Dynex Customer Service

Terrible! I spoke to a customer service rep and was telling him when we bought our tv we had used a wall mount so we didn't us the pedestal/stand. I recently moved and went to install the stand and the stand is not the correct one for the model I have. He said he could give me a phone number where I can try and order one and I had asked if I could speak to his manager, and he asked why I needed to talk to him and I was telling him I was just questioning why they wouldn't stand by their product. He refused me to talk to his manager. I called back the next day and it so happened he was the same person I spoke to the day before but he gave me a different name, I proceeded to say my name and asked him if he is who I spoke with yesterday, because it sounded like the same guy, with a distinctive accent and HE HUNG UP ON ME! I would never recommend Dynex because of how this was handled. Very disappointed!

I am a Mithun Chakraborty.I live in WEST BENGAL(KOLKATA).I Brought in one 32'LED TV,But this tv USB port is not working proparly so i cllad your customer care no (23/06/2017)he is tell me after 3 days my staf is coming and reparing but 5days allredy gone no anybody com my home.So you solv my problam.OK THANKS

Unreal experience - needed to explain the same thing over and over and over and over -
Obvious issues with doing business with overseas support - agent himself was trying hard
I blame management

I have made several phone calls, several emails to Daniel in Escalation Dept. send photos of a burned out, literally, no response in a month........ If I don't hear from headquarters I'm going public with my circumstances.

Tonight at approximately 9:00 I spoke with a man with your technical support. I was having a problem changing channels with my Dynex TV. I lost my remote. My cable network, Comcast,got him on the line to help me. He was extremely rude. Please have someone call to explain. Thanks,

Unsatisfied with service my television stop working. Dynex company did nothing to help my situation.

Best help site that I have used. Got the information very quickly, and was told where and how to get the part that I needed. Yes you are tops in my book! Bill W.

Great support!!! thanks for the help!!