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Comcast

Customer Service Ratings and Comments

Comcast is ranked #126 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 41.68 out of a possible 200. This score rates Comcast customer service and customer support as Disappointing.

NEGATIVE Comments

141 Negative Comments out of 160 Total Comments is 88.13%.

POSITIVE Comments

19 Positive Comments out of 160 Total Comments is 11.88%.

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Disappointing Overall Customer Service Rating
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  • Absolute worst customer service I've ever dealt with. I know that's not news to anyone who's actually had the displeasure of dealing with this company.

    I've been a Comcast customer for all of 3 months. From installation to billing, it has been an absolute pain in the neck. After paying $50 for a technician to come out and "install" (plug in) their services - something Satellite, Fios, and U-verse all offer for free, I soon realized the technician had "installed" what must have been a 10 year old box at my house. The numbers had worn off of the remote; it was dingy, and the unit looked to have been beat to hell. Two days later, everything stopped working. After several attempts to convince me I need a technician to come out and "service" my house (meaning I would have to take off work again), I insisted that I would just go switch out the cable box and modem at the Comcast location here in town. I did, and after I "installed" everything myself, everything worked fine.

    I called to complain about being charged $40 to install faulty equipment, but they never offered to reimburse me.

    I got my first bill, which turned out to be about $40 more than the sales rep had quoted me. I paid that, and never got a second bill. The third bill came, and it was for two months. I called and explained that I hadn't received a second bill, and the rep said he would take off the $8 late charge (he didn't), and he gave me the new total amount owed. I told him I'd pay it all before the due date (September 5), and he said okay. I scheduled the payment through my bank for September 3rd and marked it paid and set it aside. September 1st rolls around, and I come home to my cable and internet having been disconnected.

    I called to see what the deal was, and after being on hold for an hour and a half and being bounced around from department to department and "supervisor" to "member of leadership," I finally got to someone who told me they wouldn't turn it back on without a payment. I told them I'd already scheduled one, and it was too late to cancel the payment.

    I asked to speak to a supervisor, and I was transferred to one. I told her what had happened and that nobody I'd spoken with previously had mentioned they'd be shutting my services off if I paid before the 5th. I'd even told the guy I would pay it then.

    The lady didn't even pretend to care. I realize most customer service people don't give a damn, but at least pretend. She just told me she wasn't turning it on without a payment. No apologies for their mistakes...nothing. I spent almost two hours getting bounced around for this.

    Comcast customer service is a joke, and if I lived in a place that allowed a satellite dish or had fios or u-verse available, I would cancel and switch now.

    Nothing makes a customer more furious than paying their hard earned money to a company that treats them like they don't matter. I'm considering just doing without cable and finding another ISP just to avoid paying them another dime.

    Anonymous 9/1/10 8:56PM

  • I switched to AT&T U-Verse on 8/1/09. I have never been so happy when it comes to customer service. But I really don't need it because there are very few problems with my U-Verse. I had AT&T internet and house phone for a very long time and I was very excited when AT&T come out with "cable". I put up with non-existent customer service for years due to the fact the Comcast had a monopoly. They would take away two channels and raise my bill $2. This makes no sense to me ... less channels equals more money? Whenever I would call about this they would try to get me to upgrade to their HD service. Why would I want HD service if I didn't have an HDTV? Every fall when it would start getting colder, our local stations would become snowy. Every fall I would have to call Comcast and complain. They would send someone out to look at the telephone pole. I can't believe one of their "customer service representatives" told me "a squirrel must have taken the cap off from the top of the telephone pole." So then I would call and tell them they needed to send someone to replace the cap the squirrel took from the top of the telephone pole. The "customer service representative" would not even be phased by what I said. I am now stuck dealing with Comcast again because my daughter is in school in a state where Comcast has a monopoly. Graduation can't come fast enough. I found a website that gives a number for a "direct line" to the president of Comcast. But you can't get ahold of him, of course. Only in America would you pay to get treated so rudely.

    Anonymous 9/1/10 10:30AM

  • Also, I waited ALL day for the technician to arrive. He was suppose to be there between 8 and 11 and showed up at 4. He had NO IDEA what he was doing. I had to set the internet up myself, yet I still got charged an internet set up fee. Also, with most cable, once you have a box all the other TV's will work. Not with comcast. You have to get a box for each TV you want to have cable, which will cost you $10 per box per month. This is by far the worst customer service I have ever received.

    OBX12 9/1/10 8:15AM

  • I am getting charged for things that were never mentioned by the service guy OR the person I talked to when I signed up for comcast. The woman in the local office was extremely rude. I would not recommend comcast to ANYONE, and the only reason I am using them is because we aren't allowed to have a dish where we are. Comcast is absolutely horrible.

    OBX12 9/1/10 8:10AM

  • Comcast keep on nickle and diming me; every month my bill is higher.
    Customer service says "Sorry I can't investigate: the computer is down!!!!"

    Danieljb 8/30/10 4:54PM

  • I have been a Comcast customer for years. Last month, the cc I use for autopay had fraudulent activity, and I closed the account. With the other seven autopays, I was able to provide the new cc info w/o a problem. Comcast, in its wisdom, does not go for simple. Despite calls, email, online chat, etc., I can't log on or provide new cc info. I used to think Dell had the worst customer service. Not even close. Comcast takes the Satan CS award. I'm going to FIOS, w/ great reluctance

    Anonymous 8/30/10 8:24AM

  • I am having a hard time realizing that one company that prides it's self on customer service can be so stupid. I had made an appointment for cable installation for a Saturday between 11:am and 1:00pm. Waited all day no one showed up. I had called 3 times and talked to a customer service rep who infoemed me that the technician was running late. I waited until 4:00pm and left. Called comcast to explain about this problem and what do they tell me "we will credit you $20.00 for the missed day. Are you kidding me! I sat waiting all day for a lousy $20.00 credit. I see VERIZON on the HORIZON! Thanks for NOTHING!!!

    Anonymous 8/25/10 11:56AM

  • When it comes to reactivating service after a payment is made, they are HORRIBLE.

    Online services says they make the notation and everything will be on in a few hours. It's the next day and still, nothing.

    I try to call the local office; the number provided by Google (NOT the Comcast website, because there IS no number listed for it!) is disconnected. I call the 1-800 number; EVERY option I select I get a recording that says they are having difficulties and cannot process my call. It then hangs up on me. I have NEVER gotten a rep on the phone, even when I called last month I got the same recording and hangup process. This is easily the WORST customer service I have ever had.

    Jackal 8/24/10 2:55PM

  • When installing the Adapters, I noticed that they have to be plugged into the wall. By doing this, it will cause an increase in our Electric bill. Also, since these adaptors have to be plugged in ComCast should have offered something that wouldn't have place a burden on their customers. Plus, for your seniors it was a lot of trouble. I thought about my elderly mother trying to figure the Adaptor out. It took my husband at least a couple of hours to plug in and activate three televisions.

    Anonymous 8/18/10 8:12PM

  • I had been a Comcast customer for over 10 years. With an occasional late payment that was caught up on the following month with a late charge. Just recently I disconnected my service and was out of town for a month. When I returned I found that I had been turned over to a collection agency for $104. Needless to say I am not happy with Comcast payment collection techniques.

    fc458 8/18/10 9:01AM

  • I have had comcast cable tv since 1980 and I signed up for their internet the first week it was available in my area(many years ago). My internet goes out at least twice a month. They said it would take 5 days to get a technition out to repair a problem that is clearly theirs. Comcast does not care about existing customers. I am currently shopping around for better service. I am looking at AT&T, sprint and verizon. Any suggestions?

    jjmjt5 8/15/10 6:41AM

  • 5 days and more then 3 hours later and speaking to 5 individuals that receive a paycheck for NOTHING later and I still can't get sercvice because they can't figure out how they jacked up my account in the first place..... final answer.... go back on the internet and try again or go personally to a Comcast store.... hello??? What in the world are they paying these idiots you contact by phone then?????

    Anonymous 8/14/10 6:21PM

  • my account number is 09556 149974-02-9
    Jimmy Turner
    251 Whites Station Road
    Seymour,In. 47274

    All of my Kentucky channels are scrambled.
    I called the customer service number,they reset my cable box,but the channels are still scrambled.

    I prefer to watch these channels because they are closer to my location and give local information.

    Thank You!
    Jimmy Turner

    jim 8/13/10 8:42AM

  • I live at 195 Coleman Street in Malden,MA.One of your comcast service recruiters came to my door on Wednesday,August 4TH.I told him I wasn't interested because I am a Verizon customer. When I tried to close my front door he stuck his foot in it so that it would not close.I was appalled! This behavior is not acceptable and he's lucky I didn't have him arrested. He removed his foot when I told him a second time that I was not interested.I hold Comcast accountable for his actions. I expect an apology for myself and a reprimand for this employee.

    Anonymous 8/10/10 2:29PM

  • I called customer service earlier this week and was told that I could swap out my current cable box for a HD one for no additional charge per month, nor would they charge me a trip fee. When the tech arrived 30mins late I was shown the work order which indeed charged me for both. I called customer service while he was here and they told me I could not have been promised that because they do not offer that. Can you say BAIT and SWITCH!!!! Comcast customer service is the most unethical company I have ever dealt with. Currently shopping my services!!!

    LSUinSLC 8/7/10 12:58PM

  • Absolute garbage. Could not get a extra box for my house because they could not get it to work without messing up my other box. No english speaking employees in setup so I cant really do anything to help them understand. They will send a person out for $50.00 no thanks should be free all the money I pay a month for service. BYE BYE time for a change. Tired of all the stupidity.

    Smarter then you 8/6/10 1:33PM

  • I am extremey disappointed in the lack of available information regarding restoration of service in the area.

    Anonymous 8/5/10 6:35PM

  • After months of frustration due to malfunctioning equipment and horrible signal connections, I finally decided to cancel Comcast. Little did I realize, this was only the start of the worst example of professionalism and incompetence in the business. Honestly, I believe Comcast is running a scam when customers select to cancel service. I have scheduled twice for someone to pick up the cable box. Twice they were no shows. Now I am anticipating receiving a bill in the mail charging me for the box. I have read similar scenarios online.

    magilla 8/4/10 2:25PM

  • We've had an issue at the pole where the cable runs underground to the house. Seems to be an easy fix to me but have been getting the run around from Comcast since Saturday. They were to be out Saturday to repair, no one showed. I called Sunday morning and was told there we were scheduled anytime for that day since it was an outside job they won't give a timeframe. No one showed Sunday. I called them Monday morning expecting to be told we're the first appt since they didn't get to us on Sunday. Yeah right. The rep couldn't tell me where my ticket stood because it was at dispatch. Never rec'd any of the call backs that they promised. Spoke to 2 different supervisors. Here it is Tuesday and the issue is still unresolved! I've never dealt with a company that has such poor customer service!!!!!!!

    ms0509 8/3/10 8:13AM

  • I took a vacation day in order to have Commcast service install in my apartment unit. The Install Technican never contacted to at our appointment time. Being very upset with the possible of wasting my time again, I contacted Comcast customer service to complaint the technician never showed up. After talking with a Comcast supervisor, Comcast rescheduled another install technician to come do the installation.

    Anonymous 8/2/10 3:31PM

  • Comcast has the worst customer service of any company I have dealt with since I've been alive. They have lied about scheduled appointments. 90% of the customer service reps are conteptuous of their customers. Our upgrade to digital service was "free", but just a few months later went on the fritz and now they want to charge us to rewire the home, but they don't even show up as scheduled. They must be trying to drive away customers, but I can't figure out why from an economic perspective.

    Mike 7/31/10 2:32PM

  • Long Story Short.



    Called for tech help Thurs.

    Tech could not schedule anything for fri so set up Sat 8-12

    Tech said someone would call me on Fri by 1020a to set up a fri time

    1030 Fri..no call.

    I called in and went round and round. Said they would not come out

    Was told a supervisor would call in 2 hours

    3 hours later no call

    Another call to comcast. took 30 minutes to get a supervisor, after arguing with her.

    Supervisor quoted my service contract that because my service outage is intermitent and not 100% off now, they would be there Saturday.

    1145am sat no sho

    called comcast. another 30 minutes to get a supervisor

    told my appointment is 1-3 not 8-12 after I confirmed it no less than 3 times.

    Asked for 1 month free service, would only offer me 2 weeks a whopping $70 for 8 hours of my time. Not even close to the time wasted per hour, let alone the 3 appointments I have had to move 2x now

    Supposed to be 1-3...we'll see





    paul 7/31/10 11:29AM

  • For what I pay Comcast per month ($200) they provide the worst customer service and it is unbelievable that they dominate as much as they do. I had an appointment scheduled today between 10 & noon for a tech to come out and install four new boxes in my house. I specifically told them to call my cell phone it there were any problems or had questions and not my house phone as i don't use my house phone. I only have my house phone because for some reason it makes my package deal with comcast cheaper.
    Well, the tech called my house phone and got no answer and went on to his next appointment. I called at noon to see where they were and it took 20 minutes to get to someone that could answer my question. He informed me that the tech did try to call twice and of course he called my house phone. I requested that they send someone out today because I took the day off work for them to show up. He informed me that they had no one to send. I requested to speak to a supervisor. The supervisors response was the same. They offered to make me a new appointment a week from today and give me a $20 credit. I asked why they tech could not come back at the end of the day since he should still have time because he didn't drive anywhere to consume more of his day and he should still have the same amount of jobs that was scheduled for the day and the supervisor could not give me an answer. I asked to speak to his supervisor and he said there was none. I asked what call center he was located at and he replied, Mexico. You should also know that this is the second time this exact thing has happened to us in 12 months. No i will have to take another day off work to either allow comcast to complete the job or to have AT&T come out and install Uverse.

    mtbfeen 7/29/10 12:59PM

  • Darren and Tia assured me that that a technician would drop by my appartment Tuesday 7/27 to restore my internet and phone service and I took a day off from work to be there. Well no one showed up and Bill at customer service told me that Technician #640 left a message on my cell phone and note on my door WHICH IS NOT TRUE AT ALL!!!!!!!

    IF YOU REALLY CAN'T SERVICE ME AT A GIVEN TIME THEN TELL ME SO I DON'T HAVE TO TAKE A DAY OFF FROM WORK AND WASTE AN ENTIRE DAY!!!!!!!

    I AM REALLY VERY VERY UPSET ABOUT THIS!!!!!

    BILLO 7/29/10 6:25AM

  • The left hand does not know what the rightr hand is doing. We just moved here from another state. Time Warner was so much better. Here is the short version: They sent me to a closed location to pick up the quip. Then sent me across Chicago to another location to pick up the equip. They gave me a self install kit. It was determined they gave me the wrong equip and wrong cable boxes. They had to send 5 technicians out to correct their issues. None of them knew what the previous issue/action was. It was laughable. Then I receive a bill for over $400.00 for their issues. Every time I call they appologize and say they wil fix it but no action takes place. I have never seen anything like it. The previous owners of the house warned me and they were right on the money. Not sure how they can operate like this. Oh yeah, it's like the gov't, no competition and stick it to the consumer to make up their expense loss. They are pathetic and untouchable.

    idratherbefishing 7/26/10 5:38PM

  • I am very upset with Comcast’s installers service or the lack there of. I Called on July 8th 2010 to add internet and phone to my service. I had an appointment on the 16th of July. I took off from work and was home in the window provided by Comcast. That was missed even though I received the call half an hour prior to the window. I called twice to reschedule because the first person I reached was unsympathetic to my problem. I was told of a credit and rescheduled for the 18th. On the 18th I didn’t receive the half an hour prior phone call but did worry till about 10 min outside my window. I called Comcast and was told the tech would be out there in the next hour or so but I was unable to and didn’t want to wait any longer for an issue that could have been handled better with just a phone call. I called on the 19th to reschedule yet again and had to call twice. The first person I spoke with was nasty and didn’t want to help expedite my issue sooner. I was put out twice in one weekend. The second person I spoke with understood my issue, I explained I would no longer be taking days off work for this install and he set the appointment for the 25th of July. When I didn’t receive a phone call a half an hour prior to the install I called and found out that my appointment was changed to Monday the 26th. I never agreed to that nor did I receive a phone call or any communication from Comcast. My repeated request for a service manager or anyone in management has been averted. I finally called and disconnected my service. I enjoyed Comcast but I will not pay for crappy customer service. This is a very negative way to treat a customer that has use our services for years. Especially in this day and age, I may file a complaint with the BBB as well.

    Pccca.us 7/26/10 9:49AM

  • Recently I contacted Comcast on July 24, 2010 to get technical support for the 4th time, and a represenative told me it was my T.V fault for why my service wasn't working properly. Comcast had previously sent out 3 technicians. The first technician came out to my place and didn't have all the equipment for my place and told me he be back tommorow. I told him to leave my house because if you are not prepared to install my place completely then don't do it at all. Comcast sent a second tech out and he told me Comcast customer service is bad and they have a hard time in communicating with customer orders which make techicians walk in situations they are not aware about. Soon after the second techician left. The installation of one T.V was not complete after he claim the picture will show up soon, but it didn't. I called comcast and told them the installation was incomplete and one T.V was not working. The third techician came out and also complain about comcast customer service, although he was able to solve the simple problem for getting the T.V a picture, the color scheme had literally vanish. I called Comcast to get technical support on this issue, and a supervisor by the name of Kylee with employee ID 13431 told me I would have to pay if I wanted another tech to come out and I told her it was an inconvience for me not to the tech to solve my issues which clearly was a comcast problem. Also this supervisor gave me another name for herself which was Beth. She gave different names so when I complain on her, their would be inaccuricies of who I talked too. Comcast need over the phone techs that understand how to solve problems so technicians won't have to come out and also the techs and costumer service have to communicate. If you are in the Maryland area, make sure your order is accurate and the technician came out to do your service and not nobody else because the phone tech people are not knowledgable to solve problems on the phone that the techs over the phone should be well train to do.

    robbomb77 7/26/10 4:25AM

  • We received our adapter boxes that we are forced to rent. After quickly hooking them up, and this is were it starts to get ugly, we had to try and get them to work by going online for activation. After waiting an hour, of which they say it should be about 45 minutes, we still have no channels. So then we start the long process of trying to get a person that knows something on the phone. I hate trying to explain anything to people that DO NOT KNOW or just DO NOT CARE. After an hour on the phone, and all of the troubleshooting, they say that they need to send out a technician. But of course, there are no available appointment for the next 4 days. The only reason that could possibly be is either they do not have enough employees, because no one wants to work for Comcast or they have so many problems, that their technicians are way too busy. Very poor customer service if you have to wait 4 days to get a problem resolved. As soon as there is a alternate cable service, we will be letting Comcast go.

    Ellie 7/24/10 12:44PM

  • I have been using the same plan for years with the same rate. I entered the automatic bill program so that I would receive only email but no longer receive paper bill, and also, the payment was charged automatically every month without my logging into the account. The lesson I want to share with you: never trust Comcast, it is run by dishonest people.

    I checked my credit card statements last night and found that Comcast has raised my rate by around 50% half a year ago, with no email or phone call to notify me. Caught cheating, the staff of Comcast came up with a ridiculous story: I have been using the same plan for years and Comcast has kept automatically offering promotion so that my rate never changed. Coincidentally, when I changed to automatic payment, the promotion suddenly expires and now I am automatically paying a higher rate. Do you buy that story?

    The agent name Alber with ID number ‘YDT’, is especially rude and offensive. He kept interrupting me and said he was the 'senior agent' who reports to nobody. When asked if he was the last person I should talk to before I collect the money via the small claims court, he said no. Then I ask him to let me talk to that last person, he asked: ‘who would you like to talk to.’ Is that for real?

    The supervisor named Christ Brabo offered a credit of $20 (after Comcast over charged me more than $200). And that would be just a credit, to be use toward the next bill. Are you kidding me?

    Unlike Albert, Christ Brabo has someone he reports to, the manager(s), who would be available 10:00 AM to 4:00 PM. This means, if you want to make an effort getting back the money stolen from you, you would need to loss your working hours first, which actually cost more. Brilliant!

    Besides this accident, there are frequent service outages, sometimes high-speed internet and sometimes home phone also.

    Bottom line: Comcast is a corporation that practice dishonesty. Do not expect the Comcast to treat you well, or respectfully.

    unhappy customer 7/22/10 9:05PM

  • Comcast has by far the worst service I've experienced from any company in my lifetime.

    The On-Demand quit and they never resolved that. As they tried to kick on the On-Demand signal remotely, they removed all my premium channels. With no notice. Just gone.

    When I asked customer service about my missing channels, the first rep said, well, maybe these channels decided to become part of the premium package.

    Hellooo ... I *have* the premium package.

    Oh no, said the rep, I signed up for the basic plan.

    Yes ... but then I upgraded and I've been paying the extra $$ for the premium channels ever since.

    The rep's answers were ridiculous nonsense - just made-up excuses that would insult any sane human's intelligence.

    I pulled out my Comcast bills and receipts that clearly showed I was paying for premium channels. The next rep was determined to lie about my service. She said no, I didn't upgrade to a premium package, but to a premium digital box.

    WHAT????

    And they were correcting the mistake.

    What mistake? I upgraded to premium channels and paid for them for 3 months, then all of a sudden they're removed and it was all a mistake? I didn't really have the premium channels? I didn't really pay more money for the premium channels?

    No, she said, I wasn't actually getting the premium channels.

    Then what have I been watching for the last 3 months?

    How they make such comments without busting out laughing is a mystery.

    I went through this farce with them for four unbearable months. They misbilled me every month. Every contact with their - yes, very polite - customer service brought new lies so that nothing ever got resolved and one month I'd pay $33 and the next month $70 - for the same service.

    There were too many layers of stupidity to deal with. I cancelled the service.

    Of course they had to muck up the part about picking up the digital box, too.

    Customer service claimed I cancelled the call, which I certainly didn't. Then customer service said I wasn't home when the Comcast tech knocked on my door. I told this liar that I watched the Comcast truck drive right by my door and he didn't get out of the truck and he didn't knock on my door. So I took the box to the guy who was connecting new service around the corner from me, and he said he wasn't the tech that was supposed to pick it up. Another Comcast truck showed up to connect cable to the house next door. I gave him the box and he said I was supposed to give it to the other guy.

    YOU CAN'T MAKE THIS STUFF UP. NOBODY WOULD BELIEVE IT.

    SunnyT 7/22/10 10:44AM

  • I have never experienced such poor service and overall customer service as I did with Comcast. Any time I called I had to be prepared to block out an hour of my evening in order to actually speak to someone. Technicians were clueless and unreliable, half of the time flaking on appointments I rushed home to make. The "notes" made on my account for the issue I was dealing with (neither my cable nor internet would work on a regular basis) were never passed from one technician to the next. They refused to credit my account for the months I had to deal with incompetent technicians traipsing through my home, yet never fixing the cable nor internet. I finally canceled my service before I moved, but as I actually have a job, could not drop the box off between 8 and 5pm at their office...so they said they would pick it up. Surprisingly enough, they never showed up and I had to mail it in with a prepaid Comcast label (an office in another state refused to accept it.) Now they claim they have not received the cable box, even though I have faxed the receipt with the prepaid label number twice now (make sure you get a return receipt if you have to do this.) I have been disputing these charges for 7 months now (the months with no service and now the cost of the cable box,) but to no avail. They now have reported me to the credit bureau, I have begun writing letters to everyone I possibly can. I have phone records documenting 7 months of phone calls, totaling well over 24 hours of my life, spent on the phone with Comcast "customer service representatives." I will never be desperate enough for cable to use this company again. Absolutely pathetic.

    worstever 7/21/10 7:11PM

  • Customer service for Comcast = a computerized looped menu. Is it too much to ask to be able to talk live to a rep straight away? My 75 year old uncle has been trying to reach a live person for two days. He thinks since he's a customer, it will be easy to reach out and talk to someome. Ha! Ha! His patience is wearing thin. I'm sure he will laugh later, but he just wants to break his ties with your company's rising prices and poor services.

    Tired in DC 7/21/10 11:16AM

  • 7/2010 My neighbor recently added Cocast. The technician had to come on my property to instal, #1 no one asked permission #2 he trample my watermelon plants #3 he left his garbage from insallation, clipping of wires etc on my property--SLOPPY SHODDY WORKMANSHIP

    suz 7/21/10 10:13AM

  • 7/21/10

    Horrible experience with an incompetent company, especially a rude and lazy doll at Comcast Customer Service called "Shauna."

    Ordered service change (took the special for Internet and cable, at a lower rate, and ordered an additional cable box for an extra $7.50 per month) from Comcast reps on 7/14/10 in person at a Best Buy store; received a print-out describing the new, cheaper service and containing our Comcast account number. But reps forgot to FINALIZE the order, so the prorating of our older, more expensive Comcast service didn't take place at that time (we learned on 7/21/10). On 7/20/10, I decided to return the extra box, so went to Comcast CS center at South Van Dorn St, Alexandria, VA. Woman behind counter accepted box but refused to finalize subtraction of $7.50 because I was only the wife and not the account holder, i.e., my husband. It didn't matter to the woman that I got my husband to phone in from his office at the same time to say he wanted the box turned in to Comcast and our new monthly rate reduced by $7.50. Straightened this out on 7/21/10 with a "good" Comcast rep by phone, and husband had to say that I, the wife, was authorized to deal with our account. (Note: But when I changed the service with the Comcast reps at Best Buy on 7/14/10, no one said then that I couldn't do it because I was only the wife and not the account holder!) But on 7/21/10, before we redialed and got the "good" Comcast rep, our first Comcast rep, who called herself "Shauna," was rude and incompetent. "Shauna" was too stupid to understand the situation with the account and finally just transferred us to someone's voice mail to get rid of the call. If you have to dial Comcast customer service in Northern Virginia and get a creep named "Shauna," hang up and try again--you might get a human being with a brain the next time. "Shauna" couldn't answer any questions, was hostile to us from the beginning, and dumped us into someone's voice mail. She should be walking the streets with a sign on her back while a currently unemployed person who really wants to work and has a good brain gets her job. I won't rate below because after the disgraceful "Shauna," we got a "good" Comcast rep (his name was Tim). WHY IS THIS COMPANY ALLOWED TO LORD IT OVER THE CABLE MARKET. THEY ARE AN OBSCENITY.

    Disgusted Comcast Customer 7/21/10 7:26AM

  • If I had known what horrible customer service this company had I would have never have gone with them. They are liars, manipulators, and very deceitful about their promotions and payments. I am cancelling my service knowing i'm going to lose a couple hundred dollars because I don't want to give them another dollar...EVER.

    I will also be reporting them to the Better Business Bureau.

    Joe Brown 7/21/10 7:23AM

  • I can't even get connected to a human being. The Reps are always threatened to hang up on me so I would have to call and be put on hold again for 45 minutes. They ALWAYS said they would do something, and did not do anything, EVER. Seriously weeks of customer service saying "don't worry, we'll take care of it" and nothing getting fixed. Comcast is the worst.

    Anonymous 7/15/10 1:59PM

  • I have been a Comcast custoemr for 2 years. Over that 2 year period one portion of my service doesnt work and i am continually forced to speak with the WORST customer service representives I have ever had the displeasure of speaking with. I would change providers if I had an alternative.

    Anonymous 7/12/10 1:06PM

  • I have business class service in my office. I called Comcast for a service problem and held for over 1.5 hours without a response. I am new to Comcast after moving to an area that Knology doesn't serve. Knology spoiled me by having a dedicated Business section that answered quickly. Comcast doesn't care, but they get away with it so why should they. But, they have broken me of the habit of calling. I don't have that kind of time to call, especially since I know now that they lack motivation plain and simple. "Comcast customer service" is simply an oxymoron. With my new lower expectations, I won't be as disappointed!

    Stanley Feldman 7/11/10 9:52PM

  • Two weeks ago (Monday June 21) my On Demand stop working. Sometimes I would not even get the On Demand menu, but even when I got the menu, when I ordered something to watch, I got an error message (SRM A-001). I tried unplugging it and restarting it, which did not work. So I sat on hold for 20 minutes to speak with someone on the phone. The earliest they could schedule someone to come to my apartment was a week later (Monday June 28), between 5 and 8 pm.

    I took off work early to be home at 5:00. The technician (Aaron) showed up at 8:30. He did nothing. He said that it was not the box or the connection but equipment outside of the building that had been affected by the high temperatures. He said he would speak with his supervisor the next day. I spoke with his supervisor (Morgan) the next day who said that the technician would be back on Wednesday between 6 and 8 pm and test a new box. He also said that he had tried “re loading the data.” That did not work.
    Wednesday evening the technician called me and said he did not have the correct box in his truck (why he was not prepared with the correct box is another question). We agreed that he would come on Saturday. Then Morgan called me and said that Aaron was going to come over and test a different box. OK. The phone rang again and when I answered it I heard Aaron say “You called my supervisor.” He clearly did not want come out. But, we spoke and decided that even though he did not have an HD box he would test another box, just to rule out that it was the box. He came and brought a box, which, when he hooked it up, he said was not working and ne needed to go to his truck and get another. With another box hooked up, he waited on hold for about 30 minutes to get someone to send a signal through to the box. He finally gave up and left at 9:30. He said that he would bring an HD box on Saturday and would call me to tell me when he would be here.
    I never heard from him on Saturday! Not a word.

    On Monday July 5 I called Comcast and scheduled a technician to come on Friday July 9, between 5:00 and 8:00. I took off work early again to be at home by 5:00. At 8:00 I called Comcast. They said that they would contact dispatch and someone would call me back. At 9:00 I called a second time and spoke with a supervisor. She said she would put a message through to dispatch. At 10:00 I called Comcast and told them that I wanted it on the record that the technician did not show up and no one called. I did not reschedule the appointment because I plan to cancel Comcast.

    This would be an unfunny movie with Jim Carey, except that it is all true.

    Anonymous 7/9/10 7:50PM

  • called the 1-800-comcast, long wait, then cut off this happened several times, then they tried to tell me that I rescheduled my appt time for them to come out, I have home all day waiting on them and did not rescheldule, I am very unhappy with their customer service, I hope someone comes out with a good cable service, I will switch.

    Anonymous 7/8/10 12:21PM

  • I am in agreement with a lot of the other writers, in refrence to comcast customer service. I am not sure how they are going to survive but they will; I guess. They provide lousey service, coupled with a lot of inexperienced worker from, looks like everywhere. I cut ties with comcast and will never give them any more business. It appears that they don't care and the feeling is mutual. I am trying to find a place to drop off their junky cable box and look like the closest location to me is about 17 miles away. There, you are wasting time and gasoline. If they come to pick the box up, that will be 25.00. So I say, please people use your other options, like local digital channels. I did and have not died from it, plus it is free tv.

    tigerpaw 7/8/10 11:31AM

  • don't waste your time. this place is not worth it just go some where else or go without it.

    Anonymous 7/8/10 9:43AM

  • Constant billing errors, extremely long wait times no matter what time you call, and unable to resolve billing or tech issues. A frustrating, horrible experience.

    comcastfailure 7/6/10 11:04AM

  • BILL IS PRORATED. FEES ARE CALLED PHANTOM CHARGES? Tried to reduce TV to basic, and charged $150.00 I was with Adelphia, which was bad, and now Comcast is worse. Living in an apt. building there is NOONE else to go to. Tried the triple play thing,and was told I couldn't have the cordless phone near the computer...whats with that? So now, I pay Verizon for the phone, and comcast for the TV and internet. There is no way out. I agree,, they should lock their doors.Ignorant staff, arrogant supervisors, and long waits to get someone with a pulse.

    thegoddess 7/6/10 10:26AM

  • I WAS CALLED BY COMCAST TO PICK UP MY 2 HD BOXES AT MY LOCAL COMCAST OFFICE. I WENT THERE AND WAITED IN LINE FOR AN HOUR AND 5 MINUTES. WHEN I REACHED THE WINDOW I WAS TOLD THAT THERE WAS NO NOTES ON MY ACCOUNT FOR HD BOXES OR ANYTHING ELSE. I LEFT MAD AND RETURNED HOME AND CALLED COMCAST. I WAS TOLD THAT THEY NEVER CALLED MY HOUSE EVEN THOUGH MY CALLED ID SHOWS AN INCOMMING CALL FROM COMCAST. I ASKED TO TALK TO A SUPERVISOR AND WAS TOLD NONE WERE AVAILABLE AND ONE WOULD CALL ME BACK IN AN HOUR OR LESS. I HAVE NOW WAITED 2 DAYS AND GESS WHAT NO ONE CALLED.

    PARTSGOD 7/4/10 12:03PM

  • This company does not care anything about its customers and their automated non-response features can drive you crazy.
    From their web site, which tells you nothing and is very difficult to search, to their installation people that are incompetent and never on time, to their inability to provide any answers or correct their billing errors they just plain suck! Avoid them if at all possible

    Market Ace 7/4/10 8:45AM



  • I am applaud at your customer service department and willing to help your customer. I have been accused of lying that I sent a payment and forced to research and fax and copy it myself.
    I have had a driver leave while blowing the horn to let him know.He saw me and looked straight at me. I was right there in my own neighbor hood.
    Your phone people they don't have a CEO manager to talk to. Comcast deface the integrity of your customer service departments . I left Comcast because of all of this months ago after being a customer for over 10 years or so.
    I had one other mishap with in the last year where as mother passed in September and I am in charge of her bills and up keep of her home. I have tried several times on occasion to get comcast to work with me on this because I am not there very much and her home is up for sell. I have asked them to work out a fee for me for one week each time I am there. I live over 400 miles away from her home and they can't do this. So they expect me to pay 50.25 or more for one week or I have option to disconnect my service and pay 25.00 dollars for reconnection every time I go to check on my mothers home for a week.Paying a sum of 75.00 each time just to watch basic t.v. This is poor customer service.While I believe comcast wants to make money they also rob there customers and take every penny they can from the week.I not only have my home to take care of and my mothers which you know very well it virtually hard to live in two places at the same time. You need to come up with a program for the folks who have family in other states to be able to have some kind of t.v.
    while visiting and getting things tied up when their parents pass. Even if the have to send you a death certificate. They are already grieving enough why prolong this with frustration. Just bad customer service and maybe greed. This is so sad and I really am ashamed to say I have used comcast.

    FED UP!!!!!!!!!!!!!!!!!!!!!!

    Bummed with COMCAST 7/1/10 8:15PM

  • I have been on hold for 1:07 minutes attempting simply to disconnect service and find out where to return the Comast Cabel Equipment. Following is the email correspondence/found through the Comcast Customer Service Link:
    SYSTEM:
    Attempting to connect you with an operator...
    SYSTEM:
    Glenda has entered the conversation.
    Glenda:
    Hello, Bundle and Save with the Comcast Triple Play! It includes Digital Cable, High Speed Internet and Digital Phone.
    Glenda:
    Pleased to have you on chat. How are you doing today?
    Carrie Mock for Paul Unruh ACCT 0273001739-04-1:
    I have been on the phone for 49.12 , and have talked to 4 reps who keep forwarding me to another department. I want to discontinue service for 025730011739-04-1 Name Paul Unruh Address 217 King George St, Annapolis MD 21401
    Glenda:
    I apologize for the inconvenience caused.
    Carrie Mock for Paul Unruh ACCT 0273001739-04-1:
    I have now been kept on hold for over 50 minutes
    Glenda:
    I apologize for the inconvenience caused.
    Glenda:
    May I know the service that you currently have with comcast ?
    Carrie Mock for Paul Unruh ACCT 0273001739-04-1:
    Please disconnect this service so that the new owners of the property can have Comcast service installed!!!
    Carrie Mock for Paul Unruh ACCT 0273001739-04-1:
    Cable
    Glenda:
    I apologize Carrie , this is sales department , to cancel your service you have to call your local office .
    Carrie Mock for Paul Unruh ACCT 0273001739-04-1:
    I have been on hold and told 4X that I was being connected to my local office. The # they gave me is 410-268-7551. Please assist. As I have not been on hold for 52 minutes.
    Glenda:
    I apologize, since this is the Sales Department, you must call your local customer service office at1-800-266-2278 for further assistance.
    Carrie Mock for Paul Unruh ACCT 0273001739-04-1:
    That who I called originally and they have since connected me to 3 different departments. I am a real estate agent. The previous homeowners ( see acct. #) have moved , and the new owner CANNOT GET COMAST TO INSTALL NEW SERVICE UNTIL THIS SERVICE HAS BEEN DISCONNECTED.
    Carrie Mock for Paul Unruh ACCT 0273001739-04-1:
    PLEASE DISCONNECT THE FOLLOWING SERVICE:
    Carrie Mock for Paul Unruh ACCT 0273001739-04-1:
    Paul Unruh ACCT 0273001739-04-1
    Glenda:
    I apologize, regarding cancellation , please call 1-800-266-2278 as they only would be able to assist you.
    Carrie Mock for Paul Unruh ACCT 0273001739-04-1:
    Please put a SUPERVISOR on with the email.
    Carrie Mock for Paul Unruh ACCT 0273001739-04-1:
    1:00 and 42 seconds ON HOLD w. COMCAST. no wonder everyone is switching to VERIZON FIOS !
    Glenda:
    I apologize, since this is the Sales Department, you must call your local customer service office at1-800-266-2278 for further assistance.
    Glenda:
    It's been a pleasure being able to assist you today. Thank you very much for visiting. Have a nice day.
    SYSTEM:
    Glenda has left the conversation.
    SYSTEM:
    All operators have left the conversation. Conversation has ended!

    realtor 6/30/10 6:42AM

  • Scam & Rip-Off. This company need to be put out of business. They are horrible!!

    Candu 6/29/10 2:11PM

  • I've been trying to complete an order for cable TV and Telephone Svc. for nearly six weeks. The process has been a joke and at the moment we do not have any home telephone service and one of the television points still does not work. We have a cable running across the floor because the technician did not have the tools to properly install the service. We have spent countless hours on the telephone with customer service. The field technicians blame the customer services folks who blame sales and everyone moans about what a lousy company Comcast has become. I wrote their VP of Customer Service yesterday and we will see if he actually responds. At the end of the day, this is a company that desperately needs Six Sigma Quality Improvement, some real leadership and a commitment to seriously improving customer experience. In the interim, I would strongly discourage anyone from considering Comcast as a service provider, unless of course you have a strong need to be absused by a group of incompetent idiots!

    Sarge123 6/29/10 5:53AM

  • I have taken off work for 2 days, only to have nobody show up. Dispatch is unreachable, and forget about getting any live person. Once Comcast doesn't show up, and you call, there is no possibility of getting a tech to your house that day. Their techs are trained to passify their customers with false information, and continuously tell you that "someone will call you back", then you never get a call. Once you make another appointment, you had better call the 800 number again and see if their computer reflects your conversation b/c more than likely, it won't. I'm two weeks and counting with no phone, no internet and no cable. And oh wow, I just left work and came home again to meet a tech (that I was just told this morning would be here today), no tech and customer service is on the line with me now saying "nobody can come out today"! Wow.

    56789 6/28/10 11:40AM

  • Friday afternoon 6/25/2010 several Comcast trucks with about a dozen workers were just outside my subdivision and looked like they were stringing new fibre (Cobb County GA). Cable service (TV) was out all afternoon and well into the evening. Over the course of the weekend, about 2/3 of the channels in my lineup have disappeared. Some will drift in and out, usually too pixellated to watch and no sound. Sunday afternoon 6/27, Called Comcast and did a 'self-reset' through the phone menu. No improvement detected. Called 800 number again and got a live person, who seemed to have something of a clue. They reset box again, no improvement. Mentioned to them the activities Friday afternoon, and she said that couldn't have anything to do with my problems and she needed to schedule a technician visit. Tuesday afternoon 6/29 was the best she could do. I have one digital set top box, one TIVO HD with a CableCard, and one of the Comcast DVRs. All behaving the same. Pretty sure the problem is outside somewhere.

    Anonymous 6/27/10 11:46AM

  • I canceled my Comcast about two weeks ago and then I came home seeing a "SORRY WE MISSED YOU. Please call the representative listed below today. It is very important we speak with you."sign and a little note stating to "Call them when I head back home." What the heck is this...I canceled my service and I have Representative come to my home. Are you kidding me!!! This is harassment.When I had service with Comcast I contact them they were never available and when you CANCEL your service that's when they show up UNEXPECTEDLY. Horrible!!!

    california 6/26/10 4:32PM

  • Our Cable has been out for 5 days now and they tell me the first time they can come is July 9th which is another 17 days plus we would have to stay home from work to meet their schedule. So far we have been lied to by being given a bogus ticket number for priority service for last Saturday and told they would be there but they never came and when I called and got a different Rep she told us they had no such ticket number they use. We are cancelling and they truly did not even care, antenna is good enough for me rather then this terrible customer service.

    CK 6/22/10 2:56PM

  • One of the most frustrating experiences - impossible to reach a supervisor - customer reps seem intentionally to forward or drop calls when asked to talk to supervisor.

    atlanta 6/22/10 9:59AM

  • Contacting this company is next to impossible unless you can sit on the phone, listening to their redundant commercials. Maybe that's their scheme. I have given up trying. Again probably their scheme or purpose. If this company had ANY competition at all they would not be in business.The tele-communication councils won't even do anything about it. They are free to charge anything, do nothing in customer service and the poor subscribing public is required to accept anything they deal out if you want to watch TV. We do have choices for Telephone and Internet and if they do not improve we'll be changing.

    Drano 6/22/10 8:04AM

  • I have never deal with a company that so clearly disregards its customers, despite its talk about "customer service".

    My tail starts when they moved 2 channels to a frequency which required a converter box. They advertised a box would be free. I went to one of the service centers and was told only one box is free, if you want additional boxes there would be a charge. So right off the bat, the advertisement was bordering on fraud as this rather important fact was not disclosed.

    The service center people said it would be all plug and play....and to just call xxx if it didn't work. Well it didn't, and after 3 days and 5 calls, on which I was lied to as they promised a human call back, a talk with a supervisor, and a tech appointment at a specific time, none of which happened.

    Then comes the billing suprise! I find I'm being billed for HD, when I have only the "basic" converter boxes and I'm charged for a service call, which their staff in the service center never informed me of their being a charge for setup. So I call and Ms Ham,(if that's her real name) goes to adjust the bill, but tells me I need to pay the amount on the current bill even thought it's WAY off. When asked why she can't just give me the corrected amount, I'm told it would be an adjustment(dud..) and a supervisor would have to review it and approve it and that would take a min. of 5 days!! So I asked to be called when this happens with the corrected amount and am told it 'can't be done' it would show up in the next months billing.

    What is the purpose of these people if they are not empowered to help anyone? There is no customer service, just BS.

    I would urge anyone on Comcast or thinking about getting it to examine any alternative before going with them. It is the worst company to deal with I've ever experienced.

    Dissatified in Houston 6/19/10 6:06AM

  • With our neighbors experiencing the same random outages, our appointments were scheduled for two separate, three hour time frames between 11 AM and 5 PM. No one showed for either of our appointments nor was there any communication. After waiting for twenty-five minutes on the phone for a supervisor, the representative was switching my call and disconnected it. They had all of this information, but NO ONE called back.
    When I finally go another service call scheduled, there was another two day wait! We were then eight days into getting someone to the house! Comcast then called TWICE to confirm that I was going to be home even waking me up at 7:30 in the morning! My how they don't want to be inconvenienced, but to heck with the customer! I think everything they do is for their convenience and the MONOPOLY they have in our area (lack of competition and too many trees for a dish)is really showing.

    UNHAPPY with COMCAST 6/16/10 9:08AM

  • I called comcast and tried to cancel my service....I waited over 30 minutes for someone to answer so I could cancel my service....I got sick of waiting and called back. When I called back I selected that I wanted to add service....and it was not long than 1.5 minutes before I had a live person on the line. Comcast does not take your call in a reasonable amount of time to cancel service, but if you want to add more service...the answer in under two minutes....this business practice is wrong and should be stopped. I am so glad that I am moving over to RCN.

    diskohouse 6/14/10 1:42PM

  • comcast sucks they have double charged me on phone service,triple charged me on internet.but the biggest thing they did was give out my unlisted phone number to everyone they breeched our contract and i feel that they owe me about 5,100 dollars and i want it with the bill they send me this month. if not i will get a lawyer and sue for at least amillon or more........ i talked to a repkathy cook and she lied to me.

    cookie 6/13/10 7:21PM

  • Comcast cable took over our area from Insight a few years ago. Since that time there has been problem after problem. Programs are repeats year after year. Packages are changed and you must pay the higher rate. Our city, Rockford, Illinois regulates this company but does nothing about their rate hikes and bad service. This is Another large corporation taking over and doing anything they want. Totally Greed.
    We are headed for third world status.
    Danny, June 13, 2010

    Anonymous 6/13/10 12:05PM

  • I tried the triple play after being both a customer of AT&T phone and internet and comcast for TV, then I moved a couple blocks down the road. I am very disappointed in the customer service and the service it's self. I moved in Feb, in March they disconnected my phone and I had no service for a week then when I did get a phone, they gave me a different #, belonging to another party. It's June, I still have not rec a refund for over payment since the move and they keep telling me the check is in the mail, another person told me I didn't turn in all my equipment "which I did", they keep saying to call back in 5 days (most likely say they won't be the person answering the phone and fill honored when the person I'm talking to can actually speak english. Now I have already told them I was canceling service after this month and agranged a switch back to At&t who tells me they can't port a # I don't have all because they are now listing my # as a different #, someone else's, the same # they gave me before - I have called them at 25 times since March and I'm getting know where. What does it take an act of congress to get this worked.

    Joyce 6/7/10 4:57PM

  • I have comcast internet service in Reston, Virginia. Every month the bill is more. And when I call to find out they give some or the other reason. DO NOT GO WITH COMCAST AGAIN.

    Anonymous 6/5/10 9:51AM

  • I live in Euharlee, GA and I want to know why it takes Comcast over a year to bury a cable. This cable is running the length of three houses down our street. It is horrible looking and I've had many people ask me who is stealing service as that is what it looks like. Comcast has even replaced it a couple times as I guess it goes bad being run over constantly but never buries it. I have seen children trip over it and their bikes get caught up in it as it is so long. Maybe it will take a lawsuit to get it buried. I have called repeatedly, they have set up appts to have it buried, had the utilites all marked, and they never show up to bury it. This last time we waited the 10 days they said it would take to bury it only to call on day 10 and be told " it was buried yesterday". Now this bright orange cable runs across my driveway so don't tell me it was buried. Their solution was to set up another appointment in 10 days. I don't know who is running the local office here but the service department should be fired.

    pjbrad 6/4/10 9:16AM

  • Hey - COMCAST IS NOT BAD! - i want you to explain why the reps are so rude if comcast is not bad. Why i started getting charged almost 300.00 a month and theres "nothing we can do" and they talk to you like ur dumb. why im paying so much now and cant even get a straight answer from a supervisor. your right comcast is not bad, theyre the worst!

    Anonymous 6/4/10 7:50AM

  • Comcast is the worst company ever, they treat you ok while your on ur promotion then once your promotion time is up they completely overcharge you for your service. i wish there was a way to switch companies by me but they have the area almost monopolized aside from direct tv who charges 300.00 for hook up fees. their customer care is ridiculously horrible, the phone reps can never do anything for you. then you ask to speak to a supervisor and they put you on hold and leave you there. Comcast gets a zero, they are horrible.

    Anonymous 6/4/10 7:43AM

  • I recently moved to a new address. It has taken almost a month to get service. I had the triple play plan at my old address. I now have internet and cable T.V. but everytime I call for the phone service they give me a service order number, listen to my complaint then tell me that someone will contact me within the next 2 days. I have been calling for almost a month, gone to the office but none has returned my calls or come out to do the service which is very sad because I live less than 2 miles from their office. The cable installation was botched!
    I have two cable outlets in all my rooms. The num nuts installed only one outlet in each room even though they had been instructed to do otherwise. I called customer service to correct the problem and they told me it would be another two weeks!
    Well, I'm sorry comcast you just lost another customer. Maybe when you lose enough customers to effect your pocket book you'll change your policies.

    sandi 6/3/10

    Anonymous 6/3/10 7:35PM

  • How about Ihad apply for a job on they website. It's been 3 Months so I re-apply still no answer there is no way to contact them live or HR. Dept, I call C.S and no body new nothing...........I have now been 6 months. WOOOOOOOOOOOOOOO Why post a listing and do not reply to it.......

    Sunshine 5/24/10 11:33AM

  • this is the worst service ever!!! you can't reach anyone by phone to get answers!!! you overcharge customers and customers can't get any service!!!!! highway robbery, equipment breaks down and you can't even find a comcast to turn bad equipment in!!!!

    bellaroze 5/24/10 10:54AM

  • Yesterday I was going over bills and opened my first Comcast bill since changing to the bundle. $284.00 I was shocked, therefore I called customer service. The $80.00 fee for coming out was charged to my account. I was told since I had been a customer for so long that I would only be charged $40.00. I talked to 2 customer service reps and a supervisor and was told that since the charge was not on my account, I had to pay the amount. I asked the supervisor for a person above him and was told that there is only 2 people above him and they don't talk to customers. Great way of doing business! Needless to say, I am cancelling my bundle package and will not deal with Comcast customer service again.

    Anonymous 5/19/10 5:31AM

  • I received a charge on my bill for $45 after having Comcast send me a free router. Called in to find out why it was there (it stated "unreturned equipment"). The lady that I first got stated that she didnt see the charge, and I should just ignore it because it because it did not show up on her end, when I pressed further she transferred me to billing (even though I had already pressed billing when I called in). When I got to billing they told me that it was because I need to call in to activate the router, since routers cannot call in on their own (fair enough). So I get home and my Internet is down. I call comcast and the first lady blames netgear (the brand of the router)... It is obviously not netgear because it was working fine until they "activated" it. She said hold on she will look into it further, and she put me on hold.. 15 minutes later the phone hold music switched to a different song.. I didnt realize what had happened until a person got on the line and said netgear customer support!! She had transferred me to netgear customer service. I hung up and called comcast back, and got a new technician.. much more competent, fixed the problem in about 2 minutes, just told me to hold on a sec and a minute later the internet was back on and working.. Calling comcast is rolling the dice.. you may get a competent rep or you may get a bumbling idiot.

    bsoder 5/17/10 7:56PM

  • Very poor customers service experience

    Anonymous 5/11/10 7:40AM

  • They took money out of account and will not return it. they owes us $200 - they admit to the mistake and are doing nothing but stalling the repayment. will not commit to repaying the funds nor provide an escalation path to speak with someone that can resolve the matter and refund our $. if you owed them 1$ they would discommect your TV and send you to collections. but when they owe you they are unprofessional and their leadership doesn't care to speak with you.

    Anonymous 5/5/10 4:22PM

  • On April 22, 2010, I requested a wireless router for self installation. The order was confirmed to be shipped within 3-5 business days. Two weeks later, Comcast first claims I did not fill out a request despite a printed confirmation page. Then, I am told I was suppose to reciev an acknowledgement email to be followed by an email with shipping tracking number none of which I received to date. I was held on the line for 38 minutes only to be told they could not help me. Instaed of delivering the router, I am recieving standard emails from customer service education me on the process, which clearly does not work. Comcast is excelling in providing annnoying excuses but fails miserably on actual deliverance.
    For those of you who expect to receive support when needed, my suggestion is forget about doing business with Comcast!

    Unhappy Customer 5/5/10 3:37PM

  • I moved out of an apartment, but my sister still lives there. They're billing her in MA and they're billing me in GA. Then they cut off her service and tried to hit me with a $500 'failure to return equipment' fee. Now, they won't let her start a new acct without going into an office in person ... that office is only open M-F 9-5, when she's at work. Naturally. They also sent her a bill for the month --- when service was disconnected!!! Today, the CSR screamed and swore AT ME (seriously, that guy should be fired on the spot for raising his voice and cursing) and said that this whole thing is my fault. Um, it's my fault I moved out of state and there was never supposed to be any change to the service/acct? How does that work?

    Anonymous 4/23/10 5:49PM

  • I called to find out what happened to the tv listing channel. I was told that it had been moved to a different package, and I could get it back by upgrading or by buying a "box" for $8.95 to get back what I was already paying for. A recent ad says that Comcast isn't happy until their customers are happy. Let me help you find happness by restoring what was taken away or reducing the amount I am paying because now I pay for something I'm not getting. That would make me happy and as a consequence you will find happiness, too.

    Steve B. 4/23/10 6:30AM

  • I AM VERY DISAPPOINTED IN THE SERVICE THAT I RECIEVED WITHIN THE LAST TWO DAYS I HAVE BEEN LIED TO MY APPOINTMENT WAS CANCELED WITHOUT ME KNOWING DUE TO A SO CALLED POWER OUTAGUAGE THAT NONE OF MY NIEGHBORS HAVE EXPERIENCED.... WTF WHILE BEING TOLD THAT THEY HAD NO TECHNICANS AVALIABLE I LOOKED OUT MY WINDOW AND SEEN TWO VANS PARKED DOING NOTHING FOR 45MINS.. NEVER GETTING OUT THE VAN DOING ANY WORK... VAN#14435 ATE HIS ENTIRE LUNCH AND AFTER THAT DECIDED TO DISPOSE OF HIS TRASH IN THE GARBAGE...WOW FINALLY HE RETURNED TO THE VAN SAT THERE FOR ANOTHER 20MINS. AND PULLED OFF... STILL NOT TAKING CARE OF ANY BUSINESS... WHILE BEING TOLD THAT NO ONE WAS IN MY AERA IT WAS CONFIRMED THAT WAS A LIE.. ALL I HAVE TO SAY THAT THESE PEOPLE WITH JOBS ACT AS IF THEY DON WANT THEM I MISSED A DAY OF WORK SO THAT I COULD RESOLVE THIS PROBLEM AND FOR WHAT TO BE LIED TO WHILE WATCH SOMEONE ON THE CLOCK DOING NOTHING AND STILL GET PAID.... I WONT HAPPEN AGAIN BECAUSE I AM DEFINATELY CANCELING MY SERVICE WITH THEM..... THANKS FOR LISTENING...

    MAAAAAAADDDDDDDDDD 4/22/10 1:07PM

  • Poor Service. I called to renegotiate my plan. We talk and agreed on an amenable plan for me. She (Pat) said it would be effective next month. I waited. My bill was HIGHER. Nothing was done. I so wanted to change my service. We also have Verizon in my town. They are just as bad! There has to be a viable alternative to cable TV. Yeh, I know...the internet. It's not that viable though.

    Anonymous 4/22/10 10:31AM

  • hi LET ME TELL YOU THAT COMCAST CUST SERVICE HAS TO BE THE WORST EVER, I HAVE BEEN TRYING FOR TWO WEEKS TO GET MY TRIPLE PLAY CONNECTED. THEY ARE JUST SO STUPID THERE, EVEN CYNTHIA IN CORP OFFICE HAS NO CLUE WHAT SHE IS DOING. MY THING IS SO EASY I ALREADY HAVE CABLE TV AND WANT TO ADD PHONE AND INTERNET! I HAVE CALLED ABOUT 20 TIMES AND THEY KEEP TELLING ME THAT MY PHONE NUMBER HAS TO BE CLEARED, THEN THEY TELL ME ITS DONE AND SEND SOMEONE TO MY HOUSE WITH A NEW NUMBER, THESE PEOPLE CANT BE THAT DUMB!! NOW EVEN THE CORP OFFICE WONT CALL ME BACK. COMCAST SHOULD CLOSE THE DOORS!!

    JAB24 4/21/10 1:24PM

  • A simple transfer of service from one home to another, only 1 block away. How many ways could comcast screw it up, about 5. Dont ask how many phone calls it took, how many days of waiting at home for a tech to show up who didnt, of course comcast couldnt call me on my cell phone which they had the number, so it ruined my planned trip for the weekend. So, I dumped comcast just as they hung up on me on the phone. Can get the internet elsewhere cheaper.

    dontcareanymore 4/19/10 6:34PM

  • I have been trying to get simple information from customer service. Last night I stayed up until 2am to try and resolve an issue and it still is unresolved. Also, I find their website confusing and complicated...unnecessarily so. I tried to set up an account online and gave up. How much time must I spend at this?

    Nys-Nya 4/19/10 4:10PM

  • Comcast has a deserved reputation for poor service and you were true to form with my DVR problems. For the past two months, have tried to get problems with my DVR resolved via your phone help line.

    This morning, via their on-line service, explained the problem once again (failure to tape, HD channels not avaialble, and scambled VOD pics) to your tech (Ivan?) who had me try the unplugging and plugging in of the DVR for the umpteenth time. When I explained this had not worked in the past, he told me to trade the DVR in for a new one at the Comcast branch in Westminster, MD. Not sure if they were open on Saturdays, tried the number Ivan gave me (888 683-1000) to find it was a non-working number (strike one!!).

    Decided to take a chance and drove the 30 miles to Westminster arriving at noon to find them still open until 3 on Saturdays. However, apparantly Ivan gave me the wrong location - this was Carroll County and I need to trade in my box in Frederick County (strile two!!). The lady behind the counter gave me the address of the Frederick location and assured me they would be open until 3 as well.

    Drove another 30 miles to Frederick arriving at 1 PM but finding them closed at noon (strike three!!).

    Called help line and scheduled a technician to come to my house this Thursday the 22nd to switch out my DVR. Why am I skeptical this will go as planned?

    Phone person also promised me a $20 credit on my bill but skeptical that will happen as well. Told him I deserved more than $20 - suggested $50 but he ignored my request.

    Is this anyway to run a business??!! Just today, three screw-ups by Comcast staff and countless more over the last two months. An ugly dish on my roof is sounding better and better to me and many more of their customers.

    As I was leaving their Westminster location, there was a couple mulling over cable choices.. I held my tongue but should have warned them away from Comcast!!

    Anonymous 4/17/10 12:56PM

  • Our cable has been intermitantly working - at times several channels do not work at all, and other times we get severe tiling across the screen and no sound. Comcast confirmed on the phone that we are getting a very weak signal. We scheduled a service call and were told that the technician would be at our home between 5 and 7 pm on a Friday evening, and that we would get a phone call approx. 1/2 hr. before arrival. At around 7:40 the technician called to tell us he was running around 4 hours behind and couldn't get to our home until around 10 PM, if at all. I called Comcast to voice my dissatisfaction, and after talking to a customer rep., his superisor, and then his manager, I was told that all they would do was give us a $20 credit for causing us to abruptly cancel our evening plans and wait up until 10 pm for their technician (As I write this, who knows if he will even show up!).
    Comcast's customer service is TERRIBLE!!!

    Colchester CT customer 4/9/10 5:24PM

  • They are rude. They are dumb. They lie. They hang up on you! I hate them!

    paj 4/8/10 5:57PM

  • I DID EVERYTHING COMCAST PEOPLE SAID FOR
    ME TO DO. I DO HAVE MY PHONE SERVICE AND
    INTERNET WORKING, BUT NOW THE PRINTER WON'T
    WORK. NOW WHAT, IT WORKED BEFORE MY PHONE
    PROBLEMS STARTED. I AGREE WITH OTHERS....
    COMCAST CABLE SUCKS BIG TIME!!!!!!!!!!

    1mamamama1 4/8/10 4:40PM

  • comcast cable sucks. they went to a digital format and to receive local programming i must bypass the hd receiver. to receive channels 2 to 9 and 27 to 75 i must plug back into the hd box. my tv cable socket has fallen off of the tv due to constant changing of the cable now i require 100 to 200 dollars worth of work to fix the tv. Thank a lot comcast . i am also tired of watching the mosiac art channel on every channel at night as i did not subscribe to this. Like i said you suck.

    comcast victim 4/5/10 4:12PM

  • TODAY I CALL COMCAST BECAUSE I HAD NO PHONE
    SERVICE. I WAS USING MY CELL PHONE. I WAS
    TOLD TOLD BY 3 DIFFERENT MEN TO UNPLUG, WAIT
    A FEW MINUTES, CHANGE PHONE JACK. I'M IN A
    WHEELCHAIR AND NOT ABLE TO MOVE THE DESK TO
    UNPLUG AND REACH THEIR EQUIPMENT TO TURN OFF
    OR FIND THE RESET BUTTON. I WAS VERY FRUSTRATED AFTER TRYING THIS AND ASKING TO HAVE A SERVICE PERSON COME. THEY KEEP TRYING
    TO MAKE ME DO DIFFERENT THINGS. I SAID I
    WANTED TO BE TRANSFERED TO SOMEONE SO I
    COULD TELL THEM MY COMPLAINT, AND I GOT
    HUNG UP ON BY 2 OF THE MEN AND I WAS LEFT
    ON HOLD BY THE LAST GUY FOR 15 MINUTES THEN
    I FIGURED HE WASN'T GOING TO TRANSFER ME
    AT ALL. SO I HUNG UP. THAT WAS RUDE OF THEM.
    WHY CAN'T THEY SEND A SERVICE MAN OUT WHEN
    THEY KNOW YOU ARE HANDYCAPPED AND UNABLE
    TO DO THE REPAIRS YOURSELF?

    1mamamama1 4/5/10 12:48PM

  • call several times about my TV service. havre been paying >57 dollarsa for only a few channel. Asked about the new upgrade they have & the rep do not know anything about it. I got disconnected once by the sale department, & when I call beck, I was given another number to call which was not open for the weekend.

    frustrated 4/4/10 3:02PM

  • I changed to Direct Tv and cancelled my comcast service, they picked up my boxes, verified they owed me a credit, they have sent me bills, had people call me to pick up the boxed they already picked up.

    The owe me $7.26 and refuse to pay and sent me to a collection agency for money the verify they owe me and now refuse to do anything!!!

    Dennis 3/27/10 5:40PM

  • Service tech been to my home 5 times they gave up trying to get a good picture on my 1080p tvs with there Hd boxes ..Was informed its really not HD all The time and I should have not got such a top of line tv that canot down step to anolog or digtal run in 1080i or 1080P only

    Anonymous 3/27/10 3:37PM

  • Comcast and customer service clearly do NOT go hand in hand. Internet goes out and they say it's not on their end, "it's your modem mam...go buy a new one" only to find out $80 and 3 days later it was their line NOT my modem. Then I move and am charged fees that were NEVER disclosed to me! (I have the chat message as proof) Then they are adding charges to my account and when I call to find out what is going on I get some rude girl who talks to me like I am stupid! I can read when a previous bill has a negative balance and somehow comcast decided that negative balance meant a positive balance on my account and charges me! Holding for a supervisor is pointless cause you will only sit on hold never getting to one EVER! Their chat function would be nice if the people manning it could in the very least type ENGLISH sentences that make sense! So frustrating and disappointing!

    ava1bb 3/24/10 5:36AM

  • Comcast has the worst customer service I've ever attempted to work with. The cable and computer go out every time it rains, wind blows, or bad weather of any kind. They refuse to come out and check the overhead lines outside and will only come to check inside my house. It has never rained in my living room and it is no coincidence that service is interrupted only when we have inclement weather OUTSIDE. They treat me as if I'm stupid or lying when I try to get service outside.

    Anonymous 3/16/10 10:23AM

  • New to the area and first time Comcast user. A simple new client request for their triple play and they screw it up. First issues, non-disclosure of cost. $115 package actually cost $134.00, they don't mention modem rental charges of $5.00 each (2-voice/internet)and then taxes and surgarges. Did I mention about about $100.00 in set-up fees that they never mentioned! I would went the Dish route had I known. Then they come out with a $200.00 signing bonus the month after I sign, that hurts! On top of that, you get hit with $1.50 per call for 411 service (didn't this use to be free in the old days?). Anyway they blunder a simple hookup at the house. Brand new home with master connection panel for phone and internet (data jacks in all rooms). Only needed to hook up one line to panel and house would be internet ready, instead they hook directly to one line in my living room and leave modem on floor. When we asked why can't he hook up the whole panel, he stated it wasn't on his work order. When I called back they stated they could come back and fix it but it would cost $149.00. Bottom line, it took another visit by service and five calls to finally get a wireless router mailed to me instead. I noticed if you keep calling back you get a different answer every time, I should of recorded it. It took the fifth caller to order the modem the second time and it finally came. They have to be the most ill informed service group I ever talked to. I also just called about a random $9.00 charge on my bill regarding "Operator", again two service representaives and two different answers and no details why? I will be revisitng my alternatives or maybe readin more, maybe Dish and the old phone company was meant to be!

    Unhappy new customer 3/16/10 8:14AM

  • Very disapointed in the customer service. The techs have been to our home 3 times now and our issues are still not resolved.

    Anonymous 3/13/10 8:49AM

  • Last time I've called Comcast to cancel my services with them to switch to Quest. However I was given a sweet promotion whose prices almost matched Quest's, so I decided to stay. I've asked the service representative whether this promotion is permanen, rather than for a specific period (like 6 month, or so), and was told that I will have it forever going forwards.

    6 months later I've realized that I was over billed by $50. I've called in to find out the reason, and realized that the "permanent" promotion was really only for 6 months. I've told my story and asked if they could trace the last phone call that resulted in my promotion 6 moths ago - I was told that this is possible, and was suggested to talk to a supervisor to pass on my feedback. I was put on hold for 15 minutes, at which point they've hanged up on my.

    I feel sorry that I didn't switch to quest 6 moths ago, but will correct that mistake now. I work at a customer company, where customer is the king, and deeply believe that this is the platform of a good company.
    Comcast must change its attitude to earn customer trust.

    Anonymous 3/2/10 2:30PM

  • Their technician showed up to connect us to cable and the internet and left without giving us the email account information. I tried their chat line on line (which they recommend you do rather than calling) and was on their 20 minutes - no one ever responded. I finally got someone on the phone after about 15 minutes wait and they were in the process of giving me the information and somehow disconnected themselves. Their customer service is totally incompetent in all phases.

    anonymous2 2/27/10 9:24AM

  • Called cust. service to stop a robo call from Springvale WA. Was told sequence to block call. Followed the menu, told I successfully completed, BUT CALLS HAVE NOT STOPPED.

    Anonymous 2/25/10 10:27AM

  • Have been trying for months to obtain my PIN # would not provide via E-Mail or by Phone after I was ID several times - Since I have service with Comcast, no PIN # had been send by mail to us. Actions done : Large number of calls to C-SReason when we call our home Ecuador, we must redial 7 to 10 times to complete 5 minutes call I reported my family this problems, very low tone-volumen - Ecuador verified and our home paid for tech service - Problem is Comcast do not installed Frcy-match required our end.

    BennyCS 2/17/10 3:37PM

  • I was having a problem receiving a channel that was part of a package I signed up for. I called customer service and asked to be directed to the technical department to have them fix it. I spoke with a young man who I thought was transferring me to the technical department but instead he transferred my call to the sales department. I was then told I would have to purchase the channel that was a part of my origingal package at a cost of $18.00 but because I am a current customer, I could get it for a discount at $10.00. They were unyielding and I was not pleased. Needless to say after one week of trying to get the matter resolved, I quit comcast.When I called to cancel, they appeared to be concerned and wanted to make offers to retain my business. Not worth my money or my time.

    njersey 2/14/10 12:27AM

  • I Have talked to some representatives who were really nice and really wanted to help me out. My interent was always goin in and out i called and in a few hrs someone came over to check it out. he said that it must be my laptop since i was thinkin about buyin a new laptop anyways i went and got it and gave my old one to my brother. as soon as he got it he had perfect internet and mine still was kickin me out. they still insist that everything is workin well and they dont know why i keep gettin kicked out. today i called to see what i have to do to cancel since i am moveing out of the state and talked to a woman who shouldnt even be doin this job since she seems to hate it and was very very rude.

    Anonymous 2/12/10 9:54AM

  • I would like to start with although I think the reps I have spoken with over the last three months are very nice and seem like the want to help and many of them I placed full trust in because they seem to really know what they were doing, however that is not the case. We are now going into the fourth month of your service and still have issues. Issues that are costing our company thouands of dollars, customers and our reputation. I just hope we can keep our company aflot after all the damage your service has cost us

    Anonymous 2/11/10 6:18PM

  • I have attempted repeatedly to address "server problems" with Comcast and have gotten no response. I have prorated my bill to reflect the lack of internet service I pay hard earned money for, only to have late fee's added to the bill. I have spoken to customer service and have been told it is my computer, to "hard cycle" the modem (shut off everything, disconnecting from the power, then restart everything in a specific order) only to get the "server is busy" message on my email yet again. High Speed is a joke, I have currently been attempting to get the latest replay of the Craig Ferguson show and I have been waiting for 30 minutes for the show to come on and the "loading" icon to stop. Yep . . .IT'S COMCASTIC!:|

    Anonymous 2/10/10 10:18PM

  • Comcast has the worst customer service ever!!! I called to ask why my service went down and they said they'd send a technician out the next day. He came out and told me that another technician must have been here the day before because the service was terminated at the drop. I was furious as my office phones are connected through the internet so I was down all day due to their negligence. When I called to report my finding it took an hour after transfering from person to person to person only to get hung up on in the end with no reimbursement for my loss of business. THEY ARE THE ABSOLUTE WORST COMPANY!!!

    DDROUIN 2/2/10 8:24AM

  • They continually lie to their customers, fail to make appointments, moderators on forums delete posts that doe snot suit their own political ideology (IMO), continually go up on rates, lie about rates on the phone about new service until you get your bill and then deny any wrongdoing. I waued ten hours on them one day last week after a csr hot one of their pedestals and Iw as told it would be Monday before they could come out. I went outside in the pouring rain and uprighted the pedestal and covered it with a plastic bag and got most of my channels back on. That following mOnday I waited ten hours for them to show up because they said someone 18 or over had to be at home for them to dispatch a serviceman. I repeatedly told them the trouvle was in the outside pedestal on teh roads that coonected many homes. I waited ten hours on them to show up on Monday but they never did. Found out Tuesday the callw as cancelled 5 minutes after I made it and they rescheduled with the same BS as before. I waited on the again and they never showed up and finally on Wednesday I was given another service call on Thursday from 2-4 pm. I called at 3:30 PM because they had not shown up yest and was told the serviceman was runni ng behind. I tolf them I had to leave at 4"30 and they had the serviceman call me and THEN he told me that I DID NOT have to be at home when he checked the pedestal. I spent over 14 hours and nymerous long phone conversations with the fools and did not even have to be at home after all.

    In my opinion, this company is a joke and if you want to be lied to like me, rates hiked all the time, poor service, and overall crappy performance, use Comcast. If not, use someone ELSE becuase the employees at Comcast make Laurel and Hardy LOOK INTELLIGENT.

    steve 1/29/10 10:21PM

  • comcast is the worst company in the world. I
    have moved my cable service to direct tv and
    is so much better than comcast they actually care about their customers. No one should stay with comcast when there is a much better option and less expensive too. Comcasts service stinks and their billing is absolutely criminal.

    Anonymous 1/26/10 5:31PM

  • Worst customer service EVER!!!!. I describe to them what is going on and they did not even understand what I was saying like I was speaking Yittish. Then they get it and dont do anything. BAD 0 stars

    Anonymous 1/26/10 2:31PM

  • Signed up for triple play 06-2008 Last five months my bill first internet went up $17.00 for internet. Called told no problem we will get it fixed. Continued to pay the overcharge and the bill continued. Called five more people. again all assured me it will be fixed. Sure enough it was fixed NOT my internet went back to 33.00 but my cable went up almost $20.00. Icalled and the last two represenatives "Promiised" to fix the problem. Okay this time the bill went up another 17.00. i challanged these overcharges by paying my agreed upon triple play 99.00 It resulted in a late fee and threat to disconnect my service. Last two times I was told my "codes" from 2008 no longer exist and marketing can only switch your bill back to original. Still no good and my bill continues to be almost a full $40.00 over the agreed upon 99.00 triple play. I know I have add ons but I keep my bills and have for 16 months no problem 33.00 internet 33.00 cable 33.00 phone that all i aske for please honor your original triple play contracrt. Seven rep's later still same but told with a smile we will fix it-

    Anonymous 1/24/10 6:38AM

  • I have had nothing but bad service from comcast, ever since Sept. when they went didt,. All week my phone has been off, more then on. They do not seem to care. One doesnt know what the other is doing. I will not pay for the service..I do not get. I will do a you-tube..or put in local paper. I am so fed up with them.

    Patty jac 1/20/10 6:59PM

  • I am having an un-fixed, an un-professional issue with Comcast TV services, for the last 3 weeks.
    I had technicians in my house 3 times. Every technician who came to try and fix the problem criticized the previous one for what they did.
    After 6 phone calls that I places (with a total of 3 hours “on hold” & conversations), the problems have not been fixed yet. I got to talk to 2 very nice representatives (Amanda & Linda), who seemed to understand the issues, but nothing of what they promised happened. I also got to talk to some men with heavy accent (Julio & Carlos), very rude, who wouldn’t even understand what it has been written on my Ticket.
    I am very frustrated, as COMCAST charges a lot of money as a cable provider, but don’t care at all about its customers when it comes to a problem.
    I wish that I could do something to have them improving their attitude.

    RD 1/20/10 11:02AM

  • I am on a military base and unfortunatley this is the only company that can install cable in our barracks. The customer serivice (when it is actually working) is mediocre at best. The technicians were lazy as well. I had to move rooms due to renovations and comcast said the quickest they could get someone out to me was 5 days after i moved. However 3 days after i moved they had a technician walking through the barracks installing new service. I asked him if he could turn mine on since i already had all the equipment from intially signing up. He told me i had to wait 2 more days. If my base every allows another company to come install cable comcast will lose almost if not all of there customers on this base. I would rather pay a slightly higher price for direct tv and have better service then this sham of a company.

    chris 1/20/10 10:55AM

  • Recently I have been very upset with the new box you have to connect to your tv because otherwise they zap out all the channels due to their digtal changeover (suposely). They on give you 2 for free and if you want another you have to have 1.99 plus tax added to your bill. I pay to watch all my channels and they have no right to zap out anything just because they want to limit how many tv's you have hooked up. It was a real P.I.T.A trying to hook them up. I made about 5 phone calls to comcast and was connected to some in Mexico, the phillipines, carribean etc. (sounds like a vacation) to talk to customer service. I can't beleive they out source to these countries where they don't really understand your problem, although the fellow in Mexico finally activated the box. Another thing- once you hook up the box you have to call in with the serial number or you won't get activated.
    What a crock of crap! I can't stand them anymore. They nickel and dime you and they are out for blood when charging you from a box to modem etc. Please file your complaints! Someone needs to stop the CEO's of this company. They are out of control

    Marie 1/19/10 1:24PM

  • I have recently dropped Concast as my phone and TV network, I only have the high speed network. I had a bundle package and thought I would be happy, not so. The phone system is a mess, so many problems with friends trying to call, getting a fax tone and problems retrieving messages. I decided to drop the phone service but was told I would be paying more for just the two services than the three. How can I pay more than the $150.00 that I was paying for all three for just two? The internet is 60.60 by itself and the phone would have been around 70.00...that only adds up to 130.00? WTF I never had a problem with my TV but was not about to pay more for just the two services than the three. I was told this just matter a factly, no lets see what we can do for you, just if you drop anything we will charge you more. I have the DISH now, not that I really want to. It is much cheaper and very clear but I am here to tell ya...there is a fox in the hen-house somewhere and his name is Comcast. My husband and I are just keeping our cell phones and we now have no house phone to help save money. One last jab here, the guy never showed up to pick up my cable equuipment after going by the Comcast home office and talking to the guy twice on the phone and when I went in to take it, I got attitude, like I did something wrong. I just wanted a good deal for good service...I don't think it exists in this make a buck world we live in.

    MSM1277 1/12/10 3:11PM

  • I have been on phone with Comcast for 2 hours and nothing done. Every month I have to call Comcast about my bill. They promise to apply credits, but they never get on the bill. Every month my bill goes up. They always say allow 24 hours for credits to be applied to no end nothing. You might find one Customer Service Rep. to help if you are lucky. The service is bad. They need to have more training. I will be writing in to the head man

    Anonymous 1/5/10 11:40PM

  • I recently added all 3 services from comcast and HD service. This has been a disaster. I have only had services about half of the time that they are billing me for. The quoted price is not what there billing me for either. Constant Tv outages with no solid support, phone systems that give different messages and no support

    spyac 12/29/09 6:36PM

  • Comcast is the worst. I was scheduled for service from 1-5 today and the service technician came at 5 pm. And he did not fix the problem. i have to wait until Dec. 28 to get the premium
    channels that I pay for. Time to switch to internet TV.

    sistahatty 12/22/09 6:26PM

  • We needed a new remote for our cable TV; the remote is provided by Comcast. The lady on the phone said her system was down, so she couldn't see her grid and didn't know where we could go. She promised to call back in a few minutes with the information. She never called back.

    Anonymous 11/28/09 9:41AM

  • Perhaps the most annoying part of the service call is the interrogation you must go through before they will put you in the queue for support. In most cases the accent is so think that you must ask them to repeat the questions before undestanding what they are asking for. The supervisors are not much better.

    Overall Comcast is an expensive and problematic (meaning you have to spend a lot of time with tech support) service.

    x496639 11/19/09 1:55PM

  • Comcasts leadership seems to think that saying certain buzz words will help their customer service. although it helps, They are still ignoring the point. THEY ARE JUST TOO DAMNED EXPENSIVE. They admittedly, refuse to become the price leader. That in effect has loyal customers leaving. Comcast has actually increased it's rates each year while laying off employees. So, by having reps say particular buzz words like, "wonderful!' "fantastic!" and "Appreciation". they're saying that customers will stay. The customer service reps are being put in a position to defend the price increases rather than servicing the customers. Comcast also Laid off the entire construction crew in northern california and will outsource construction. well, the jury is out on how much service will "improve".

    ANONYMOUS 11/10/09 12:34PM

  • I had connectivity problem.I called 1-800-2662278. After waiting for sometimes I was told I was at incorrect extension to find answer. When I finally talked to a person, a woman, named Sarah, was a disappontment. She was speaking up terms that I did not understand.She said " whooped up"that I did not understand She said my ENGLISH may be poor as she worked for Comcast for 2 years.
    Well I got frustrated and thanked her and hung up. I feel bad. Why does Comcast have such argumentative people working for it's' CUSTOMER SERVICE. This kind of personality turns- off people and thus the Comacst business.

    Anonymous 11/10/09 12:10AM

  • COMCAST is a totally indifferent monopoly in the Atlanta/Cobb County Area. They treat their customers as though they could care less about us. Recently they announced a new bonus, they chopped channels available without their hideous box, to 20. The ONLY reason these jerks do this is to increase their already obscene profit margins. Call and you can NEVER, I repeat, NEVER get anyone with any authority on the phone. They just don't get it. All I want is to get the channels I signed up for without their stupid boxes all over the house.

    One other thing. I think it is criminal how they make us pay extra for HD service when it is available in the local area. They can shut up about customers asking for the extra services they use for the bandwidth. If the jerks at Comcast cannot deliver what should be basic service without impacting their extra charge services that should be their problem, not mine. Comcast better watch out because the franchise authority giveth and the franchise authority taketh away.

    Reverie 10/19/09 1:18PM

  • Every time I have a problem with my service, I get a different answer to the same problem from each person. 2 months ago I was offered a lower price when I told them that a competitor in the area was having a sale. Today I receive a higher bill that totally wiped out the savings. My next step is to go to Wow cable.

    George B. 10/15/09 2:21PM

  • Comcast Customer Service is ONE BIG joke - my son is trying to get his service disconnected and they are trying to tell him because he does not have his account number they can't locate his account - NOW!!!! I called and they had no problem locating the account but they cold not help me because I am not listed on his account. He has been trying to get this taken care of and since he is going to school doesn't have time to deal with the incompetence of Comcast so they are sucking the $ from him but no body wants to assist him...WHAT A JOKE these people are!!!!!!!!!!!!!!!!!!!

    kf 10/12/09 12:18PM

  • Comcast has provided solid technology for the three services I consume: voice, cable, and Internet. I was forced to upgrade to digital cable and received one defective box that needed to be replaced. I was then introduced to Comcast Customer Service or should I say Disservice. The wait time on chat and phone has been horrible as well as being unable to solve the problem. If the service works well great, if you have to deal with Customer Disservice you are in for a world of hurt.

    Anonymous 10/9/09 6:16PM

  • Comcast is like many companies in this recession. They are looking for ways to increase their revenues while the economy is in the tank. Comcast claims that their switch to digital is government mandated. It is not. This is to cause confusion in the market place, while they charge people for extra equipment and monthly charges. Their switch to digital is simply to increase bandwidth. Analog signals use more bandwidth. So all you consumers that have more than 3 T.Vs in your house, you have just been had!

    Comcast ripped me off 10/7/09 2:06PM

  • One would think if you walked into a lobby at any local business and heard more than two upset customers in a row you would think twice about doing business at that establishment. Well that's been the experience at the local Comcast office, generally every time I have been there. The convoluted price structure and their computer system doesn't seem to allow their customer service reps to do their job. I went from satisified to another unsatisfied customer.

    Anonymous 9/28/09 1:34PM

  • I have just spent a week as a Comcast Internet and Phone customer. My phone never worked and my internet was intermitent and wireless never worked.

    My wife and I have spent endless hours on the phone changed our labor day weekend plans to stay in for technicians who then turned out to be not the "right" sort of technicians.

    We have cancelled the service and now seem to have fallen harm as they in tuen cancelled my HBO and Starz TV channels.

    I am trying to reach the head of their customer services organization Rick Germano to discuss, but have failed to guess his email and I doubt the people I have asked to forward my feedback on will do so.

    So many false info and pomises not kept to help us in a week is truly incredible and frankly insulting.

    Richard in ATL

    Richard 9/9/09 1:13PM

  • Wow !!!I just got off the phone with comcast and my exprience has been horrible I have spent almost a month and several hours trying to get them to own up to a mistake and promises they made that that they made to me when they first ordered the triple play package.

    Basically I was told that I would get the triple play package for 99.00 a month for 2 years, My wife and figured out the savings and were very excited about the prospect of savings several hundred dollars over the course of 2 years. When the initial call took place we asked if all of our current cable services would be included in the price (DVR, HD channels) and we were assured that they would be. We were also told that there would be 100.00 dollar gift card included . … Sounds great right !!!

    During the initial call the very nice lady who was handling our call informed us that she was having problems with her computer and that she would have to call us back, she set up an installation date for the phone and internet services and never called us back.

    After not receiving the call back from the first costomer service rep I called back the next day to make sure that everything was in order and that we would be getting the deal that that the initial costomer rep promised us. Again the agent on the phone assured us that we would be getting that deal as long as we signed up before the end of the month and even told us that the gift card would be 200.00 dollars… sounds even better right !!! Wrong.

    We were also promised that our home phone # would not change (A phone number that my wife and I shared for almost twenty years). That did not happen either!!!

    Because of summer vacation I had to push back the install date to the middle of August, I then called to confirm the install date and this is when I learned that I would not be able to keep my original phone # as well as change the install date again because they needed more time due to the fact that we needed a new # ???, My wife and I reluctantly agreed to change our home phone # because we had no choice!

    After the install of triple play and the initial shock of having to change our email and home phone number which was attached to every aspect our lives ( schools, billing, contacts, ext !!), we received a contract in the mail that needed to be signed or emailed back to comcast, although I did not immediately look at it, when I did I was shocked to see rate of 99.00 a month that we were originally promised had gone up to 119.00 for the first 12 months 129.00 for the second 12 months.

    I immediately called comcast and spoke to a customer service rep who informed me that that package was no longer available to me and that she could not offer me anything close to what what I was orinally offered, She offered me 1 month credit of service and basically that I would have to take the contract sent in the mail.

    I was in shock !!!, I asked to speak to her direct supervisor and let her know that comcast was pulling the classic “Bait and Switch” on me. I was then told that her Supervisor was in a meeting and that she would call me back, I left a voice mail for the supervisor to call me back ( She did not call me back).

    I then called back the next day to speak to the Supervisor I had left a voice mail for and finally after another voicemail and call I received a call back. After a lengthy and sometimes heated discussion in which I asked for only what was promised to me initially, we were still at a stand still, she could still not come close to offering me the original offer” That offer was no longer in the system” and said that she would confer with her colleagues and in her words “Try and make this right”. She said she would call me the next day, I let her know that would great that I was off work. She did not call me back the next day.

    I then called the day after that and left another voicemail for the Supervisor and was called back by another costomer service rep who was a subordinate of the Supervisor I was dealing with, He informed me that he was instructed to call on her behalf because she was out of the office for the holiday weekend and would not be back until Tuesday. CAN YOU SEE THE STEAM RISING !!!!!

    The customer service rep offered me a deal of 114.00 a month for twelve months, All services would be billed seperately, I informed him that I would take that deal if it was 24 months, He informed me that he could not offer that deal because it was not ” in the system”. I asked him what the price would go up to after the 12 month period he said it would 215.00 a month. At this point I almost lost it !!!. after a few choice words I ended that call and left yet another voicemail for the Supervisor to call me back on Tuesday. “Folks do the math, I guess have stupid written on forehead”

    Today after not receiving a call, I left yet another voicemail for the Supervisor, she called me back as I was reading a comcast complaint blog on line. To sum up the final offer after all of this, I was offered a 2 month credit spread out over 3 months with the 119/129 contract and when I asked about the 100.00 gift card she said that was not available. she did inform me that if an offer came available that was close to what I was initally offered that she would call me. “I wont hold my Breath”

    I am still not completely satisfied with the results of this compromise and feel like I need to get license of the comcast truck that ran me over. Anyone have any suggestions or advice?

    Bait n Switch in Cali 9/8/09 6:09PM

  • Absolutely TERRIBLE. I had to call back at least 8 times, waiting on hold for hours each time, speaking with ill informed customer service representatives, going over the same facts OVER AND OVER just to resolve THEIR MISTAKE. Worst customer service experience of my life.

    M. Eden 9/4/09 1:19PM

  • Technical support does not have a clue what's going on , hopefully they know how to read the instructions to you

    JEFF 9/3/09 11:00AM

  • On several occassions the customer service reps were very rude and had a take it or leave it attitude. At first I thought it was an isolated case but have yet to receive a professional person. After not being able to resolve the issues and asking for a supervisor, was told none were available. On two occasions was given to a supervisors' voice mail but never received a call back. Being a C/S manager, I would be ashamed to be part of this department.

    Anonymous 9/3/09 5:00AM

  • Comcast has the absolute worst customer service I've ever encountered. It's difficult to reach a human on their customer service line, and once you do, they're nearly always completely clueless at best, and at worst give you completely wrong information. Correcting problems on my bill has been a nightmare - weeks and weeks of customer service people saying "don't worry, we'll take care of it" and nothing getting fixed. Avoid them at all costs - it's too bad they're now the only cable service in my city.

    Anonymous 8/20/09 8:58AM

  • Every interaction I have had with Comcast has been a disappointment. When the came and hooked up cable, the tech accomplished this task by simply disconnecting my neighbors connection and giving it to me. Apparently there are two teams, the setup and repair and the setup guys don't think anything about getting their job done by taking down an existing connection.
    Also, the on demand programming is very limited. I'm paying over a hundred dollars a month and there are still very few episodes available, etc. Setup of HD was poorly executed.

    Anonymous 8/8/09 1:48PM

  • I tried to order cable internet through Comcast and their customer service was no help. I called several times and every time they failed to get me set up. Once representative told me they would look into it, and never got back to me. Also I was put on hold for 30 minutes.

    Anonymous 8/6/09 5:54AM

  • Hard to get on hold of knowledgeable reps; dead transfers; most technical issues not resolved

    Anonymous 8/5/09 4:39PM

  • guessing games on the phone tree to locate a human, multiple calls result in no actual support, finally left to contact the FCC to resolve connection issues (at which point Comcast's service acted as they should have all along)

    gf1 8/5/09 11:43AM

  • If you never have any problems with Comcast they aren't bad, however, if you have any problem that requires talking to more than one person you are doomed. I was told to resolve my problems by getting in touch with a local representative who was exceedingly nice to try and cover the fact that he couldn't help me, and everyone else in Comcast I talked to would only refer me directly to him. Since it was my only choice I had to keep them as my provider, quite unfortunate.

    Anonymous 8/5/09 11:34AM

  • You have to listen to an ad, just to call customer service.

    If you can get to them, they are clueless about their products.

    Cable Service. Why does every problem require "somebody to come out" even when it is obvious that the problem is not inside the house, but with their equipment/network.

    Broadband. Secret bandwidth caps. If you exceed them you are cutoff - no exception! You have to call a long-distance number to speak to somebody on the special team. Their response - they don't care. If you exceed their limits will disconnect broadband service without notification or warning.

    They also will NOT provide any information about usage. They consider this all to be the subscribers problem on how to measure or control usage and will not provide ANY information or tools.

    Anonymous 8/5/09 11:20AM

  • Took 6 months after I moved out to cancel. Reps threatened to hang up on me so I would have to call and be put on hold again. Usually they just said they would do something, and did not do anything, ever. Second worst company I have ever dealt with.

    Anonymous 8/5/09 9:58AM

  • HATE COMCAST!!!! The service they provide is a total rip off, and the customer service is appalling. $35 a month JUST for mediocre internet service? That is the amount I payed for internet AND television when I had Cox Communications as a cable provider in Arizona. But they have a total monopoly in my area of Chicago, so I have no choice but to get internet service from them. Thanks, customerservicescoreboard.com, for giving me the opportunity to vent on these guys.

    Stephanie Goldfarb 7/22/09 6:49PM

  • seven attempts so far. I can't even get connected to a human being. I'm so frustrated. there is NO CUSTOMER SERVICE at Comcast. If I HAD working internet I would go to the internet site BUT I DON'T HAVE $%*)(&@#)($% internet!

    hawkmd 6/22/09 10:42AM

  • 4 attempts by phone ended in call being dropped to a dial tone after waiting a long time.
    Two hours on tech chat line failed to detect the port 25 block we finally discovered in 5th phone call to Laura at exxt 7330 noon.
    please hire more and better tech support and stop wasting money on your insulting ads! Don't stop touting your inadequate service to offer service, just SERVE.

    Anonymous 6/15/09 9:20AM

  • Submit your comment >>
  • Worked for me. I had a problem they fixed in less than a minute and my hold time was about 1 minute.

    HappyWithComcast 7/8/10 11:38AM

  • Most of the people I have spoken with at Comcast are very polite and try to be helpful...the problem is-I have to keep calling them! I've had one TV that only gets the Bravo channel, and my computer will only connect to the internet for 3 or 4 minutes at a time before the modem lights start blinking and it kicks me off. This morning, my cable TV went blank at 2 a.m. I waited. I waited. I waited. Finally I called. I was put on hold. I waited. I waited. I waited. Finally, 1/2 an hour later, I get a rep. Her name was Erin and she was VERY helpful. She said my payment was received but not posted. She corrected it immediately. She also fixed my TV problems and internet problems...For now, at least. Comcast, if you actually read these things, your service rep ERIN deserves a thank you, a bonus, and a promotion. She took a call from Richmond, VA at approx.7:10 a.m.

    Punkorama 6/22/10 4:48AM

  • Surprisingly, there was only a 10 second wait (Wed. 10:20 a.m.) and this was after recording said that there was a large volume of calls. The Service Rep knew what she was talking about and was direct and to the point. I used live chat yesterday for same issue and I had to keep repeating everything over and over and just got disgusted and for that reason, called Customer Serevice today.

    Anonymous 5/12/10 7:27AM

  • I've always received excellent customer service with Comcast. Any time we've had a cable/internet issue the customer service assistant on the phone has been extremely helpful and always polite. If the problem cannot be resolved over the phone they send a technician to the house. (We may have to wait a few days but they have a lot of accounts.) The onsite technicians have always been very professional and have fixed the problem. I've even contacted the managers of the customer service call center rep and the onsite technician afterward to let them know how happy I was to receive good customer service.

    Comcast Cares 4/14/10 7:23PM

  • Easiest customer support chat ever! :)
    Thank you so much.
    ref #: CR200474991

    Anonymous 3/30/10 10:12AM

  • Comcast is the average big name tv, phone, internet service provider. They are super busy and are worried about the bottom line. They offer pretty good deals because they are so big. Once my service was finally up and running, it has been going smoothly. I have had problems but they send service men out to fix the problem.

    comcastistic 3/14/10 10:51PM

  • I'm not sure where to send this, but I had an awsome experience with an agent. Other calls, and 2 calls to Norton couldn't get me back on my browser. Mary Linda was exceptional. Give her a gold medal.

    Anonymous 3/1/10 11:52AM

  • I called in and after a short wait spoke to a fellow named derek. He was so helpful and friendly, I will never drop my comcast services due to tech support like him! He was able to identify why my tv would change channels and as well as fix my internet issues. Great job!

    Judy 11/20/09 3:04PM

  • While I've haven't been able to watch ANY television since Friday I wih to say the Comcast Representative's have been so very friendly and have tried in vain to help me with my issue. I was very angry with Comcast but at the same time I was very friendly towards all of the reps I spoke with during the week-end. (about 8 diffenrent reps) GREAT JOB COMCAST EMPLOYEES YOUR THE BEST. However, the COMCAST COMPANY is something to be desired. We'[ll be leaving Comcast shortly but wish to at least let COMCAST know their EMPLOYEES ARE AWESOME. Thank you, we will MISS the EMPLOYEES,but NOT COMCAST ITSELF.

    Sue_Bowen@hermanmiller.com 11/9/09 10:05AM

  • It is my understanding that people are more willing to complain then complement. My experiences with Comcast have been very favorable.

    Anonymous 8/21/09 11:15AM

  • Comcast out of Chicago.

    Spoke with a technician and I must admit I was unpleasant but he never got defensive and kept the focus on the issue. By the end of the call, I was calmed down enough to work through the problem. Spoke with billing and there was a misunderstanding with cancellation of one of my services. She was spectacular. Didn't try to sell me anything and resolved the problem on the spot. Wow. Very impressed.

    Anonymous 8/11/09 2:28PM

  • My experiences with Comcast have been fairly good at the time, but I sometimes find out later that information that I've been given was incorrect.

    Taed 8/5/09 7:16PM

  • The support for my residential service has improved quite a bit. The support for my business service is unparalleled. No hold on the line when you call. One rep handled my technical and billing issues. And it was a local person right here in Michigan!

    Anonymous 8/5/09 2:37PM

  • I called because my bill was to high and the politely and quickly gave me a discount. Very nice!

    MarkSkull 8/5/09 2:18PM

  • Comcast has improved their customer service value lately, and has become very helpful in almost every aspect. Their contractors are the worst, but the phone support has really stepped up their game.

    gpia7r 8/5/09 1:59PM

  • I just got off phone. I live in philly area, i used to hate comcast, however today i was helped quickly and now i am back surfing the web in time to leave this comment!!

    Thanks Comcast for finally hiring peoople who know what they are doing, and who can understand the cusotmers and the cusotmers

    TiggerGirl 7/17/09 3:39AM

  • I was helped quickly and wonderfully. I believe the experience in the past was worse. I believe they are making strides to make it better. My last two experiences have been wonderful. And truthfully all companies have a bad cusotmer expereience sometimes.

    Anonymous 7/17/09 3:24AM

  • Wow! Used the 800 number posted on this website. After reading the postings, I decided to time my Comcast experience. Got through to a human tech service guy in 2.3 minutes. He resolved my block on Port 25 in 30 seconds. Took my phone number in the event we lost connection. We did, and he called back in less than a minute. I sent a test email and it went through perfectly. He said the Port 25 issue can be caused by too many emails veing sent a once; someone else using my wireless router; or a virus sent by someone who sends out huge blocks of emails. He suggested I change my port to 587. I give them the highest rating for service. Took us almost 12 months to get a Verizon FIOS nightmare resolved. Comcast wins!

    Daveyde 7/9/09 10:25AM

  • I am shocked and befuddled - I actually had a good Comcast service experience (first ever after many years of service with them).
    I called the 1-800-COMCAST (1-800-266-2278) number and went through the prompts (did not follow advice of pushing # key). Was helped quickly and professionally.

    Anonymous 5/6/09 5:49AM

  • Submit your comment >>
  • Comcast customer service is located all over the world. We are trained to put our Customers concern on top of our Priorities.The main issue that we are facing about customers is their inability to read and understand the terms ans conditions of our services. Comcast.com is an easy site that features all the services and local stores for Pick up of equipments. Sited on the website is the map and contact details of the nearest local centers in your area. I think the most important factor that we are missing is as a customer you have the respobibility to be SMART and WISE. Its better to know the services and company that you are choosing to. You, as a customers has the very right to avail of the services that you deserve and you should atleast do a research of your own to atleast familiarized yourself of the things that you should know. Billing concerns are way to easy to resolve. We have a personal customer central in which you can track all your services and billing concerns. I dont know why such customers doesnt know about their billing rates when all they need to do is just to log-in to their personal email account and access the data. I think Americans should learn how to manage their time to be informed and be equip.

    ACT 8/6/10 5:06AM

  • Actually we are located all over the world not just in India. Racist people....., and we do speak english just fine. Im located in the US. The fact that you had trouble out of millions of customers that we have is not really that huge of a concern to me. We do put our customers first always, but when you all are rude and completely out of line, it makes it hard to do our job. The funny part is the worst ones, are our AMERICAN teacher, preachers, and city slickers.

    Anonymous 8/5/10 6:17PM

  • Comcast restricts what certain customer service reps can do. That leads to customers being tranferred about. the talk time is heavily monitored so there is a negative impact to the rep who "spends too much time on a call" regardless of the issue. we also have an internal agenda on certain words we must use in order to gain "points" on a call. resolution is not one of those points. The numbers that drive what VP's are compensated by, sometimes conflict with "service". so unless leadership is truly about helping the customer, it will get worse

    anonymous 11/10/09 12:48PM

  • COMCAST IS NOT BAD!
    Comcast i sreally not a bad company. Some customers just don't understand that there just so much customer service can do. Customers have to understand that we are dealing with technology and technology always has problems. We try to do our best to satisfy the customers but sometimes customers just want want want want.

    unknown 8/16/09 10:23AM



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