Geico Customer Service

User Reviews, Ratings and Comments

Geico customer service is ranked #178 out of the 630 companies that have a CustomerServiceScoreboard.com rating with an overall score of 46.41 out of a possible 200 based upon 364 ratings. This score rates Geico customer service and customer support as Disappointing.

NEGATIVE Comments

313 Negative Comments out of 364 Total Comments is 85.99%.

POSITIVE Comments

51 Positive Comments out of 364 Total Comments is 14.01%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

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Viewing Geico customer service complaints
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Was cancelled without notice on my homeowners because ins.co sent inspector by and it looked to inspector like no one lived there so was cancelled inside of 30 days.Without notice.gave excuse that they contacted us by E-Mail but when asked to repeat E-mail address they couldnot. No lender involved so no lender contact.Shop elsewhere if you want to be insured when you need it.

Popeye 4/30/13 3:43PM
I had to file against one of their drivers for hit and run. Their adjuster was rude and essentially called my classic car a POS. I had to argue with him just to get his estimate and get the car fixed which still is not and that was 4 months ago. I told them that I was going to sue their customer and bring them up on criminal charges for hit and run, he and his boss just said that that was my choice. Sounds like Gieco really cares about their customers. My guess, if their customer has a worse record, they raise the rates and make more money for Gieco. Glad I have someone else.

Not a Gieco Customer 4/24/13 9:23AM
I Had The Worse Service With Them. The Auto Adjuster From 100 Industrial Way Pa . Was Just Aweful . She Couldnt Explain Anything And Was Very Distant . Didn't Tell Me How Anything Worked And Said Its Just All In The Papers And Repeated Her Self When I Asked Questions . Never Made Me Feel Comfortable , She Never Told Me Information That I Was Asking . Told Me To Just Have The Body Shop Deal With The Issue. I Left Angry And Confused . She Didnt Even Catch All The Damage I Pointed Out And I Had The Body Shop Have To Verify The Damage. She Also Wrote All The Labor Times Wrong And Body Shop Was Even Taken Back By The Estimate. The On Line Service Never Returned Any Information And The Phone Had Way More Support And Was Way More Understanding But Over All This Was Just The Worse Experience To Have For Someone Thats Insuring You. It Was More Like A Fight To Have Insurance Help You And Not Them Working But Me Working To Just Get The Job Done Correct.

Anonymous 4/19/13 10:57AM
went to geico express at fallschurch,VA. Claim adjustor hard to reach after the my car was not completely fixed. She doesn't either return your call.

MG 4/18/13 10:44AM
Geico has cute commercials but the reality is far different.
Adjuster is rude after an accident in which a guy ran a stop sign and plowed in my car.
I don't want to sue anyone I just want my car the way it was before it was hit. Geico just wants the customer to shut up and take what they offer. You are left with no recourse.
So many people talk about how much they save each year but you GET WHAT YOU PAY FOR.

4hsmen 4/16/13 8:45AM
Adjusters don't know how to access a property in gated community on my rental property. Now they are requiring me to send photos. I can't do it because I live more than 300 miles away. Now they won't schedule re inspection without pics. This has been going on for two month.

Geico Sucks 4/15/13 3:26PM
I received a call from a adjuster when I reported a claim. I asked him, "would you call me back tomorrow? I am busy light now." He kept talking and asking several questions to me and just say "thank you, buy buy!" I was angry and feld he was very rude. I contacted with a geico customer service and today I talked with a supervisor for my adjuster. The supervisor was more than the adjuster. I asked would you change my adjuster to another one for the such reasons..., he said, "no, you do not have a choice to choose our adjuster, he will keep working with you."

I know if it is the company policy, the supervisor may not have any option for me, however he was also very rude because he tried to convict me that there is no problem at all in our service. I was suprised when he talked to me and even he was a supervisor, he was not ready to hear from any customer's voice.

My conclusion is simple.
I changed my car insurance.
there is no way to communicate with them.
I will not use any geico insurance any more.

lion 3/26/13 11:18AM
I called geico to see why the amt due was double, expalined it was including renewal amt. fine thats hard i don't get pd till the 3rd of month, the rep said I can extend till 4th, great what a great thing, I figured I had been with them since the 90's, so great, a favor. So I called pymt in on 4th of mar/13, had supervisor explain, their notes did not reflect what I was saying, SORRY YOU POLICY CANCELLED ON 27th AS YOU SHOULD KNOW BETTER, I have 6 day lapse in NYS, $8 per day per car and/or suspension, and then we have "ANGELA" who I did not have an interpreter, but I did get "hey thats the law", no notes here, you shoud' known better"

Kate 3/4/13 12:01PM
This company is the worst insurance company, Please do not deal with them!!!!! The adjuster who took care of my wreaked car knew more about what had to be completed than the customer service people who I dealt with on the phone. I was getting a run around, stated they could not do anything because they are a third party company it was up to me to get all the information they needed for the wreak. What am I paying them for-- oh yeah, now I know way they are so cheap!!! They don't work!!!! Believe me I will do everything in my power to spread the word on how bad this company is!!!!!!!!!!!!

Anonymous 2/28/13 8:27PM
Thinking I was with a good insurance{Geico}company!!!! NOT!! I was in a car accident and wasn't at fault at all, and when I call to make a claim the representative set up repair without my knowledge. Thinking I was going to go get my car to get a estimate. YEAH, I got a estimate a bill fronted to me for 990.00 for the repair company for me pay out of pocket. I called them mad because I pay all this money a month for me to still come out my pocket to pay for repair. I gladly cancel my policy and went to somewhere cheaper. Never again!!!! DAMN SNEAKS!!!!

nonono!!!!! 2/25/13 5:33PM
Geico is a very miss leading company.

A accident happened a while back where a young girl and her mother made us hit the back of her, she was 8 feet before the turn that she said she slammed on her breaks for, she flipped the rear driver off, and lied multiple times through out her statements for a 3MPH rear bump.

In the end we asked geico to not pay until we heard the number, and we find out later, that the Geico lawyer just payed them 42 grand for a minor accident, without consulting us.

We would have liked to fight it more, and even took the two women to court over it, but the lawyer totally ignored the customer, and did what he wanted.

Pissedoffgeicocustomer 2/24/13 3:48PM
Horrible they said one thing on the payment they were taking out of my account then took that plus 300$ more!!! Called they said sorry ma'am can not do anything. I said I authorized 68.75, that's it they again said sorry can't help you

fredjgalbraith@gmail.com 2/20/13 7:48AM
This is the worst auto insurance company I have ever encountered in nearly 30 years working in a medical office. They refuse to provide any information other than a claims address,refuse to provide any information about claims which have been submitted and which remain unpaid. I have much sympathy for any person with Geico insurance who has medical bills from an accident. I have never seen problems like this with any auto insurance other than Geico.

medical office biller 2/6/13 9:32PM
will never use geico repair shops .they tell you quick turnaround .it isnt they have lied several times .got car back and powerstering went out. they came got it said i would have my car the next day then the next day .now its the next day agen. they have had my car for 2 weeks tomarrow its i can say that i would fire or at least retrain david day cinncinnati

Anonymous 2/5/13 2:21PM
My wife was struck from behind by a Geico policy holder. Later that night my wife began to have discomfort, so we went to a doctor and got X-rays. The doctor advised that it is only muscle soreness and directed us to a chiropractor. We have a doctors bill totaling $395. Geico stated that we should look into making a claim with our own insurance and not theirs. Then they stated that they will fix our car, but they will not pay the doctor bill. The claims rep. was rude from the beginning. I have fought with them for months with no results. Do not get Geico insurance!!!!!

Dont Believe the Comercials 1/7/13 10:15AM
I THINK THIS IS SLOWEST INSURANCE IN CLAIMS I EVER SEEN,I WAS HIT,TOOK 45DAYS TO GET HELP,THEN HE RODE OUT TO MY HOME WROTE CHECK WHAT HE THOUGHT AND LEFT. I WENT STRAIGHT BODY SHOP,STILL NOT FIXED SINCE OCT.THIS TEAR 2012.NO CONTACT NOTHING,AND THIS TRUCK IN EXCELLENT SHAPE,NOW I MUST FIGHT DIMINISED VALUE,THEY WERE HORRIBLE THROUGH WHOLE THING,I AM READY GET LAWYER,AND I HATE THAT TOO!!

HRAVENSFARMER 12/18/12 7:32PM
I am very, VERY disappointed with my experience with GEICO. I swear I will never start another policy with them. I was involved in an accident that was 100% not at fault, and after about 2 months of jumping through hoops and investigations, GEICO finally acknowledges that I am covered and not at fault. At this point I feel relieved, only to enter a whole new set of problems. From lies, to misleading, to inability to get in contact with anyone for days, I submitted my vehicle for repairs only to have a month pass before anything happened. For one full month, my vehicle was pretty much put in storage. I detest GEICO, thanks for the horrible customer experience, you will not see me back.

John 12/17/12 9:22AM
Geico has the worst insurance customer service I have ever had. Their customer service supervisor is very disrespectful and obnoxious and I highly reccomend going to Progressive insurance or State Farm.

premier85 12/4/12 8:33PM
At the times to renew my auto insurance in Otober you sent an email,according to it I should pay mensually $ 91.85. and I just at my bank account you withdraw $ 98. 95 with out notice. for this reason, you can cancele my automatic paiement and I will pay each month by check. my policy number

Montas Onelien

montasonel 12/2/12 6:14PM
The worst insurance company of them all, bar none. Switched carriers to extremely poor service/incompetence at Geico.

Tom J 11/20/12 9:27AM
I was insurance shopping on the internet and checked out Geico. I went through the process and was given a quote of $700 for 6 months so I put my info to process payment. A revised quote came back at $3700 for 6 months. I have never, nor would I, ever pay this much. I hit the wrong key and payment was processed. MY STUPIDITY! I called Geico right away and they said I had to submit paperwork and then wait 7 days! I told them it took 30 seconds to take my money and now you're going to take 7 days. BS! I disputed with the bank. What a friggin nightmre...I hope that Gecko gets run over

jemahone 11/10/12 7:18PM
I cannot get a response to my request for a refund of premiums for 2 years that Geico should not have collected from my bank account. Policy Auto Ins.

Recently I filed a claim and Geico said that my insurance wasn't valid because Travelers were already in place when they granted and collected the insurance premium, renewed automatically and continued to draw from my account. I was told that my premiums would be returned. This was over a month ago. I've called and written. No response.

Mary K London 11/8/12 2:47PM
Like all other insurance companies - they are all great until you need something from them. I've had insurance with GEICO for years (current policies: 2 cars, motorcycle, homeowners) w/o ever making a claim then when my homeowners insurance on my 900 sq. ft. house lapsed (my fault) they raised my premium from $473.00 to $1240.00 per year. I'm taking all my insurance somewhere else.

Same old same old 11/6/12 11:12AM
Geico insurance is fraud. My car was vandalized, and after 3yrs of paying them out faithfully each month they reversed my claim against me. The worst insurance company ever. Pleas be aware. GO with the best not with them.

TINA 11/1/12 8:10PM
absolutly the worst service i have ever had to deal with. i spent over 3 hrs on hold and beign transfered to other departments. i have use this company for over 8 yrs on and off and never had this problem. i will never use yall again. i am going to continue to spread the word of how horriblly i was treated and how bad the service was. i pray that no one else ever has to deal with what i have just went thru

Anonymous 10/19/12 11:04AM

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Viewing positive Geico customer service ratings
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I just recently had to use GEICO for a minor accident and I want to thank you for making me feel comfortable and how quickly everything was done. work done on my car was beautiful and the whole experience made me feel so good.

Joan Brady 2/15/13 1:08PM
I am from Roswell, NM and just had an automobile accident. My adjuster is Blaine Bearden (?) not sure of spelling but I want to say this adjuster deserves a Straight A in all categories!!!! He was kind, offered quick answers and perfect service and made this horrible incident for our family much easier to deal with. This man deserves a raise!!!

AELignor 10/24/12 2:57PM
Geico has been the best by far, insurance company I have ever had. I have been with them for 15 years and have always had the BEST customer service of all my 30 years of having insurance. I may pay a little more than some of the other fly by night companies but the experiences I have had with Geico are worth it.

Uncle BoB 10/10/12 5:16PM
Am I the only one who has had positive experiences with Geico? I was side swiped the second week into a lease on an brand new Jetta by a woman who, coincidentally, was two weeks into her new lease on a honda. Geico's response was immediate. I chose to go to a Geico shop. They did crappy work so Geico allowed for me to go to another shop to have it fixed correctly. Shortly thereafter, I was rear ended in bumper to bumper traffic on the parkway and this pushed me into the car in front of me. Again, the only hold up in this case was the Allstate agent the guy who hit me was using. I even used the same shop they referred me to the second time because I liked the guys so much. The first accident they came and assessed my car at home and the second they came to my job (or vice versa, it's been awhile). They even came to my job when I had the complaint about the crappy work the first body shop did. I'm very happy with Geico over all and I'm sorry you all have had such terrible experiences.

Anonymous 10/9/12 10:27PM
I have recently had the misfortune of having both of my automobiles damaged by others. In both instances I filed a claim with GEICO and I would like to comment on the service that I received from the Claims Team. I dealt with two different ladies and both were very delightful to talk with. I found them both very knowledgeable and professional. They made filing the claims "a walk in the Park". The ladies were Cssandra Tippetts in Tucson, AZ and Michelle Robinson in San Diego, CA. The claim numbers were and respectively. Then I dealt with Jason Berkowitz my adjustor. He was also very professional and knowledgeable. He took over the repairs on both of my cars and kept me informed. The repairs were accomplished at Jimmie Johnson Chevorlet in San Diego, CA. If you have others like these three I would have to say you have a terrific staff. My overall rating of the service and personnel that I dealt with is absolutely OUTSTANDING.

Anonymous 10/4/12 9:01AM
My name is David Kennedy and I have had my first auto accident in 26 years. My Geico Claim Number is I have been assigned a claims representative named Scott Allen and the purpose of this email is to comment on Scott's professionalism, his thoroughness and commitment to the customer experience. I have not chased him down once and yet he has reached out and kept me abreast of the progress and expectation. I hope this email finds its way to his Boss and the positive comments serve to let him know what a good job he is doing.

Above Satisfied Customer 10/3/12 9:44AM
I have been a customer for 25 years. I think we may have had 3-4 claims in that time. we have never had any problems with claims, customer service, the website, nothing bad to report. Ever.

JustamominVA 7/23/12 12:34PM
The vast majority of these negative comments seem to stem from a general lack of understanding insurance from the reviewer. Couple of tips:

1. If you are at fault in an accident, your rates WILL go up in almost all cases. This isn't specific to any one company.
2. You have to pay your bills. If you don't, your policy will be cancelled. Again, this isn't specific to one company.
3. You should not expect companies with millions of customers to call you if you are late on a payment. The manpower needed for that would skyrocket your premiums. Also, for every customer that would appreciate a call, an equal amount would complain of harrassment.
4. Rates go up just like everything else. Gas, groceries, electricity all go up. It's called inflation.

If you have realistic expectations, you're not dissatisfied as much. I've had insurance with Geico for years. Had multiple claims and have always gotten top notch service and fair settlements. Their price is hard to beat and their website is the best of any auto insurance company.

Informed Consumer 4/12/12 4:33PM
I don't know why there are so many negative reviews about Geico. I've had nothing but the best things to say about them, yet I keep hearing how much they suck. They have always been the cheapest out there; even USAA is a couple hundred more for the 6 month premium. I've had 2 claims, one when a truck side-swiped me and I just filed another for a deer that hit us on the highway. And both times the first thing they asked was if anyone got hurt and how we were feeling. The customer service has always been so genuinely nice to me even while filing a claim. Not only were there no problems, but when the truck hit me, they not only fixed the damage done by the truck but they fixed other things that had nothing to do with the incident and the car looked better than before! Maybe I'm just lucky but I haven't seen them try to get out of anything; instead they seem happy to help.

Anonymous 3/20/12 11:58AM
The customer associate that I spoke with was absolutely wonderful. He helped me file my claim/accident report quickly and effectively. He called me the next day to check and see how the process was going. He also contacted the other insurance company for me in order to start the repair process quicker. I am very impressed with their customer service, and that says a lot.

ljohns09 3/14/12 8:01AM
i can't believe you geico hire some one like jenna darrell to your claim manager because she is rude, also she has no patient with customers. since that day she acted like she doesn't care about any of customers felling, i think she does not deserve to be a geico employee. she even asked me: where do you find my phone number? i am a geico customer i think that was an insult, i think of leaving geico but because that was the first a geico representative acted like that i let it go, do not hire someone like that no more thank you

Anonymous 3/10/12 9:33PM
I've been with Geico for about 10 years now. They were a significant savings for me at the time, and as far as I know, they still are (though I've not looked elsewhere). I have bragged about this company, and bragged, and bragged. Every single time I call, I am able to get customer service immediately. Every question I have, is very easily answered by the person who answered the phone (I never have to ask for a supervisor).

My experiences with claims:

I had my vehicle struck at the apartments where I lived. Not sure what happened, as the car was parked at the time, but it pretty significantly damaged the rear quadrant on the driver's side of my vehicle...the door, and into a piece on my car that extends from front to back. I called Geico immediately, upon recognising the damage. I have a $500 deductible, but was told it could be lowered to $250 with a police report, which I got that evening. Later that night, a Geico representative called ME and wanted to know if I'd received the report and was ready to move through the process of having my vehicle fixed. I was getting ready to leave (Atlanta, GA) for the summer, and go to Louisiana...told them I didn't want to have the repairs done right now. They asked when I thought I might be ready, and I told them when I returned. They asked when I was expected to return, and I gave them a date. They asked for a good time to reach me and I told them probably at about 10am. Almost 2 months later, on that exact day, at exactly 10am, I get a call from Geico asking me if I was ready to have my call repaired. I laughed, and told them I REALLY did want it fixed, but needed my car that week, and gave them a new time and date to call back. Exact time, exact date, I received another call. Still was not ready to have my car repaired (the damage didn't effect driving), and had to tell them I would call them when I was ready. I was very pleased with their EAGERNESS to resolve the claim, whether for their own books, or other cause.

While in Louisiana, my fella and I both got out of the car, and he locked the doors when he got out, with my keys sitting under the driver's seat (the plan was to take groceries in and come right back out to leave, so I didn't bother to carry them, so I could take in more bags). So, I was locked out of my car, 1k miles away from home. I called Geico "on a whim", and gave them the situation. She asked me where I was, and asked me to hold. She was back on the phone within 4 minutes, and told me someone was on the way and should be there within 10 minutes. Within less than a half hour of making that call, we were back in the car, and received no bill for the service.

I have the mechanical breakdown service on my car. It's a 2006 PT Cruiser, and when I am running the AC during the summer time, it tries to cut off on me at traffic lights and stop signs. This drove me nuts last summer, but we've read up on it and have learned that this is a common problem for the car. The last time I made my premium payment over the phone, I was asked if everything was going well, and if there was anything else they could do. This problem came to mind and I told them about it (at around 10pm). They were right on it, and the next morning, I received a phone call from their mechanical breakdown specialists who wished to resolve the problem. While on the phone with them, I mentioned I'd never had that initial repair covered (more than a year ago)...they immediately set up for me to have that done.

NEVER had customer service that touches Geico. Their customer service people actually sound like they enjoy their job, and when I'm on the phone with them, it's like I'm the only customer they have. They have gone out of their way to solve issues for me, even when I myself am not terribly concerned. TOP NOTCH.

I read through many of the negative complaints here, and for those reading through them who may be second guessing Geico, do keep in mind that most of the time, people only bother to say their piece when they have something bad to say. Given the number of vehicles and homes that Geico insures, I feel they have a relatively small number of such complaints...and though I wasn't pleased in reading them, I know without a doubt that the Geico I know has been much less expensive, and much MORE attentive, than any local insurance company I've had.

I rate their service a 10+, and I HAVE recommended them, every time the matter of insurance comes up with anyone I know.

Sarah 2/24/12 5:49PM
I AM A FORMER CUSTOMER AND CANCELLED BECAUSE I NO LONGER HAD A CAR.

I WAS PLEASED WITH YOUR SERVICE, BUT I HAVE A COMPLAINT ABOUT YOUR COMMERCIALS, MOST OF WHICH I ENJOY......BUT PLEASE, PLEASE, PLEASE LOSE THE PIG. EVERYONE I TALK TO HATES THE PIG AND WE KEEP HOPING THE GECKO WILL EAT THE PIG, OR AT LEAST PUT A GAG ON IT.

THIS IS A SERIOUS COMMENT.

PENELOPE8 2/8/12 3:05PM
On February 4, 2012, Michelle Peyton
was excellent in explaining and helping
us to improve our GEICO Automobile Policy.
We appreciate her highly professional
assistance.
Thanks

Anonymous 2/5/12 1:49PM
I had an accident in Lafayette LA, with a rental car. Geico paid damages, covering all expenses for both cars. I paid $0. Thanks.

Lafayette 1/10/12 8:17PM
Hi . GEICO IS GREAT. THANK YOU SO MUCH GREAT BUNCH OF PEOPLE. YOU HAVE MY INSURANCE FROM NOW ON. WILLIAM C DUSH

WCD1960 12/30/11 3:45PM
I just wanted to thank Amanda in the claims department yesterday.She was very helpful and I wanted to let people know.Thanks for her help.
Also thanks to Jason Nelson and Bill at 911 collision centers.( on Eclid in Tucson, Az) They did a great job.
They treated me very well and fixed my car very quickly. They were so good at answering all my questions. They treated me very vell and I want their supervisors to know. I will recommed them to anyone I know to go there to get thier autos worked on.
Thanks so much for great service.
Jodi Stachowiak

jstach45@cox.net 11/12/11 7:51AM
I was in an accident today and called Geico immediately after to get the ball rolling. I spoke to a gentleman named Tyson who was SO helpful, friendly and patient. I was, understandably, a bit shaken and probably didn't make much sense but he walked me through everything, told me to answer what I could, and we'd go from there. At one point we got disconnected and he promptly called me right back, so I dealt with him the entire time. Hopefully the rest of the claim process will be as easy!

scdriver111 11/6/11 6:51PM
I called today and was surprised by how quick and easy the phone call was. When we signed up for our policy, we thought we listed the correct lein holder for my vehicle. However, we got a letter in the mail stating that our lien company had received a notice of cancellation.

I called Geico. The phone call took literally three minutes, tops. The girl was very polite and helpful and even offered to fax them without me even asking. She also signed me up for the online account stuff. I used to have a regional insurance provider who was very picky, so had the best rates. Our rate with Geico is literally ten dollars more. And now, wherever we move, we can get in touch with someone (easily and quick apparently, if today is any indication) instead of being required to visit an office.

coffeejunkie 10/21/11 12:42PM
I would like to compliment Wanda Semidey. She was one of the best customer service representatives that I have ever had since I have been with Geico. She was very concerned and made sure that I received the best service possible. It took me awhile to find this comment section, but I was determined to find it because Ms. Semidey's outstanding customer service skills should be acknowledged.

Anonymous 10/4/11 6:12PM
I just recently opened a policy with Geico. There sale were extremely helpful, every Representative and supervisor I have spoken with has been extremely friendly and helpful. They truly are the more affordable insurance company. I worked in insurance at another company for a year so I know the requirements as well as discounts reps can provide. All the reps I have spoken with have done there job to the best of their ability, and anyone who says otherwise more than likely just has a bad driving record.

ladiilocs 9/19/11 12:30PM
I posted earlier about a problem where GEICO would not renew our insurance after a $300 claim. I filed a complaint with the insurance commissioner, and received a call from GEICO. They were extremely nice, and fixed the problem.

elizabeth074 5/9/11 10:02AM
I've had some issues with my auto adjuster but I want to give a shout out to the customer service people that I've talked in hopes of getting the issue resolved. Janet, I forgot her last name, she was awesome and got my glass claim processed even though my adjuster was MIA. Charles Pence from the San Diego office lit some fire under the Arkansas people. Thanks a lot for all your help guys!!

csbronson 3/9/11 11:53AM
Rhonda in Customer Service on Jan 14, 2011 was personable, polite, and knowledgeable. she went right to work to take care of my needs and did so with great efficiency. The contact ended with relief and surprise at how easy everything transpired. Thank you Rhonda & Geico for making the changes I requested and meeting my needs for coverage. You are the greatest!

Mrs. King

Kat 1/14/11 1:59PM
I love love love GEICO. I have had my vehicles insured with this company for over 10 years and have never had a single problem. Any time I have had to contact a customer service or claims rep there they've been nothing but polite and professional. I've had a couple of claimes, the most recents, being hail damamge; which was settled (check in hand) within 24 hours! I couldn't ask for a better company.

Anonymous 12/28/10 3:29PM

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As a former GEICO customer Service Representative. I'd like to say that we really do try to resolve customer issues as we are best able. I personally have bent the rules and worked days on a single difficult issue just to satisfy and our customers. Sometime we simply can't help the customer, we are often limited by state laws and regulations.
We are highly trained and have to pass a state certified exam just to be a customer service rep.
I worked in a call center (phones) in the service center only so I can't speak for any other sector.
The job was demanding with back to back calls, and few breaks. We were monitored for performance and praised or reprimanded accordingly.
I was often yelled and cursed at for issues that were not Geico's fault ie "I got pulled over and ticketed because my plate has expired and you guys never told me it was expired." Customers need to take personal responsibility for there actions and realize that Geico is an auto insurance company and nothing more...we are not the DMV, your wife, or your cousin who stole your car and drove it into the river.
vitiatex 11/27/12 7:22PM
I work at a collision repair facility in ohio, and was briefly on the geico rx repair program. Let me tell you what they do, they force the shops to fix your car for half the cost at roughly twice the normal speed using the absolute cheapest parts available. Collision repair is not fast food service, peoples lives are at stake, and it's many times families #2 investment. If you have your car fixed by Geico its getting fixed by a disgruntled shop at the lowest bid. I can only imagine the horror stories across the country. Get State Farm, they don't use aftermarket parts.
Iluvcars 10/13/11 10:06PM
Wow- it is kind of heartbreaking to read the negative reviews.
I have worked for GEICO for a little over 8 yrs, I will tell you sometimes it is very difficult to understand exactly why they mandate handeling of specific transactions in a certain way. Some of the issues are to do with legal issues and sometimes it quite honestly is an effeciency issue. I do go through a lot of training and have to pass background checks periodly to maintain my job so most of us are fairly normal people that have just chosen this as our place of employment. You can imagine by reading the reviews that sometimes it can be a difficult place to work. I will flat out tell you some of the complaints are accurate however there is 2 sides of the story, I saw one in reference to towing and rental for a while there, not sure if it still is that became the norm, but the reason was because of how many complaints that people were making about not having rental car coverage if they had an accident. So it became important to make sure they were offering it to every customer, when I did it I tried to make sure people knew, but what typically happens is the person is at a dealership and there is just too much going on. Some days are better than others, but most of us do try to do a good job. If you really feel that you are not being treated fairly the voice of the customer is 10x more than anything I can say.
msgeico 3/5/11 7:11PM