and you would never know if he/she was clear on police records.

    hn 1/30/12 2:08PM
  • You suck. Good thing my landlord won't allow any dish. You'd be gone in a heartbeat. I just spent 3 hours trying to contact the Rockford office. DVR doesn't work. Can't even find a phone number so I have to take time off work to drive to you. You have some nerve saying you give customer service.

    Anonymous 1/30/12 1:18PM
  • this is the worst cable company I thought dish was bad until today now I know different....i had an appointment from8-10am today I confermed my appointment talked to the tech at 11am and at 12 still no tech so I call to see what the problem was and suprise! He went to the wrong house so now after already waiting a week I have to wait another week for him to come back because there are no techs available! Can someone explain how this is my problem?!!! This retard on the phone says theres nothing he can do about it?!!! What kind of customer service is this???? Ridiculous!!!! Comcast you suck!! O and when I asked to talk to someone over the superviser I was already talking to how conveinent she wasnt available! Go figure!!

    Mrs. williams 1/30/12 11:41AM
  • This is the worst service possible. They even make the New Jersey Motor Vehicle office workers look good. It is the entire organization; customer service, repair, instillation, sales, technical assistance; everyone and everything about Comcast. I think they recruit people with bad attitudes and deep psychological problems. I can honestly say that in 5 years as a customer I have never had a good experience with a single person at Comcast. They all suck and all off them should be fired and the company should be shut down forever because they only cause misery and frustration for their customers. If you can't switch o another provider I suggest you move to the nearest town that can offer you Cablevision or Fios.

    MD Snyds 1/30/12 6:00AM
  • Absolutely lousy...I have a quick question and have been trying for two hours to find a live person.


    You used to do better than this.

    Anonymous 1/29/12 8:23PM
  • How does a company that sucks so much get so big. Every time I call Comcast, I get someone that takes the time to verify my account and then tells me they can't help me, so they transfer me. Then the next person will verify my information and ask what my issue is, then they will tell me that I was transferred to the wrong department and then I get transferred again. It almost like going to Home Depot and asking where something is. I sometimes wonder if in the interview they ask prospective employees if they know how to help people; if the answer is, no I have never helped anyone with anything, they are immediately hired. I guess when you are the only cable company people have the option of going with there really isn't much chance for competition.

    george12 1/29/12 11:42AM
  • I ordered the comcast cable with two HDTV boxes on Jan 27, 2012 with Technician installation. It was scheduled on Jan 28, 2012 between 3 - 5PM. The technician (Emanule) showed up around 5.00PM with very rude attitude since the time he start working. He asked about the cable box which we were not known as we just moved in to this new place. In short he brought one HDTV box and one digital regular box and insited that we ordered the same, but he promised that he can deliver the 2nd box tomorrow (i.e. Jan 29, 2012 between 9:00AM - 11:00AM)but he did not show up as he was more interested in getting our signature on his work done. He wanted to get a prove from us and least bother in our problem. This morning I did call to the COMCAST and come to know that the technician brought the wrong boxes and also called the technician on his number and he changed the story that it was not him but some body else has to bring the box. In short the next week i.e. Feb 4, 2012 is scheduled to resolve this issue....

    Anonymous 1/29/12 10:16AM
  • My phone and internet went off at 8pm and did not return till 9 the next morning.
    30 minutes on cell phone hold but no agent.

    They are terrible!!!!!!!

    Joe 1/29/12 8:10AM
  • TV outage since 1/25/12. Help Desk couldn't help, online guys weren't willing to help ... and then the appointment scheduled for today: 3x re-scheduled. The dispatcher called me every time, just to tell me that the technician couldn't reach me. Every time I told the dispatcher to tell the techie that he shouldn't call my work number, since it's Saturday, but exactly the one the dispatcher was using instead ... I know, reads like a bad joke, but it's the truth. Saturday is almost over and I haven't seen any techie yet. I am thru with this company.

    The worst "service provider" I've been ever come across.

    Comcastpoed 1/28/12 5:39PM
  • As anyone with comcast is aware, when you call customer service there is waiting time before you can speak to anyone between 10 minutes and several melinia. I am on hold trying to have Comcast stop changing me over to electronic billing, which aparently is done on a regular basis ( I guess this saves the sales department the bother of calling to offer the change)
    PS. If Comcast realy wanted to serve their customers they would put their telephone # at the top of the home page, Duh.

    Anonymous 1/28/12 4:04PM
  • After inquiring about Xfinity Internet service and clearly telling them I didn't want it and to cancel the order, I received bills from them for service even though it was never asked for and never connected. After many phone calls to them I've been turned into Collections, even though I never had service with them.

    Bparks1960 1/28/12 1:38PM
  • i am in the middle of having the worse customer service experience i have ever had in my entire life and i am 51 years old i have been with comcast for quite some time and have never had such a awful experience i have been hung up on and lied to since before 5pm yesterday i have been on the phone and/or on the chat line with your company all night long it is now 1104am and i am still on the phone with no help i made a online payment with my credit card before 5am yesterday and my service was still turned off i started calling yesterday evening and no one has helped me yet i have been hung up on numerous times and the person on chat lied and said i left the session when i did not i was in the middle of typing when then closed the session i have been to supervisors who did not help and transferred my call without warning leaving me to wait on the phone for over an hour before anyone answered it is not 1152am and i have just got my issue resolved by Melissa in Ft Myers, Fl while going thru these issues i have looked into service with directtv i am so stressed right now i dont know what i am going to do my tmobile 4g hotspot works well for me and that with directtv will save a ton of money most of my family and friends have gone to directtv and they love it they are getting a lot more and paying a lot less

    msjaijai0101 1/28/12 9:42AM
  • Terrible! Customer service never answers. Called four times this evening and sat on hold for 3.5 total hours. Answered the prompts for no internet connectivity with the recording telling me to visit WWW. Comcast...... I have NO connection to the internet.

    Mr. Buzzard 1/27/12 10:51PM
  • Terrible customer service I was with them for over 15 years, I gave them every chance to make this right. All I wanted them to do was to fix their internet connection after it went down. The customer service reps lie and are no help. After one person from the corporate office convinced me to stay he dropped the ball then lied about it. He never even called me back. But that seems like standard protocol when it comes to comcast. If I were the head oh customer relations I would fire everyone who worked under me and start over.

    baridw1 1/27/12 5:01PM
  • Comcast is horrible!!!! I have been a great customer with all the highest packages for my TV and internet. I have had nothing but TROUBLE! I have called three times to get my bill fixed because they add what they want, when they want. I have called several times for technical support and they come and come and we have problem after problem. Today I have been on the phone from 8am until eleven thirty and still problem not fixed and I have been hung up on, transfered to wrong departments!!! HORRIBLE SEVICE, HORRIBLE CUSTOMER SERVICE. One more problem and Im cancelling!

    Seasun777 1/27/12 12:35PM
  • As Seinfeld might say, Comcast can TAKE the order, they just can't FILL the order. In mid-December 2011 I ordered an upgrade to my cable and internet service and a new telephone land line. Because all Comcast had to do was ship the equipment (no house call) I had high hopes. It is now a month and four extended phone calls later with no equipment. I've cancelled the order and will not be surprised if my existing service is cancelled and the upgrade equipment arrives a day later. This is simply the latest in an uninterrupted 20 year history of dissatisfaction with the company. It's amazing that it just never gets any better.

    Phoenix1950 1/26/12 5:47PM
  • worse service to ever have . also . very high priced / not worth even getting them at your home . i am very sorry i have these people . i am now loking for a better company . to service my home . as soon as i find one comcast will no longer be in my home .

    tommy9154 1/26/12 3:01PM
  • I made an appointment a week ago and took a day off of work. My appointment was scheduled between 11-1 and its now 3:45 and no one has shown up or even called. The people who answer their phones are clueless and helpless. Comcast has no consideration what so ever for other people's time and their customer service sucks! I understand why people switch to satellite or other service providers.

    Anonymous 1/26/12 1:47PM
  • Really unhappy with Comcast - so expensive. When I call to talk about options, I get told "No one in that department is here; you'll have to call back." When I ask for a manager, I get put on hold and told that "No supervisor is available to talk to you - they are all in a meeting." The CS rep doesn't know how long they'll be in a meeting or what they're meeting about and hopefully one of them will call me back. Uhm, that doesn't sound made up at all...

    anaphilina 1/25/12 7:28PM
  • No Historical Comcast Digital Voice call records without a court order. In the past, I have been able to get more than 90 days' call records and now Comcast says it needs a "court order" to make historical records available. This is totally unreasonable. I am certainly willing to pay for costs to satisfy the request. Banks will make historical records available to customers upon request. Why not Comcast ? This makes me wonder if Comcast is protecting themselves by holding your personal or business phone records. At the very least, it is NOT responsive to reasonable customer service requests. What Comcast says is certainly NOT what they do.

    Msmargaret1 1/25/12 12:28PM
  • We had our home number changed a couple months ago, before the new year. Since, the 2012 phone book has come out with our home number listed under a 'consignment shop'... thus, we have people calling our home asking for this store. When I called Comcast to ask if we could have our home number changed, at no charge, they refused. They said they are 'helping me' by telling me that I will be charged no matter what.. even if it's not my fault. And that I could have this resolved by PAYING to have my phone listed as non-published in NEXT YEARS (2013) phone book. Oh, and I forgot to mention the guy burps while on the phone with me! We have never been happy with comcast, but put up with them because they are cheep. Guess you really do get what you pay for... CRAPPY SERVICE. Happy to be cancelling service with them today!

    ANOTHER unhappy customer 1/24/12 12:39PM
  • Add me to the growing list of extremely dissatisfied Comcast customers due to the horrible customer service and opaque billing explanations in their foreign call centers. Case in point, I have had the "pleasure" of speaking at length with Comcast customer service reps in both India and Mexico, each possessing materially inadequate fluency in English over the past two weeks. Each time the problem was incompletely addressed. Outsourcing is intended to save on fixed and variable costs, but is it worth it to Comcast to lose customers due to the insufficient and sometimes rude support their international call centers provide??

    Caspian23 1/24/12 11:11AM
  • Don't try to phone them I have been trying all day. Either you are disconnected prior to talking to a person. Your call will not go thru with the number provided on the bill or you are put on hold forever. They do not care about talking to public because the service sucks!!!!!!!!!!!!!

    boo comcast 1/24/12 9:53AM
  • I have been trying for two days, and for four hours to order new service. No matter what you type on the site, your sent to India to be torutured for an hour as the chat locks up. HORRIBLE.

    bschec7 1/24/12 7:51AM
  • I have been trying for two days, and for four hours to order new service. No matter what you type on the site, your sent to India to be torutured for an hour as the chat locks up. HORRIBLE.

    bschec7 1/24/12 7:51AM
  • Comcast/Xfinity regularly disrupts my home internet service because of their usage "caps", but when asked for written details on their "caps" they can never produce it and are forced to reacquire my home. Since we are a Mac home, we use Airport Extreme (AEBS) and Xfinity regularly 'disables' any signals to any modem -including AEBS - serving more than one device wireless or not. So, out come the ethernet cables, netflix and xbox 360 live and playstation SERVICES are all on hold, and all computers & printers are back on the ethertit for 2 weeks while i fight with Xfinity. When they cannot prove any service abuse of their UNWRITTEN caps, my AEBS is suddenly able to get back online and serve our home wifi once again. It has become an annual annoyance. And their Customer Service & In Home Techs are the most ignorant, rude and incompetent fools following a corporate rulebook of deter, defer, antagonize, delay then capitulate. Where is the FCC?

    hotlantamama 1/24/12 3:02AM
  • I had a simple question about a channel......I was given the run around over and over only to be told it would be 35 minutes to speak to someone. Horrible service....I am switching back to dirEct tv ASAP. Disgusting. Joe costello

    Anonymous 1/23/12 7:24PM
  • After six years as an internet and t.v. provider, Comcast has lost me as a customer. They switched to digital t.v. and I CANNOT get the equipment they sent to work. I returned it to a local office and they switched it out, but after HOURS and days on the phone with over ten people, I am told it will be eight days before a technician can come out to my residence. Well, I THINK NOT! Good bye, Comcast!

    CWRinVA 1/22/12 7:35PM
  • My internet service keeps dropping out intermittently. 1st service call revealed the signal was "too strong." Case was closed.

    Drop outs continued. In one night I had to make 5 calls:

    1st call: told me someone would call me "tomorrow" with the status
    2nd call: agent told me there was "line issue" -- not a outage -- and would be fixed within the hour. 2 hours later service was still out.
    3rd call: agent told me to I needed to hard-reset the modem. When I asked why neither of the first two agents told me this, she hung up on me.
    4th call: I asked to speak with a manager.
    5th call: (manager) admitted some mistakes on their part. Told me someone would call tomorrow with status; no one called. Set up a service visit in 2 days.

    It's clear to me: service agents are instructed to give you the run-around, trying different random fixes that might work but usually don't. This way it appears like they are providing support, when in actuality they are no better at tech support than monkeys beating on a rock with a stick.

    They repeatedly put me on hold for a couple minutes at a time in hopes that I might hang up. This is policy!

    Brian 1/22/12 6:01PM
  • Absolutely the worst, most horrible company and customer service organization in the world. Hours and hours spent on the phone or with "chat help" - hung up on, calls dropped, chats mysteriously ended midstream . . .

    It is astonishing how horrible they are . . .

    Magnum1000 1/22/12 1:31PM
  • Comcast customers are treated as if there are no options for them to go elsewhere.

    I work as a Customer Service manager for a different industry, and at our last meeting, we were asked to give examples of Customer Service experiences we had in the(Portland, Oregon)community recently. One man mentioned his recent resignation from Comcast and the hands went up. Sixteen people of the people attending had Comcast Cable, 7 had awful stories about ComCast but were still customers and an additional 5 (including me) had cancelled their service and moved onto another provider. It is mind boggling how much they truly are hated. Maybe there is so much business that they don't really care, I do not know.
    It has now become a verb in our office, ie; much caution and care needed on a project or account: because you don't want something "Comcasted".
    I personally had ComCast for a year....it was the longest 12 months of my life. After multiple issues with service, phone calls, rude rude RUDE Customer Service people, and problems with my bill, I switched over to another company. DirecTV actually answers the phone when I call, sends people out to fix the problem if one occurs, and does not belittle me when I have a question. And....they charge LESS MONEY FOR MORE SERVICES. I now have a phone/internet, plus specialty channels and am paying less money than I was with ComCast for a few cable channels and some spotty internet coverage. And calls to their Customer Service line were insulting, rude and lengthy.
    I now warn every single person I meet who is thinking about cable TV service in the Portland, Oregon area that ComCast has the absolute WORST customer service and their product is cheapened by the horrible attitudes of their employees.
    I personally would pay twice the price for half the service elsewhere. I will never IN MY LIFE go back to ComCast. Ever. No one should have to fight this hard to pay for services they aren't getting.

    Levi501 1/22/12 12:19PM
  • Anyone reading this considering getting Comcast Service . . . Don't do! I hate Comcast! They are a bait and switch fraud. I do not know how they get away with it. I am on a fixed income. I fell for a Comcast promotional that came in the mail. DO NOT believe Comcast promos. I have been on the phone with Comcast every day for over a month and have not had the many problems resolved. I hate Comcast!

    hatecomcast 1/21/12 3:19PM
  • On Sunday, I did an online upgrade to Basic Digital, and was told some of the channels could be available w/in hours, but would happen w/in 24 hours. Next day, only HBO was added, so I called, spent 1 hour on the phone just to be put on hold multiple times, while they 'sent signals' to the box' that did nothing. Today, spent 1.5 hours on online chat since I am out of minutes on my phone due to Comcast eating them up, only to be insulted by the sassy tech. She asked for the cable box serial # which I provided, and then she insults me by saying I gave her the modem ID, which I clearly did not. They have all the info on their equipment, and yet they act ignorant. After more going around in circles, more insults, more 'sending signals' I had to ask for a tech appt., and now must wait 2 more days. Additionally, they further insulted me by telling me to look up all the channels myself on their website, since I asked the customer svc rep to tell me what channels she was adding. They told me to 'call back' some other time to adjust my bill since 'she is sure that sometime today the signal will work' and 'no adjustment will be needed to my service upgrade.' Huh? You're sending a tech, can't tell me if my box is outdated, insulted me multiple times and the best, she said, "I am asking you to apologize for this service interruption." She meant, "I am extending an apology.." but they are hiring idiots to work there. Why isn't the FCC shutting them down, or someone buying them out? It's as if there are multiple companies rolled into Comcast, and none of them communicate with one another, despite their "Customer Service Guarantee" BS. Run, don't walk, if you can get other service.

    Virginia 1/17/12 11:20AM
  • I have been trying for two (2) days, YES, 2 days to make an appointment with the comcast office in West Palm Beach Fla.Tel no. 561-655-3842 for service, the number given to me for direct connection. Guess what,and received the Main menu for comcast services and had to go thru all the sales pitches and various countries three to be exact and back to square 1. What service and I am still trying to get thru to the office in W. Palm Beach, Florida as I am making these comments. Just Unbelievable?????

    ekurt103 1/17/12 9:10AM
  • Comcast "Customer Service" makes me want to cuss at complete strangers over the phone!!! Had to call 4 times to actually get someone to talk to me. The first twit had me on hold for 25 minutes to verify that the information I gave was accurate. Seriously? The second CSR talked more circles around me than Bill Clinton did during the Monika Lewinsky ordeal. I asked to speak to a supervisor and was put on hold for another 20 min. The third CSR was supposed to connect me with the Loyalty Dept. I sat on hold for another 30 minutes, only to find out that the dept. had already closed for the evening. The 4th CSR finally told me there was nothing she could do and I would have to call back during the Loyalty Dept. hours.

    ktjokt 1/16/12 6:14PM
  • I've had comcast for a total of 5 days. The initial install was incomplete due to the tech not having all of the equipment for the order. We had to pickup from the comcast office. Comcast is still giving me the run-around with coming back to complete the order.The biggest part being comcast is trying to justify charging me an additional installation charge to complete the original job.i'm currently on hold with customerservice arguing with me.I am at the point of telling them to come get their *stuff out of my house.

    jean 1/16/12 12:13PM
  • COMCAST SET UP 3 SERVICE APPOINTMENTS WITH ME THIS WEEK AND NEVER SHOWED FOR ANY OF THEM. I HAVE CALLED THEM 5 TIMES TODAY AND HAVE NOT RECEIVED ANY SATISFACTION NOR HAVE THEY SET UP ANOTHER SERVICE CALL. IN FACT, I HAVE BEEN DISCONNECTED TWICE. MY TIME IS AS VALUABLE AS THEIRS AND NOBODY SEEMS TO CARE. THEIR ATTITUDE IS HORRIBLE. WHEN YOU CALL, THEY SHIFT YOU FROM ONE DEPARTMENT TO ANOTHER AND FROM PERSON TO ANOTHER PERSON.
    DISGRACEFUL BEHAVIOR - NO COMPANY SHOULD TREAT A CUSTOMER IS THIS MANNER.

    ALLANPIX 1/15/12 12:31PM
  • WORST CUSTOMER SERVICE EVER! Unreachable! Why don't they have more people answering the phone!

    didi 1/14/12 2:38PM
  • They kept screwing up my order over and over again. I spent days on the phone to them. I told them not to come and install it if they did not get it right. Then sent someone they claim they don't even know who over to my house to hook me up. He did not get me hooked up right or even finished and he said said he was going out to his truck for a minute, and I waited and waited and he never came back. His truck was gone. I am home without a car with pneumonia and he screwed up my phone and internet. I have been calling and calling for days trying to get help and they keep telling me they can't do nothing. They have lied over and over to me. They promised to send someone over this afternoon to get it fixed. I waited and waited and no one came or called. I called back again and was told there was nothing they could do again. I have asked for names and phone numbers and they all keep telling me they can't give me nothing. They were not planning on sending someone over today they just lied to me and scheduled me for a day they knew I would not be home and did not even tell me. I called today to find out if they were still coming and that is how I found out they scheduled me and didn't tell me. If I need to call an ambulence I don't even know if I can because my phone and internet keep going out. I have asked them to come back over and reset me back up the way I was So I can go back to the company I was with and they can't do that either. This is the worst company I have ever seen in my entire life. I think they need to be shut down. I know I will let everyone I know not to have anything to do with them.

    Mystrye 1/14/12 1:41PM
  • Poor customer service. I've been waiting to talk to a representative for over 25 minutes. They have already lost me as a customer.

    pam 1/12/12 6:02PM
  • Ever since we have to use those little digital boxes our TV's have been constantly tiling. Sure some days it seems alright but others are not. Also we've had to return those boxes for replacement ones because they fail to work at times. Back to the tiling issue. We've had a tech come out and they tested the lines and found nothing wrong yet the tiling continued and we got no credit as Comcast stated would happen if a tech cannot solve the problem. That was a few months ago. We continued to deal with it because we cannot take the time off to keep meeting with techs. Well it was getting worse so we had a tech, Jerry, come out on Saturnday 01/07/2012. He stated that there was a poor signal and that they would call us on 01/10/2012 to tell us the time they would be there on 01/11/2012. Well no call on 01/10/2012. On 01/11 2012 we got a call/message after 7:00pm asking us to call them on 01/12/2012. At least we got a call but they failed to leave a name and number to call back. What is going on with this company anyway. We pay our outrageous invoice on time every time and we can't get anything done. I know Comcast doesn't care about this but my mother-in-law is legally blind and has to stay home but she can't really see the TV. So she tries to listen but with the constant tiling the sentences are broken up and she misses out on everything. Please call us again with a call back number if noone is there. Make sure the person you talk to, if any, is on the account also. And another thing, it would be nice if your tech would wear those shoe coverings they are suppose to wear when coming into our house. The email address is my works. Contact me there.

    Anonymous 1/12/12 9:38AM
  • My mom's service has been interrupted at least once a month for the past 6 months. The remote will not change the channels, she calls the 800 number and waits and waits and waits and finally gets a person reading a "cookbook" with instructions on how to reset the box. Just unplug the box if it happens again, they say. Really, Comcast? Putting a bandaid on the problem so that we will have to pay someone to come out to fix the problem. I did finally get someone to come out tomorrow (no charge--whoopee!) to "see" if they can find the problem. The phone system is absolutely awful and there is no empathy for the thousands of seniors out there who cannot hear well, do not have a cordless phone to allow them to push button on the box and then Comcast doesn't offer a solution to the problem, but a band-aid so eventually we, the consumer, have no choice but to pay for a service call. If it is a technical issue, then do not give me someone in billing (who tries to give solutions)

    platterno7 1/11/12 5:23PM
  • WORST customer service I've ever experience, by anyone, anywhere, period. Unbelievable! Moved into a house with TWO Comcast boxes (underground utilities) in the backyard; neighbors on both sides have Comcast. Called to arrange cable/internet service starting 3 weeks before move date, was told "address is not in our datatbase" and they would have to submit a request to IT to search the database for that street; it would take 7 business days. They couldn't find the street, had to submit ANOTHER IT request to see if service available in my area, another 7 days. (I repeatedly pointed out the neighborhood is 10 years old and many already have Comcast.) Oops, the request never got submitted, they have to start over from step one. Repeat all of the above several times. After 8 weeks, dozens of phone calls (wait time 20 minutes or more, once I hung up after MORE THAN AN HOUR on hold), several talks with managers who promised to "accelerate" the request and call me back within the hour, I NEVER EVEN ONCE got a call back or any type of answer to anything. Needless to say, I had long since acquired TV and internet from alternate providers, but Comcast was so abusive and had me really PO'd. I eventually got in touch with a Comcast VP and ripped him a new one... he said he would "investigate"... not a peep after 7 months...

    Anonymous 1/11/12 3:41PM
  • Worst customer service ever. I had several no shows, and a guy that had his equipment broken to see if I had a signal at my house. Why did they come to my house anyways if their equipment was broken!! And he showed up late. Now they are billing me for a modem. When I already have a modem!!! They would all be fired if I were the president of that company.

    Anonymous 1/10/12 2:22PM
  • Comcast
    Comcast Customer Service Rep lied. Just got a $400 bill for unreturned equipment. Rep told me that the technician could return equipment in an investment property that we owned in North Wildwood NJ and just sold. I was told that when they brought out the new equipment the technician would take my equipment back.I initially wanted them to just transfer the new owners name to the equiment but that would make it too easy for the customers!
    Called and asked for a supervisor and was told I would be holding for a very long time that they were all busy. Said I would hold then the representive said that there was not a supervisor that could speak with me today! Unbelieveable!!!!! All Lies-how do they remain in business????

    uceb12 1/10/12 10:02AM
  • To the person who provided this comment on January 5th: "I HATE Comcast. I have been trying to resolve an issue for 5 months now. I moved and transferred my account and took my equipment with me (like I was instructed to do) and the technician installed the same equipment at my new address. Now, Comcast charged me for unreturned equipment, sent my info to collections, and now they have disconnected my services without any kind of warning. I am on the phone with the 9th representative who does nothing but read from a piece of paper rather than treating me like a real customer. I am told there is nothing I can do to restore my services unless I take time off from work to go into a customer service location (which closes at 5:50 pm weekly and are not open on Saturdays) or I can pay the $410 balance for the equipment that I AM CURRENTLY USING!!! I cannot believe this company is still in business. I also think when they hire people, they look for the rudest, dumbest, most unhelpful people they can find."


    I'm involved a very similar situation and need help. We just moved, same as you, and went through the same exact steps as you did. The only difference is that the Comcast technician came out to our apartment, provided us with new equipment and took the old equipment with him. They are now charging us for the equipment that the technician took, saying that it is still receiving a signal and is lost. Any advice on what to do? I'm going to keep checking this comment section to see if anybody responds, and any help would be great. I'm a college student and to be honest, I don't have the funds to pay their $353 fee for equipment that is sitting the back of one of their employees vans. It is not my fault that their employee did not follow his protocol.

    Anonymous 1/7/12 3:43PM
  • What a scam ?
    they made me pay 4.95 a month for computer virus removal and protection ..once i needed them bcoz my PC was infected i called them for help and i was told that i only get a PC tune up for the money but if i needed virus removal i have to pay 20 a month + 78 one time fee ...screw you comcast

    makieee 1/7/12 11:44AM
  • Awesome website to find what I spend hours looking for on their website...Thanks

    Anonymous 1/6/12 9:20PM
  • Getting hammered for a cancellation fee because I have to move and Comcast doesn't service the area. It's literally 4 houses away from an area they do service. They are unapologetic and not helpful

    herringtech 1/6/12 5:33PM
  • 1. Speed was slower for no reason

    2. The phone help did not know the difference between megabits and megabytes

    3. The survey phone call return to rate your encouter has been "aborted", non existent, or bloched on every "difficult" call I have had.

    4. Internet service slows down and stops for no known reason

    5. They change cable channels at will and remove channels at will

    nonexistent 1/6/12 11:01AM
  • Comcast has the worst service ever,, i have been on the phone with them for a week and still was not able to come up the the information needed to complete my assignment. DO NOT USE THERE SERVICeS, ITS A WASTE OF MONEY, And a headache in the long run.. AT&T's Services are by far surpiror.

    Mbaptis01 1/6/12 7:46AM
  • Impossible to get a hold of on the phone, when you do get a hold of them, it takes 45 minutes of hold time, then told they can't help you, but sorry that you are unhappy.

    kenai 1/5/12 8:38PM
  • Comcast is the worst company i've ever had to deal with including all utilities i've ever hooked up at my home. Here is a summary of the many issues i've dealt with since establishing service in August 2011:

    - they charged verizon approx $50.00 to disconnect my verizon phone service and move to the triple play package.

    - I have spoken to over 40+ reps at numerous "call centers" to get service, hook up service, address issues, clean up "random" billing of items i didn't ask for.

    - They charged me $18.00 to activiate two lines in my house (when the technician said the entire house was still active when he arrived and if i had a digital adapter i could have watched tv.) i was never able to get this reversed on my bill and both customers service reps that said they were going to call back and "assured" me they would call back never did.

    - Cable continually pauses or cuts out during watching.

    - force customers to have a digital box or adapater for each tv and you have to use this little crappy remote. Atlanticbb, my previous cable company before i moved, never required this; if i bought a new tv, i could just hook it up.

    - when you call, you'll get call centers all around the world, which notes/discussions/reports, etc can not be tracked between call centers. so i had to explain my situation to each and every customer service rep (spoke to over 40 as mentioned above.

    - was to received a 150 gift card when signing up. still haven't received. had to call about this and they had no record of it. tried to call back a month later to see where it was, and the phone number was disconnected.

    - customer service reps are all smart asses and completely unhelpful. i didn't meet one that was worth while. they are all frustrating.

    - received a 3rd digital adapter that i couldn't get activiated (surprise huh). i had to speak to 6 reps in billing, tech supporting, general, and acct payable, to no assistance. Finally Pittsburgh office rep activiated me and said all the other 5 reps could have done this for you. tried to get the last adapater free instead of the 1.99 fee, and they won't do for the repeated hassle and issues.

    - said they would provide fee shipping of the 3rd digital adpater, but charged me 3 handling fee which the didn't tell me about. (after a call and a stern demand, they did credit this to my account.)

    - after reaching their customer support call centers, they send you around to customer service rep to customer service rep to customer service rep because none of them "do that".

    frankly, there are many more issues and frustrations of this company. they should be ashamed of their customer support and management. they know they have customers and they are willing to pay these outragous fees/services. i live in an area in which i have comcast or dish (considering switching.)

    i'd do anything to have Atlantic Broadband back...

    cxa250 1/5/12 7:42PM
  • I HATE Comcast. I have been trying to resolve an issue for 5 months now. I moved and transferred my account and took my equipment with me (like I was instructed to do) and the technician installed the same equipment at my new address. Now, Comcast charged me for unreturned equipment, sent my info to collections, and now they have disconnected my services without any kind of warning. I am on the phone with the 9th representative who does nothing but read from a piece of paper rather than treating me like a real customer. I am told there is nothing I can do to restore my services unless I take time off from work to go into a customer service location (which closes at 5:50 pm weekly and are not open on Saturdays) or I can pay the $410 balance for the equipment that I AM CURRENTLY USING!!! I cannot believe this company is still in business. I also think when they hire people, they look for the rudest, dumbest, most unhelpful people they can find.

    Anonymous 1/5/12 2:21PM
  • One hour after the complete Xfinity Gargabe internet phone was installed did not workk anymore, here is were the nightmare starts

    Customer service, techicians pasing from one to another the service is english TERRIBLE no sutlion then I try spanish
    SEVEN representatives 2 Hours Maria Fernanda, Margarito, Rosalia, Wilmer, Alex

    Never solved the problem

    Comcast Nightmare 1/4/12 4:18PM
  • Worse experience with a company in my life.
    Charged my credit card 3 times the correct monthly payment. Will not credit my credit card, only credited my Comcast account. Was on hold first time 28 minutes, then spoke with Lakeisha at x62327, pleaded that she not disconnect me after wasting so much time to solve this problem; SHE DISCONNECTED ME AFTER 32 minutes AND NEVER CALLED ME BACK.
    Called another customer service number, was on phone for 35 minutes, still no credit to my credit card account!
    I cannot believe they are still in business!

    deb8907 1/4/12 12:06PM
  • I called 8 times and no one is picking up the phone... All I heard is the automate voice.... My bills is kept increasing. I called before and I asked the customer service rep. to keep my bill FIX... she promised that my bill won't be more than $100, but I saw it went up in the last two months for more than $150. That's ripped off with service like Russian international... I'm not Russian or any related, why should I buy such stuffs. I would like to disconnect and switched to Verizon. I had been a customer for 6 years!

    Anonymous 1/4/12 10:25AM
  • I cannot express in words how bad my experiences with Comcast have been over the years. I have 3 accounts with Comcast, 2 commercial & 1 residential. I've been a customer for many years. I gave up a long time ago thinking that their service would get any better. But every time I thought it couldn't get any worse they have. Basically, the management provides scripts to employees that are designed to cheat and steal valuable time from there customers in there effort to frustrate and avoid resolving any problems. After confirming that my contracts had been fulfilled I cancelled services. Now Comcast is attempting to charge me a fee. Not surprising. The people running this operation are determined to create a hostile customer service environment.

    joe 1/3/12 7:22PM
  • I am a comcast customer who for 2 months has been trying without any success to get my TV picture fixed. A tech came out 2 months ago and told me I have a weak signal and the cable box outside must be moved from one side of the street to our side. Nothing has happened for 2 months. As of today I have called 6-8 times and have never spoken to a representative in the USA. All the reps are from Asia and all have no idea of what has gone on before the current call. If it wasn't happening to me it would be something for a comedy TV series. Comcast is so bad that I will be switching to Direct TV and I recommend to anyone reading this to do the same.l

    Rich P 1/2/12 6:58PM
  • There is water in the neighborhood lines. I have been told by the last 2 techs that my house is fine (had a new line run to street)but its just like having a dish. cable goes out everytime it rains or windy. They always want to start w send a signal 2 my box... its fine ma'm
    send tech out again... tech says your house is fine ma'm. Tech says he put in for line repair for neighborhood. but it never gets done. then I call again and it starts all over let me send signal...here we go again.. go round & round trying to pin the problem on me or my equiptment. They are just to cheep to replace lines in our neighborhood. I am looking into AT&T service. dealing with comcast is like being in the movie "ground hog day"

    Cosmodeco 1/2/12 9:29AM
  • Last month, my service was interrupted without notice, even though I had Autopay and it wasn't due to be debited until three days later. I called Comcrap, told it was a "system error", but I needed to go ahead and pay if I wanted service restored before Tuesday. I did, and was told the autopay would be canceled. That was Lie #1. Okay, I now have a credit balance of one month's service. On December 25th, guess what happened YET AGAIN? Yep, repeat of prior month, with same response. I now have a $297.74cr balance, yet get a phone call stating that I need to pay "your credit balance of $297.74". I asked the moron on the other end if she knew what "credit balance" meant, and she didn't.

    I still have internet,but after this call, ordered a great package from Dish Network and canceled cable when it was installed the NEXT DAY.

    maxicat1960 1/1/12 12:46PM
  • Well, First off, i am not pleased with the service we were provided, hence the reason i am posting this. In the beginning it was fine, but as soon as we had to go get a Comcast router to replace the no longer working one we had bought, things started to go way downhill. Internet got slower and my online gaming connection got choppier. I was lagging constantly and it led back to my internet connection. I call Comcast but i end up waiting for like a half hour to get temporary resets and a so called "resolved issue" I would fix it myself but Comcast does not provide online options to fix your connectivity issues as far as i can see. the only options i was given was to unplug the router wait and plug it in again to reset. This fix is Temporary! I am planning to leave Comcast and go back to our old provider because i have realized they were better than what i am experiencing now. Though the people that we talk to are nice they can not resolve problems permanently. I do not recommend Comcast for internet service.

    Anonymous 12/31/11 1:56PM
  • This will never be published. I just called to cancel my service as I just cannot justify the price any longer. I had to wait on the phone for 20 minutes and listen to a recording which was telling me how the "other" pay for cable services can't compare. REALLY? The person who I spoke to was bored to death and it took forever for her to answer each question. If this is the best service I'm appalled. We are paying a fortune each month to watch tv? We get 800 channels and watch maybe 8 regularly.

    My husband and I have been experimenting with streaming from the internet to the tv and are having great results...and they are free. We are over 50 and learning how to use the net for many new and better channels. If we keep paying they will keep charging us more and more and the other cable companies will follow suit.

    I'm tired of the total lack of customer service or respect or even gratitude for our patronage. It was not that long ago when the cost of my cable bill could have been the cost of a car payment. Don't become to complacent with the price of things. This is your hard earned money you are sending them for the ability to regularly watch only a few channels. Stand up and make a statement. AS the other person said before me, What could you do with the $ you are sending to Comcast every month?

    ccurlgirl 12/30/11 1:55PM
  • So unlike some customers I was not force to get comcast but chose to because it was them or satilite and i didn't want to deal with issues depending on the weather, however it dosen't sound so bad now that i have been waiting over five hours on the guy to come hook it up. I've called at least notice i wrote at least ten yes 10 times. They keep telling me wait 30 minutes. They have offered me everything under the sun like the "cusotmer guarantee" for 20 bucks. I think that's the biggest joke, because you still end up paying for instalation. So many of the reps promised a call back... I'm still waiting on the call back. The sups. are not helpful at all they just say the same thing. I think one was reading the notes because it was after 2 and she put me on hold saying she was contacting dispatch after about ten minutes she came back and said he should arrive no later than 2 to 215 I asked her was she central time like me she said yes. "well ma'am it's 245 I called you at 230. She then got a real bad attitude. Wow am not asking them to go above and beyond just please do your job. I guess working for them may not be that bad who wouldn't love to just sit there and collect a free check.

    Julz 12/29/11 3:00PM
  • I was forced into getting Comcast at my apartment because that is who they had a contract with. The first technician showed up two hours late, cursing the entire time and left trash in my apartment. As soon as he left, the cable stopped working. I had to call 4 more times and get 3 more technicians out to fix the issue. I was promised a credit for my issues, but was told this morning that no credit has been notated on my account. I'm completely fed up with Comcast and would never recommend them to anyone.

    Dissatisfied in NJ 12/29/11 12:13PM
  • My husband signed us up for Comcast internet and cable services today, using deals available through the Comcast.com website. However, when we called to schedule our services we were told that we would have to wait 45 days to connect our internet service. Not understanding, we asked to speak to a supervisor. The supervisor could not help us, but refused to move us forward to the next level by helping us find someone who could solve our problem. He wouldn't even give us his last name. Or that of his supervisor. While on the phone, my husband looked up the corporate office phone number and gave it to Irving No-last-name. We'll be calling tomorrow to see if Comcast is willing to provide a service to us.

    My husband had asked for the direct phone number because it took him 30 minutes to navigate the automated phone tree.

    Anonymous 12/26/11 4:56PM
  • Trying to speak with Comcast Customer Service is like asking someone to hammer a nail into your head. Shame on me for trying to order internet service. They can't find my address in their billing system, I was told I would have to wait 5-7 business days to even schedule installation. No thank you. Then when I call back to cancel my order I am told to speak with billing, whom in turn tells me to speak with cancellations department. Both departments of which have no order on file. I then again, call the installation department who finds my order with no problem. This just reminded me of why I canceled Comcast services years ago and why I will NEVER go back!!!!

    SLC1545 12/26/11 12:23PM
  • I just called Comcast to hear 6 times, "I'm sorry for your inconvenience but . . ." Really? I had to call 4 times to speak with someone. The first 3 times I called I was disconnected after I pressed 2 to decline the survey. The 4th call I had to wait 15 minutes to speak with someone. On this call (my internet signal is too weak - we loose internet when 2 computers sign on) I was told I have to wait 3 days to get a tech out here to boost the signal. I also have to be home when the tech comes so I have to wait from 10 a.m. to 1 p.m. for this person to come. They did say they will 'reimburse' me for my loss of service. Does that include my time?! I then asked to speak with a supervisor, who began her conversation by saying "I apologize for the inconvenience". She said that is the next available appt - they are behind. Well if their service is that bad that they have minimum of 3 days service call, they should consider hiring more people or paying overtime to those currently working. I am a Customer Service Manager for a manufacturing company and I have to say, 'if Comcast Customer Service people worked for me I would fire them!'

    Anonymous 12/26/11 10:28AM
  • Patience is not something I have for comcast right now. I moved to my apartment 2 years ago. I already had comcast service ,so I just wanted it transferred. Well, there was one representative that told me it wouldn't be a problem. After almost a month of problems with that, another rep told me that comcast did not do transfer. I would have to start new service. She was polite and explained a lot ,so I accepted it. She also waved my installation fees, set up a date to start new service, and even gave me a deal on my box services. This is when the problems began. My first tech that came out didn't know squat about the service. At first he told us that the outlet was no good. He said it would be impossible to get cable at our apt. Then he tested it to find out there was a signal. All he had to do was repair the outlet. He then plugged in the equipment. The box wouldn't pick up a signal. He said it may not function without the modem ,so he left that as is to go set up the internet. It took him close to 2 hours to do that. Low and behold!!! The modem had no signal either. He did a little typing on my computer then changing things on my tv. He was back and forth from outside, my room, and living room until he gave up. He was late for his next appt ,so he went on about saying he'd have to schedule another tech to come out. Another tech turned into 7 and still no service!!!! I called customer service at least 20 times in the middle of all this. I got tired of making appointments ,so I called to just cancel the service. I was going to get another ,but the rep asked me to try one more thing. She said she wanted to try sending out a contractor by the name of Scott. I took a deep breath and accepted yet again. Scott came out 2 days later. He put in a few codes, did a few things outside. set up the box, and it worked like a charm. By this time I had my first bill that had 8 installation fees on it (one for each rep and one contractor), a fee for a wall fish (which couldn't be possible due to the lack of an attic or basement), and a crap load of equipment fees. I called customer service. This was a big mistake. I had to go through hell and high water to have all that removed. All of the reps understood and agreed that all of it should be credited and even wondered how it got on there to begin with! After 2 supervisors, they finally credited my account.

    Finally, I had some service. One month later my box decided it wanted to shut off on it's own. I called customer service. They sent refresh signals, trouble shooting, and whatever else before informing me that they can't read the box. They told me that I could either pay $20 to have a tech come get it ,or I could take it in myself. I took it in to have exchange it. Two weeks later I had to repeat this again. Five boxes later I finally lucked upon a good box.
    Recently, I got a call from Comcast to say that I had a balance that needed to be paid before it's disconnected. I ran out, made the payment, and my box is yet disconnected. I don't know why I picked up the phone to call customer service. They weren't helpful. I asked to speak to a supervisor. He was even worse. It all ended with me informing them that this will be reported to the BBB. I am at my witts end with comcast. It has been nothing but trouble in this area. I am sick of it. Customer service is non existent with them. SOme of the reps are great. I have met some of the best Techs as well ,but calling the call center is useless. I get so many different answers and explanations about the service and billing that it's not funny. I've had one rep tell me that some weren't trained appropriately. This service is not cheap. It would be nice to actually get my money's worth!!! I don't expect perfection. I know there will be problems with technology. I also know that COMCAST WOULD NOT EXIST WITHOUT IT'S CUSTOMERS!!!! My rating for comcast right now is .....THIS SERVICE SUCKS. I WOULD NOT RECOMMEND IT TO MY WORST ENEMY AT THIS POINT!

    Anonymous 12/24/11 8:50PM
  • We have had so many problems with Comcast service, not sure where to start. Suffice it to say I am sorry we bundled the phone, TV, and computer. I'm not even sure if we can get out of this contract. The phone is somehow connected to the computer, and we are randomly "kicked off" the connection to Comcast. This leaves us without the phone and computer for anywhere from 30 seconds or 4 hours. It is frustrating. We called about this problem, and the technician told us it is the fault of Quest's old telephone wiring systems. WHAT?? I thought we had cable for the very purpose-to NOT have to use Quest. Most of the technicians have been polite, even if they do not always know what they are doing. We could call customer service again, but there is no guarantee we will get a tech who knows Ape s**t from Applesauce.
    Comcast sent us another unit to put in another room for a second TV. It never worked. We were supposed to set it up ourselves-but never could get it to work. The tech they sent out to set it up didn't know what he was doing, and left it the way it was, telling us he had fixed it. I am afraid to call customer service now, as we may be billed for something they were supposed to fix themselves, and also that we may get a tech who will just fiddle around and not resolve the problem.
    The other customers who complained are right-what happened to the Government enforcing the anti-trust laws?? Why is it this huge Comcast corporation can come in and take over, not allowing any smaller companies to offer a second, possibly better choice for the customers in our area??

    fellow unhappy customer 12/22/11 7:25PM
  • Not really sure quite where to start as complaints are quite numerous. I can start with being less than .25 mile over the county line and my "local" comcast office is at least a 40 minute drive with hours that coincide with mine! Ordered a new box for a seldom used room. Once that box was installed (after paying $9.99 to have it shipped) a box in another room stopped working. I love doing online chats but maye that is my first mistake. After an exasperating chat with an agent on the faulty box I decided perhaps the box just needed to be replaced and of course I was advised to pick one up at my "local" service center. Come on Comcast! How customer unfriendly can you get! We are talking a
    basic DTA box nothing fancy! I already cancelled my DVR because I could not get to the local office, did not want to pay shipping charges and decided to do away with the service. I might add that I never wanted the DVR in the first place but the technician that showed up at my house for the install had nothing else! HA! Bait and switch? So now I have a faulty box. I ask if I could pick up a new box at the center than is less than 5 minutes from my office and less than 7 minutes from my home. They agree that a box can be transported to that location. 4 days later I go to pick up the box and it is not there. 4 online chats later, 2 promises that a new order is pending and I should have my new box within 3-5 business days I am still waiting. The latest online chat almost got me a new digital box at the rate of $9.95 a month plus $9.99 to ship! Oh did I mention that I am a service rep for a global corporation, sales support only for the US. If I ever treated my customers the way I was treated I had better find another field of work. When I initiated the chat I gave my name, phone number(s), account number, last 4 digits of my SSN and address. Then I stated the problem. The first question I was asked is can I have your phone number followed by a request for the address. Comcast worst customer service EVER! Spent more than 1/2 hour on each chat and the majority of the time was the rep asking how I was doing. How do you think I am doing when I have been waiting more than a month for a new, replacement DTA for which I am paying by the month!

    reds9 12/21/11 10:26AM
  • Comcast has $176.81 of my money and I haven't been able to get it back despite calling them many times. I moved from FL to CA and sent the payment for my new CA service to the FL account by mistake. I called them as soon as I realized the mistake. Without going into all the details, the bottom line is that this happened on Oct. 20, it is now Dec. 20, I have spoken to three different customer service people, have been told that a check is going to be sent, and nothing has happened. Yesterday I spoke with a supervisor who told me the same thing. How can I get my money? Small claims court?

    i hate comcast 12/20/11 8:23PM
  • The customer service guarantee is a total marketing scam. If you attempt to use it, they will find an excuse why in your specific case it is not applicable - the agent said she "apologize for the inconvenience, but we can't always fix the issue immediately" and she offered me "a movie"!!!!!!

    Serene1 12/20/11 6:00PM
  • COMCAST is the worst:
    the cable service stinks,
    thwe CISCO infinity Ring 100 digital box is the worst piece of junk.
    lousy remote, sound is lousy
    NO ADD / DELETE channel feature
    changing channels is delayed/ slow
    the whole pleasure of watching TV is gone with the piece of junk unit.
    I am stuck with them because my condo bought
    COMCAST,
    & now i hate to turn on TV & have to use this piece of junk COMCAST made.

    Anonymous 12/20/11 10:23AM
  • Awful service!!! Even though I provided all of the information on the telephone call regarding the necessary service (a problem with a cable box), the service guy went to a television without a cable box and left it a mess. I called again the next day and was told a supervisor would call me the next day. No call. I scheduled service again today - they didn't come (even though yesterday they confirmed the appointment personally with me). When I called today, they initially couldn't find the appointment. I hit #1 when asked if I would like to provide comments on the service. When they called and I responded to the call by hitting #1, I received a recording that they couldn't accept my call at this time. This is what happens when companies get too big and the government doesn't enforce antitrust laws.

    Phil 12/19/11 5:22PM
  • Somebody please help me! The more i cut my service down the higher my bill goes every month. Comcast is now yanking my bill up 40 plus dollars but can not explain why it's so high I do not know what to do at this point i guess i will just have to cut all my services off, i do not have money to just give out.

    karmasun 12/19/11 1:53PM
  • My mail stopped downloading on one account and all they could do was send stupid form letters that didn't even begin to address the problem. After reading all these complaints I'm cancelling my service and going with dish. They're just plain incompetent.

    Disgusted with Comcast 12/19/11 12:54AM
  • Hours on phone for nothing. Got told different
    things by different people. They cut off my phone service.

    pjbrealtor 12/17/11 12:37AM
  • It is categorically appalling that a company like Comcast keeps its sales office open on a Friday night but not its customer service office.
    I am paying for a costly monthly, 24-hour service yet receiving only limited customer support in the event of a technical breakdown. So when it breaks down, I am paying while you are sleeping.

    I've been a Comcast customer for more than a decade, and concluding that this practice os the absolute arrogance.

    william berenson

    bill@williamberenson.com 12/16/11 8:33PM
  • I lived in many states using many services from companies like Brighthouse and Charter and had always excellent customer service with them.
    But with Comcast would be my worst nightmare and support.
    I moved in December 2010 from Florida to Tennessee into an apartment complex. The management gave me a letter with a phone number and name on it. He would be the representative from Comcast for this area, they said.
    So I called him and he gave me a package price for internet, base TV and home phone of $67 per month included taxes and fees. What he didn’t say was that this was a so called promotion, good for 12 month and what the price will be after that. So after 12 month I received a bill for $119 for the package. I was surprised and thought it would be just a mistake.
    So I called the hotline and a guy told me finally it was just a promotion to get customers.
    Shocked about that I told him I want to cancel the package and I don’t want to be a lied to Comcast customer anymore.
    So he connected me, what I understood, to the solution department.
    A woman picked up and asked me for my permission to ask me a few questions first.
    I have to say that they state a few times that the conversation would be recorded.
    So she asked me the reason for canceling. I told her about the almost 100% increase which I wasn’t satisfy with. She asked me if I would consider not to cancel if she would be able to give me a better price. I said yes. So after about 15 minutes of chit chatting with her she told me that she could bring me down to $61 plus taxes and fees and that this would be good for another 12 month again because it is a promotion again. And I have to call in 12 month again and ask if they have a promotion again. Ridiculous!
    Mention that this price was only for home phone and internet, since I do not have a TV for over a decade now.
    She also said that the new price would be shown in two to three days on my online account.
    After about three weeks I checked my Comcast online billing account and to my surprise nothing was changed. Still the $119 showed up.
    So I called the hotline again. Talked to a guy again. He said he can see when I called the last time, but cannot see any changes or notes in the system or even the recordings on my last call. Really mad about this customer handling and parody I told him to cancel everything immediately. He connected me again to the solution department!
    A guy talked to me asking me the same question about my permission to ask questions about my reason why I would like to cancel and if he would give me a good price if I would change my mind.
    He made me then an offer of $159 per month!!!! Remember, luring with $67, trying to keep you as a stupid customer with not changing price of $61, trying to get still the $119 and finally to punish customer for calling to much with an excessively price of $159.
    He told me then that his supervisor is calling me the next day to discuss this and to find a solution.
    Never received a phone call!

    What company does this?? How can they still have customers??
    They lure people with low prices, not telling that it is good only for 12 month, then they increase it almost %100 and when you talk to them they raise it even up another 25%.
    My recommendation is: Get another provider, because any other company is better than them.
    For me I got three very good friends who are attorneys and I already told one of them about that.
    He is taking care of this now. Let’s see what they have to say about that and I also submitted this to the Better Business Bureau and filed a complaint with the FCC Consumer Complaint.

    MAD King 12/16/11 5:47PM
  • Comcast Stole my Sept Payment and is not billing me for services not received. I tried to i8 time to speak with them. They refuse to research the payment although my bank shows they got it.

    garydisatisfied 12/16/11 9:46AM
  • I am moving my office to new location. Was using AT&T services but made a mistake by calling Comcast on a Wednesday inquiring their service availability at my new office location. was told that they had numerous clients in that building and service could be installed within 48 hours. Signed up with them via internet Wednesday night for $116.85 monthly rate and nightmare starts. Had not heard of anything so had to call the following Monday and was told that site survey just completed. On Wednesday the agent called and asked what suite number I requested service in. They messed up by thinking I was requesting service in old address. Had to re-sign the contract and they tried to raised price on me. After complaint they offerred one month free service but even so I am still paying $5 more than what the first contract says. E-miled them today about status and response is a standard "will check that out for you". It's been 8 calender days but I am still working in a new office without phone, fax, or internet. Keep waiting.

    David 12/15/11 10:32PM
  • THANKS TO ONE OF YOUR EMPLOYEES I KEPT MY SERVICE.IVE HAD INTERNET SERVICE 11/27/11.AS OF 12/15/11 JUST GOT SET UP WIRELESS BECAUSE OF CHRIS STEWART IN COMCAST PAYING HIS BILL TOOK THE TIME TO GO TO MY HOME ANY MAKE SURE I WAS SETUP AND HAPPY. YES I HAD EVERYTHING COMCAST HAD SENT ON THE COUNTER READY TO GIVE ALL BACK AND CUT SERVICE. THANKS AGAIN CHRIS. TO WHOM EVER @ COMCAST YOU HAVE A GREAT FATHER OF THREE CHILDREN THAT HE KEEPS BY HIM SELF,BUT STILL HAD TIME TO HELP YOUR CUSTOMER.
    I HAD WRONG EQUIPMENT SENT FIRST OF ALL.SECOND I PAID MY BILL AND SURE I WAS NOT TOLD ABOUT CHARGES ON ROUTER. WHY? NEVER TOLD IF THIS RATE WAS 3 OR 4 MONTHS THEN GO UP OR NOT?

    Anonymous 12/15/11 5:07PM
  • It's easier to steal cable and internet than to get this people to come out to your house and install it. I tried 5 different times to get services 2 times the order got lost the other times I kept getting a hard time to get a tech in within a month.

    comcasthater 12/15/11 2:55PM
  • MY EMAIL TO: we_can_help@cable.comcast.com


    Dear Exec Complaints Department,

    Please see customer service history below and waive the erroneous charge to my account for $117.86. My concern - Customer service process took 1 hour: 50 minutes and at no point did the representative I was transferred to have any idea who I was or why I was calling. Each ignored my request to speak with a manager, and once I did reach a manager, she did nothing to resolve the issue. In the end, I was left feeling like I had been called a liar and helpless to overcome the poor notation and client service that had managed my account and experience with ComCast.

    September 29, 2011 - called in to cancel ComCast Service AND paid final service fee (through to October 31) - confirmed all with representative on phone
    October 29-31 - Returned all ComCast hardware to location and moved to new residence.
    November 2011 - Received bill for $117.86 (November service) - called to resolve as I had paid through end of service Oct 31. - representative confirmed and noted to ignore bill as a "mistake"
    December 2011 - Received bill for $117.86 along with collections notice from CPA,L.P. - called comcast to resolve with the following results:

    Melissa (Rep) - does not see any notes regarding my previous issue other than "under review" I requested to be transferred to "a manager with the authority to help me." > transferred to:
    Austin (Rep) - Does not know my name, account number, or why I am calling so I go thru this again. I request again to be transferred to a manager and that he pass along ALL of my info. transferred to:
    Karla (Rep) - SAME AS ABOVE > transferred to:
    Kimberly (Rep) - SAME AS ABOVE (she was in VA and couldn't even begin to help me here in GA.) > Transferred to:
    Yvette (Rep) - SAME AS ABOVE but did confirm that I had called to cancel service on 9/29/2011 but showed no records of conversation or process of payment. > transferred to:
    Debbie (finally a manager) - said there was nothing she could do and that her department had no access to help. > passed along # to CPA, L.P. (800)255-6775
    I called - spoke with Bianca - Bianca sending issue back for "review."


    Please resolve this issue immediately, notate my cancelled account, and remove me from this collections list.

    disappointed 12/15/11 9:02AM
  • On hold again... This time for 53 minutes! Comcast could very well be the worst company ever.

    FedUp 12/14/11 7:00PM
  • Comcast has the worst customer service that I have ever had. Signed up for Triple Play Bundle and was told installation would be free. Received 1st bill and had a $200.00 installation charge. Called and was told no record in notes that installation was to be free. Said there was nothing they could do.
    Told them to cancel service and would return equipment. Would not recommend Comcast to anyone. Went with AT&T U-Verse and couldn't be happier.

    fishersin 12/12/11 7:57PM

  • Problem 1
    After reviewing Comcast and Dish Network we decided on Comcast for both TV and high speed internet. We were told that the tech would be bringing a new modem. Tech said they don't do modems anymore and we would have to buy a new high speed one.

    Problem 2
    All cables and boxes installed for the TV's and internet. Two secondary TV's worked before the tech left, but the main box with the DVR box supposedly would take 1 1/2 hours to download. It didn't, doesn't work and customer service is of absoulutely no help. Wife told them to come and get all their stuff out of the house and give full credit. From supervisors to the normal clones, no one cares.
    We need more competition for TV service. Most of these outfits stink.
    Even though I'm checking the agree to your terms and policies below--------I do not since I can't find anywhere to actually read them.

    Anonymous 12/12/11 4:12PM
  • COMCAST U ARE A HORRIBLE COMPANY TO DEAL WITH !!!!!!!!!!!!!!! WAITING ON THE LINE FOR A LONG TIME AND UR PEOPLE THAT WAIT ON THE CUSTOMERS ARE RUDE!!!!!!!!!!!!!!!! I WANT A BOYCOTT OF COMCAST LIKE THEY DO ON WALL STREET LET THE PEOPLE GET IT GOING!!!!!!!!!!!!

    redwingleo@hotmail.com 12/10/11 11:38PM
  • Comcast is the worst company I have ever dealt with. They are the only option in our area for Internet service so they can get away with anything they want. Signed up for $29.99 a month for 6 months. Was called by someone saying they were from Comcast - had all my info correct and said I could continue with the $29.99 if I just said I couldn't afford it and wanted to cancel. I said okay - and then I get a bill for $57.95. Tried to get that resolved - they made me pay it and said the "contractor" was mistaken (LIED!) about the $29.99 rate but I could get Internet and basic cable for only $39.99 a month. Agreed and technician came to install cable service. While he is doing this, it occurred to me that the crooks at Comcast would probably stiff me so I asked if there was an installation fee. Of course there was - $30! Nothing had been mentioned about this. I told him that no - I wasn't willing to pay $30 more for TV service that I would rearely use - $2 a month I would pay, but not an extra $30. I told him I just wanted the $37.99 I was quoted for Internet only. Well - I just got a bill for $57.99 again. Comcast says I have to pay that because I cancelled the $39.99 special. ARGH! I am so tired of getting people who all say something different. The "specials" that contractors (who say they are from Cmocast) sell you on, the "real" Comcast employees say is wrong and they WILL NOT honor them. Most crooked company ever!! I will do without Internet rather than deal with them anymore. My heart can't take it!!

    pjsterling 12/10/11 3:46PM
  • Customer service with comcast wasn't that great to start with, but in the past six months it has gone down the drain. Agents have been rude to me, and they now no longer give out their employee ID's so you can't even hold them accountable. I get a $20 credit every few months because of how rude these agents are, that's the only upside, but I am still moving to at&t. The users here may be interested to know also just how HORRIBLE Comcast's better business score is...

    windupduck 12/8/11 7:21AM
  • I can't stand using Comcast but I can't have a satellite dish so I'm stuck. If you're a new customer they are very helpful and friendly; but try to get a problem fixed (if you can get a human being on the phone) and it takes forever. My biggest complaint is that every singe person I speak to at Comcast has a different answer to the same question! I don't care what mission statements they post in their stores - the customers are reading them but the employees are not. If I didn't know Comcast was a private sector business I would swear that the employees worked for the government!

    Anonymous 12/8/11 7:05AM
  • Comments is the worst company I have ever dealt with. Their customer service is so one sides as far as wasting your time, calling over and over and over to confirm confirm confirm appointments, then they no show and call at 8 am on weekend so you can do a survey on their terrible service. If you can STAY AWAY FROM DOING BUSINESS WITH COMCAST!

    COMCASTSUCKSBAD 12/7/11 3:52PM
  • HA! That about sums up Comcast as a company. They are a freaking JOKE! They have no clue how to treat their customers. Half the time they don't even pick their phones up. I have sat on hold for 27 minutes, 45 minutes, and even 62 minutes at a time to speak to a live rep. When they do answer they SUCK! They could care less about your needs. They could care less about what they are doing wrong and hopw to fix it. They are absolutely horrible. I have never in my life dealt with such a awful company when it comes to their customers. They will NEVER get any of my money EVER again. Oh and not to mention, on 3 different occasions I have had their pathetic employees straight up LIE to me just to get off of the phone. WTF is that?!?! It really says alot about the supervisors who run this type of company. I could not imagine an employee that works under my supervision ever treating any of my loyal paying customers the way that these people do on a daily basis. It is sad. I have high hopes for the day when Comcast goes out of business b/c if any company in America deserves it, it is definitely Comcast. Bet ya bottom dolla that I'll be dancing in the street while they clean out their desks!

    Britany6662 12/7/11 2:31PM
  • Their business class service is a joke, constant internet outages without any explanation as to why, and once I realized I didn't really use my phone service, and wanted to cancel it but remain an internet subscriber, they told me I'm cancelling early and would have to pay a 700$ cancellation fee... intentionally misleading phone conversations before signing up never indicated this. Shame on you comcast!

    Pompeiisneaks 12/6/11 2:18PM
  • Comcast digital telecasting is horrid!! Frequent glitches / interruptions in broadcast. Did NOT have issues prior to this conversion.
    HATE THIS SERVICE

    Anonymous 12/4/11 2:59PM
  • cable into the house was cut leaving us with no internet or cable TV for over 3 1/2 days. We tried for 3 days to reschedule and have the appointment moved up with no results.
    3 1/2 days seems unacceptable.
    The telephone contact staff was very poor while the technician that arrived at our home was excellent.

    rmikec 12/4/11 12:37PM
  • Surprised to find so many similar frustrating experience with Comcast service. My cable TV reception was completely gone with ref. code. S0a00. Comcast set up appointments for technicians to come and fix the problem, but nobody called or showed up for the repair. The most irritating thing was they blamed nobody at home or unable to confirm the service as the excuse for not coming. Two appointments fell through. It is a waste of time sending complaints online because you get the standard unpersonalized reply everytime giving apologies, guaranteeing that issue will be resolved. Go on live chat results in the same sequence, telling you to unplug, disconnect, refresh signal...etc which never works. For almost two weeks now I have no TV service.

    Babbling 12/3/11 6:58AM
  • comcast is a unplaseant service ,loose sound all the time ,equipements is so old and over charging for none working service ,slow speed internet and a poor customer satisfaction ,and dont trust the repair man come to your home ,because your blongning will disappear .i tried to cancell service many time ,i was told dont worry will fix the problem and they will offer 6 months free hbo and stars but they will charge you later and they never fix the problem .in minnesota the customer executives is a natzi camp ,and somuch racism,if you have a accent or from outside the us you will be treated a lot differnt than local citizens,i hate the way iwas treated and i will share my experience with the world ,i have complaint more than 20 times but they will not keep all the records ,shame and im switshing to direct tv and century lik for less money and better service,i try to contact the leader CEO Mr Brian Roberts ,i emailed his office and i called his office and i was told not available ......im waiting for his called to let him know that with out customers like me he will not have a pay check .comcast lost my trust and my loyalty .i will see you on face book .BBB,ATTORNEY GENERAL AND TWEETERS....

    Anonymous 12/3/11 3:01AM
  • First off I would like to say that your 100% satisfaction guarantee is a load.

    -Since I have had your Comcast service, since there is no other option besides dish in the Ft. Collins, CO area, I have had nothing but problems with your service, customer service and billing.

    - I have had 2 modems and 2 DVR boxes. Every time I called in with a service issues I am told, "Unplug the box, unplug the modem, wait 30 seconds and then plug it back in. Is it fixed now?" Every time I respond, "NO."

    - When I moved in August, I was told that I had the chance to change my service and get the promotion price of $69.99. I was then told to wait to switch the service after I moved. After I moved I called in and the customer service representative told me, "Oh I'm sorry you're not eligible for that. Whoever told you that is wrong. You're eligible for the $99.99 promotion" Funny because that's what I was already paying. After I called and worked with about 6 different reps I finally got a hold of an individual that actually wanted to work to make what was promised right. So I was given the $79.99 promo because she couldn't do the $69.99. So fine, I'll pay an additional $120.00 a year, because someone told me something wrong.

    - After the move again, I have had nothing but issues with the modem and cable box. I was asked if it was okay if I drove clear across town during my lunch hour to trade in the modem. Sure no problem. Then when that didn’t take care of the issue I called in again and again for the 20th time I am told. "Unplug the box, unplug the modem, wait 30 seconds and then plug it back in. Is it fixed now?" ‘Nope hasn’t worked the 19 other times.” After 2 weeks of horrific service which came along with sporadic internet and choppy cable I was finally offered for a technician to come out and look over the equipment (no one said, Hey there is a $50.00 charge. In fact we asked if we would be charged and were told no, not if it is an equipment issue on Comcast’s end). So the technician came and long story short we were told the cable box was bad and was full of errors and we needed a new one (another faulty Comcast product). Well a day goes by and again nothing was resolved. So again I called in and got the, "Unplug the box, unplug the modem, wait 30 seconds and then plug it back in. Is it fixed now?" Ahh, 21st time and it still hasn’t worked. They send out another technician and the technician had to clear out everything and then restart everything including the wiring on the outside of the house. Now 2 weeks later the modem and TV service is still spotty but after 11 months of dealing with this, it is not bad enough yet to call in and ask for yet another service call.

    - Now, December 1st after hearing horror stories about Comcast quietly sliding in charges to customers, I opened the bill and what did I see, a $50.00 “video trouble call” charge. Now I was never told about a charge and on top of that I was actually told by the technician for our troubles we would be credited $20.00 for having horrible service for the last 2 weeks (horrible service= not being able to use the internet and choppy cable).

    - I immediately call Comcast customer support and the girl who was actually very friendly but had no real resolution for me. I was told that even though the cable and internet didn’t work for half the month and I had to spend countless hours on the phone with Comcast over the last 11mth I would not received the $20.00 credit towards the bill but I was actually going to be charged $30.00 for a technician to come out to fix the poor Comcast service I am already paying $111.49 for every single month. Oh also, it’s MY FAULT because I don’t have “Service Protection”. Hold on, so I have to pay an additional $2.00 a month for a “Service Protection” to a company that I am already paying a service fee too?

    -To finish, I have never dealt with a worse cable company in my life. I lived in Ohio and dealt with two other companies, AT&T and Time Warner and never had to call this many times for an issue to be resolved. I have never been secretly billed $50.00 for a service call that you should of made months ago. Comcast should be embarrassed to treat their customers this way. Its funny when you sit around with professionals in the Colorado area and when the Comcast commercial comes on, everyone laughs at the 100% guarantee.

    Koster0019 12/2/11 6:24PM
  • The discounted computer is a scam. You only get so many days to purhase it and they NEVER, NEVER, NEVER answer the phone. Comcast transfers you to dell, who says you can press 1 to leave a message. The problem is, in order to do that, you need to know the name of the person you are calling!!??!! I have treid unsuccessfully for 5 days in a row to reach them. the first couple days, I called about 20 times throughout the day. The next 3 days, I put my phone on speaker and was onhold between 4 and 7 hours each day before discounecting.

    Dissatisfied customer 12/2/11 2:43PM
  • I called to signed up for new service a week ago, on a Saturday. They told a tech would be coming on Wednesday to do the install. The tech never showed up. I contacted them via chat today (Friday) to find out why. First rep. could find my account info., transferred me. Second rep. told me that I had to go to a local Comcast office, present a photo ID, give them my SSN and have proof of residency. My response was "What?!", really?! For Internet service? I closed the chat session, called Customer Service. First rep. told me my service was canceled, couldn't tell me why, transferred me to sales. Sales rep. told me my account had been canceled due to lack of SSN on the account to which replied that I had given my DL and Credit card number to avoid giving them my SSN, and I was charged $50. Ask rep. for a refund, he opened a ticket to do so. Told me to place a new order online for Internet service because the offer I had initially gotten was only available online. Wow Comcast! It's like they are actually working very hard to be really bad. Their Customer service isn't just OK or not very good, it's outright BAD, it sucks gonorrhea infected donkey ass. The call to get new service took 82 mins, including on-hold time of 20 mins. Call to find out why I din't get service was 54 mins with on-hold time of 20 mins. So at this point I've spent over 2 hours, $125(I bought a modem), talked to 5 different Comcast employess and I still don't have service. God bless Comcast.

    Donnexp 12/2/11 11:31AM
  • Comcast pretty much thinks they have the monopoly on Cable TV around this area.But more big companies are coming out with a similar service at a cheaper rate.
    I have had the most awful time with Comcast. I just opened a new account 2 weeks ago and things seemed fine, 2 days ago my screen on the Tv went full blue,called a rep and after an hour of fooling around and being put on hold she had no idea what was wrong! Today I call again and another rep tells me that I have no account with Comcast!!! I didn't know if I should laugh or cry it is so rediculous. I was talking to him on my cable phone. lol. I do have an account and service they claim I don't..No one there seems to know why. I''m going to cancel my service, it is just too stressful.

    jwow54 12/1/11 10:39PM
  • Every month my bill is different. They can't explain the charges, but insist I owe them. They bill in advance, yet if you downgrade your service-too bad. They still manage to bill you the larger amount, instead of the new lower rate. I will never recommend Comcast to anyone!

    tooold4nonsents 12/1/11 7:13AM
  • This company is the most disorganized, lazy,disfunctional and nonfriendly front desk customer service that I have ever encountered. It took me three tries to return defective equipment before I was able to return the products. The wait time was incredible with customer service people taking their time, socializing, and acting like they could care less.

    riverafter 11/30/11 7:58PM
  • Worst customer service EVER. Do not subscribe to Comcast if you have other choices.

    Chuck 11/30/11 7:35PM
  • You people are the effing worst. I have been on my cell phone for 25 minutes and all I get is a robot. I want answers.

    Anonymous 11/30/11 2:49PM
  • i had a service call and a tech from comcast came over, guess what, he did not have any concern of my problem, all he talked about was how good the dallas cowboy play since im a cowboy fan and having uniform and picture on the wall. i ask the tech what is causing this internet problem, he told me that its a comcast network problem and this is normal. i got charge for his visit and that is not very fair. if it was a comcast network problem, wouldnt any breathing person or animal at comcast would detected this before sending a tech?????

    comcast is the slowsky 11/30/11 10:40AM
  • I think that comcast is probably the worst company I've ever dealt with. They charge for everything. They screwed up my internet and wanted to charge me to fix it. I will dissconnect my internet as soon as possible and wouldn't have used their services if I knew what they were about.

    Sarah 11/28/11 8:03PM
  • These folks are the best salesman ever for Direct TV!!!

    Anonymous 11/28/11 4:14PM
  • I can not even cancel my service.
    No one is using it, no one has used it for almost 3 months.
    It has not been paid, but they keep adding a monthly charge each month.
    So getting it shut off by not paying does not seem to be an option either.
    (I am sure if I was actually using it, and not paying, they would shut it off).

    I can not get any response when I call. There is no phone number at the house to be associated with the account. Their automation asks for a phone number, not an account number.
    I eventually get directed to a person (after almost 5 minutes of automation I can not respond to properly, then I get cut off.

    This has happened multiple times.

    very_frustrated 11/28/11 1:00PM
  • I have been a comcast/now xfinity customer for over 10 years...faithfully paying my bill on time every month...I had problems with their phone service for months, and only got the problem took care of when I contacted the FCC..it worked for while and since xfinity took over I found that I couldnt stream and play x-box on line..today in trying to surf out the problem I discovered by going under their web site for compatiable modems that they have been charging me for obsolete modem..to the tune of $7.00@month, upon questioning it through customer service I was given the run around, and finally told that they would send me a new modem, needless to say I am surfing out new services as we speak...tired of this monoply they also maintain in my area seeming how there is not many sevices now offered in my area

    Anonymous 11/27/11 11:11AM
  • Don't you love it when you close an account with them. Yet they still charge you for the very next month, then sends that bill to a collection agency? I even told them, close off the account, I don't need it the end when my cycle ends!

    Xeff 11/27/11 10:18AM
  • It's Always Something With These People (Service).

    AdsumMo 11/25/11 10:19AM
  • I am a COMCAST/Infinity client, always getting problems with their service,and it does not get any better with the time, contrary to that, they are getting worst. Now when a client call with an issue on the service, they just ask you to reset the modem and router, if problem is not solved, they transfer you to another Dpt, on which you have to pay to have your issue checked ($39.00 one time fee, then $5.99 a month) or they offer to send a technician to your home, whom never show up. I schedule an appointment between 5 and 7 , i got several automatic calls asking to confirm it, which I did. Thinking everything was fine , I left my job 4:30 to be at home by 4:45, when I am supposed to work until 7:00 PM, just to be sure I will not miss the technician, to my surprise 5 and 5:30 and 6 went by at no sign of the technician, so I called Comcast to find out what was going on, and they just simple said that my appointment has been canceled, because it was not confirmed, which is not true as I confirmed several times, even on line it read your appointment has been confirmed. So I waste all my time and money for losing hours of my work and the technician never show up. Comcast representative always say if the technician do not show on time, they give client a $25 credit, I guess when the technician not only is late, but instead does not show at all, they come up with the lie that the appointment was canceled, because the confirmation was not taken, maybe something wrong with your phone or something like that. To me it is a MISFOTUNE to have to keep my services with that company, THIS IS IF NOT THE WORST ONE OF THEWORST COMPANY TO DEAL WITH, they are irresponsible and do not know what they are doing. Unfortunately, it is include in my Condominium fee.

    tbkb_201@yahoo.com 11/24/11 8:16AM
  • In my opinion Comcast whole system is just bad. From the box they install in our homes to the installation and then the people you talk to on the phone. Every time there is a problem they send a signal to the box and 45 minutes later still nothing. Then they say they have to send a technician out but its days and then the only time they have is in the middle of the day when most people are working. I had AT&T at my old house; they were 10 times better! I can’t get AT&T here in the new house or I would. When AT&T’s installer came in he found bad cables and connectors; fixed them for free and made sure I had a good signal and that the picture on my TV was clear. I just think Comcast whole system is bad.

    BadComcast 11/24/11 3:09AM
  • My experience with Comcast customer support is that they are argumentative, unable to grasp simple logic and insist the customer is wrong. My own experiences with the latest supervisor actually said these words to me, "we've done what we said we would." No Comcast hasn't. If they had, I would not have to call them about it. Besides the rather poor internet service, I dread when I have to go through their customer service department because some completely lack the skills to deal with customers in a respectful manner.

    Anonymous 11/23/11 5:16PM
  • I can't believe they call it a customer service department. Comcast is terrible. Incompetent technicians, crappy equipment, promises of free service calls then full-price fee charges with no possibility of refund, crappy phone service...need I say more. I switched to CenturyLink today (formerly Qwest) who I used for 15 years until I moved and made the terrible mistake of switching to Comcast due to the inavailability of DirecTV on my side of the high rise. I can do without cable TV...I have internet and a Roku device. Comcast should not be allowed to be in business.

    Anonymous 11/22/11 7:55PM
  • horrible!!!! we are switching IMMEDIATELY!!!
    our monthly payment increases all the time due to added fees... call to talk to representative...they either lack the knowledge or inept....not sure.....
    too expensive considering you can get equal cable service for less.. Comcast just does a better job with advertising so people think they are the best! Not so!!!

    Anonymous 11/21/11 1:08PM
  • Our dvr series recordings suddenly stopped recording anything. We could record manually on the menu guide. The comcast service person could not understand the problem. She said she didn't have a dvr and didn't know how it worked. I kept reexplaining. She was very pleasant. This was totally not her fault. SHE SHOULD HAVE BEEN TRAINED BY COMCAST before ever being put on the end of a phone. She thanked me for "educating her." That is not MY job, it is Comcast's job -- if they cared about customer service.

    anonymous 11/19/11 6:53AM
  • Comcast customer service is nonexistent. I waited all day for a technician to show up. When I called they said the person I talked to failed to schedule the appointment. No other cable service in the area. Wondering if it would do any good for us to contact our states attorney general's office. We should not have to deal with these people and they should not have a monopoly on cable service.

    oldgram1 11/18/11 4:07PM
  • Do Not sign up for Internet 2Go! I was charged over $500 for one session of filling out job applications online when I was located just outside of Missoula, Montana. I was told it was because the mobile internet device went into roaming mode (something which I did not see on my screen and for which there was no alert). Really? When it's advertised as nationwide internet? This is the second time that's happened. Even though I carefully explained what I needed, I was still steered toward a device that did not meet my needs. I'm very discouraged after reading the posts here that I'll get this resolved in my favor.

    theotherStephanie 11/17/11 4:31PM
  • I had an appointment scheduled for 2-4PM on a Thursday. At 12PM Weds, I received a call asking me to verify my appointment, which I did. At 12PM Thurs, I missed a call from Comcast, their message said my appointment time had been adjusted to Thurs 3:40-4:10 PM. Fine so far. I called back within 10 minutes just to make sure that missing the call wasn't going to lead to them cancelling the appointment. The automated message said my appointment was for Fri 2-4PM. I spoke to a customer service rep, who claimed that their system showed that I called in earlier that day and requested the change, which is false.

    The CSR attempted to get someone to my apartment for Thurs, but was unsuccessful.

    skwm 11/17/11 2:56PM
  • I am calling for the resignation of the Comcast CEO and VP of Operations for the complete failure in the conversion from analog to digital signals. Customers in Pulaski County, VA have not received the boxes on time, boxes will not authorize, having to wait 7-10 days for a tech to come out and have been without complete service in the entire county of Pulaski, Va since November 10, 2011.

    donjones 11/17/11 7:08AM
  • all the representatives are LIAAAAAAAAARS. ignorant. rude. smart ass. woooorst service. cancelling 2morow 4 sure.

    Anonymous 11/16/11 10:55PM
  • worst experience ever.terrible service. 10 days without tv service. just looking at the wall how entertaining. coming back and forth to retail store. wasted my time and gas. waited in line for 2 hours. change box 3 times and the adapters. costumer service stinks. thier well i want to cuz but i can't but u can imagine. on the phone. wait for technician to come to your house a week. HE comes and leaves two tv not working. all the cable left outside hanging and ruined my paint. if u read this please dont be an idiot and pay for this pce of st company. thank you

    Anonymous 11/16/11 10:51PM
  • COMCAST SUCKS!!!! Their customer service reps have no real clue what they are doing. You call one time you get told something, you call back get to something completely different. I have had problems with them since day one. I have had to pay for a service that doesnt work properly. It took them almost two months of me calling almost daily to finally get a service tech (who was late) out to finally fix the service. Then came billing issues and now Im back dealing with more product issues. I have been on the phone multiple times today with multiple people because they gave me a new number. I only found this out when a woman who could barely speak English called me and told me so. Yes, I have yelled and cussed out them and feel very justified in doing so. If comcast didnt let things get as bad as they do before they decide to half a** fix the issue their customers wouldnt have such harsh feelings about the company. I am horrified that a company like this is allowed to be in business. They truly have no clue what they are doing. I feel sorry for anyone who is a customer with them.

    TandCSnow 11/16/11 6:57PM
  • My Xfinity triple play service was scheduled to be installed on Monday, 11/14/11, between 8-11 am. The Techs arrived on time. One of them stayed on the telephone for the first 15 minutes he was there. He then proceeded to try and convince me to place my connections where it was easiest for him. He went outside for about 10 minutes and then told me my job was going to take a little while so he was leaving to complete his easier jobs but would be back that afternoon. I stressed that I had taken off work and needed to get the installation done that day. Also, I couldn’t get my alarm completed or televisions mounted until he installed the cable and internet. He assured me he would be back and complete the job no matter how late it was. He never showed back up. I have been calling your Customer Service number since 6pm Monday night and keep being told that a manager in the Dispatch department was going to call me back. It is now Wednesday and I haven’t received a return call. Their Customer Service Reps and a supervisor by the name of Jesus were very rude and not helpful at all. As a matter of fact Jesus told me that the Tech had the right to leave if he felt the job was going to take too long. Jesus says he is Supervisor in Billing and Tech Support. I did encounter a CSR by the name of Omari, in the Customer Escalation Department, that was very nice. Although, he didn’t seem to have any luck getting his supervisor to do anything about my situation.

    My alarm company is now charging me a service call fee because they have to dispatch someone back out when the internet is installed. We don’t have cable, internet or telephone. We are beginning to think we should have stayed with AT&T uverse.

    yemismom 11/16/11 11:31AM
  • Good service... When it works. Unfortunately there have been several times in the last week where I had to reboot internet and ondemand boxes/modems, only to have it fix the problem temporarily. I want a service that works when I need it to work. Lately that has not been the case.
    Customer services does agree with me on that point. Now if I could get them to actually remedy the problem...that would be awesome.

    Jdiknt 11/16/11 3:50AM
  • Comcast business support is sorely lacking the customer service that I am required to provide to my customers. Today I had to call them 7 times and I still was unable to get my issue resolved. I was passed around to 4 different departments. I even had a supervisor pass me off to someone else. If you own a customer service oriented business and want to provide quality service to your guests do not choose Comcast as they will leave you hanging in the3 wind.

    mongoose 11/15/11 4:03PM
  • my cable was turned off when i was helping my grandparents out for a few weeks. i called them to turn it back on. they told me 96 bucks. i paid it. they transferred me to another department when i wanted to drop the tv service but leave the internet since i would be returning to keep an eye on the grandparents health issues. they told me it would be another 96 dollars to turn it back on. i told them they already had me scheduled for monday to get the service back on. they told me that was incorrect. i asked for a manager and they said one was not available. i asked for the reps name and ID and said i was reporting her. magically a manager became available. she told me the rep was wrong and it would be another 96 dollars. i told her i wanted my money back and she said it was money put towards an over due bill and i should check my bill before calling in. ROFL.. i guess asking the company that made the bill what the accurate payment would be was a mistake. i will be filing a complaint with the fcc and the better business bureau for bait and switch. you can't tell someone its X amount to get your service back then tell them its double 5 minutes later and offer no sort of refund.

    comcastBLOWS 11/15/11 2:52PM
  • Terrible customer service. Comcast added and additional account to my service for an "unknown rreason" thus creating additional charges. Was told these charges would be credited by one CSR. A month later the same charges were still on the account abd was told by another CSR that the charges would not be credited and are due even though Comcast created the issues.

    DirecTV here I come !!

    Anonymous 11/15/11 12:00PM
  • DO NOT ORDER COMCAST... they will give a great price but tell you that you must agree to keep them for a year, during which time the service is terrible. If you try to cancel you have to pay an early termination fee, so you stick it out for a year and keep watching the calender waiting for your chance to get real service. Then when you are ready and all set up for your new service and you call to cancel they tell you that your contract was for two years?? but can not produce any kind of proof.. there should be some kind of watch dog group for these guys

    Gb 11/15/11 9:58AM
  • these people do not know what they are doing. Technicians set appointments with me 5 times only to NEVER show up!! they sold me a high speed internet service which I agreed to pay for up until the point where they kept on raising the prices and coming up with fees that were not mentioned to me at the time the service was purchased and agreed to . They deverve to be sueed, they deserve to LOSE a tremendous amonunt of business. they are scam artists. the television commercial they they will credit $20.00 everytime they are late or the technicians do not show up is false advertising 5 times the technicians did not show up and wasted my time and all I was credited for is $20.00 it should have been $100.00 accosrding to their commercial. they are liars!!! it's deceptive trade practices.

    namorales 11/14/11 8:07PM
  • this company stinks. they were at the house once in the past and didn't fix anything. said it was the TV. I hooked the TV up in another room and it works fine. Scheduled another appointment with them last week. Suppose to be here today, last evening I received a record message confirming the appoint. But was given a later time. They failed to show up today at the time they set.
    NO SHOW and no Explanation.

    Anonymous 11/14/11 11:24AM
  • How can i get ahold of someone at midnight? called the 800 number it said they were closed for the night well HELLO they use to be 24/7 what happend to that? How can i get ahold of someone??

    becka 11/12/11 10:08PM
  • I moved from one state to another. Comcast continued to charge me for 5 months AFTER I moved. Because I refused to pay up, I have this listed on my credit report! In the new state, I paid for the MLB package. Five months into it, I was unable to view the games. Contacted customer service (the WORST, bar none). The problem was resolved after a few hours on the line with 3 different reps. I was content until I received my monthly bill, which not only included full charges for the MLB package, but, charges for MLS, as well! After several months of frustration trying to get the charges removed, I PAID IT! Could not afford to have this on my credit report, too. I switched to DTV. Hard to believe that there is no legal remedy for this.

    Chicky 11/12/11 6:45PM
  • Comcast in Douglasville Georgia area is terrible. The technician showed up 2 days late first off. After he (comcast technician Nate-tech # 7600) hooked up my internet my computer will no longer turn on. My computer worked fine prior to Nate's arrival once he left I went to turn the computer on and I'm getting a Windows error message. I called Dell technicial support, they told me some software was deleted. I called Comast right away to see what they will do about this issue. After holding for hours, being transferred from person to person, hung up on, finally Joe Rice called me n told me they are not liabal for my computer,even though it worked fine when he arrived and will not turn on once he left. Now I'm $1,200 in the hole b/c technician Nate did not know what he was doing and completely broke my computer. I had tons of save work on the computer that I will NEVER see again. I'm screwed by Nate's mistake and Comcast showed NO help or compassion.

    Kim 11/11/11 4:48PM
  • I am at my wits end with this company. They should be investigated for taking customers money and not providing the service that they promise. I cannot get my TV fixed even after having service call after service call at my house. I know that other customers must be having problems also and trying to talk with customer service either on the phone or chat room is just a wast of time......they just try to wear you down with the same questions and remarks over and over again till you want to scream. One more service call next week is scheduled - someone please wish me luck.

    Val 11/11/11 12:10PM
  • Worst customer service in the world. Not even their service survey works! Bill went from $99.00 to $150+ per month and they wanted to bill for 2 months in advance. DTV and Century Link are for me! Bye Bye Comcast! One of the worst companies in the US!

    kb 11/10/11 11:50PM
  • I have basic cable tv service. The small cable box keeps failing (I'm on my 4th or 5th free box). Yesterday everything was fine until you ran the "emergency alert". After that the programing was changed to an anemic version of the Weather Channel and I could not access any other channels. I reset and reprogrammed the TV with no success. I am about to go buy an antenna for local channels and subscribe to Netflix for my other entertainment. I am so discouraged.

    Kay Mervin 11/10/11 6:12PM
  • Whoever is in charge of Comcast customer service obviously should be fired. If the serve worked properly in the first place, I wouldn't have had to call for service, but sadly,I was forced to because the issue couldn't be resolved by resending the signal to my box. The phone rep made a two-hour window appoitnment for me between 4-6. I said I would have to leave work in the mid-afternoon to make 4:00 and he said he would note on the order to come later. He then proceeded to try to get me to upgrade my service -- whatever moron requires their phone people to ask customers for more money when they aren't happy with the service they have is committing marketing malpractice! How about giving me a refund for a service that doesn't work versus suggesting I pay more! Knowing that Comcast would not fulfill on the commitment, I was home at 4:05, where I had three phone messages waiting (when we had discussed that I would be at work) -- one asking me to confirm the appointment, one confirming that the tech would be there between 5:20 and 6 p.m. and the last one -- at 4:01 cancelling the appointment because I wasn't there to answer the phone -- although I WAS there during my appointment window. I called and they said the tech could no longer come even though it was within my appointment window -- what did the tech do, go home early?? What sort of idiot sets up a program like that? I hope they get taken over by a company that knows what customer service is and that everyone who is responsible for these terrible business decisions is in the unemployment line. They are wasting money on ads that talk about their great customer service when their actions are completely the opposite. Perhaps they should divert that money into hiring smarter people.

    Anonymous 11/10/11 11:41AM
  • Comcast ultimately the worst company in the whole state of south carolina. Waiting hours just to speak so someone regarding cable issues and box issues. Been having problems with a blinking tv network for months. My box did work for months. the comcast techicians lies about coming to fix the problems. I had to call comcast over three times to keep rescheduling. I wish that knology was in my area. I would not hesitate to switch over to them. Comcast needs to close down.

    Kaye11261226 11/9/11 2:33PM
  • Forget the 5 hours I'll never get back listening to pre-recorded messages and CS agents that dont know a power on LED from a power cord.
    How about the latest, interrupting their programming to stuff an Xfinity commercial down our throats. Plus the program continued and we missed the program!!!!! That is a new low, even for comcast.... man I wish I had an alternative.... Sign me dissapointed to a new degree in Tennessee

    Anonymous 11/8/11 8:53PM
  • Comcast has the absolute WORST costumer service. I had a comcast guy to come in to install cable; he came in, installed in, and all was fine. But that night, we couldn't get any channels, I called Comcast, and after some trouble shooting, they couldn't resolve the problem and scheduled for another guy to come in the next day. The guy came in and found out that the previous guy forgot to activate some thing on the box but once that was activated, it was fine. When I got my bill later that month, I got charged for service. I was on the phone with comcast for an hour trying to fight off the $50 they charged me for THEIR mistake, but eventually, after speaking with the manager, it was off my bill. It should not have been that complicated.

    Then recently, I moved into a newly remodeled apartment complex where our unit did not have any cable wires. I called comcast explaining my situation, got a letter from my landlord approving comcast to do wiring, and made an appt. The Landlord wanted to be billed for the cost, but comcast would not allow that, so after agreeing to reimburse me for the cost, we got the guys to come in. They came in and said they could not do the job because the landlord was not there (even though we had a letter authorizing them to do it). Fine, a few days later, our landlord went there to meet with the comcast guys to do the installation. But they wouldn't do it because they didn't realize, they had to install something. So they left. Again, a few days later, we tried again, but they turned us down for the THIRD time because they said an electrician has to do the job. And since, then, nothing has been done, despite the constant calls.

    Hate dealing with comcast. Probably shortened my life span by talking to them.

    annoyedandangry 11/8/11 11:57AM
  • Absolutely the worst customer srevice I have every had to deal with. Simply unbelievable. Can't quite understand how they stay in business.

    Eric 11/8/11 11:38AM
  • Internet is intermittently slow. I'm a computer science engineer so I know more than just the basics of networking. The problem arises in the solution for this issue. A technician comes to my house and analyzes the issue. Whether the problem is on my side, or his, he can easily make the case that the problem is on my end (his word against mine). If the problem "is on my end" I have to pay $50. Comcast is a large enough company that has enough known issues with services that they should make the visits free. If the problem is on your side, they simply fix it for you and you don't have to hassle them anymore. They run the risk of having to fix your equipment once, I however run the risk of getting charged $50 every time Comcasts quality of service to my house is low (often).

    I want to note that the customer service people have always been very friendly, the problem lies with the company policies, not the service people.

    Lokist 11/7/11 8:08PM
  • I do have cable, but no loner have internet service in the home. I continue to use my e-mail but comcast keeps knocking me off because they are asking for 20.00 dollars just to look at my mail on a public computer

    jbert2510 11/7/11 2:31PM
  • On Sept 12, 2011 I made a one-time, online payment to Comcast. After submitting my payment I received an Online Payment Confirmation email message from Comcast with a confirmation number and a suggestion to save that message for my records...which I did.

    One month later when my Comcast bill arrived in the mail, it was for two months service (claiming I was one month behind) plus a $25.00 return check fee.

    When I called customer service I was asked how I had made the payment. I told them I paid online using my savings account. The rep claimed that they do not accept payments through savings accounts.

    While still on the phone with the rep I went to the Comcast site and walked through the payment options and right there on their screen is the different options for payment: Checking Account, Savings Account, Credit/Debit Card. (It is still there today 11-06-11).

    The rep then changed his story and said that they received something from my bank claiming insufficient funds. I knew this was not true so I contacted my bank and they never received any record of any electronic payment to Comcast.

    I have paid the two months but I want them to remove the $25.00 return check fee since there was never any 'check' involved. And especially since I have their confimation email stating the payment was received.

    The rep said they would investigate but this month, November, the $25.00 return check fee is still on my bill. The problem is obviously with Comcast's site, not on my end. How can they get away with such unethical behavior? What can I do to resolve this?

    Fed Up 11/5/11 7:00PM
  • I've activated my Xfinity twice now. Once on the phone and a second time 24 hours later online. I still cannot get my channels and it's going on 3 days. I have done everything possible on my end.

    The customer service number on the TV screen did not work. It said this service is currently not available. The second number I called is congested because of the amount of calls. The one time I did get through I was talking to a guy in the Philippians (I know this because I asked him). He was very pleasant but had no idea what he was doing.

    It appears this company is trying to do too much too soon. They have a disaster on their hands.

    OMG!?Why! 11/5/11 6:26PM
  • Inadequate technical knowledge of technical support team.
    I had to setup an IP in DMZ zone for netgear router which is provided by comcast. Right now there is some conflict going on between netgear and comcast. Net gear told that this should be done by comcast support.
    I called up comcast support and they clearly told that they need to support the routers provided by them but they were not technically capable of setting up the IP in DMZ.

    They agreed that they are not trained to do that and simply dropped my calls.

    Comcast - if you cant support, you should not talk about customer satisfaction.

    awfull performance - comcast-netgear tech support team.

    ravisch 11/5/11 2:30PM
  • i called comcast to order service they did a credit check and told me that my service reqires a 150.00 deposit i payed them the 150.00 on my prepaid visa and they confirmed that the deposit was recived on november 2nd 2011 and i have a copy of that transaction as well during that call they also scedialed a instalation date and it was for november 7th 2011 and they even gave me a number for my home and on november 5th 2011 i recieved a letter saying that they cannot come out to install it because of my son oweing them money from another adress and i am my sons payee they gave my son service in his apartment and they held me responsable for a small payment that my son did not send in my son is an aduld and the 150.00 was for my address at 1834 ley street it is all recorded and on my phone it is as well recorded they never metioned my son to me when i called them for my address only after they recieved my 150.00 for my deposit they could have gave me my service as they agreed to do previding i pay a deposit but they choose not to and they never called me befor taking my deposit

    karde 11/5/11 1:29PM
  • Comcast is even worse than DTV! Their customer service is terrible. Everyone I spoke to today was completely useless. I had scheduled an appointment for the a.m. and no one even showed up or called. I ending spending FIVE HOURS being bumped from one idiot to another with no resolution. Not only will they completely waste your time, but they will use up all your minutes on your phone waiting for them. NEVER AGAIN WILL I HAVE ANYTHING TO DO WITH THIS HORRIBLE COMPANY. I HAVE NO IDEA HOW THEY ARE EVEN IN BUSINESS.

    comcastblows 11/5/11 12:16PM
  • They turned my service off because they entered the incorrect amount off my check! Then they tried to charge me an activation fee... They are the worst...

    Jimbob 11/5/11 10:45AM
  • I talked with Mike X50257 (always ask for a ID) and he was so rude and I was calling in to upgrade.

    amazing, huh?

    Marianne 11/4/11 6:59PM
  • Once your trial rate is over, look out! My rate for TV and cable went from $89 to $169. And forget trying to negotiate a better deal. Two operators and one online chat person all shot me down. So I switched to Wowway and glad I did. Locked in a 2 year rate for half what Comcast was charging and got more services. Then to top it off, when I called Comcast to cancel, the gal said she could offer me a discount rate. Uh, where was this before? I told her in so many words she was full of it. Then she tried to sell me a phone! In summary: Comcast is okay for 6 months. But after that, I promise you you'll be gone.

    James 11/4/11 1:37PM
  • Comcast just sucks, they NEVER answer their phones, they are down as often as they are on, they are too expensive, they are a monopoly, I cant get any other company where I am, they suck. I hate them, this is America, we should be able to have a choice, I am so angry.

    America 11/4/11 2:00AM
  • complete unprofessional p[eople in west palm beach, and if you call to the complain executive center they said they fix the complain in 24 hours is not true. Very bad services,
    Lissette

    Anonymous 11/3/11 8:29AM
  • Comcast cable service sucks. There's really no diplomatic way of saying otherwise that fits what I feel about the reoccurring loss of signal (picture, sound, or both) that happens at least several times a month (I've lost count actually), at odd hours and during prime time.

    They keep calling me to add internet, but why would I do that when they provide the worst quality of cable service I've seen over the last year? And I'm quite happy to let them know why I won't sign up for any more of their services.

    Once I can switch over to someone else I will.

    disappointed 11/1/11 7:16PM
  • On 10-14-11, I hooked up my TV from the HDMI port to the HDMI port on my TV and turned on the power, it fried the port and caught my TV on fire, pulled the plug, called Customer service they referred me to damaged claims. after calling and calling, left message, finally called set up an app't to come out. The inspector said didn't know what happened. They will call me. I called and called, on, 10-25 called customer service talked to a supervisor and he said this should have been already handled and he would help me, he went to supervisor, in 72 hrs i would be called, didn't happen. i called back talked to another supervisor they referred me back to damaged claims,10-31, I called and they referred me to the supervisor that came out and inspected my TV. I have demanded a new TV,he explained that I am to take my TV to a TV repair shop and get it evaluated to find fault of what devise destroyed what. This is the very worst customer service experience that I've encountered from a major company. Since 10-18 I have done, talked to all that would give me the time to listen, they will not take responsibility for anything nor will they send a TV repair to my home to answer the question of what happened. Comcast is a horrible customer service company, don't use them if you do not need to.

    Bartt22 11/1/11 3:36PM
  • I decided to disconect Qwest to go with Comcast and paid a 150.00 deposit for service. The service man never showed up and when I called they stated there was another person at our address that owed money. I stated that it was not us we just moved in there less than a year ago. I have spoke to at least 10 people and they still have not refunded my money.

    VeryAngryPerson 11/1/11 12:53PM
  • there security system is first falsey advertise and you will have false alarms right away both your city and them make money, They get you to sign this contract and then you don't see them for well least they wait passed the 3 Days in which you have to cancel the contract. the Equipping does not work all the time once in the contract they want you too pay a huge fee. to cancel the contract it false advertising and I am warning you all that will listen get a dog not there alarm system. UN happy customer of many many years

    me 11/1/11 9:15AM
  • Comcast continues to make their service more difficult to use and more expensive for that more difficult service. At the same time it feels like we are receiving worse and less services.
    I would compare the recent digital box requirement to Netflix's recent business model change and as soon as I determine the best alternative I will leave comcast!!!

    E2dad 11/1/11 5:27AM
  • bad internet service, we do not get the promised 25 mps, instead, we only get 10 mps, where is our missing 15 mps, they either need to reduce the price of our service or actually reimburse us for the amount missing. everytime a call is placed, there is a long process with a machine and a representative is not available until 30 minutes later, this is ridiculous.

    Anonymous 10/30/11 3:02PM
  • three times on phone with service techs and each one handed me differant problem issues no one could or would help me with missing channel and home phone service problem not happy with comcasts on going issues with problems and pushy techs

    not happy 10/30/11 9:07AM
  • Comcast has decided to reveal my home address to the public via the phone book. I have kept that information private since I moved here in 1970. I discovered it today but it seems to have happen at least a year ago. The cost. svc. person checked her records and they indicated it should be private and she could not find answer w/o supervisor.......still waiting for call back!! :-( will define lately contact an attorney in fact have to calls in now! you have put my family at risk as I own a high profile retail business in this local community and now anyone can see my home address! NOT GOOD!!

    STVSDRS 10/28/11 12:47PM
  • Comcast accepted an order from AT&T to "port over" my phone number to them. Two problems here. 1) AT&T mistakenly entered the order and 2) Comcast failed to verify it with the account holder. My landline has been disconnected and where I live I have no cell coverage. Comcast says: "There is no way that could have happened because we have very strict guidelines for porting a number." Well Comcast . . . it did happen.
    I want my phone number "ported back" and my voice service restored.

    Frustrated 10/28/11 11:50AM
  • SCAMCAST should be their name......I spent 2 days on the phone with 7 different people in 7 different states all telling me they could not accept the promo offer from the agent I had just got off the line with! Only to find out the $50 install fee was NOT 50 but $165 after all the hidden sh-+ the real comcast agent with install hits you with! Bull€|t & crappy customer service not to mention a big waste of my time! In a down economy you don't charge more. I hope scamcast goes bankrupt and they will never get my biz or anyone in my family either! Good luck with all the lies & scams!

    poorperson 10/27/11 3:14PM
  • Worst customer Service in history!!!!!!!!!!!!They LIE AND STEAL your money. I had credits do that were never given to me. If I could get away with it I would walk into the customer service dept. with a baseball and destroy every computer that company owns. I hope they go straight to HELL!!!!!!!!!!!!

    Mase 10/27/11 7:32AM
  • Comcast only gets worst. Literally had words with the lady I spoke with, to request a cable card. Wanted to know why I wanted one and for what. Actually made a dismissive snort when I told her it was for our new Tivo. She then informed me that what we really needed was one of their DVRS. I said, We have one of your DVRs, NOW we are wanting a cable card. She replied I really didn't need anything else, I had all the equipment I needed to get my programing ... if... I understood how to use it. At this point she was speaking to me as if I were a slow child, and I told her, still in a calm tone, I could hang up and call back, and get someone that might actualy be willing to help me. She said, YOU DON'T NEED TO GET AN ATTITUDE WITH ME OR TELL ME MY JOB I KNOW WHAT A CABLE CARD IS and this was loud enough the person next to me heard her! I said, I never suggested you didn't know what a cable card was or that you don't know your job, but I WOLUD APPRECIATE IT IF YOU DO IT RIGHT NOW AND SET ME UP WITH A CABLE CARD! There was a long pause... very long, and then she replied, very cooly, You will be charged x-amount a month and ... At which point I interrupted, calmly, to tell her I was on their website at that very moment and reading that the first cable card was FREE and we were only charged per month if we had to get a second card FOR THE SAME MACHINE. Another long pause. And then she set up the installation appointment, and finished the call in a somewhat professional manner.
    The first installation apointment ( 4pm - 7pm) was canceled 11 minutes before 7, but a tech came the next day and had it set up within minutes. I asked him to take the set-top box we had replaced and he refused, saying, I needed to take it to a service center and get a "Hard Reciept" because Comcast was known for claiming they never got their equipment back (His words) and would continue to charge us. So now we have to drive over an hour away to return it.

    By the way... to get help, a little faster, you can drop a note to Comcast corporate customer service at we_can_help@cable.comcast.com

    Jron7667 10/26/11 11:31PM
  • Never saw customer service worse than Comcast's business customer service.To place the name of my busines onto 411.com, Caller ID and yellow pages spent 12(!)days and evenings, spoke with 7 reps and 2 supervisors, got 5 reference numbers. Was promised to get the results 5 times starting with 48 hours, then 3 days, then 7 days and today it became 3 weeks. Twice was promiced to be called with results and
    was screwed up time after time, including today. And every single one screwed up something.But they are s.o.o friendly - you almost feel guilty that they screweD up.
    And you have nobody to complain to.No names,no phone,no RESPONCE. Now I intend to take Comcast to the small claims court for lost time and money.Now I will do everything possible to inform as many people as I can about quality of Comcast "service".

    tired 10/26/11 7:28PM
  • I Had appointment scheduled today 10/26/2011 for 2:00 - 5:00. The technician never showed up or called. I called customer services an animal "Grace" answer she try to re-schedule, I let her know that I leave my job earlier for the appointment and request the "Customer Service Guarantee" $ 20 discount for the next bill. she said that was my foul because they call me and I don't answer, my cellphone company have the record they never call. At the end she don't granted the refund that is an scam. I will cancel the service and change to Dish network (HD programming with free DVR 200 channels $39.00) I was paying them $ 89.00 Their service suck. Plenty of competition out there. Thanks for wasting my time.

    Anonymous 10/26/11 6:51PM
  • comcast is the worst!!!!!!!!!
    if another service was available i would get it, but where we are the are the only choice, they know it and they don't care.

    every month i cannot pay on-line because my password does not work. every month they assign me a new password and the following month it doesn't work so every month i have to get a customer service person on-line just to make a payment. every month it takes me hours just to make payment.

    Anonymous 10/25/11 7:36PM
  • comcast is the worst!!!!!!!!!
    if another service was available i would get it, but where we are the are the only choice, they know it and they don't care.

    every month i cannot pay on-line because my password does not work. every month they assign me a new password and the following month it doesn't work so every month i have to get a customer service person on-line just to make a payment. every month it takes me hours just to make payment.

    Anonymous 10/25/11 7:35PM
  • Had appointment scheduled today 10/25/2011 for 12:00 - 2:00. They never showed up or called to reschedule. Dosn't bode well for this company. Plenty of competition out their. Thanks for wasteing my day.

    Anonymous 10/25/11 12:48PM
  • Comcast has the worst customer service of any company I've ever contacted. You can call 10 times a day with a question and get 10 different answers. They're the most inconsistant customer service I've ever seen. Forget about their $20 "if we don't show up" bonus. They'll fight you to the death on that before paying you!

    Hate Comcast 10/25/11 11:21AM
  • comcast really suck. i got charged 2 disconnect fees n my service has never been disconnected. They were supposed to issue credit for it n never did. How's it possible to have basic service that is less than 20 dollars a month n receive a bill that's 97 dollars and some change. I will never recommend comcast to anyone!

    Sas 10/24/11 6:20PM
  • Ok, so I asked you to stay tuned the last time I first comented on Comcast's deceptions, lies and horrible customer service. Of course, Comcast does not seem to have the capability to get things right! After telling me that the issue, which they finally admitted was their fault, would be resolved within one business day, it remains till today, more than a week later. Worse yet, their customer service called me asking for payment, another terrible sign of Comcast's cluelessness with customer service. I guess customer satisfaction guarantee as defined by Comcast is so beyond cheap! YOU SIGN UP WITH COMCAST AT YOUR OWN RISK!

    AnotherComcastVictim 10/23/11 6:42PM
  • """""CAUTION, CAUTION, CAUTION"""""
    LIAR, LIAR, LIAR ,LIAR, LIAR
    WASTE OF TIME, WASTE OF TIME

    CAREFUL IF YOU DON'T WANT TO WASTE YOUR TIME WITH COMCAST
    I am a new bussiness owner, I order comcast on Oct 6, 2011 and I was waitting for the instalation they took forever to send me the instalation date, so I started calling every day, and requested a supervisor, after waitting for 10 days the guy sent me an e-mail saying they couldn't provide service in my building after they told me yes the first day I called.
    IF YOU ARE OPENING A BUSSINESS AND NEED NEW SERVICE BECAREFUL WITH COMCAST.

    Anonymous 10/19/11 4:25PM
  • Nine hours so far today with out TV service here in South Florida. Can't even watch the show I have recorded on the set top box.

    I call them at least 3-4 times a month because their service is out.

    Most unreliable service provider ever.

    Techs probably screw things up so they have job protection.

    Hate Comcast 10/19/11 3:43PM
  • This is the most rude,none caring ,can't get a hold of customer service I ever have dealt with. Including management, think I'll go back to derectv!!!

    Anonymous 10/19/11 10:04AM
  • I called Comcast today...dreading the need to call. I didn't have an hour to spend on this today, and I really didn't have an hour to spend on an issue that would be no closer to being resolved than had I not called.
    I called because I am moving, and just like my last move experience, Comcast discontinued some of my service at my current address weeks before the move. They scheduled the installation for a date different than the one they told me, (I found that out by accident when I called in today and a recording told me I had a service appt for the 29th - instead of the date they had told me - the 30th.)
    I tried to get help by explaining things to the first employee...he couldn't help, made up answers when he didn't know the answers, and was generally unhelpful.
    When I asked to speak to his supervisor, rather than transfer me to her, he transferred me to another rep. I asked her if she was a supervisor, and she said "no, she wasn't...but I should explain things to her again." I told her I wanted to speak to a supervisor and she transferred me to the supervisor, Jean.
    Jean said she had Lauriol, "her associate" answer the call because she was busy.
    Really, Comcast? It's ok now for your supervisors to set up "fake" supervisors?
    I've had Comcast reps tell me the supervisor was not available, I've had them tell me they don't have a supervisor, I've had them hang up on me rather than transfer me to a supervisor - but I've never had a "faux" supervisor before....one set up by a "real" supervisor!?!
    Jean transferred me to a tech rep to help me when she couldn't help me with all of the issues, but sadly, but predictably, the tech rep couldn't help me and suggested no one could. When I asked to speak to her supervisor, she said the supervisor was not available...she was too busy. When I persisted, she took my number and said the supervisor would call me back within the next hour. It is now 8 hours later, and surprise! - I have not had a call back from the supervisor.
    I honestly believe you could not provide worse customer service if you were really, really trying.
    The thing that really makes me weep....is that my need to interact with Comcast again is caused by the fact that I am moving from my current home, (I lost my job in May and need to move to a smaller place). Verizon Fios is in the process of setting up service for my current address...just as I am moving out.
    The new place does not Verizon available yet.
    Comcast, once again you have brought me to my knees...
    My issue is still unresolved, and I know a call back tomorrow will be another hour...with no certain resolution.
    And for this torture, I pay you a ridiculous amount of money a year...and don't have any other choices.
    Sob...

    Emily gb 10/17/11 6:33PM
  • the devil doing highway robbery monthly,that's what the name should be for Comcast.how bout everyone get together and file a class action lawsuit. at the end of the day it's a choice where we spend our money so without us who would Comcast have to steal from.just think without the customer it would be no company & all the bad people that work for them telling lies & helping a company steal would have no jobs @ the company that scams so much that even these workers ready to sell their souls to pay their comcast bills...

    Anonymous 10/17/11 3:47PM
  • Warning - when the technician comes to set up your account, make sure they ask you your info when setting up the online account and do not let them use their info.
    I have had Comcast at my apartment now for a little over a year and have not been impressed. My onDemand never works in my room to say the least.
    The main issue I experienced was be able to access my account online. I never set up a username or password so when I initially tried to access my account online I was asked what my favorite sports team was. Naturally, living in New England, I tried the obvious answers: Pats, Sox, Bruins, Celtics - no such luck.
    I sort of ignored the issue and continued to pay my bills directly through the phone system.
    Recently, I decided I wanted to be able to view my bills instantly and remembered the online access issue. That is when I logged onto the "Live Chat" with customer service so they could reset my account....boy was I wrong.
    To make a long, and angry story short, the CS rep told me they could not provide the PIN i needed to reset my account over the phone but that they had to mail it to me. I requested that is be over-nighted as the issue was NOT my fault and I shouldn't be penalized due to "Emilio's" error (that's the name that is in my account login). The man told me he requested it to be overnight-ed.....10 days later - still nothing in the mail.
    I signed on again for the live CS chat, she told me the same info. Now, I work in a customer service type based department. If an error like this was made and it was not in the customers fault, we would overnight immediately. Comcast told me they could request it but that was it. I wanted it guaranteed, but they were useless.

    I have never experienced so much red tape for a cable bill. They think this is the white house or a bank.

    I am overly irate and can't believe they cannot make an exception due to their incompetent employee who clearly did not use his brain.

    I shall now wait another 10 days I am sure and have the same conversation. I would love to switch cable companies, but I do not believe any other company services the area I live in. The minute the monopoly is over - I am switching.

    Anonymous 10/17/11 7:27AM
  • My latest experience with Comcast. Lost the last of my channels due to XFinity coming to my area. Fine. Lived without, until we decided on a course of action. Called, ordered a DVR (One of the worst pieces of xxxx I've every used BTW) and two regular set-top boxes. Lady was very helpful, kind, courteous. Waited almost a week past delivery due date, and called. Lady I spoke to this time was very helpful, kind, courteous- my order had shipped, and was in route. Ok. waited almost another two weeks. Called. After being hung up on four times by some very rude individuals, and calling back, the lady I spoke to was very helpful, kind, courteous- but could find no record of my order, despite my having the #. She placed the order again, and we parted ways very nicely. Waited a little over two weeks. Called, this time, after being hung up on twice and calling back, gentleman I spoke with was NOT helpful, kind, OR courteous -despite my starting out pleasantly... and he could find no record of my order... the warehouse knew nothing about it and there was no record of my having called, despite my having both the old and new order #s. I asked him to make note of it and the fact I was very unhappy. He was rude to the point I hung up and emailed Comcast cares with transcripts of ALL my calls. A Mr. Carlos Villacreses contacted me, and was dumbfounded at the trouble I had gone through and the uncaring attitudes of their employees. he wiped the slate cleaned, set up am appointment for a tech to bring me the items I had ordered, and install them, all free of charge! Great! Thank you!! The day before the tech was to arrive I received THREE very large boxes by UPS, and yes, inside of them were all the orders that no one knew anything about, that had been canceled, etc. I immediately contacted Mr.Villacreses, and he promised we would not be charged for the items, and would receive a credit for all the past inconveniences (Have not seen that yet). Tech came out to install the DVR (Had to replace it once already and the "new" one doesn't want to record) and the set-top boxes ( Had to have the one replaced twice already and the other just shows TO BE ANNOUNCED despite a tech walking me through the rebooting steps). We were charged for two new outlets (Total of three) though we have always had three.... and the new ones were not new, but had been here 14 years. The tech even told me as he was leaving, Comcast really needed to get their act together. So, my overall experience with Comcast, over the last 14 years? I find -despite the employees comments I have read- that Comcast has some of the rudest customer care staff I've ever dealt with. Rude, nasty, sarcastic, and mean. The phrase WE ARE PEOPLE TOO means little to me, because when you are behind that phone, speaking on behalf of Comcast, you are no longer an individual with baby-feelings that you allow to get hurt when someone frustrated with the service YOU provide, takes it out on YOU. YOU ARE Comcast. They don't know you as an individual, and don't care to. They want what they paid for to work, and work well- they want the service to justify the expense of the cost (I am now paying 119 a month, for really nothing other than being allowed to view the channels I should be allowed to view any way), which can, at times be a lot more than what we get back. By the time they get to you, they may be have been hung up on numerous times, pawned off on others that had no idea what they were doing, or simply lied to. Your feelings get hurt by abusive customers? Too bad. That's what you are there for. To settle their problems. Suck it up or quit. We don't need people that " just dont care about ur services problems". We need people that realize their company is not always honest, reliable, or even kind.

    Jron7667 10/15/11 8:54PM
  • worst customer service i have encountered. I was on hold for 45 minutes and then they hung up on me. Called back 2 more times after that: the second call they put me on hold and they hung up on me again before i could talk to someone. The last time i called i finally got a real person, he kind of helped but then he hung up when he was going to help me fix the problem. Tried to chat online and the Comcast technical support would not help and gave me attitude. Switching to WOW. Comcast has the worst customer service out there. And worst of all they wanted to charge me to fix the problem when all i needed was the change my billing information since i got a new credit card.

    Anonymous 10/15/11 1:46PM
  • I wish I had accessed these reviews before signing up with comcast. I am a new victim of Comcast's numerous lies. YOU SIGN UP FOR COMCAST AT YOUR OWN RISK. YOU MAY READ THE DETAILS BELOW

    I chatted with a Comcast service rep before signing up with Comcast. During the chat, I asked for installation fees/charges to be waived as condition for signing up up with Comcast. The rep told me that my installation fees had been waived. I then asked the rep to confirm my first month's bill, which she confirmed as the amount advertized plus tax. Of course, Comcast billed me for installation in an amount that is also more than what the rep originally told me during the chat. Comcast keeps me on the phone for several minutes, and when I eventually get to speak to a person, they give me conflicting information, and keep tossing me between my local comcast store and their 1800 customer "deservice". Thanksfully, I saved the transcipt from my chat session with the Comcast rep. Comcast asked me to send in the chat transcript to as proof that they promised to waive installation fee. I mailed the transcript in along with a check payment in the amount that I actually owed on the account. That is the bill minus the installation charges. After Comcast received my payment and the proof they asked me to send in, they disconnected my service. When i called back, I was told that the check had been received, but they could not trace the accompanying document. I asked to speak to a supervisor and was told that one was in, but could not speak to me immediately. I was promised that a supervisor would call me within 24 hours to 48 hours. today is a week from the promise and I have not been called by a supervisor. Instead, their collections department keeps calling me, and will not budge even after explaining the situation to them. I was also asked that I could bring in the chat transcript to a Comcast store to have the issue resolved. I did, and after staying in line for 30-40 minutes, I was told that there was no supervisor available and that the documents must be sent in to Comcast office to have it resolved. After 5 business days of not hearing from Comcast, and not getting my service restored, I called in to comcast. I was told that the documentation I sent in had finally been processed. However, my account could still not be restored. When I asked for why, I was told by Kory (customer ID 31956) that that was all he could tell me from the note on the account. He asked me to call back during the day to speak to their Client Services Department. I did this morning, and was told that there was no such department. And by the way, Kory (31956) does not exist in Comcast. I was asked by the rep I spoke to this morning to email in my claim, explaining that if they see the proof, they will resolve the issue right away. I emailed the document right away and waiting to see what Comcast does. IN THE MEAN TIME, MY SERVICE HAS BEEN DOWN FOR A WEEK, I HAVE SPENT A MINIMUM OF 3 HOURS ON THE PHONE WITH DIFFERENT PEOPLE AT COMCAST, AND HAD TO DRIVE TO THEIR STORE ANDWAIT ANOTHER 30-40 MINUTES IN LINE. This is Comcast's definition of the "Customer Satisfaction Guarantee" they display on the website.

    Stay tuned for developments.

    AnotherComcastVictim 10/15/11 9:24AM
  • Been having internet issues for well over a month now. Tried calling their internet support people, and apparently they have no freaking clue what they're even doing as when I was directed to their 'special' internet tech people, the guy who helped me the first time I had this problem voiced obvious concern over what the first guy told me to do.
    Of course if you want help from people who know what they're doing it's an extra 50 bucks to sign up for the service and another 5 bucks per month, even if you don't use it.

    My speed problems are still not resolved.

    Buri288 10/14/11 4:39PM
  • Comcast services (Internet, phone and TV) were out on 10/12/2011 for over 4 hours. The TV kept saying "momentary outage". What's most comical/annoying was their phone tree which had NO information other than "we know there's an issue and we're working on it". We did ask for a call when the service was restored, and they did call, 12 HOURS LATER!

    MOREGON 10/13/11 11:18PM
  • Comcast customer service is terrible. I don't trust them. I switched from DirectTV due to the need for high speed internet. I signed on at a time when a $250 credit card promotion was offered. 9 months later still waiting for the credit card. Now the offer is over they claim they will credit my bill. What a bait and switch deal. They have me for another month. My recommendation is DirectTV. I had great experience with their customer service. The company is incompetent. They do not know what receivers are in the house and I have to repeat the long history every time I deal with customer service. I swore I would never go back to them, years ago. But, I did for the high speed internet. Don't trust their claims!!!!!!!!!!!!!!!!!!!!!
    Where is consumer affairs at????

    Digger 10/12/11 1:07PM
  • I was charged $20.00 for someone to come out to my house and activate my sevice. The technician said I would not be charged for the visit as I could do nothing to resolve the issue. Since the charge was not put in my first bill i am not entitled to the 30 day money back guarantee. Real impressed with the company so far.

    Anonymous 10/11/11 12:34PM
  • For a few months recently the ComCast High-Speed Internet service was really good. However, in the past five or six weeks it is nearly unusable for watching streaming movies (NetFlix). I have called tech support several times when it goes bad, but they don't seem to know what they're doing. Tonight they suggested an equipment hook-up that will not even allow me to access the internet. Paying a premium price for a definitely sub-par service is not going to go on much longer.

    Anonymous 10/10/11 8:25PM
  • So just had to get 2 Digit Transport

    adaptors for 2 TV's . Thank goodness I have a tech son and husband who could do it. Been alone never . What about those who can't. Issues with Comcast since we switched to them. Cant wait for competition . Will be the 1st to leave. Y

    Ann 10/10/11 4:16PM
  • I canceled my services w/Comcast in August,switched to DirecTV, leaving me with a credit. Comcast then drafted my bk account a month later for $113 b/c my account wasn't properly closed out. This is the 2nd time they double charged me. I called in on 9/16 regarding the unauthorized charge, I was told by the agent a check would be mailed within 4 to 6 weeks. I said UNACCEPTABLE and asked to speak to a manager. I was transferred to a supv and by the end of the conversation, she told me the money would be credited back to my account. Depending on my bank, it may take a few days. Well, almost 2 weeks later, the money was not there. So, I called back on 9/29 and asked to speak with a manager. The cust rep and I waited on the phone for over 5 minutes waiting on a supervisor to respond to her request for a manager. It took so long, she gave me a ticket number(2656869), apologized and told me someone would call me back. I didn't hear from a supervisor (sam)until a day later(9/30 1:35 PM) only to be told that he would try & see what he can do because my account was in a closed status. He said he would call me back and give me an update. Here we are 10/9, 9 days later-No Call & 24 days since my initial phone call & still NO Refund. Absurd! I would not use them again if I can avoid it. My service experience has been bad the entire time I used them

    AtlDiva 10/9/11 6:57PM
  • The customer support is rubbish as you can never get on to the telephone line to get anything repaired

    Anonymous 10/7/11 4:29PM
  • comcast is ripping customers off ,they are too high, they do not have no good quality at all , they suppose to be a company but they can not do installation where it suppose to be, comcast sucks!
    they cut my channels so what else can we watch? we might as well have sattlite!

    snowflake 10/7/11 10:27AM
  • I hated the fact the I was forced to go with Comcast Xfinity. It was either go with Xfinity or the only Comcast service I would get was their Basic Cable. Who wants only that? I asked the customer service person why I had to have Xfinity in order to get the HD channels. I told her I have an HD TV already, so why all this extra equipment, digital set up box, Comcast controller, etc? Why can't I just turn on my TV, use my own TV controller, and get HD? She could not answer my question. She had obviously been programmed to only answer certain questions, and if she got a question that she had not been programmed for, she wasn't going to be able to answer. I can't stand Xfinity. The controller is a piece of junk, and the quality of the HD is poor. It is very hard to tell the difference between a Comcast HD picture and a regular one.

    sabak 10/6/11 11:53AM
  • I WAS A CUSTOMER OF COMCAST UNTIL I STARTED USING AT&T AND FOUND GREAT CUSTOMER SERVICE!!! i HAVE ALWAYS HAD POOR SERVICE FROM COMCAST AND MOST OF THE TIME WHEN I CALLED THEIR TECH SUPPORT WITH A PROBLEM ALL THE PEOPLE I SPOKE WITH OVER THE PHONE HAD AN ATTITUDE IN THIR TONE OF VOICE. i COULD GO ON AND ON ABOUT COMCAST BUT I WOUOLD RATHER NOT WAIST MY BREATH OR MY THOUGHTS ON HOW CRAPPY COMC

    GIGGALETT 10/5/11 7:09PM
  • I am currently on unemployment, This past August who ever I was working with was wonderful. This time I called in to get my account payment arrangement and was told you first have to have your account turned off then we can make a payment arrangement, I then told them that makes no sense to me. Ok my services was turned off and guess what. We cannot make a payment arrangement until you pay the past bill. Ok I can pay X amount of dollars. I need a supervisors approval, I was transfer about 10 times called back , back to back spoke with a supervisor and then was told she could not help me and would uphold what the lady in collection told me. Well the lady in collection told me she would connect me to a supervisor to ok the amount I agreed to pay. I dislike Comcast the worst ever. !!!!!! I have had problems since day one with this company!!!!!!

    Hitmeuplater 10/3/11 7:18AM
  • If I had any idea the hassle, waiting, complications, non-service - I would have stuck with my old dial up connection. I sill don't have a working email account, and they want to CHARGE ME to tell me how to fix it.

    Anonymous 10/1/11 12:12PM
  • I called Comcast 5 times this week and received 5 different answers to my basic question. Their entire staff is incompetent!!

    thekitz 10/1/11 5:27AM
  • DirecTV and Verizon have 24/7 hours for customer support. Comcast needs to do the same. I actually have to work during Comcast's business hours and need better support.

    Anonymous 9/30/11 4:45AM
  • I joined Comcast about 2 month ago after moving to Arizona. I purchased one of the bundle packages and have had major issues with both my phone and net service ever since. After numerous calls on the phone, I finally got a Comacast tech to come out and admit it was their problem and not mine. He assured me this service call was on their nickel because his test showed fault in Comcast's connection/service. Well, I got my bill and they added a $50 service charge so I immediately called Adam (Lead customer service rep) and he informed me this charge would not have occured if I had their $2.99/month service agreement. I told him I wanted the $50 removed from my bill and he refused unless I bought the service agreement. During our conversation my service cut in and out making me repeat many of my previous comments. He agreed our conversation was cutting in and out but offered no support for my poor service and held fast on the $50 charge. I now have purchased the service agreement and now he says he will dismiss the $50 service charge with no mention of fixing my current phone and net issues. His final comment was "is their anything else I can help you with" I am shopping for a different service in Tucson immediately. They are crooks and getting rich off the backs of their consumers. I am also writing a formal letter to the Better Business Burea just so I can add to the many grievances I am sure against Comcast.

    Anonymous 9/29/11 1:35PM
  • What a trip this has been.

    On September 8th(A friday) we called and spoke with the residentail department and the commerical department on 3 way and told them we needed to have our same 3 numbers that we had for the past serveral years. We were reassured and were told their should be no problem, phones will be up and running when the tech comes out that following Monday. On Monday, Sept 12th, my appointment was between 9 am and 1 pm. At 1:05 pm a supervisor from the technical division called and said the technication was running late and would not know when he would arrive.I informed the supervisor that I needed to be leaving by 2:30 to pick up my minor children from school. I was told that if I was not there when the tech arrived at the house, I would have to reschedule. I asked the supervisor, "would I have to leave my children at school and wait for the tech?" the supervisor then responded with "This is our policy and we cannot help you any further"

    When the tech arrived, he barely spoke english. He did not do his job, however you were able to tell he was on a personal call as he was laughing and giggling like a school girl. Before his departure, he informed me that I had two new numbers (NOT the numbers that we asked to switch over that weve had for years) that he was instructed to give us. I told him that I did not want the new numbers and that I wanted MY numbers, and needed to know who to speak to. He said to call customer service and refused to sign off on the paperwork he shoved in my face. He said "Good luck with customer service" while laughing and walking out of my home.

    After he left, I got on the phone with comcast. I spent from 4:30 - 8:30 in the evening trying to fix this problem (which is still to this day not resolved) with 3 different individuals. I was told that the procedure takes 72 hours from the day we request the change of phone numbers. At this point, if you do the math since comcast does work 7 days a week, it has past the 72 hours mark.

    On the 14th, I called again with the same problem. I got the run around, yet again. Called on the 18th, run around again. No one can help. The bucket has been passed from one person to another and no one still knows how to resolve the issue.

    Another attempt was made on Sept 21. My issue has not changed. Nobody still able to assit as to why it has taken over 2 weeks to get numbers that belong to comcast switched over to the right location.

    Today, September 27th, I am beyond irrate, annoyed, upset, frustrated, etc... A phone call has been made and still my problem is not fixed and not one person knows why. All this time one individual who was "working on the matter" has yet to accomplish fixing the issue or even have the common curtisy to CALL and say he is still looking into our issue.

    At this point, I said I would contact an attorny to find out my rights. Over the last 3 weeks I have lost a tremendous amount of clients from my work. After screaming to the point of being physically drained, one person said they will do whatever they can to get this to work.

    Almost 3 weeks later, let's see what happens...

    IF ANYONE IS INTERESTED IN A CLASS ACTION LAW SUIT, LETS TALK. Comcast needs a good eye opener.

    Anonymous 9/27/11 11:40AM
  • I just had Comcast installed due to AT&T not able to transfer my u-verse to the place I was moving for 3 weeks. what a nightmare! I did not get the channels I asked for. the internet I thought was wireless is a cable hooked to the modem that is maybe a foot long so have to stay plastered to the modem. was told the technician and installation was free but got charged on my bill for it and then told I shouldn't have been told that as that was always a charge. seconds after technician finished installation we found we couldn't get any channels. tech said we had to call customer service. customer service said tech had to call them. then was told it would take 45 minutes to download. after an hour, called back and this cs said that cs told me wrong and it would be up to 72 hours. does anyone know what they are talking about there? believe me AT&T is worth the wait.

    Anonymous 9/27/11 6:06AM
  • Today marks week 3 or 4 of an ongoing voicemail problem I've been having with my Comcast account. In spite of the fact that I work from home & have been unable to access my voicemail for over 3 weeks, I still cannot get my technical problem "escalated" to a higher command or resolved for that matter.

    After yesterday's call to them, not only did my voicemail continue to NOT work properly, but now all my calls go directly to voicemail - meaning that my boss & my clients cannot reach me now. And since I can't check my voicemail OR adjust my voicemail settings, I am screwed.

    I spoke with a chirpy customer service rep this a.m. who kept responding to everything I said with "No problem". Twice I responded with "Actually, this is a huge problem, so I'd appreciate it if you stopped saying that." She continued to chirp "No problem" and finally I started responded with a more terse "Stop saying that. It's a problem & you're not fixing it." I said this about 3 times before she got the picture. When I said this, it threw her off balance, or off her prepared script. She did not know how to react. Then, she wanted to have a Technician call me - and I had to point out several times that a Technician cannot reach me as all my calls go directly into voicemail. She didn't understand. Sigh.

    I would get better and more intelligent service talking to a fence post at this point in the game & I have started taking steps to switch to Verizon. I wish there were other options, but there aren't and since Comcast is so bad, it's time to make a switch.

    CarolTaylor 9/23/11 7:00AM
  • Help! I'm suck in Groundhog day! Recently I paid for equipment etc., for an internet hookup to my computer and made an appointment for hookup..the first tech arrived on the appointed day/time and could not find the incoming cable and said that I would need a letter from my property manager giving the OK to drill a hole. Next day I got the letter and set an appointment for service..again the installer shows up, but finds that he doesn't have enough cable. Made another appointment..this time tech shows up and see's that the hole will need to be drilled above a temporary closet in my office and says that a supervisor will have to OK it, and will call me. No call..Made another appointment..tech shows up but says its too late and that I will need to speak with a supervisor. I called Cust.Service again and they contacted dispatch and I was told that a supervisor would call in 1/2 hour. No call back. Called customer service and made another appointment. Tech calls and says he'll be there in 5 minutes making sure that someone was on site. 5 minutes goes by and I look outside and see the comcast truck..but the tech takes off and never came to the apartment. I call Customer Service and was told that I would need to speak with a supervisor and that I would get a call back. No call back. I called customer service and explained the situation again and asked if I could speak to a supervisor.. this time she told me that a supervisor would have to survey the site before a tech could come to the apartment...because notes had been given to dispatch indicating that in order to run the cable the installer would have to drap the wire across the doors of other apartments. I mentioned that there were no doors on the back of the apartment where all other wiring had been installed...it was also noted by the tech that he would have to drill the hole through an existing closet. I mentioned that this was not so, that there was a foot or so of space above the temporary closet and it would not be a problem. Told that a supervisor would call me back..no call back. I called Customer Service (my only option, don't know what else to do) and made an appointment for 9/23 and indicated that I had gotten hold of the landlord and that the cable inside the apartment had been located in the bedroom. Ask to speak to a supervisor told that they would send a message to dispatch. Still not so sure that we weren't going to have a repeat of the previous drive by like the previous installer so I call Customer service to double check on the schedule appointment. Explained the situation and was told that it was a busy time of day and that he didn't have the ability to call dispatch or a supervisor and that I would have to remain on hold for 10-20 minutes. I held for 20 minutes no answer. Decided to call at night..maybe I would get luck and it would be so busy..called, explained the situation..told that the computer was down for maintenance and to call back in a half hour or so. I am getting ready to call back now 3:50 am..not feeling real confident. Now I can understand a business not wanting to deal with this small potato order, and that the work involved may not be worth it to the supervisor, BUT...could someone please tell me that they are refusing to do the installation and tell me how to get a refund? Small courtesy to ask...will someone call, email, send a rejection letter? Again... The missing cable has been located...may want to include this in the dispatch notes..."we don't need to drill, we don't need a supervisor"...PLEASE.
    Thank you, Alan Apgar, 408 879-0331; aapgar14@aol.com. Bless You.

    aapgar 9/23/11 4:08AM
  • Comcast Customer Service is AWFUL AWFUL AWFUL. I've been a comcast customer for several years and I'm starting to look around for other options. Fortunately, this ongoing technical issue will give me an out on my contract.

    I've had no voicemail service for almost a month, and since I work from home, this is catastrophic to my business.

    Every week I call the Comcast customer service line, get put on hold several times, on hold at least 15-20 minutes during the call, and explain the problem over & over again. God forbid they actually read the notes/history in their database. Last week, the rep told me it would take 72 business hours (which is not 3 days, but 72 divided by 8 = 9 business days, or 2 weeks) to resolve the issue. So now we're on week 4 & I still have no voicemail.

    The current rep I'm on the line with keeps cutting me off in mid-sentence & putting me on hold. She just told me "It's a good thing we don't charge you for voicemail" even though this problem is costing my business money.

    Time to change my business email address & find a new internet/cable provider. Hello Verizon...

    CarolTaylor 9/22/11 9:15AM
  • I was a long time comcast customer, but after tonight I will no longer be. I have never in my 65 years seen a conpany with such terrible customer service. Comcast can kiss my $180 a month good bye.

    One verry dissatisfied customer.

    Anonymous 9/21/11 5:06PM
  • i have service with both comcast and att uverse and guess what...att uverse is the best out here in california west. since i switch to att i never saw a service tech again and when i was with comcast i see a tech every other week because each one has its own excuse to my problem. im so gald now and hope everyone switch provider to show them, they got competition out there. thanks for reading

    att uverse 4 ever 9/21/11 11:26AM
  • This was literally the worst customer service experience of my life. I have been trying to get a SIMPLE issue resolved for 3 weeks as of today and still nothing. Out of 4 requests for a supervisor call back, I got one call and she said she had to "review" something and call back - guess what NO CALL BACK - forget it!! Satellite tv it is

    kellijo75 9/21/11 8:39AM
  • Hi again, ok... i agree that we need to take care of several issues with the service, specially since the hurricane... on the hurricane times we had several outages, and i apologize to the people that had an appt on those days.. i mean it, but before we could even get somebody to your houses, we needed to restore the main service, i know that it sounds rude, but how can we provide a technician that is going to make sure that your house gets the provider signal, if we know that the main line to the neighboor is broken? again, there is several issues that could be solved from home, and i mean it, a little bit of google research and you get a lot of things clear, by example, and i dont mean google, i mean help.comcast.net, there you will find all the info to comcast customers, from how to read your bill to how to set up a wireless router from scratch, also i advise all customers to keep an eye on the comcast news, by example, right now we are replacing the old modems and old gateways for a new generation wireless/internet modem/ telephone modem in most areas, wich make things really easier for customers and for agents like me, and i mean it, if you got one of those... you know what i mean, all the info is on the bottom so if you forgot your password to the wifi you can check it at any time, thats on internet and wireless, for the email issues, usually when an agent restart or reset a customers pw, the customer needs to access comcast.net, then change the password since the resetted one is only going to be a temp solution. And thrust me, we are doing our best to help you every day, new trainings on wireless, internet and troubleshooting are been applied, new quallity standards are being applied to train and educate agents, so thrust me... every day we keep growing and getting better to assist you with all the daily issues. thanks again and remember, if 1800Comcast wont work, try 1800XFINITY or comcast.net chat for live chat support.

    jagent 9/20/11 4:36PM
  • I had a comcast agent stop at my store to offer us a quote on internet and business lines. He was very persistant and the offer would save us money. However, none of the quotes on the contract have been honored and our phone bill has been higher than before. Several call to our sales rep has been futile as he never returns our calls. Service reps at Comcast tell us that they are not affiliated with the Comcast sales so the can only relay our message to the escalation department. They also have not returned our calls

    anonymous 9/20/11 7:48AM
  • Comcast spontaneously, with no notice, reason, or explanation, changed my user id and password. I was therefore without email. I repeatedly tried to contact Comcast by phone and by their "chat" function. The phone trees went on and on, and each time I got a person, they would transfer me to another department, to the end of a long phone wait. The chat advice told me that my user id, address, had been given meanwhile to another user so I had to set up an entirely new account and then tried to sell me a bunch of new stuff. Finally, after 8 hours of trying, I got through to a person who told me he would fix it, sure, no problem, but he needed effect the changes and would call me back at 8:30. Sure enough no return call. After going through all the phone trees etc etc. I finally got a person again who said that the "tier two" approval had not gone through. At no point did anyone suggest that since they had made a mistake and randomly switched my account/password, they could in fact switch it back. No explanation, no help, a huge hassle, and, still, email access completely blocked.

    Anonymous 9/19/11 9:32PM
  • Comcast has the worst customr service I have ever seen. When you call the service line you get an agent who barely speaks english. They are a horrible company.

    lisaj 9/19/11 6:25PM
  • Had an issue with my cable not working. Come to find out that you have to have someone come out and activate the jack in the room you want to use. So after paying the 50 cable install they wanted me to pay another 40 to turn on the jack.
    It's a scam go with timewarner or Direct TV.

    Anonymous 9/19/11 2:38PM
  • I pay comcast $300 a month for cable tv, internet, phone and internet to go
    $300....
    and I can't watch tv
    I've had every idiot with a comcast toolbelt out here and it's the same thing over and over
    Your set top box is not authorized
    Screen locks up
    Volume mysteriously disappears
    Comcast is pathetic
    Where is FIOS when I need them?

    joe crow 9/19/11 10:13AM
  • Experience with Comcast Customer Service on Sunday, September 18 2011 resulted in many firsts in my life.

    First time I have ever had that level of poor customer service

    First time I have ever cursed at a Customer Service Supervisor (which I am in no way proud of).

    First time I have ever cancelled service of any kind due to poor customer service.

    First time I have ever followed up with an online review and a letter that detailed the horrible experience.

    We were supposed to have service transferred to a new address on Friday 9/16. Apparently the DirectTV people took over the lines. We called Comcast on Saturday and received wonderful customer service. We had an appointment for a tech to come out between 12 and 2 on Sunday.

    We were in the process of unpacking on Sunday when we noticed phone calls from Comcast at 11:21 and 11:46. We checked the messages and it was calling to confirm our appointment and gave us a number to call. We called the number to confirm and after navigating through the menus and being on hold because of "high number of calls" and "problems with service in our area" we finally spoke to a person a little after 12. While speaking to them to confirm our appointment we missed a third call at 12:09, at which time our installation was cancelled.

    We asked if we could get the appointment back as we were on the phone with them and not able to take the call. And that if they had provided a direct service number to call and not the general customer service number, we might have been able to get in touch with them in an expedient manner.

    After requesting to speak to a supervisor and being hung up on, we called back. Went through the same 30 minute process of navigating menus and being put on hold and once again got hung up on while waiting to speak to a supervisor. We called back again and another 30 minutes later were able to speak to a supervisor who really didn't care to hear what the issue was. This is their policy and nothing else matters. We didn't respond to their pre-calls (actually we did, just not quickly enough because of their slow customer service) their tech was redirected and in no way could be sent to our house even though we were still within the 2 hour appointment window, not to mention still earlier than the 1:00 they had called and said they would show.

    Even though they didn't follow their own policy by telling us about their pre-call policy, they were following it when it was in their benefit.

    We then asked to cancel our account, and she said "Fine". Of course I get online today to see if the account has been cancelled and it hasn't. So I get with the online chat help and am told that it isn't cancelled and we have to call a number in order to cancel. So I guess that will be ANOTHER 30 minutes of my time wasted.

    Karen 9/19/11 8:26AM
  • 9/19/2011 - San Francisco
    From November 2010 until the beginning of September 2011, we had good cable service. As soon as college football season starts, we start experiencing problems with our cable service. The picture becomes pixalated or we just get error references saying "this channel will be available shortly." I called in and spoke to a rep who told me that my DVR was over-heating. Funny thing is that it was cool to the touch. I then called in two times after that only to get an automated message saying there were "technical problems in our service area" which they were diligently working to fix. Last night I wanted to watch some pro-football games and of course all the football channels were not coming in (but I was getting Show Women). So I called in again and spoke to a rep. This time she danced around my questions by giving me a lot of "ifs" and "maybes" but could not trouble shoot the problem form her location. For example, when I asked about the local service error messages, she said that it was an automated default message that goes off when more than three people in the San Francisco area call in with technical issues. When I asked about why some channels come in and others don't, she said the signal strength is the issue. She kept saying that they don't know if my equipment is faulty or if there is a service problem.

    They had to schedule a service technician to come out, which is what I am waiting for this morning.

    What I don't understand is that if I am literally plugged into the Comcast network with a coaxial cable, why can they not test our devices and signal strength without sending out a technician? It felt like a flashback from several years ago when Comcast's customer service issues were so bad that a website named Comcastmustdie.com was born. Unfortunately, they are no longer around so I am back to paying high $ for crappy service. No wonder I left them for three years. Looks like I may have to ditch them again.

    KevinMalek 9/19/11 6:48AM
  • TV didn't have picture. Got a new remote (which could now turn on the cable box), still no picture. Got and self-installed a new DVR, went online and activated it. Got lights going on the DVR, black & white squiggles on the TV, then nothing. So I chatted. She said, after sending the activation a couple of times, that it wasn't well done and I had to call the 888 number. Called that number and got an automaated voice that led me through the same darn steps and told me to wait 45 minutes and call back. Called back in 45 minutes and couldn't find any options to help me with the same, darn problem I had at the beginning. I really dont like Comcast.

    freeharper 9/18/11 8:12PM
  • On sept.14,2011, My daughter started receiving calls from comcast stating that she was to confirm her appointment for friday, we tried nicely telling them they have a wrong number, They would not stop calling, they started harrassing her calling every 15 minutes. So I called the number that kept calling , The guy was very rude , and told me straight out , He does not care if we are not customers and that none of the info they have was even right , They will call and there is nothing I can do about it. I called back 3 more times trying to talk to a superviser, but of course all I got was ( Sorry mam we do not have one avalible at this time) This went on for 3 days . Finally I called my phone company to have the number blocked. Which finally stopped the calls. I am glad i never went with comcast ,you couldn't pay me too. Its pretty bad when they harass a 15 year old ,and think its funny and won't do a thing about it. I have no clue how they got her number at first I thought it was a typing error, But since no one would talk to me or even try to stop the calls , I think its a pathetic way to try to get customers. ( Comcast Harrassing People Doesn't work and its illegel!!!!) Thanks though for making sure I would NEVER be a customer! GOOD JOB!!!!

    Anonymous 9/18/11 7:35PM
  • Absolutely the WORST company to deal with. I BEG you to use someone else if you can! The problem with Comcast is they are big - the bigger the company is the worst possible service is what you will get. They don't need the customer, the customer needs them.

    For years I have had the misfortune of dealing with them over various issues - today I got a disgusting rep who answered my call with attitude and hung up on me twice when I had enough of her crap and asked to speak to someone else in her department. She refused to even transfer me to a supervisor. She told me to keep calling back until I got someone else because she couldn't transfer me to anyone else and then hung up on me. I called back and guess what? Got her again.I decided to try and contact them via livechat or email but apparently there is something wrong with that part of their system and has been for over three days so the only way to contact them is by phone which I have done 10 times today - each time I get BAILEY. I am disgusted that this is what CS has come to. I would love nothing more than to file a lwasuit against this company and I am NOT a lawsuit person. GO SOMEWHERE ELSE!

    Tess 9/18/11 10:59AM
  • I signed up with Comcast-xfinity thinking I'd be saving some money. Turns out, I will be paying more. All the numbers that the CSR quoted me was a lie . I've only been with them for three weeks, but they already billed me for two months service both of which have extra service charges and installation fee which was promised to be free of charge. Due dates of both bills fall on the same month too. How ridiculous is that! It is so true that their customer service suck!! I will never switch to comcast ever again!! They are very aggravating in all aspect of their service. Thank goodness for AT&T.

    loathecomcast 9/16/11 8:04PM
  • Comcast is a horrible, unprofessional, dishonest company. My experience with Comcast service gets a F grade. Especially the Edgewood MD branch of Comcast I scheduled an appointment for Wednesday to setup my internet, and cable services. I was finally able to get an appointment no sooner than a week after I moved to my townhouse. Not a day or two days, but an entire week from the date that I ordered my service was the earliest that they said that they could come to my house. I told customer service that I could not consistently take off of work to meet the technician therefore the technician had to be there for the schedule appointment time. The customer service rep said that the tech would be on time, and there would be no problems. Therefore, I left work early that Wed to meet the technician from 4-6pm. 5:45pm rolls around, and the technician does not show up. Finally at 6:30pm I get a call saying that the technician has gone home for the day, and will not be making my appointment. I was furious! Not only was I inconvenienced, but I was also lied to. I had to take off early from work to meet the tech because I was promised that the tech would be there on time. I told the customer rep that I absolutely cannot keep taking time off of work for their company to cancel appointments.
    The rep then tried to schedule me for the upcoming weekend leaving me without service for at least 2 more days. I told her that since your company dishonored their agreement that I should be moved up in que, and my installation should be moved up to the next day. I tried to schedule a time before I went to work, but the customer rep said that the earliest they could do the service was 11. I told the rep that I could not continue to take off of work for her company to cancel my appointment. She then rescheduled my appointment for after 5pm that evening. I asked the customer rep to have the person be there for 5pm. The customer rep said that they would. I rushed home from work that Thursday, and got home around 4:50 pm. I waited for 45 min, but nobody showed up and I didn’t get a call. At 6 pm I called customer service, and I asked where the tech was. I was told that they did not schedule a tech to come to my house. They did however have the notes on my account to come to my house that day after 5pm. Therefore they had the directions on what to do, but were not competent enough to tell someone to do it. The customer rep then gave me 2 measly $20 credits for being inconvenienced than said that they would schedule me another appointment. I said again that I cannot continuously take off of work for your company’s unprofessionalism. They assured me again that they would take care of the problem, and reschedule me for an appointment for Friday. The customer rep then said that they would call me back ASAP to confirm that the appointment had been set, and that they tech would be here for 5pm (e.g. the earliest that I could make the appointment) on Friday. An hour and a half goes by, and I have yet to hear from the customer rep.
    I then called back, and ask why I have yet to get any confirmation about my appointment time for tomorrow (e.g. Friday). The new customer rep then tells me that I have no appointment set for Friday. After being furious and telling him to schedule my appointment from (4-6pm) for Friday I again tell the rep that I am not going to take off of work for this company to cancel a third appointment. I told the customer rep that the tech needs to be here for 5pm. The rep then proceeds to tell me that I need to be flexible, and leave the schedule time open because he doesn’t know what time the tech will be here. I then explain to the rep that I did do this the 1st time, but your company did not honor the agreement. He then argues with me about how I need to make sure that I am flexible during the scheduled timeframe. Finally he then says that he will make a note for the tech to come at 5pm or later for Friday. Friday comes, and sure enough at 5:45 pm no tech. I then call the customer service number 1.800.266.2278, to talk to someone. There stupid electronic answering system puts me into a loop. When I call the electronic operator says do you want to cancel, reschedule, or keep your appointment. After selectring keep my appointment the stupid system ask me if I want to hear my installation options. After selecting yes, the only installation options were the same 3 questions I just heard (do you want to cancel, reschedule, or keep you appointment) basically putting me in an endless loop.
    I hung up the phone , and called back. This time basically trying to reach an operator from the initiation of the call. When I was finally able to reach an operator I asked to speak directly to a manager. After explaining my story this time to a manager I was put on hold for 30 min while he claimed to solve the problem. After 30 mins of no action the manager dropped my call. The manager had already asked and was given my account information so the manager had my number. However, the manager never bothered to call me back. Once again another example of Comcast’s unprofessionalism. The manager new that my appointment was canceled by Comcast 3 times, the manager also knew that I was not given another appointment, and furthermore knew that my problems with the company were not resolved. However, the manager never called me back.
    I called the same Comcast number again, but this time I was routed to a Louisiana station. At this point, I only wanted to speak to managers therefore when I spoke to the rep I told the rep to transfer me to a manger. After being on hold for 20 mins I was finally able to speak to a manager. After explaining my total dissatisfaction with Comcast the manager then proceed to say I can’t help you because I am not in your district, and since you didn’t give any information to the rep I can’t pull up your info. Then the manager said that the best they could do was transfer to a rep in my area, or reschedule my appointment at their earliest inconvenience. I said that this was totally unacceptable, and asked to be transferred. Not only that, but they did not even have my current information, but instead had info on a previous address that I had with the company. After finally being transferred to a rep in my coverage area I was told that I cannot be automatically qued up in line for installation, but would first need authorization and that could take time. I have been on the phone with the company for over 2 hours, and have yet to receive a new appointment date.
    Comcast is one of the worst companies that I have ever had the displeasure of having to do business with. If they were not the only cable service in the area I would drop their lack of service, and professionalism in an instant. Cable companies my story is a motivation to compete with Comcast and drive them out of business. Potential customers, in my opinion if there is another cable service in your area try them first because on the whole Comcast is an incompetent, unprofessional company. If I could get quality satellite service where I live I would choose them over Comcast cable. I have also done some research online, and approximately 90% of people who have comments about Comcast have negative things to say. Comcast gets an F, they do not pass go, they do not collect $200

    Unhappy Comcast customer 9/16/11 5:46PM
  • Deborah Siry
    7335 Cox Rd
    Cumming, GA 30028
    678 860 0273 geokenst@yahoo.com
    September 16, 2011

    RE: Concerns for Account

    I just wanted to write to express several concerns I have with my Comcast service. I had the pleasure of speaking to one of your employees, Alan Perskin, who was unable to help me but finally after months and months of this particular problem he was the first of many contacts with your company ready, willing, and able to tell me the truth as to attempt to go about resolving some of my issues.
    I’ve been through some tough times in the past three years and was feeling vulnerable, and yes will agree am all out of patience. Truth be told, my Comcast problems have been complicated due to being removed from my home for more than a year, to then return approximately November 2010 and sign back up for service once again.
    Here are the frustrations that are driving me quite mad after almost one year of attempts to resolve.. at least items 1, 2 and 4:
    1. Why I cannot get my computer to operate via internet with the Comcast service from anywhere in an entire 6,000 square foot home but one tiny corner of my living room, call after call to Comcast and purchases of longer and longer wires to keep attached to the modem have been to no avail. Alan did suggest signing up for service to have an installing come out.
    2. Then another topic as Alan inadvertedly mentioned a piece of equipment that he stated I was in possession of, I became angry. I explained to him that this topic has been going on too far. I explained to Alan that many calls to Comcast and the same accusation over and over that I was in possession of a piece of equipment Serial number DCT SABHGRQZD was not only false as I told one representative after another this same thing, ALL promised to clear it up and yet to date, I have to have yet another heated conversation about it. Alan said the Comcast notes indicated that I was given or swapped out or something this equipment on March 20, 2011. I explained to Alan, that first of all
    a.) I had service with Comcast since my return to my home approximately November of 2011.
    b.) If I signed up or purchased a particular package or a service than why is Comcast just giving me my equipment on 3/20/2011, at least 4 months later? If in fact I am paying for such service why hold that equipment back from me?
    c.) March 20, 2011 was a Sunday, so whom is going to explain myself and a Comcast representative apparently being face to face to receive that equipment?
    d.) Further not only can I explain that I was neither near or with Comcast representatives that day but I can prove where I was that day and promise you it was neither talking or meeting with Comcast representatives. So where or why there are notes stating March 20, 2011 was when I received this equipment, I will leave that up to Comcast to PROVE to me, I would specifically challenge you with a signature, as I am assuming if you are going to give a customer equipment, surely you will expect a signature from them.
    e.) Further I know the Forsyth County, GA, location, Rocky specifically, your Comcast representative there, whom I have dealt with for several years and knows me, gave me two pieces of equipment, 2 boxes, I believed he referred to them as adapters. Nothing more, nothing less.
    f.) Each call to Comcast for an equipment outage, so perhaps three or four times (I do have all the dates and notes if interested) your Comcast representative would touch on the topic of this equipment. And I would become aggravated and angry, then they would promise to remove this piece of equipment from my account, yet I realized they were all false promises. I believe Alan stated a representative is not allowed to do so and promised to indicate in the notes that I would take this up with Comcast in the near future either going to the Forsyth County offices or writing this letter. Why all the others allowed me to believe this issue was taken care of we will never know.


    3. My third complaint is that I paid my Comcast bill monthly by going into the Cumming, GA location, thus I know Rocky, Holly and Mary very well. I stopped by approximately (my notes can be located and discussed more specifically if you insist) February to pay my bill with my Brookhaven credit card. Mary helped me. She said the card would not go through and blamed the bank. I stepped outside and called Brookhaven Bank and they stated they could see the attempts to the transaction and blamed Comcast. Anyway I left when I left trying to determine how to handle this bit of incompetence. Within a few days, my service stopped working and after several hours discovered it was due to NON PAYMENT. I was seeing fire as I was notified I would be charged to turn the cable back on. Sometime in the near future I went to the Cumming location and Mary was not in. Holly refused to give me the credit and told me she would have to discuss it with Mary. I never heard from either of them. Since then to avoid such a fiasco again, I have my Discover card paying my Comcast bill automatically. But I would like to request a refund, not so much for the hours it took to discover and resume service or to go to the Cumming office and challenge Holly, but for the charge to reinstate my service. Butyou’re your billing incompetence, all of this could have and would have been avoided. I have been a customer at 7335 Cox Road, Cumming for almost a total of 16 years, check your records you will see I always paid my bill on time and that day in front of Mary was no exception, I was there in front of her, walked away to decide how to resolve it and the date apparently got away from me.
    4. A concern I have been wondering about for the past year since I have been back in my home is this, is it me or has the quality of the internet been suffering. Speaking to people they seem to feel that perhaps when I signed up for service with Comcast again that you apparently have decided not to give me the same quality of service I once had? Could this even remotely be possible? If so, I will be taking offense.
    5. Lastly today was the day I wanted to finally get all my grievances on paper and out to you. A call to Comcast yet again today to get the highest top level person in Comcast to receive this, yielded me on hold for a while. Finally a voice offered me a call back…………in 12 minutes. The voice asked me if I wished to take a survey..as usual…I always response with a “yes”. Guess what I got my survey call, but did I get my call back. Absolutely not. Would you like to guess how I rated Comcast? Well I tried to call again later, and now it is a 24 minute wait…..and yes, I agreed to do the survey again. I have called 20 times over the year mostly 1 and 2am and the wait is even longer? Comcast how can you justify such long waits? I have taken pen to paper to make to memoralize my complaints and can’t even get a real person on the phone to find out whom to complain to.
    Comcast please don’t let me lose all faith in you. I am begging resolution to my issues. I love catching people doing the right thing. Look back at notes where I have honored your employees when they treat me with the respect and professionalism I deserve as a customer. Won’t you get someone on board to resolve these issues for me, I simply have way too many absolutely critical issues in my life to tolerate such incompetence. Thanking you in advance, I am.
    Debbie Siry

    Anonymous 9/16/11 11:13AM
  • Does Comcast care about their customers?

    • My Comcast cable stopped working on Labor Day weekend.
    • Comcast scheduled somebody to come fix my problem on 9 Sept.
    • On the morning of 9 Sept. I called to confirm and found out I wasn’t in their database. I was put on a priority list for that evening. Nobody showed up.
    • When I called for help I was put on hold for 30 minutes and then transferred to an answering service for the local office that couldn’t help me.
    • I contacted Comcast via the online chat and was told that somebody could be at my house to fix my cable on the 15th. I asked if there was any way to get somebody out on the 13th. I was asked if 5 PM was good.
    • On the 13th, I left work early to meet the repair man and nobody showed up. When I called Comcast, the computer told me that my appointment was on the 15th.
    • On the 14th I called Knology and discovered that they could provide me the same services for $38 less a month.
    • It is now 3:00 on the 15th and I am waiting on Comcast’s phone call.

    If nobody shows up tonight, I will be cancelling my service.

    If they don’t compensate me for their poor service, I will be cancelling my service.

    If they don’t give me a competitive price, I will be cancelling my service.

    Whatever happens, thousands of Comcast’s customers on Facebook will know the results of my adventure.

    Kevin 9/15/11 1:18PM
  • I think comcast is scamming all of its costumers! Every month the bill goes up and up and up. I started with bills 110 range for about 2 months, then after 3 months the bill just kept increasing. Also the reception stinks and the so called high speed internet is a joke there have been times where i had no internet connection and constanly rebooting modem...Thank goodness for verizon fios! Even directv is better then this. Comcast rips off its costumers and has many many hidden fees which you are not made aware of. There really needs to be a class action suit and if their is I will be right on board. I will never go back to comcast. Very poor custumer service and product services. Also rude technicians who dont show up as they are supposed to. Horrible, i wouldnt recommend their services to anyone.

    roebla 9/14/11 11:01AM
  • have had a problem gettig past the "in-box preview screen" to get to see my email; it takes sometimes as many as 40 tries before I can get to look at my emails. Comcast Tech Support, suggested I change from I-explorer browser to Firefox as their email service worked better with it. To date it is still not resolved and loks like it will be a cold day in hell by the time they get to it. In retaliation to my repeated requests, they deactivate my user-id and I have to call to get reactivated.

    lucmaone 9/13/11 10:25PM
  • found entering my summer cottage saturday 9/10 no tv service. Called service number
    Repeated twice it was at lake cottage in TN. gave address & phone # 423 area code twice .they stated serviceman would be there next daybetween 8 am & 8pm Waited all day received no calls or serviceman.
    Left to return to my residence in GA. (area code 706)to find messages on my message machine from a serviceman Stating they couldn't get in touch and to reorder a call.
    What kind of foul-up is this? my GA. address and phone # were never mentioned
    Now I have to make a 85 mile round trip to sit around and wait for someone to correct a problem which was caused by some bozo who cut off my cable at the pole because there is a yellow tag on it at the source.
    When your not talking to someone from a third world country, you have incompetent service personell. Question ? does anyone other then other irate customers read these?? Their track record sure dosen't prove otherwise !!

    Pat 9/13/11 7:41AM
  • I have been trying to get Comcast to rebury their cable for two weeks now. They came out on 8/22 to 'complete the work' and the line was still only two inches in the ground and I no longer had service. The tech damaged the line. On 8/25 and 8 1/2 hours of phone time with Comcast, a new tech came out to troubleshoot, determined the other tech screwed up my line, and he put in a temporary cable. So now I still have 120 feet of orange cable across my yard which is a trip hazard, could get damaged by the lawnmower, or could get stolen by someone who needs a ton of coaxial cable. I was informed today they will bury it on 9/19, nearly a month after they started this process. I wish I had another provider for broadband, and I would gladly pay triple what I pay Comcast if I could get good customer service.

    nakedjake 9/12/11 3:52PM
  • The tech. never showed up during my 2 hour window. I left work to be home for my appt.because their equipment was malfunctioning. I spent 69 mins on the phone w/ 3 different people. The first rep lied to me, told me the tech. was at my hse but I did not answer phone(I was on a bus.call). When I asked why he didn't ring the door bell or knock the rep told me they are not allowed to ring or knock at the door...only call on the phone. The next rep admitted this is not true. The 3rd rep said the tech would call me w/in an hour. It's bee 3 bus. days not tech has called.
    Bottom line...I called Comcast wasted over an hr, they knew I was at my hse waiting for the tech and still NOTHING!! Talk about no communication!! Stay away from comcast

    ss 9/12/11 12:22PM
  • Absolutely terrible. Just look at this scoreboard and you'll know enough to stay away. Worst service I've seen by a long shot.

    comcast sucks 9/12/11 11:24AM
  • Comcast is the most worse cable carrier ever. Every day I have to unplug my entire unit to get a channel. I would get better service using an antenna. I will be contacting this useless company and demanding not only a 50% reduction but also a refund. If necessary, I have an attorney on standby. I will cut off my own nose to spite my face. I HATE COMCAST. THEY ARE THE WORSE CABLE COMPANY IN THE U.S.

    gina 9/11/11 5:25PM
  • Comcast internet service does not allow me to make VOIP call, though the service that I'm paying for advertises that VOIP calls can be made with high fidelity. Comcast Cusotmer Care is the worst!! They acknowledge that I'm not getting the level of service that I'm paying for but are unable to do anything about it. This is after literally hours of time spent on the phone waiting and/or talking with Comcast employees. Comcast TV is just as bad. The HD image is choppy.

    sad customer 9/11/11 12:45PM
  • Have only had comcast for three days and nothing in my house work .call comcast to tell them the prombem and the service desk tell me it will be one more week before my cable will be fix . Four sets and only one Wk. If they would of had the service guy fix it right the first time I would not have this promblem . Comcast right Now to me sick I should of just got dish netwk I here they are better. No one listen at that place

    Delldell 9/10/11 5:56PM
  • Service department is RIDICULOUSLY slow. They fix one thing and break something else. Then it takes 1 week before they can "RESCHEDULE" you for another visit.

    slickpdp 9/9/11 5:32AM
  • Unreal. The worst service I have ever received. I literally had to call over TEN times to get the information correct on my account. The speed of the connection is 10/10 but the customer service is a 1/10.

    Anonymous 9/8/11 4:25PM
  • For a communications company their system for enabling customers to get answers to their questions is horrible. Normally a very patient person they have me totally frustrated. If there was another service in our area we would switch. Comcast representatives, if you are reading, consider revamping the way you handle customer inquiries over the phone. It is beyond ridiculous that I should have to listen to your whole menu, get put on hold and then hung up on. Every customer service number I can find from you gives me the same response.

    Anonymous 9/8/11 10:57AM
  • what are you waiting for???? cum-cast doesnt care about your service problems....as long as your paying your due to us on time then your consider vip customer......enough of that, this is how we operate in california peoples,so if there is better service provider somewhere else..go get it. peace out-from your best,top notch service technican...no ingles

    str a-out of cali 9/4/11 12:50PM
  • No one at com-cast can tell me when the road boar to my home will be done they have no idea I have had the tech cancel on me with out any call to let me know I have been trying to get High speed INTERNET for over 3 weeks and they could care less.

    spider0067 9/4/11 8:41AM
  • Five and 1/2 days of no service after Hurrican Irene. Customer service has no information as to when service will be restored or where their technicians are working. This company's customer service sucks...luckily....I have Verizon as a competitor...I'll see if there any better. They have to be...this company sucks...period.

    Anonymous 9/2/11 5:58PM
  • I have NEVER had so much difficulty dealing with a company!!!!! It would take so much time to detail the problems I've had with scheduling, billing, etc over the past 6 months. If we had another choice, I would drop this company's "service" so fast. The one bright spot was the young man who did finally come and install the service. ALL the telephone contacts and attempted contacts have been awful! I am a very patient person who rarely gets mad - but Comcast has brought out the worst in me!

    anonymous 9/2/11 7:58AM
  • Comcast horrible customer service. I had their service and I had a fire inside of my property. I had to leave so that it could get renovated and i wanted to put my services on hold. I was told by them that i could keep my service off for as long as I needed and call them back within 48 hrs of me wanting my service to be restored. Needless to say this did not happen. I was charged for 4 full months that i was not living in my apartment and they would not reverse the charges. They were rude. They called me very rudely and said you need to give us our equipment back which i had no problem doing the way they talk to you is like a piece of crap and they will never ever get business from me again.

    Anonymous 9/1/11 12:28PM
  • Yes, we all know comcast has poor to really bad service. They probably will change their name soon to hide the fact that they are able to give a great service like some of the better companies. Please comcast fix whatever it. In my case it better not get windy or your sevice is down. And I anot talking a wind gust here I'm talking a slight breeze. For a lack of woeds you really suck at giving a service that people want or now need. I hope we don't have a major diaster because I would not have a clue. I can't watch the news.

    Anonymous 8/31/11 4:26PM
  • I have had Comcast for 2 months now, which should have been 3 if it werent for Comcast screwing up our appointment date twice, thus leaving us without service for 3 weeks. They made scheduling errors, yet the customer suffers because of it.

    As a result, Comcast promised to credit our installation costs. First bill arrived, didnt happened. Called into Comcast (probably the 10th time within a month) had no record of that promise. The new representative promised it. Next bill came around, wasnt there.

    So, I decided to make this story really short. But all in all, Comcast has by far the worst customer service of any company I have ever dealt with. They make empty promises, make no record of what they promise or customer requests/complaints, and their representatives have no accountability, so clearly Comcast shows no interest in improving their already dismal image of customer service.

    They have a nice product, but save yourself the hassle of their customer support. By far the worst company I have ever dealt with.

    Dan 8/31/11 10:39AM
  • I am an old customer of comcast my issue is that no one give you correct information

    always they say somethings and do somethings eles.
    comcast is not fair with customers.
    they give you service after while start cut off
    part of that,then increases your bill .then they say this service is for one year and next year rate is going to be increased again
    what they tell you at beginning is totally different from what they do.never care for customer. sometimes you feel you have been che ??? HOPE SOMEONE HEAR THAT AND DO SOMETHINGS .

    Anonymous 8/31/11 9:30AM
  • My cable (with internet) had gone out prior to Hurricane Irene. I practically begged to try and have my service repaired before the storm, knowing that Comcast would be dealing with storm related "issues". I was given a Monday, Aug 29th appt from 11 a.m. - 2 p.m. (after the Hurricane). Several times on the 29th I called during the day to check to make sure that the correct contact number was used on the work order. Each time the customer service reps assured me it was. After 1 p.m. (and no call from the tech), I called and spoke to the service rep - the appt was then changed to 8 a.m. to 8 p.m. Yet again no one called. I called back after 7 p.m., and the rep told me that the notation from the tech was that no one was home at 4 p.m. NO ONE CALL!! My work day ends at 4:45 p.m., which is yet another reason for the importance of the call. I spoke to a Floor Manager named Javier (from the FLA support office) after 7 p.m., and he was unresponsive, and not helpful at all - he actually stated that I had to wait at least 24 hrs before hearing from the Tech Supervisor, that he was following the rules, and that Comcast has other customers. I'm a customer too, and I followed the rules by placing the service call last week (Thurs 08/25, only to NOT have the rules followed by Comcast and it's Technical and Customer Service Support Teams. This is OUTRAGEOUS!

    LCJJ 8/30/11 7:03AM
  • The worst service performance I have ever seen. This statement is made because they not only never show up but they constantly lie about the reason.

    Anonymous 8/29/11 12:12PM
  • hey folks,as a service technican at comcast,we get treated like were in prison or criminal,because everyday we always hear something new to do,and so,some of us are tired of the bs that we get from this comp. IN CALI,also stop ur wasting time on this comp. if ur not satisfy,we just dont care about ur feelings,hahaha and thaks 4 reading

    CALI FOOL 8/29/11 8:48AM
  • total run around from this service. I have been promised credits and yet nothing has happened. 19 days to get a modem and 5 calls/chats until they finally had to send a technician out simply to deliver a modem

    merlin5 8/26/11 5:34PM
  • Does anyone know if Comcast is invalidating user's passwords when they send email notification that there is a payment issue? We're aware of several incidences where these circumstances coincided.

    Yooper 8/24/11 2:31PM
  • I am beyond frustration with Comcast. They lost my electronic payment, yet I must prove that to them (which I did). As a customer, I have been repeatedly treated rudely. I have been transferred to 6 different "service representatives". I have been on hold in excess of 1 hour during this process today. Comcast is absolutely THE WORST! Thinking of switching to Dish network. They are kind and helpful!!! What happened to customer SERVICE?

    frustrated 8/23/11 12:00PM
  • Comcast is frustrating, playing bait and switch with programs. Have spent a good part of my morning trying to get the Blast package and being told the rep would stay on the line with me until the service was initiated. What recourse do I have.

    Anonymous 8/22/11 9:00AM
  • I called Comcast today to request my wireless WEP password since I purchased a new laptop. The password I had in my keychain on my other Mac wasn't working on the new machine, so I just wanted to make sure it was the right password because I had a few changes in routers over the years. I was told that to answer the question I would have to pay $75 (or $79--forgot the exact amount), or I could opt for a $19/month tech support fee. The customer rep was excited to tell me about this new fee...I started laughing because I thought she was kidding. I actually called back again to make sure I understood correctly, but was told the same thing by someone else. They did not have to troubleshoot anything; they just needed to give me my password! The second time I called they tried to tell me they would waive this fee one time, and then we were disconnected. Of course they did not call back, even though in the course of this interaction I had to give them my phone number three times. I decided that it was not worth it to stick with them because, heaven forbid, I might some day have another question! Goodbye Comcast. It was a lot cheaper to switch internet providers then pay to answer my question regarding a password that I pay a monthly wireless fee to have anyway!! Do they really think they're going to keep their customers this way? If you are using Comcast internet service you might want to look into this, because if it's an emergency situation and you don't have time to change internet providers, you'll be stuck paying for them to answer your question. I am not one to jump from one provider to the next, either. I had been with them for at least ten years.

    Mystified 8/19/11 9:17PM
  • I was a college student at UC Davis. After moving into my apartment complex, I started using Comcast internet and cable service for three straight years. I was not prepared for the condenscending, impatient, and very annoyed customer service that I received after I moved out.

    There was some confusion on my part about the payment of the last bill cycle since I moved out half way. I moved out and ended my service on the 31st of July. A payment of 79.74 was made on the 3rd of July. Another was made on the 2nd of August for 40.49. Since my payments were automatic, i didn't check them until after they were done.

    I thought the payment made on the 3rd of July should cover July-August. I called Comcast customer service. A man named Thomas picked up on the other line. Not to sound assumptutous or anything, but when he first greeted me, he already sounded short and impatient. It was as though he wanted the phone call to be quick and done soon. I explained my confusion to him. Things became worse from there.

    I asked him if Comcast bills their customers before each cycle starts and if the payment made on July 3rd was for the billing cyle of July-August and he said yes. Then I asked him why I was billed again on the 2nd of August. He told me that my billing cycle went from July 16-August 15. Since I moved out on the 31st of July (half way through the cycle), I had to pay 40.49. My confusion grew.

    After asking him to clarify, to my knowledge, only 2 or 3 more times, he became verbally upset. I could tell from the way he started speaking very condescending to me, like I was an idiot and could not understand simple math. Just so the situation is clear, I did not show the usual customer aggression pattern through my voice when speaking to him because it is my personal policy to not jump to conclusion when I don't fully understand the situation. When I did not understand him stil, he made a very long pause and did not talk, did not repond at all, like when people do talking to someone they think is very stupid. At this point, I became upset about his impolite manner which should not have allowed him to work in the customer service field for a company like this.

    He explained to me one more about the situation. At this point, his voice started to raise higher and louder through the phone. It was quite ironic because I was treated disrespectfully and was very mad but I did not show that. On the hand, the one who is supposed to sell his product to me, his customer, was close to "yelling" at me in a subtle fashion.

    After that, I realized that the payment made on the 3rd of July was for June-July cycle. This escalated confusion was because he said yes when I asked him whether the payment made on the 3rd of July was for July-August cycle. I let him know this. His only response was the sort of "Oh well, I apologize. Anything else I can help you with?"

    I was done then. I did not even care about the payments anymore and just wanted to hang up. So I said a simple "No. Thank you." since there was nothing else he could help me with or for me to say.

    One lesson I learned from all this is never to have anything to do with Comcast again. The same thing goes for all four other families related to mine. Some of us already switched to att (despite the mediocre customer services there as well) or something else. I also notified all of my friends at Davis to have absolutely nothing to do with Comcast. The price is too high for too disappointing a service. But then Comcast already had a very low reputation among many college students whom I had a chance to talk to.

    unpleasant experience 8/18/11 6:38PM
  • To say that I'm disgusted by Comcast is such an understatement but I don't want to use the words that really describe how I feel about them. May I just say, at a minimum, 1) ENOUGH WITH THE NEW SUBSCRIBER-ONLY DEALS! WTF? What company in their right mind penalizes loyalty? Oh, I know, those with a monopoly! 2) Your effn tech should be able to take my cable box - too bad if they are zip code-specific. You sort that out. If you want me to bring in the box, how 'bout evening hours or at least a location in NEAR my zip code!

    ruski_e 8/18/11 1:28PM
  • COMCAST SUCKS!!!! I HAVE BEEN BENT OVER BY COMCAST SO MANY TIMES I AM SCHEDULING AN APPT WITH A PROCTOLOGIST. I HAD INTERNET PROBLEMS AND TOLD MY MODEM WAS BAD AND THEY WOULD SEND OUT A NEW ONE. I RECEIVED THE MODEM 4 DAYS LATER AND IT WAS THE WRONG ONE. I CALLED AND COMPLAINED AND THEY APOLOGIZED AND PROMISED TO SEND OUT A NEW ONE. 1 WEEK WENT BY AND NO MODEM, ANOTHER CALL PLACED AND I WAS ADVISED THE ORDER WAS CANCELLED BUT COULDN'T TELL ME BY WHO OR WHY. I WENT WITHOUT THE INTERNET OR PHONE SERVICE BECAUSE I HAD DIGITAL VOICE FOR 2 WEEKS. I CANCELLED MY PHONE AND INTERNET WITH COMCAST. AFTER A WEEK WITHOUT INTERNET, MY WIFE CALLED COMCAST AND HAD IT HOOKED BACK UP. COMCAST SENT A SERVICE TECH OUT TO GET IT UP AND RUNNING SINCE WE NEVER RECEIVED THE REPLACEMENT MODEM. SERVICE TECH SHOWS UP AND ADDS A SPLITTER AND GETS IT RUNNING. I GO INTO MY BEDROOM TO WATCH TV AND MY PICTURE IS SCRAMBLED, GOOD JOB SERVICE TECH. CALL COMCAST AND GET ANOTHER APPOINTMENT SET TO HAVE A SERVICE TECH OUT TO FIX THEIR SCREW UP. I TAKE OFF WORK FOR 8AM TO 10AM APPT. AND NO SERVICE TECH SHOWS UP. CALL COMCAST AND WAS ADVISED THE SERVICE TECH ADVISED HE CALLED AND NOBODY ANSWERED SO HE CANCELLED THE APPT. I NEVER RECEIVED A CALL. I AM DONE WITH COMCAST. IT APPEARS THAT THE MORE RESEARCH I DO ABOUT CUSTOMER SERVICE IN RELATION TO COMCAST, THE MORE MY DECISION TO DROP THEM WAS THE RIGHT ONE...

    SCOOTER1757 8/18/11 11:03AM
  • I live in a Condo which has a umbrella agreement with Comcast. I recommended to the condo association to change cable provider as soon as the contract with Comcast expires.

    Last Tuesday I called Comcast to require the istallantion of cable TV and contract High-speed Internet. They told me that the first availability was today, one week after my request. It seemed to me a lot of waiting, but I accepted. I had to take a morning off from my work to receive the technician to install the service who was schedule to arrive between 10.00am and 12.00pm. At 12.00pm the technicina had not arrived so I call the customer service.

    A very nice gestlement apologied for the inconvenience and tried to find out what happened but he could not localize the technicia. At around 12.30pm a lady not very nice called me to say that the technician was late (really?). I emphasized that I need to go back to work and she said that the technician would have been at my apartment no later than 1.30pm.

    At 1.45pm I called again to customer service and I was told that in 15 minutes I would have receive a call to confirm the time of the installation. I did not received any call by 2.00pm and I had to go back to my office. At 3.00pm another lady left a voicemail on my mobile to say that the technichian was at my apartment at 2.50pm, he did not find anybody and that I have to call to schedule another appointment.

    Terrible service 8/16/11 2:29PM
  • Comcast is the LOWEST FORM OF BUSINESS!!!! It's SO OBVIOUS that their WORKERS HARRASS POOR INDIVIDUALS BY CAUSING AS MUCH TROUBLE OF SERVICE THAT THEY CAN!!!! THE COMPANY'S WORKERS HARRASS POOR INDIVIDUALS WHEN THEY CAN BY GIVING LOUSY POOR EXCUSE FOR A SERVICE!!! THEY CUT OFF CONNECTIVITY TO TV AND COMPUTER SOMETIMES FOR DAYS TO HARRASS POOR INDIVIDUALS WHEN THEY FEEL SURE THEY CAN CAUSE POOR PEOPLE TROUBLE AND WHEN THEY FEEL CERTAIN THEY CAN GET AWAY WITH THEIR CORRUPTION!!! THE WORKERS AT COMCAST ARE ALL TROUBLE MAKING COWARDS!!!!

    Rhett2100 8/15/11 5:51PM
  • Wow, I was hoping my experience was the exception. But these reviews show sadly that Comcast Customer Service needs serious improvement. Beware if you need service, carry your cell phone and land-line around with you. The phone rep may NOT tell you (as in my case) that if I didn't carry my cell phone around with me and immediately answer it that the Comcast person would never even show and ring the door bell.

    So when I picked up my cell phone and called back, I was told sorry you will have to wait another 2 days for a technician to come fix your Comcast. Calling ATT today.

    Anonymous 8/14/11 5:12PM
  • I had enough. Received 3 different responses as to why I only get 20 stinking channels. I was getting 68 prior to the xfinity switch. I waited over a hour at the comcast office in PBG,Fl only to have a very smug person tell me as a matter of fact that I need no box to get stinking channels now but for an extra 30 a mo I can upgrade service plus additional service charges and could not cancel service unless I come back with modem and wait in line again.Guess what? If enough people tell them to stick it you can come back in 4 months and get new service plan with over 120 channels and internet for 69.00 a month if you still want to deal with the snake oil salesmen who do this to loyal customers. My guess is the bean counters will figure out losing 280.00 for 4 months service fees they would have received times how many people cancel service is not worth this type of business practice.Kill the giant just say no! CANCEL SERVICE

    DAN 8/12/11 11:31AM
  • Very terrible service, I had transfer my phone & internet service to comcast, after intial installation service is suck. Nobody care after you signing the document, call 800#, they refer to call service rep., call service rep and email no answer for more then 24 hrs. and no one can help,WHAT A SERVICE !!!!!!!

    Bob 8/10/11 10:31AM
  • The entire Comcast company is garbage. The only reason why I am still a customer is because Comcast is a monopoly in my area (and probably most of your area as well). The product itself, flat out sucks.

    TV is poor quality since they made the move to DTV boxes and service cuts off sometimes randomly (imagine watching the climax of a really good movie and then having it cut off with a "NO SIGNAL" sign!).

    Also the customer service supports are idiots who aren't even from the United States. I have a strong feeling they are from India because of the poor use of English and heavy accents. The tech support are no better, they are unprofessional hoodrats. It took me THREE DAYS to finally activate my internet because Comcast had a "blocker" outside of my house on an electric pole and had the nerve to charge me over $100 in sending in a tech to fix a problem that I had no control over. Oh yeah, here's the good part; the customer service rep who sent the tech support said that charges would be waived but when I get the bill and tell customer service my story, they don't believe me and insist on charging me the $100+ for something that was not my fault.

    GO TO HELL COMCAST! AND TAKE ALL THE INCOMPETENT EMPLOYEES WITH YOU!

    Monopoly is Against the Law 8/8/11 8:44PM
  • I spoke with three different people at Comcast this morning and none of them were helpful at all, one of them was downright rude. I have been trying to figure out why my home address is considered a business address on their website. This may or may not be affecting my current rate for internet, but it also makes it impossible for me to "shop" for different rates as well. None of the representatives I spoke to today even acknowledged that what I was saying was true, much less tried to help with the problem. They just kept badgering me about making payments. But I am not going to pay them just so I can get a little help and information.

    knares13 8/8/11 10:18AM
  • DAYS FOR AN APPOINTMENT, 2 TECHS. DID NOT SHOW UP IN ONE DAY ON SAID HE PHONED 3 TIME HAVE THE CELL RECORDS TO PROVE HE DID NOT ALSO SUPERVISOR HAS NOT RETURNED MY CALLS. ONLINE COMPLAINTS WOULD NOT ANSWER MY QUESTION THEY ENDED CHAT.

    Anonymous 8/8/11 8:51AM
  • Service outage. They do not answer the phone. Online Chat clueless.

    Anonymous 8/7/11 7:30PM
  • Transferred between 5 people and then told that the department i wanted to talk to wasnt open during that time. Absolute waste of my time, and i cant wait to cancel and go somewhere else.

    fds 8/7/11 11:17AM
  • Each State has a Public Service Commission that
    governs utility companies such as Comcast.
    I am going to file a complaint about Comcast to the State Of Maryland Public Service Commission; It would be good if the rest of you would do the same with the State you are in.

    fs0002 8/5/11 7:32PM
  • I want to get rid of comcast but there is know way at this time. comcast has the worst customer service in the complete world. they never take care of the customer when the internet fails or the crappy cable service. there prices are the most expensive I think I have ever had to pay for I think there business is a wast of time and should be put out of service.
    upset customer
    Jon

    mrjettagli 8/3/11 8:42PM
  • Tech was instructed to call my cell when he was coming. Tech called wrong number then canceled the appointment without telling me. I called in and got him rescheduled for later that day. Tech missed the second appointment - I believe - because he didn't want to work in the rain. Now I'm on the phone with Comcast for the fifth time today. Looks like it's going to be a long week.

    longingForFIOS 8/2/11 2:32PM
  • One problem after another with Comcast.

    I had Insight cable before Comcast bought them and had no problems with Insight.

    The represenatives don't give full detailed information and when I politly ask for the missing details I get interupted and talked down to like I'm the problem!

    Steve 8/2/11 1:25PM
  • I just love their new, "upgraded" Xfinity e-mail. I love how I can only see my inbox preview and how no matter what I click on (such as "view full inbox" or heaven forbid I actually want to READ my e-mail) it will delightfully just re-load the inbox preview page. When I call they just straight up tell me there is nothing that they can do until the problem is fixed by the technicians and that they will simply let the higher ups know what my problem is. A week later, same crap and in a few minutes I will be telling one of their idiot employees with much regret that I went to another service that actually lets me see the e-mail that I am paying for. And I don't get where they come off calling their crap "high speed". My 82 year old grandma can do things faster.

    Justine707 8/1/11 4:39PM
  • Comcast offers Customer Service 24 hours/7 days a week/but when you call the automated system it tells you offices close at 10pm. I've read most of the comments on this board..I work in a call center myself and must adher to call volume quotas and never....never would we be allowed to behave in the same manner to our customers that the Comcast cs reps behave towards Comcast customers.. #1 This shoddy method of handling customers is totally 100% $$$$$$$ driven and wholely approved by lower, middle, and upper management and don't you believe otherwise ...don't address the customer problems when you don't really have to since you hold a monopoly in the cable/communications business..#2 hire cheap, work INEXPERIENCED individuals, provide poor training, poor management support, and bully the employees to bully the customers..make upselling the #1 priority instead of cust svc. #3 Management in itself travelled up the ranks from that same murky employee pool ... poor quality employees that do not know how to listen, write, analyze, communicate, problem solve, be pro-active and have no integrity or investment in their job or company and behave like thugs and bullys using the anonymity of the call to cover up their bad behavior...and know full well will get away with their bad behavior...most of these cs reps have no business interacting with the public or any human being whatsoever because they lake the ability and even self worth to try to do a good job... even if its just for themselves .... they don't even deserve a job from the way they behave on the phone... this is a low level/low life company and should not be allowed to do business ... at all ...sharks

    np7518 7/30/11 12:08AM
  • THE WORST SERVICE I HAVE EVER HAD TO DEAL WITH! 5 PHONES CALLS, 5 DIFFERENT ANSWERS BY 5 RUDE PEOPLE. 4 MISSED APPOINTMENTS, THEY EVEN HAD CALLED TO CONFIRM THEM, THEN NEVER SHOWED UP! tONE HAND DOESN'T KNOW WHAT THE OTHER IS DOING. WHEN THE TECH DID COME OUT, HE DID NOT HAVE THE CORRECT EQUIPMENT OR THE CORRECT WORK ORDER INFO & TRIED TO RESHEDULE AGAIN & MAYBE GET THE CORRECT EQUIPMENT. THIS COMPANY IS AWFUL!!! ALWAYS ADVERTISING HOW IMPORTANT THE CUSTOMER SERVICE IS, WRONG!!! THEN THEY RAISE THE RATES FOR LESS SERVICE. THE CEO/CFO NEED TO DEAL WITH THESE PROBLEMS IMMEDIATLEY,OR THEY WILL FIND MORE & MORE CUSTOMERS DITCHING COMCAST & GOING TO DISH OR DIRECT TV. ANYTHING WOULD BE BETTER!!!!

    FUEGOLUZ1 7/29/11 8:06AM
  • Comcast technicians and service need to be shut down. Technicians are the laziest bunch of short.bus riders around. You guys are a joke. I feel bad for the call takers and what they go through. It is all because of the techs . Get a new job bums. This a multiple problem I have had. I am tWUA

    shut comcast down 7/28/11 6:10PM
  • Am on Comcast service call #5 tonight (if they show up). First two visits = no fix. Third and fourth visits = no show. Total time on phone w/ Comcast = over 3 hours. Time wasted waiting = about 11 hours.

    rockenfish 7/28/11 3:34AM
  • Comcast technician was unable to solve my problems with new television set. Without my knowledge or consent he allowed another person into my home and both attempted to intimidate me into saying that I agreed that the problem was not with Comcast but with my new set.

    I am elderly and confined to a wheelchair.

    Technician also broke my gate and it has not yet been repaired [after 5 days.]

    sydne224 7/27/11 9:03PM
  • We have been out of high speed internet service for two days and was told that they will not be able to send someone until tomorrow afternoon. The customer service rep was really rude and not helpful. Considering switching to other providers..

    unhappycomcastcustomer 7/27/11 1:58PM
  • I was actually told to switch to Qwest by Tracy (comcast employee) from white sands. Just because i wanted to upgrade my services because i was unable to view my email or watch videos.

    Anonymous 7/27/11 12:06PM
  • ive had comcast for ever and just recently my channels have messed up. i no longer have cartoon network, there 2 fx channels for god knows why and everything is just messed up. i really wish they would fix this mess im really considering canceling my subscription.

    Anonymous 7/26/11 9:26PM
  • Interrupted internet, phone and cable service 3 times in the last 2 days. Nobody answer phone. Terrible and unrealiable service.

    ANDREE CLARK 7/26/11 9:00AM
  • I don't know if this happened to anyone else, but, when the technician came to install my service, he started asking for money for the services, cash. Such as if I wanted extra boxes,$9, cash and if I wanted the internet installed it would be, $50, and for the extra room he charged me $20 dollars, I only payed him the 20 for the room. I told him to do he order, since my son, was the one handling all of it. The technician had a strange insistance on us paying money, for internet installation and such. I'm not sure if thats normal, but it did leave me, suspicous. In the end he did install the internet equipment, without me having to pay $50. I have the strangest feeling he might've been on drugs, at that time. "Comcast has nothing but the BEST costumer service", yeah RIGHT.

    Anonymous 7/23/11 8:20PM
  • It is not just one or two comcast employees that are inept and incompetent, it is every one I have ever dealt with.

    This is all they know in order to resolve any problem:

    Reboot Box
    Send signal to box and when these to options do not work they want to:
    Send a technician or tell you to swap the box at their lobby

    fs0002 7/23/11 5:20PM
  • Just moved into a new house and transferred Comcast service for phone, internet and cable. Technician came and installed everything. One week later a letter arrived stating Comcast requires a $100 deposit due to a bad report from Equifax. We have had Comcast for 12 years and never had to give a deposit! Also, we just moved and our credit scores from 3 agencies are over 780! Called to complain, and Janekia 9NV told me it was a technicians fault! I cancelled all the service and also had my family cancel. Seems they need more money because they bought NBC. Never again - horrible company!

    avocet415 7/22/11 3:46PM
  • I was a customer for a lot of years,last February we had a major snow storm. Lost all of my services, called many times a day. Got no real answers. Took a week and a half. Im pretty sure this got personal and thats why they took so long. People around me had service. Any way i no am a WOW customer and luv it. Yesterday comcast came over and disconnected my service,No contact or anything, also left my gates wide open. Im checking into this one. Im told that they do this all the time, so watch out.

    Anonymous 7/22/11 6:36AM
  • Overcharged, poor services. We have comcast in Florida, and over the pas three years had really no problem. We are here for the summer 9 technicians and at least 100 hrs on the phone. still getting overbilled, and service gets interupted both cable and internet...

    COMCAST suk 7/21/11 3:45PM
  • My Name is Ron Schutz and I have been Cable Customer of Yours and your Predessors for over 20 Years. I have had an on going issue for 7 Months. 4 Calls to Customer Servce, 2 E-mails to Comcastsupport.com/chat and 2 visits by techs have not resolved this issue. No respone from your Tech Department in 28 Days now. I have been Lied to by Customer Service and Tech Support. I am Fed Up and would like to end this Service or get it resolved in the Next Week. I can be Contacted at 219-663-477 for through ronnieschutz@yahoo.com RONALD J. SCHUTZ

    Anonymous 7/21/11 2:25PM
  • Unreachability...As a new cable customer have tried for 10 days to reach a "live" cs rep...on hold 20 min to 45min average... then disconnected with msg "call back". I did a number of times. Tried tech support same thing. Have no cable picture even after following tech suppt msgs on how to do my own tech suppt! Now am ready to cancel all service and cannot reach a live cs to cancel. Am moving on to contacting FCC and CEO Brian Roberts or current CEO at Comcast Corp, 1500 Market St., Philadelphia, Pa 19102

    Anonymous 7/21/11 8:23AM
  • I don't know what to do. comcast customer service staff are very rude. They don't even work to resolve your issue. My cable is not working and nobody seems to be resolving the issue. any cable companies out there?

    eren 7/21/11 8:07AM
  • I called comcast on July the 6 to sign up for a bundle package. Our appointment time was a waste..technicians wouldn't even begin work and had to come back a week later, still didn't complete what was needed. It has now been 2 weeks..20 phone calls and 2 emails and can't get a straight answer from anyone. Was contacted by a corporate person who asked me to call her. i have left numerous messages with no reply. I wish I had an alternative for this area bucause Comcast is my last choice Customers are the least of their concerns!!!

    Anonymous 7/21/11 6:40AM
  • Every time I call Comcast, the operators are very rude. Once I called them to ask for help with my remote control, and the lady just said, "Well, that's a TV problem and we can't help you with that. I don't know what to tell you." Another time I called, they said again, "I can't help you with that, you'll have to get a service technician to come out." If my husband didn't love TV so much, I would get rid of it all together.

    musicianamanda 7/17/11 6:45AM
  • Our phone service has been out for a week now and we have been calling. They have given us two appointments now and have not showed up. They did not even call to reschedule. We will get another provider for our phone service. Their customer service is just bad

    palmyram 7/15/11 3:38PM
  • When I ordered Comcast cable service, they automatically put me on a monthly technical support service that charges my credit card $9.99 / month. I was not informed of this and I did not approve it. I called the credit card company and they traced the charges to this company in Florida and I succeeded in canceling the service and got all my monthly charges refunded.

    Comcast did me an underhanded deed.

    nghk 7/14/11 3:07PM
  • comcast customer/technical support is the worst one I have even faced. They are rude, does not even understand what the customer needs. For past few days I am having hard time to enable my modem for the internet service that I ordered recently.
    I bought a comcast approved modem from a retail store. It was re-furbished because someone bought and returned. But the label says it is (functionality/service) exactly same as new one. Moreover, that was the only one available in the store. One of the comcast customer rep. told me to find the previous person who returned it to the store and ask him/her to disconnect this modem from comcast internet service so that I they can put it on my name...!!! They have a broken system for which they demand the customers to take care of the issue.
    It is just one of the cases....

    ohno 7/14/11 1:11PM
  • Due to a serious family illness, I had to cancel the internet and cable for that family member.

    1. First call didn't work because I didn't have the last 4 digits of the social security number, so they told me to go to this address with the nursing home paperwork to prove the incapacity of their loyal customer.
    2. Noted address did not exist in the world.
    3. I called back and got a closer address (to where I live). (Same 800 number and they knew I had previously called.)
    4. That address only processes payments and the guy there has had so many folks sent there WRONGLY that he KNEW the address of the main place about 10 miles away from the Comcast system.
    5. After I left that office, I called AGAIN to verify the NEW address. Yes, it is correct. (#@%(#%)
    6. That particular address is INSIDE a gated real estate development. There are SO MANY consumers sent here that Comcast actually has SIGNS posted with "correct" location of business office. (Sort of like those real estate brochures you take from the little dispenser in front of the house for sale.)
    7. This office originally told me I needed DIFFERENT paperwork, so I demanded the supervisor, SOMEHOW without bad words.

    I do NOT pay for comcast but mark my words, if I had to do without phone, internet, or cable I would GLADLY do so.

    I am composing a calm, well-written letter to the CEO and GUARANTEE that I will tell 100 friends, acquaintances, et al about this unbelievable company.

    Jim 7/13/11 5:14PM
  • Calling Comcast for "customer service" has got to be the most aggravating experience. NOW we have to wait for TWO languages other than English and hope that we don't get someone who can't speak English! When you call with what should be a quick, simple question, you have to go through endless "Press 1", "Press 2" and on and on. And leave a number for them to call YOU back?! Forget it! I understand fully why the lady stormed into her Comcast office and started hammering the equipment. It's that annoying! If I had a choice like I did in a nearby city, I would change. In my neighborhood my only other option is to get a converter box which I may end up doing.

    Anonymous 7/12/11 7:26PM
  • You have missed the appointment that you made and the staff has no ideal where the technician is or how to contact. We have waited at home all day to have your computerized voice tell me that "looks like we missed your appointment let me get to a rep to help you". The rep Karen new less than the computerized voice.

    Anonymous 7/9/11 10:07AM
  • I have tried for 4 days to get a tech to my house to check out the TV system. after 20 to 30 minutes waiting to speak to someone, they give me a appointment date and time and tell me the tech will call. I get a phone call the night before the apt telling me my apt has been canceled. Again after 20 t0 30 minutes I get another apt and the same thing happen. Today I finally get a phone call on my apt day and the phone rings 2 times and after i answer the phone the sorry tech hangs up. After 3 pm don't wont to work late. I will go back to direct TV at least they will answer the phone and try to talk you through the problem and if that does not work will send a tech to your house.

    Anonymous 7/7/11 4:46PM
  • Just love the customer service that Comcast provides. Trying to get cable repaired in Student TV room here at Wesley. Over the past month. Comcast called after hours and canceled our appointment for last week (we did not request), rescheduled 3 days past original appointment. Rescheduled for today between 10:00-12:00. Called at 7:52 a.m. this morning to say they were coming by. Been transferred 3 times and on am presently on hold (it's been 1 1/2 at this point). Thank goodness for speaker phones. It's 10:13 have not seen anyone. Yep...that's customer service at it's finest. I was transferred yet again and then was disconnected! After 1 hour and 45 minutes.

    pamw 7/6/11 7:34AM
  • I just had two operators hang up on me,
    and the last one yelled at me TWICE.
    when I asked her not to, she said she wasn't yelling. I've never been yelled at by a customer service operator. WTH?

    comcast sucks 7/5/11 7:13PM
  • Unlike their ads, it is almost impossible to reach any one live person. It is very frustrating to try several different before one is located. And, since installing the new digital system, we have had more problems in less than a year, than we ever had in the previous 10+ years! If this is 24/7 help or assistance is really, really is not working!!

    what is this? 7/5/11 9:10AM
  • i am so dissatisfied with this company my service has not worked correctly since i had it installed , and they play this game where they kick out your appointment by confirming it at least 4 times i had to keep my house and cell on me for 5 hrs i confirmed the appointment each call then the tech called i said not this time suckers im on to this game . jock was still on me 3 and a half hours later i was told we will get to go threw this again in 2 weeks so im still screwed . going back with dish and centery link

    tms 7/4/11 10:19PM
  • Comcast is the worst internet service i ever had. They always say their equipment is always working and that it is my equipment that is not working. They blame problems on me when its clearly their fault. AT&T is way better and we are switching over after the contract.

    John 7/4/11 8:16PM
  • I was abused at the Marshfield, Ma Comcast office by the male rep called "operator BZB" I am a long time customer and service has usually been excellent...until this recent nightmare:

    On July 1, 2011 I had an upsetting experience here while paying my bill. There was an error on my balance, (recently downsized services & had credit which wasn't reflected on bal. due.) The male service rep (operator BZB) approached me at the counter. Barely a moment after I inquired about the error he rudely replied : "I'm not going to spend an hr w you!' He went on to say 'last time I spent 55 min with you & later you complained about me.' I stood there stunned as he insulted me w a coworker & customers present. Refusing me service, he made me get in the other rep's line. Evidently he held a grudge against me (the consumer) for wasting his time the prior month ! Yes, I spent time reviewing options, figuring out which services to change etc. I turned in cable boxes for free adapters to save $. Once home, the CC tech dept couldn't activate them (operator BZB failed to enter needed codes,) causing us a loss of cable for 2 days! Who should be mad over wasted time & mistreatment???

    MsIntuitive 7/3/11 3:56AM
  • We have had three missed appointments, and every time we talk to someone, they tell us how sorry they are, and that they will make sure to have a supervisor call us back. No one has ever called us back. Each technician who has actually shown up has brought the wrong equipment, told us "I'll be right back" and then left for good. How does Comcast send technicians that don't even have the right equipment? It's comical how bad their service is. If you can get any other cable/internet/phone service, I urge you to do so. For the poor schlubs like me, who only have Comcast as an option (because of the building we live in), I guess I'll just continue to wait at home, praying someone from Comcast will grace me with their presence so they can then proceed to overcharge me for shoddy service and terrible customer service.

    Anonymous 7/1/11 11:17AM
  • I think the agents on here are trying to sugar coat the issues with comcast. I've had AWFUL service both times round. Once when we had cable, phone, & Internet, which they over charged us EVERY month. We had to call every month to get our money back. Finally we ha enough and switched. We now as of this past Monday have Internet with them just out of lack of options. Our wifi quit working and apparently they only care about Internet and not wifi and will charge you $100 to have a tech come and see what you're problem is, as well as an additional fee for wifi tech support. This is the stupidest thing I've ever heard of. Not only that but I've been trying to get through to a HUMAN all week and when I finally do I get disconnected. All 10 different reps "promised" to call me back but I still have yet to hear back from one. The negative feedback is pouring in because you guys suck at taking care of your customers. The way your supervisors hide behind the reps and don't ever want to face the angry customers who just want answers as to why they are being treated so badly by poorly trained employees.. It's all just disgusting really.. I actually had to educate one rep on the phone while he was attempting to help me. That's how bad it is.

    SuckItComcast 6/30/11 10:16PM
  • First and foremost, CS Reps. deceitful and liars, called the executive office in Philly, they forward the info to office in your region. You have to repeat your concerns as if they not only deaf, but truly retarded, even a 1st grader can get what is being said. They attempt to hold you to a contract, stating they are giving you the lowest price, even if the are advertising something less. I have both phone/net and truly don't have need for the phone. I asked 7 times for just the net service. They refuse to give the net for lower price, get this it has to be bundled, I am cancelling my service all together. A-holes! More like A-hole wipes....

    DivineOracle 6/29/11 5:10PM
  • Truly a company from hell! I am about to call them for the SEVENTH time in 2 months for the same problem: After a few days the Mail Program refuses to recognize my password. Invariably, when I call I'll be put on hold for 10 minutes, before being routed to a menial phone person in MANILLA , PHILLIPINES who has absolutely no ability to help me. Each time I plead with them to talk to a supervisor and they assure me that they will escalate my case. To date: You guessed it!- Not a single phone call.

    I live in a rural area where Comcast is the only company that offers high speed internet. I despise dealing with them and would cancel my service TODAY, if I had an alternative.

    turnbow7 6/29/11 8:32AM
  • -----
    MY NAME IS MARGIE MARTINEZ FROM CLOVIS CA. AND ON FEB OF 2011 I STARTED SERVICE WITH COMCAST. MY HUSBAND LUIS MOJICA STARTED SERVICE ONLINE. ONE OF THE FIRST PROBLEM THAT HAPPEND WAS THERE WAS NOT TO BE NO ACTIVATION OR INSTALATION FEE FOR 3 ROOM, WHEN THEY CAME TO MY HOME THEY WHERE CHARGING ME 19.95 PER ROOM,. I SAID HELL NO!!! THE SERVICE TECH STATED WE COULD GO DOWN TOO OUR LOCAL OFFICE AND PICK UP THE 2 EXTRA BOX WITH NO PROBLEM. AND RUN THE CABLE OURSELF. IN THE FRESNO AREA THE HAVE A VERY LIMITED CITY WIDE BUS SERVICE AND SINCE WE DONT HAVE A CAR WE HAVE TO MAKE ARRANGEMENTS FOR A RIDE. AND SINCE COMCAST ALWAYES HAS PROBLEM THE LINES TO MAKE PAYMENTES FOR PICK UP EQUIPEMENT IS ALWAYS OUT THE DOOR. SO I MY HUSBAND WAITS IN LINE FOR ABOUT 45 MIN, AT THE SAME TIME I TRY TO USE THE KIOSK TO MAKE A 100 DOLLAR PAYMENT AND IT WOULD NOT WORK. ABOUT MY 8TH DALL TO CUSTOMER SERVICE A YOUNGE LADY FOUND OUT THAT SOMEONE PUT IN THE PHONE NUMBER WRONG SO EVERY TIME I CALLED CUSTOMER SERVICE I HAD S LONGER WAIT BECAUSE THEY COULD NOT FIND MY ACCT DUE TOO THE FACT THE [HONE NUMBER WAS WRONG. WHEN IT WAS LUIS TURN ALL THE SPENT IN LINE WAS IN VAIN. THE CSR WOULD NOT GIVE US THE 2 OTHER BOXES.
    WE GO HOME AND MADE ANOTHER APPT. AT NO CHARGE THEY COME OUT THE NEXT DAY AND TRUED TO CHARGE NOW 15.99 PER ROOM. NO WAY I SAID I CAN NOT AFFORD THAT COST. AGAIN THE TECH STATED THAT WE COULD PICKU[ THE BOXES AT THE OFFICE. SURE YOU CAN I REPLYED I'M NOT FALLNG FOR THAT ONE AGAIN. SO THS TIME LUIS CALLED AND A REP SENT USE 2 BOXES AT NO CHARGE NEXT DAY AIR. TOOK 3 DAYS TOO RECEIVE THEN ON MY BILL THE CHARGED ME NEXT DAY AIR. IT TOOK ME 4 MONTHES TO RECEIVE A WIRELESS MON. THAT ONLY WORKED 1 WEEK, COMCAST MADE A APPT. WITH USE DID NOT SHOW UP, I CALL THEM 2 DAYS LATTER AND THE REP FIRST STATED THAT THE TECH WAS TIRED AND CANCEL THE APPT. BY THE END ON THE CALL HE TURNED THING AROUND AND SAID I CALLED IN AND CANCEL THE APPT. WHEN I ASKED FOR THE 20 DOLLARES FOR MISSING A APPT. CALLED ME A LAIR AND ONLY GAVE ME 10 DOLLARS CRT. WE WERE WAITING FOR A MODEM AND ONLY RECEIVED A EMPTY BOX WITH A RETURN LABEL IN IT. ONE TIME I MADE A PAYMENT ON THE PHONE BY CC AND RECEIVED A CONFERMATION NUMBER FOR MY PAYMENT THEN RECEIVE A LETTER SAYING MY SERVICE WAS GOING TO BE TURNED OFF CALLED IN TOO COMCAST AND THEY HAD TO RECORD OF A PAYMENT THEN GAVE THE CSR ALL MY INFORMATION ABOUT MY CC PAYMENT CC NUMBER AND MADE A REPORT ON THAT CALL I ASKED CSR ABOUT THE GIFT CARD AND I COULD MAKE A NOTHER PAYMENT SO I COULD RECEIVE THE GIRT CARD WITHOUT NO PROBLEM. JUST TO FIND OUT THE WE DID NOT HAVE A CONTRACT FOR THE 3 BUNDLE SERVICE AND COULD NOT RECEIVE THE GIFT CARD. I HAD TO FIND OUT THE COMCAST NEVER PULLED OUT MY MONEY FROM MY CCARD. SO THIS MADE ME TOO MONTHS BEFIND I CALL CSR TO NOT ACCT ABOUT I WOULD MAKE A PAYMENT ON THE FIRST OF THE MONTH. CSR NEVER NOTED ACCT AND STATED WE WOULD NOT RECEIVE AND GIFT CARD AND COULD NOT SIGN ME UP FOR THE BUNBLE PACK SO I COULD GET THEM SHE SAID THERE WERE NO PROMOS AND THAT THERE WERE NONE COMING OUT AT THIS TIME. SORRY BUST GET THIS MY HUSBARD CALLED THE NEXT DAY I SIGNED UP FOR A PROMO. NOW IM WRITING THE LETTER BECAUSE MY SERVICE IS GOING TOO BE TURN OFF. I NOT SURE IF I AM GOING TO PAY MY BILL OR JUST RECEIVE SERVICE FROM AT@T GOOD LUCK WITH YOU COMPANY.

    THANK YOU

    MARGIE MARTINEZ
    CLOVIS CA

    Anonymous 6/28/11 6:29AM
  • THE worst company with THE worst customer service. Their employees just do not care!! If you are thinking about signing up for Comcast service please think again! Save yourself a LOT of aggrivation!!!!

    flsister 6/27/11 5:37PM
  • Very rude customer care. Live support agent just closed the chat in middle. That guy didn't even know that last billing details will be mentioned in PDF in online billing. Very poor in performance. • chat id: 3a930ac5-2d12-4c21-9b58-81fe57fb67b6; • Jose Alexius is the agent name.

    Anonymous 6/27/11 12:09AM
  • I called to set up triple play for the parsonage and have the bill submitted to the church each month. The house was older, had to be rewired, and the outgoing pastor was not gone yet so was told to call back to reschedule putting in the service. I am the church treasurer so all my information was noted on the account along with the incoming pastor's ssn. I called back today to get everything rescheduled and was told I needed the ssn of the incoming pastor, no other information would satisfy comcast. If that isn't the pits, I really don't know what is. Once the ssn was received, even though the church would be billed, I needed permission to set up a new installation. I even said 'OK, I'll just set it up with Knology' and all they could say was ok, you do that. Anyone see a problem?

    Treasurer 6/24/11 2:27PM
  • COMCAST is by far the WORST I have ever had to deal with as far as customer service & living up to promises/guarantees is concerned! A simple move & transfer of service has turned into a MONTH-LONG nightmare!!
    (1) Missed and botched installation appointments,
    (2) Incorrect or inoperable equipment provided,
    (3) Incomplete & inaccurate information provided via both the phone & Live Chat, (4) Multiple contacts (all documented) required with their Customer Service to resolve seemingly simple issues, and several instances where reps deny such documented conversatins even took place! (which is why I use Live Chat - - get documented session info).
    (5) Refusal to provide DIRECT contact #'s of people either actually working on trouble tickets or their departments charged with resolving the issues
    (6) Failure or unwillingness of their system to update returned equipment information without proof on our own receipts such equipment was long-ago returned. Would rather immediately send out huge charges for said equipment than update their accounts.
    (7) Failure to update account records and charges after receipt of equipment for up to 2 WEEKS, whereas they would be the first to institute late payment charges the first day possible if your bill is wrong due their not updating your credit side!
    (8) Failure to provide ANY promised call-backs at ANY stage of the game!
    (9) Making the customer jump thru hoops to have a credit moved over from an old account to a new account on a service relocation/transfer (a process which, they state, is "easy") - - especially when failure to move over that credit would result in a "late charge", whereas the new account actualy shows a credit balance everywhere but on the bottom-line!
    (10) Arrogant recommendation that customers just "pay the full amount indicated" to make things easy until their messed-up system gets everything straightened-out. Nothing like an interest-free consumer loan to Comcast!!
    (11) Failure to put out a correct message to anyone calling the old phone number directing them to the new number - - a month later!!
    (12) STILL not beyond the "provisioning" stage of sending out the promised "free" router after more than the specified 4 weeks' time.

    It has been over a MONTH since our move, and Comcast is nowhere closer to resolving the multiple issues as they were on Day 1.

    If we knew then what we know now, we would have switched to Verizon and kissed Comcast goodbye.

    If Comcast happens to be monitoring this website, since they seem more concerned with maintaining their image than actual customer service, let them look at in-progress Order #440692120 or trouble tickets CR251027189 or #237772 (esc ticket #110617-000104). HOW long is TOO long to expect resolution?!

    They need more oversight, and need to be forced to be more customer-oriented, their claims in commercials to the contrary nonwithstanding.......

    DisgustedWithComcast 6/24/11 8:21AM
  • So this all started last week when we called to arrange to have our services moved from one apartment to another in the same complex (right across the parking lot). We arranged for Comcast to come out on 06-24-11 to disconnect the services at the apartment we are in now and connect the services at the apartment we are moving to. Comcast's first screw up is when they came out three days early (06-21-11) and disconnected the services at the apartment we are moving out of and didn’t even connect the services at the apartment we are moving into. After speaking with multiple customer service representatives on Tuesday I was told that it was a mistake and that a service tech would come out and connect the services at the apartment we are moving out of and the apartment we are moving into on Wednesday 06-22-11 and that the tech would call when they were on the way so we could meet them at the apartment. Well now for the second screw up by Comcast, a service tech supposedly came out Wednesday (never called) and hooked up the service at the apartment we are moving into but still did not connect the service at the apartment we are in now. So after being with out internet or TV for 24 hours now I went over to the new apartment and hooked my internet modem up and much to my surprise, the internet still did not work so I called customer service again and they told me that they had to transfer the modem to the new apartment in there system and that should take care of the problem, which it did not. So I walked down to the junction box and looked to see if my cable had been connected as they claim that it had, but it was not connected. So I called back and spoke with another Comcast customer service rep and informed them of what was going on. After being on the phone for several hours and getting very irritated at the lack of knowledge (ie. General & Comcast system knowledge) I was finally able to convince on of the many customer service reps that the person who did the connect must have made a mistake and that they needed to have someone come back out and fix the problem and that I needed to call back this morning and confirm that someone would be out today to fix the issue. So after being on the phone for a couple hours today I was told that the service tech will not be able to make it out to connect my services until Sunday 06-26-11 (5 freaking days) So after another phone call I am finally able to cuss and yell enough at the person on the other end of the phone for them to call dispatch to arrange for them to come out today to fix something they screwed up.

    After all of this taking place I finally stumbled across the direct number for the C.E.O’s office. (215-286-8960) after speaking with the admin assistant I am being told now that my case is being taken directly to the C.E.O. and that I should receive a phone call shortly (wont hold my breath on that one). But I hope for the best from calling the C.E.O.’s office.

    matt j. 6/23/11 12:37PM
  • Comcast Internet Services has the worst customer service I have EVER dealt with. It all started 3 weeks ago when a contractor doing work at my neighbors house (where the Comcast utility box is located) cut the DSL line which goes from the Comcast box to my house.

    Since then I have spoken to Comcast's customer service dept. over 15 times, they have sent out 7 different technicians and I still have the same problem, their cable line has not been buried and is run over my fence and through my deck.

    The latest situation happened earlier this week. We had an appointment for a "line crew" to come out & bury the line on Tuesday 6/21. O crew showed up Monday, took a look at the problem & said they'd return Tuesday 6/21 to do the actual work. I called Comcast on 6/21 at Noon, 5:30PM & 8:00PM as nobody from Comcast showed up or called. I was told on all 3 calls that I had an open ticket and that a tech. would be at my home by 9PM. When nobody showed up, I called Comcast again at 9:30PM and was told my appointment was rescheduled for Wed. 6/22. My wife took ANOTHER day off from work Wednesday, we called comcast at 12:30PM, 5:15PM & 7:30PM & were told a tech would be arriving by 9PM. I called back at 9:30PM when nobody from Comcast showed up & was told that the tech. called my cell phone at 7:00PM to reschedule for today 6/23. Of course this was totally false, a lie... When I pointed out that I called after 7:00PM and was told I had an "open ticket" & that a tech. would be out by 9PM. The customer service rep. apologized and did not have any further information for me except that they would be out today between 9AM-9PM. He also said his "supervisor" would call me (last night) with an explanation. Of course, nobody called last night.

    Today, I spoke with a supervisor of the deptmt. which is supposed to come out to my house for the job. He had no explanation and said that it appears the job has been rescheduled for TOMORROW 6/24. When I complained "LOUD ENOUGH", he said he'd have someone come out today. They are supposed to call me prior to coming, however, I won't hold my breath.

    Unfortunately, I don't have any other DSL options where I live or I would have switched providers a long time ago.

    If you are considering ordering Comcast Internet Services, do yourself a favor and DON'T DO IT! They are HORRIBLE

    Intlcff 6/23/11 6:53AM
  • Take that STUPID "newssmaker junk" off channel 30!!! It ABSOLUYELY serves NO PURPOSE!

    It cuts into IMPORTANT news .. such as the verdict in the case of "The Hot House deaths" This had just started when that junk interrupted!

    Also, while watching a documentary .. the conclusion (after watching for 55 min) was never seen due to the STPID COMCAST NEWSMAKER CRAP..and that OLD lady .. please, I know her son is the CEO for comcast but get her the hell off!

    Your service people are great..my only other issue was after breaking my leg and being totally housebound, it took over a WEEK to get a service person here to fix the cable! They had to exchange the box..not acceptable...

    Cindy Edwards 6/22/11 3:13PM
  • I have been having a bad connection for at least two weeks. I've contacted Comcast several times. Ride service and no help at all. I am paid by how much work I get done and I am loosing several hours a week in work because of the proplen connecting to the internet.

    Anonymous 6/22/11 9:23AM
  • I have been a Comcast customer for 1 week and a day. I have had 4 issues with them already. Starting with being mislead about wireless service and NOW they want to charge me 150.00 to do something I can do myself. My 1st week of having Comcast internet I lost my connection several times in 1 day for 3 days straight. They offer a free nortons download with there service I have been UNABLE to down load it not to mention I CAN NOT open my terms of agreement email.

    Anonymous 6/21/11 9:06AM
  • I'm anoymous down a few comments who complained about service. Just wanted to pass on that Comcast did NOT show again yesterday. Needless to say we're moving on but the customer complaint comments about CenturyLink aren't much better. Any suggestions fellow customers?

    DeeBFMW 6/21/11 5:06AM
  • Comcast is terrible. There are always issues with our internet service and our "On Demand" service. I always call, they always apologize and say we will try to fix it now and if not, or if it keeps happening we will send a technician out. OOoh lucky me, your gonna send a technician out... AGAIN! And the price, they charge! Don't even get me started. Im done and will be looking for alternative TV, phone and internet providers!

    Kellsdog 6/20/11 8:30PM
  • I will be gone to Europe this summer for a month to see my family for an emergency meeting and I called Comcast to figure out a way of putting my internet and TV account on hold for the month I will be away since I'm not going to use their services and I don't see it fair to pay for something I'm not using.
    You think it's easy to get a hold of someone at Comcast or to get a problem solved? Not a chance!
    Sure enough, after minutes and minutes of waiting for someone to pick up, this Ana answers the phone and after I explained the situation, she's sorry that she can't help me because their policy of the 'seasonal hold' has to be a minimum of 3 months.
    Well, then I say, how about I do put the account on hold since you can't offer me anything better but after one month I decide I will cancel the account since there is no way on earth I want to deal with a company that care so little about their customers and is so damn inflexible! She didn't' know what to say at first, but mustered afterwards that I can certainly do that if I wish to, but if I want to reactivate the account, there will be the fees I need to pay. At which I had to ask her: who in their clear state of mind would ever wanna do that, once they canceled their account due to intolerable customer service they've received so far?!

    Comcast - sorry about all your money you're wasting on your TV adds, but unfortunately everyone know what a horrible reputation you have regarding your customer service and your inflexibility to work with the customers and their needs. I might as well look for a different provider!

    ank_as_trinity 6/20/11 1:39PM
  • My cable went out on Friday, June 17. The cable box does not work. The light will not come on. Four full days later still no service. A technician was supposed to be here Saturday. No show. Sunday. No show. Today between 8:30-11:00. No show. If you're lucky enough to reach a breathing human being they all want to do the same thing -- refresh the box. It's not working people! My latest call was at noon today after the tech didn't show. I was told someone was on the way. It's 2:03 pm and no one in sight. I think it's time to move on.

    Anonymous 6/20/11 11:05AM
  • I ordered Comcast service online and was shown that the installation charges were going to be $34.99. I then hesitantly signed up after which I received an email in simple language stating the monthly recurring charge will be roughly $95 and the installation charge will be $34.99. The tech came out and installed the service in a very professional manner. I received the bill today and it stated that I had $93.90 in installation charges! I promptly called Comcast customer service and told them this. They offered to lower the charge to $60 or I could go in to a store to get it reduced ($25 for my time for them to fix the issue?) I then requested to talk to a supervisor and was connected with Jay (employee #15694) who stated that I needed to message an online rep to resolve the issue. He reduced the installation to $50 which is still $15 over what it should have been. This is terrible service! If Comcast would like to correct the issue they can provide me with a credit even greater than the $15 to make up for their issues (customer #8155100016051389).

    Anonymous 6/14/11 8:06PM
  • Comcast has the worst customer service representatives I have ever dealt with. The jankiest service I have ever dealt with. How about you fix your remotes so you can fast forward and rewind your DVR like a real remote control they built in the 70's. They put a unreliable service together without fixing the "bugs" get a celebrity to endorse it and charge you for it. Why do the other cable companies work just fine and Comcast does not

    yeahhh! 6/10/11 3:28PM
  • I get so frustrated when I have the misfortune of having to contact Comcast. I NEVER get the same answer or correct information from any of the customer service (??) people that I talk to. They are rude, untrained and uninformed. Every time I call I get a different amount to be billed and they can never give me an accurate breakdown. I HATE COMCAST!! There is no loyalty to continuing customers...only discounts and promotions for new customers.

    Anonymous 6/9/11 6:22PM
  • Comcast is a bad service provider. I have 4 tv's in my home. I have a 60 inch plasma tv in my den, every since the new service turned over, I have had problems getting my channels to work. Some of the upper channel works and others does not. I call to talk to an service tech, nor of them could help to resolve the issue. I still do not have proper service on tv in my family room where we spent.

    delapoole 6/9/11 1:10PM
  • I was reading through these comments over the past week and it was really quite frightening. I actually contacted Comcast and spoke with a customer service representative who was really not very friendly at all. In fact, when I expressed to her that I was contemplating taking my services to another carrier, she plainly told me that was my option. I was very perturbed at the beginning of this ordeal. After processing the customer service rep's comment, I decided, I was not going to settle for that response and I really needed to be treated as a satisfied customer would expect to be treated. I contacted Comcast Corporate headquarters on June 3, 2011 and lodged my concern. I was told that an individual of management would be in contact with me. I received a call on June 6, 2011 from a Corporate member to assist me with my situation and I have been nothing but completely satisfied. I can truly say that today is June 8, 2011 and my issue has been resolved to my satisfaction. There are still a few caring individuals in Comcast who care about you, so don't give up if you haven't received your expected response, give it another shot. When you speak with a Customer Service Rep who you don't feel is providing the assistance you desire, ask for a member of management or contact the Corporate Headquarters location. If I completed my ratings based on my initial contact, they would not have been so great; however, I focused on the positive individuals I dealt with and it was more of them than the negative. Blessings to You!

    satisfiedcomcastcustomer 6/8/11 9:10PM
  • EVERY SINCE I HAVE HAD COMCAST, THEIR CUSTOMER SERVICE HAS BEEN THE WORST. INCOMPETENT, UNPROFESSIONAL, INCONSISTENT. HOW MUCH WORSE CAN A COMPANY'S CUSTOMER SERVICE GET?!

    Anonymous 6/6/11 11:51PM
  • COMCAST CUSTOMER SUPPORT DEPARTMENT is a joke...these people will tell their customers how important they are to comcast as one of their clients..and they are dedicated to assisting them with the most priority and with the up most support!!!
    Well...just wait till you have to contact them with a problem..and I guarantee you that you will discover those statements they make is only talk..and NO ACTION...No wonder their contact numbers are all on a automated system..and you cannot ever discuss your problem directly with a live COMCAST Representative without going through the same old..same old process of press #1 for etc..press#2 for etc. If I told all those lies..I wouldn't answer the phone directly either.
    And...when you do get a rep on line..most likely you'll get transferred to another rep 3 or 4 times..or the line will hang up..after you have spent 45 min to 1 hour waiting on hold...and I am NOT Exaggerating. and believe
    me customer service at COMCAST has quite a few AIR HEADS who will tell you anything..and not direct it to the service department to be implemented.

    THAT IS WHY I TERMINATED COMCAST COMPANY for phone..tv cable..internet service...to many incompetent Employees in the companies customer support department..I ADVISE EVERYONE...Find A More RELIABLE COMPANY..unless you like to get RIPPED OFF!

    I resent having to wait 2 weeks for a tech to come out to my home for repair service...having to cater to their schedule 100% of the time is ridiculous..wold not mind a 1 or 2 day wait...and there is no way they will compromise with you..their way..or..no way!!

    6/6/2011

    tabjr2 6/6/11 9:04PM
  • Here is my story. Comcast Reps went door to door. We were having some issues with our phone and internet service. Comcast rep said that Comcast was faster and better service. We had a power box already in our back yard so our speed would be even better. We were told they offer a wireless router for free and that we could pick it up at the office and would have it working the same day as installation.

    Comcast phone and internet installed on May 28th 2011. The installer said we could go to the office and pick up our router that day. We tried and they said they were out of stock, had been for awhile and didn't know when they would get more in. Than told us to go online and order one for about $10 in shipping. We did and were told 3-5 days it would be here. Not confirmation was ever sent out so we ordered again about a week later. Confirmation sent. It's going on day 6th and still nothing. We were told the modem had a back up so we would never loose power to our phone. Today we woke up to no internet and no phone. Do to being very pg I need phone access. The rep who signed us up said that whenever there is a problem we are to call him. None of this hassle like other companies. Today we call and tell him our router problem and he tells us we need to go to Best Buys and buy our own. We tried doing the online customer service chat about the router and they finally got an order in but by this time we are pretty upset and decided to call Qwest back and go back to them. The problem we were having with Qwest they were working on fixing and by the time Comcast came to install we weren't having the buffering/loading problems. We were told that comcast would be much faster. No buffer/loading problems for netflix, youtube, facebook. Could use all 4 computers online at once with no problems. could play games and watch multiple netflix etc. Can't comment on the multiple use because we never got our router but we still got buffer/loading problems with Youtube, Facebook and netflix and we went form internet access for 6 people on 4 computers to 1 computer for internet access. The last 2 weeks has been a real pain. I use internet for so many things and researching.

    Herbmom 6/6/11 9:03PM
  • Terrible customer service, but that seems to be nothing new. No TV service and a hefty monthly bill, and the soonest they can schedule a service call is 5 days from now. You've got to be kidding. A company of this size and this is not storm related.

    pmfpa 6/6/11 2:27PM
  • I had there service for only 6 days and out of the six days actual service one day. Just one day and they tried to bill me for installation that I had done myself. When taking the cable boxes back they had the nerve to tell me tnat I left a drink ring on the box. It was not even my equipment that she was looking at, perhaps some assistance with manners would be helpful before hiring some people.

    currahee 6/4/11 5:19PM
  • I can't even put in words how horrible the customer service is with this company. It's amazing they're still in business. Without a doubt this is the WORST and most FRUSTRATING experience I've ever had with a company. If you're looking at this site and thinking about getting Comcast. DON'T. You'll regret it.

    bobheacox 6/3/11 12:36PM
  • I have been having problems with my service since February. Most recently, 2 days ago my internet service continuously was going on and off. I called for service AGAIN. I was told I would receive a $15 credit for it being out for 3 days and I technician would be here today, Wednesday to fix the problem. This is the last opportunity I was giving comcast to fix the service.

    Today, no technician, no phone call. I called to find out about the credit for my waiting for the technician and was told my credit from Monday is only $9. I got some indian speaking english only wanna be speaking cust svc rep who couldn't seem to pull up my account in less than 3 minutes after an 8 minute wait to get to her. I asked for a supervisor and she hung up on me.

    I call back... another 15 minutes of being on the phone. Now, they want to call me back in the next hour. I don't want to spend 4 hours tonight sitting by the phone so I can have reliable internet and cable. This is it. I want my credits and I will be securing other service and firing comcast.

    My advice, call every time your service is out and demand the cents they will give you (or a couple bucks depending on your service) for whatever service is down. Until they feel it in the pocket they will not provide reliable service!

    They used to schedule technicians and then call me the day of the appointment and leave a message saying they cancelled the tech because they found the problem. That only lasts a week or so and the problems arise again.

    Also - watch your bill and ask for the credit amount... only persistence will finally get some people reliable service!

    former comcast customer 6/1/11 6:09PM
  • The thing to know about comcast is that "every" rep in "every" department gets a commission for upselling you services, and not leveling with you as to the true bottom line price that may be available.

    Best advice is sign up for anyone else you possibly can and don't allow a company this horrible to become a monopoly.

    Bogu 6/1/11 9:34AM
  • I HATE comcast! It's so frustrating to deal with. I am always kicked off the internet and the modem is "non responsive". I have a tech at my door atleast once every other week. For whatever reason, I go 1-2 weeks with out a signal and then magically it comes back.

    These customer service reps think that its just fine that we are wasting our money for a service that our entire economy depends on? My business thrives on the internet for leads and other resources. My children need it for their online classes and research projects. My husband and I rely heavily on the internet for our banking needs. There is no reason we should have this much trouble with our internet service.

    Why is it that every other company is coming out with the latest and greatest and all comcast does is change their name and charge you an extra $5 plus a month! Nothing improved. You changed your name. Service sucks and keeps getting worse. The customer service reps are rude, inconsiderate and leave you on hold for 15 to 25minutes at a time!! How ridiculous is this?

    IHATECOMCAST 5/31/11 12:48PM
  • COMCAST SUPPORT IS THE WORST...THEY SENT AN EM AND SAID I HAD TO UPGRADE MY NORTON AND IF I DIDN'T THEY WOULD DO IT AUTOMATICALY. SO I UPGRADED...IT HAS DESTROYED MY COMPUTER AND I HAVE WORKED 5 DAYS TRYING TO FIX THE PROBLEMS...COMCAST IS OF NO HELP..JUST SAYS SORRY I WILL HAVE TO TALK TO NORTON...
    THIS IS A HORRIBLE COMPANY

    PEREZ 5/30/11 11:16PM
  • Had Comcast for years in Harford County, Maryland area, without too many problems but the last few years the service has really gone downhill. Spent the entire Easter weekend without any service, as I did the last wekeend in December..was told my call wss a "priority" call, still took three days to restore service. Following week it went out agan...because someone hit a "fiber optic line"...didn't know Comcast used fiber optic, but that is what they are telling people

    I was told my house was at the end of a line, and the guy didn't even know which way, up or down the road it went...evidently the signal is too weak to hit my house when the signal is restored.

    And then they want you to take off work for four hours and sit in your house when the problem is never even in your house. I sat for four hours and didn't hear from anyone. I called Comast and they said the guy had come and fixed the problem,,,which he did, but never let me know

    If Verizon Fios is available grab it...I switched and its ten times better, no cable modems, you're not connected to some line with three hundred other people..the FIOS box is attacehd to the cable and phone lines outside the house, they give you a free router...the picture is better...the cost is the same or less than Comcast

    jwpower2 5/24/11 11:52AM
  • They are the most arrogant company that I've ever dealt with. They've taken my fence apart to get to a terminal in the corner of my yard because they were too lazy to knock on my door. On another occasion they buried a new service wire to my house that my grandmother could have dug deeper. Of course, after only several weeks it's popping up from ther ground. Then they dug up my lawn for a neighbor's service, without prior notice, not leaving a note, not knocking on my door, etc. If someone had done this to Brian Robert's lawn it would be called "Criminal Trespassing with Three Years Probation". When I called to complain, they tell me they had a legal right to do it. But apparently not the sense or courtesy to let me know beforehand. Bottom line... I'm enjoying my newly installed Direct TV.

    Catch-22 5/21/11 1:28PM
  • I had 4 techs come out in the past two weeks, and sure they are nice, but no they can't resolve the problem for me. They are okay they just don't seem to be able to fix anything.

    The people answering the phones are incompetent though. They want you to reset your modem, them when the tech shows the info is gone from the modem history making it impossible to track. All in all they block some ports games use too and they won't unblock so you can play games like Second Life though they have a Comcast Sim in the game. It's just a big mess. I wish there was something better in my area.

    Blood 5/21/11 3:39AM
  • the customer service reps i spoke to really sucked. they were pretty impatient and not very understanding of my siutation. they transferred me so many different times. and they didnt speak very clearly.

    Anonymous 5/20/11 11:18AM
  • I can't even begin to tell you how frustrated I am with Comcast and their lack of customer service. I scheduled an appointment for a technician to come out and repair my cable line. The customer service agent said it would be one week before they could have someone out. I waited very patiently for one week pass and was looking forward to having my cable fixed yesterday, Wednesday, 18. I took off work to be home for my confirmed appointment. At 11:30am I received an automated phone call confirming my appointment and I followed the prompts to confirm. It was trash day so I went outside briefly to collect the garbage cans and evidently while I was outside Comcast call again at around 12:30pm. They left me a voice mail saying that since I was not available to confirm my appointment they were canceling my service call. When I checked my messages later I called Comcast immediately and they said SORRY I will have to wait another WEEK. I was in complete disbelief and asked to speak to a supervisor. A so called supervisor by the first name of Charles came on the line. He told me sorry that was the best that they could do and I responded with that's unacceptable. I requested to speak to someone higher than him and he responded with... "If you would like to speak to another representative I suggest you hang up the phone and call back". At that point I can honestly say I completely LOST IT! I am normally a very calm cool and collect person but Mr. Charles made me furious. I'm now going to be spending my day researching other providing so that I can happily take my business elsewhere.

    Djuna Baskin 5/19/11 7:53AM
  • My husband received a collection notice for a Comcast bill. The agency said the bill was cut in March 2011. Problem? This bill was in Jacksonville, FL and we have been in Virginia Beach since March 2007 AND not lived in Florida since January 2004.
    Hubby contacted the bill collector and they said it would be taken off. We contact comcast to find out wht is up and if we need to put a freeze on hubby's credit file. They say they have no record of that name at the address specified on the collection record.
    So is Comcast so desperate for money that they are 1) sending out bills to people they don't even have accounts with anymore (we did have comcast back in Jan. 2004 - bill paid in full), 2) someone out there using hubby's social - the comcast rep said that his number & the ssn number on file didn't match.
    At any rate, we aked for the fraud department number. Would you believe that when he called, it wasn't working??

    QM1Wife 5/19/11 6:37AM
  • Digital Service completely out at my Yulee, Florida address. (North of Jacksonville.) Analog signal works fine. After making my way through the automated operator hell to finally get to a live person, the response was "you need to check your cable connections to your set top box". The service rep would not connect me to a supervisor.

    gordo 5/15/11 10:04AM
  • Cable TV service in Jacksonville FL has been out for several hours and there is no way to get in touch with the idiots!

    gfus 5/14/11 6:18PM
  • I have pixalating, intermitten service disruption for both TV and Internet. Comcast, supplied and installed both devices. They even hooked up components with their rep and cables and splitter from TV to computer. Now that I am getting pixalating, intermitten service on TV and Comuter, they are sending a representative out to fix and said there will be a charge! I called them back saying they completely installed and supplied all equipment and parts, AND now they want to CHARGE ME for their equipment! My payment due date is the 15th and have been paying on the 3rd without fail for over 6 years. They say they are not responsible for anything and there will be a charge. THIS IS NOT RIGHT! AVOID COMCAST at all cost. They do not care about their loyal early paying customers at ALL!

    Anonymous 5/11/11 6:44PM
  • Comcast is the worst internet service provider in America period. I am wondering how Comcast happens to pull that one and be still in business. It has been 1 year since we switched our service to Comcast and since then, we cannot setup email to outlook 2007 and cannot setup email to scan document to email from our scanner because no one at the Comcast technical support team knows the SMPT server information. Every time we called and spent hours on the phone with technicians and he or she cannot solve the problem and promised that the call would be escalated to a different group who will call back to solve the problem and no one ever call. Next thing we are planning of doing is to make a video to post on YouTube to let the world know how Comcast treats its customers.
    Comcast uses incompetent technicians in India who barely speak English and with poor phone communication services and no one can hear you when you speak to them. You have to repeat yourself 100 times before they can understand what you said. Terrible customer services and we are greatly disappointed!

    Yahwey 5/9/11 2:59PM
  • We wanted to get a qutoe for business services for our company. The rep. said, " sign a contract first!" I asked if they even have service at our location. He said maybe, but wont check unless I sign first, If they dont have service , then I can cancel.

    Thats nuts!!!!!!

    chicagoman 5/9/11 1:24PM
  • Here's my story. I wonder if Comcast exec's will read and reply --Customer Service is the #1 priority --correct????.

    April 16th - called and discussed the three package deal (phone, cable, dsl)-signed up. Wanted the wireless router for dsl- no issue the tech would bring with him.
    April 20th - Comcast to install new services. I had my sister (way over 21) come over to my house since I had to work. Technician called and said he could not install since I did not leave my driver’s license and I was not there. I told him that no one said that was a requirement, but he said it was policy. I had to call and reschedule for Friday.
    April 22 - Took the day off. Tech came but did not have the router. Said I would have to order on line. I told him that's not what was promised, but he had no router with him. I showed him my driver’s license, but he said he did not need to see that..??? omg this is not going well. I almost cancelled then..should have gone with my gut feeling. But had him continue. I asked him not to switch the phone service so I could continue to use my current DSL service until the router came. He said no issue.
    At 8pm that night, my DSL service went down. I called him and he said must be a issue with my current provider as he did not switch the service. I called the 1800 number, and apparently the phone system was switched over. I was upset but asked them to overnight the router since I could not order on line. They said it would arrive on Monday.
    April 25 - Had my sister stay at my house again in case someone had to sign for the router. At 5pm router was still not there. I called customer service and they said it was shipped via regular mail. I was so frustrated I told them to cancel the phone and DSL - would keep the cable, was going back to my previous provider.
    They apologized and said ok it was cancelled that day. Told me I could drop off the router/equipment at their store. ME..drop it off?? Why would I go out of my way again? I told them to pick it up or I could mail it. The rep said she would send me a package to mail it back to them.
    April 26 - Signed back up with my previous carrier. Got a new service, no home phone, just wireless DSL. Router would come and service reinstalled on Friday. Dang, down for another 4 days...and I work from home a few days a week.
    April 29th - Got the new DSL router and low and behol, the one from Comcast too. Installed the new router, and the service did not work. Called AT&T and put in a ticket.
    May 2nd - DSL still not working. Called my home phone number since I had a feeling Comcast messed up again and my line was still active. It WAS still active! I called Comcast and my service was not cancelled. OMG - how many ways can they mess this up??? I cancelled again.
    May 3nd - Still not working, ATT working on it.
    May 4th - Late night did not get home before AT&T closed, still not working.
    May 5th - On my way to work, called my home phone number and OMG it's still live!!! WTH--called Comcast again. It was still not cancelled!!! The rep on the phone cancelled AGAIN. I told him I did not receive the mailer so I could return the equipment. He said just put it in a box and mail it back. WHAT? What type of training do these people go through? Don't they know their own procedures?? I am not spending another minute on them and will not drop it off or find a box to mail it back. If they want it they can come get it. When I got home, the phone number was still active--errrr now I’m steaming. Turned the TV on and my cable was all messed up. No premium channels were available..but my PHONE was still working. Called Comcast AGAIN. First rep said I had to unplug to reset the cable since my DSL and phone had been cancelled. I told him the phone was still active and he told me it took 24 hours to activate the cancellation. WHY didn’t the first rep tell me that??? My blood is boiling. I unplugged the cable and 20 minutes later when it came back on still had the same problem. I CALLED AGAIN!!! The rep I got told me my cable package had been changed to basic verses the premium I had. OMG --I'm dealing with complete incompetence! She reset the cable, and hopefully it will stick. Called AT&T still no DSL. They sent a rep out on Saturday and there was a problem with the way the COMCAST tech wired my outside box. GAUD - OMG - how is this company in business??? I'm finally up and running, but except for the last rep I talked to at Comcast it was complete and utter incompetence!! Now, they are very pleasant to talk with, nice manners, but hell I would rather have someone who knows what they are talking about and can deliver the service!! So, Comcast what do you say about my GREAT (?) customer experience?? E. Fleming

    Anonymous 5/8/11 10:53AM
  • I wish, never thought that comcast would work for me. I've desided to order it and waited for my appointment. Only to find out that I have no ground cable that would allow to get service. 5 House's Accross next & 2 houses down have cables but this one doesn't. Ok, tech said ok will call order to get it installed. They came out and installed cable from the house tot he green box underground. No call no info 2 weeks past. I called them, ok we get another appointment. Another tech came out, ahh you now have cable to on property box but no cable from the switch. WHAT? HUH? Does it MAKE SENSE? OK 5-7 business day's. Guess What NOBODY Showup 7 day's nobody. This is worst i've ever seen. Never get service from them. seriosly AT&T is much better that comcast. Trust me on that one.

    kewlseriy 5/6/11 11:55PM
  • The wonderful company of comcast sent a bill for 197.00 to a collection agency without any bill number or any info of any kind so which made my credit score go from excellent to fair. It turns out it was a guy the next town over with the same name as me which closed his account 4yrs ago for bad service.On top of all the trouble they have caused me they dont even return my calls and I'm a "customer" or I Should say soon to be a EX-customer!! Comcast SURE DOES TREAT OLD CUSTOMERS PRETTY BAD!! 12yrs and no more!!

    Anonymous 5/6/11 9:59AM
  • Comcast is the worst service to have, not only there Customer Service sucks no one knows how to handle the calls. I moved into a new location and the person previous had left a bill outstanding, and for a month and two weeks Ive had the run around. They requested a new lease, my ID, a bill, SS card, and still no one could lift a hold off the account! Crazy! im done...

    Sophia P 5/5/11 12:43PM
  • As a business owner, I cannot believe the incompetency of this company. We closed on our new home yesterday and a tech was supposed to come over between 5 and 7 pm and set everything up. He came, and he left because the cable was NOT attached to our house. We called immediately and we were told that the installation would be taken to the top level, level 10 and it would be done first thing in the morning. Well, first thing in the morning turned out to be close to noon. As we flew in especially to get all this done, we needed it to be completed and up and running today. We must have spoken to 6 or 8 different people. Finally, Jose, whose i.d. is Operator 160 B called from Customer Service Escallation and told me the tech would be at our home between 5 and 7 pm tonight and not to worry. I even called the Corporate Headquarters and explained it all and was told that they would be calling their regional office about this. Well, we leave tomorrow and the job was not finished as promised. I just went on-line with the Comcast live chat support and the fool there wasted more of my time and says:

    CochieGBLD: I am sorry. There is no record of that phone number on file, Martin.

    CochieGBLD: Since I am from Internet and Phone Technical Department, I would need to connect you to our sales partners, Martin.

    Then the Comcast dummy sends me this:

    CochieGBLD: Please wait, while the problem is escalated to another analyst

    CochieGBLD: Please wait, while the problem is escalated to another analyst

    analyst Cochie has left room

    All I can say is that I am shocked that this company has any customers in this "tight" economy. If it were not for them ofering one or two things different from AT&T, I would go with AT&T instead. The V.P. of Customer Relations should be "tarred and feathered" for the lousy job he/she does. I would rate this company on a 1 to 10 scale as 1 (the lowest score possible). If I could give them a zero, I would. Please, at all costs, do NOT use Comcast!!! They are the sludge of the bottom of the barrell.

    MPO 5/4/11 8:09PM
  • Comcast makes it close to impossible to talk to a real person. They have menus that automatically disconnect you. They make you give account info over & over. When you voice frustration to the phone reps, they ignore you, they literally pretend you never said anything & read from a script about whatever is the next thing to say. You contact customer service, they send you a stock reply about how much customer service matters.

    I'm a real person 5/3/11 1:29PM
  • I have been through a mutitude of Call center emp;loyees, 1 in person emplyee (who happened to be the most RUDE person I have EVER ENCOUNTERED), 2 Comcast supervisors, 1 Supervisor manager, and 2 CORPORATE EXECUTIVE ASSISTANTS! All of this because my modem fried and I need a new one shipped to my home. I DO NOT want a comcast tech in my house as I have had nothing but problems with them also. Not to mention I am seriously ill and going through a mutiple docotr appointments and tests daily for the last few days. I have more coming up in the next 2 weeks where I cannot wait for someone who may or maynot show up on time. This experience is making me question just how much I truly need television and internet in my life. Especially since Comcast is the ONLY choice I have in my area. THIS COMPANY SUCKS!

    Anonymous 4/27/11 3:09PM
  • I am a retired industrial engineer/OR analyst who worked over 40 years trying to improve effectiveness of large corporate and government operations. Comcast would make much more money and satisfy its clients were it to hire and use some people like I was once.

    It has been frustrating at the least to try to add telephone services to the internet and television services that I have.

    Anonymous 4/27/11 9:21AM
  • I am shocked (although shouldnt be) by the comment from the comcast service person. Your job is to listen and try to help the others on the line. And people are paying your company to have the service not to use the library or speak to there spouse. In addition, people shouldnt need to know what service they have or what the components are. Not everyone has that knowledge doesnt mean they should be treated the way comcast treats people. I am fed up with comcast never having enough customer service people available. comcast has the worse customer service i have ever seen, until a year ago i didnt have cable and in less than a month, i wont have it again, i refuse to pay 85.00 for something that i really dont need and dont need the headache that comes with it.

    marge 4/27/11 5:36AM
  • i have hadit with comcast , i have been a satelite customer with directv for 6 yrs and dish for 2yrs and never ever had i ever had any technical or programing issues with the service the only reason i switched to comcast was because the apartment complex i live at didnt want them to install a satelite in the ground on the premises i didnt know that they could place the satelite in a stand until today .. well i got my first bill from comcast initially i was told my monthly bill will be 86.00 a month my first bill came and my bill was 241.71 i was shocked to see that for everytime i had an issue with the service they installed the charged me 25.00 per customer service call plus 20.00 for a technician to come out and fix there problem plus not to mention the equipment was defective and worn and the customer service was very bad ..comcast is a crook and should be disconnected themselves they trap people with their promotions and offer bad service on packages and customer service ..I WILL NEVER EVER DO BUSINESS WITH COMCAST AND AS FAR AS THE BILL THEY SENT ME THEY CAN SHOVE IT DEEP UP THEIR ASSES I WILL NOT PAY THIS AND WILL DISPUTE IT ...ANYONE WHO IS STILL DEALING WITH COMCAST I ADVISE YOU TO TERMINATE YOUR SERVICE IMMEDIATELY AND FIND A SATELITE PROVIDER OR ANOTHER CABLE PROVIDER WITH BETTER SERVICE AND EQUIPMENT ..I JUST WISH I READ ALL THESE CUSTOMER COMPLAINTS BEFORE I EVER HAD DEALINGS WITH THESE PEOPLE ...L.FAIRLEY

    L.FAIRLEY 4/26/11 11:55AM
  • Terrible reception that they always had an excuse for when they came out repeartedly. Poorly trained technical staff. They trick you into promotions and neglect to tell you that if you go with one that your rates will triple at a later date. The customer service is so poor that it can't possibly make up for the rest.

    notgonnatakeit 4/26/11 10:44AM
  • we are required to have converter boxes on all the tvs. we lost several channels can't get any reason why. Also cost keeps going up and up w/ no specials deals for long time customers. we are considering dish or direct tv. after reading some comments will never consider comcast voice

    Anonymous 4/25/11 8:24PM
  • i have just about had enough of COMCAST. Verizon became Frontier and they wanted to increase my rates so i switched to COMCAST. i had several people tell me about their poor customer service, but i switched anyway. We have 8 TV's and 5 of those have DVR's. We have two phone lines (one residential and one business along with HSIA. Several issues with getting it set up in the house properly (installation, boxes not working right, channels not coming in), but we finally got it working. Then i wanted to increase my speed and have my 2nd line identified as my business line so they put me in touch with their business department. I filled out the needed paperwork and they contacted me this morning to come out and change my one phone number and HSIA to business. The problem is they disconnected our TV and i can't receive calls on my business line. I started calling around noon and it is now 4:16pm and i am still on the phone as i type. This call is currently timing at 58:11 and she hasn't come back on the line. I think she's gone. They keep asking me if i wanted my service disconnected. Not sure why i would have asked for that, but i've told them repeatedly that i don't and would like it back on. One person said they would have to come out to do it and that would be next week. They didn't have to come out to disconnect it, so why do they have to come out to turn it back on? I also have several unhappy clients who have been trying to reach me today, but can't because my business line can't receive calls. My home phone can, but not my business. So no TV and my phone is messed up. They talk about service, but have yet to show me they want my business and have the service to show that. I keep getting asked questions like its my fault. "DID YOU WANT YOUR SERVICE DISCONNECTED?" I was not happy with Frontier, but at least i didn't have these problems which have continued since we switched. Appears to be to many people doing too many things to provide proper service. I've heard "i will have to transfer you...." way too many times today. Why can't somebody take responsibility and fix the problem that they created? WHY WHY WHY WHY WHY???????????? It is 4:22pm and as of this second COMCAST SUCKS!!!!!!!!!!!!!!!

    Anonymous 4/22/11 1:23PM
  • I HAVE HAD COMCAST FOR ABOUT 3 MONTHS NOW AND I WOULD HAVE TO SAY THEY HAVE THE WORST SERVICE I HAVE EVER SEEN I HAVED LIVED IN AZ AND TX HAD BOTH COX CABLE AND TIMEWARNER AND THEY BOTH OUT PERFORM COMCAST BY FAR AND THEY HAVE MORE AREA TO PROVIDE FOR AS WELL AS TONS MORE PEOPLE. I HAD TO WAIT 2 WEEKS FOR THEM TO INSTALL MY SERVICES (INTERNET AND CABLE) AFTER THEY INSTALLED IT ALL NO MORE THEN A WEEK LATER I HAD A ISSUE WITH THE MODEM AS WELL AS THE CABLE BOX.. CALLED COMCAST THEY SAID BOTH MODEM AND CABLE BOX WERE BAD AND WOULD HAVE TO BE REPLACED FOR MY SERVICE TO BE WORKING COMPLETELY AND PROPERLY. INSTEAD OF WAITING FOR THEM TO REPLACE MY MODEM I BOUGHT MY OWN AND REPLACED IT SINCE IT WOULD OF TOOK 2 WEEKS TO GET IT REPLACED AS WELL AS THE CABLE BOX SO I THEN DECIDED TO TAKE IT TO THEM TO REPLACE IT. JUST YESTERDAY MY SERVICE COMPLETELY STOPPED WORKING AROUND 4PM I CALLED COMCAST AND THEY TOLD ME THEY WOULD NEED TO SEND A SERVICE REP OUT AND HE WOULD BE OUT TOMORROW. INSTEAD OF A SERVICE REP CALLING ME I GET A CALL FROM COMCAST STAYING TO ME THAT THEY CANCELED MY APPOINTMENT FOR TODAY AND I WOULD HAVE TO SCHUDULE A NEW ONE. I DID FOR FRIDAY 0800-1100 AS WELL AS ASKED WHY IT IS THEY ARE UNABLE TO PROVIDE BETTER CUSTOMER SERVICE TO THEIR CUSTOMERS... ALL I GOT WAS IM SORRY LIKE THAT WAS GOING TO FIX MY SERVICE PROBLEM. I FILED A COMPLAINT WITH THIER SERVICE MANAGER AND HE SENT ME A EMAIL SAYING THAT THEY WILL CREDIT MY ACCOUNT $7.33 FOR TWO DAYS WITH OUT SERVICE BEING PROVIDED TO MY HOME.. THIS TRULY SHOWS HOW MUCH THEY VALUE THEIR CUSTOMERS THAT THEY HAVE OR ARE THINKING ABOUT GOING WITH THEM FOR SERVICE....IF ANYONE THINKS THEY WANT TO DONT GO DISH OR DIRECT TV FOR TV SERVICES AND ANYONE ELSE FOR INTERNET SERVICE EVEN IF ITS DIAL UP ITS WAY BETTER THEN COMCAST GARBAGE....

    EDDIECASTAGNO 4/21/11 1:31PM
  • The service is very poor on all services. It takes 24 hours to get a service of any kind. do not beleive there ads. The service tech. and coustomer service people lie about calling you back.

    rirobe 4/20/11 9:44AM
  • My dad and I live together and have been subscribing to Comcast for roughly 2 years now. Originally, our service was just fine. No problems. Now it is the exact opposite. I believe it started in January when the Internet would cut out every morning at 2a.m. It did this every single morning. I called Comcast to let them know of the trouble and that it was an issue for us since we would use the Internet at that time of day. The customer support rep. said that it was a very simple issue. She said Comcast was sending updates to the router and modem and for whatever reason the updates weren't making it from the modem to the router. Her suggestion was to simply reset the modem and router every time the Internet cut out. That suggestion seemed a bit non-caring and rediculous. I shouldn't have to power cycle my equipment every time I want to connect to the Internet. Then the disconnections started happening more frequently, especially during the nighttime hours. Every time the Internet would disconnect, the phone service would shut off too. I called Comcast again and complained that we can't use services we are paying for. I told the customer service rep. that I was calling from a payphone since their phone service was too unreliable to carry on a conversation. All calls would cut out after a minute or two. The representative confirmed that is wasn't a problem with our router since the phone service desn't even go through it. The rep said they would send a technician out to check the modem and the cable line. The technician replaced all the line from the pole to the house, replaced some splitters, and replaced our modem. She also found a problem we didn't know we were having. When she connected her device up to our cable line, she said we weren't getting all the TV channels that we were supposed to be getting. We hadn't noticed this since we don't watch that much TV. After she replaced the equipment, she did another test with her device saying she noticed a drastic improvment but admitted that the signal was still not in proper specs. Since the Internet appeared to be working at that moment, she left saying to call Comcast if we had any further issues. Sure enough, the problem came back immediately. The next tech Comcast sent out checked everything, replaced some cable lines inside the house, and left. Nothing he did fixed the problem. Then one of our many TV boxes quit working altogether and wouldn't pickup any stations. Comcast sent a tech to replace that and to try to check on our Internet problem. The technician replaced the TV box and got the TV signal working again but wasn't able to do anything for the Internet. I called Comcast to complain again. At this point they offered me 6 months of Showtime for free. That was meaningless to us since we hardly watch TV and it in no way helps the Internet problem. A discount on our bill would have been more appreciated. At this point, Comcast told me they would send out a field tech, since the regular techs couldn't solve the problem, and that he would definitely be able to solve it. The field tech came out and seemed to understand exactly what the problem was but not what was causing it. He decided to rewire the inside yet again. When doing so, he felt voltage running through the line. I felt the lines and sure enough it was comparable to a strong 9V battery. He immediately said he was done there and that we were causing the problem ourselves. He said our house wasn't properly grounded and that we were feeding voltage back into the system thus causing our own problem. How he was so sure of this, I don't know since he did not use any devices or equipment to confirm this. We were charged $40 for that tech to come out. After his visit, we had all the outlets properly grounded and tested the ground to make sure is was a good ground and worked properly. It did. Since our Internet problems had been progressively getting worse, I called Comcast again and again they sent out a technician. This tech appeared to have the best understanding of the problem. After giving him a history of the problem and what had been done thus far, he watched the modem lights and confirmed we had a real and serious problem. He said he would go outside and test the line to see whether or not we ourselves were sending voltage and noise back into the system. That is a test that the field tech should have done but didn't. After he finished his test he confirmed that our house was NOT causing any noise and there wasn't any voltage feeding back in the line. He then told us that the problem was being caused by one of our neighbors. He said that one of their houses was creating high voltage and feeding noise into the system. He apologized for the fact that he wouldn't be able to fix it right away and said to give him 2 or 3 days to isolate which house was causing the problem. He gave us a cell number and said to call him directly if we were still having problems after that. Two days later the problem appeared to be fixed. A couple more days later and the problem came back fully. We called the number several times and left a message but never got any call backs. That was not surprising. I called Comcast and they said they knew nothing of it and that according to their map, our neighborhood was just fine. This was in contradiction to what reps had told me in earlier phone calls. On more than one of my previous calls to them, the customer support rep. had checked their area map and said "yes" they can see that there are some service issues in the neighborhood area. So basically depending on who you talk to they will either admit or deny a neighborhood wide problem. Eventually the last representative I spoke to apologized and said there was nothing that Comcast could do at all. She did not offer any sort of compensation or any discount on our monthly bill even though she admitted we weren't getting proper service. I explained that I was thinking of switching to Qwest for Internet service and the rep. told me that that would not help. She told me that Qwest uses the same lines and poles and that even if I switched over to them, we would continue to have this same problem. At that point I decided to wait just a little longer before cancelling services. As of now we have cancelled our TV and Phone service but still subscribe to Internet. Our problem still exists. I don't know what to do. Also, in the past week, aside from the random disconnects, our speed has dropped significantly. We are paying for the 20Mbps service and as of a few weeks ago we were getting that with an average of 23Mbps. Now the best we can get is 3Mbps. The slowest speed Comcast offers on their website is 15Mbps so something is clearly wrong. I don't know what to do anymore and I get the distinct impression that Comcast is taking advantage of us and doesn't care as long as we keep paying the bill. Is there no law that requires them to keep their end of the agreement? We can't afford to pay $40 every time we need a tech out here, which is always.

    We live in a large house and we were renting the upstairs to another family with the understanding that they could use our Internet (WiFi) as part of their rent. Well, they moved out citing the Internet problem as the reason. The head of the household worked from home and was rendered unable to perform her job due to the Internet disconnections. I have had to take countless hours out of my day to spend on this issue and waiting for technicians to show up. Also we have to now compensate another roommate for his loss. He pays Sprint a monthly fee to use a box that connects to our internet. It provides a strong cell phone signal in the basement were there normally would not be any signal. Now he is paying a monthly fee for a service which he can't use without a properly functioning Internet connection. Also, he pays for his Xbox Live service which is something else he cannot use without a functioning Internet connection. My dad, the landlord, is forced to compensate him for this, thus resulting in a financial loss to him ultimately stemming from Comcast's poor Internet service.

    DrewP 4/14/11 3:14PM
  • i was falsely told things misled during my whole experience of comcast i would never recamend noone to go threw what i have paying two hundred dollers a month still was denied my $250.00 rebate do to false info.

    Anonymous 4/14/11 10:00AM
  • Absolutely the worst customer service I have ever dealt with. Where does Comcast find these unprofessional employees? It appears as if they are not given any training. I spoke with three different reps and got three diffrent methods to solve my problem. My suggestion would be to hire more reps (the 20 minute wait times are unacceptable) and give all lessons in customer service.

    Anonymous 4/9/11 5:07AM

  • After 4 attempts they could not activate my modem for internet+voice. I did a web activation then phone worked but not the internet. Replace modem with another one: internet worked but not the phone. Called them to change the phone MAC address and they refuse to do it on phone. They said a tech has to come out to the house. I dropped their phone service!

    Comcast + BOA + .... all are on the same boat!

    Anonymous 4/8/11 7:05PM
  • Comcast is constantly terrible in every way possible, especially when it comes to technical support and time spent holding on the phone.

    nola2va 4/8/11 8:21AM
  • I AM HOLDING FOR YOUE SALES DPT FOR OVER AN HOUR, WITH NO RESPONSE. I AM VERY UN HAPPY WITH SERVICE OVER ALL..

    MY PHONE # (954)966-64638

    E MAIL GILO1@JUNO.COM

    MKE 4/7/11 10:24AM
  • We have Comcast cable/internet service. Last night 4/6/11 we had no cable or internet service for 6 hours of course we missed the whole Phillies game. I spent 2 hours on the phone going nowhere with comcast's outsourced customer service. Believe me it's like being on a never ended merry-go-round. Nothing ever get resolved because they never deviate from the script. I finally got state side and was promised a credit for the evening. I ask you,what kind of company has the right not to provide service and still expects you to pay??? This is a dispictable company. They are 21 century robber barrens.

    reprot 4/7/11 7:13AM
  • Please contact me at 269-279-7486. I'm running a large apartment community which is having a continous problem with your service.
    NOW I BELIEVE I HAVE BEEN TAKEN. I have signed up for the business parkage and now im finding out many people.
    please contact me WATERFRONT Apartments
    Thank you Jody

    waterfront apts 4/6/11 11:45AM
  • Comcast service sucks!!!! To get there internet working each day you have to reset the modem. When you call to talk to there customer services department the people that work there seem like they don't care if they lose your service or not. They care about is charging a fee for canceling there service so they can get paid.

    Joy 4/6/11 4:27AM
  • My account is on vacation status or similar . I have done this for 15 years, probably. TI live in Michigan and Florida. It is impossible to contact anybody. On HOLD for ever. They sent my account for 40 $ collection for something. Never in my life I was sent for collection. First time by COMCAST. I had my account on auto -payment also. What a company to deal with.

    Dr V.P.Veluswamy MD 4/5/11 3:46PM
  • i have been calling and calling to try to get a resolution to my problem. phone is not dependable- cuts you off in mid sentence,. i have talked to several people in your company bjt no one can helpme. i pay about $200 per month and your service is very bad!!!!
    what do i have to do tpo get some service????this has been going on for over two weeks. if not resolved today i'm going to look at another service!!!!

    Anonymous 4/4/11 2:06PM
  • I have been a customer for a number of years. I finally decided to have Comcast take over phone & internet also. This could be one of the biggest mistakes I've made.
    Saturday 4/2/11 had tech out to install everything. It took over three hours. The poor kid still had two more jobs to go to. He was left on hold by his tech support (I thought they only did that to their customers). A supervisor is called in from the road and we finally get internet. Thirty to sixty minutes after they leave it goes down. Now it is intermittent. Like a game, I never know when we will have it.
    Also on television,sometimes I will have a channel, sometime not. I would tell reps that a reference code of S00a0 comes up and they would say "Hmmmmmmmmmmm.....' So, I called Comcast and had them set up an appointment for Sunday the 3rd. I waited..... and waited, no tech showed up. I get a robo call at 5:30pm telling me they chancged my appointment from between 1&3pm to between 3&5pm!!!! Notice, I got the call at 5:30pm!
    Finally got someone on the phone that knew something. Told me reference code S00a0 meant low signal strength. We set up an appointment for Tuesday April 5th. Just got a call telling me someone will be there today between 3 & 5PM. Good luck with that Comcast.
    Now, to 'Anonymous' below. Have you ever had to go through your phone tree? We start out as rational human beings until we try to contact you. Then you throw up so many roadblocks we become the angry individuals that you end up with.
    Why is there not an option to talk to a customer service rep? You know an actual human. I would hold on if I knew I was going to be able to explain my problem to someone. Also, why can't we get the extension of the better cust. service reps? Again, I would have no problem holding if I knew I was going to be talking to Mike, or Rachel, or whatever HUMAN being I knew was going to be able to help me.
    Well tomorrow will tell if I keep my service with them or not........

    Rick 4/4/11 12:55PM
  • It would be nice if Comcast is going to interrupt its service for EAS messages, that they make sure their EAS messages actually WORK! For the last few hours EAS beeps and whistles have blanked my TV and constantly change back and forth from the EAS to the channel and I cannot watch or listen to either. Good thing the emergency message is not an emergency or we would be screwed.

    T2 4/4/11 11:48AM
  • I've been trying to get someone ont he line for three weeks now !!!!! Theya re all busy and then they hang up on you !!! (Please try your call later)... And this the BUSINESS LINE !!!! I have caleed at all hours of the day and even taken the bill home to try at night and still not lick getting through. I'vbe tried 800#, 866#, direct numbers# and IF I get through they put me back in the FREAKING support loop again !!!!!

    Tone Loc 4/4/11 8:46AM
  • I am so tired of trying to watch a program and comcast freezes up and for a few seconds you miss whatever is going on. It will briefly come back on for a couple seconds and then do it all over again. Out of an hour programming, close to half of it is missed. I does this on all channels and not at any specific time of day. I want it fixed or I will have to give up my comcast account. I am tired of paying these high prices and getting substandard service. I cant even watch a ballgame or a movie.

    Thanks,
    Arnie

    Anonymous 4/3/11 8:01PM
  • I tried calling your customer service and waited at least ten minutes. I reached someone who's computer wasn't working and they transfered me to someone else. I waited and then was disconnected. Your service has been horrible.

    Anonymous 4/2/11 7:32PM
  • Wow! This company has the most despicable customer service. Called for cable service. The woman setting everything up was nice but she made a mistake. I asked for the self installation kit so as to save money which I need. She told me that in my case a technician must come out because he had to go to the pole and connect something. The technician came and did the install. I never saw him go anywhere but to bring the cable boxes in. He was done in 10 minutes. I then asked him if he needed to conect something at the pole or elsewhere. He said no all he did was connect the boxes, something I could have done. I was a bit annoyed at being swindled out of money, so I called customer service. This woman was ok except she wanted to pass the buck and said I needed to speak with the agent who originally set up the install. She also proceeded to tell me that as long as she has been working there she never heard of a self installation kit. (Yes they do exist). She said the original agent will call back. Of course she does not and again I call and again the agent wants to pass the buck. He was rude and sarcastic, He said to me, "Did you not read the paper you signed when they did the install where it says you will be charged for the install?" I said, "Yes I read it, and the technician told me to call comcast that they would work with me on that." He tells me that someone will give me a call back about the complaint I have. Again nobody calls. Even worse I do get a call from Comcast but it was a billing agent. She says, "Are you going to be making a payment today?" I said, "Oh, I thought this was someone calling about the issue I have with the installation." She responds just like this. Well sir you have a nice day and hangs the phone up. What was that???? Wow, I'm really flabbergasted at the way they handle their customers. I so want to call them and be a jerk but that never gets you very far so I am now going to file a complaint with the better business bureau.

    movado 3/31/11 5:03PM
  • I tried four times to get through to a live person, inputting all the info that was asked for by a recording, only to be cut off at the end each time. It was enough to make me want to scream -- and I'm trying to do this from work. The fifth time I tried, I did not enter any data digitally, and finally got through. I made my complaint known to the person I spoke to, and she herself said she had trouble getting through to Comcast via telephone! Terrible Customer Service.

    Anonymous 3/30/11 8:51AM
  • Service is the worst. I pay good money for a services that is way below average. It is impossible to use the internet and the telephone at the same time. You would think with todays technology, dumbcast could figure it out. It pathetic!

    boonday 3/29/11 5:54AM
  • On Feb 16, 2001 I paid Comcast $125.24. Then they said that I did not pay them and for me to prove I paid them. I faxed them a copy of my cancelled check which shows they received their money on Feb.18, 2011. I actually owed them about $75.00 according to their lastest bill. They have not apologized for this behavior and have not given me the money now owed to me.

    tentboss 3/26/11 7:00PM
  • Comcast told me today that they do not have any equipment to ship out!! I waited two weeks for my order and had three phone calls to their support people before someone finally was honest and told me that Comcast has had problems the entire month on March in getting equipment. She could not give me any information as to when my equipment would ship.
    I hate Comcast.

    Comcast Customer 3/25/11 2:25PM
  • Got problem with On Demand
    Called 3 times, no help, they keep reseting the
    box.
    Representative REFUSED to connect me to his supervisor.
    They are forcing me to wait for representative

    gray_ora 3/24/11 10:46PM
  • Sunday, Comcast came out and accessed the service pole in my neighbors yard. In order to climb the pole, the service tech cut shrubs from another joining neighbors yard. The trimmings, ten to fifteen feet, were thrown behind my garage. I have contacted Comcast, they claim no one was in this area and they will not remove the debris. I contacted both neighbors, they confirmed Comcast presence on Sunday. I nave persued this issue for four days, and cannot beleive Comcast's denial, How can six people imagine a large white bucket truck with big red letters COMCAST on the door?

    Anonymous 3/24/11 11:36AM
  • THE SERVICE SUCKS. I have yet to be able to watch a tv program all the way through to the end without the screen going blank,by the time it comes back on you have missed so much of the program its not worth watching. my internet and phone was not working for over four hours,I called customer service on my cell and did not get to talk to a human but the computer voice gave me an estimated time it would be back on.I pay one hundred forty dollars a month for Xfinity, NOT VERY GOOD VALUE FOR THE MONEY I PAY. I know if I called and said I want to cancel, they would not care about one person. I am going to look at who else I can get service from. this is very sad.

    sad 3/24/11 2:57AM
  • I purchased a cable modem from Best Buy after leasing one from Comcast for 2 years.

    Comcast is making me produce the receipt because they are claiming that the modem I purchased is their leased property.

    Also, in the three times I have moved, there has always been a complication with the activation of the modem and this time was no different.

    Joseph 3/22/11 10:38AM
  • This is the worst company....after over a month of calling them to get a service fixed where I can receive all my channels an them sending people out that have only made the problem now where I can not see any of my tv upstair....and for 3 days they have said someone was coming....on that day when I called in they tell me they do not see an order for the service....they when I do get it on there books they call back on the morning of ther service and tell me they hacve to change the time.....the time is now set for when I'm at work.....what kind or service is this but they want they money on time................................Mr Lopes

    Anonymous 3/22/11 9:29AM
  • I live in Silver Spring. My apartment was in fire. Because of the damage, I moved to another building in the same complex.

    I called Comcast to inform them about the incident and also to request for a transfer of the cable (tv, phone & net). I have had a subscription with Concast for more than 3.5 years. I did inform their representative that the material were burnt up, deformed, melted, smelly, calcined and unsusable. He told me to take it along to my new apartment whatever its condition and to return it to the technician in charge of transferring the cable to my new place. I did so four days after I moved when the technician showed up.

    The equipment was put at the disposal of the technician whom Comcast assigned to do the job as soon as he arrived.

    After he finished his work, he left it behind without giving me a word.

    I kept the material for ten (10) days) thinking that it will be picked it up. Finally, taking into consideration mainly of the smoky smell of the equipment which was disturbing me, I put it in the trash.

    Afterward, I received a call from Comcast that I will be charged if I do not return the material.

    I have attempted for the past three days to explain to Comcast what has happened. I have spent hours hopping from one of their representative to another, from one department to another trying to have this issue resolved. I have just talked to a certain "Jay" (410 931 4600) who told me that the rules will be applied. I will have to paid for the equipment.

    I don't think that this is an appropriate and humane way to treat a customer trying to overcome a fire incident and more so experiencing up to now some emotional problems related to smoky smell stuff.

    I don't think I should be charged. Based on the instructions of the Comcast representative I talked to the first time to request the transfer, I have follow his instructions. I have taken the burnt up equipment from the ashes, moved with it and given it to the Comcast technician the day of the transfer.

    F. G. F 3/22/11 9:00AM
  • My primary home is in NJ where I have Verizon. Their service response is excellant.If you call foir service; they come either the same day if you call in the morning or the next day.They are great.

    I live in an Adult Community which unfortunately offers Comcast. I called for service and am scheduled to receive service tuesday march 22 which is 8 days from the time I called in..During this time I spoke to 4 technicians by phone who could not fix the problem...I talked to one technician who said a Supervisor would call me back within 4 hours on Friday 3/19..They never called. As far as I'm concerned Comcast is the worse service provider I have ever dealt with. You are absolutely No Good and your management who permits this digeusting service to go on are either incompetent or don't give a damn. I will do everything in my power to see that my community switches away from your rotten company..I would favor the "DISH" Company to come into the Community, because everyone in this Communitry "PALM GREENS II of DELRAY BEACH thinks that Comcast sucks. my phone number is 561-865-2860 Shame on you..Also you have it set up that I cannot physically speak to a supervisor or manager. they conveniently do not list thyeir phone #s I can't wait to get back to NJ and Verizon where I know I will always get good service.
    I would like someone in management to call me, but I know you never will. You are a bunch of incompetents who do not give a damn about the customer....

    John 3/20/11 8:09AM
  • Recently Comcast REQUIRED customers to get an "adaptar" on all of our tv's to continue to receive all of our channels we were receiving before. Upon installation of these adaptars, unknown to us, we lost ALL of our HD channels and now CANNOT delete any channels from the channel line up. This concerns us b/c there are many channels that show provactively dressed women who are practically naked. Last night my 13 year old came running to tell me to come see what was on. The show was titled "Rated 'A' for Adult" and the program was "How to Become a Porn Star", this is on a regular channel, we have NO movie channels for this purpose. We do not wish to have our children exposed to this type of programming. But now WE HAVE NO CONTROL over what channels we scan through, there is NO WAY to delete them. Our cable is part of our homeowners association dues, so we do not even have the option to go with another provider. THEY MUST BE STOPPED !!!!!

    Anonymous 3/19/11 7:01PM
  • It is true when customers say that Comcast employees are poorly trained. I'm not saying everyone, but where I come from, that is the truth. After an employee is hired by the call center, he/she is given 13 days Product Specifics training. 13 days to cover all sorts of support regarding phone/internet -- troubleshooting, billing, etc.

    Anonymous 3/19/11 2:40PM
  • They must throw away the existing customer support automated phone system and start over. It is the worst system I have ever had the pleasure of being abused by.

    Anonymous 3/18/11 8:11AM
  • I have been having problems with this service for a few months, made numerous calls and had different reps come out. Their on demand box was not working and was replaced by one of their technicians. Still box was not working, I called and reported it yet another time, while all this time, they have messed up my day and schedule, while I am waiting for a visit within a 3 hrs time frame. When another tech came out he advised that I had no signal, because line was not connected correctly. Now I am being billed for a service call of $46.95. This is outrageous, no credit for almost 10 days of no service and a bogus service charge. I have asked to be let out of my contract because of the lousy service since November 2010,they have refused. they are charging me for their faulty equipment. Can a company get away with this. I am willing to sign a class action law suit against them. This is fraud.

    Anonymous 3/17/11 1:35PM
  • This company is unbeleivable, I am trying to close my account after months of being billed multiple times a month for the same account, just tired of spending hours every month on the phone with them trying to straighten out my bill and they will not close the account!

    comcast blows 3/17/11 8:20AM
  • I never got my $300 rebate. They put me off for a year with lies.They can kiss off.

    spunk 3/15/11 5:34PM
  • If comcast is so utterly horrible then why doesnt everyone just join up and rally to have it taken out.... sheesh. The reps that you people constantly yell at are just people working there and are not responsible for the stuff that happens. They have no control over when your service goes out and no control over when you are disconnected due to not paying your own damn bills! Outages happen, lines get crossed and electronics die... its a friggin fact so get over it! if all of your services go out due to an outage read a bloddy book! go to the library or hey guess what... you have vocal cords that work with more then just that phone attached to your ear!! So shut the hell up and actually try to be respectful of the people trying to help you get things fixed!! Stop being so rude and yelling at them.. you want someone to yell at then call the corprate offices where all the damn decisions are made!!

    STFUAGTHOI 3/15/11 12:00PM
  • my relative worked for att broadband in the pittsburgh pa area. was bought by comcast. he lasted 1 year then quit. his statement eas the installers seemed to care about the customer but customer service which is located in the corliss (pardon the spelling if this is incorrect)center in pittsburgh could have cared less and where constantly hireing because over 90% of the people they hired quit with in the first 10 days.

    Anonymous 3/12/11 1:14PM
  • too many buttons to push to get to real human. push the wrong button their system hangs up on you. I have 2 different providers at 2 seperate residences, Brighthouse and Comcast. Brighthouse old,slow, outdated equipment but the easiest quickest to reach customer service on the face of the earth. Comcast the newest, finest, fastest equipment on the face of the earth and the worst customer service not just of cable providers but any company in America, these guys make the airlines look like Mother Theresa. Hire some people comcast, junk you fancy phone answering system that was designed by pocket protector geeks who cannot interact with another human only with bytes.

    Anonymous 3/12/11 1:01PM
  • I have spent the past few days trying to get some resolution to a disturbing issue. A comcast technician who came into my home to install television service has been returning to my home unannounced and calling me from a personal telephone number. Comcast, at both the local and 800# level, have been denying/ making excuses for this behavior. I am afraid in my home for myself and my children. However, since no crime has been committed (yet) and customer service will not acknowledge this is an issue (i guess it isnt for THEM) i am left without the help of the police or the corporation. I am left to voice my fear and frustration on a message board that probably no one will ever read. Please be careful who you let into your home and be aware that comcast puts themselves before your safety.

    afraidinhome 3/11/11 1:40PM
  • I HAVE CONTACTED 3 LAW FIRMS TO FILE A CLASS ACTION SUIT WITH COMCAST/XFINITY AS DEFENDENT YOUR CUSTOMER SERVICE IS THE WORST OF ANY PROVIDER IN SACRAMENTO HISTORY A VERY PISSED OFF CUSTOMER

    XXXXXXXXX 3/9/11 9:41PM
  • I ordered my Comcast internet service through their web site and I am a new customer. Their monthly rate supposed to be $29.99. I had order confirmation page, showing that rate. But, when I got my first bill, I was asked to pay $59.95. I called customer service and I was told their system did not take my promotion due to a problem with their system. I called 4-5 times now and I was told that they could no fix they database code. This has been one month that they still can fix their database code!!What a efficient company !

    xy2000 3/9/11 7:57PM
  • As soon as I can find another provider for cable TV even if it has to be dish I will change even though I do not want dish. The customer service people cannot even find my account for the last 6 calls. The Technical support cannot find my account for 30 minutes for the last six calls then cannot connect new equipment for the digital change over.

    IT IS THE WORST SEVICE, RESPONSE AND EVEN ATTITUDE TOWARDS A CUSTOMER IHAVE EVER EXPERIENCED EVEN WHEN I HAVE BEEN A CUSTOMER FOR 8 YEARS.

    Can someone recommend a cable company in Richmond Hill GA, Please

    Anonymous 3/9/11 1:21PM
  • Sometimes its better for you to keep the complains to yourself. Some people wants their stuff to be perfect everyday. This is the real world and you should know that no one is perfect. Accept problems as everyday challenges. Give advise to the responsible companies and people and they would try to correct the situation as much as they would. Thank you!

    Anonymous 3/8/11 7:24PM
  • This is so ture and last night all i wanted to do if find the closed caption feature on the cable box and could not find it so we called customer services and was on hold for an hour and nobody every picked up. Then today I find out that you have to pay extra for close caption feature not if a person handicap they have to pay more for the HD box to get that feature is redicious.

    Anonymous 3/8/11 11:30AM
  • I have had Comcast (formerly Insight) service for 11 years and always got a $10 bundling discount. Recently the discount was discontinued. When I contacted them I was told that it was a temporary promotion but if I called another phone # it would be reinstated. When I called that number I was told that it couldn't be done. I filed a complaint with BBB and Comcast's response was "bill explanation was given to customer - problem resolved". They must be referring to my original phone call because no one contacted me after the complaint. It's obvious to me that they didn't explore the problem and just gave a "pat" answer. To top it off, I received notice this week that they are also raising rates. I am now exploring other options. Cable providers need competition. In Rockford IL they are the only cable provider.

    Anonymous 3/5/11 8:50AM
  • I have the internet, phone, cable service... I must say that all three services go out all together, and frequently. Furthermore, "customer service" is the worst! 95% of the HD channels do not work 99% of the time, And 80% of the just regular channels do not ever come in, HD or not, though the extra money is paid to Comcast EVERY month for the extra services. VERY DISSATISFIED!

    Anonymous 3/4/11 10:29PM
  • I have the internet, phone, cable service... I must say that all three services go out all together, and frequently. Furthermore, "customer service" is the worst! 95% of the HD channels do not work 99% of the time, And 80% of the just regular channels do not ever come in, HD or not, though the extra money is paid to Comcast EVERY month for the extra services. VERY DISSATISFIED!

    Anonymous 3/4/11 10:29PM
  • I just called COMCAST. I was transfer to 3 different locations/people.
    Finally they transferred me to the right location. I called because my bill was higher ( internet service) and wanted to find out why and see if there was an offer going on. The customer service representative kept asking me for my social security event thought i gave her my account number, address and name. She gave me an attitude and was very rude. I ended up closing my account. She said what a price can make to a costumer and i said what a bad customer service can make to a business. You just lost another costumer. Account #: 8495-75-382-0105632
    thanks

    veronica 3/4/11 12:32PM
  • I have been a loyal Comcast customer for years, and have always paid my bill on time or early. I canceled my service yesterday due to their poor customer service and blatant lying to me. I would rather pay fifty times the price someplace else for GOOD CUSTOMER SERVICE...and NO LIES, or do without. Either is preferable to Comcast.

    Anonymous 3/3/11 1:27PM
  • For my initial installation, the installer arrived 7 1/2 hours AFTER the appointment time. Moving to a new location didn't provide much better customer service, this time the installer was only 3 1/2 hours past the scheduled time. Because I needed cable/internet run into a second room he had to splice. I now have a 2 foot pigtail loop of excess cable sticking out from my wall and instead of drilling a hole and running the cable along the enclosed porch side of the door, he chose to run it inside the living room. After paying a painter (I'm disabled) to make the room look nice it is now trashed. After spending 43 minutes on hold I finally got a Cust. Service manager who has given me a claim number and someone will call to set an appointment to access damages (if they deem it so.) THEN yet another appointment with terminal waiting for an installer to fix the mess. Bet I'm out of luck for the spackling and repainting that will be needed. This is beyond unacceptable.

    Beyond Angry 2/26/11 11:16AM
  • For my initial installation, the installer arrived 7 1/2 hours AFTER the appointment time. Moving to a new location didn't provide much better customer service, this time the installer was only 3 1/2 hours past the scheduled time. Because I needed cable/internet run into a second room he had to splice. I now have a 2 foot pigtail loop of excess cable sticking out from my wall and instead of drilling a hole and running the cable along the enclosed porch side of the door, he chose to run it inside the living room. After paying a painter (I'm disabled) to make the room look nice it is now trashed. After spending 43 minutes on hold I finally got a Cust. Service manager who has given me a claim number and someone will call to set an appointment to access damages (if they deem it so.) THEN yet another appointment with terminal waiting for an installer to fix the mess. Bet I'm out of luck for the spackling and repainting that will be needed. This is beyond unacceptable.

    Beyond Angry 2/26/11 11:15AM
  • Do not ever get Comcast. Crapy technical service even crapier equipment! Nice customer srvice at the phone but they can not do squad because of the bad service.

    Cezar 2/25/11 9:08PM
  • My internet, as well as my phone was not working. I called Comcast who told me I need a new Modem. He placed a service call CR237395705.He told me I could pick one up today if I couln't wait till tomorrow.In Foxboro,MA .They are open till 7pm.he said. I asked him to double check that time. He then told me 6:oopm. My husband rushed over to find a locked door,they close at 5:00pm. I tried calling (call#2)Comcast several times after this. To complain about the customer service rep who sent me to Foxboro for nothing. and let them know my husband reconnected the modem and reset it and it worked. WHY DIDN'T the rep tell me to reset it first. Erin disconnected me..Call #3 to Lequesia who put me on hold,then transfered me to Ebony..I asked for a supervisor. After waiting 25 minutes for Ashley"the supervisor"
    she canceled the service call and was horrified at the way my issue was handled.

    Anonymous 2/24/11 4:48PM
  • currently i saw a commercial on comcast regarding a technician "guarenteed" to come to your home or credit on bill, etc. My family requested a technician around four months ago for internet connection problems, and we are still waiting. internet still stops working for no reason. furthermore, on new years eve we had problems with our dvr and after three calls, ended up with no cable at all. finally had cable again and after a couple of days the dvr started working. a technician was scheduled then as well.......and still has not shown up.

    Anonymous 2/20/11 8:45PM
  • According to comcast customer service I was the only one to call with complaints of disruptive service each time there are high winds. Of course you are considered stupid and do not know whether you have disconnected or moved TV or box to cause wires to loosen. So Comcast always has to set up an appointment for the tech to come betweeen the times available. My TV had not been moved or even touched in months not even to dust. Of course when the tech comes some days later there is no wind. Luckily TIVO had recorded programs during the winds to show the tech. Others I had talked to in the neighborhood had problems too which I also relayed to the rep on the phone. NOW, my and other cable service is off completely.
    Comcast is now backed up and can not come back to the area until Tuesday. This problem could have been taken care off a week ago. if as a customer would have checked the wires for the problem as I told them they needed to do.

    Anonymous 2/20/11 4:43PM
  • I had a frustrating experience with Comcast Inside Sales Rep (Felicia Proctor) when I was trying to get Comcast Internet for my software business last month. We did the agreements, and then she did not respond with install date for several days. Whenever we called her, she was not friendly. She informed us after several days that this office building never had service so it would take 180 days to bring the line even when I told her that other suites in the same building confirmed their Comcast service. I visited their local office in Cupertino, which was shutdown and a sign directed customers to go to an office in Sunnyvale (what about their announcement to open additional service centers?). Sunnyvale guy checked his system and found out that the suite had the service in the past. When I told him that the Inside Sales Rep is not seeing this and not willing to help, he gave me another number to call. When I called that number, the people routed me to the same rep (since my order was assigned to her) and again she repeated her 180-day story and not willing to budge. When I requested her to let me talk to her supervisor to clarify conflicting messages, she hung up on me. Then I called their sales number, connected with another rep, and got Felicia's supervisor’s number from her. I tried to call this number for 3 days but it always took me into “mailbox is full” message. I could never reach or leave message for this supervisor.

    Nice part of this story begins when I called U-verse, they moved fast, and within 2 days, my business was up and running. Great experience. Now I also ditched Comcast at my home (voice, 3 TVs, DVR and Internet) and switched to U-verse. Wow, what a great service, fast & reliable Internet, and lower cost! Their TV with shared DVR and interactive Web is nifty and high-tech. Goodbye Comcast and 20th century! Thanks God we finally have a choice after my 20 years with Comcast’s monopoly here. Well, satellite dish has been there, but I don't like their too many cold calls.

    I posted my recommendation to ditch comcast for U-verse to my 1000+ LinkedIn direct connections (and million indirect connections), to my followers on twitter and to people I meet.

    Interesting part of the story is that their local technician called next week to inform me that he would setup the service within a week. I thanked him for the call and also for pushing me out to try out U-verse. Happy ending :)

    PK 2/20/11 10:09AM
  • COMCAST Cable Communications
    Attn:
    Re: Complaint of lousy service
    I am complaining of very bad service, lousy reception, and then rude and totally unacceptable behavior of customer service reps and all the way up to the supervisors.
    This all started back in the summer of 2010. When we answered a survey on the service we were contacted by your personnel. This man said he will do all he can to make it right. I told him about the frequent blank screens, blue screens and nothing, broken up pics, frozen pics and well you get the idea.
    Several techs came out and did some hokey pokey dance and told me all is great now. This went on for a month then it went back to what it was before.
    Since I was having health troubles we felt it will get better and frankly had other things to deal with at that time. Yes, we were at times kind of delinquent paying the bill but it still got paid. We thought putting it on the bottom of the list to be paid would prompt someone to ask us, “is everything ok”? Apparently all you cared about was the money and not the customer.
    In Sept and Oct I was having more difficulty with stamina and breathing. The docs started me on an aggressive med schedule to get my heart problems under control.
    That didn’t work so they asked me in for more tests and examinations on my pulmonary and cardiac system.
    The cardiologist wanted me to do a heart scan and more exams so I went along with them. All this time we had more lousy service and just bad reception. We wanted to deal with this service issue but frankly more important things came along that we had to deal with.
    November came along and I was instructed to be prepared for an angio-gram to find out more about my heart. The holidays came along so I put up with the lousy service and just did the holiday thing worried what they might find at the beginning of the year.
    I was admitted to Overlake for this angio-gram to find out while I am laying on the table, there is nothing this team can do for me. Believe me, that is not something you want to hear while they are working on you. Stents and such would not work on me as the damage is too severe and the disease is to widespread. My family and myself were told to get our affairs in order and the house prepared as I will need a long recovery period for the surgery that I had to endure very damn soon. The next week was just that, preparing my home for this very long recovery period and making sure my bed and chair was set up for this period. If COMCAST sent any letters or called we were just too busy to respond at that time.
    The following week I went in with my wife and did all the pre-op stuff one does for this type of surgery. I had open heart quadruple bypass surgery that following Friday. I was in the hospital from that Friday till the following Wednesday afternoon. We watched the tv as a family that day till the evening.
    The Thursday am we found our tv off and not working. We called COMCAST and was told very rudely they cut it at the street. We have had our service cut at times but it has always been the converter simply turned off. We call and pay the balance and it is back on.
    We were told to pay up the balance and it will be turned back on like it has always been before. We were led to believe this so we complied. Then we were told that was not true as it is cut at the street. Whether this is true or not, we had no way to find out. And to top it off, COMCAST would not restore service in any way till the following Monday. I asked to talk to supervisors but met with the same rude and totally unacceptable behavior both by service reps and the repair reps. Yes, this is not mandatory me to live but with this medical condition I needed something to keep my mind off the intense pain I was enduring.
    After hearing all this, I figured it was about time to seek other options and called DISH NETWORK. Funny thing, they wanted our business and came out the very next day to install a new system and was very friendly and wants to keep me as a customer. We had a difficult situation downstairs but the installer went over and beyond the call of his work to make it work for me.
    The following Monday we turned in our equipment to your store in Redmond and got a receipt. From talking to other customers while in this huge line, there were a lot of others doing what I was doing as they too were simply not satisfied with this service and the costs that you keep escalating for lousy service and rude reps. No one should have to put with this.
    I too own a company that deals with customers much like you. I as an owner have more than a few times gone out in inclement weather to make a repair or a replacement as the customer relies on me to keep this service going for them. I will go to any lengths to keep a customer happy. A happy customer will pay his bill on time and not talk about your company in a way to cause harm whether you perceive them to be true or not. I know I would never treat a customer with over 16 yrs of continuous service like your company treated me. We knew we had other options but always kept up with the lousy service and reception thinking it will get better. That last straw was on Thursday after my surgery we saw the real COMCAST that we have heard from others. The following day after we cancel your service we get a call from some lady in the Bahamas of accusing us of stealing your boxes and equipment. If we don’t return it real fast, she will list it as stolen and begin collection proceedings against us at the cost of 500. Per unit. Is there no end to your continued rude and unacceptable behavior? Your ad says you will make it right…. Guess it’s too late for that huh?

    one eagle 2/17/11 5:42PM
  • I set up an appointment to have new service installed on 2/7/2011, the service technician would not install our service because the snow was in his way. He stated that if we could remove more snow around the building he would be willing to setup his ladder to install my service. After he left I called to cancel my service to seek service elsewhere. The sales associated talked me into another instillation date which was today between 10:00 AM and 1:00 PM. It is now 7:00 PM and I have just been informed that the instillation technician will not make it today....my only response was "no kidding." I was not offered anything by the customer service technician but a new installation date. I am begining to think Comcast does not want or need my business. Now I have to figure out a way to take another 4 hours off of work to be here for the instillation technician again.

    Mari 2/14/11 6:13PM
  • the worst service ever

    spencer2302 2/14/11 4:28PM
  • WORST CUSTOMER SERVICE IN THE WORLD! YOU ALL SHOULD BE ASHAMED FOR YOUR FALSE ADVERTISING AND HORRIBLE SERVICE! YOU ARE A WASTE OF TIME AND THE MOST ILLITERATE BUNCH OF PEOPLE THAT I HAVE MOST CERTAINLY EVER DEALT WITH!

    unsatisfied 2/12/11 12:25PM
  • recently, my internet service stopped, The service guys messed with it for a week with
    no results. My neighbor told me he was having trouble and further researched revealed that 2 others in the culdesac were out. It seems Comcast had sent people to all 5 homes and had fooled around for 2 weeks without realizing that they weren't talking to each other. We told the next repair guy that it was probably a problem upstream. 5 days later they fixed a broken cable 200 yards from the culdesac.
    Now that's efficiency.
    Aren't government duopolies fun? Triopoly maybe if you include satellite?

    Anonymous 2/11/11 7:19AM
  • Why should I have to pay for comcast support when we already pay a very large amount to comcast monthly. I had a simple question and tech support wants to know how much I will pay. That is ridiculous.

    Anonymous 2/11/11 6:17AM
  • I went back to verizon because of both service and price. Comcast was a problem from day 1 when the installer told me I needed to get all new phone lines put in or I could plug my phone into the modem for the computer. I plugged it into the computer for two years now and when I went back to verizon imagine my surprise when the guy told me that all my lines were sliced including my phone line! the only person who would have any axcess to these lines would have been the comcast guy! The guy from verizon said he sees it all the time and its no big deal but him lying to me about my phone line IS A BIG DEAL! When I went to cancel and ask for a coment card she said they didnt have coment cards??? and that it couldnt have been their guy because they are not allowed to touch any wires but their own. I guess some random person jumped the 6 foot fence in my back yard,wasnt afraid of my huge 150 pound dog,took the cover off the verizon box, sliced the wires, put back the cover and jumped back over my fence!! Oh ya that makes complete sence!

    twirl2211 2/8/11 3:20PM
  • I tried to contact comcast on several occasions and had enough. Poor customer service ranks high with this company. You think that comcast would send their employees for training on how to be a good customer service representatives. The attitudes of these reps are atrocious and will hang up on you, tell you to get a job if you don't have money to pay or just be out right rude. I called the Administrative offices to file a complaint and told them to cancel my subscription in which I have a contract and the have told me that I need to keep it on or pay the penalty fees.. They say they will me a FAVOR by putting me on vacation status until the contract ends in which I have to pay $20.00 a month. They begged me to come back and I said oh Hell NO!!! I am staying with Qwest..

    JaZee 2/8/11 1:54PM
  • Complaint: Geriatric persons whose phone service is Comcast are made to wait 3 days for service. The modem goes down and nobody will come to fix it unless they are on the "schedule". I was lucky enough to be able to walk to a neighbor's house, but what would happpen if I fell or I was confined to my bed and could not get to a neighbor? My phone is gone,,,how do I call anybody? If I'm incapacitated, but somebody comes in and calls you for me I have to wait three days.
    Not a good policy, not a safe policy, not even reasonable. If you get sued you desirve it.

    I live in a gated community that has a contract with Comcast. I have a lot of extra bells and whistles like xfinity, etc..
    You treat us as if we were captives instead of customers. Not fair, not in keeping with your advertising, and this phone thing is just plain dangerous.

    Anonymous 2/8/11 11:51AM
  • I've had comcast for many years and about a year and a half ago, I upgraded to digital cable, switched phone service, and maintained my internet. Comcast was great in switching me over, probably because they were getting more money, and I haven't had a problem until now! We had a power outage one week ago and since our digital cable has been out. The old basic (not via a box) works on our old tvs. The DVR works to show recorded programs and it is even recording pre programmed shows, we just can't watch anything current on tv. After multiple calls on the first day, many of which told us there were no reps to help us, they finally sent refresh signals, which did not work. The earliest service appt was Thurs, 5 days later. They were to call 30 mins before coming, no one called and no one showed up. When we called to inquire, we were told by one rep it was completed and the second rep said it was rescheduled. No one had a reason why. They appt was carried over to Fri. The same thing happened, no call, no show.......multiple phone calls to find out why. The final call on Fri with the rep promised we would be called by 8am on Sat. morning.....again, no call. Attempting to call customer service this time resulted in an automated service that continued to disconnect us. My husband got dressed and drove to the local comcast office. At noon on Sat we were told someone would come TODAY and before 5PM. It's now 3 PM and still no one and no call. THIS HAS TO BE THE ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED FROM ANY COMPANY I'VE EVER DONE BUSINESS WITH. Comcast has a monopoly on the cable market in Savannah, so I have to switch to direct tv or dish tv, which means I have to switch my internet back to DSL and change my home phone service back to bell south. I have a distinct feeling Comcast is well aware of this fact. They are always polite, but absolutely horrible in correcting problems. If they don't show today, I am cancelling my service tomorrow. I suppose they don't need my 220 dollars a month.

    Katgirl 2/5/11 1:09PM
  • I have made over 10 calls to comcast to get new service each time they set up a install appointment then call back and tell me they can't install at my home they don't have the right cable into my home. I try to explain that this house is in a tract and they are mistaken the neighbors on both sides of me have comcast and we have the same main box.They just don't seem able to move forward with their install. I'm done with them and I will go back to my old provider.

    dan 2/3/11 8:50PM
  • Every time I call Comcast about a question or a tech support. I get transferred to so many different people and have to be on hold. Its like people there are lazy and don't want to you help or what is it? I cant wait to get rid of there internet service. I did have there Cable services but there equipment was junk and they wanted me to pay a $10 fee for them to bring another box when the first two boxes (one) stopped working and the (second) caught on fire.

    Common line used in Comcast is "I can transfer you now to my partner and they can help with what you need"

    Get with it Comcast!!

    Skoolly 2/2/11 12:22PM
  • I just tried to call the customer service number on my bill and it has been disconnected with no new number referral on the recording! I need help because the audio is out on some of my TV channels. Horrible service almost everytime I need it! They need competition from another cable, not satellite, company to keep them honest. Isn't there supposed to be monopoly laws that prevent this???

    Anonymous 2/2/11 11:46AM
  • We just left dish network and AT&T for this "special Comcast package" with phone, internet and all home DVR. Well, they came to install the equipment and 4 trucks showed up. But no one had the all home DVR. It has been 2 months and we still can't get it. Whenever we call Comcast they never call us back and even when they sent someone, he STILL didn't have the all home DVR. Does anyone know what they are doing there? I wish we never switched. Well after our contract is done, we are switching back!!

    fell for the package 2/2/11 9:07AM
  • I have had my Comcast service since March of 2010. I have been trying to get the $200.00 rebate card for al,ost as long as i have had the service. I have been transferred and lied to and i thought it had been resolved and the card was comming out in October and was to be at my home by 1/29.2011. I have yet to get it. I am so frustrated with this i am contemplating changing back to Verizon and i can't stand them.

    Anonymous 1/31/11 8:07AM
  • this is the worst company to get any kind of service from if I there was another company in the area I sure would go with them Comcast needs do do something about how you get intouch with a person to talk to about your problems.

    Anonymous 1/30/11 11:56AM
  • Our On Demand service has got to pot. First we were getting no sound; now everytime we try to view something we get an error message SRM-A001 which advises to simply to try again in a few minutes. AFter being on hold for 40 minutes the only advice we got was the old "we'll send a signal to your box; oh, that didn't work? okay, unplug it, wait 30 minutes, and try again." I am reluctant to try that because we have completely lost our signal twice in recent months and I'm concerned that if I unplug the box and plug it back in we'll lose the signal again. What a mess.

    Anonymous 1/29/11 2:21PM
  • Comcast is TERRIBLE! They're the worst service I've ever regretted wasting money on.

    Anonymous 1/29/11 10:57AM
  • We have construction going on in our area, even the phone service has been cut. So.. Comcast goes out, and guess what.. the very nice cooperative sounding Comcast service agent says.. "We can get someone there by Feb. 8" (that's 9 days from today).

    I've heard the same story.. service in a week or more .. is not considered SERVICE to anyone .. except maybe Comcast mgmt.

    Anonymous 1/27/11 5:56PM
  • I DO NOT HAVE AN ACCOUNT WITH COMCAST AND I LIVE IN SAN DIEGO CA. COMCAST DOES NOT EVEN PROVIDE SAN DIEGO WITH THEIR SERVICES. I HAD 350.00 DOLLARS TAKEN OUT OF MY ACCOUNT AND DO NOT KNOW HOW THEY GOT AHOLD OF MY INFORMATION TO CHARGE ME SINCE I DO NOT EVEN HAVE INTERNET SERVICE OR CABLE SERVICE AT MY HOME. I'M CURRENTLY HAVING MY BANK CLOSE THE ACCOUNT AND OPEN A NEW ONE AND HAVE THIS SITUATION GO UNDER INVESTIGATION...

    MIKEROMANDIA 1/27/11 2:53PM
  • Don’t even get me started on Comcast. I had their service for years and was never happy with it, and gave up years ago trying to call customer service. Then things changed. I went to work for DISH Network. I had never had satellite TV before, but now that I do, I would never go back to cable. DISH has customer service reps available 24/7, and the technicians work 7 days a week. And DISH's equipment is 100 xs better.

    omalley5280 1/27/11 9:45AM
  • WOW, where do I begin. First of all taking my time to type a complaint is usually noy my thing. However, when I found this site and the subject was Comcast - I made a exception!

    Earlier in 2010 I built a media room in our house with a high def projector as our video source. Went to the local Best Buy and spoke with a young man, explained that I needed a HD box for my projector. He set me up with what he said was a HD box. Went home, spent an hour or so with tech support and was told that the box was faulty and I should return it. The young man at Best Buy (who is a Comcast employee) told me that there was nothing wrong with the box and even if there was that I had to return it to a separate location (which is way out of my way) beacause it was out of his inventory! I was starting to heat up!! I called CustServ. and was told that they will send a tech out to correct the prob. - IN 1 and 1/2 WEEKS - WHAT */* I was starting to get hotter!!!.
    On the day of the appt. guess what, yep NO SHOW. NOW I'M REALLY getting Hot!!!!
    Called to complain and was told a tech could come it 5 days. I told the C/S rep that was unacceptable and wished to cancel service that we already had for our home. WOW, "we can have someone at your house sooner but there would have to be someone home" a no prob. because I was home for the original (missed) installation day. A great installation guy came and set things up. However at one point while he was on the phone with his contact at Comcast he mentioned that "he was not leaving until the customer's service was running properly" like I said this guy was great. The only compliment I have for the company.
    The next few months were filled with call after call to correct billing errors which I fought and fought and won my arguement each time, I'm sure that you know what I meen!
    When our bill came in December and our new monthly charge was going to be $102.00 (just for T.V. service) I finally boiled over. I picked up the phone, called to verify with a comcast rep. that was our new monthly charge and promptly CANCELLED!!! I was offered many packages/deals and refused. I was even offered a $100 gift certificate. This conversation was ended when I stated that "Even if I was offered 6 months free service that I was still cancelling A.S.A.P.!!!
    Today I sit in my media room, enjoy great HD t.v. and have service in 4 rooms (each t.v. has full on screen menu) an dour bill is $65.00 a month less. I just love our Dish Network ;-) T.V. service.

    Kippin' 1/26/11 4:27PM
  • I had a power outage and I have waited over an hour and my TV listings have not refreshed (they all say "To Be Announced"). So I called Customer Service and the automated operator says that a signal is being sent to refresh your box, please wait 45 minutes to an hour for TV listings to refresh. So, now I have to wait another hour, which makes two hours for the TV listings to refresh. If I had another option, I would not be using ComCast for ANYTHING. I cannot get Direct TV because of the location of my house and Verizon does not offer FIOS for the same reason, so I am STUCK with COMCAST. I cannot believe their commercicals trying to convince people that they are trying to upgrade their service reputation. The score above tells all.

    Anonymous 1/24/11 5:00PM
  • I once was a customer with comcast, I had all 4 service cable, internet, phone, security, and my bill kept going up and up call for two months to get bill lower and customer service give me run around. they stated the can not low the bill because there was no package available but soon as I cancel all service they can bring my bill down to 99.00 a month. But beware do not get there xfinity security to cancel that cramp they stating you have to pay $1500.00 cancellation fee so now I have this junk in my home that I can not use because you need there internet to work that junk

    wwalterb 1/24/11 10:11AM
  • It is incredible that it takes research to figure out how to call Comcast in fewer than 6 minutes to ask about starting new service. I also called AT&T and within a few seconds I had the option of choosing to talk about new service.

    DinLaw 1/23/11 8:34PM
  • Why doesn't Comcast work hard in helping ti's existing customer. They are so nice to you when you call but once you tell them that you are an existing customer; they send you every where and you are unable to get the kind of help you want.

    Finda82 1/21/11 6:19PM
  • comcast custom service is the worst...im trying to explain my situation and the nasty lady hung up on me,just gave them two hundred dollars...

    Anonymous 1/21/11 2:46PM
  • Comcast sucks! What does this statement by a Comcast rep. even mean?

    "Comcast customer service is located all over the world. We are trained to put our Customers concern on top of our Priorities.The main issue that we are facing about customers is their inability to read and understand the terms ans conditions of our services. Comcast.com is an easy site that features all the services and local stores for Pick up of equipments. Sited on the website is the map and contact details of the nearest local centers in your area. I think the most important factor that we are missing is as a customer you have the respobibility to be SMART and WISE. Its better to know the services and company that you are choosing to. You, as a customers has the very right to avail of the services that you deserve and you should atleast do a research of your own to atleast familiarized yourself of the things that you should know. Billing concerns are way to easy to resolve. We have a personal customer central in which you can track all your services and billing concerns. I dont know why such customers doesnt know about their billing rates when all they need to do is just to log-in to their personal email account and access the data. I think Americans should learn how to manage their time to be informed and be equip.
    ACT 8/6/10 5:06AM

    Joke 1/21/11 1:17PM
  • I was transfered to 9 different reps. No solution to DVR management issues for my IPAD.
    Keith from Atlanta the worst. Nobody knew what they were talking about. Foreign reps for activation reading a script. Mis informed supervisors. I am canceling my service tomorrow.

    CantonComcastDead 1/20/11 8:36PM
  • It is really frustrating that I had to hold the phone until my cell phone got real hot, and still they were tossing my phone to another representatives. It is even harder to describe how much they are unfriendly, and rude. It is unbelievale that they still run their services without customer care at all. I don't want to get special care, but ask minimum information for using "their" services. There's gotta be some regulation that they can't treat customer that badly. The worst part is I couln't solve my issue with them because they did toss my phone here and there until I had to hang up the phone, and have to call the customer service again!!

    NoMoreComcast 1/19/11 12:00PM
  • Don't know why I am wasting time on this complaint as comcast could care less about customers.
    Good thing I have ATT DSL servive or I coudn't be on line.
    TV service has been out for over an hour which is nothing unusual. Can't get past a recording.

    I ALSO WOULD LIKE TO KNOW WHO WILL PAY MEDICAL BILLS WHEN SOMEONE TRIPS OVER THE CABLE YOUR CHEAP COMPANY HAS RUN FROM MY NEIGHBORS HOUSE THRU MY YARED TO comcast BOX on rear of lot???????

    Anonymous 1/17/11 4:29PM
  • Doug date 1-15-11 Trying to reach a comcast rep.is like trying to take a banana away from a starved gorilla! It doesn't happen! Called the first time after waiting 20 min. and got disconnected. Called back second time and waited another 20 min.and finally got a rep.who then transferred the call to another department, and they didn't answer after being on the phone for almost an hour after which I hung up. All this for a simple question!

    Anonymous 1/15/11 12:24PM
  • I went to the store in Minitonka MN. It took forever there were 10 people waiting to be helped and only to people at the desk. I wasn't greeted everything is extremely slow and there location is not easy to find. Their correct location information is not available on google maps.

    Geek in the Pink 1/15/11 11:16AM
  • The phone for customer service is not working and I have no cable, it has a quick busy signal and then the line go's dead, I even got someone else to call from there phone and the same thing happen! Help

    terrub23@aol.com 1/13/11 9:21AM
  • Update:
    I tried again to call Comcast to activate my box. I talked to someone in India, and they sent a signal to my box, but still no service showed on my TV. The next day I called, had a third signal sent, and nothing. This time, the rep sent up an appointment for a technician to come out. I refused the first appointment they gave me because I would be out of town. This is the only company I know of that tells you when it's convenient for them to come out, and doesn't ask you when it fits into your schedule. The very next morning, about 12 hours after I set up the appointment, I received a voice recorded message that a problem had been detected in my area and that my appointment had been cancelled. I still had no service, so I had to call AGAIN to set up another appointment. Then, the day of the appointment, I missed the 2 automated calls to confirm that I would be home for the technician to arrive, so I called them for fear that he wouldn't show up since I didn't answer. I actually got an American rep this time, who was very nice. The technician was finally able to resolve the issue, which turned out was a Comcast issue. Total to get my digital box set up: 2 visits to the service center and 5 phone calls. Unreal.

    YankeeDoodle 1/13/11 9:16AM
  • Had brand new hdtv,beautiful picture, then was forced to change from analog to digital box with other set top boxes. One box wouldn't work. Sent 3 private contractors. first two fixed the above box, but ruined the service on two that had been working. Third contractor did bang up job - got things going.
    Received next bill with 3 $40.00 repair charges, had to call to complain and plead. Charges finally removed.
    Now picture on tvs no better than analog and no HD.
    Original 2 set top boxes plus an additional we ordered have had to be replaced. Now the 6 month old main digital receiver shot craps and when I can get out in the snow, will have to be replaced.
    Because of all the above, have had to call Comcast many times. Must go through all the menu trees, get answered by people with several different dialects, which are hard to understand. Get shifted from pillar to post.
    How nice if I could get television without hassle - I did get it to relax and enjoy.
    Comcast has to be the worst!

    munchkin 1/12/11 6:42PM

  • This is the letter I sent to Comcast today. This company is just terrible.


    Dear Customer Service Manager,

    I am writing to let you know about my experience this week with ComCast of Rockford.

    I ordered the digital boxes for our television sets 2 weeks ago and installed them according to your instructions on Monday, January 8th. I attempted to activate them as per the instructions online, and was prompted online to call your customer service number to have the activation completed. Which I have done, six times. I will try to make a long story short, but feel you should know the “hoops” your customers are expected to jump through to watch television provided by a service that we are paying for.

    Monday January 8th - Call #1 – Customer service rep asked all the required questions to validate that I was who I said I was. I don’t have a problem with that. She was very friendly and said that she was activating the service from her end and that it should be up and running within 45 minutes.

    An hour and a half later the small boxes were running, however the television with the main box had a gray screen saying that we needed to call customer service to activate the cable service.

    Monday, January 8th - Call #2 – After answering the required questions again, another friendly and apologetic customer service rep said that they would activate the service, after trying to get me to change telephone and Internet services to ComCast. He told me that within an hour things should be working.

    An hour and a half later, the gray screen was still present.

    Monday, January 8th - Call #3- Answering another litany of questions. A third customer service agent (which I had great difficulty understanding) said that the other two people didn’t quite know what they were doing, and she assured me that it would be taken care of right away. She said that it should be up and running within 20 minutes.

    An hour later the huge gray screen was still there covering up the entire viewing area of our television.

    Monday, January 8th - Call #4 – Again, the questions asked and answered. This agent, told me to stay on the line and he would activate it. While waiting he tried to sell me a different cable package, telephone and Internet service. I politely declined as we have never had problems with our present provider and have thus far been satisfied with the service. I understand that they need to try to sell services to keep their jobs. After a while he said that the box was faulty and that I should turn it in for a new one. I explained to him that I am currently undergoing chemotherapy and radiation and am unable to leave my house due to a compromised immune system. I asked if I could ship it back via US Postal Service. He said that they would send out a technician with a new box, at no additional charge.

    Fine, we set up an appointment for Friday, January 14th between 10:00 and 1:00.

    Tuesday, January 9th - Call #5 – I received a phone call verifying my appointment for Friday, January 14th. I punched the appropriate buttons to indicate that I was indeed planning on being home for the service appointment. At the end of the call, I was transferred to an incredibly friendly and polite Technical Service Representative, who asked me the same questions again, and said that she had more tech knowledge and could activate it from her end, and we cancelled my appointment for Friday, January 14th. It was working. Yea! I thanked her for her help and hung up. 5 minutes after speaking to her, guess what? The gray screen popped up again, blocking the viewing area of the television.

    So, I called the customer service number yet again. And, this is where my attitude towards and my satisfaction with ComCast of Rockford bottomed out.

    Tuesday, January 9th – Call #6 - I called again and explained the whole situation to the Customer Service Representative. (And, I use that term loosely) Answered the whole list of questions again. His first words were, “Your bill is 30 days late.” I was surprised, since prior to my surgery in November, I had paid all my bills for November and December, so as not to have that task ahead of me while not feeling well. I apologized, and told him that I would check on that and make the payment right away, if in fact I had not paid it. He repeated two more times that my bill was late and that I owed 46.00. (After the phone call with him, I did check on it and do apologize for the tardiness of the payment. I did miss that and have paid it today. I also paid in advance, so my account should reflect a credit.)

    I got back to the problem at hand and it was obvious that he was either not understanding me or did not have the knowledge to activate the service I was requesting. He started to try to sell me upgrades and other services that your company offers. I was getting increasingly frustrated with him and asked to speak to one of his supervisors. He said, “Ya, you can, but she will have to call you back.” Then, he tried once again to sell me different Comcast products. I told him that I wasn’t interested, and that I just wanted this problem fixed.

    I can’t emphasize enough how condescending and rude this man was. I told him that I wanted to schedule a service tech to come out. He told me that I could take the box to ComCast. I told him that that was not possible for me to do. Then he said that the earliest I could have someone come out was Friday, January 21st. I told him that not 15 minutes earlier I had cancelled an appointment for January 10th, and asked if there wasn’t an earlier one available. I was told,“Nope, that’s it.” Two weeks without television service didn’t sit too well with me, and I again requested to speak to a supervisor, and much to my amazement, he started his sales pitch again. I told him that I was so frustrated that I needed the conversation to end, and he hung up.

    As of this writing, I have not received a phone call from the Customer Service Supervisor that I had requested twice.

    So, long story short, I am not too happy with ComCast, and felt that you should be aware of what we, your paying customers are going through. In talking to others the past few days, I am finding out that I am not alone with my dissatisfaction with the customer support that ComCast offers. Out of frustration, I called Dish Network and Direct Tv and found out that I could have service installed anywhere between 24 and 48 hours. However, I do like the television line up in addition to my past familiarity with ComCast channels, and would prefer to stay with your company.

    Erica 1/12/11 3:32PM
  • Recently here in Rockford they have started the digital migration however this migration is not offering any increased quality or functionality, however it is increasing electronic waste with this DTA(digital transportation device) box. It is singly the cheapest piece of electronics I have seen, there is no internal ir reciever, it doesn't provide any better clarity, just provides more clutter. Not to mention on the phone it is a one time two dollar charge, but upon picking up these DTA's, more suitably called POS's, this two dollar fee is a monthly increase in your service plan. OUCH i know. It is pretty bad that the features that come inside of my brand new digital tv are not compatable with there service, sounds to be like a scam to get more money out of the lower end consumers. I believe that Comcast has lost track of the fact they are providing a service and we as consumers do have rights, diminishing as they may be. It is pretty bad that the first time in the new year that I have lost my temper is from dealing with the darn cable company something is not right. This is why I will never recommend or use anything to do with comcast and will boycott them and all of the supporting companies. It is time for this monopoly to stop. Hopefully this will save others the headache that I have right now. Three easy words to remember - I HATE COMCAST!

    ihateCOMCAST 1/12/11 1:50PM
  • The worst customer service I have ever encountered. They have a monopoly in Rockford, Illinois so, if you want to watch cable television you have to use their services.

    Thinking of switching to Dish Network.

    Should change their name to CoN-Cast.

    Molly 1/11/11 9:20PM
  • Over paid my bill by $1000. called with my bank on a three way and the customer service person was not able to explain how I would be able to retrieve the amount I over paid. This was the worst example of customer service I have experienced in the last 4 or 5 years. I could not be the first person who has done this and was amazed at how little the rep knew or how unwilling he was to find out the answer.

    Sam 1/11/11 7:25AM
  • Comcast refuses to provide me with their hi speed cable internet. I have DSL with Qwest now with 1.3 kb.

    A Comcast tech came out in August, 2010 and determined that to get Comcast, the cable needed to be buried. Interestingly, our neighbor who shares property (driveway) was able to get a cable laid above ground. I don't care about an above ground cable, except Comcast refuses to do it for me.....because it is against City Code to do so.

    However, Comcast also doesn't want to spend the money to bury the cable either. So they ignore my phone calls, have sent me in circles and basically done nothing. They refuse to communicate with me. When I call with my work order number, all they know is that the work order is "open". Yeah, it has been open since August 2010, and today is Jan. 10th, 2011.

    So while my neighbor who we share a driveway with enjoys hi speed internet with a violation-of-code cable, I am discriminated against and told that MY cable must be buried.

    I have reported Comcast to the Washington State Attorney General. They are going to pursue it by sending my complaint to Comcast. Also, I have reported this to Mayor McGinn's office. Their IT department is supposed to contact me within 10 days to resolve this issue. They should....as the city has given Comcast an exclusive contract, i.e., monopoly to Comcast. If this company had to be in competition with any other company offering the same product, Comcast would be in the dust bin by now.

    littleleers 1/10/11 2:51PM
  • Called 3 times..had sporadic service soon after getting hook up..they kept re setting it,problem remained.Finally told them they need to send a service tech out..they did and he was utterly incompetent.I told him I thought it might be the box as it appeared quite old.He tries re wiring everything including my internet cables,finally changes the box and it worked!But he left all the wiring messed up and unable to cover the hole back up because there's now 2 wires coming out of the wall instead one,unbelievable!

    Anonymous 1/9/11 2:15AM
  • Comcast has horrible customer service. I don't think they have any clue what they are doing.

    Anonymous 1/7/11 1:10PM
  • I was a Comcast customer since before they were Comcast actually 3 companies before Comcast. I recently did not pay one month on my bill and when I do that I get the nasty gram and make a double payment. I made the payment on line got the email confirmation and my service was restored. 2 days later I got a knock on the door and the tech said he was there to disconnect and pick up our equipment. I advised him that I made the double payment and he said he would give us thru the weekend to let it post. I did not hear back from him as I knew I would'nt since I knew I made my payment. 2 weeks later our service was shut off again and I called to find out what happened. They said they never got the payment. I advised them that they sent me an email confimation that it was made and thet they had restored my service so I know they got the payment. They said I needed to check with my bank but it was already after bank hours and I had no internet (since they turned it off) so I had to wait until Monday since it was a Holiday weekend. When I saw that they did not take the payment I called to make the payment I was then told that I needed another payment which was a total of $510 so I said fine. After the payment was made I was told I had to speak with customer service to get my service turned back on. Customer service then said they wanted $20 reconnect fee (they waived $60 for me) and $150 deposit. I asked to speak to a supervisor, since they were the ones that did not take the payment, and was put on hold for an hour. The rep came back on the phone and she said her supervisor wanted my # and he would get back to me before they closed. No call. I called Tuesday and spoke to a Billing supervisor and she said she was going to talk to a Customer service supervisor and when she came back on the line she said they needed the $20 (did me a favor by reducing it remember) $150 deposit and now they wanted one month in advance I asked why when I made the payment and got confirmation she asked for the conf# I said I could not get it because they blocked me from my email! I am now with Direct TV. Twice the channels for 1/2 the price even with my AT&T phone and internet it is 1/2 of what I was paying Comcast. Oh also they would not let AT&T take my phone# which we had for 15 years! Never again will I have Comcast.

    707djaime 1/7/11 11:30AM
  • I was offered a deal to change my services. Called 3 days later to accept it and somehow it was never posted. And customer service no longer will apply that contract to me. It's only been a week and a half. Very dissatisfied with customer service, not helpful. Seriously thinking abut moving on. People make the company and apparently they don't have good people.

    Anonymous 1/6/11 5:36PM
  • The service is very bad especially concerning the company's billing practices and how they fail to try to repair the overall dysfunction of the customer service department.

    They don't listen to customer concerns, questions, or try to solutions to problems that have created because of the company's billing practices.

    Frustrated Customer 1/6/11 2:27PM
  • Trying to get info on how to call a south american country 1st call could not understand the person on the line they kept breaking up they transfered me to someone I could not understand at all. Called back tried to get someone I could talk to and it seemed impossible. NOBODY SPEAKS ENGLISH!!!!!!

    deligrandma 1/5/11 12:38PM
  • **very bad customer service.**
    when I order for move/transfer of my service, they opened as new service and started billing at both places. Comcast never understood what is ment by "MOVE"e and they now telling ( after 5 months) i need to close the old service.
    What is a "move ortransfer of service" not understood my comcast.The order taking, order issuing , execution etc left to local companies and comcast will not helping and using delay tactics for refund

    wizia 1/5/11 10:56AM
  • I'm trying to suspend my service with comcast because I'm deploying with the military. When I called them they transferred me around for awhile and finally someone told me they were tranferring me to someone who could take care of it for me. I was on hold for over an hour and since it took so long the battery died on my phone. So I sent them an email explaining my dilemma. Instead of addressing the problem they sent me a generic, copy and pasted response that did not at all address the issue. They said they were sorry I was considering cancelling and that they'd be happy to address any technical issues I may have. My response was "Did anyone actually read my complaint"? Then someone else emailed me telling me I had to call the 800 number to cancel and once again didn't even address the issue.

    Anonymous 1/4/11 7:40PM
  • I avoid Comcast like the plague. I first signed up in 2008, for cable and internet. They sent out two technicians to install. The technicians were not actually Comcast employees, but actually sub-contractors. They arrived on time and did a good job, but stole my wallet in the process and racked up $2200 in charges on my credit and debit cards. I was brand new in the city and was left with no ID, no money, and no way to access cash from my bank. I filed a police report and Comcast showed up, denying any wrongdoing and blamed my neighbors for "sneaking in" and stealing my wallet. Bull. The technicians stole it and they knew it. The police were too busy solving worse crimes and nothing was ever done about it. I did end up getting the charges reversed, but I never saw my wallet, cash, or ID again. Stupidly, I kept the service anyway. Rates kept increasing for no reason. Finally I switched providers and got rid of them. Now I live in a different apartment and Comcast cable comes with it. My channels disappeared without the digital converter box, so I went to the service center yesterday to get one. The line was over an hour long so I left and sent my fiance to do it today. They wouldn't give it to him without my approval, but also wouldn't call me because I have a different area code. Then the rep told him that the apartment only has basic cable so we don't get a converter box. The apartment actually has expanded basic and my fiance argued that, but she insisted that we don't. The rep next to her scolded her for not even looking it up, so she finally looked us up and admitted that we do have expanded basic and gave him the box. He went home to set it up and called the activation number provided. That rep said that it wasn't working and they would need to send a technician out for a fee. My fiance hung up. I guess now I have to pay a technician and take off work just to get channels that I am already paying for. What a scam.

    YankeeDoodle 1/4/11 10:28AM
  • I have been a loyal customer with Comcast for several years. I contacted a Comcast rep to request a better billing rate. The rep advised that he could give me a monthly rate of $79.95 and a tech would come to my home to bring DVR equipment. Unfortunately I did not get the rep's name. I waited for the tech, but they never came. I called Comcast to discover that the rep never pulled up my account and didn't put notes on their system. I was transfered to 2 other reps, as well. They claimed they had no record of my call? I did not have a conversation with myself for 20 minutes!!! Ultimately, a "Retention" representative gave me a B.S. rate of $139.99 (a savings of $13.00). I am currently pricing packages with DirectTV and will switch. Comcast needs to have more accountibility with their terrible representatives. They are not accountable and have a "bottom of the barrel" standard for their employees.

    DD 1/3/11 12:11PM
  • Horrible service. Waited over 45 minutes to be contacted to a service rep.(I manage a condo building) Finally he takes all my information and puts me on hold. Then another person in residential services picks up and starts the whole thing all over. She finally says she can't held because I need to talk to the business accounts, which I was originally talking to. She says she will transfer me, but instead hangs up on me.

    Hello Direct TV. Can you give me a quote?

    Disgruntled 12/31/10 12:53PM
  • worst customer service ever will not fix a problem that i have for 1 onth. employees just want to get you off the phone and pawn you off to someone else. everyone tells a different story no one knows what they are talking about. How does this company stay in business?

    glassman 12/29/10 9:58AM
  • Every two weeks the feed for our cable TV get switched either automatically or via some technical person at COMCAST. The result is only channels 1-24 work. All other channels are scrambled.

    After THREE technical visits - still can't get Comcast to figure out who is doing what to the change the feed every two weeks.

    Anonymous 12/29/10 6:01AM
  • on dec 28.2010 went to warren center to return all cable equipment in home. i was told a phone modem 2 were missing. since i never had a land line how could thst be. we told them were were switching to wow the room was jammed with others doing the same. they were angry . i gave them all the stuff we had. they said we owed them 200.00 no way. my bill with wow will be 50.00 dollard cheaper a month and i got double services. i said if u can give me what there offering i will stay they wouldnt budge, ill never deal with them again and i am reporting them to bbb, unethical way to treat customers. lisa loucks lanham

    mrssunsail 12/28/10 12:03PM
  • I myself was an ex-employee for Comcast and would agree that Comcast customer service is not up to par with there services. In percentage whise; there is more complaint that happy customers. Some of the people who work for Comcast just have a "This is my job mentality and that is about it". A lot of snakes work for Comcast and I had been working for that company for 2 years and finally was fed up with all there BS. Comcast talks about great customer service, but when customer have problems with there service ( We were told to up SALE the company products ) dispite the customer problems. Working for Comcast is like being a ROBOT. Comcast keep you in there grip to work for them due to some what free service they give you as an employee. So many human and computer error that goes around in the Comcast. If a field tech resolve a customer problem at the location; it will cause another problem for another customer somewhere in that same area. Don't get me wrong; I first was very excite to work for Comcast, but after experiencing it first hand and with the double standard people that work for Comcast; it was the WORST MISTAKE I have made.

    Anonymous 12/28/10 10:45AM
  • Their wait times are ridiculous. Before the menu, they said, "Due to inclement weather, we are experiencing high call volume. If your call is not of a urgent nature, please call back at a later date." I waited for 10 minutes because my Xfinity player was down and then a very nice rep picked up and then I got transferred to Internet tech and a lady who was so quiet I could barely hear her and she wasn't as nice said to fix this, my modem would have to be re-booted. That means re doing everything like wireless connection ETC. Try to avoid calling comcast

    Anonymous 12/27/10 12:37PM
  • I have had comcast for over a year. EVERYTIME I get the bill it seems to be going up 15-20 dollars everytime. I call them and they claim that it is franchise fees and taxes. We all now the francise fees and taxes are not that high. When we started out our bill was 43.00 now it is up to 70. Our phone serivice through them sucks and it is cutting out or static as all heck, this has been on going ever since we got the service. We call them and the only thing they can say is well we will send a tech out. Why should we continue to pay for a tech when they are not knowledgeable or have any idea of what they are doing.When they do come out they claim that they either cannot fix it or they have no clue of whats going on. Maybe if comcast TRAINED there employees like they are suppose to they would not suck as much and there would be less problems wrong with their crappy service.RATING 0-10. Worst service,customer service and responding time. ( lol dont wait for a manager to call either, they either will and claim that a tech will come out or they wont call). IF YOU ARE READING THIS AND CONSIDERING COMCAST......DONT GO WITH THEM.

    Anonymous 12/27/10 6:44AM
  • Comcast is stipulating that I have 3 modems(2 internet & 1 phone) in my possession and are holding onto $160 that I mistakenly caved in on and paid so that they would stop harassing me multiple times a day.

    These modems were handed by technicians and not me. The point of failure in the system that the technician could have simply missed out on the paperwork.

    Here's the funny thing - if I had EXTRA equipment that I was leasing on a monthly basis, how come I wasn't charged for it? Is it because they received the faulty equipment back into their facilities????

    Anonymous 12/23/10 11:54AM
  • Comcast needs to stop marketing deals to their existing customers and then saying those deals are not available to existing customers. We get letters all the time from Comcast telling us to save money by bundling, yet we call to do just that and they say we have to be new customers to get the good rates. Why send us a letter, addressed to us by name offering us the deals? This borders on mail fraud if you ask me. At the least, it's false advertising.

    anonymous and annoyed 12/22/10 12:09PM
  • After trying several avenues to reach someone to ask why they are still billing me when I stopped my service 2 months ago (after having my first cable TV & internet service at home), I am now trapped in an endless round of e-mails of poor, poor, poor communication and understanding of the problem. Of 6 rounds, I've got replies from 5 different people. There has only been a couple tidbits of helpful info. Most of my questions have remained unanswered even after pointing out that I would like them to focus on & answer my questions. I also told them that it's a waster of everyone's time for them to paste in the 5-10 long paragraphs of templated niceties like "It is with gratitude to incessantly provide you with superior technical
    support that you truly deserve. We always treasure every moment of your
    contact to us. We hope that you will never be tired of keeping your
    business with us, as this is the source of our drive to providing the
    most outstanding customer service. It has been my pleasure assisting you
    today and we truly appreciate your business with us."(verbatim).
    I mentioned to them that I never had cable service as an adult because of a Cable installer not showing up, cancelling or calling twice in 1990 (after a 4 hour window was given). I started the boycott then. I caved for a year but the boycott is back on!

    Boycott on! 12/21/10 4:05AM
  • Try reaching a supervisor at Comcast. It's impossible. They are supposedly busy helping another customer. If they are helping that many customers with complaints then their service must really suck.

    Anonymous 12/20/10 6:55PM
  • My husband and I have been loyal customers of comcast for 9 years. Until recently we had never had any problems with comcast. About 2 months ago we decided in order to lower our outrageously high bill we would do the triple play by adding a phone line. We received our next bill and it was still the same price. When we called to find out what the issue was we were told that the triple play was ordered and then cancelled on the same day. We then told the representative that we wanted to have the triple play and when I went to turn on our premium channels they were gone. I now had to call for a second time and I was told that we down graded our service, which we did not. So I am on the telephone for a second time for over 30 minutes trying to resolve this issue that should have never been an issue in the first place. I now know why comcast has to charge such outrageous prices because it takes so long to resolve simple problems. And what is even worse is that I can no longer receive the channels that I was receiving on my other television unless I pay for another cable box. I think that $180.00 a month for cable and HBO and internet is ridiculous. I will never recommend comcast to anyone. I feel that before Verizon Fios came out comcast treated their customers better. Now with the competition I think that you need to step up your game because you will be loosing a lot of customers.

    Anonymous 12/20/10 9:17AM
  • It's been nine months since I've moved to my new place. Verizon not available in the area so I went with Comcast. During this time, I've had to schedule 8 appts due to lack of service. 6 out of 8 times they didn't arrive during the schedule window and didn't call. The last time I confirmed my appt. four times: one time before my window, 2 times during my window and one time after my window. The customer rep said they contacted the tech and he confirmed he'd be at my place between 2 and 5. He finally called at 6 to state he'd arrive by 7. He was never contacted by customer service. With only 2 weeks with Comcast, he misdiagnosed the problem claiming exoribant amounts of work required to restore my cable, internet and phone. After much complaining on my part I managed to get an appt the next day (Sat) where my service was restored within minutes. I've haven't been compensated for the 5 days without service and no one has contacted me since. And my on demand has been out in my bedroom for months. Signed Not Happy with Customer Service

    12214 open view lane 12/17/10 5:01PM
  • My phone and internet have been going off for over a week now. I finally got thru to a customer service (?) rep. & after explaining that I HAVE to have phone service 24-7, he brilliantly stated: "well, we don't have any record of you CALLING in while your phone service was not working." That brilliant statement says it all!

    Skeet 12/17/10 3:48PM
  • There is NO customer service at Comcast. Their products are terribly inconsistent. We have been without the "On Demand" service most every weekend and our phone & internet is off more than its on!! We have called & tried internet chats to complain, but we get disconnected or given a runaround. When we can change to a different company, we most certainly will. Comcast is only and all about the $$$$$.

    Pizel 12/17/10 3:35PM
  • I am so fed up with comcast.........called 3 times last night because my on demand has an error message......they sent a tech out today and he left and still not working.......he says it's nothing he can fix from my house that it is a technical issue and to wait 48 hours and it they don't have it fixed then...I was to call customer service again and go through the process again.....this is bull...........I am dropping comcast after the first of the year.....I have phone, internet, and cable with them.....I am also calling the Better Business Bureau on them.........Paula Morrison

    Anonymous 12/17/10 10:07AM
  • Well it all started a month ago when I started losing channels... the first time he replaced the box. Next month replaced the box and noticed that there is a "wiring problem" but could not fix it because he was not a "wire guy". So I received a random call, since I did not schedule it, from the wire guy and he was going to be at my apartment in 10 mins. I left work went to my apartment and waited an extra 20 minutes. Wire guy replaced a cable splitter. I asked him what he did most of his appt and he said replaced splitters. How come Box guy couldn't replace the splitter I have no idea. Well this is whats great about America you can be a moron and run a company. One thing that was interesting was that the Wire guy said that Comcast has the worst Customer Service, which a large part of their call centers are outsourced to Convergys. Wire guy spends his day apologizing to customers because Comcast agents aka Convergys sucks. Well Im switching to Charter.

    Anonymous 12/16/10 9:45PM
  • Comcast Customer Service, hypothetically a Comcast Value, is rather a joke. Mostly powered by a voice activated maze, proving to be more a finger exercise than a vehicle for getting problem resolution.

    Great Job Comcast...you can certainly be proud of this!

    Richard 12/16/10 10:59AM
  • Today is Dec 16th. I lost telephone and Internet on Monday night. Called many times without satisfaction. Finally Tech came down, checked out the lines in the house, said the problem is with outside lines and that there was nothing he could do and walked out. Just "wait" was the answer. Called again this morning and they had no record of the tech coming down. Now they can't get anyone here until the 26th? This company is a joke. I will be filing a complaint with our Attorney General and anyone else who will listen.
    Also switching to AT&T as soon as possible.

    Rich 12/16/10 10:49AM
  • As of today December 14, 2010 I do not have my XFINITY Voice out of service since December 06, 2010. Following are my interaction Vs Comcast responses.
    I reported the problem to a customer service rep on the Morning of Dec 07 and he took my complain about the out of service of the telephone. Nothing happen in 24 hrs.
    Dec 08 I went to the office of Comcast At 20 West Gude Drive and personally lodge a complain about my telephone, nothing happens in 24 hrs. On 9th I have sent an email to Comcast Nothing happens in 24 hrs. On Dec 10 I got an appointment about a Technician to come to my residence on Dec 12 Sunday, between 8-11 am I was harassed for whole day, telling me " I am on second on the cue for the Technician and will come within half an hour” Several half hours passes until 7pm I found these are utterly lies from Comcast. The company is lousy and its employee does not have work ethics or responsibility. On Monday Dec 13 I called again to the customer service and talked with the rep name Josef employee ID # 2397, and then spoke with his supervisor Mr. Chuck employee ID # 6126. Mr. Chuck told me there is an outage in my area; therefore I do not have the telephone connection. He also promised within 24 hrs outage will be okay and my line will be restored. Today, December, 14 after 24 hours I called again and spoke with the rep Josef employee ID 2397 asking him about my telephone, he could not answer, and then said there is an outage in the area. When I told him we are living in the 21st Century and the most advanced country in the world, how come a telephone is out of service for last nine days. He could not answer me. When I asked him to give his supervisor Mr. Chuck. Very cleverly he answered Mr. Chuck is busy in the another line. Then I asked can I speak with the Manager of the department he said the Manager is not yet in for work. With above experience of mine what one should evaluate the company COMCAST? Isn’t, it a lousy company, does not care about the customer, its work force does not have work ethics, and responsibility. When a manager comes at work late what you can expect from such a company and its employee.

    Customer of 240-558-3565

    Anonymous 12/14/10 7:09AM
  • I would like to comment on what I got when changing from a regular high speed internet account to an Economy Acct. My cost only declined by 1/3 and the service declines in speed to by 3/4. If I could, I would change providers. AT&T is offering 3 Mbs for 14.95 for a year. You provide 1.5 Mbs for $24.95 plus $5 for modem rent per month. In this time when discretionary spending is at an all time high, I would like to think that Comcast would work with consumers. Economy really does not offer much for the price. I am very disappointed.

    MikeF 12/13/10 12:43PM
  • I have had Comcast for 5 years and want to unload them. I have more war stories than most.

    In our area there is only Comcast and AT&T (with a creeping DSL).

    I use Skype alot and wonder how to transition to others since the TriplePaly phone line works without consistency.

    Anthony

    italianlaw 12/13/10 10:52AM
  • Good luck in getting any meaningful help with these idiots! I have spent two weeks between chat and phone trying to find out why my password had been reset, which led me down this path of hell (no longer able to access my account settings).

    Between being told there was not a problem (implication is that it is ME who is the problem), that the server had not updated and this would take 24 hours (??? really? - is the server run by a hamster wheel?) and THEN all would be well (bummer, one week later, still no resolution - hamster must have died and replacements are hard to come by), to being told today by LaPusha (Badge 7580) that it is a "Microsoft problem", I came to the realization of several things:

    1. The employees at Comcast are idiots
    2. The employees at Comcast are so poorly trained that they can barely choke out the canned responses from their idiotic call service manuals
    3. Even when they can read, asking a follow-up question will lead them to act and talk further like an idiot
    4. When they know that you are on to the "it's a Microsoft problem" excuse/lie, they are forced to say nothing for long periods of time, thereby dashing all likelihood of them responding in any other manner but idiotically
    5. That when the idiots act their natural idiot selves that it is apparent and clear to those of us who are NOT idiots, that they are
    6. But they are such idiots that they do not know that you have just busted them on being idiotic enough to think that their idiot answers are intelligent
    7. If there really is a Supervisor who will call me back, s/he will of a certainty be an idiot
    8. And when in doubt, the answer is to find a technician who is NOT an idiot, meaning, someone outside of Comcast
    9. Who will immediately know that the problem is, having had to clean up after these idiots for so many years
    10. Therefore, give up. Do not expect intelligence, professionalism or courtesy from Comcast. They are idiots.

    Coming to terms with the reality of Comcast's customer service has a two-fold benefit: (1) When you give up, calls decrease and they are able to keep respectable stats (even idiots need love), and (2) We all learn that we must become more savvy than these idiots and seek our solutions elsewhere, thereby keeping our insanity intact, while not having to lower ourselves into their sewer of idiocy. Problem solved!

    jaredford 12/12/10 12:11PM
  • I got my comcast bill today 12/11...looking for an credit due to loss of internet which we experienced trying to sigon for Cyber Monday on 12/1. Found out since there was a outage on 12/1 on the East Coast per news. The comcast representative was rude claiming she lived in the same town and DID not lose her internet? Outage on the East Coast and she still had service? On 12/1 went I called Comcast...just a recording the the billing office was closed....SHAME ON YOU COMCAST. Where is guarantee # 2 and # 3...it must only apply when you 1st sign up not as a paying customer for several years!
    The rep said I would get 1 day credit, asked her how much...told me she did not know it would appear on my bill tomorrow! Let see...

    Unhappy with COMCAST CUSTOMER LOYALTY!!!

    Guarantee to the WIND 12/11/10 6:50AM
  • No resolution after 7 different calls !

    Anonymous 12/8/10 9:01PM
  • Customer Service is a nightmare My husband and I been trying to resolved our comcast bill because our internet was down for almost a month and no land line too so they gave us a credit then the night mare begin instead of crediting our bill for lost of usage they added the charges to our bill. My husband even went to comcast office and they agree that it was coded wrong so we were told to pay the actual amount for Sept which we did, but when we received the next month bill they added $5.00 charged for short payment. Its almost end of 2010 and we are still trying to resolved this problem. Its less than $100 but its the principle. Comcast customer service has no idea what is the difference between credit and debit. The worst customer service they are rude and doesnt know what their doing. I am not sure how they can run business like this. I hope there's another company in my area I can get my cable and I will cancel comcast.

    UNHAPPY COMCAST CUSTOMER 12/8/10 8:59AM
  • My cable had been out for 2 and half days every time I called the automated service would give various times when the service in my area would be restored only for the time frame to be extended and the service not be restored I even spoke to a live representative that told me my service would be restored on midnite of 12/6 and that never manifested either finally I talked to someone today who honestly told me she did know when my service would be restored in the meantime I not able to watch tv at all

    angiebee 12/7/10 11:40AM
  • I'm a customer, every month my bill is going up and up. when I call customer care to change my bundle to the lower promo I was told it was for the NEW customers.
    I guess they do'nt want to keep the customers they already have, I will be canceling my service.

    not happy 12/7/10 7:21AM
  • Spent almost 3 hours in Comcast's wait queue, which had an estimate 7 minute wait. I gave up before talking to anyone. When swamped because a service is down, they apparently do not even have the courtesy to inform those waiting that the call will not be handled. Tried other ways to reach them (could not use internet because that was the service down). Links via their web site on my smart phone did not work. It must help get better stats when you don't take calls from customers during an outage. So much for 24/7 service. I'd leave in a minute if there were other choices in my area. Incredibly poor service. The attitude of one of the employee responses on this site is true: with millions of customers, your problem isn't really a big deal.

    arbie76 12/6/10 2:40PM
  • Had numerous issues with comcast. Unreliable hardware and terrible tech support. Direct tv went out once a year maybe due to weather, and only for a few minutes. Comcasts cable connection is sluggish and their service department will literally give up on a problem with no resolution.

    Dufoe 12/5/10 10:55PM
  • I know that Comcast is having issues, BUT I think the issue is bigger than what they tell us. Their issue of fixing things with duct tape and pennies needs to stop, and they need to work on fixing the issue right the first time, and not just "temporarily" fixing it.

    comcastruinedmyjob 12/5/10 10:09PM
  • It's true comcast service doesn't pick up calls when service is out they suck

    Jeet 12/5/10 8:27PM
  • Phone number is busy all the time! Even more when service is out

    Anonymous 12/5/10 7:46PM
  • Our experience with Comcast has been terrible. The service was interrupted all the time and customer service representatives were terrible (and very rude) when you did have a problem. They would schedule techs to come out to solve the problem and they wouldn't show up. We finally left to go to AT&T U-Verse which has been much better! We are still having problems with Comcast billing us long after we left and continuing to screw things up for us!

    Anonymous 12/5/10 5:31PM
  • Dealing with comcast's customer service reps was frustrating at best. No amount of reason seemed to move them to fix my problem--after an hour and a half I was ready to scream. Makes me want to actively pursue other options.

    sven 12/4/10 4:44PM
  • Absolutely horrible and unreachable. The person that installed my cable did not activate the internal cards within my cable box so all HD channels were blocked. Then my bill came and I was charged for the "triple play" package which I do not have. I have spent the past 3 days attempting to have this problem remedied to no avail; I have spent 5+ hours on the phone and made a trip to the service center. No one seems to be "qualified" to make the billing change.

    Anonymous 12/1/10 2:23PM
  • Absolutely horrible and unreachable. The person that installed my cable did not activate the internal cards within my cable box so all HD channels were blocked. Then my bill came and I was charged for the "triple play" package which I do not have. I have spent the past 3 days attempting to have this problem remedied to no avail; I have spent 5+ hours on the phone and made a trip to the service center. No one seems to be "qualified" to make the billing change.

    Anonymous 12/1/10 2:22PM
  • By far the rudest company I have ever dealt with. First I got hung up on then a manager told me she was going to hang up on me too. Wow, don't get how such a rude company can be such a big, lame, sucky monopoly. Cancelled my service and will NEVER go back. By the way the service sucks, half the channels don't work half the on demand and the internet, well SUCKS! I am getting my entire family and friends to leave Comcast, you have to treat your customers with respect. They made me feel like nothing, they yelled at me and talked down to me. I can't explain how upsetting it felt, and I am a very calm nice person who does not deserve (neither do YOU) that kind of treatment.

    nevercomcastagain247 11/30/10 12:41PM
  • Worst customer service I've ever had. I was on hold for over 30 minutes (when they prompted that the wait would be 12 minutes). I was then put on hold when I finally got to speak with someone and they transferred me to someone else. 5 Minutes later I heard a few clicks and got the "if you'd like to make a call..." disconnect message. Comcast is the WORST!

    DOUCHER 11/29/10 5:34PM
  • Your customer service needs more people to handle walk-in service. Your on line web page is user unfriendly. When I want to talk to someone I don't want to have to look and look to try and find a phone # for the location I'm trying to contact. The local number should be right on the first page I open in bold numbers. At present I have cable for both my TVs & computers, but if your service doesn't improve in the near future I'll have to switch to another provider. I know they want my money!

    Bruce 11/29/10 2:11PM
  • So Comcast tells it's customer's that if you have cable, you don't need to worry about going from analog to digital TV. You're covered right. Now Cartoon network is transmitting on a digital signal and you can't get it "unless you have a DIGITAL CONVERTER WITH COMCAST". I have 4 TV's in the house, two of which are in my boy's separate rooms. So I now have to up the price of my bill by $15.00 to get one station. It's just another way for Comcast to force basic cable customers to switch to Comcast digital. I am so angry I can spit nails right now. Comcast doesn't care about their customers, they only care about their bottom line, and this digital conversion is just what they were looking for to build their revenue.




    Comments (84)

    1. Written by TR.BAD., on 28-11-2010 12:21

    First off (CommunistCast) hangs their wires on the electric and telephone conpany poles in so many areas and has the *alls to always throw dirt on the telephone co's.for the product they offer compared to their trash. My old cable bill (pre-converter box) was $66.00 for standard cable and 1 paid channel of HBO. Now basic cable alone is $63.14 and no HBO paid channel extra. What a rip off. All the converter box did was make watching TV more and more complcated than ever before. And what's with all the religous channels day and night and 3 or 4 Spanish channels? Let me choose what I want and will pay for. All I need is News-Weather and some decent movies that make sense.

    Report
    2. Written by Don, on 20-11-2010 15:51

    I fell for the SCAM too. Ordered the two DTA boxes, hooked them up, and BLAM! there went all my channels except for Home Shopping Network! Called for help--oh, don't worry, we'll get it working right away, will TRANSFER your call to an account rep. Sure. Solution: the DTA's are "self-auditing;" don't blame us for your loss of channeles. It's not like WE STOLE SOMETHING FROM YOU! Blame the little box, that comes along with our "upgrade" (DoubleSpeak for corporate theft of my cable service. Oh, and if that p.ss.s you off, then you can talk to "Mr. Box.")



    Their corporate shills can say all they want and rationalize their criminal behavior, but the bottom line is cable theft, perpetrated by the company against the consumer. All they are doing is shifting the cost from the corporation to subscribers many of whom are on fixed incomes. BTW, these "subscribers," are given no choice, as to whether they want cable or not, b/c television has become a monopoly of public airwaves, dedicated to greedy corporations that don't permit of public use. No. It is ALL privatized! And now, the deal is done. They need to have their SOCKS SUED OFF THEM, and their feet cut off from underneath them! Return the airwaves back to the public, and let us develop cooperatives to ensure that egregious abuses of power such as this are never permitted to occur again, except in Beijing and Tehran.

    Report
    3. Written by against more consumer restrict, on 11-11-2010 07:37

    I just have one question. All my TVs are already digital and have digital tuners. So, why do I need a "digital adapter?" The answer -- control. Now, my TV is a slave to a comcast device. Without their device, my TV can't find all the channels we already pay for, so you HAVE to use their device to change the channels. If you have a TiVo or other recording device (DVR, DV recorder, etc.), their new Comcast signal now limits what you can record and sometimes even how long you can keep it in your DVR. Lastly, their "adapter" now has removed the free HD channels I can get off the air. As a result, I now have to use a separate antenna and a switcher if I wish to view those over-the-air free channels. Comcast doesn't want to improve the service YOU PAY FOR, they want to increase their control over it.

    Report
    4. Written by Laura, on 07-11-2010 22:41

    Installed the new little digital box on my elderly Mom's TV.

    All of a sudden, her service lost channels....a lot of them.

    I called Comcast. The first lady told me technicians had been letting people have services they never paid for and now if she wants her channels back she must pay$25 extra for one year and then an extra $50 per month every year after.



    The next agent told me that senior citizens are a diverse population and that it was a small segement of customers. He indicated she had been getting free service for a long time, and wasnt she the one scamming Cable?

    No, she was paying for what the technicians let her have.



    Same guy told me that what they are giving in exchange is far better than what people are losing.

    No, it isnt.

    We are looking for any class action suits, and going to ask of local news channels if anything can be done.

    My 85 yr old Mother deserves better and this is a scam.

    Report
    5. Written by Inaya, on 25-10-2010 09:57

    We got the converter for free, however there's fine print on it that says "Billing starts 14 days from installation." Yeah, they never mentioned that on the phone.



    On top of that, we're currently not receiving all the channels we ALREADY PAID FOR. Ridiculous.

    Report
    6. Written by ForumJunkie, on 09-10-2010 17:17

    Ok.. so.. dont confuse the governments signal transition, (Analog to Digital) with Comcasts Analog to Digital transition.. two very diffrent things. One has to do with over the air broadcasts.. last I checked.. its comcast CABLE.. the other has to do with internal cable signals.



    Second.. yep you have to pay for equipment.. guess what??? Every other cable company, you have to pay for equipment.. Comcast.. one of the last few to make this change.



    Also.. maybe before ranting on a forum.. do a bit of research.. Comcast is offering folks. some FREE.. thats right FREE Digital Adapters.. which make your TV work just like you plugged it into the back of your TV.. I think the limit is 3 per customer, with 1.99 for extras..

    Report
    7. Written by pinolian, on 04-10-2010 17:09

    @the comcast tech. There is nothing free with comcast. And with the socalled new digital lineup, there are no new channels, we are paying more for the same channels that we had before. ONCE AGAIN THERE IS NOTHING FEE AT COMCAST!!

    Report
    8. Written by pinolian, on 04-10-2010 17:00

    This all sounds so familure to me, cause the same thing is happing out here. We had the basic cable and then when the conversion was set in we had to get 2 new cable boxes. I have a Panasonic DVR that now will only record off of 6 channels cause they have all been converted. So now I have to sign up for a dvr through Comcast!!!!!! What a racket!!!

    Report
    9. Written by Fred Dieterich, on 20-09-2010 10:32

    These Comcast creatures really have duped the public. How can they be allowed to bring the consumers to their knees and then further penalize them by adding more to their monthly charges for less service



    I received premium service with HBO and Showtime and viewed them on our main big box, as well as the other TV's just on basic cable. After all, we were paying extra for HBO and ST and we should be able to view anywhere in the house. It's sort of like the extra telephones that Ma Bell tried to prevent us from using in our homes several years back. That was ruled illegal. The new cable policy should be illegal, too!



    We bought our little boxes for each TV and agreed to another $27/month on our bill. It took about 4 hours to install them and have them activated. Now we don't get the HBO and ST on any of the TV's except the one with a big cable box. But for another $10 each per month, they will give us a big box for every TV in the house...then "we can enjoy the premium package, HBO & ST, in any room!"



    But wait, when we called them back to complain, they told us that the extra little boxes are only $1.99 per month. But HBO and ST are not part of the package any longer and we will only be able to view them with the additional purchase of individual Big Boxes for the other TV's.



    What a scam these guys are running. These folks at Comcast NEED to be brought to the same standards as Ma Bell. It is time for CLASS-ACTION law to be employed.



    Huntsville, AL

    Report
    10. Written by TerryJ, on 17-09-2010 23:34

    I have the same exact situation as "Vanessa"... My bill was $20/month (as an upgrade to cable from having only internet for a couple of years). I received every channel in the Expanded Cable lineup... for 4 years now. Suddenly channels are disappearing or have the annoying digital equipment message. Contact comcast, and finally accept that I'll have to live with 3 devices - cable box and 2 DTAs. Then they tell me I can't have them because I only have Basic Cable. uh, NO! I have all the other channels! So, I contact support on chat again and they mail me the boxes - but only the 2 DTAs, not the cable box. I contact them again. The convince me to move from my "Basic" to the Digital Economy (for $9 more a month). I go to the office to do the upgrade and pick up the box, and they tell me that I'm only allowed the one box and that the DTAs won't activate unless I move up to their $60 a month subscription. I contact support on chat again and they assure me that they made an adjustment to my account and that I will get all of my Expanded Cable channels and all 3 boxes will activate. I just spent 3 hours trying to do just that - and I have ZERO cable right now (except for tvs that aren't connected to any box from them.



    Not only will they not activate my 2 DTAs, the set top box has yet to finish it's 45 minute activation (we are going on 2 hours now).



    Yes, if there's a Class Action - let me in!



    Majorly Pissed!

    Terry Joebgen

    tjoebgen@yahoo.com

    Report

    Comments on Digital Converter Scam

    Anonymous 11/28/10 4:11PM
  • Last year I signed up for triple play for a fixed price for the first year, then the second year my bill was to go up only by a certain amount. I signed up over the phone, when the second year came up it went to the regular price. When I called coustomer service they said they never had that promo going when I signed up. The only thing they would do was unbundle my service at a cheaper rate. I'm checking into changing to att...I hate comcast

    ptobrien1 11/27/10 2:18PM
  • They have the worse customer service I
    have ever experienced.Three weeks ago I went with triple play and since than they changed my phone number I have had for 36 years three times. I have called over 30 times and they still have not fixed it. Now they say Tuesday. So I contacted customer service on line and when I asked her for the third time that was Mary if my number should have ever been changed in the first place a yes or no would do she just want off line. I have it emailed and printed out.So do yourself a favor. Stay away from Comcast service because they do not fix your problems and are alot empty promises.My husband had heart sugery on nov 5th and doctors and visting nurses have not been able to get in youch with him. Stay away from Comcast service is not worth it.I made a very big mistake in this the most stressful time of my life.

    chefpatti 11/27/10 2:03PM
  • The worst customer service that any company can provide. All they do is read a scriped answer but cannot resolve any issues.

    Anonymous 11/27/10 6:18AM
  • We are stuck with this provider as there are currently no other cable/ internet options in our area... which is a crock b/c we're 20 minutes away from a metropolitan area. Internet is regularly slow or non-responsive and they'll do nothing to fix the problem except tell us to unplug the router and replug the router. That's fine for a while then the problem recur. Phone and cable are fine, but their pecadillo is their internet service and the customer service. Techs regularly drop the call, or say completely conflicting things to remedy a problem. Try it yourself. Call and report a problem. Then call back and report the same problem. You're likely to get 2 totally different answers from 2 different techs and often be told that the other tech didn't know what they were talking about. You'd think they'd be better at this.

    Jed 11/26/10 1:43PM
  • "We appologize for the wait", "We value your business" This is what I kept hearing this evening while waiting 1 hour 20 minutes for a "live customer service representative" to help me. I was disconnected twice, the third rep. said he couldn't hear me and another said he would have to call me back tomorrow since they were experiencing a snow storm in Salt Lake City.This company is a joke.

    bsancat 11/23/10 8:22PM
  • Comcast regularly makes appointments and cancels the appointment without telling the customer. Meanwhile, the customer is waiting for hours not knowing that the appointment was cancelled. Get it together!

    TaraG 11/23/10 6:51PM
  • I live in an apartment complex, so I really wish I could get diret tv

    COMCAST TV is a BIG JOKE...there tech support doesnt seem to understand when you ask a question, because I was very specific when I asked something, and they would give me an answer to something else.
    Also, their chat support is AWFUL and RUDE. After I got no satisfaction thru email, I decided to do chat. After the worker came on and said he was reading what my problem was, he didnt say anything, he just ended the session and left the chat room.
    They are so bad, that I am considering going without tv service, since I cant get anything else

    ksmith259 11/22/10 3:01PM
  • Hi Comcast - We are a 50 year old well established Veterinary Hospital that is getting ready to hand over an extensive phone/internet account to Comcast. We are now going on our 61st day of trying to move our service and have logged over 50 phone calls to your company only to still have no service til December 2010. At present, I am getting ready to write an email to 3 people at Comcast, articulating the various mishaps
    that have occurred. Please advise me of someone in a corporate level that I might cc my info to.

    none 11/18/10 3:18PM
  • I'm in the Hudson Valley NY area, foreced to use Comcast b/c no one else is available in my area. I was without internet or a home phone for more than 3 days. Calls to the service center resolved nothing. When I asked specifically why service was interrupted and what was being done to resolve the issue, all they could say is I see there is an interruption in your area and crews are working on it. The internet is back on after 3 days, but my home phone is out. I couldn't check my voicemail messages so as soon as the internet came back on, I checked them, and the day the service went out, I had a call for an interview. I immediately tried to respond but was told it was too late. There's no guarantee I would have gotten the job but Comcast took away any chance of that. I'm still waiting for my phone to be restored. I would NEVER NEVER NEVER recommend this company and I hope they go out of business. The CEO of the company should resign - b/c obviously there is no leadership in this organization.

    ComcastSUCKS 11/12/10 10:03AM
  • This people are so poorly trained that is a dawn shame to call their technical support line. Half of the time they are clueless. Simply, they don't know how to help

    Jakarta 11/11/10 8:35PM
  • They have horrible customr service and terrible payment system

    Navs 11/11/10 4:00PM
  • They rank up there with the worst in my book. I have tried to tell them that the digital channels don't work late at night and that I wanted compenstion for that. We record on the digital channels, or should I say try to, at night while we are asleep and it cuts out and is pixilated. They just tell us to call when it happens. Sure, I will stay up and call you at 2 or 3 in the morning. It's still happening and I just gave up trying to complain about a service we are paying for each month. Xfinity - I think not! Their company is so bad even they are trying to distance themselves.

    catjando 11/8/10 10:31AM
  • They respond to email questions with someone who simply copy-and-pastes boilerplate answers. They don't read the details of the question, so apparently look for keywords to determine what to paste. Why bother? Are there really people doing that job or is it a computer program?

    Anonymous 11/6/10 5:35PM
  • I was just on the phone for one hour trying to get through to customer service on hold. I got tired of waiting. Their technical support talks down to you and treats you like you were a 10 year old child whenever you are lucky enough to get through to them. I have been having internet problems on and off since I got the service. They are not charging me on and off I get charged in FULL obviously so I should receive a full service. The on demand also works whenever it feels like it. I have to pay an extra 5 dollars a month for them not to PUBLISH my number to everyone else to call me and bother me. So I basically have to pay extra for them to keep my number private as it should be. I am switching Comcast.

    Anonymous 11/5/10 6:51PM
  • Have been on hold for 30plus min, then they just disconnect me... horrible customer service, wish I could get another service which actually cares.

    al 11/5/10 8:32AM
  • Have been a customer for many years & changed service to another address only to find out that 6 YEARS EARLIER at the other house, they said we never returned the cable box! WHO KEEPS CABLE RECEIPTS FROM 6 YEARS AGO! I'm not paying & am going to fight this somehow. Any suggestions about these crooks?

    Slims 11/5/10 6:36AM
  • I have been with Comcast for about three days now and their "high-speed" internet has been working sporadically at best. I called their customer service line on day one and was connected to an individual named Steve, who answered the phone like he just got home from the bar. Steve was so belligerent that my wife came in from the other room to ask who I was talking to. Anyways, I decided to take advantage of their "30-Day Money Back Guarantee" and am going to cancel their service here shortly.

    ComcastSucks 11/4/10 1:27PM
  • I have had comcast for two months now and the phone onr the internet service have not owrked since I got it I havemade numerous call to comcast and service technitions have come out butthe service still does not work and I gota 855.00 bill I called and they will not adjust the bill even though I have not had the service that they want me to pay for. comcast cable service really sucks right now.

    shamoo 11/3/10 8:57AM
  • Commercial Comcast and its early termination policy SUCKS 1,500. TO CANCEL.I have had residential service with comcast for yrs, it has been OK. Then when I decided to lease an office space and use Comcast as my provider, I was told that there was a two yr contract, but if I needed to cancle I could move my commercial acount to my house, scince there was no contract on my residential service. 3 months and I decided to cancel, they now want to charge me 170.00 a month for cable tv and internet. thats 55.00 more than I was paying at my commercial acount or my residential. they were about 113.00 a month
    now I can pay an early termination fee of 75% of the remaining term. that would be 80.00 a month for 19 months, that is over 1,500. just to cancel.

    Anonymous 11/1/10 1:50PM
  • Today we lost total service, (phone, internet and TV) after 2 hours without service I called )mobile phone)customer service. After provided pushing all the numbers on the various menus I finanly was connected with a rep. I explained my issue and was promptly disconnected. Calling again I had to repeat everything over agina and was connectd to a rep who had no idea what to do except transfer me to another tech. Once again I had to verify and repeat all the information and the problems. This third person had no clue and said he could not help me, but said that the problem should be corrected in a few hours. This is customer no service at it best!!!

    joep 10/30/10 5:31PM
  • Hate 'em.....love Dish Network. Live in a condo, can't have a dish. :(((((

    Don't ever have a billing error with them! It will take you weeks to straighten it out, and even then, in the end.....you lose. You're so confused you just give up. Hate 'em!!!

    Anonymous 10/30/10 3:54PM
  • Just switched to comcast home service on october 20, got a problem with customer service. For the last 3 days I cannot get through to report a trouble on the phone. This is ridiculous! Have a disable person at home and this service totally sucks.

    Anonymous 10/29/10 12:49PM
  • I have used Comcast for the last 7 years. I rarely had a problem. I have rented a modem through them for that time... Then they raised the rates $2 more per month so I decided to buy a modem and turn the other in. So now I have my own modem and I have issues after about a month. I call comcast on my cell phone burning minutes. It takes about 7 minutes to get through to a tech but during that 7 minuted I had several automated messages to buy new or upgrade my services. I am already aggrevated about my internet not working then they want ot pitch me new stuff? Then I get to the tech... He says indeed I don't have a connection. Yeah thanks... Then he says "Oh you own your own modem, not a lot we can do about that, but if you buy or $2 a month warranty plan we can check that out for you or you can pay $28 for tech to come out and look at it.

    I already pay a small fortune in monthy service charge why should I have to pay more for something I should never need?

    The ads wanting me to upgrade or buy new stuff when what I have isn't working is what bothers me the most. Then the tech wants to sell me a service plan or pay for a tech to come out...

    Anonymous 10/28/10 7:57PM
  • I am a new Comcast triple play custoner and, I called customer service to change my billing date. Not knowing that I would be charged $95.92 for changing a billing date. I called four times the same day about a partial month charges & credits. With no satification of why I was charge a partial monthly payment, For changing the date of my bill. I ask for a supervisor and was told the supervisor was too busy to talk to me. I don't understand this kind of customer service.
    Ms. Wish I had not change my service.

    Anonymous 10/28/10 6:30PM
  • Comcast sucks. We had an appointment to get cable installed with a window of 4-6pm. At 6 we called and they said the guy was already at our house. We were watching through our window all day and they never came. Now they said we had to wait for 3 days for them to install it again. They said they had no other openings. Their customer service is crap. We went to direct tv instead.

    Cwilliams1400 10/24/10 6:27PM
  • I am a new Comcast broadband customer. I have had a technical problem come up with my wife's computer whereby she cannot connect to the internet. It is Saturday 3:14pm PST and I have just discovered to my dismay that Comcast telephone technical support is closed and will not re-open until Monday (at which time I will be at work).

    Instead, Comcast is under the illusion that technical problems can be communicated, understood, diagnosed and corrected all via internet chat. Please, what a joke. I'd end up typing a book to work through all that via chat.

    It is unbelievable to me that a Comcast doesn't have extended hours phone support to coincide with the times that the majority of its customers are actually at home using Comcast's services (i.e. nights and weekends).

    Previously I was a DirecTV customer for 12 years and experienced nothing but great customer service. But I moved in a condominium building so DirecTV is no longer an option for me. I had heard horror stories about Comcast customer service. And here, with my first Comcast customer service experience, I'm experiencing the horror show first hand.

    So now my wife has no internet service on her computer for the balance of the weekend. Great.

    What everyone says is true--Comcast sucks.

    Paly 10/23/10 3:30PM
  • Comcast is, by far, the worst service provider I've ever had and would do anything to switch, but, unfortunately I cannot as they own all the junction boxes in our complex and we can't do dish as they don't allow exterior wires in the complex.
    I came home on Tuesday.. Signal to internet cable box was out, signal to t.v. box was out, everything comcast offered us was out. I called customer service, I got a moronic kid that was probably about 18, working in customer service. His next appointment to get a technician out was FRIDAY, 4 days later. I told him that was crazy, that in 2010 I would be out of service for 3+ days, there was "nothing" he could do. I called back Wednesday to see if they could get someone out here sooner.. nope, no remedy offered. I told him I wanted a 5 day credit on my bill and that I was going to seek other providers, I've had it with Comcast, absolute WORST customer service out there. They're fast to take your money or RAISE your rates, then make you shuffle for some other "Program", but they are completely INEPT at backing up their services. I'm done.

    KOMKASTSUCKS 10/20/10 7:13PM
  • Ever since Comcast became 'Xfinity', in an attempt to try to convince us they were different/better than before, one point that they kept belaboring was better customer service.

    Since then I have had Comcast people come to my door, and now I just got off the phone, with people trying to upsell and slam sell me things.

    Even though I was very polite to the annoying person on the phone trying to slam sell me, he was still belligerent when I refused the product he was offering (after 6 times of me saying "no thanks" and him continuing to try to sell it.)

    I try not to be rude to these people because I realize it's their job and they get rewards for selling and whatnot - but the tactic of slam-selling is ridiculous, and I've never ben so pestered with advertising and attempts at up-selling since 'Xfinity' started promising better customer service.

    It's a joke.

    I've been a loyal Comcast customer for years, weathering their high rates and the bs, but if this continues, I will look elsewhere for my service.

    cm 10/19/10 3:56PM
  • Comcast advertised that if they missed a service appointment that I would be credited for my time. When setting up a service appointment, Comcast does not provide a specific allotment of time that the customer must be available by phone before the appointment. Because I was not available by phone, my scheduled appointment was canceled. I was not offered compensation for my time as the advertisement stated.

    I asked for a manager or supervisor to help me with this issue but the call center representative said that there was none.

    sadaboutcomcast 10/19/10 11:02AM
  • Comcast was requested to cancel service and schedule an appointment to pick up their equipment due to our move out of state. their responce was that we had to bring the equipment to them unless we had a medical problem even though I voluntered to pay for the service. It seems that they are anxious to provide service for those who will provide future revenue but to hell with those that have been good customers but have to discontinue service due to relocation. never again will concast get my business

    Anonymous 10/18/10 1:20PM

  • Comcast has INCESSANT ads on my TV ( I pay
    Comcast to get MULTIPLE ads But my biggest
    gripe is the phony ad about "customer service"

    Comcast customer service is the pits !
    I have remained PC and not typed what I would usually say :)

    G 10/16/10 6:24PM
  • I don't even know where to begin. From sending a technician who was not fluent in English and who disconnected my service, to not notifying me of when they were coming and then wondering why I wasn't home. Terrible phone service - erroneous information, leaving me on hold for 20 minutes when I finally gave up. This is the WORST company I have ever dealt with and I am calling Qwest tomorrow to change my internet service. Anything to get away from them. Don't give them your money!!

    Katrina 10/13/10 4:32PM
  • Comcast has HORRIBLE customer service for Santa Fe, New Mexico.

    They schedule and do not show up! Or they say they will come and show up after the time.

    You call them and they dance you around and try to sell you more stuff. HORRIBLE, HORRIBLE.

    Plus they DO NOT fix stuff.

    Go with another company - you will be sorry if you go with COMCAST

    Anonymous 10/13/10 4:20PM
  • I am sick and tired of Comcast overcharging me for months I don't owe on.I have a bill for 2 months ahead of time over 210.00 to be exact.There is no excuse for this.It is an outrage.I will pay my bill every month and about every other month I get a shut-off notice.I'm fed up.I will take you to court.

    BigAl2010 10/12/10 3:08PM
  • Very disappointed. My DVR box had been acting goofy. Not recording, green screens, etc.. Contacted local office; they said for my convenience, I could simply stop by and swap the box out for a new one.
    I did so, and learned I had to "activate" it. After five, thirty minute cell phone calls, over a period of eight hours, it sorta started working. The "activation" required the OnDemand features to be downloaded to the box. Each phone call, the tech who "activates" said to wait one hour before trying my box. Each tech was able to reboot my box, so I know they can communicate to it remotely.
    What I found very odd, was; the tech would reboot it, I'd have viewable channels. They'd reboot again, I'd loose me channels. They said to wait an hour. An hour comes and goes, nothing.
    The LAST tech I spoke to before going to bed did not perform the second reboot as all the previous techs did. THIS time, the OnDemand features actually started to download.
    Assuming all is well, I went to bed. Got up this morning to find the OnDemand features apparently only installed partially as I cannot do anything with it.
    I also discovered my "new" dvr box is VERY used, as it was already 40% full of someone else's recordings!
    Spent another half hour in chat today insisting on a serviceman bring out a new box, no refurb box. Chat said I could expect a call to setup appointment within 8 hours. They had the nerve to ask directions to my house! Seriously? I'm not a freaking GPS and I don't live in a rural area by any means.
    Also to mention, the day prior, when I had those five phone calls, in call four, they were sending someone out to fix it. Said to wait two hours for the serviceman to call...which never did. Tech #5 told me when I called back that...ummmyea....they aren't calling no if they haven't because "that" call center closed an hour ago. Well...real nice Comcast. Put me thru an entire day of cat and mouse games.
    Comcast gets two thumbs down from this very aggrevated customer...but we have no other choice other than satalite in my area with no local channels.
    Total feeling of helplessness..is cable tv REALLY worth it? Soon as my kids move out, I'd just assume turn it off.

    Upset in Decatur IL 10/12/10 7:58AM
  • I was trying to lower my bill and was told we could go to a lower package and all of our digital converter boxes would continue to work. We switched, and all the converter boxes stopped working. I called back and was told the boxes will not work with the lower package. I then asked if i could get a package which would work, and was told there was a promotion which I could get but was put on hold and then told to call back because the rep's computer was getting an error. I called back and the next rep said the promotion was available and tried to transfer me but disconnected my call. I called back and the next rep i spoke to did not have a clue what I was talking about and told me a supervisor would call me in 2 days. I'm on day 5 and calling them back now, spent over 2 hours on the phone with them. Horrible Customer Service.

    Anonymous 10/7/10 8:21AM
  • Horrible customer service. Have complained several times no help, last time the person who i was talking with trying to explain problem and lack of help by previous agents and phone and or emails mysteriously disappeared from phone line. (no way they would hang up on you....sure) at a second home i own use a company called brighthouse that outfit is spectacular in every aspect in their dealings with the customer. Rather than spend billions to by nbc maybe comcast could spend just a few bucks to hire a few more cs agents. all they want from me is that 200 bucks a month. Also do not waste your time communicating with this gentleman name germano who is in philly and is supposed to be head of cs. all you get from agents reading or answering his email is offer to give you a 1 time credit to your bill to make up for lousy service. i don't want your credit , i don't want any REPEAT i don'twant any freebies, all i want is ease in contacting you via the method of my choice made easy (no 15 boxes to fill with everything including my shoe size) or holding for 30 maybe 60 minutes only to be told by what i assume is a live human, that i have reached the wrong department and they will transfer me and the waitig begins anew. they just do not get it, probably never will

    Anonymous 10/5/10 4:36PM
  • I am so frustrated with Comcast. You pay a fortune for 500 channels, high quality phone service and high speed internet, but what you get instead is "one moment please," static and the slowest internet money can buy. I just don't understand how a company that rakes in millions every year can't pay for competant and well trained customer service representatives. Literally, just today I come home from school to no internet and no dial tone. I call once and the woman spends over half an hour telling me to turn the modem off, now turn the modem on, okay turn your computer off, now turn it back on, unplug that cable, now plug it in. Let's schedule an appointment for tomorrow. I call again later, get the automated voice, reset the modem, and it works; the modem is reset and all the lights are on. But wait, the internet and the phone is still not working. I call again, the lady has no idea what to do and adds another issue to the appointment. No help whatsoever; I try to fix it myself to avoid the appointment. Whatever I did, it works. The saddest thing is that I know what I did, even sadder is that I have no electronic experience let alone experience with comcast's own equipment; I'm a college student with no previous techological experience at all and I knew more than their workers. That's just ridiculous. I go on the "chat with a customer service rep." on comcast.com; I asked why not one of the res. I called didn't know what to do. I swear it was like chatting with an automated machine. She says she understands my frustration, yet does not answer my questions at all. All she could tell me was that all my equipment was working fine, yes because I fixed it. I just don't understand what the problem is with this company. They think they can get away with anything. One thing I will give them credit for is that I have never gotten a rude representative. Nice, but unknowledgable.

    Koy 10/4/10 6:41PM
  • For more than a week our whole area has had a problem with comcast phone and internet, and their customer service is so useless you might as well not have called. then someone comes to your home, "fixes" the problem and in a few days internet has problems.

    Anonymous Jay 9/30/10 10:55PM
  • Comcast has the worst service ever I have ever seen.The people who work there have been very rude to me and none of the queries i had were answered.there were creatin more and more confusion instead of helping me out.arent customer representative supposed to help customers out.i would never deal with comcast ever in my life again and make sure my frens and family..know abt it too..nt tht they are unaware of it bt will make sure they are nt a part of this too

    Eeneria 9/29/10 6:29PM
  • I see Comcast's TV commercials boasting of their great customer service. What a crock of bull. Of all the companies of any kind I have ever dealt with in the last 30 years, Comcast is the worst ever.

    One issue has been continuing for many years, and after dozens of calls,and several visits from their crew (all contract people that knew nothing) I had to research the web and finally found out they used substandard splitters, and fixed it myself. Another time I called because of really slow HS Internet, and I had to tell the customer service tech how to fix it, because she did not know how.

    The one thing that made me angry is last year I upgraded to a bundle, and they said Congratulations, I now have free HD TV. The only clincher. I had to pay a 100 deposit for the HD box. So, I got free HD, but have to pay 100 bucks to watch it !!!! They explained it was because I was late on a bill. What a crock, after being a customer for 13 years. They told me loyalty made no difference. It was policy.

    Quality is low. If I want to watch a show in HD, I watch via Hulu Desktop on my computer.

    I wish the law would change to allow competitive cable providers in any area. It is easy for Comcast to have bad customer service when it has a monopoly on Cable.

    Tip of the day:
    If you do need a technician, demand no less than to have an actual Comcast technician, and confirm an actual Comcast vehicle arrives. The rent-a-techs they hire are no good for anything. (During initial installation, one could not figure out how to hook up me TV and recorder to the box, it was that bad)

    Anonymous 9/25/10 1:05PM
  • The worst cable service ever! Very poor picture and sound quality. The box goes crazy every so often. On demand never works. I called cs and they want to charge me 40$ to fix this. I pay way too much a month to have to pay a service fee. I'm just waiting for fios to come to my area and I will be rid of concede.

    Jennysue 9/24/10 4:32AM
  • I've been lucky with Comcast CS...until this morning, that is.

    Until the call this morning, most of the folks I've dealt with are reasonably courteous and helpful. The CS Rep today was completely opposite. Our HSI had been down since yesterday, and was crucial to have it up and running tonight when I have to be online.

    Long story short, "Eddie" (the name said CS Rep gave us) was pathetically passive-agressive, unhelpful and sarcastic. It's quite obvious "Eddie" hates his job and takes it out on the customers calling in. Sorry "Eddie," but if you hate it so much, you really should go do something non-customer facing.

    I am now shopping for alternative service, as I think giant companies seem to be insensitive to issues like this due to their hold on the market.

    Anonymous 9/23/10 10:31AM
  • Tried to establish new service for my business in Alexandria VA. The commercial services division is horrible. I have been on the phone and internet customer service merry-go-round to nowhere for three weeks. I don’t know how the hell they stay in business. Worst of all they have a monopoly in Alexandria and still can’t seem to do a fair job of keeping customers satisfied. My fellow business owners have nothing positive to say about the customer service. This company needs some real and substantive restructuring and process realignment. I don’t know how they stay in business. Amazing!!! I will go with Verizon for phone skip the net.

    Old Town, Alexandria, Business O 9/21/10 12:34PM
  • Recently switched for Verizon to Comcast, and couldn't be more disappointed. We have been without phone service for 3 days. A repairman was due between 11-1 today, and no one came. When we called to find out the status of our service request, we were told that someone came, but no one was at home. That was impossible, as we never left our home, and in fact we were outside at the time of the supposed arrival. We complained, and after much discussion, reached a supervisor, who promised to call back, and never did. Finally, 30 minutes ago, my husband was told that someone was almost there and would be ringing the door. As of this writing, no one is here, and we have no service.
    Will be switching back to Verizon.

    anlyzht 9/18/10 12:49PM

    • We only display the 750 most recent negative comments.

  • Submit your comment >>
  • I recently had Comcast turned on at my new address. Jason Sawyer - Tech # 127 was the greatest!! He answered all my questions, knew exactly what he was doing and couldn't have been friendlier. Another Tech - Dez #286 came to help out for a while and he was also the best !!

    Keep these technicians - they do wonders for the Comcast image !

    Anonymous 5/16/12 4:20PM
  • I spoke to a representative named Max from Texas today and he was extremely helpful and worked quickly to resolve my issue. I've yet to have any similar customer service experience, I'm glad to see someone does their job!

    Anonymous 5/14/12 7:43PM
  • Stellar Customer Service from John Jason!!!! Comcast. DO NOT LET ANYONE tell you Comcast Customer Service is less than acceptable. Not so. John Jason, On Line Analyst (5/11 7:11 am ET) went above and beyond. This is cc'd to Comcast CEO.

    It is easy to complain. How many people say "Thank you?"

    VERY HAPPY CLIENT

    danielleriggens 5/12/12 5:13AM
  • I had wonderful service from Henry and nadia at the south texas comcast,they were very helpful personal and kind!:)I talked to their supervisor Cindy very lovely to talk to also!Kudos and many thanks for the best service down there wonderful experience in helping me to solve my problem!Great job guys!:)Sincerely Bonnie Anthony Windsor pa.

    Bonnie Anthony 5/10/12 6:11PM
  • comcast isn't completely outsourced, a lot of them are in the states. i talked to someone from texas today about my internet not working and they got it fixed in under 5 minutes. i'm not sure what all of you are complaining about. have you ever thought that you might be the problem?

    Anonymous 4/30/12 2:28PM
  • spoke with Blake, Mississippi call center,
    regarding a "cut exterior cable" in Florida.
    very professional,courteous friendly and personable,
    an asset to the organization.

    Anonymous 4/26/12 1:31PM
  • I enjoy speaking with the Customer Service Support Team. I have not called once and received a negative attitude on the other end. The CSST appears to be knowledgable and compassionate to the needs of the Comcast Customers.

    I don't know who is doing the training - but Good Job!!!! And a big THANK YOU to the Customer Services Support Team!!!

    Brown in Lake Ridge, VA

    Anonymous 4/25/12 10:25AM
  • I love forums like it gives people a chance to voice their opinions when relevant. I have worked in customer service for over 6 years and I am a Comcast customer as well. I have never had any problems with any agents. The service is amazing when compared to satelite or at&t. The video on demand goes off from time to time but I just reset my box and that's it, if it doesn't work right away I wait a few minutes and watch regular t.v no big deal...I am not going to call a representative and be rude. Some of you in here have a reason to be upset don't get me wrong but please take it from a person that knows first hand what is like to work in a call center..calling and screaming and acting inappropriate is not going to get your point across any faster. You guys say how bad a company or representative is but none of you describe the way you act when your on the phone. People are always nice when you should be courteous and polite to every person you speak with.

    christian 4/24/12 12:55PM
  • I'm submitting this comment because I have only had two problems dealing with Comcast customer service in the past 20 years, and whenever I deal with Qwest or now CenturyLink (which I have only had for 6 months in the past 20 years), I have felt like I needed to take blood pressure medicine. I just did that today. So I do thank Comcast for being somewhat better in my experience, although that doesn't mean you can't improve.

    Note: the two problems I have had in the past were charging for a rented cable modem which I never had (as I always have my own), and having issues with the digital phone lines. However, these are moot compared to what I had to deal with in Qwest matters.

    RockSword 4/18/12 3:19PM
  • Just had to call CS because I was getting sound, but no picture. Talked to Ron in CS and he told me step by step what to do. Took 5 painless minutes to do and now I'm watching the Flyers game. Yeahhh buddy! You get more bees with honey rather than vinegar. Heed that advice people.

    Dustin 4/13/12 5:15PM
  • Just had my cable reset,it was a very smooth transaction. Answered a few questions and talk to a person right away. Excellant response time.Problem was fixed Instantly. Thank You

    Anonymous 4/4/12 3:00PM
  • Horrible customer support. Hours (not minutes) on hold, inability to activate devices via their web site, support reps that simply do not know about the issues one calls in on, incorrect records of leased devices, signing up users for services they never requested, etc.

    Absolutely one of the worst customer support environments I've even dealt with.

    meyerg 3/31/12 7:31PM
  • I'm the first person to complain when I don't get reasonable service. Likewise I want to commend service when it is good. I called comcast for a reception problem on on of my tv's. The help line person was very quick to respond and set me up of a service appointment for the next day, which is this sunday. If the on site service is as good as the phone service I certainly will be pleased.

    Dave 3/31/12 5:17PM
  • Am very happy with our new service. Had Dish for many years. most importantly, at least to me , are the music channels. Somebody is doing a very good job, and they should be told this. i like mostly the 60's stuff as I am 61. Am hearing music I haven't heard for many years. Many thanks.Bill Jachim,Merrillville In.

    Anonymous 3/21/12 2:58PM
  • Just called the customer service number and spoke to a rep who was very friendly and walked me through several procedures to help me fix the problem I was having. When these didn't fix the problem I was set up with an appointment with a service tech for tomorrow morning at the time of my choice. I'm not sure what all the complaints are for because so far my problem seems to be treated promptly and curteously.

    Howard 3/20/12 10:42AM
  • Negative comments on this page had me worried, but today I made the call to Comcast's Customer Services, and had very quick and friendly service. The computer menu choices were easy to understand, and brought me quickly to the people who took care of my problem.

    Mitch 3/12/12 3:32PM
  • pleasent and helpfull tech Ian set mycomputer working by his knowledge of software and operating systems submitted by acct #8773201580659870

    lorne6 3/12/12 9:44AM
  • Awesome service ! if you have some knoledge , then Comcast can help with the rest. I dont ever have issues calling in and using the IVR, its simple , its easy, in convienent. You just cant be lazy or unwilling

    Anonymous 3/7/12 9:15AM
  • Comcast has the nicest, most friendliest people to talk to that I have ever had to deal with. Any time I have a problem they are right there to help. I am so pleased to have them running my cable, phone & computer. Thank you so much. Sharon Wilson

    shar wilson 3/3/12 4:05PM
  • I have been a Comcast (now xfinity) customer in the Minneapolis area (converted from Time Warner) since 1995.

    Yep, lots has changed since back in the day. Currently I have the 50 Mpbs (gets up to 65-70+ speeds often) HSI and preferred tv service with HD/DVR.


    At this time, our market is lucky, we have really awesome speed and reliability here. Good infrastructure. Calls are actually routed to a (local!) call center for customer service and tech. So, that's awesome.

    Every time I have had an issue, which isn't too often, I get someone who is patient, understanding and thorough. Even got 'saved' a couple times when calling to get rid of the TV... and still with them to this day. Ultimately I don't really care about the tv service as much, but reliable internet is an absolute must for me.

    For customers who have serious unresolved issues with their tv or internet, please, make use of the Comcast Direct forums over at dslreports.com. You'll get absolutely fabulous, direct support and resolution of the more "tricky" issues that will just *not* get fixed or even understood by the usual call center agent.

    So don't get frustrated, try the Comcast Direct forum there. It's manned by Comcast agents, and is private, meaning your issue is not viewable to anyone but yourself and Comcast.

    I absolutely love that. Had a couple issues in the past resolved by swift responses in that forum.

    Now, don't get me wrong. Comcast/Xfinity as a whole does engage in some pretty shady tactics and practices. But overall as a consumer, in my market, they are absolutely the most reliable option for an isp.

    I have also Qwest (now centurylink) as an alternate isp, and really they are total garbage.

    Compared to comcast they are utterly crap. Over the past few years they've downsized their customer service hours and calls have been outsourced almost entirely now. Good luck with any complex questions, when you are talking via shoddy voip-sounding garbled nonsense to someone in Manila who barely can understand you in the first place. It would be nice if they'd ever get their act together, and upgrade the Minneapolis area, but I'm not holding my breath.

    I've used both Comcast/Qwest for the past 13+ yrs now for internet, and can easily say, Comcast wins hands down in this area. In terms of speed, reliability, customer service, you name it.

    Just had to lend a positive "rant" since I know hardly anyone does so, mostly we tend to complain about the negatives online in feedback. (I'm the same way... as you can tell I can't help but bash Qwest/Centurylink for being total garbage.)

    Just wanted to leave at least one teensy little positive comment from a LONGTIME customer who wants to express their appreciation...amidst all the 9000+ angry ranters. Anyways, comcast/xfinity employees- just wanna say THANKS and I appreciate you.

    Thanks Comcast... you rock.

    Happy In Downtown Minneapolis 2/27/12 11:26PM
  • I must say, I was very surprized as to how well I was treated by Comcast and their representatives during my last problem. I called the 1-800 # at 11:30 PM on Thursday and the representative on the phone temporarily fixed my issue. I was given an appointment for Saturday (1 1/2 days later) because he found interuptions in my lines. The gentleman that came (Raymond #174)was outstanding. What an asset to Comcast. I have never had such good service.

    Anonymous 2/18/12 5:44PM
  • Just called Comcast to ask about changing internet speed and what kind of modem to buy. I spoke to CHRIS. She was fabulous. Such great customer service.
    FIVE STARS FOR CHRIS

    Anonymous 2/11/12 9:54AM
  • I have had comcast for over 20 years and never have i had a problem with customer service, have i had a few outages sure, but never had an issue with customer service or with techs. Are they always on time no , but never had anything but positive results with them, now my neighbor who switched to Fios, once had his internet down for 3 days, so called me i helped bypass and get internet working for them before Verizon would admit that they had a problem, and then they were told all their wiring was bad and had to be replaced, they switched back to comcast and have not had any issues since, now i know its always popular to jump on the comcast dumping but most i think exagerate a bit too much!

    A Happy User 2/7/12 1:18PM
  • Sorry to disappoint every one who has had bad customer service,but I just got off of the phone with a service tech in less than 20 min, my wait time was 12 min. and he fixed my problem in less than 10 min.
    Maybe it is how you communicate your problem,I had no problem and they seem to need some good feedback.
    Leisa, Bensalem,Pa

    Leisa 2/4/12 7:43PM
  • I have always had great experience with customer service. It isn't their fault that the service in OUR AREA "SUCKS!!!!!"

    Anonymous 1/29/12 3:17PM
  • Thank YOU COMCAST for a wonderful resolution to my problem with rollover minutes today. The customer service representative could not have been more helpful. He explained the situation and took steps beyond expectations that will make me remain a loyal customer. Yes, I too was FURIOUS when I had to waste too much time getting to a "live" person as I made my way through the maze of press 1 for this, press 2 for that, press 3 for the other before finally having success. Perhaps you can find a better method for easier access to a real person.

    Anonymous 1/29/12 3:10PM
  • January 24, 2012

    Hi my name is Kim Prichard and I am a current Comcast customer. Today I had issues hooking up my new DTA adapter. I spoke to a gentleman by the name of Carlos #35496. I can not tell you how great the service was from this gentleman. I hope te next time I have issues that I talk to him again. What great customer service I received and he was the nicest guy and so helpful too. He deserves a lot of credit for this service and he hope that he gets it.
    He also resolved my problem and I cancelled my appointment for tomorrow.
    Please pass this on to Carlos.
    Thanks,
    Kim Prichard

    Kim Prichard 1/24/12 2:50PM
  • I had no problem reaching a comcast account service rep.
    I did as recommended -ignored the questions-hit # a few times. I did request the sales person on one of the prompts- NOT Billing but Sales. Sales brings you to a real person. A guy came on right away and answered my question which was 'what is my long distance calling plan?'

    meg 1/24/12 1:28PM
  • Toya....thank you so much for resolving my cable problem this morning. You were patient, friendly, and professional.
    I messed up on the follow up call and touched the wrong keys on the phone. I do apologize because you deserve all fives!

    I tried to call and get a "live" person so I could correct my mistake, but, alas I could not. Hopefully, this will take care of any problem I may have caused for you.

    Anonymous 1/17/12 12:03PM

  • Hello, Comcast Customer Service

    I just want to give credit to Justin.
    He is one of your Customer Service Affiliates. He was very patient and polite to me. I meant to give credit to him at the beginning of the call today.

    I hope this message will get to the right department. I rate him AAA-Plus. This mean a great guy. Very Professional, Patient.

    Sincerely,
    Joan Williams-Customer

    Joan Williams 1/11/12 11:34AM
  • The guy I talked to was so nice and helpful. He was patient and did not seem angry like most costumer service workers do.

    Bluefooted 1/10/12 5:49PM
  • I have had nothing but excellent service from Comcast. When my mother was ill and we were in and out of the house they were very helpful with billing and putting us on "vacation" mode. They even bent a few rules for us. The service people were always on time and when we had an outage, I called at 10pm and got a live, very helpful person. I have never had to wait on hold. There is a direct line to Comcast on your billing.
    Compared to other companies I have used for phone and internet and TV this is by far the best!

    Deb 1/7/12 8:52AM
  • Comcast is great. When our phone and internet went out, they sent someone the next day, who arrive in the window of time, was very helpful and friendly, solved the problem in a few minutes, and then double-checked to make sure there weren't any other problems. The customer service was far and away above the service we have had from Mediacom in the past. Also, when we called them, they had an option to have them call us back instead of waiting on hold, and they called back in less than 10 minutes.

    Anonymous 12/30/11 11:25AM
  • I had been trying to contact Comcast in Nashville,TN and was being routed to Mexico, Canada and Iowa. I found this site and used the 800-266-2278 number and kept pushing the # sign and a live person answered. This Rep was VERY helpful checked my account and found out that Comcast was posting all of my payments to my old account that was closed in October of this year and then charging me late fees. Trish handled everything very quickly and was very helpful. This was one of the best customer reps that I have talked to at Comcast. If you ever have a problem.. please use the 800-266-2278 number and just keep hitting # .. a REAL LIVE person will answer and will be more than happy to help you. I real hate some of the phone prompt systems. I really like talking to a real person in my own area. Trish was FANTASTIC

    talltenn 12/28/11 12:28PM
  • Just called in to make some changes to my service. The support person was very helpful and informative. I was able to upgrade my service for no additional charge from what I've been paying.

    Anonymous 12/27/11 2:32PM
  • JOVAN VILLALON (Tech #3443)was the technician that came to my home on Tuesday in regard to my service call.

    Jovan was prompt, thorough and explained everything in a way I could understand. I give him a TEN!!!

    Anonymous 12/26/11 5:00PM
  • I would like to commend Paul, Customer Technician, for his assistance in helping me recover my password. He is a great asset to your company and is so knowledgable. Again, thank you for such an efficient contact person.

    PS: I love Comcast...... Merry Christmas to you all....

    Linda Cody
    lvlilly711@comcast.net

    lvlilly711 12/23/11 10:44AM
  • Very helpful people that always answer to the best of their knowledge. If you don't like the answer you get, you can call back a few minutes later and ask someone else the same question and possibly get a different answer.

    For those that are complaining about not being able to get someone on the line (even at the later hours of the night) just press a number that isn't an option a couple times (ie. 9). That'll connect you to a real person. Not every department is open 24 hours a day, but there will be someone around to try and help with any questions you have... except for billing. That's standard daytime business hours only.

    As for those that are thinking DirectTV looks better every day, well guess what, you're gonna have similar or a whole new world of problems with that service, too. I've had both cable and dish. They're both good and both have bad faults. They both cost about the same once promotions are expired. It all boils down to do you want roof/lawn decoration or not. I personally do not want a grey platter sitting in my yard or anchored to the eaves.

    JackCastle 12/2/11 9:32AM
  • I had just gotten a new tv and was having trouble getting my cable to work, I called customer service and spoke with Shannon. She was so helpful, personable and patient with me, and she even called back a few hours later to make sure it was working. She was awesome!

    Anonymous 11/27/11 3:13PM
  • I actually love Comcast, best company ever. Although I do have a question for any employee that is on. I am unemployed so life gets tough financilly. My account got suspended and when I paid the bill everything got turned back on but all the recordings i had on my DVR on now unavailable. It says The recording cannot be played It my have been deleted. Please check 's avaiy on your main DVR. Even the X-FACTOR I recorded tonight after the fact. Is there anyway i can access my recordings or are they lost for good?

    yankees 13 11/23/11 8:53PM
  • We live in Santa Cruz, CA, and are very happy with the service we received from Hugo and Eric who worked long and hard to solve a complex problem with HD reception and our area lines. Thanks to both of them for their courtesy and perseverance. We appreciate it.
    M &

    Who Knows 11/22/11 5:49PM
  • hey...the worker name Tara i think i call the jacksonville arkansas comcast place is very nice and helpful...she should get a raise...i can hear her clearly and she's very good at giving advice... ^__^ go tara...

    Anonymous 11/2/11 12:59PM
  • I switched from Qwest (or Century Link which is the same s**t) and I0ve had a good experience with Comcast up to this day.

    RV 10/24/11 1:34PM
  • I am a new Comcast customer, phone & net. So far, so good.

    Merky 10/13/11 9:47AM
  • I called Comcast to cancel my Internet service because I moved. The actual cancellation process was totally fine. I didn't have to wait on hold or anything like that. However, the person I spoke to about canceling my service had a mildly thick French accent and I didn't understand some of what he said. I asked a question about my bill that he had previously answered but I had not understood at the time. He interrupted me and said something like "I already said this two times in plain English" before answering my question. I was not impressed with his tone or rudeness. I believe every other time I called Comcast support, I talked to somebody who spoke English very well, and they were generally quite helpful, despite Comcast's terrible reputation.

    guruboy 9/5/11 8:33AM
  • I wanted to comment on the technician who came to my home in Fairhaven, Ma. for service this morning. His name is Dave Machado and he was terrific. He went above and beyond to help me. He was courtious, professional and knowledgable. Comcast is very lucky to have an employee such as Dave!

    chrisbr53 7/27/11 8:46AM
  • I've had COMCAST cable service for many years, upgrading to digital and then to HD as it became available. My only real complaint with COMCAST was that it was typically the first service to fail during a hurricane. AT&T U-verse in my area kept lowering their rates and upping their rewards so I finally decided to try them. I had always heard that cancelling COMCAST would be a bear but that was not the case. They were polite, friendly and efficient.

    Pat 6/16/11 5:32PM
  • Comcast is an excellent company, with great service, and good reasonable prices..not like in Canada, where the internet is too high for the average consumer.

    Eleanor Bridges

    Anonymous 6/9/11 10:48AM
  • To comcast, On 5/11/11, I was supposed to have a new line and cable card installed into my tivo. The contractor came to my house installed the new line and didn't know about the cable card. He then told me he would put the line in and call about the card himself so I didn't have to call. Put me on the line with a dispatcher that was awesome, telling me sorry, I can get someone out the next morning. Both Courtney Mason(tech 330) and (dispatcher Jadira Faz) were a great help. I'm not gonna have to wait another week because of these two professional employees. Please tell them thank you for the excellent job. Danny Szabo 561-598-1755

    Danny Szabo 5/11/11 1:11PM
  • Comcast is great, I had to call because my modem burned out and the process to get a new one was quick and simple. The service is outstanding. Sometimes the router signal needs refreshing but thats normal. Most any issue is rare and easy to correct w/out calling and when you do have to call, the experience is pleasent and polite. I will always use comcast because its so easy

    Anonymous 4/20/11 3:16PM
  • We have been comcast customers for a long time, we hated the customer service, they were rude, so we switched to satelite service and soon found out they were not any better. We had to choose the lesser of these two evils and switched back to comcast. I have been pleasantly surprised with the customer service, they make decent payment arrangements, they are polite. Its as if they are a completely different company. If you have been concerned about where to go give them a try again....And no I am not a emloyee of comcast just a use to be frustrated comcast customer.

    pookie 3/29/11 11:24AM
  • comcast is great This company provides the networks and station that we need if you do not have cable you are unable to watch tv

    Anonymous 3/21/11 10:41AM
  • Comcast is great!!! I personally understand that issues come up with electronics and this will never be avoided. But Comcast tech support gives me piece of mind that if the problem if beyond me, that I can always count on their proffesionalism to get my issue resolved. It is true that some like to nag and complain when sometin doesent work right. In all honesty, its usually user error and not the service it self...Way to go Comcast!!

    Adacas09 3/11/11 1:22PM
  • If the people are really Comcast reps - hey, I do understand. And, I have to say, I've always gotten good customer service and technical assistance. Yes, you sometimes do have to go through a few people (especially when you are thinking of switching and they always transfer you to a "retention expert") but overall, I"ve been fine.

    And, I also agree with the part that customers seriously have to do SOMETHING for themselves. People want so much handholding it's ridiculous. Why do you have a computer if you aren't going to learn how to use it!

    abbeyainsc 3/9/11 8:23AM
  • I have no problem with Comcast customer support. My wait on the phone has never exceeded one minute and the techs who have come out have been courteous and thorough.

    Barry 2/25/11 5:35PM
  • Your tech representative came today. Excellent service. Sadly I did not remember his name but I want to thank him. He was confident, courteous and immediately corrected my problem. Please track him down and tell him how appreciative we are!

    Anne & Steve Zsiga 941-743-3208

    Anonymous 2/21/11 3:00PM
  • A repersentative with outstanding customer service skills........Thanks Phillip!

    Iamcounselor 2/21/11 12:07PM
  • Comcast?? Come on now... Now the ppl that work there are all nice and friendly, not my issue... The service is what screws it up for me!! If you ave all lines of service you should have dependability!!Craaaaazy! All 3 services finally work together after abt 8 techs, 20 calls, and a lot of credits... When it works, it works, but when it doesn't, you're screwed!

    Jay1 2/17/11 7:35AM
  • My faith in humanity is restored!

    In early December I attempted to change my billing information via Comcast's Web site. I was not successful, so I called the company. I talked to a person in billing who said it was a technology problem, then to a technology person who said it was a billing problem, then to another billing person who told me if I could log into my online account I was on my own. I escalated to a billing supervisor who told me that he could not change information in the billing system, and I would have to go to a local office in person to get that done. By that time steam was coming out of my ears. I was so frustrated that I just hung up.

    I knew that my bill had not been paid because the billing info was still incorrect, and as I predicted, they shut off my cable and internet service today. I called again, dreading the nonsensical and circular conversations. But fate connected my call to Richard 63977. Full of good listening skills, common sense and knowledge of how the billing and technology segments of the business intersect, Richard took my payment, turned on my service, researched problems I had with an unresponsive cable box, refunded me charges for today's service reconnect, hooked me up with a more reasonably priced bundle of services, then connected me with Nadia, who helped me correct my billing information on line. Next month's bill will be on auto-pilot, and that's all I really wanted in the first place.

    Comcast service managers: Study Richard 63977 and Nadia, they're actually helping customers to resolve problems! All of your customer reps should provide the level of service that they do. Clone them if you have to! Richard and Nadia, if Comcast management ever gives you any crap, give me a call and I'll help you find a job at my company. I'd be proud to work with you.

    Barbara in Atlanta 12/23/10 6:25PM
  • Comcast RULES! i love my HSI service. tech support was awesome. ive spoken with 2 customer services reps Tracie and Christina and was provided with excellent customer service. my speed is fast. i only pay 19.99 for 12m. what else could you ask for. completely satisfied :)

    T-Monroe 11/27/10 9:18PM
  • I would like to let Comcast know that you have a awesome telephone representative that is nice, concern, kind, understanding, knowledgable and an exlemplary employee; due to the fact that a technician came out to my home Tuesday, Nov 23, 2010 that made me want to leave comcast his disposition was terrible; I wanted to leave comcast triple play but after talking with your employee, Crystal J2U operator number and her supervisor is Mr. Jones; she make me feel so much better about getting my problem resolved. I thought Comcast should know this; we always complain about the bad; so I thought I should compliment such an excellent employee when they demonstrate such poise and professionalism. I hope this get to the proper person so Crystal knows that she made my day. Ernestine Norwood 6105

    norwood340@comcast.net 11/24/10 12:15PM
  • This is a very positive comment for customer service rep Janice Gregory at Comcast who was very patient and helpful with me and my father-in-law regarding his trouble with his cable tv. She even recommended a new plan that would be more economical and logical for his needs. thank you Janice.

    Joe Penckofer
    7222 W. Emerson
    Morton Grove Il

    Anonymous 11/10/10 10:50AM
  • Kudos to the staff at the Bartlett, TN office. They are helpful and really knowledgeable.

    Anonymous 10/9/10 9:38PM
  • I have a problem with Comcast showing up without calling. I called Customer Service and told them to have the tech. call before he arrived. The CSR told me that it was standard procedure for the teck. to call before showing up. What a liar! The first time it happened I was getting ready to take a bath, the second time I was sitting on the toilet.The time he arrived while I was preparing for a bath was very uncomfortable because I didn't have on a bra. toilet. I am a single female, I don't want some strange man in my house without someone else being present. They really need to review that policy because they don't know what type of situation the tech. could be walking into. The tech could be ringing the doorbell to a house with a murder-suicide taking place inside.

    Take A Second 10/9/10 9:36PM
  • I recently lost internet service due to a storm. When I contacted them they knew right away what the issue was and that it was a problem on their end. They credited my account for two days of service and gave me 12 free movies on demand without me even asking.

    phynn 9/20/10 2:08PM
  • comcast has excellent customer support!!

    Anonymous 9/18/10 2:53PM
  • This evening (about 11:00 P.M. Florida time) I contacted your technical support and got a chat analyst on line to help me resolve the problem of my having no dial tone on the telephone while nonetheless having Internet access and cable access. The analyst's name was "Mary." I do hope Comcast can identify which technician she is, since I would like to have a note of appreciation placed into her personnel file.

    Mary spent close to two hours on the phone, guiding me through step by step by step toward the ultimate solution to the very elusive problem.She was very thorough, polite and patient far beyond my expectations, especially because I am such a mechanical dummy that I could not even find the "reset" button. I actually was embarrassed about the time I was requiring, but she put me at ease. I did not even tell her (until the end of the call) that half my upper body was in a cast due to an accident--- which was part of the reason for my slowness and need of patience during the troubleshooting process. Mary spent so much time to help me find the problem! Yet she never gave a hint of annoyance or frustration in dealing with a customer so inept with computer-modem technology.

    People who give their all and more--- who leave their clients feeling happy about being served with expertise, patience and kindness should be recognized for the contributions they bring to the companies who have hired them. I do hope that Mary's
    fine work is noted. I truly appreciate her help.

    Thank you for having such a fine analyst on your Comcast team. I'm impressed! Please let her know how much her help means.

    Very sincerely,

    DR. CAMERON PLATT

    Anonymous 9/9/10 10:39PM
  • Worked for me. I had a problem they fixed in less than a minute and my hold time was about 1 minute.

    HappyWithComcast 7/8/10 11:38AM
  • Most of the people I have spoken with at Comcast are very polite and try to be helpful...the problem is-I have to keep calling them! I've had one TV that only gets the Bravo channel, and my computer will only connect to the internet for 3 or 4 minutes at a time before the modem lights start blinking and it kicks me off. This morning, my cable TV went blank at 2 a.m. I waited. I waited. I waited. Finally I called. I was put on hold. I waited. I waited. I waited. Finally, 1/2 an hour later, I get a rep. Her name was Erin and she was VERY helpful. She said my payment was received but not posted. She corrected it immediately. She also fixed my TV problems and internet problems...For now, at least. Comcast, if you actually read these things, your service rep ERIN deserves a thank you, a bonus, and a promotion. She took a call from Richmond, VA at approx.7:10 a.m.

    Punkorama 6/22/10 4:48AM
  • Surprisingly, there was only a 10 second wait (Wed. 10:20 a.m.) and this was after recording said that there was a large volume of calls. The Service Rep knew what she was talking about and was direct and to the point. I used live chat yesterday for same issue and I had to keep repeating everything over and over and just got disgusted and for that reason, called Customer Serevice today.

    Anonymous 5/12/10 7:27AM
  • I've always received excellent customer service with Comcast. Any time we've had a cable/internet issue the customer service assistant on the phone has been extremely helpful and always polite. If the problem cannot be resolved over the phone they send a technician to the house. (We may have to wait a few days but they have a lot of accounts.) The onsite technicians have always been very professional and have fixed the problem. I've even contacted the managers of the customer service call center rep and the onsite technician afterward to let them know how happy I was to receive good customer service.

    Comcast Cares 4/14/10 7:23PM
  • Easiest customer support chat ever! :)
    Thank you so much.
    ref #: CR200474991

    Anonymous 3/30/10 10:12AM
  • Comcast is the average big name tv, phone, internet service provider. They are super busy and are worried about the bottom line. They offer pretty good deals because they are so big. Once my service was finally up and running, it has been going smoothly. I have had problems but they send service men out to fix the problem.

    comcastistic 3/14/10 10:51PM
  • I'm not sure where to send this, but I had an awsome experience with an agent. Other calls, and 2 calls to Norton couldn't get me back on my browser. Mary Linda was exceptional. Give her a gold medal.

    Anonymous 3/1/10 11:52AM
  • I called in and after a short wait spoke to a fellow named derek. He was so helpful and friendly, I will never drop my comcast services due to tech support like him! He was able to identify why my tv would change channels and as well as fix my internet issues. Great job!

    Judy 11/20/09 3:04PM
  • While I've haven't been able to watch ANY television since Friday I wih to say the Comcast Representative's have been so very friendly and have tried in vain to help me with my issue. I was very angry with Comcast but at the same time I was very friendly towards all of the reps I spoke with during the week-end. (about 8 diffenrent reps) GREAT JOB COMCAST EMPLOYEES YOUR THE BEST. However, the COMCAST COMPANY is something to be desired. We'[ll be leaving Comcast shortly but wish to at least let COMCAST know their EMPLOYEES ARE AWESOME. Thank you, we will MISS the EMPLOYEES,but NOT COMCAST ITSELF.

    Sue_Bowen@hermanmiller.com 11/9/09 10:05AM
  • It is my understanding that people are more willing to complain then complement. My experiences with Comcast have been very favorable.

    Anonymous 8/21/09 11:15AM
  • Comcast out of Chicago.

    Spoke with a technician and I must admit I was unpleasant but he never got defensive and kept the focus on the issue. By the end of the call, I was calmed down enough to work through the problem. Spoke with billing and there was a misunderstanding with cancellation of one of my services. She was spectacular. Didn't try to sell me anything and resolved the problem on the spot. Wow. Very impressed.

    Anonymous 8/11/09 2:28PM
  • My experiences with Comcast have been fairly good at the time, but I sometimes find out later that information that I've been given was incorrect.

    Taed 8/5/09 7:16PM
  • The support for my residential service has improved quite a bit. The support for my business service is unparalleled. No hold on the line when you call. One rep handled my technical and billing issues. And it was a local person right here in Michigan!

    Anonymous 8/5/09 2:37PM
  • I called because my bill was to high and the politely and quickly gave me a discount. Very nice!

    MarkSkull 8/5/09 2:18PM
  • Comcast has improved their customer service value lately, and has become very helpful in almost every aspect. Their contractors are the worst, but the phone support has really stepped up their game.

    gpia7r 8/5/09 1:59PM
  • I just got off phone. I live in philly area, i used to hate comcast, however today i was helped quickly and now i am back surfing the web in time to leave this comment!!

    Thanks Comcast for finally hiring peoople who know what they are doing, and who can understand the cusotmers and the cusotmers

    TiggerGirl 7/17/09 3:39AM
  • I was helped quickly and wonderfully. I believe the experience in the past was worse. I believe they are making strides to make it better. My last two experiences have been wonderful. And truthfully all companies have a bad cusotmer expereience sometimes.

    Anonymous 7/17/09 3:24AM
  • Wow! Used the 800 number posted on this website. After reading the postings, I decided to time my Comcast experience. Got through to a human tech service guy in 2.3 minutes. He resolved my block on Port 25 in 30 seconds. Took my phone number in the event we lost connection. We did, and he called back in less than a minute. I sent a test email and it went through perfectly. He said the Port 25 issue can be caused by too many emails veing sent a once; someone else using my wireless router; or a virus sent by someone who sends out huge blocks of emails. He suggested I change my port to 587. I give them the highest rating for service. Took us almost 12 months to get a Verizon FIOS nightmare resolved. Comcast wins!

    Daveyde 7/9/09 10:25AM
  • I am shocked and befuddled - I actually had a good Comcast service experience (first ever after many years of service with them).
    I called the 1-800-COMCAST (1-800-266-2278) number and went through the prompts (did not follow advice of pushing # key). Was helped quickly and professionally.

    Anonymous 5/6/09 5:49AM
  • Submit your comment >>
  • What most of the people here don't realize is the representative can only help you with what they were trained with, unless of course they have prior extensive knowledge of computers, phones and internet. Remember these are people doing a job trying to pay bills, feed kids, start lives. You don't need to call and rage at them because you can't check a facebook status. Everyone is addicted to technology, I would even flip a witch if my internet stopped working, but don't take it out on the guy on the phone or over the chat. Their job is to help you, and you don't make their job easier when you call and act like a jerk. Let them help you. There is someone who can fix your issues if you're patient.

    Anonymous 5/13/12 2:35AM

  • I work in telecommunications. The reason you are all having issues with your service right now is because they are making changes from analog to digital signals. I know they have been selling you digital cable for years but they are just now making the changes internally to actually do it. During this transition period the customers are being lied to and the service failures are being spun as anything but planned maintenance by comcast.

    Anonymous 3/29/12 12:44AM

  • I to work thru a 3rd party for comcast from home.. comcast has serious issues they do not provide their outsourcers access the tools necassary to do the job.
    most of the calls you receive are not the type you should be receiveing and have to transfer most of the calls. .. most of the agents would quit in a minute but the need the job. So much sh*t to put up with.. Customers waiting for months to get service just because the previous resident ran out on the bill or didnt return boxes.
    Customers that returned equipment and told they never did. They now chrage up to 2.99 to ADD a product or remove one. On the contract billing said there are different codes in different areas .. the codes are changed often and behave differently in different areas.. address do not come up when searched .. agents transfering dailin to the same number customers do.. and have to go through IVRs that make no sense.. the list goes on and on... I am so glad i do not live in a comcast service area.. . But dont forget the customers that try to get cable under fake names but use the real ss and get caught .. when you say your going to transfer them and let another department explain they hang up.. I am so sad that i was assigned to comcast and am looking forward to the day when i can move on to a better project.. and wish most of the agents working on comcast luck.

    Anonymous 3/5/12 10:00PM

  • I worked for Comcast through a third party company awhile back. Let me tell you, when you call customer service at Comcast, you're probably talking to someone in their living room. Someone who is just sitting in his living room working for a third party company has ALL OF YOUR PERSONAL INFORMATION. They tell us to tell you there isn't a manager available, but there is always a manager available. We can never get the same solution to a common problem twice, they always change their minds on how they want us to fix things. The managers will not support us and often refuse to take supervisor calls because they don't want to be yelled at by irate customers. COMCAST REPS DON'T HAVE THE ANSWERS BECAUSE OUR TRAINERS AND OUR SUPERVISORS DON'T HAVE THE ANSWERS. The techs are your best bet. They usually know what they're talking about BUT THEY GET PAID TO UPSELL PRODUCTS YOU DON'T NEED SO WATCH OUT! We are trained NOT TO TELL YOU IF YOU ARE ON A PLAN THAT WILL ROLL TO A HIGHER RATE IN 12 MONTHS. We are trained NOT TO TELL YOU IF YOU HAVE A PENDING CUT OFF DATE. We are trained only to get you off the phone and go on to the next caller as quickly as we can! That phrase has actually been used in my training!

    extech 12/28/11 8:04PM

  • DEAR ANGRY CUSTOMERS OF COMCAST!!! PLEASE READ

    AS A FORMER EMPLOYEE OF COMCAST THE REASON THEIR CUSTOMER SERVICE IS SO POOR IS SIMPLY BECAUSE OF THE MANAGERS AND TRAINERS THEY HIRE HAVE NO CLUE WHAT CUSTOMER SERVICE MEANS NOR DO THEY CARE TO SHOW THEIR EMPLOYEES THE RIGHT WAY OF TROUBLE SHOOTING CUSTOMERS ISSUES. COMCAST EXPECTS THEIR EMPLOYEES TO GET SALES OR THEY GET FIRED TRUST ME IT HAPPEN TO ME!! SO INSTEAD OF GETTING MAD AT THE EMPLOYEES WHI ARE JUST TRYING TO EARN A LIVING WORKING FOR SUCH A HORRIBLE PLACE INSTEAD WRITE THE CORPORATE OFFICE OR ASK FOR THE CORPRATE ESCALATIONS NUMBER OR WRITE THE CEO AND LET HIM KNOW THAT THESE MANAGERS AND TRAINERS NEED TO BE FIRED. COMCAST SHOULD HIRE NEW ONES WHO KNOW WHAT THE HELL THEIR TALKING ABOUT INCLUDING WHAT CUSTOMER SERVICE MEANS.

    KMOMO 12/28/11 7:24AM

  • I worked in the Comcast call center in Lynnwood, WA. A supervisor Kim Edwards sent employees emails telling us to work off the clock. When we went to HR we were fired but she still works there. Class action lawsuit WIN for us FAIL for CONcast.

    ComcastMustDie 10/29/11 9:04PM

  • So this is for the ignorant people who are in the path of the hurricane. Please dont call into Comcast... yelling, and becoming irrate because your service doesn't work. Duh you have no power, which means there would be no lights on your modem and no phone service because most likely there is flooding in our service centers. So no sorry we cant get a tech out there within days no matter what the "emergency is" if I could get a tech out on a boat I would, but it aint gonna happen. So just deal with no internet and save power on your cell phone because comcast WILL HAVE OUTAGES JUST LIKE ALL OF THE OTHER PROVIDERS!!!

    notaidiotrep 8/27/11 9:32PM

  • We have a complaint about the On-Demand service for just one network, A&E. We have always watched 'The Glades' On-Demand because our work schedules prevent us from watching when the show is on. You should try watching this year's 'The Glades' On-Demand and tell me what you think. Episodes 2 and 4 are so SCREWED UP that it's impossible to watch. The commercials are put into the middle of a segment and then switches back and forth between Ads and actual show. This has never happened before and we are getting extremely disgusted because everytime we have call Comcast to issue a complaint, the representative tells us there is nothing they can do about it. They said it is the A & E Network fault. We have asked who we can contact regarding this issue and we have never been given an answer. A majority of the representatives we have dealt with are from other countries that don't have a clue about anything. Comcast's representatives need to be trained with the actual aspects of the Comcast System(s), not just answering the phone. I really get irritated when I call and I get someone from India or Puerto Rico or wherever, and I can't understand a thing they say. C'mon Comcast, get real. Americans speak English, not broken wanna be English! BRING THE JOBS BACK TO AMERICA, INSTEAD OF TRYING TO KEEP OTHER COUNTRIES ALIVE AND FLOURISHING!!!!!!!

    Charlie 7/1/11 6:08AM

  • Customers usually dont know whats happening on their homes, im a serv rep and they are usually willing to work with us to get everything done, i mean.. we really DO understand, if you are paying even 20 bucks to get cable or internet, you want the service to work... and thats what we want too, if you have your service working and you are happy with it, you dont call us telling "if you dont fix this, im going to kill you" i've here for over a year.. and honestly i have found out that at least 80% or 90% of the issues can be fixed at home, and ussually we can spend like 10-20 mins fixing basic issues, and i mean basic, like if tv says no signal... check if the cable box is on, before calling, at least make sure that the power light is ON, i agree with the issue with the automatic answering machine... it can be chaos some times.. and for that i apologize, but try to stay calm and i promise that almost everyone of us wants to help as almost anyone of you is willing to get helped by us

    jagent 4/20/11 5:49AM

  • I am a Customer Service Rep and you people!! I swear!! All over the New england area!! You have the service and get pissed off at us when it goes down (WHEN ITS NOT OUR PERSONAL FAULTS!!) Screamin and yelling and cursing all day while we TRY to help you... and what makes it so much worse for us is thay you people don't even know what the hell is in your houses!! For all you know we could ahve installed a satellite in your basement... but do you ask questions and try to figure out what it is?? NO!!! You call us and ask Stupid questions like "whats a router??" or say idiotic things like "I've always had the interent but I have never had a modem..." If you have Internet service you have a modem!! Figure out what the stuff is in your house before you let people install it!!! Jesus Christ My faith in humanity stopped when I started talking to the entire area!! You have things in your house and people in your houses and have no bloody I dea what it or they do!! They could install a high tech virus in your house and you would just go on with your happy stupid little lives like nothing and then get pissed off at us for something WE PERSONALLY have NO CONTROL over at all!! And for those of you that call in with all of your services down.. Guess what its not the end of the world!!! You have books and libraries and omg your spouses have voices... you could actually talk to each other!! GET A LIFE!!

    annoyed 4/1/11 8:55AM

  • I am a comcast service rep. The comcast customers take it too far, when they get mad and yell and cuss you out, im sorry if you dont like the way the company is ran but you have to remember we do not make the rules or run the company we are mearly workers of comcast. How would you feel if someone went to your job bc they didnt like the way the rules were and cussed you out or told you, you were stupid. As far as the comcast customers telling me im stupid and i dont know what im talking about, if you knew so much more then me then you wouldnt be calling me and asking me for help. if a tech is unable to get to your home until 3 days out, please dont get mad at us, we only schedule the appoinments we dont tell the techs to only go to certain homes and make them self available for certain times. i am a very nice person and when customers call in to yell and cuss it just makes me feel 10x worse that i was unable to help you! PLEASE REMEMBER WE ARE PEOPLE WITH FEELINGS NOT SOMEONE WHO THINKS WE ARE BETTER THEN YOU AND JUST WANT YOUR MONEY!!!! SO LIKE THE PREVIOUS COMMENTS STATE PLEASE TAKE A BREATH BEFORE YOU CALL IN, WE ARE DOING THE BEST WE CAN AS PEOPLE TO HELP YOU.. THANK YOU AND HAVE A GREAT DAY

    Anonymous 2/23/11 3:36PM

  • Very true, Comcast Customers do make it a difficult time for us customer service techs! They dont understand that we arent the actual company and we might not know too much, but they need to respect us just like we respect them!!!

    sally1 2/20/11 4:50PM

  • As a Comcast customer technical support rep, I'll say this, (I put my 2 weeks in BTW) the customers make this job a nightmare, the utter failure of taking the time to understand how our products work is disgusting, and don't EVER tell us that we don't try to explain. If you've had trouble dealing with us in the past, it's because you refused to do something we've asked you to do, stating simply "I've done that before," or "Just send me a technician." If your complaining about your phone service not working, that I understand, but if you're calling to cuss us out because you can't watch the winter classic in HD (yes, this did happen to me) or your porn isn't streaming fast enough, before you pick up the phone, take a deep breath, and realize that you're speaking to another human being, not just the company, who will treat you with respect so long as you treat us with the same courtesy.

    Anonymous 2/14/11 12:28PM

  • As a Comcast Customer Service Representative, I do believe that Comcast sucks. That's all there is to it. I suggest going to another company!

    CCSR 2/13/11 7:32PM

  • BEING AN EMPLOYEE FOR COMCAST HAS ITS UPS AND DOWNS. BUT LAST YEAR WAS THE WORST EXPERIENCE I HAD WORKING AT COMCAST ALONE THEN i EVER HAD IN THE YEARS PRIOR. BEFORE NASR ORGANIZATION WAS STARTED I COULD WORK AROUND CHALLENGES OUT IN FRONT BUT BEFORE I LOST MY JOB IT WAS JUST A DISASTER WITH THE NEW NASR MANAGEMENT WHICH IS NOW CONSIDERED THE BIGGEST JOKE OF THE ENTIRE COMPANY. EMPLOYEES ARE FRUSTRATED TRYING TO DO THEIR JOBS TO THE BEST OF THEIR ABILITIES MAKING SURE CUSTOMER ISSUES ARE BEING FIXED CORRECTLY. THE NASR MANAGEMENT IS LIKE A CANCER SPREADING ACROSS THE COMPANY WHICH NEEDS TO BE CEASED. A LOT OF GREAT PEOPLE ARE LOSING THEIR JOBS OVER TEDIOUS MANAGEMENT TACTICS DUE TO THE FACT ALL THEY WANT IS POWER CONTROL. ALL MANAGEMENT DOES IS COVER THEIR TRACKS WITH HUMAN RESOURCES WHEN THEY MAKE DECISIONS. I HOPE SOMEBODY VIEWS THIS AND INVESTIGATES THE OFFICE CORRUPTION WHICH IS TAKING PLACE. THE REASON THAT I POST THIS THAT EMPLOYEES AND CUSTOMERS ARE SUFFERING FROM THIS DIRTY PRACTICES TAKING PLACE. IF ANY OF THE NASR MANAGEMENT READS THIS THIS MEANS YOU NEED TO STOP WITH YOUR DIRTY TACTICS.

    Anonymous 2/8/11 3:04PM

  • i work for comcast as a service rep and i wouldn't reccomend comcast to anyone. i get so many calls about bad service and techs not going to appointments, and appointments being cancelled for no reason. and the outages!!!! this is the 21st century didn't anyone think about what would happen in case of an outage?

    Anonymous 12/27/10 6:03PM

  • Comcast customer service is located all over the world. We are trained to put our Customers concern on top of our Priorities.The main issue that we are facing about customers is their inability to read and understand the terms ans conditions of our services. Comcast.com is an easy site that features all the services and local stores for Pick up of equipments. Sited on the website is the map and contact details of the nearest local centers in your area. I think the most important factor that we are missing is as a customer you have the respobibility to be SMART and WISE. Its better to know the services and company that you are choosing to. You, as a customers has the very right to avail of the services that you deserve and you should atleast do a research of your own to atleast familiarized yourself of the things that you should know. Billing concerns are way to easy to resolve. We have a personal customer central in which you can track all your services and billing concerns. I dont know why such customers doesnt know about their billing rates when all they need to do is just to log-in to their personal email account and access the data. I think Americans should learn how to manage their time to be informed and be equip.

    ACT 8/6/10 5:06AM

  • Actually we are located all over the world not just in India. Racist people....., and we do speak english just fine. Im located in the US. The fact that you had trouble out of millions of customers that we have is not really that huge of a concern to me. We do put our customers first always, but when you all are rude and completely out of line, it makes it hard to do our job. The funny part is the worst ones, are our AMERICAN teacher, preachers, and city slickers.

    Anonymous 8/5/10 6:17PM

  • Comcast restricts what certain customer service reps can do. That leads to customers being tranferred about. the talk time is heavily monitored so there is a negative impact to the rep who "spends too much time on a call" regardless of the issue. we also have an internal agenda on certain words we must use in order to gain "points" on a call. resolution is not one of those points. The numbers that drive what VP's are compensated by, sometimes conflict with "service". so unless leadership is truly about helping the customer, it will get worse

    anonymous 11/10/09 12:48PM

  • COMCAST IS NOT BAD!
    Comcast i sreally not a bad company. Some customers just don't understand that there just so much customer service can do. Customers have to understand that we are dealing with technology and technology always has problems. We try to do our best to satisfy the customers but sometimes customers just want want want want.

    unknown 8/16/09 10:23AM



  Share With Others  
  Awards  

We are proud to recognize the companies providing the best customer service each year within their industry.

  Comparisons  
Check out these popular comparisons of Comcast customer service versus other companies:
Comcast vs. AT&T Wireless
Comcast vs. CenturyLink
Comcast vs. Clear
Comcast vs. Cox
Comcast vs. DIRECTV
Comcast vs. Dish Network
Comcast vs. Fios
Comcast vs. NetFlix
Comcast vs. Qwest
Comcast vs. TiVo
Comcast vs. Windstream
Comcast vs. Xfinity
  Company Replies  
Authorized representatives of Comcast can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

  Contact Information  
Customer Support
800-266-2278
Comcast customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Comcast customer service phone numbers and contact information at ContactHelp.com
  Get Help Online  
Get immediate support for your Comcast questions from HelpOwl.com.

Receive immediate support for Comcast at HelpOwl.com
  Reviews & Ratings  
View thousands of Comcast user reviews and customer ratings available at ReviewOwl.com.

Comcast reviews and ratings at ReviewOwl.com
  Boycott Company  
View all boycotts of Comcast and join a boycott today!. You can also organize your own Comcast boycott with many tools for promoting and managing the boycott.

Boycott Comcast today at BoycottOwl.com
  Company News  
Comcast Cares Day Volunteers Help Out
Stephen Deans and mother, Comcast customer service Center Supervisor Patricia Deans pitched in alongside more than 50 volunteers to help "spruce up" the playground area at the Reston Interfaith Laurel Learning Center on Saturday, April 21, ...
Comcast Assumes Woman Caller Doesn't Like Sports But Has A Husband Who Does
You have sucked me in like the corporate conglomerate you are, so you could at the very least have your customer service representatives go through a little bit of sensitivity training, you know?
Comcast Unveils Interactive Xfinity Customer Service Center in Clinton
Comcast held a special reception and ribbon-cutting event on Tuesday to announce the grand opening of its newly refurbished Xfinity customer service Center in Clinton. The 1960 square foot center, housed in a restored historical building at 21 East ...