Comcast Positive Customer Service Ratings - page 2

A Changement Of The Password By A Technician Of The Modem, Probably Created Problems Of The Internet Connection
Depraving Me Of Its Use For Almost A Whole Day And Loss Of Work.
A Few Ladies Did Tried To Help Me , Working Long Hours , Having Me Participate In Difficult Operation ( An Old Lady ). No Result !!!!
Finally A Very Experienced Specialist Named Heather Took On The Problem , Working Hard With
Competence , Experience And Also Kindness And After Long Hours , Late In The Evening The
Problems Was Solved !!!!
This Person Is An Asset For Your Company And Precious Help For The Customers.

My Thanks Go To Her ( Eventually To Charlie Robert She Mentions In Her Mail.)

Melilotus

I truly was happy today after talking to a few customer support persons at Comcast. They were very helpful. Things have been hard lately and it's good when you can talk to people that can help.

Thank you Meg, and others who helped me today.

Thank you.

Hmm, so much I can say here. As I told my boy friend two nights ago "comcast will find some escape goat out of this." Such as "Oh well that new rule was passed and that messed up all our stuff". What new rule, no throttling. Also it is jus contained enough that no news affiliate has anything to do with it. The fun part for us though... Google fiber. It is coming into our areas, and at this point we would be more than happy to handle att&t's internet until then. But oh no, that means no protest, no fight, no forfet against Comcast... We just watch them die slowly... Like all the bad greats.

Great Thank You To Omar!!!!!

He Is The Nicest Customer Representative Ever, Very Friendly, Knowledgeable, And Fast!!!

I Wish Him All The Best And My Warmest Wishes.

Awesome Customer Service With Omar From Billing Department!!!!

Great Thank You To Omar!!!!

I Wish Comcast To Have All Representatives Like Him, Very Friendly, Fast, And Knowledgeable.

I Wish Omar All The Best In His Life!

Great thanks to OMAR from Billing Department for his great customer service on 06-25-2015. It was fast, experienced, and very very friendly.

I wish to all Comcast representatives to be like him!

Thank you so much, Omar!

I wish you all the best in your life,

Larisa

I am new/returning customer - the online help has been excellent - very polite, helpful, and patient. Lydia was the agent I spoke with and I highly recommend her.

Service to connect my tv to internet was also excellent. Cristof (sp?) did a fantastic job.

I thank both of these employees.

Jennifer was amazing! So helpful when I wasn't able to transfer my service and got frustrated. she went out of her way and above and beyond to help me and it is much appreciated. I have never encountered such awesome customer service. Thank you Jennifer!!!!If only everyone customer service I came into contact with was like her :)

The employee Angel at Comcast on 4851 n Milwaukee was so helpful, nice, polite. I had a issue with a bill and he was forward and on point of resolving and fixing the problem. We need more people like Angel. The service was wonderful and he told me to have a great weekend. That man deserves a raise

I called tech support today to set up my new modem/router. I had the pleasure of speaking with Kathy or Cathy. The experience was a pleasure for me, because C/Kathy was extremely helpful and pleasant. She even called me right back when we were disconnected. I believe if you had more people like C/Kathy working for Comcast you would not find yourselves at the top of the most hated companies to deal with.
Thank you,
Kyle Anderson

I respect Comcast Customer Service. Through the years, it has assisted me with payment plans; service problems; and a way to check for a possible hacker! Only a few times did customer service ever make mistakes. Overall, my rating for Comcast would be close to a perfect score.

I Have Been A Comcast Coe For Many Years. Heres My Thoughts On All The Comments I Just Read. Its Disturbing To Me To Think That Any Customer Service Rep Justifies Themselves With Rudeness Or Disrestpectul Behavior Toward Any Customer. Transfrng A Cust To Another Unrelated Dept Is Ridiculous Just Because You Dont Want Hear Their Frustration. You Must Understand That Customers Can Be Frustrated & At Times Angry Over Issues With Their Services Expecially If They Have Called Over And Over For Days On End, Spoken With Several Agents And Their Issue Has Remained Unsolved. Id Be Upset Too. If A Cust Happens To Curse Or Yell At You, That Is No Excuse React In An Unprofessional And Immature Way. Every Single Comcast Cust Deserves The Best We Have To Offer Them: Respect, Patience, Understanding, Kindness, Professionalism Etc. Agents Like You Guys Embarrass Me As An Employee Of Comcast. Customers Deserve Better.no Matter How Upset They Become. And Comcast Have Very Good Training In Place But Its Up To Agent To Apply That Training Every Day..

I have always had excellent service and pleasant cooperation with my Comcast Representatives!! Especially John! His I.D. Number , i HOPE his bosses see this review because he was the most nicest guy on the phone, along with Amy Cathy, James, Brandon, Susan, Erika, Ashley...I try to write down most of their names when ever I get a trouble ticket. But there you have it! Some of the most pleasant people in this World work at Comcast/ XFINITY FOR LIFE!!

Good afternoon I this the 14th of March 2015 about 12:30 I am sitting her in the lobby on Pickett St office lines out the door after paying my bill at the kiosk waiting on my friend aware that Darnell has a very pleasant attitude so refreshing he is a keeper great job Darnell please keep up the good work with the smile

We have Comcast service in a beach condo and I recently had a huge mess when the service was disconnected in error. Trying to straighten it out was much like stepping into the "twilight zone". After trying unsuccessfully with a couple of Reps and waiting for Supervisor's callback (that never came), I called again and spoke with Lawrence in the customer care center...He was Fantastic!
He listened patiently to my story and without hesitation jumped in to help. (I know from experience that Reps usually try to "back out" of a contact that is messy and involves prior reps, etc.) Within a short time he had it all handled. Should be commended! He was the hero I needed today! He is a credit to your Company.

Comcast service technician did a great job today, February 7, 2015 at 1692 Hickory Bark Lane in Bloomfield Hills, Michigan. He replaced the cable boxes, upgraded the Internet modems and trouble shot problems very well.

3 hours later the comcast cable went out on all TVs. We placed a service call but the lady indicated that it would be 3 days before someone would come out to fix the problem. However The young man came back and replaced the black box that lasted only 3 hours. This is a sign of Great Customer Service by him.

I have had a very positive experience with a Comcast technician. He is clearly expert, made quick work of restoring my service to A+ and was an all-around great guy to boot!

After 3-4 calls to Comcast regarding this issue (obviously not all of the calls were a success) it is great to have reached the last telephone representative who suggested we have a technician visit and truly resolve the matter. These comments and ratings are regarding both the most-recent telephone representative and the wonderful technician who visited our home.

after over 20 calls and over 2 hours of my time,finally your activation person michelle finally was able to fix my problem in less than 30 minutes. she was very knowledgeable in her field. after talking to more than 10 representatives in various areas, she was the only one who knew how to activate my equipment. she was patient and understood my frustration,as i had no phone service for 5 days. this girl deserves a raise! she is one of your best employees and should be valued!

Hello, I am a Comcast customer here in South Florida. I would like to thank agent Nicole #341 (in Chicago) for the outstanding service she provide today (11.01.14). Unlike some of the other agents I've had the displeasure of dealing with in the past, Nicole was very pleasant, attentive, courteous as well as professional. I was very hesitant about contacting Comcast because of the horrible service I've received in the past but Nicole's professional attitude and service was a welcoming change. I think Comcast would benefit greatly if you had more agents like Nicole (maybe Nicole could train others on how to provide great customer service).

I would like to give recognition to one of your customer service representatives, Missy, in your York, PA office. She was very friendly and extremely helpful. My service was restored and I have not had an more issues.

I have never had a bad experience when calling Comcast. They are always polite, patient, and helpful. It may be because I live in Michigan, and our lines are better, but I very rarely have technical problems either. I have the bundle package with phone, internet and TV. The prices are a little high, but I believe you get what you pay for. The only problem I ever remember having, was getting a replacement modem. It turned out I had to update my E-911 info first. Once that was taken care of, I had a technician out the next day to replace it. I think I must be the only person who absolutely loves Comcast.

I have been a paying customer for several years, and would like to comment on how helpful and professional Jessica was the day I called about discrepancy on my bill. It had increased $35.90 from July bill to Aug. bill. Jessica was able to save me $80.00 and since my husband and I are retired, that means a great deal to us. Jessica's ID is CENFU2 and I would like to say she is wonderful and should be recognized as a great employee.

Whoever "Jason" is in Comcast's Internet Support, he's a genius. Solved my "no connection" problem in about 10 minutes. I spoke with him about 9:00pm tonight at 1-800-COMCAST. I didn't get to my cell phone fast enough to respond to your follow-up survey call, but if the date and time can help you identify him, then please give him my most appreciative thanks. This guy makes it a pleasure to be a Comcast customer.
GG
Jupiter, Florida

I had to let you know what a wonderful

experience I had on 5/1 visiting your


Leonela Iwith a lovely smile. Leonela "listened" to my tales of woes ..never interrupted me .it was better

than confession. Immediately she went to

work on my account ..asking me questions. and she even made time for small fun talk so we had some good laughs. Never once did she rush me through anything. Leonela is a professional, knows her stuff gave me such good information that I would never had known. All issues were resolved!

Had to give her a hug when I left ..I felt I made a new friend. You are so fortunate to have Leonela on your staff...Only wish

there were more Leonela's out there.

My problem is intermittent telephone service. The men were competent and reliable, in fact the man who serviced the call, gave me his number and the problem reoccured again, he was in another part of Palm Beach and had a fellow in the area try and solve the unusual problem. This is the forth (4th) time the phone has gone dead. I'm going away for and extended period of time and my alarm system will be lost and my insurance is at risk. My alarm company suggested I could move to another company, but there would be a fee of $250.00 to move it today. The issue is not the alarm company as I was involved in the security end of the business. I do have a back up system called Dropcam, which is not affected by the phone loss. But my six (6) cameras tied to the phone lines are. When I'm back in town I would like to have this cleared up. The gentleman who was here this afternoon felt it might be tied to my fax machine. We will find out soon enough.
Thank you,
Martin Gold
P.S. the service is polite, but really out of the Country, they were polite but when I asked for help from a Superviser and they knew I was leaving 3/27/14 and the lady told me they could have someone here 3/29/14 WELL! Thank goodness you have people where who were here ready to help.