Expedia Customer Service Complaints - page 3

I booked 4 plain tickets with Expedia I also paid trip insurance that cover 100% of cancellations For any reason but I did not receive any refund back American Airlines are sending me emails that I have credit to use until December 31 2020 when I call Expedia they are like broken machine just repeating Airline police say you can receive credit when I ask about Insurance that I have do not answer I made claim to AIG insurance I waited for respond 3 months they ask me to give them a proof that Expedia did not send my money back, after this never again booking to Expedia and taking protection insurance they'll take your money but they don't do anything.

I made a reservation with expedia on March 9, 2020 to fly to Colombia on June 30, at the time of the reservation pay a total of $ 1446.93 for tickets and $ 105 to insure the flight in case of any inconvenience for a total of $ 1551.93. On May 2, two months after I received an email from the airline telling me that my flight has been canceled, they offer me a refund of the canceled value to the airline that was $ 1,446.93. But what happened to the $ 105.00 that I was charged expedia through the AIG insurer?
I contact the insurer and they send me a check for a total of $ 1,446.93 the same thing the airline told me they were going to reimburse me.
Today 07/21/2020 after 4 months paying interest on the credit card I contacted expedia with the intention that they would reimburse me the $ 105.00 that they charged me and of which I would not have had to use if I had accepted the direct payment of the airline. To my surprise expedia told me that the charge cannot be refunded because 15 days have passed after I made the reservation, they did not give me legal documentation that supports their reason for denying the refund. The same thing had happened to me with a hotel reservation that I had, on expedia it appeared as pet-friendly, when I arrived at the hotel it turned out that I could not have my pet, the hotel returned their charges but expedia never returned the charge that they made for the reservation. In conclusion, I will never use expedia for my future trips, lesson learned.

Similar Problems As The Earlier Posts. Simple Solution. File With Your Small Claims Court And Name Both Peter Kern Who Is The Ceo And Expedia. They Will Cave Because The Cost To Them For Their Legal Representation Will Be More Than The Refund You Are Asking Them For.

I booked several reservations through Expedia for a month long several country European trip. This included 3 flight reservations and numerous hotel reservations. Most of the hotels that I had booked were pay at the hotel so I didn't lose money on those. One hotel in Belfast closed and sent me an email saying that it was closed until August 31, 2020 and cancelled my reservation. I was also informed in the same email that Expedia would refund my money. I called Expedia on at least 3 occasions about this. The representative indicated they needed to call the hotel to confirm. On each occasion when calling the hotel the representative indicated what I had told them i.e. the hotel was closed until August 31, 2020. Despite this each representative said they had to confirm directly with the hotel which as I mentioned was closed. One representative stated that she needed to email the hotel to confirm. I offered to forward the email the hotel had sent through Expedia to me to the representative. Not good enough. Today I get an email saying from Expedia saying that they had prepared a voucher for me to stay at that same hotel in the next 12 months. I don't want a voucher, I want my money back. I didn't cancel the reservation, the hotel did. I am entitled to a refund not a voucher to a hotel I am not likely to visit anytime in the near future given the current situation with the coronavirus. I also have problems with flight reservations I booked through them. One airline is now insolvent yet Expedia has not issued a refund. I will not ever book through a third party again. Lessons learned.

Expedia cancelled my accomodation, NOT MYSELF. The refund I received is 16 USD less than the ammount I payed 4 months earlier.Customer support was useless for that matter.

I will never use Expedia again, the hotel was gross and the workers were unprofessional and mean. It ruined my trip . Expedia could careless I will never use them and I'm on a mission to make sure as many people as possible never use them again

I paid for 3 tickets on jet blue on feb 11th for flight to seattle june 12th. I received email from expedia may 27th saying flight was canceled, they said 6-8 weeks for refund from jet blue. I have been calling to find out status and it's an endless run around with no help at all. My gold member status is a joke, never has it helped or saved me in any way. Done with expedia..

I booked a room in late April. I was contacted via text message by Expedia saying "DO u want to cancel? We got your back. then nothing. no refund no aknowledgement, nothing! Great thank expedia, I will never use this site again

The worse experience of my life the corporate number is disconnected and the customer service is rude I will file a complaint with BBB first then comes a lawsuit if I do not get resolution

EXPEDIA & RADISSON HOTEL

We booked the Radisson Hotel Panama through Expedia on 2nd February 2020. Yes..the reservation was non-refundable and on the 20th March was advised by Copa Airline of cancellation of international flights in and out of Panama. I tried for several days to reach Expedia Customer Services without success. Tried Hotel main telephone number which was permanently engaged. Expedia Web Page allows cancellation only, which I did. I persisted the same day of cancellation and got through to a Expedia Customer person and they could not get through also to the hotel but was promised a call back, which never came.

My trip was for four nights from 16th May. With Hotel closed and NO international flights from end of March to June 26th 2020, it would be impossible for us to visit the hotel.

I requested on the 28th May a Credit - (Not Refund) same as given by Copa Airlines and my was advised by Expedia "request denied".

As a regular traveller and user of Expedia - I am glad that I did not book my flight with them or my financial lost would be greater.

I had purchase a trip flight , which are cancelled due to Covid-19. And I had wait a long time regarding the refund process and progress.
Beside that my email that I send to your company didn't get reply. I am deeply disappointed and angry about the service given by your company keep push the respond to other department and did not help the customer to solve their problem. I had send many email and complain but the result and the respond is always useless and didn't help me to solve the problem. For around 2 months of period i didn't get the service that needed, please explain and solve it!!!!!!! I had contact Wizz airline around 2 months and finally get the result that state the refund had been make to the third party that I purchase the ticket (Expedia) so i would like to know the latest news of progress and the process regarding to my refund, but the Expedia didn't took any action about my request. Is better to purchase directly with airline then the agency for the other trip.
Thanks!

Booked 3 tickets on Expedia on Baltic Air. My tickets were cancelled by airlines due to Covid 19. Received an email from Expedia. And while the Airline itself is refunding tickets (if you booked directly with them), Expedia is refusing to issue me a refund, stating "their conract permits only re-booking (voucher), but not a refund". This is BS, as I contacted Air Baltic and they are issuing FULL refunds. Which means Expedia is holding my money!!!! I am intending to file complaint with FTC and other organizations. And this is seem to be a repeat theme with Expedia, no matter what airline you booked on (Turkish, British air, Air Baltic etc). Airlines issue refunds but expedia doesn't.

I have a trip(air and hotel) booked with Expedia for London in August. It appears doubtful that this trip will happen especially with England saying foreign visitors will need a 2 week quarantine. I reached out to Marriott and British Airways and was told that even though these were non refundable reservations that had I booked directly with them they would have refunded me. Expedia claims no knowledge of their policies and says they can't do anything about it for me. Of course there is no one to speak to at Expedia other than a useless virtual assistant.

Expedia Will Not Refund Our Insurance Package Deposit Of $246.00 Even Though Our Flights And Hotel Stay Were Cancelled By Them. We Booked Our Reservations Over 5 Months Out. How Many Millons Has Your Company Profited From This Practice Even Though It Was Not Your Customers Fault

My flights and hotels stays were cancelled by the airline and hotel I was refunded my monies for Those but expedia will not refund my insurance protection for my package.I booked my package over five months out. Now I am informed that I will lose my $246.00 insurance payment even though I did not cancel my package .Expedia will not even give me a credit. How many millions of dollars are your customers being taken for

I just dealt with them the other day. I was planning a vacation to Halifax, Nova Scotia and I am in Quebec. I had paid for the accomodations, flight and car rental and at this point, with about 6 weeks left to go, I went to the website and cancelled the car rental and not the notice I would be refunded. The flight indicated I had to contact the airline and I got flight credit. Well, that is something. I couldn't cancel Econolodge so I called in.

When I originally bought the trip, they kept offering me travel insurance and made sure that if I chose the link, it would pop up telling me that Quebec residents are not eligible. I got about 4 emails. SO, when I called to cancel my accommodations, I am told that I am getting nothing back. It was described as a cancellation fee. A cancellation fee of OVER $800? Seriously?

I have learned my lesson. From this point forward, I will do research and deal DIRECTLY with the airlines, motels, car rentals instead of dealing with these sort of "professionals"

Thank you, Expedia! My hotel was cancelled because of the coronavirus and I got the generic auto reply of: "your refund is being processed". Then, there was no communication and it was hard to find anymore information, or track my refund in anyway. However, about a month later, I received my refund from Expedia! I was beginning to think I wouldn't, based off of these comments. So, thank you very much! I understand that Expedia has been under a lot of strain due to this unprecedented global pandemic, and I'm grateful to everyone at Expedia for their hard work :)

Expedia is absolutley terrible. They are a con and deserve a class action lawsuit to wake them up to do the right thing. Where is our bar association?

My flight was cancelled April 6th. I called American Airlines same day and requested a refund. They approved my refund request but said funds would come from Expedia. I immediately went online and completed Expedia's refund request form. There was no option to speak to anyone over the phone or online. It's been two weeks and money not refunded and no communication from Expedia. .

Our flights Delta/KLM Portland to Istanbul June 17th, were cancelled by the airline and i received emails that I would get a credit voucher. Expedia was no help. I called Delta 800-847-0578, held for only ten minutes, gave them my Confirmation number and they are processing a full refund for us. I hope this helps. Call the airline.

Unfortunate that a lot of people have this same problem. About a few weeks ago our flight had to be cancelled due to border shutdown. We were told that a refund would available due to the inconvenience. So far no word from anyone until a few days ago we received an email that our refund could not be issued because we didn't cancel the flight, but the airline company itself. How is it fair to throw someone under the bus when something happens outside of the payer's control? So we decided to give a call to see what was up. So far we have been redirected more times than we could count. Honestly, it feels like they are pulling us around till we give up in frustration so they don't have to pay anything back.. We had been using Expedia a lot , but not anymore. I know, that we won't see any money from them but at least this people need to know how unfair Expedia plays. Formal customer.

Maybe the department of transportation can help out with this because the amount of time and redirects is honestly disheartening.

Expedia is a nightmare!!! My Delta international flight for June 16th was cancelled via an email I received. I was only offered a voucher using the same airline. Delta says they offer refunds, however after hours of trying to get someone at Expedia they do not respond or if using the virtual question/answer option, I only get run in circles. This is a crime. The Department of Transportation has said that if airlines cancel, then customers are entitled to refunds. I will have to call them and see if I can get an answer.

I haven't yet tried to cancel as my all inclusive trip to Cancun isn't till mid June but what has me concerned is my itinerary can't be found on the Expedia website

We've had the same issues as these other expedia customers. We booked a bundle package and have to cancel because of Covid 19. We went in to cancel our car first, which it did cancel right away but shows no refund. It never warned me there would be no refund, just cancel and then no refund. Like all these other people, there's no getting through to them. This is extremely frustrating as I'm not rich and can't afford to donate thousands of dollars to expedia. I have no idea what to do now.
I used to like using expedia to book our vacations, but now, I WILL NEVER, EVER USE THEM AGAIN! HORRIBLE CUSTOMER SERVICE

I have booked tickets for my family from Uralsk-Dubai-Uralsk via Expedia. Itinerary number: # 7509011858110, travel date 17 March 2020.
The flights were cancelled because of COVID-19. I contacted the Airline (Air Astana) with which I was supposed to fly, they approved and confirmed that full refund of my tickets is possible. However, they recommended to contact the agency (Expedia) where I purchased the tickets from to receive my refund.
I called Expedia several times, but all attempts were useless. I was on hold for hours which ended with my call being disconnected with the automatic reply saying, "all operators are busy". There is no alternative contact or email address on the website through which customers can send any request, which makes it impossible to reach out to Expedia.
After all attempts to contact them, I had to fill up the form on Expedia to cancel/refund the tickets and only got an automatic reply again. After 10 DAYS, I received a reply from them saying that they would issue air credits for the cancelled flights without asking me if I need it or not. I did not request any air credits from Expedia, I requested full refund because I will not be able to use these credits for another year as my job only allows me to take vacation once a year, so these credits will automatically expire. I think that in such situation when the flights were cancelled not because of customer's fault, Expedia shall fully refund the tickets and ask the customers whether they want a full-refund or credit before issuing any emails. Everyone has individual situations and giving air credits is not a universal solution!

I am very disappointed in such customer service.
Expedia, please refund my money!