Customer Service Scoreboard
SIXTEEN YEARS comprehensive collision coverage with Geico. They totaled my car, without even seeing it personally, and have refused to pay the claim. Like one user said on here, they "deny, delay, and outright lie" to avoid paying your claims. Run, don't walk, away from this company. They WILL NOT be there when you need them. Isn't that what you think you're paying for when you send in monthly premiums??
Called in to add a snowmobile to my policy and ask if there was discounts for getting married first. She asked me my girlfriends name, DOB, and D.L. #which I didn't have. The lady said you owe 20 dollars more per year. I said for what I didn't change anything?
I said she's not driving my truck now and never will. I just asked you if there was a discount for getting married that's it. I said I'll cancel before I pay that.
She asked me if I wanted to cancel and I said yes if your changing my policy without my concent. I said you don't even know if I'm married or not. She then said we could charge you with Insurance fraud then. I was pissed then! I pay all 6 months up front so you would think they would want my business.
She then put me onhold for 15 minutes to piss me off before I hung up the phone so I called back and talked to someone in a different state which said my policy was canceled starting tomorrow. What a disrespectful company!
Nobody would give me her name to file a complaint because it's her ID# that's in the computer not her name. What a horrible experience!
Geico's claim process for comprehensive damage is the Tenth Circle of Hell -- the one even Dante couldn't bring himself to write about. They deny, delay, lie, and anything else they have to do to avoid paying the claim.
Do yourselves a favor: Go with an insurance company that actually cares about its customers. Amica Mutual, USAA, Erie... They're out there. But run -- don't walk -- away from Geico. Whatever you save in premiums will come back to haunt you if you ever have a claim.
I am very upset. Because of your policies regarding rental cars when accidents happen, I am being put out and will wind up paying out of pocket for a rental car. This is unacceptable when it is one of Geico's customers who hit my car. I should not have to pay for anything, within reason. I will never have Geico as my insurance company, for they don't take care of others.
I was involved in a car accident, which occurred because the other driver was driving on the wrong side of a two-way parking aisle. Both cars had insurance with GEICO, and both claims were handled by GEICO Region IV Claims. Ignoring the facts I presented with my statement, GEICO made a decision of 50% responsibility on each driver. The decision is simply unacceptable, in view of the fact that the accident was a result of the other driver's fault. It was a very frustrating experience with GEICO
I was hit by a Geico covered person. I had to obtain a CHP incident report on my own. The report identified the other vehicle was in the wrong and ran into me. I reported the claim on Sunday (7/20/14) at which time I was presented with a claim number and told the other person had already filed a claim. I provided a phone number to call and the name Ron Fegan as the person handling the claim. I call and left a message with name, my phone number requesting a return call. Today (7/22/14) still have not received a return call so I called for Ron again. He was not available so another person said she could help. Asked why I have not heard back from Geico and was informed they did not have my information. When I called on Sunday I provided all the information they said was needed. Now I am being asked for the same information. Appears the first person needs retraining on how to pass information collected on. After providing all the information to Geico the 2nd time, I am being informed that I will have to take off work and take my damaged vehicle to one of their adjusters. I was informed that is something I have to do and Geico will not budge on it. Why is that? I have a job to pay my premium and people at work rely upon me to be there and do my job. Isn’t it Geoco’s job to look at my vehicle? I told the last person I spoke to today (7/22/14) that Geico could make arrangements to either inspect my vehicle at work or at my place of residence. I was informed that would not happen because of the safety of the adjusters. WHAT? I was informed that my vehicle could be driven so it is my responsible. WHAT? What about my safety? Geico adjuster’s vehicles are not safe to drive to my place of work or residence? Who are Geico trying to fool? Appears that if they keep me hanging on and making unethical demands, I will give up on their claim and line their pockets more? Not right, time to go public and let everybody how Geico treats their customers and warn them.
After switching to GEICO overseas, I expected some difficulties with the transition. I did not expect to be repeatedly charged after I informed them I needed to update my billing information, which they refused to allow me to do. I was then unable to reach them or speak with a representative after I made my intention to cancel all my policies known. This office has terrible customer service, the representatives are rude, do not listen, and they often give the run around instead of handling the issues.
The service I have recieved is so bad I will ensure I don't request another policy from them and will definitely tell my family and friends not to do business with GEICO.
This is pure BULL! Geico's phone lines are in a loop. No matter how many times you press "0" for an operator, the message begins again. After four "0" presses, they disconnect you with a very curt GOODBYE.
There is no way to reach a live person unless you know their last name, which the reps don't give to you when they call. The extension number given by the rep isn't recognized by the phone system either.
Amazing that it's taken nearly three months to settle a claim for $155 which was caused by the failure of one of Geico's insureds to pay attention while driving. If they are going to scam you for this little bit of money, thank GOD this wasn't a major injury claim. We have given them a GOOD FAITH letter (after two months of waiting) for reimbursement and will be filing papers in early July against them.
Anytime you speak to Geico Customer Service, put on your Lawyer Hat first and watch your words. They will take partial statements, partial information, and put it COMPLETELY out of context. You can clarify for the next 10-20-30 minutes, but they will hold that 1st sentence as Golden, esp. if that is in their favor. The Gecko has no bones, and flexes, but the company has NO FLEXIBILITY at all.
In the doing the above, no wonder they are rated so low in their overall Customer Services Score.
Use them ONLY when their prices are 30% to 70% below competition, since they are just abusing Buffet funds to BUY BUSINESS and build a larger customer base.
In short, use it to your advantage, and deal with the BS, but have enough savings in your pocket. If they are close to the pricing of Allstate, Statefarm, American Family or Nationwide, go there first. Not that they are perfect, but it is ALL RELATIVE.
Bruce
I was involved in an automobile accident twelve days ago.Pretty obvious whose fault it was,since I was rear ended.I have gotten the run around from Geico from the very next day when I called to report the claim to Geico. Unfortunately for me,I am suffering the consequences because the woman who hit me is insured with Geico.I have received the blanket response that the woman at fault is not responding,I have had to supply the police report,Because Geico takes a minimum of four weeks actually get one themselves.I have been without transportation for thirteen days now,and the only offer of a rental car,per their suggestion is to go through my insurance company.I believe that Geico is certainly hoping that I will not withstand the test of time,with the all to many references that I could claim this with my own insurance company.I have no intention of doing this,and I will fight with Geico every day until I get some service.When Geico suggests this,they certainly do not inform you that they can be exempt from paying my deductible,or guarantee that my rates won't go up through processing this claim myself.I have now been told,that this claim could take six weeks or more to process,And Geico cannot give me a rental car because the claim has not been processed.In the meantime,because my car is deemed not safe to drive,and it isn't,if I were to drive it and another accident occurred,Geico would be free of any responsibly to fix anything.Sounds to me like the perfect scenario to get a rental car.Oh,and I haven't mentioned,I was also told that I could get a rental car through my policy,but Geico failed to inform me that in order to do this,I would have to process the whole claim through my insurance company.i am going to report Geico to the BBB,and what a shame they will not stand behind their policy holders.I am going to be sure to tell anyone that will listen,about the run around I have received from this company.geico is not going to wear me down,to the point that I am going to file this with my insurance company.And although I was sent an email,that a representative would contact me within twenty four hours,that of course never happened either.And frankly,I find their staff is rude,and I cannot even count the number of times I have been told this is Geico's policy.And I am sure it is,so they will not have to stand on their responsibilities.I am going to get a rental car,and I am going to make sure Geico pays for it.It is quite clear in the police report,along with other statements who was at fault here.Accidents are a fact of life,but poor business practice is unacceptable.I would never consider Geico insurance after dealing with them,and certainly will not recommend them to anyone after this experience.And frankly,their customer service is lacking,to say the least Sincerely,Rochelle
WARNING, READ THIS and I AM OPEN TO ADVICE!! Where do I begin? On February 8th of 2014 I was involved in a car crash with a Geico client. She did not stop as she was pulling out of her driveway on a highway that has a speed limit of 60 MPH. I was driving NB and she was pulling on to the road going NB. This is a 4 lane high way which means two lanes go in one direction at a time. As she pulled out in front of me I made a split second decision to get into the left lane barely missing her back bumper. Despite my defensive, swift driving, she continues to merge into the left lane with me forcing me into the median where I hit a pole. Keep in mind she had a child in a car restraint in the back of her vehicle. She got a citation for failure to maintain proper lane, although she could have been written for at least 3 more tickets. Here's where it all goes down hill. I submitted a claim with Geico. Within the first 24 hours, Matthew Chandler, calls me with information regarding the claim. He states, that he has found that his client is only 75 percent at fault. I ask him how? He immediately ask me if my insurance company is going to take care of it. Followed by, putting words in my mouth by saying so you accept our offer?' Our first conversation is where I realized that Geico insurance plays dirty and are very very rude towards humans in general. Matthew had and still has no sense of what customer service is like. I denied his offer. So we fought back and forth for a couple of weeks. I asked in an email how I was still 75 percent at fault. He writes to me that his client said she pulled out on to the road and ESTABLISHED HER lane. She saw me coming up from behind her and then saw me get over and lose control of my vehicle forcing myself into the median. Well at 21 years old, as previous law enforcement, and a student getting a degree in Pharmacy, I know myself that if that were the case, she would not have gotten a citation at all. On top of that, Geico would not be liable for any damages that happened. So how does someone who established her lane get a ticket for failure to maintain proper lane? Lets keep in mind, the ticket was written off her statement to the police officer. I challenged this story as well with Matthew's so called boss, Joel. To be honest, I think Joel is fictional because every time I call to speak to Joel, Matthew answers or returns Joel's phone call. Matthew plays the role of an insurance adjuster, and a secretary all while being rude and degrading towards myself. I get denied any review that I have called in or emailed. I repeat I am 21 years old with a full time job and I am a full time student, I cannot afford to pay for the damages that have happened to my car. My insurance company requires a $1000 deductible. All I want is for Geico to pay for my vehicle, and all along the way I have been belittled, disrespected, and lied to with every phone call or email exchanged between Geico and I, in the last couple of months. Geico is also only offering to pay $1800 for the damages with their quote. My car is a lease and requires to be fixed at the dealership, the dealership quoted me a cost of nearly $4000. Which would mean that more money needs to be spent. All I want is my 2013 car to be fixed by Geico because I believe it is 100% of their client's fault. I attempted to avoid the crash one time before she made another bad decision. If anything, I deserve a pat on the back for being a good driver. I told Matthew Chandler he should thank me for not hitting his client going 60 MPH because I could have killed her, her child, and myself. The only thing that I have done in my favor is to get 3 of my friends who are still under 25 to cancel their insurance policies with Geico. Average $200 a person per month, and that is equal to $7200 a year that Geico will lose because of this one claim. What really irks me is the POOR customer service that Geico has given me. And once again, the way they talk to me. Lastly, What does someone like me do from here on out besides preach to everyone of my last friends and people I come in contact with to cancel their insurance policy with this company? All I need is for my car to be paid for and fixed. It has been close to 2 months and I am still out of a car. I need help, and advice. If you cannot help, please take this into consideration when finding a new insurance company. Geico is not the way to go. I have Statefarm and they company has treated me great. I would rate Geico at a negative if it were possible. Think about if Geico was doing this to your kids or your grandchildren. Nobody deserves to go through this especially when they are not at fault.
If you have seen this before, it is probably because I have posted on at least 10 websites.
I am tired of the poor customer service, the lying, the disparaging comments, and the impolite tones I have received from Geico.
After an accident (not my fault), called Geico. Talked to someone for about 10 minutes, answering their questions, but got disconnected. When I called back, they couldn't find me the person I had been talking to, so I had to answer all the questions again. With this second person, I could barely understand them. Then she tried to persuade me to not file a claim with them, but to file it with the other guy's insurance. Your insurance company is supposed to deal with the other guy's insurance; they shouldn't tell ME to. Also, she said it could take up to a year to get my check from them.
Well I am very disappointed in Geico, they didn't used to be this way, I had them years ago. There is a reason they are cheaper now and it is due to obviously in business you have to cut somewhere in cost if you lower your profits and that would be the reason for the high lack of customer service and the ability to help you. So if you want cheaper, great, if you want customer service pay the extra its not that much and it is highly worth it.
Geico is the worst. Especially if you purchase insurance through the Wappingers fall branch in New York. The office manager there Laura is nasty and should be fired. Its understandable why her sales team is horrible. Attitude reflects leadership. They lye about what they are putting on your policy and they lye about what is on your policy. They put things on your policy that you didn't ask for and thy don't ask you about the things you are suppose to have. They take advantage of consumers and put all the responsibility on the consumer to find what dishonest thing they did. The regional directors know their sales people are wrong but refuse to take responsibility. Beware when purchasing a policy. Geico lacks integrity. I wish I would of never got involved with them. Its not worth saving 50 bucks. I rather pay more then deal with there customer service and there sneaky sales tactics.
I was a customer of Geico Insurance for 15 years. They canceled my insurance for all my vehicles after I tried to pay my premium without getting the valued customer help I sought through management. I am very disappointed in their service and I will never recommend Geico to any one seeking auto or home insurance. Disappointed 15 year customer AWK.
1/10/14 My daughter was hit from behind,while she was stopped at a red light. The driver acknowledged their fault in the damages incurred to both the my daughter and the vehicle. Geico has not responded regarding the medical bills or rental car. The response I received from Geico on 1/23/14 was that I would have to wait until Monday for a supervisor to return my call. 1/31/14 Working/Single Dad - still waiting!!!! Claim
Used the instructions here and they worked perfectly. I was only on hold listening to music for about 30 seconds before an agent came on. Got my car insurance adjusted and lowered due to planned non-operation registration of my car for a few months while I am out of state. Thank you Contact Help for getting me to an actual live human being!!!
I submitted a claim to geico. one of their insured hit us. we have a police report that says this is what happened. they are disregarding it. they refused to authorize us to get an apprasal and the chevy dealer said they can't give us one without their consent. so basically we can not get our vehicle fixed.
This is the worst Company by far to get a claim reported and a claim number. If you try to reach a service rep you keep getting the same msg over and over again no matter what option you take. If you try to fax to the number they have given in the past it will not go thru. You cannot get an email address for their claims managers. They advertise their "on line claim reporting system" my question is if you don't have all the info they require what is the use to us it.
It would take 2 pages to explain the atrocities which have occurred at the hand of the Geico San Diego Claims managers and adjusters.
In a word- corrupt best describes their actions. I have solid proof with pictures and emails that they outright lie to avoid paying valid claims.
Richard Hoyt is the worst and most manipulative offender, with his boss Craig Hampton and Margi Rogers, running close behind. They will truly say or do anything to save Geico money or avoid being caught. They play silly high school type games and threaten customers with wasting their time to answer questions in a formal Examination, in an attempt to harass customers and make the claim disappear. They abuse the use of their on staff counsel to obtain their political goals to cover up their fraud of hiding evidence which would result in claims payment. If anyone needs a witness to misrepresentation,
I too was the victim of auto payment scam with GEICO. My bank card was stolen so when I was issued a new one with new number ,I was unaware that my premium auto payment was declined. GEICO says they sent me an e mail I never saw that policy was being cancelled. Now I will have to pay double the amount for insurance for the next year all because my bank card was stolen and they consider me high risk? Marl I R
GEICO is ABSOLUTELY the WORST insurance company for HOMEOWNERS. I was with allstate for 35 years never had a problem. So I mistakenly decided to change to GEICO/Travelers. After remodeling my home they cancelled me on a STEP to an OUTBUILDING (aka SHED) Keep in mind this shed holds a 60 dollar lawn mower. GEICO made this decision from a DESK in another STATE.... Mind you I have never had a claim with allstate in 35 years. GEICO lost a good auto policy and a good customer. WHAT A STUPID COMPANY
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