Search for a Company by Name

Geico

Customer Service Ratings and Comments

Geico is ranked #18 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 91.30 out of a possible 200. This score rates Geico customer service and customer support as Acceptable.

NEGATIVE Comments

20 Negative Comments out of 32 Total Comments is 62.50%.

POSITIVE Comments

12 Positive Comments out of 32 Total Comments is 37.50%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Acceptable Overall Customer Service Rating
  • Submit your comment >>
  • I have been with GEICO over 34 years. Dec 08 a deer hit my car. New Century in Winchester,VA put a new front bumper on. They got sparkle paint all over the windshield. I will not come off and is dangerous to see thru on a sunny day. They tried to wipe the spots off with a solution. The spots did not come off. New Century didn't replace the front light on the right side which the deer hit. I had to go back for that. Recently I requested the third time that Geico replace my windshield. They refused. It isn't my fault the deer hit my car and it isn't my fault New Century employees got paint on my windshield. I have not had any accidents. Why pay for insurance if they will not pay for damages done to your vehicle. Their customer support stinks! I'm shopping for a better company.

    Anonymous 2/8/10 4:33PM

  • real bad customer service

    Anonymous 2/5/10 1:11PM

  • Geico---this company is a rip off, they denied claim for my vehicle, they are claiming that the other vehicle is stolen, and they don't pay for damages done. We have evidence that the other vehicle is not stolen, they conspire , and have false proof that it is stolen in order NOT to pay us, our damages is worth 6000. mY VEHICLE was hit at 1 am, no one saw the accident,we are at a lost right now, but I will fight this matter, I am disabled without a vehicle, I never filed for a claim, this is my first. This is injustice, scam and robbery.

    gravity2000 1/15/10 8:36AM

  • Geico customer service is beyond horrible. Their customer rear ended my 75 year old father on a freeway and Geico is trying to deny the claim. My father was injured. The other vehicle had to be towed from the scene. They are giving him and me the run around because of his age. Pray you are never their victim and don't buy their product. Bad behavior should not be rewarded. Put them out of business - that is what they deserve.

    stormi 12/24/09 1:31PM

  • I have had good service with Geico at times and other times it has been unbelievably horrible. The problem seems to be their inadequate training and their companies dishonesty...

    One of the scenarios has been that I'll call and tell a customer service rep that I'll be paying on a certain date, and to please notate it... They then tell me they have placed the information in their computer, and that all is well...

    Then when I call the next time to pay, I come to find out that there IS NO NOTATION ANYWHERE. MY SERVICE WAS EVEN DISCONTINUED ONCE... that was until I'd made enough noise and complained to various departments.... IT took me half a day of my time to straighten everything out.

    Another Scenario: I'd had an accident which wasn't my fault. Geico had even told me that it wasn't my fault. All of a sudden a couple of months later my bill went up substantially.... I called and they told me that the accident was my fault. I was so angry that I called many departments, and after a whole day on the phone, they told me that the accident wasn't my fault... and lowered my car insurance bill to what it should of been... YIKES. What a pain!

    Unsatisfied Customer 11/16/09 8:32AM

  • Geico wow-shame on you!! I was in arbitration. They stop payment after I was in a MVA. Yes, They sent an examiner to look at my back. I could not understand one word he said. He told me to lean against the wall and felt my shoulder. Went back and told Geico I needed no help and never no injections. Wrong I had 24 injections. I could not walk, stand,nor sit or lay for periods at a time. They owed me over $12,000.00. They called my attorney wanted to settle for $1,000. OMG I will never ever get insurance from geico again. Do not trust them!! Make sure to have a darn good attorney. Thank God for my great attorney.

    ARoss 11/12/09 8:22PM

  • I HAVE BEEN A CUSTOMER OF GEICO AND THEY CHANGED MY BILLING DATE AND AUTOMATICALLY DEDUCTED MY PAYMENT A WEEK AHEAD OF TIME WITHOUT WARNING! I AM A NEW CUSTOMER AND WILL SOON A PAST CUSTOMER! SHAME ON GEICO

    Amanda Canegallo 11/12/09 5:24PM

  • There are no adjusters available on weekends, just sales people. Adjuster did not return my call or email for almost two weeks. Each time I called, I was given a different answer and most of the time both answers were incorrect. People answering the phones seemed young, poorly trained and inexperienced. Their solution to my having trouble getting a rental car because no one was available to authorize it at Geico was to "borrow a car from a friend." Settlement offers were extreme low ball. Adjusters were argumentative and unwilling to negotiate in good faith.

    Anonymous 10/24/09 11:11AM

  • I , have never felt so humiliated in my life before this day of our lord, October 18, 2009. I had a "customer" representative call me a lier,indirectly ! Nevertheless I lying , because he is also a member of the same banking institution and he , I know they are pretty good about sending funds " referring to navy federal credit union. Never mind the fact that he is being very bias. I'm outraged! To have had to endure such ridicule from a person. Harold Pettit needs learn the corp values of phone eidetic . I want to know, does geico use a gender and racial profile. If so it should not be on a person policy.

    policy holder clturner 10/18/09 9:25AM

  • my wife and i have been with geico for years.we had premiun notice for payment check was sent in the mail. next day i get new quote for 275.00 dollars more.i had a clam in jun. 09 the total bill for the claim was 1,350.00 i paid 500.00 for my detuctable. called about the change and was told their had been a policy review and the claim went up.we hv 4 vechiles insured three premiumes went up iam the primary driver on these three vechiles my wife is the primary driver on the other 1.1 vechile didn't raise or change. if the whole policy was reviewed why did not all change. oh yes the accident was my tail gate on the pickup id backed into a tree while camping.sure am glad it was crshed ha ha. well geico you always say thanks for service to your country well i did but newer again will we spend money with geico after 10 years. no one to help you when you have a question no manager to return your clls.wll geico thanks for nothing when people as about geico i will not hesitate to tell the of the sorry service Terrell M. 08-15-09

    popapete3 8/15/09 6:38PM

  • My husband is in the United States Air Force and we are stationed overseas. We were hoping to get insurance from Geico. We've both had 2 car accidents when we were teenagers, but it was over 3 years ago and they are completely off of our records. Geico gave us a great quote, said they would insure us, and everything was fine. The next day I had 2 very rude voicemails from a man named Ron who works at the local Geico office who gave us the quote. In the first one, he was saying he could not insure me, and he was "sorry, so so very sorry." (Very smart ass as he is saying this) The second one, he is saying he CAN insure us, but due to my driving record our payment would be more expensive. He then called me again and told me everyone at Geico was "very impressed with my driving record", chuckling as he says this. (Note the sarcasam once again) He continued to tell me that I had a violation recently. I told him I didn't, and he continued to argue with me. I DID NOT have a violation recently. My last car accident was over THREE years ago. HE IS PULLING THIS INFORMATION OUT OF HIS A**. He then told me, "Look, we can insure you. Try not to hit anything else, okay?" I told him he was being very rude and my husband would call him as soon as he returned home from work, then I hung up on him. I then called my old insurance agency back in the states who could find nothing of the violation he was talking about. I also called the DMV and they couldn't find anything either. After that, I called an 800 number to file a complaint and the woman I spoke to was very nice, thanking us for our service to the country. I also spoke to Ron's wife, who apologized for her husband being such a mess up, and who works at a different local Geico agency. She rechecked my driving record and found N-O-T-H-I-N-G on a recent violation. Pretty much, don't go through Geico in Mildenhall, England. Go through Lakenheath. It's not everyone in Geico Customer Service who deserves to go to hell. Some of their CSR's are jerks, while others are pretty nice. Have a nice day :)

    Anonymous 7/31/09 8:16AM

  • I had an accident on Aug. 29, 2008. I have been a Geico customer for years and years. It was not my fault. I was hit behind by a 3 time DUI, but Geico still has not settled with me. My attorney says, Geico is trying to only settle with customers with pennies on the dollar. I pay them almost $300 a month, every month for years. And now that I have had an accident, they don't want to pay the claim. This is rotten business practices, and believe me I have been waiting for 11 months for my settlement to be done, and Friday 10th, they pulled out of trying to pay me, and now won't. I have written State of Florida Insurance commission, my attorneys, and Geico. I will not be silent. They are cheating me and many others. For every day I go without my full settlement, I will figure out some other way to get "their" attention and the public's. Next I think I will contact the television "rip-off" departments and see if they will investigate and let the public know what crooks they are. I am angry, hurt and disgusted at their business practices. Geico has thousands and thousands of customers and if they rip off just 10 % of their customers, that is a whole lot of money people are getting robbed of. They just prolong, and prolong the settlement until people just take whatever. Well, I won't! I've paid my dues, and I want what I am entitled to...the WHOLE amount.

    Pat Champion 7/11/09 10:11AM

  • I was in a fender bender. I called Gieco. The accident was my fault. I spoke with Baron (Tucson) and his supervisor Nikki. I have rarely seen this type of customer service. I was treated like a million dollar customer. He was polite and put my needs over the companies. He had all of the solutions I needed and took excellent care of me. Honestly, I expected lesser service with my inexpensive rates, Baron proved me VERY wrong. What a wonderful experience, I will ALWAYS be a Gieco customer, plus I love their commercials!

    Dalton Jackson 6/12/09 12:08PM

  • Geico is the absolute worst auto insurance there is. Been with them for over 17 years and have never had an acident that was my fault! Everytime I file a small comprehensive claim they turn it around so they have to pay nothing...claiming the damage was a collision claim ..see then the deductable is higher..then they get the estimate way down on crappy third party parts and used crap. Always a jerk from Arizona Gieco office that is thousands of miles away making decisions...they have no agaent or aprrasier in my state!! But they always make ME send digital pics of any damage and I have to do all their work!!They are arrogant and try to cover their own asses all the time and they just prompt you to file a complaint with the state...which you should do as it hurts their ratings! These poeple who contact you on the phone are trained to scew you but good. Idiots out of college from some dumb ass school in the hills...never again

    Geico blows 4/8/09 8:25AM

  • Recently, Geico raised my insurance premium rates based on the results of controlled crash testing in specific regard to my vehicle. Being that Geico maintains the right to increase its rates at random based on hypothetical criterias and scenarios which are completely unrealistic, I maintain the right as the policy holder to recieve more and better coverage for my vehicle that is in question. If I have to pay more, I should receive more to validate the increase of my premium unconditionally. I feel Geico is taking advantage of an opportunity to extort money from the clientbase. There is no reason for this. It is offensive!

    Anonymous 1/13/09 8:37AM

  • I learned from bank of america website that I will get discount on my autoinsurance from Geico since I am a customer. However, in my policy center, it seemed that you only asked me to make payment instead of giving me the discount that I should have. There is no link for me to put in the information of my account in bank of america, even though I already enrolled in the ebill and epolicy. I felt very disappointed about your service. I will never purchase any autoinsurance from Geigo anymore.

    Ye 10/27/08 3:46PM

  • Geico quoted an amount to insure a used vehicle that I purchased at a higher cost than the car note each month. I went to another insurance company - Geico sent me a letter stating the policy was cancelled. Now they have a lawyer harasing me saying I owe them the balance of the policy from May 30th to June 8th. They originally cancelled the policy on May 30th-they are a rip off.

    Anonymous 9/21/08 7:03AM

  • It appears that GEICO's customer service site does not provide any mailing addresses for reporting problems encountered with local GEICO representatives. It seems odd that GEICO corporate management wouldn't be interested in how their local offices are representing them, especially when they promote customer service as one of their attributes.

    Anonymous 9/10/08 10:41AM

  • I called today to drop one dependent off my policy and they are charging me an additional $140 a year because #2 child will now be the primary dependent? Sounds like an unreasonable excuse to get more premium out of his policy holder. Well 'scuse me, Geico, auto insurance is just too competitive. If you can't do right by me, guess I'll have to go insurance shopping. I'm more than ticked!

    Sharonsuds 9/7/08 11:23AM

  • I am cancelling GEICO after 18 years of being an excellent customer. Their people have made us feel like a crimial for the last time. Can not get to managers, they convenently hang up or let my calls go to voice mail. NEVER call me back although they have my number. I hope they lose more customers like us as we are a couple out of about 10 million Americans. And we all feel the same.

    Anonymous 9/4/08 7:50AM

  • Submit your comment >>
  • Great company! Been with them over ten years. Had several different accidents and the customer service was great. My son took a joy ride hit another car and totalled mine. They took care of everything

    bstill41 12/13/09 1:49AM

  • Geico has a great Customer Service, I'm very happy with the service I got two weeks ago, when I called and needed a tow service they came in 20 minutes to get my truck.I will never change Geico.!!!!!!!!!!!

    Thank you,
    Sandra Flores
    Woodbridge, VA

    Anonymous 11/1/09 5:52PM

  • These guys are outstanding. Fast pickup, short waits, knowledgeable and friendly reps.

    Anonymous 8/5/09 3:55PM

  • I am extremely happy with Geico's customer service. I've used them three times for road service in the past three years and all three times they have been consistent with great customer service: from the staff taking the initial call to the tow truck driver. It's truly amazing how a national company can keep the appropriate parties in the loop when a local company can't even keep track of one service repair man. Geico's training program and communication skills are definitely top notch. You must treat all your employees well because it has a trickle down effective to the customer...just AWESOME. Keep up the good work!!

    Happy Customer 8/3/09 9:35AM

  • Fantastic service! A 10 in every way.

    I spoke with courteous people, who were patient while I looked up answers to questions and did their best to make me feel at ease.

    They took the time to answer all of my questions and made sure I understood the claims process.

    I especially liked that I was not on hold or on the phone forever trying to get to a real person.

    Grandma Lizzie 5/29/09 2:49PM

  • This guys rock. It's hard to find competent people in customer service these days (any industry). These guys know their stuff and always seem to be very expedient resolving issue...Try them.

    Matzero 5/27/09 7:46PM

  • I have been with Geico for 10-12 years. I have always been so impressed with the customer service. There are so many insurance companies that say that they can beat Geico's price - but, I can't imagine that another company could match the customer service!! I work for a large satellite company and am responsible for the service provided by several Call Centers on the East Coast. I WOULD LOVE TO KNOW THE TYPE OF TRAINING THAT GEICO OFFERS TO PRODUCE SUCH EXTRAORDINARY CUSTOMER SERVICE SKILLS. IF A MEMBER OF YOUR TRAINING DEPARTMENT HAS A FEW EXTRA MINUTES - I WOULD LOVE TO TALK WITH HIM/HER !!

    Anonymous 4/30/09 8:38AM

  • 4/27/2009: GREAT JOG GEICO! I have been a GEICO customer since the 1960s and it's been all good stuff. Recently, a deer ran into the side of my Mustang GT. Everything GEICO did was perfect. CSR Mindy Miller processed my telephone report and she demonstrated a very professonal, helpful, and caring response. Rudy Tuesdale was the GEICO adjuster and he was GREAT recommending that I consider using GEICO Auto Repair Express in Florence and explaining its repair guarentee. GEICO's Bobby Henderson and Danny Jenerette at Auto Bodyworks of Florence (Auto Repair Express)met with me at the repair facility and agreed to use genuine Ford parts without hesitation. The accident happened on Tuesday and I had the Mustang back the next Tuesday. GREAT job GEICO by a GREAT team of customer representatives. s/ John Harlow Fork SC :-)

    johnandcoleenweb@hughes.net 4/27/09 3:23AM

  • John Cooper and Cellary are one of the best Geico CSR's, great service and courtesy was showered to me. Keep this good work going.

    Cellary has one of the best voice in this line of business.

    Venkatesan C S 4/21/09 11:37AM

  • GEICO CUSTOEMR SERVICE TEAM: I just wanted to compliment, once again, the outstanding customer service I received this morning when I called in to renew my auto insurance. I don't remember her first name, but I believe her last name was "Pancake" or at least it sounded like that. Anyway, any time I have had to deal direct with a customer service rep at Geico over the past several years, I always have the same excellent, friendly, polite customer service. I am also in the customer service industry so I understand and appreciate all they have to deal with. Make sure to forward this to management, because I feel your customer service team deserves a great round of applause!

    Jill 2/11/09 6:13AM

  • I fell that I have gotten great response from Geico. My old auto company was charging me double 208.00, I am now paying 105.00 I am not the best at math but it adds up for me. The service was wonderful and I feel that it demands respect. As for the commercials, with the savings you get you can now invest in TiVo. Just fast foward.

    Anonymous 12/31/08 4:00PM

  • Thank goodness my experience is different from those that have posted here. I have been with Geico for several years, after switching from State Farm (highway robbery!) I've had one claim that was dealt with swiftly. I've contacted Customer Service and am able to talk to the right person to help. I hope I don't jinx myself by making this positive report, but I've not had problems with Geico and unless I can find cheaper insurance, I'll stay. (I live in an area where car insurance is basically OUTRAGEOUS and can be as much as a car payment, per month)

    McKenzie 12/20/08 3:12PM

  • Submit your comment >>
  • Geico does suck. They treat employees like me like garbage and they run the place like a jail.

    Anonymous 1/21/09 10:53AM



  Contact Information  
Customer Service
800-861-8380
Complete Geico customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Geico customer service phone numbers and contact information at ContactHelp.com
  Get Help Online  
Get immediate support for your Geico questions from HelpOwl.com.

Receive immediate support for Geico at HelpOwl.com
  Boycott Company  
View all boycotts of Geico and join a boycott today!. You can also organize your own Geico boycott with many tools for promoting and managing the boycott.

Boycott Geico today at BoycottOwl.com
  Company News  
High Point Auto Insurance Outranks State Farm, GEICO, and ...
One shop commented in the survey that High Point and its affiliated companies were rated the best, writing that ". . . they have the best customer service. ...
Geico Steps Up Mobile Efforts with GloveBox
... the growing mobile device user community with a new app that, on the whole, serves as an extension of the insurance provider's customer service system. ...
GEICO opens Auto Repair Xpress in Sacramento
... staff and am confident that we have found a partner committed to providing quality repairs and upholding our outstanding customer service promise. ...