Fido Positive Customer Service Ratings - page 2

I have been a Fido customer for nearly nine years now. I've had a variety of run-ins with customer relations over the years, and have found their staff to have steadily improved over time.

My last incident was me attempting to cancel my contract so I could do a phone upgrade before I was eligible for a free upgrade. I got bumped around a few times until I got the cancellation department. Once I had the rep on the phone, she was absolutely excellent and provided the best customer service I've ever had with a phone company. She stayed on the phone with me for nearly 45 minutes, all the way through my new contract creation, and she caught an error the Future Shop guy made when he submitted my new contract as 3 years instead of 2 years.

Thank you! I'm so happy that Fido has taken steps to improve their customer relations, and I'm staying as a customer because of it.

I have been with fido for four years, My parents have been with them for about eight. I think there service is amazing. The other day i wanted to figgure out why my bill was as high as it was. The rep looked over everything and told me i went over my data without realizing it. He even gave me a $10 discount just for the touble of watiing on hold for two minutes (He was getting my information). Overall i think fido is great, They constantly have great deals for people who for example dont use data but talk alot, or do a little of both, or people who are constatnly on there phones. I am cerently paying $50 for everything unlimited for my IPhone 4s. GREAT DEAL

had a fido rep call me to renew my contract, she modified my contract to save me 10$ a month by cutting off a service i wasnt using.
friendly, sent a new phone with my new contract (free)

I'd like to see more cell companies out there seeing what they can do to save their customers money.

Well, I am quite happy with Fido customer service. I think that I must have spoken to a total of 5 rude CSR in 6 years, which is not a lot. I think that they should be more cautious and strict in their recruitment process. A lot of the CSR are very young and immature people which tend to judge people just by the sound of their voice. If you sound like a recent immigrant, some CSR tend to immediately be kind of more familiar with you as if you used to watch the sheep or the pigs with them. After the usual greetings, you can quickly guess that saying "Good Morning, Thank you and Good day" sums up any good manners some CSR might have. It's a pity.

Having been with Fido for over 8 years, they've always been gracious to me. I now have the best plan they offer, and a bevvy of discounts.

Pro tip: be polite, but firm. And Customer Relations is your friend.

My Fido phone was dark after charging so I went to Conestogo Mall and spoke to Julie who fixed the problem quickly. She was polite and very pleasant. I have had nothing but good dealings with Fido and recently got a call advising I had excess minutes and if I wanted I could use them to NOT pay for a year which I gladly agreed to.

very satisfied with the service i received from this company

i have being a fido customer for couple of years now, i love there service and customer service it one of the best i have ever dealt with. satified with package and overall,