DeLonghi Customer Service Complaints - page 2

I bought a delonghi primadonna soul coffee machine. It was I stock when I ordered it. When the product came, I received a $149 oil heater instead. Rang customer service and they advised that there is none left in stock until November. ABSOLUTELY FUMING!!!!

I am extremely disappointed with DeLonghi! Thought this was a good brand and spent over $600.00 CAD ON A PORTABLE AC UNIT in June 2017. Here barely 4 summers later the unit failed "probe failure" the feeler for sensing temp is gone. Delonghi response: is out of warranty and because of the "age" cannot replace or repair. Offered 20% discount on a new purchase....as if!
I'll stick to 'no name' appliances at least then I won't be disappointed. #throwawayappliances

I am VERY disappointed in this company!! I purchased two Pinquino portable air conditioners in 2020; $1200 for both. One is working fine, the other works for 30 minutes or so and needs to be emptied. I called DeLonghi and the cs person said I would be getting a replacement as I was still in warranty, after a couple of weeks of not hearing anything I called back and they said I needed to send a video of what my machine was doing, I sent it...then I was told that it was operating normally....after a long conversation with the cs person, I am mortified that they could honestly tell me that this was 'normal' and the air was very humid on only one side of my house!! I explained that I have an LG portable A/C in the bedroom, drawing air in from the same side of the building as the DeLonghi (that needs to be emptied every half hour), and it runs 24/7 in the New England summer and it has NEVER needed to be emptied, nor has the other Pinquino that is on the upper level of my VERY OPEN floor plan home!

I guess their exterior design is what this company is all about....if it looks pretty and runs like junk or breaks in less than a year that is ok!! You have LOST a customer DeLonghi and I will continue to tell EVERY PERSON I meet and know about the the terrible treatment I was given....we have SO MANY CHOICES now, I will spend my money on better products.

I bought an Airco Delonghi PAC EL98 ECO last year. I am very disappointed. Device makes too much noise. I don't ask much. I want to run the unit constantly on lowest setting for minimum noise. Even when room temperature is actually lower that that set the machine decides itself and still runs at high speed and noise levels.
There is also supposedly a "low noise" function but it does not work. Does'nt work.
Delonghi give no solution. They state nothing is wrong with the machine.
Will never recommend Delonghi units to others.

I purchased a DeLonghi portable air conditioner on June the 8th 2021 came home took it out the box ready to install and the parts are missing no window kit to install it in the window and a couple more items are missing they said they will order them for me and mail them to me I need the parts today not next week or week after I will be returning back to Sam's club today it's a headache already with this product and it's too heavy to be toten back to the store because they failed to make sure all the parts were in the box. I had to pay someone to deliver it for me now I have to pay them to take it back for me very very unsatisfied.

I have bought two of the top of the line DeLonghi LaSpecialista Espresso machines. The grinder for the first one broke in the first two weeks. I tried to return it but wasn't getting a response from the supplier, until Amazon forced them to take it back. Then I tried DeLonghi corporate headquarters and ordered directly from them and incredibly, the second machine arrived with the grinder not functioning at all. I called and showed them the problem with their video link. They OKd a return, then I emailed them three times and every time was told that a FedEx prepaid label was on the way.... but there never was one. They gave me a tracking number and when I called FedEx they said the tracking number was invalid... this is been the most disappointing experience for me because I really wanted to have this machine. But now I give and my credit card has to go after them.

Bought a delonghi coffee, espresso maker with frother. Worst product ever. Takes forever to get the steam to froth the milk - coffee ends up cold. The unit leaks from 2 areas in the back. Since I bought the unit 1 1/2 yrs ago the company will not honor my complaint and said there is only a year warranty. They do not stand behind their products. I paid over $179.00 for this piece of crap. Will never buy anything from delonghi again

We have a DeLonghi multi fryer, which requires a repair, but the store we bought it in tell us they don't know of any one who can carry out repairs on DeLonghi, we have tried several places to no avail, how can DeLonghi products be sold without after sales services, I live in Galway Ireland.

It's a crappy brand of espresso machine. Will not recommend this brand to anyone!! True espresso machines pumps through a fine grind and if you use a fine grind it will not at pump at all. Buy from another brand!!

Bad experience!
I am from Kuala Lumpur Malaysia.
Went for de longhi dehumidifier repair that i bought in 2017.
They has only 1 authorised service center at Sungai Besi.
They said might not have spare part...hello... if u are the only service center,
1. u can not immediately check if u have spare not？
2. u can not tell around how it cost to replace the part?

Checking is RM45, and u charge me very expensive i can reject but the RM45 wil be forfeited... such frustrating...
And u tell me if u dont have the spare part mean no body can repair my 2 years dehumidifier...

I dont recommend to buy De Longhi brand as you dont pick the right company to serve us!

I owned a Delonghi ESAM5500B Automatic Coffee Machine which started giving us problems. I called Customer Service (I must add that each time I called the Customer Service line I had to wait at least 30 minutes to talk to a Customer Service Agent.) The agent could not help me resolve the issue over the phone and as the machine was still under warranty I was told to take it to our local service centre in Calgary. I dropped the machine off at the service centre and 5 days later I received a call from them to say that they could not repair the machine and that Delonghi would be replacing it with a new one. After numerous phone calls and hours of my time the service centre received the replacement machine and I went to fetch the new machine. I set up the new machine to find that it was faulty - not working - water no coming through the machine. I was unbelievably frustrated and disappointed especially as I was having overseas visitors for Christmas and now I didn't haven't a coffee machine. At this stage I hadn't had a coffee machine for about a month. I called Delonghi and they said they would have to send me another one. After Christmas there was no sign of a new machine, so I started calling again. I was then told that they didn't have my machine in stock and would it be "okay" if they give me a "Reconditioned" ECAM23450SL. I was NOT HAPPY! I was also told that the factory warranty continues from the original date of purchase and does not restart upon receiving your replacement unit. I was horrified! So I must accept a reconditioned machine and not have a full warranty on it. I also had to receive a machine that I didn't want. The final straw was when I saw the price of ECAM23450SL was $999 and the value of my machine ESAM5500B was $1999. The machine has now arrived and I don't believe it works properly - the beans are not feeding nicely into the grinder so often I get weak coffee! I have spent hours dealing with this matter and am quite horrified that a company of this nature has treated me this way. I will NEVER buy a Delonghi product again!

Trying to book service for my Bean2Cup coffee machine seems to be mission impossible. I was bounced between 3 different numbers, each pointing me at the previous one. NOT RECOMMENDED!!!

Bought 2 Delonghi radiant heaters. The boxes arrived in perfect shape. One heater had the paint peeling, the other heater had bent fins and the main metal plate on the front was bent in and the sticker with all the information was put over the bent frame, not a scratch on the sticker so that is the way it was put together. Called Delonghi customer service, waited 1/2 hour and then talked to a guy who didn't care, according to him it was UPSs fault and Home Depots fault. The shipping boxes were in perfect shape and the white tape with all the information on it about the heaters that they put on the box to guarantee that it has not been tampered with was not cut which is the only way to get into the box. Delonghi did nothing but blame everyone else. Glad I bought them via Home
Depot, I can return them to the Home Depot store and get my money back.

Ordered The De'Longhi Slim Style HCX9115E, (its a room heater) 13 hours has passed still no tracking number for my item. Thats why i googled "customer service ratings on delonghi" and boy ohh boyy the ratings are bad. I order items even from europe and in less than 4 hours i already get shipping information. This is my first order from this company using their delonghi canada website.

horrible warranty service please don't buy save the headaches they kept my machine over 2 months employees don't care pretty bad experience sorry

I've called Delonghi on a few occasions with regard to my bean to cup coffee machine and on every call they have been condescending and have conveyed the attitude of 'the customer is wrong'.

When the machine was new it didn't heat up the milk enough and I called C.S. dept. after trying all suggestions from their FAQ's and other websites (same as all occasions when calling Delonghi C.S. Dept. this took many attempts to get to speak with a representative). Their answer as to why the milk wasn't hot enough was "this is how the Italians like their coffee". I eventually found a suggestion on John Lewis reviews which stated that a small part which Delonghi provide can be fitted to the milk intake and it will come out hot. I called C.S. Dept. and after many attempt got them to send me the part free of charge, they had always insisted that I should pay for the part an postage as it was an optional extra (that nobody knows about) to make the milk hotter.

The machine is now leaking and I tried calling Delonghi today, going through the menu system to repairs and getting cut off after 3 seconds every time. I called C.S.Dept. and eventually got through, I explained the problem and they put me through to Repairs and I just got cut-off again. I tried again and got a voicemail to say they are now closed and call back on Monday. Thanks a bunch.

This company has truly the worst Customer Service Dept. of any organisation I've ever dealt with. I will never buy another of their products, that is Delonghi, Kenwood and Braun. I'm not sure which organisation is in control but it doesn't really matter as they are all tarred with the same brush.

Terrible customer service over the phone, even worse by email. My ironing system let out dirty steam, they told me to descale it even though the booklet said do not descale. They could not find my Stromegglio system even though I bought it from them, I complained by email, they replied that they did not sell the item that it was foreign. I again told them that I had bought it from them. I got a small electric shock and told them again, to which they replied that I should not have used a faulty item. It was not faulty, it needed descaling. Do not buy anything from this company.

What a load of rubish, never been so disappointed with a customer care in all my life, its very good at putting obstacles in front of you, every time i sent a email, it came back i need this i need that but i know what thay want a good reshuffle and send them on a course to learn how to treat and help with a problem caused by delongi coffee machine, it was only six weeks old ,and i sent twenty or so emails with copies of every thing related to my purchase, and still no nearer solving the problem, and to be honest i dont think care never again

My dehumidifier which I use daily was broken and I took it in for service on 2 November.

They would fob me off over the phone because 14 days has not passed yet. I called after 17 days and they promised to call me back. I called on day 18 and I'm told a mimimum of 14 days is required.



How long does it take to fix your broken products?

How long does it take to get a clear answer rather?

DeLonghi customer service is not only terrible it is nonexistent. Our "Magnifica" machine is no longer functioning. We have called and emailed DeLonghi for over a week and all they do is leave you in a hold cue playing positively the WORST music on hold ever and every 15 seconds a recording tell us how "important we are...and to continue holding". We are presently on hold and have been for an hour. I am going to guess they will not answer today either.
I am going to take this crappy machine back to Sam's Club where I bought it. Thankfully I bought the Sam's warranty because even though the machine is still under the factory warranty, clearly, I will not be able to use it.

Call Rebate number 800-953-3098 and number is not in-service. Called De'Longhi customer service and rep was rude. I asked for a new number to the rebate line and she immediately got rude stating that they are not associated with the rebate company. I said you must have gotten several calls about this because you are already being rude and she stated yes they have. I asked to speak to a manager and she took my information for a return call which I should receive within 3 days. I will NEVER by anything with there logo on it. This is a crock of BS.

Purchased a delongi portable air conditioning unit 8/7/15 and sent in all paperwork for rebate. Still no rebate. I called and was told I was approved for the rebate but the representative is not given the date of mailing. Told to call Back 10/30/15if rebate is not received by then. They claimed unit runs quietly, this is untrue.

I purchased my DeLong the coffee machine November 9, 2013. I paid almost $3000 for the unit. One year and a half later it started having problems. I've had it serviced twice. This morning it started malfunctioning again. Delong he does not want to replace the unit under warranty. All they do is they fix it and send it back. It works for little bit and then it breaks again. I have requested my money back. They refused. I wrote letters to the corporate office in the United States as well as to the corporate office in Italy . I don't know if this will rectify my situation. But I will never ever buy DeLonghi products again and I do not recommend anyone buying Delongi products. It is a waste of time and money

I purchased a De'Longhi 13,500 BTU in June 2015. I paid $549.05 with a $50 mail-in rebate. Sent all forms and paperwork and NO rebate. The A/C is mostly used as a (very expensive) fan since it is constantly switching from a/c to humidifier the to fan. Will not purchase anything else from HSN or De'Longhi.

I had the 5 cup coffee maker - purchased from Kohl's. It had it replaced 3 times - it would always leak water from the bottom. It leaked again this morning and called Delonghi - they will not do anything about it because it is over a year. I expect a coffee maker that I pay $150.00 for to last longer than a year. Crossing Delonghi products off my list!