Frontier Airlines Customer Service

I am so upset with Frontier Airlines. My fiancé showed up 2 hours and 15 minutes prior to her flight. Only to be told the plane is over booked.This is totally unacceptable. I paid for her flight as a Christmas present now she has no one to pick her up. If anything happens to her I'm holding Frontier Airlines fully responsible. I want compensation for this blatant irresponsible act on part of Frontier Airlines. My address is:
6200 99th Street Lot 152. Sebastian Fl. 32958. I look forward to your response.

They will keep you waiting for hourssss without ever getting through. I have a pending refund that they are "sending" me back for more the 2 months.

Its sad how we are subject to these systematic lack-of-service and no one to make them accountable.

You guys deserve hell if there is one!

I would like to report an incident that occurred on frontier flight number 1042 from Orlando to Cleveland Wednesday, April 21.
I was seated in the bulkhead seat 1E my husband was next to me on the aisle the man that was sitting next to me on the window seat hardly ever had his mask on . Before takeoff he sat there eating some chips very slowly.
When we were taking off he decided to make a phone call. Throughout the flight he did not wear his mask once a flight attendant said to him please put your mask up. That was not long left. Also knowing bother to tell him to store his bag up above since we were at bulkhead seats. Everybody else had to but he was left alone. Also upon landing in Cleveland he was on his phone talking.

I purchased these bulkhead seats so I could avoid being in the middle of the crowded aircraft. I have flown frontier several times. My husband and I are quite upset as we are in our 70s and this is the first time that we have flown since Covid hit. I was not about to ask this man to put his mask on as he was not the type of dude you don't want to fool around with. I don't feel it was my duty. The flight attendants were very negligent and just ignored this guy. I felt very unsafe in the vulnerable. Please check into this and get back to me.

We will be flying back-and-forth to Orlando to visit our grandchildren if I and my husband cannot feel comfortable with frontier we will not fly on frontier again.

I got an email saying my FF miles would expire Jan. 15, 2020. However, I have a Frontier Barclay credit card and the brochure said my miles never expire if I use my card once every 6 months. I have used it monthly, the last time was Nov 2019. My miles should not expire. I called 801 401 9000 3 times today and each time I WAS HUNG UP ON. I explained on the second and 3rd call that I had been disconnected and each time they said they would call me back but they never did. wHENEVER i USE THE fRONTIER WEBSITE i HAVE DIFFICULTIES BOOKING FLIGHTS. tHEIR SERVICE AND SUPPORT IS AWFUL.

Need to contact someone about a reacuring charge on my credit card. I stopped pay ment ,$49.99 for the last 2years. I have had no contact with your company before. Please respond about this problem, master card ending in 5356. Russell Jones

Dear Sir/Madam

I travelled Frontier Airlines from Las Vegas to Denver on 30th October , I was very disappointed with your help on board from the staff . I asked one of the staff to help me put my carry on bag to put up above the seats , he said he could not lift the bag . He said I would have to lift the bag and then he could help me with it , the reason I told him was that I had a bad shoulder but he still insisted he couldn't lift it for me . I was very shocked as any other airlines I have travelled have been more than helpful. I hope that I get back a response as I have already emailed twice to Frontier Airlines .

Kind regards

Mrs Isabell Gannon

My sister and I flew frontier on April 15th due to the death of our sister, the flights were on time but planes over crowded. Going we didn't get charged for our carry on, but on the way back they charged us 90 dollar the girl at the counter was very rude, flight attendants were rude and very pushy will go elsewhere next time I fly.

So we flew into seattle on frontier airlines flight 141 and withing 15 minutes of the plane landing our luggage was locked up and no frontier staff was around. After 45 minutes of waiting around the airport we went home and called the baggage claim number and was told we would have to return to the airport to claim our baggage within 15 minutes of a frontier arrival. The customer service staff are very rude on top of not being helpful at all.

Do not get discount den membership, it is completely worthless. Just check the website and you can get better deals. I bought 2 round trip tickets to go to Florida and 4 days later the same flight was 100$ cheaper. Called customer service and they said market fluctuates and the there is nothing they could do.. This will be the last time I FLY this airline. AGAIN DO NOT PURCHASE DISCOUNT DEN YOU WILL AND CAN GET BETTER FLIGHT FROM WEB SITE.

The worst experience in my 64 years!
This airline should not be allowed to fly. From a bag that ended up at the Amercantile Airline baggage office to the horrible flight attendants and pilot, overseas customer "not help" line to the refund I did not receive, it's the most poorly run airline...and their fares are not cheap!
I hate them!

7/31/16 My wife and I were to fly direct from St. Louis to Las Vegas on 7/24/16. Due to excessively heavy traffic we arrived at the ticket counter in STL at 2:32 PM our flight was for 3:15 PM. Due to a rule, unknown to me and not readily published, we were not given boarding passes for our flight due to rule that states that you will not process tickets later than 45 prior to gate time. Your ticket agents would not entertain helping us rush thru,l one agent said that she would refund our money and when we asked for a refund it was refused. The same flight on the 25th was over booked and we were later put on and STL, Denver, Las Vegas flight 26 hours after our initial reservation. This not only cost my wife and I an extra night lodging in STL + meals, it nearly cost us our reservations in Las Vegas. A United ticket agent put much more effort into trying to get us on an alternate flight and offered suggestions. Not of this was offered by Frontier Ticket Staff. On the flight to Las Vegas I was not charged for a carry on bag containing medical devices for my wife and I. Return flight: Was to depart Las Vegas on 7/31/16 at 12:40 AM. Flight was delayed for two hours and actually took off 2.5 hours later. At the ticket counter the agent concluded that my carry on bag would not fit "Under the seat in front" of my seat and charged me $45 so I could place it in the overhead bin, where it fit perfectly traveling both ways. Why was I charged one way and not the other. I suggest that Frontier is greedy and does not care in any way about customer service. It will be and "Snowy Day in Hell" before I fly Frontier again. The ticket agent in Las Vegas presented a I can charge you because I can If you want to get home attitude and offered not solutions when challenged.

Hey Frontier! You have a big customer relations problem! I will probably never hear from someone in Customer Relations but have provided my email in the remote case someone at Frontier cares. Sadly disappointed and angry customer.

Frontier, on your baggage webpage link you state: Economy fares include a free personal item. But the website does not clarify what a 'free personal item' is. What are considered free personal items? I fly one-way DEN to DCA with you, Frontier, 4 August 2016. I will bring one item to carry on, my backpack. Is a backpack considered or treated as a free personal item? I clicked on the question: Do I have to pay to bring a carry-on bag? And Frontier's answer as "Last Modified on 09/01/2015 11:16 am EDT" is: 'Economy fares include a free personal item (must be stowed under the seat in front of you). Carry-on baggage is not included. You may purchase carry-on baggage at the time of booking. If you've already purchased your ticket, you may add carry-on baggage in the My Trip section on FlyFrontier.com, or when you check in online within 24 hours of departure.'
Please answer this question as soon as possible so I know whether to pay ahead of time or not.
Frontier's reachability is OK for automated system, but I need to speak to a live customer service person who can answer my question or supply a list of 'free personal items.'
Respectfully submitted

Worst Customer support I have ever encountered with a major corporation

I was issued a travel voucher for $200 on 26 April due to a cancelled flight from Denver to Orlando. Unfortunately my email containing the confirmation number cannot be retrieved and need your assistance retrieving this informatiion as I would like to book a flight now. Thank you, Betty Howell.

Pricing is horrible; basically a bait and switch a la carte pyramid. You pay extra for seat selection?? Are you kidding? Charge for carry on bag. Next thing they will probably add a pay toilet with chip card readers. Absolutely terrible management. CEO should be strung up.

I've been getting the round around for months! I am a frequent flyer with Frontier.

I took a flight in early March 2016, and my check-in bag was inspected.

I had a new pair of shoes in my bag- and only 1 shoe was returned.

I am out 90$, and I would like to make a claim - but no one on the phone, and no one on email

will respond to my plea!

It's frustrating to loose personal items. It's more frustrating to deal with Frontier customer service....

PLEASE EMAIL ME WITH HOW I CAN MAKE A CLAIM. THIS IS YOUR INSPECTION - AND MY LOSS!! THANK YOU

BONNIE THOMAS.

booked a flight from philly to punta cana, frontier put my luggage on the wrong plane. had to buy clothes and things until my bags showed up 3 days later. filled out all the forms and sent them to the correct people. 4 months later still no refund on the 136 dollars I spent and getting the run around. horrible service and communication.

On January 13th, 2016 I tried to order tickets from Rockford Ohare to Punta Gorda, Florida. I wanted tickets for February 20th for two adults. Somehow they gave us tickets for January 20th, 2016. I put the charge on my paypal acct for $148.00..After they took my money they would not change the date. I have talked to Cheapo several times. Finally three weeks ago they told me I would be getting a refund on April 13th. When I didn't get it I called again and they told me I had already been refunded to my chase credit card. No they didn't.First how would they know my credit card number, number two of course they didn't send anything. How would they know. If I had a Chase card? This time they told me I needed to contact you. I want my refund. I didn't even get an itinerary from the wrong date. I got nothing.

I booked a Rount trip flight more than a month ahead to Orlando, Florida on my return flight they told me they over booked the flight, we lost our money because the option was to fly 4 days later,hoping there was space available, since we had to get back to work we ended up purchasing 3 seperate ticket from another Airline for the next day. They told us there was nothing to be done. My word of advise to everyone planing to travel, Pleeeese DO NOT deal with Frontiers, they are worthless and incompetent.

Your airlines a joke so is you're customer service your agent John acted like he couldn't hear me decaf saying hello Sir are you still there hello Sir are you still there I could hear him and I know you could hear me but he was acting like he did it I guess he had to stay on the line with me for certain amount of time before he hung up your customer service could use some real something my father's dying and your agent is no hope he told me that they didn't fly to Texas and then I asked him where do they fly I need told me Dallas and I said what Dallas is in Texas I need is like oh and your agents no I mean probably everybody in the freaking world knows were Dallas is

To whom this may concern.
my husband took a flight from Madison Wisconsinmy LAX and I purchase the ticket online and when he went to board the plane they would not let him take his baggage his guitar and one carry on bag and had to leave it at the airport when I purchase the ticket if there was no mention of extra charge for his carry on bag and guitar he had to leave it in Wisconsin and had his daughter pick it up at the airport his guitar .is how he makes a living and is fires frontier airlines they would not let him carry on his guitar r 1 jerry on bag that was lesson 50 parents and my complaint is our shoulda been told that it was extra money to bring is 1 carry on bag and guitar now we have a trying to get the guitar mailed to us and that again were running into the same problem dad we don't have the money for shipping when a shoulda been a carry on with the airlines I'm very disappointed.

Most incredibly incompetent management second only to no management at all. Totally unresponsive staff and no live person to assist! Go greyhound before front and rear airlines!!!

My Husband and I each filled out an in flight application for the Frontier Master card. It was a Promotion to receive 40,000 miles each for opening up the Frontier MasterCard for just $1.00 and pay the yearly renewal fee of $26.00.. we put down all our private personnel info and Never was contacted. I kept getting the run around on what happened to the applications.. The flight attendants have our personal information because nothing was turned in.....

I want to tell you how absolutely disgusted I am with your Dulles ground crew and your telepne customer service. last Sunday as you are aware flt 1173 was continuously delayed and finally cancelled. You service people were absolutly rude and were nearly impossible to coomunicate with. They were helpful only when they had no other choice. The next morning when the make up flight was delayed there was no one to tell us what was going on. The desk and gate crew showed up hours after they should have been there while leavibg a plane full of passengers waitng to check their luggage. The voucher thay gave us was only good till January and we pissed when questioned about it; These are only the highlights and I dont have time to give the complete twenty four hours of misery.



if you care to talk about this please contact me at



Clarence Mesa



I am forced to do the return flight on your airline next week. That will be the end Of my Frontier experiences.

So I booked my flight to go home to my country of origin. I had a national passport from my country that was expired. On the day of the flight I was denied a boarding pass because of my passport. I had 5 other form of valid ID to verify my identity (green card, ssc, state id, birth certificate, marriage certificate). When I contacted customer Service for a refund they told me it's a Tsa regulation, and a immigration regulations in my home country. So I went a head and contacted both agency. Tsa only need any two form of valid Id to verify identity, and of course the cosulate in my home country clearly states they will never denied their nationals from returning home regardless of valid or expired passport. So frontier just lied to rip me off.
Desperately need to get home, so I contacted AA and asked what are there rules in this matter, and of course AA went ahead and did their research then allowed me to book my flight...
Oh! How could I forget the incompetent workers of frontier told me if I had documentation from Tsa, and the consulate of my home country that will allow me to board then I MAY be able to board. What BS!!!!! They should know Tsa regulations inside out, why do I need to provide their dumb ass with Tsa info???? Like seriously????
Still waiting for my refund, I'll be calling everyday until I get it. I don't need no credit for future use. I need my money back ...
I was denied boarding then return my money !!!

WILL NEVER RECOMMEND FRONTIER SERVICE TO NO ONE. IT SUCKS

I am a 80 year old female who travel fromJacksonville to Cleveland Ohio and I just wanted to let you know that the service was exceptional. Your personnel was very very friendly and courteous, and help me on and off the plane with professional courtesy, and I could not have been more pleased with your service.

Great service from Phila to Ft Myers Fl. Keep up the excellent service.

My brother, sister, two daughters and I flew Frontier from Wilmington to Chicago Midway on Mon. 7/15 and returned Weds. 7/17. I made the reservation online & printed boarding passes. I found Frontier's website to be easy to navigate in making the reservations and made seat selections. The online check-in and printing of the boarding passes was very easy. The aircraft (Airbus 320) that Frontier flies to Wilmington are nice planes. The staff onboard and at the gate were outgoing, friendly and even had a sense of humor. The planes to and from Chicago Midway were both full which is good since service to Wilmington just started 7/1/13. The flight to Chicago was on-time but the return flight was delayed due to a crew issue. Eventhough there was a delayed departure returning, the reason was explained, the plane boarded as soon as possible and the Pilot made up flight time on the return into Wilmington. My family and I were very pleased with Frontier, the staff and planes we flew on. I've been a Delta frequent flier for years, but am now also a Frontier frequent flier. I'm thrilled to have Frontier flying to Wilmington with direct service to locations like Tamps, Florida where I go every Feb. Hopefully Frontier will continue to fly to Wilmington for years. Welcome to Delaware Frontier!!!

I was flying from Orange County, CA with my husband on June 26, 2012, and needed a little help checking a bag. My experience in K.C., Mo. had not been a good one a week prior (also Frontier), so I wasn't too excited about asking again. Our agent, and I think he is station mgr. (Rick Chambers) was SO nice, and so helpful! He had the best attitude, and I saw it time and time again with passengers when he showed up again at the gate. Kudos for hiring such a great guy. Wish they were all like him.

I want to thank Cherie TCB Denver for her great service for a rather complicated problem in rebooking a flight.
She's a keeper.

Washington-National Airport: because of weather-related delays - my friend's mother had to make alternate travel arrangements:
1) Frontier easily re-arranged a new seat for my friend's mother to her satisfation; and
2) through the bustle at the agent's desk - I forgot my wallet - Mr. NGONGA found it and saved it for me; and tried to locate me. Mr. Ngonga was excited when I finally came to ask about a lost wallet. Mr. Ngonga had secured it and properly asked me to identify myself to claim the wallet. Moreover, it was the enthusiasm that Mr. Ngonga shared in my relief that my wallet was safe and returned to me. Mr. Ngonga made a terrific, positive impression upon me and for that - I will think about flying Frontier Airlines when I am making my plans. Thank you Mr. Ngonga.

ON MY TRIP HOME ON THE LAST CONNECTION FROM DENVER TO OMAHA I LOST MY WALLET AND IT WAS ONE GIVEN TO ME BY MY MOM BEFORE SHE DIED 3 YEARS AGO. I CALLED THE LOST AND FOUND DEPARTMENT IN DENVER AND TALKED TO SCOTT AND HE CALLED ME BACK THAT EVENING AND TOLD ME HE HAD MY WALLET AND WOULD GET IT TO ME RIGHT AWAY THAT WAS ON WEDNEDAY AND I RECEVIED IT ON FRIDAY! VERY PLEASED WITH SCOTT, HE WAS VERY NICE AND HELPFUL.
THANKS FRONTIER FOR YOUR VERY HELPFUL AND HONEST EMPLOYEE'S.
MARJORIE