Cuisinart Positive Customer Service Ratings - page 2

WOW!!! SOOOO impressed!!! Called customer service at 10:30 on a Tuesday, and by 10:42 had a new Cusinart/Keurig unit on the way!!! Quick and easy to replace. Mine was giving me such fits, and after just 2 years, was not working at all. So thankful for the replacement on the way, and the customer service was AAA++++.

Brandy quickly & pleasantly answered my question on Sunday morning @ 925am and I was very happy to get it resolved right while I was enjoying my morning coffee from my NEW coffee maker. Excellent customer service! Frank in Charlotte NC

Sherry answered my questions perfectly, I was delighted to get Saturday service.

I called today for info on start up , and was treated beyound expectations ! Even though it was my fault, she made me feel like it was O K . Love the coffee !!! Ted / Sandy

I had a great experience with the Cuisinart customer service department. My coffee machine DCC 1000 started smoking and quit brewing. It had been bought 18-24 months prior, but I could not find the receipt. I contacted customer service via the internet and got a quick response from their representative, Michele. She assured me the unit would be replaced as soon as I mailed in the power cord. I was flabbergasted when the new coffee machine arrived within a week of starting this process. The efficient and courteous handling of this matter by the customer service representatives was such a pleasant surprise. I have encountered different levels of customer assistance from various merchants, but Cuisinart is unmatched. They have definitely earned a loyal customer and advocate of their products.

Customer service at its best! My Cuisinart knife broke, so I wrote to customer service and included a photo of the 4 month old broken product. After being redirected a few times to different warranty departments, my knife was promptly replaced; and included an added gratuity.
Great company! The treatment I received from their warranty department has ensured them a lifelong customer.

My Cuisinart Keurig has not worked properly in a few months. I have tried several of the trouble shooting tips and have had no luck. I finally called Customer service and after a 10 minute phone call will have a new coffee maker! Great Customer service! Thank You Jessica!!

I have a Cuisinart DCC 1200 coffee maker. The first one I purchased was used almost every day and lasted 9 years without one problem. This machine was replaced due to leaking from the base of the unit with the same model. Unfortunately, after 6 months of use, the plastic bottom of the coffee maker began smoking one morning. After throwing the machine outside, I contacted Cuisinart and spoke to Nick. He quickly issued a replacement unit, free of charge. I feared I may need to produce the receipt, but there was no need. Very courteous customer service which exceeded my expectations.

Had an issue with my SS-700 Cuisinart Keurig coffee brewer.
Service (Craig) rep was courteous and knowledgeable.
A replacement is on the way. Very satisfied.

Just got off the phone with customer service. It was really refreshing to have someone who was a professional on the other line. Within 2-3 minutes I had the information that I needed to return a coffee burr grinder that stopped working. No grief, no hassels. Maybe Cuisinart should offer training to the rest of the customer service world.

I purchased a burr coffee grinder, model CCM-16PC, during April 2011. From the start the grinder worked intermittently. On July 1, 2011, the grinder did not work at all. I called Cuisinart and spoke to Clayton. Clayton took the model number and serial number from me and placed me on hold for a brief period of time while he researched the serial number. When Clayton came back on the line, he informed me Cuisinart would send me a new unit within 7-10 days. He asked that upon receipt, I box up the broken one and return it to Cuisinart via UPS. I did not register my product at the time of purchase; however, that did not seem to matter. I am pleased with the level of customer service offered by Cuisinart.

Clint walked me through using my pressure cooker the first time. He was great and very patient.

Than you for a great customer service. My phone call was answered promptly by Clint. He was friendly, solved my problem and the solution took very little time.
It was a pleasure to have that kind of service.

Just wanted to thank you for the excellent
customer service that you provided when I
had to return and exchange a bread machine.
It only took about a week and the new machine
already has proven to be a better one.

I work with the public and I know that people
take things for granted, but I don't!

Thanks again.

Lynne Carmody
Paradise CA

Oh, my gosh, it's true. I real human on the line right away. No menus to punch numbers. The representative was very helpful even after knowing that my guaranty was expired. He drove me through a troubleshooting test until he fixed my problem without ever needing to take it to repair. This customer service worth millions.

I just had a very unusual and pleasant experience with Cuisinart's Customer Service department at their 800 number. I dialed the number, and on the second ring, a HUMAN answered the phone! I did not have to go through an extensive menu or say any words for an electronic device to recognize. I described the problem with my appliance, gave the model and serial number, and my basic contact information, and was immediately told that my appliance would be replaced. I had expected to spend 45 minutes or more waiting for an agent and going through the whole process. I was very pleasantly surprised! Now I just have to see how long it takes for the replacement to come, as it was on back order.