Geico Customer Service

User Reviews, Ratings and Comments

Geico customer service is ranked #233 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 44.22 out of a possible 200 based upon 483 ratings. This score rates Geico customer service and customer support as Disappointing.

NEGATIVE Comments

423 Negative Comments out of 483 Total Comments is 87.58%.

POSITIVE Comments

60 Positive Comments out of 483 Total Comments is 12.42%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Geico

    Customer Service Scoreboard

    • 44.22 Overall Rating
      (out of 200 possible)
    • 423 negative comments (87.58%)
    • 60 positive comments (12.42%)
    • 4 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.4 Issue Resolution
    • 3.7 Reachability
    • 2.7 Cancellation
    • 3.9 Friendliness
    • 3.2 Product Knowledge

Add your review!

Posted by Anonymous


Idc if the whole world knows I'm swearing up n down- this is a horrible company- I got with them 5 yrs ago- n they were ok- I day it took over an hour to get a live kunt who didn't help. I started waiting again and then I had to stop- bcz I truly wanted to do the Gun slinging- I wanted to kill someone-?so thx Warren for nothing- why don't u spring for the 20k n hire someone u kunt-!corporate America needs to die

Posted by Amber W


I pre-paid my Geico auto insurance policy for six months. 2 weeks ago I experienced a tire blowout on the freeway, which caused me to fishtail and side-swipe another vehicle. I was not cited by law enforcement. Nobody was injured. Yesterday I got a letter in the mail stating Geico is canceling my policy due to the claim. Nevada law has statutes requiring 30 days notice (NRS 687B.310 - NRS 687B.410 and NRS 686B) but I get 2 days notice, and for an accident not caused by bad judgment or impairment... my tire exploded! Geico does not deal with customers fairly, or even lawfully; don't expect them to have your back. Neither me nor anyone in my family will ever again use Geico for auto or home insurance.

Posted by Anonymous


Geico's Representative Keith Id#241810 attempted to explain why the system was unable to accept my payment from my credit union. I had tried the day before. Before calling again, I checked with my credit union to make sure that the routing and account number were correct. The rep from the credit union said everything was fine and it may be a tech issue on their end so to ask for a tech support person . When I suggested that, the Supervisor Em relayed the message that she would not do that. She said to just write a check or use another payment method. I said this was my payment method. I asked if we could speak and she refused and said she would call back. The supervisor was extremely unprofessional and uncooperative. This was all with an attempt to pay a bill. I fear to think what would occur if I was trying to submit a claim.

Posted by Matt O.


After 10 years of being covered by a Geico. They decided to drop me because of a DUI. One night lapse of judgment not a pule behavior, and they don't want to cover them anymore. I can never recommend this company for car insurance any longer. They are trash, not loyal to people that have been loyal to them.

Posted by Anonymous


I have never had a problem with geico until I started building a classic car now they said what I was doing was unwarranted and they will no longer cover it. I put an American flag mural with our true American hero's police fireman and soldiers the American eagles on the front and so on. So being patriotic is a bad thing to geico. So now I have to look for a new place to do business.

Posted by Stephanie_9002


STAY AWAY! I have been a loyal customer since I could drive (17 years). Zero accidents. No late payments. I got into my first collision and they claimed that Collison Coverage was removed. They would not even send a car assessor to look at the damages. I am a Veteran and a hard working single mom...and they showed no good faith. I will NEVER recommend to anyone, because when you need them, they aren't there.

Posted by Deglyph


The difficulty created by the claims adjuster in trying to increase my liability and decrease their settlement was so unethical and demeaning that I catapulted me into one of the deepest depressions of my life. Even if you have carefully collected evidence proving you are not liable the adjuster in particular, of the three person teams Geico assigns to deal with each claimant, are driven to and highly skilled at keeping you off balance and discounting facts while constructing an alternate narrative that they keep repeating as if, like trump and his supporters, they will keep pushing their version even when their lies are ridiculously transparent, ignoring facts to make you so exasperated they're going to drive your blood pressure through the roof. Ultimately, my only recourse was to file a complaint with the California department of insurance, the BBB, and the state attorney general.
The aftermath? I decided to quit driving altogether so never to risk encountering such an ordeal again and to use Lyft and Uber and brief car rentals whenever routine or travel transportation was necessary. BEWARE - their sole directive is to save Geico from parting with even the smallest settlements.

Posted by Sayin It Likei-s


Geico has been a good insurance company until the last few years. They messed up my automatic pay and almost canceled my insurance twice because of their mistake!! Then this year the prices are sky high!! A lot higher than what I paid just a year ago. Even with my "good driver" and the drivers class I took. I only drive my car a few miles to work and the car if I sold it would probably not even be worth 5000 only because of the year and miles, it is a good car and reliable. Yet they want to charge me a fortune to cover it!!

I have been a customer with Geico for 18 years. If this is how you treat your long term customer, I guess it is time to change companies.

Posted by Anonymous


The price you are quoted is not the price you will be charged. After you have paid the quoted price in full the extra charges start coming with out explaination This company is a scam

Posted by Spurs


13 years insurance with Geico with inflation and course them going up in ? we had to switch. They didn't even try to keep us JUST got THANK U For BEING A VALUED MEMBER, I'm THINKING IF I'M A VALUED WHY DIDN'T THEY TRY TO KEEP US?!!!!!!!

Posted by maryann


Voice mail from Hell. You can't reach a live human.

Posted by Dr.Frustrated


Was rear ended 7 weeks ago, not my fault as i was in full stop waiting for traffic, Geico sent my car 2 weeks after to a body shop in Hialeah Florida, 5 weeks after i still dont have my car back even though all of the parts needed have arrived. Owner tells me she does not have enough employees for the abundance of Geico cars received. Have been a Geico client for over 20 years and never had an accident until now, paid all of that money for so many years and now they send me to a cheap body shop that cant even hire enough employees I AM A VERY FRUSTRATED CUSTOMER, be aware before you sign on with Geico.

Posted by Anonymous


Email documents out of the blue with demands to sign, can't reach a person when you want to discuss the out of the blue paper work. Wait time to talk to a human are looooooooong. Basically, use anyone else.

Posted by Anonymous


On Hold For 40 Minutes Waiting For Costumer Service

Posted by Mbass


I made a payment with my on line bill pay with a debit directly from my checking account in the amount of $824.00 on 9/22/2021. Geico sent a confirmation email they received the payment on 9/23. The email however claimed I made the payment from a credit card ending in 5768, a card which I never had.
I didn't understand why and called customer service to ask if it was an error. The represent said he never saw that before and immediately cancelled the payment and told me he did so after the fact. Turns out it was my payment and that the third party vendor my bank uses to process EFT payments sends them as a credit card. I did not give him authorization to cancel the payment, I just wanted him to confirm it was or was not an error. Without researching why, he claimed it was.
To make a long story short I spent 7-8hours on the phone with Geico trying to find out where the money for my payment went. One returned call from Geico told me they sent the payment back, another call the following day said they never received it. Meanwhile my bank said Geico received it and will forward transmission records as proof but it takes 7-10 days
A customer cannot call back any single rep or supervisor who I spoke with to ge t status, you can only call the main number and speak to whoever you get. There are notes outlining each call, but in many cases I found notes were incorrect and I had to repeat the whole scenario over and over. In short, the representatives I spoke with were pleasant and professional, but it's a shame their management policy on callbacks hangs them out to dry. My customer service experience was , and still is very poor. Easy questions are fine, but for anything difficult, plan on spending hours. It's 9/29 and is till have no idea where my payment is and they will not do anything to ensure it's not cancelled.

Posted by Butch


I have had multiple policies with Geico for over 30 years without a claim and was treated horribly today after they made a mistake and canceled my insurance policy over it I am now with a different insurance company

Posted by Igor


They are all too happy to take your money and threaten you with cancellation when they don't get it on time (even when it's their error) but when you have a legitimate claim you cant get them to respond whatsoever. As I type this I am on hold for 54:41 minutes. Once I get my money from this claim I am leaving Geico forever (and I've stupidly been a customer for decades). Absolutely abysmal customer service. You couldn't find a 'company' worse than this. Good riddance.

Posted by CEEGEE


30 to 50 minute wait to talk to customer service at Geico. If Geico can't hire more people to take care of business on a claim, why should I trust them with my money?

Posted by Aditya


Geico is the worst insurance company ever. Reasons listed below.
1. They have lower rates at the time of sign up. After one month they will jack up rates without any reason. I was paying $1750 with liberty and geico gave me a quote of 1200 so I joined Geico. Then after a month, Geico jacked up my rates 2000 without any reason. They said, system did some recalculation and your revised rates will be effective immediately.
2. I switched Geico aftter few months and then Geico is bluffing on my regund check. On phone, they said, they have issued a refund check of $1238 but I haven't received it even after 2 months.
3. Geico is a bunch of liers and reps are psycopaths. They talk very rudely and are the least helpful creatures (not enough to qualify as humans). They have no clue about their own process workflows and can't answer customer queries plus they don't have any basic communication etiquettes. They don't listen and ready to butt in when the customer hasn't finished the question. Seriously, people at grocery store cash counters are at least 1000 times better than greedy Geico bloodsucking monsters.

Posted by Anonymous


Irma from your North Las Vegas office is not very efficient. She not only got my street address wrong but the Unit # was also incorrect. I had to drive 20 miles to pick up my insurance cards because I did not receive them in a timely manner.

Posted by Anonymous


Got a call from you guys a week ago mind you i was rearended 3 months ago the lady said they would give me a check to fix my car because at first they were totaling it because its cheaper to do that than fix what was their drivers fault fORGETthat i am a grandparent homeless and barely making it and i need my car for work and home you want to pay the car lot and leave me no car and no money to get another instead of fixing my freaking car so i have no choice but to drive this messed up car or not have one you idiots have no sense of right and wrong jjust always find the cheapest way out and forget that everyone is different and so is each circumstance i saw 4 ppl in there with me and everybodies car they said was totaled really but 3 of us drive there sad you all are just sad

Posted by loop


when you buy a pickup and make monthly payments you have to get [what they call full coverage insurance]. my pickup was stolen and one month later it was recovered. before it was stolen it had a ding in the rear bumper, and a shopping cart dent scratch in the middle of the passenger side front door. all other dent's, bend's, scratches, burn's,and everything else was put there by the worthless piece of pig dodo that stole it. geico is just as worthless as the worthless piece of pig dodo that stole my pickup. geico is not fixing my pickup according to, what i thought, the policy they sold me, said it would fix. they did not tell me that i have to pay a deductible per dent a deductible per scratch a deductible per anything. Now my pickup is not getting fixed the wright way.

Posted by darin


i called in to have my home address changed since I moved and my auto insurance went up $17 a month more for no reason.. I live in the same county as before, in fact I am also closer to my work now (about 5 miles from my work and before it was about 15 miles.) They told me that I had on my policy 12,000 miles a year on my car I drive to work, would I like to change that so I said yes I am a lot closer to work so reduce it at least to 10,000. when in fact I ACTUALLY had 5,000 miles a year to work so it should of went off of that and then reduced it to maybe 4,000???. It was so easy for him to raise the miles to fit his suggestions, but he said there is no way of putting it back to what the miles where before I called him to have my address changed. I now live literally 5 minutes from work now instead of 15 min and my rate went up $17.00 a month. POOR service and communication with your insurance agent. I Do Not feel that I have to fill out a questioners on my miles and send it in now to have it put back to where it was... HIM mistake. Note; I have been with Geico for many many years, good driver and no claims.

Posted by Laura


Called last night and asked about a policy for my brother whom was purchasing a vehicle . Spoke to Cynthia wright ... she was interrupting me very rude then she transfered me over to a supervisor Britney Maguire... and oh my goodness. She was worse than Cynthia. This lady interrupted me, belittling me, calling me a liar then she transferred me to a sales rep... Aaron. Geesh... geico honestly has the worst people working under them. Just rude. I will be looking elsewhere for car insurance and insurance for my home. I will NOT be treated this way when I'm paying people. Pure sadness

Posted by JJ


Do not switch to GEICO! I had two people tell me I would be sorry, and they were correct! There is not enough time to explain all that we have been through with them, but they certainly can't be trusted. I am going back to State Farm immediately!

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Posted by barbcat


in addition to my very positive rating for jessica, i would like to leave another very positive rating for Pablito, who helped me start the whole process and also saw me through the first rental car steps. he was very knowledgeable and just rreally nice throughout. without him, i probably would have not had such a great experience. thank you, Pablito!

Posted by barbcat


kudos and highest praise to geico customer service rep, Jessica. not only was she of major help, she was kind and sweet and a real pleasure to talk with. i think she realized that, in spite of making jokes, i was really stressed, and she was totally reassuring, knowledgeable and efficient. please don't lose her!

Posted by Anonymous


Dear Geico, thank you for hiring such wonderful people to represent you...I am not happy with your company raising your rates but I am happy with one of your wonderful Customer Service Insurance Gurus down in Texas! I did not get her name correctly, but she answers the phone as the Insurance Guru. She realized I was upset when our conversation ended, so she decided to call back and make sure I was okay! That is the kind of people we need more of!!!!! She made my day thinking that someone actually cared! I cannot sing enough praise for her so you need to do it for me. Up that wonderful woman's salary!!! Thank you again Miss Customer Service Insurance Guru!!!!!

Posted by Maggu88


They are terrible, real quick to charge ,but don't you have an accident, because they disappear. Car was vandalized in several places and needs to be painted, new bumper and several dings all around vehicle. Filed claim and it took forever to get them to start handling issue. They sent 700.00 check and advised me to give to auto shop along with my 700.00 deductible that I didn't have on my contract. Don't know how they came out with that amount. Been paying insurance on that vehicle since 2012 and they figured that 700 would repair my SS Camaro convertible. Lol. Spot painting and fixing a mangled front bumper is not why I paid insurance all those years. I want a new bumper and new paint job with BMW quality paint. 700. From insurance and my deductible don't seem like a good deal for me. Been like 3 months and did not accept that offer and still waiting for them to agree to fix my sweet ride. Slow and very set on not spending anything on claims. I will get car repaired no matter how long I have to wait and will cover some of the amount because of paint I'm choosing but the rest it's on them. If they handle my claim and do me right I will stay with them unless they don't or after they take care of claim they send me kicking rocks what can I do ? Lol. Over all they suck in many areas but I'm loyal.

Posted by Gabrielle


Dear Geico,

In a time where customer service is deteriorating in many companies, I would like to express how much I appreciate the service I received from several Geico agents I recently spoke with. It was a pleasure dealing with your professional, friendly, competent and resolution oriented agents.

Keep it up!

Best Regards,

Gabrielle Maurrasse

Posted by dogfish


Customer service and easy web site is not questionable when you buy insurance coverage. I have been insured with GEICO for more than 15 years. I have no claims, no tickets or accidents. I worked for the US Government. When GEICO increased my rates I switched to another company. GEICO's rates then became more competitive and now two years after GEICO insurance they raise rates again for no reason related to me. Customer service only said because insurance coverage in my area costs more. I have been living in a small town for 14 years and we still have no traffic light. All customer service can suggest is to reevaluate my coverage options.

Why should I elect less coverage when now I can get more coverage with another insurance company (USAA).

GEICO and even a few more insurance companies should take this advise: DECREASE ADVERTISIMENT AND JUST GIVE DESERVING POLICY HOLDERS SIGNIFICANT COMPETITIVE RATES. I do hope that GEICO's lizard gets eaten by a cat. After many years I no longer save 15 percent or even 1 per cent. Get real and save all of us money. GEICO does not even have real hometown physical offices like other companies so why are they not more competitive.

Posted by Martin


I am a GEICO policy holder who was involved in an auto accident in North Carolina on Sept.11, 2014. We were one of nine autos involved in the accident. GEICO was very responsive both to our needs during the accident as well as their adjuster who worked very fast to ensure that our car was repaired and we got back on the road to continue our trip. I can say that everyone working at GEICO was excellent.

Posted by Anonymous


had a sudden policy cancellation notice and called customer service why we had received it since we never cancelled. customer service representative andrew was very patient and great in finding out what had happened and fixing everything. thank you andrew!

Posted by Bill


I have had Geico for approx. 10 years. 3 cars and a 32' Class A motorhome. My car was total by a careless driver 2 months ago. I was not surprised that I have been completely satisfied with the customer service with Geico. Fast appraisal, totaled thank you maam for changing lanes in the dark without a blinker in the middle of an intersection at 60 miles per hour. The c.s. dept handle both the auto claim and the medical portion with good advise and very promptly. Rachael stayed in touch throughout and met all me needs. I was disgusted with Allstate the at fault driver's ins. co., rude and tried to put fault on my actions. Thank goodness for Geico, extremely please with this difficult circumstance

Posted by Joan Brady


I just recently had to use GEICO for a minor accident and I want to thank you for making me feel comfortable and how quickly everything was done. work done on my car was beautiful and the whole experience made me feel so good.

Posted by AELignor


I am from Roswell, NM and just had an automobile accident. My adjuster is Blaine Bearden (?) not sure of spelling but I want to say this adjuster deserves a Straight A in all categories!!!! He was kind, offered quick answers and perfect service and made this horrible incident for our family much easier to deal with. This man deserves a raise!!!

Posted by Uncle BoB


Geico has been the best by far, insurance company I have ever had. I have been with them for 15 years and have always had the BEST customer service of all my 30 years of having insurance. I may pay a little more than some of the other fly by night companies but the experiences I have had with Geico are worth it.

Posted by Anonymous


Am I the only one who has had positive experiences with Geico? I was side swiped the second week into a lease on an brand new Jetta by a woman who, coincidentally, was two weeks into her new lease on a honda. Geico's response was immediate. I chose to go to a Geico shop. They did crappy work so Geico allowed for me to go to another shop to have it fixed correctly. Shortly thereafter, I was rear ended in bumper to bumper traffic on the parkway and this pushed me into the car in front of me. Again, the only hold up in this case was the Allstate agent the guy who hit me was using. I even used the same shop they referred me to the second time because I liked the guys so much. The first accident they came and assessed my car at home and the second they came to my job (or vice versa, it's been awhile). They even came to my job when I had the complaint about the crappy work the first body shop did. I'm very happy with Geico over all and I'm sorry you all have had such terrible experiences.

Posted by Anonymous


I have recently had the misfortune of having both of my automobiles damaged by others. In both instances I filed a claim with GEICO and I would like to comment on the service that I received from the Claims Team. I dealt with two different ladies and both were very delightful to talk with. I found them both very knowledgeable and professional. They made filing the claims "a walk in the Park". The ladies were Cssandra Tippetts in Tucson, AZ and Michelle Robinson in San Diego, CA. The claim numbers were and respectively. Then I dealt with Jason Berkowitz my adjustor. He was also very professional and knowledgeable. He took over the repairs on both of my cars and kept me informed. The repairs were accomplished at Jimmie Johnson Chevorlet in San Diego, CA. If you have others like these three I would have to say you have a terrific staff. My overall rating of the service and personnel that I dealt with is absolutely OUTSTANDING.

Posted by Above Satisfied Customer


My name is David Kennedy and I have had my first auto accident in 26 years. My Geico Claim Number is I have been assigned a claims representative named Scott Allen and the purpose of this email is to comment on Scott's professionalism, his thoroughness and commitment to the customer experience. I have not chased him down once and yet he has reached out and kept me abreast of the progress and expectation. I hope this email finds its way to his Boss and the positive comments serve to let him know what a good job he is doing.

Posted by JustamominVA


I have been a customer for 25 years. I think we may have had 3-4 claims in that time. we have never had any problems with claims, customer service, the website, nothing bad to report. Ever.

Posted by Informed Consumer


The vast majority of these negative comments seem to stem from a general lack of understanding insurance from the reviewer. Couple of tips:

1. If you are at fault in an accident, your rates WILL go up in almost all cases. This isn't specific to any one company.
2. You have to pay your bills. If you don't, your policy will be cancelled. Again, this isn't specific to one company.
3. You should not expect companies with millions of customers to call you if you are late on a payment. The manpower needed for that would skyrocket your premiums. Also, for every customer that would appreciate a call, an equal amount would complain of harrassment.
4. Rates go up just like everything else. Gas, groceries, electricity all go up. It's called inflation.

If you have realistic expectations, you're not dissatisfied as much. I've had insurance with Geico for years. Had multiple claims and have always gotten top notch service and fair settlements. Their price is hard to beat and their website is the best of any auto insurance company.

Posted by Anonymous


I don't know why there are so many negative reviews about Geico. I've had nothing but the best things to say about them, yet I keep hearing how much they suck. They have always been the cheapest out there; even USAA is a couple hundred more for the 6 month premium. I've had 2 claims, one when a truck side-swiped me and I just filed another for a deer that hit us on the highway. And both times the first thing they asked was if anyone got hurt and how we were feeling. The customer service has always been so genuinely nice to me even while filing a claim. Not only were there no problems, but when the truck hit me, they not only fixed the damage done by the truck but they fixed other things that had nothing to do with the incident and the car looked better than before! Maybe I'm just lucky but I haven't seen them try to get out of anything; instead they seem happy to help.

Posted by ljohns09


The customer associate that I spoke with was absolutely wonderful. He helped me file my claim/accident report quickly and effectively. He called me the next day to check and see how the process was going. He also contacted the other insurance company for me in order to start the repair process quicker. I am very impressed with their customer service, and that says a lot.

Posted by Anonymous


i can't believe you geico hire some one like jenna darrell to your claim manager because she is rude, also she has no patient with customers. since that day she acted like she doesn't care about any of customers felling, i think she does not deserve to be a geico employee. she even asked me: where do you find my phone number? i am a geico customer i think that was an insult, i think of leaving geico but because that was the first a geico representative acted like that i let it go, do not hire someone like that no more thank you

Posted by Sarah


I've been with Geico for about 10 years now. They were a significant savings for me at the time, and as far as I know, they still are (though I've not looked elsewhere). I have bragged about this company, and bragged, and bragged. Every single time I call, I am able to get customer service immediately. Every question I have, is very easily answered by the person who answered the phone (I never have to ask for a supervisor).

My experiences with claims:

I had my vehicle struck at the apartments where I lived. Not sure what happened, as the car was parked at the time, but it pretty significantly damaged the rear quadrant on the driver's side of my vehicle...the door, and into a piece on my car that extends from front to back. I called Geico immediately, upon recognising the damage. I have a $500 deductible, but was told it could be lowered to $250 with a police report, which I got that evening. Later that night, a Geico representative called ME and wanted to know if I'd received the report and was ready to move through the process of having my vehicle fixed. I was getting ready to leave (Atlanta, GA) for the summer, and go to Louisiana...told them I didn't want to have the repairs done right now. They asked when I thought I might be ready, and I told them when I returned. They asked when I was expected to return, and I gave them a date. They asked for a good time to reach me and I told them probably at about 10am. Almost 2 months later, on that exact day, at exactly 10am, I get a call from Geico asking me if I was ready to have my call repaired. I laughed, and told them I REALLY did want it fixed, but needed my car that week, and gave them a new time and date to call back. Exact time, exact date, I received another call. Still was not ready to have my car repaired (the damage didn't effect driving), and had to tell them I would call them when I was ready. I was very pleased with their EAGERNESS to resolve the claim, whether for their own books, or other cause.

While in Louisiana, my fella and I both got out of the car, and he locked the doors when he got out, with my keys sitting under the driver's seat (the plan was to take groceries in and come right back out to leave, so I didn't bother to carry them, so I could take in more bags). So, I was locked out of my car, 1k miles away from home. I called Geico "on a whim", and gave them the situation. She asked me where I was, and asked me to hold. She was back on the phone within 4 minutes, and told me someone was on the way and should be there within 10 minutes. Within less than a half hour of making that call, we were back in the car, and received no bill for the service.

I have the mechanical breakdown service on my car. It's a 2006 PT Cruiser, and when I am running the AC during the summer time, it tries to cut off on me at traffic lights and stop signs. This drove me nuts last summer, but we've read up on it and have learned that this is a common problem for the car. The last time I made my premium payment over the phone, I was asked if everything was going well, and if there was anything else they could do. This problem came to mind and I told them about it (at around 10pm). They were right on it, and the next morning, I received a phone call from their mechanical breakdown specialists who wished to resolve the problem. While on the phone with them, I mentioned I'd never had that initial repair covered (more than a year ago)...they immediately set up for me to have that done.

NEVER had customer service that touches Geico. Their customer service people actually sound like they enjoy their job, and when I'm on the phone with them, it's like I'm the only customer they have. They have gone out of their way to solve issues for me, even when I myself am not terribly concerned. TOP NOTCH.

I read through many of the negative complaints here, and for those reading through them who may be second guessing Geico, do keep in mind that most of the time, people only bother to say their piece when they have something bad to say. Given the number of vehicles and homes that Geico insures, I feel they have a relatively small number of such complaints...and though I wasn't pleased in reading them, I know without a doubt that the Geico I know has been much less expensive, and much MORE attentive, than any local insurance company I've had.

I rate their service a 10+, and I HAVE recommended them, every time the matter of insurance comes up with anyone I know.

Posted by PENELOPE8


I AM A FORMER CUSTOMER AND CANCELLED BECAUSE I NO LONGER HAD A CAR.

I WAS PLEASED WITH YOUR SERVICE, BUT I HAVE A COMPLAINT ABOUT YOUR COMMERCIALS, MOST OF WHICH I ENJOY......BUT PLEASE, PLEASE, PLEASE LOSE THE PIG. EVERYONE I TALK TO HATES THE PIG AND WE KEEP HOPING THE GECKO WILL EAT THE PIG, OR AT LEAST PUT A GAG ON IT.

THIS IS A SERIOUS COMMENT.

Posted by Anonymous


On February 4, 2012, Michelle Peyton
was excellent in explaining and helping
us to improve our GEICO Automobile Policy.
We appreciate her highly professional
assistance.
Thanks

Posted by Lafayette


I had an accident in Lafayette LA, with a rental car. Geico paid damages, covering all expenses for both cars. I paid $0. Thanks.

Posted by WCD1960


Hi . GEICO IS GREAT. THANK YOU SO MUCH GREAT BUNCH OF PEOPLE. YOU HAVE MY INSURANCE FROM NOW ON. WILLIAM C DUSH

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Posted by Anonymous


I had a relative that used to work for their staff counsel in Florida. The way they treat their attorneys, who in turn represent you as a Geico insured in case you are sued, is HORRIFIC. Its all form over substance. Their attorneys spend all their time completing useless forms instead of looking at your case and making sure you aren't taken to the cleaners by getting a judgment against you that is over your policy limits. NEVER BE INSURED BY THIS COMPANY, because their concern is solely about minimizing their costs, even if it means leaving you in financial ruin (and the attorney representing you will be stressed out, over-worked, and probably looking for a new job-all while representing you). All the upper-management are bean counters who care more about a silly form being filled out than the attorney actually looking at a case and formulating your defense. Great culture.

Posted by vitiatex


As a former GEICO customer Service Representative. I'd like to say that we really do try to resolve customer issues as we are best able. I personally have bent the rules and worked days on a single difficult issue just to satisfy and our customers. Sometime we simply can't help the customer, we are often limited by state laws and regulations.
We are highly trained and have to pass a state certified exam just to be a customer service rep.
I worked in a call center (phones) in the service center only so I can't speak for any other sector.
The job was demanding with back to back calls, and few breaks. We were monitored for performance and praised or reprimanded accordingly.
I was often yelled and cursed at for issues that were not Geico's fault ie "I got pulled over and ticketed because my plate has expired and you guys never told me it was expired." Customers need to take personal responsibility for there actions and realize that Geico is an auto insurance company and nothing more...we are not the DMV, your wife, or your cousin who stole your car and drove it into the river.

Posted by Iluvcars


I work at a collision repair facility in ohio, and was briefly on the geico rx repair program. Let me tell you what they do, they force the shops to fix your car for half the cost at roughly twice the normal speed using the absolute cheapest parts available. Collision repair is not fast food service, peoples lives are at stake, and it's many times families #2 investment. If you have your car fixed by Geico its getting fixed by a disgruntled shop at the lowest bid. I can only imagine the horror stories across the country. Get State Farm, they don't use aftermarket parts.

Posted by msgeico


Wow- it is kind of heartbreaking to read the negative reviews.
I have worked for GEICO for a little over 8 yrs, I will tell you sometimes it is very difficult to understand exactly why they mandate handeling of specific transactions in a certain way. Some of the issues are to do with legal issues and sometimes it quite honestly is an effeciency issue. I do go through a lot of training and have to pass background checks periodly to maintain my job so most of us are fairly normal people that have just chosen this as our place of employment. You can imagine by reading the reviews that sometimes it can be a difficult place to work. I will flat out tell you some of the complaints are accurate however there is 2 sides of the story, I saw one in reference to towing and rental for a while there, not sure if it still is that became the norm, but the reason was because of how many complaints that people were making about not having rental car coverage if they had an accident. So it became important to make sure they were offering it to every customer, when I did it I tried to make sure people knew, but what typically happens is the person is at a dealership and there is just too much going on. Some days are better than others, but most of us do try to do a good job. If you really feel that you are not being treated fairly the voice of the customer is 10x more than anything I can say.

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