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Geico Customer Service

User Reviews, Ratings and Comments

Geico customer service is ranked #145 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 49.35 out of a possible 200 based upon 283 ratings. This score rates Geico customer service and customer support as Disappointing.

NEGATIVE Comments

239 Negative Comments out of 283 Total Comments is 84.45%.

POSITIVE Comments

44 Positive Comments out of 283 Total Comments is 15.55%.

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Disappointing Overall Customer Service Rating
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  • An update to my earlier post of 5/15/2012, Geico still won't approve the paint tinting of the new bumper cover to match my car. It has now been 9 days for a 2 day job. Less than, oh maybe, $80.00, all the while their still paying for my car rental. This just goes to show you that they would have really rather have my car go to one of their 'preferred' auto body shops. My car would have come out with non-BMW parts and probably mismatched paint. Which would have lowered the value of my car in the long run. Today they even told me to go ahead and pick it up. Once again this less than $80.00 pissing match is going to cost them my future business (my motorcycle WAS insured with Geico) And believe me, I've told all my friends, business partners, and neighbors.

    Anonymous 5/16/12 6:53PM
  • I was rear ended while stopped in traffic. The person who hit me had Geico insurance. I have CSAA. My experience with Geico has been a nightmare. What should have taken 2 days to complete the repair took 9. A simple bumper cover replacement. First they delayed the supplement to BMW collision over about 27 dollars for a BMW part vs. a aftermarket part. Then argued about tinting the paint to match the car for another two days, now gong on three days. All this for less than $80.00 price difference. All the while paying for my car rental of $28.00 a day. Ironically, I received my Geico renewal policy in the mail 5 days into this nightmare. Guess what happened to that? Right, the shredder. What could have and should have taken about 10 minutes to fax the approval has not only cost Geico my $336.00 renewal policy and $170.00+ dollars in excess car rental fees, it has cost them free goodwill advertising. Good word of mouth advertising costs Geico nothing and bring them $'s to their bottom line, bad experiences like this cost Geico everything.

    Anonymous 5/15/12 8:34PM
  • My son was involved in a MVA the 10th of april which the police report clearly states was not his fault. After more than 7 tries to get someone to talk to, he finally got a person. Geico has refused to pay anything on his car, the other person who was at fault also had Geico. My son sayas that he was told that there was a "NEW LAW" in alabama that prevented them from paying for his damage. This is bull. Your company should be closed, your TV commericals are a joke and I will be telling everyone I know all about your company. I hope when you all have your accidents, that you are left high and dry. If I could sue you, I would, maybe I will look into that.

    Anonymous 5/7/12 5:36PM
  • I want a new adjuster and geico wont give me one mine is not doing her job she is not helping me at all and geico will not give me a new one. I am unsatisfied with her and geico wont fix it there for i am now unsatisfied with geico!

    ginniegc002 5/7/12 11:43AM
  • I find dealing with the Geico Virginia claims office to be a nauseating experience. It is the only insurance co. that I have dealt with handling claims in which "a" doesn't know what "b" is doing at any time. I find the reps that I have dealt with extremely incompetent, rude, and they fail to document important information. I would swear that when I speak to anyone there in that office, my voice must be intercepted by a gremlin into a foreign unknown language to mankind.....because they "just don't get it". (pathetic bunch of reps -- my deepest opinion)

    Dr. Booboo 5/2/12 5:14PM
  • Hurt my back two years ago in an automobile accident that wasn't my fault. I have had at least seven treatments and/or injections to my spine and still in pain. Geico offers and embarrassing amount for my claim. I am on pain meds every day and in constant pain even after the injections. I have $100,000 coverage for underinsured benefits yet Geico doesn't help with a respectible offer. I am having to hire help with yard and house that I never had to do before.

    Would a call to the Georgia state insurance commissioner be of help for me? I need help with my claim.

    e. polatis 4/29/12 3:43AM
  • Horrible. Horrible company! A geico driver clearly hit me many months ago and they are claiming it was my fault to avoid paying.

    Anonymous 4/17/12 4:26AM
  • I canceled my auto insurance with your ompany and you accessed my checking account and took money out of my account ~ 2 weeks after the closure of the policy. I never gave permission to access my account. If someone used your ATM card without authorization, it would be reported to the police as theft. I want my money returned and compensation for any overdrafts that occured. I am on a very tight budget and live from pay to pay. This was already discussed with a representative over the phone with no satisfaction.#4261-69-98-80

    Anonymous 4/15/12 5:15PM
  • I was hit on the interstate by a geico driver who lost control of his vehicle. He took a ramp to fast and ran into my right side...going 65 miles an hour. Over $20,000 in medical bills and $4,000 in lost wages. There settlement offer....$24,000. Are you kidding me? Beside being rude and threatening they also kept trying to blame things on preexisting conditions. Nightmare does not describe this! Lawyer HIRED!

    ohmy! 3/30/12 8:59AM
  • HORRIBLE HORRIBLE, I tried to switch insurance to SAVE, at the end i was only saving a couple of dollars but i decided to give them a shot, well when i go print a copy of my policy i find out that my fiancee wasnt added to the policy, the reason why WE WE WE switched was to have the policy together, I called them and they say that even tho he is not in the policy he is insured are you kidding me? I worked for Allstate before I know how it works, anyway i decided to cancel my policy right at the spot, then they told me i was going to receive my money back in 2 to 3 days, its been 22 days, and every time i call they tell me the same thing, lies lies and more lies since the beginning what a horrible experience I just want my money back :(

    sweetshine 3/22/12 10:13PM
  • Just got off a call with the Geico customer service rep handling a mechanical breakdown repair. i of course had to call them because i never got my promised call back for 3 days. Suffice it to say i had to take my car to a shop an hour away and pay a second deductible(it was already sitting at my usual repair place) for a repair that they told me was already done and warrantied. Worst customer service i have ever seen and i will be switching insurers today because of it. Not even so much as a simple apology for wasting a week of my time and an additional $250 of my money when i could have had the repair done on the spot at my original place. GEICO IS AWFUL!

    Sismail 3/20/12 1:28PM
  • I have.geico insurance and will be switching as soon as I can. We had a vehicle vs 3 deer incident 12 days ago. Car had 6500 worth of damage, totaled. I had to have it towed because there's no adjustor in my rural area, had it towed to the only auto body place in my area. It's still sitting in the back of their parking lot. Geico said they'd have it taken to a geico total loss yard and then THEY appraise it. I'm sitting here with no car, I've been fired from my job that I just started 6 weeks ago and it took me 2 years to find a job. There are no car rental places anywhere near me. Ifthey ever do finally go get my totaled car I feel quite certain they're gonna low ball me and.I won't have enough to get another car. I call, email daily and I just get the run around. I'm at the end of my rope.

    jewelsblu 3/20/12 8:19AM
  • Would not recommend this Ins company to anyone. On 3/21/201, GEICO, without my authorization made a withdrawl transaction from my bank account (I was on a autopay plan) in the amount of $228.15 and applied it to someone elses account. They refused to give me a refund and would not give me the account t which they applied it to saying that I authorized the payment. That was an out right lie. I cancelled my account.

    TA1970 3/19/12 5:52AM
  • I GEICO driver hit me and getting a settlement with them has been a nightmare. My adjustor, Brian Tyler long with his supervisor and Regional Manager treated me with disrespect and belittled me because I am a woman. I will NEVER get a policy with them. They need to be trained in customer service.

    bfrankl 3/18/12 3:10PM
  • Most disagreeable, shifty, deceitful, scoundrels I've ever had the displeasure of dealing with. They make lowball offers to settle and threaten to not pay any of the bills until you except their unreasonable offer. Hope and pray you are never hit by one of their insured.

    lostjohn 3/17/12 11:56AM
  • they wont stop calling me. for the past three months, 3 times a day, they call me to "remind me that my policy is cancelled." I live in NY and dont need a car, and therefore, dont need insurance. I tried to change my phone number and delete it, and they just wont stop calling me. its been three months and they wont stop.

    id rather pay more at a different company just to be left alone.

    ks311 3/15/12 1:13PM
  • am insured with geico and got hit by geico insured driver yesterday in new york city. called geico and was told that we'll get help as the car was damaged. after spending an hour on the phone answering to the same damn questions, (your name, policy number, car color etc, i have been told that they can not help me further aas i do not carry a collision insurance, which is correct as this is a very old car. so i got the faulty driver's claim number so we can get things moving. need a tow, a rental, etc.
    here comes the bad news. their adjuster are not available over the weekend i should call on monday. so here the conclusion: i have a valid claim, a car smashed by one of their insured, but will have to pay out of my pocket for 1. the tow ($125 to load the car, and $4 each mile after... 2.transporting my family home with a rental, etc...
    while their adjuster is spending his/her weekend in peace....
    GEICO like all insurance companies are SCUM.

    drgonzo 3/11/12 8:23AM
  • My son was just hit by a Geico driver - their driver got a citation for failure to yield and per the police report, there is clear evidence that her car hit my son's....yet Geico is stating that it was my son's fault. The Geico adjustor has not seen pictures of my son's car, nor have they asked for them. They have not sent anyone to see the car, nor made any attempt other than to believe their client. We are now forced to take their client and Geico to small claims court - truly unbelievable. I have filed a complaint with the WA state Insurance commissioner's office as well.

    Anonymous 3/9/12 8:53PM
  • Geico Insurance is violating the law. I recently had a Geico customer run into the back of me it was clearly their fault. However, their policy holder told the adjuster that another auto side swiped her and caused the accident. Now, as it prevails they have advised me to file a claim with my insurance carrier under my no fault provision because another auto was involved. This Geico customer is lying to the adjuster and they have taken her word. Thank God I filed an accident report that vindicates me and proved she is lying. Now, I am taking their policy holder to small claims court and suing Geico and their customer for breach of contract and Insurance Fraud. I'll let you know the out come. Plus I have a surprise for Geico and that is a real live witness. They are thieves. Don't take their crap stand up for your rights and write your states Insurance Commissioner. Go for it, I am. PS: They will spend more money on an attorney than it would have cost to pay off the claim. This is the best way to handle this hit them in the pocket.

    Savannah Geico Hater 3/8/12 4:43PM
  • After 9 years of loyality I am given a renewal quote almost three times the one we have now because of an accident they had to pay for. I asked them if they knew why we have car insurance? To cover us if we do have an accident. Do not use this company. They do not care and the minute they have to pay on a claim they make it impossible for you to remain with them.

    angelseakr1957 3/7/12 3:58PM
  • I had filled out my coverage back in around December. Well without a word, they had went and changed my coverage on me. Then when I call to find out, they tell me I had to go into my account, which not once did they tell me I had to create an online account, and I had to go in and redo my plan AGAIN just so that way I keep the coverage I'm on. I found this out when Geico withdrew about $170 from me when I was originally on a $66 plan. So when I go in to try and get it fixed, they pretty much feed me this bull, and then won't refund me the difference when I wasn't even supposed to be on that plan. Now I'm sorry, but when someone fills out a plan online, I shouldn't have to go create an account just to redo what I did, after doing this all online once, I shouldn't have to do it again.

    Geoff Roach 3/3/12 5:49AM
  • very frustrated to get in contac with a representative from the claims department.after leaving messages they call me 6 hours later or the next day or they transfer me to another agent which usually is out of couple of days.very dissapointed

    Anonymous 3/2/12 11:14AM
  • IF I COULD, I would cancel GEICO IMMEDIATELY. Even though I WAS HIT, and the POLICE OFFICER determined that the accident was 100% the other divers fault, I lost my job after being in the ER for 2.5 days after whiplash re-injuring my neck (where I once had spinal fusion), MY adjuster has not reimbursed me for ANY of my prescriptions, is not paying the bills or is paying in small amounts), now well over $8500, ANY lost wages (because my ex-employer is a family of lawyers, so they will not put into writing that they let me go for medical reasons, even though I was fired via email and have the email to show for it). When I Googled "geico no fault fraud" all i could find is that GEICO is SUING Everyone else for FALSE CLaims!! Whoever you are filing false claims - PLEASE STOP IT, because I HAD A REAL JOB (obviously for terrible people), A REAL INJURY and lost my job and had my surgery recovery set back for months, if not years. Now, I drink water ad eat melba toast so the only income we have goes to necessities and food for my son and working husband. For this who are honestly NOT AT FAULT, WHAT rights do we have???

    inpaineveryday 3/2/12 10:31AM
  • I cancelled my new policy after 3 days due to all the negative things I have read and talking to others. Now the problem,they were able to post and take my money for the policies within 24 hrs of signing up. But it can take up to 7-10 days to replace my money back to the same account. Well this is not acceptable banking practices. There banking institution should be just as quick to return the funds to me. This is fraud. They are withholding my money to use for a few days. So Geico deals with a bank that holds funds. You do not want this kind of assoication with attached to an insurance company that took 2 days to process as well. From what I can tell they have charge me for 5 days of Insurance and I only had it 3 days. Geico is a rip off. My advise use State Farm, you get the same rates and an live agent in your own town to talk to. They are rated #1. Look them up!

    Mocha Lady 3/1/12 11:42AM
  • Worst Customer Service I have ever had in my life. THe service representative spoke as if he just graduated from high school and hung up in my face. I may have been a bit needy on the phone,but we took it to extremes and screamed at me, I am just in awe about how he reacted.

    Anonymous 2/29/12 8:54AM
  • I am very upset. I was hit by a teen who had Geico insurance. They fixed my SUV but are refusing to pay for my neck injury. I have made numerous phone calls and the adjuster rarely calls me back. I finally got ahold of him and he said he had received the doctor bills but they would not pay for it OR any pain and suffering. I am in the process of obtaining a lawyer to get reimbursed for the $2200.00 I have spent getting my whiplash treated. They said they believe my whiplash was not a result of this wreck! So they think I went and got the injury just days after the collision and am blaming it on them! I am not backing down, I will keep trying to get my claim paid. Now I know how they pay for all their commercials-by denying our claims!!

    Geico victim 2/28/12 10:57PM
  • Horrible customer service. No adjusters in many areas. Cannot get a real person on the phone. Took 115 days to get my claim resolved and I called them day 1. Haggled with me on anything and everything. Denied claim twice before finally paying up. Have to threaten legal action to get anything resembling a decent response.

    enochjabe 2/28/12 12:36PM
  • we are geico policy holders [auto]. our vehicle was hit by another geico policyholder whom was ticked and deemed at fault. after a considerable time since the accident we were made aware that our adjuster passed information regarding our claim to the other parties geico claims adjuster this is not only unethical but illegal. we are currently looking for a new carrier.

    mr. and mrs fee 2/25/12 5:22PM
  • With the economy the way it is, I check around for quotes whenever my car insurance period begins again. I checked five companies and GEICO charged the least. I was glad of that becasue I had been insured by GEICO in the past. Imagine my surpirse when I was assessed an extra amount once my policy was in force which actually took my premium well past the others. I called and there was apparently no reason for the assessment, but I was told that I could lower my bill if I took defensive driving lessons, eventhough I had no tickets or accidents on my record. I cancelled the policy and will not insure with GEICO in the futuer. I find this practice absolutely unethical.

    jgarrettjo 2/23/12 4:54PM
  • I am one mad customer. I rarely complain but I am so angry I am hiring an attorney. I had my car stolen, I called Geico an hour or so after it happened, it took a days work away just to get a rental that I have for 30 days.Todays the last day of my rental and Joe Brown still doesn't know who I am much less got my car to the shop 3 weeks after my claim. Mind you it is trashed, we started it and it clanked, marijuana was found in it so whoever took my car obviously drove the shat out of it while doing drugs!!! Elana who is very sweet but no fault to anyone was out sick tried several times to contact my adjuster "Joe Brown" and he gets huffy with me and lies to me and said he tried several times to contact me? I am furious!He just called and had the nerve to ask me to make calls mind you todays the last day of rentals and he just gave the mechanic today the last day of my rental the go ahead to fix my car!!!!!!!! Then had the NERVE to tell me, not ask me, tell me to call a few people I had to interupt him news flash I don't work for Geico! I shouldn't be calling mechanics and body repair folks! I'm not signing crap until my car looks and sounds like it did when it was taken from me and when this is over I don't care what it cost it sure as heck is better than the 100 bucks you save me a month to switch back to Allstate!!! The stress alone is worth the piece of mind of knowing that they give great customer service and would have never treated me like this!!!!

    Misty Palermo 2/20/12 8:02AM
  • my car was stolen 2 months ago and still under investigation ,that the first thing the keep telling me .we still doing the investigation,even though the found the car and have it in there position for like 2 months now.i been with them for over 5 years n no voilation or claim ,i wish i realy know the laws about this or who to call for help

    Anonymous 2/17/12 9:41AM
  • Today i got auto quote ($xx.xx) online for me & wife. Filled all most all payment details and had few doubts on payment, then called agent (800-841-5660) and provide reference number. Agent pull my details and ask few verification details ( me & wife driver license numbers ) & payment details. Then i provided all required details. After that i ask agent to provide details of policy like policy number, start date & end date, coverage & persons names. Agent said that under this policy you only one person will be an active driver and your wife will not eligible to drive. If you want to add your wife also active driver, then you need to pay extra $xx.xx. But actual quote i got online shows me & wife are active drivers. Then immediately cancel auto policy.

    Jack 2/14/12 6:41PM
  • geico insured drove a van in my pool and one month later nothing fixed anyone you call you get a message and no callback no wonder insurance so expensive have to pay for all the incompetent employees they have. To top it off they send a auto claims rep to our home to do the estimate wow are they bright

    antigeico 2/14/12 11:36AM
  • Geico is the WORST! Our car caught fire (as I was driving it) and completely totaled the wiring system, thus the car would not operate. Of course, it wasn't deemed "totaled" for at least 6 weeks or longer! The guy that was supposed to look at the vehicle was "always in the field". The woman handling the claim had the worst customer service attitude I have ever dealt with. I only had a rental car for about a week of those six weeks...can't complain too much on that since some are denied that in their claims. Thankfully, my husband is in the military, so we switched to USAA. I couldn't have asked for better service or price than USAA. They respect their customers and ensure customer satisfaction. Geico will never receive another dime for me, since they gave me nothing but a headache!

    hatingonthelizard 2/13/12 11:51PM
  • I'm a customer that had my car stolen while me and my family was alseep in our home. I called the police and then my Geico agent. The first few days was very peaceful but after a while the conversation between me and my agent started becoming very unprofessional. They wanted to offer me little to nothing for my car value and stop paying for my rental, so that forced me to settle my claim. The next day the police found my car in a ditch with body damage. Geico informed me that they wasn't fixing anything on my car. The inside of my car was messed up and some body damage. My transmission on my car was broken and couldn't move. My car was in great condition before it was stolen and now Im left with a car that don't have a radio, can't drive and Gieco Theft Department informed me that if I can prove that my car was stolen then we can fix it. I informed Mr Jeff Price of THE tHEFT Department in Fredickburg, VA that I'm no criminal, I don't know how to steal a car. At the end of the day I pay full coverage for nothing with Geico( 245.00) month. This is the worst a company every treated me as a customer. This company made me feel like I was a criminal, the way the Theft Departmant spoke to me and my moms was very unprofessional. I typed this to help the next cuxtomer that may be going through what I'm going through. Do I expect for Geico to do a better job in the future, nope they treated me so bad with my claim, I'm looking for new car insurance. To recover my car and then informed that they are not covering anything that was done to the vechicle whats the point of full coverage. I wish there was other way for me to express my self but like the insurance agent with Geico told me, Mr. Kitchen what do you expect for Gecio to do!!!! Very Unsatifeid with Geico as a whole. They took my month payment but they didn't do anything on there part. I hope this will help anyone thats thinking about joining Geico.

    Kevin KitchenJr 2/10/12 9:56AM
  • I was a Geico policy for over 10 years with no claim filed or moving violations and paid all my premiums.
    Another driver hit our SUV while parked with no one on board. The other driver did not stop neither was there a note on our vehicle.
    I filed a claim with Geico. Despite a policy with un-insured motorist, Comprehensive and property damage coverage, Geico denied the claim. I was informed that unless I can produce the license plate of the other vehicle or driver that hit our vehicle, they will not pay the claim.
    I was just as disappointment and frustrated as all the many other comments I have read here. Infact, reading these comments now make me realize I was not wrong in being angry at the manner the claims department responded to our claim.
    Needless to say, I canceled and moved our insurance to another carrier.
    I hope someone will start a class action lawsuit against this criminal entity.

    Anonymous 2/6/12 11:28PM
  • Same complaint- auto pay bills, loyal customer, not a single claim or ticket for two driver EVER, two car household, same middle-aged Honda and Chevy and yet! Rates go up every single time the policy is renewed.

    And then- try to get personal service? Try to find a human being rather than an endless menu and hold time? Good luck- there's no one around to talk with you, not even a little lizard. They're all busy helping "other customers." HATE Geico.

    Vicki 2/2/12 3:43PM
  • I was rear ended last September by a lady who gave me what later turned out to be a false name and a song and dance about the whereabouts of her papers and then took off. I was thus forced to file a hit and run report with the police, a copy of which I provided to my insurer who authorized the repairs to my car, but for which I had to pay my deductible. The police were subsequently able to locate the driver and owner of the car from the car details and license tags including that the vehicle was insured by Geico at the time of the accident. From this investigation the police issued a final police report that included the correct name and address of the driver and vehicle owner and the Geico Policy number. I provided this to my insurer who provided the details to and filed a claim with Geico for the recovery of their costs and my deductible.

    After ignoring this claim for many weeks, Geico finally advised me and my insurer that there was "no evidence" as to who was driving the car that hit me and that they rejected my claim. When I pointed out that complete details of the vehicle and its driver were provided by the final police report including with the details of the Geico Policy, Geico came up with a new excuse to deny my claim, namely that there was no evidence that I and my vehicle were the injured party. Again this answer is total nonsense since these details are all included by the initial "hit and run" police report (both reports have the same police accident investigation number, date and details of the accident) that is in Geico's possession. I am still waiting for a reply from Geico to this evidence.

    Apparently Geico is attempting to argue that its use of cute cartoon characters and apparently illiterate "cave men" to promote its products, entitles it to use this illiteracy to deny even the most basic and obvious of claims against a policy they have issued.

    BUYER BEWARE

    CE from Roswell GA 2/2/12 8:32AM
  • Get Geico Auto Insurance out of North Carolina!!! Let me explain: PRAY you never have an accident and the insurance coverage is Geico. I did last year, a rear ender. To make a long story short, my son was hurt in the accident, has around $6,000.00 in medical bills. I have had to fight so much with adjuster and her supervisor.
    Now they will pay the medical bills, but pain and suffering for my son, is a joke. They will not pay him more than $450.00. That's it. Can you believe this??. I am complaining to the North Carolina insurance commission. Will it do any good, who knows. I feel everyone who has to deal with Geico needs to complain To their commissioners, senators, or whomever. IF you have Geico, get rid of it, If you don't, never buy their Insurance of any kind.

    George 1/31/12 11:29AM
  • 2 and a half years and not payed my claim.the state needs to take care of is voters and make them pay.are get them out of our state.south carolina.

    ghost 1/29/12 4:42AM
  • After being with GEICO (TRAVELERS) for many years with my home & auto, I had to cancel my insurance with them. They raised my home ins. $1000. for this year. Very disappointed in this company, when I called into customer service I was always placed on hold for LONG periods of time. Not even a thank you for your past business (15 years or more). Not happy in Oklahoma.

    Not happy in Oklahoma 1/26/12 9:26PM
  • Absolutely the worst geico tried to create two different policies for both my cars in order for me to pay more, this is after i've been insure with them a period of 4yrs. I switch provider to progressive which was the best thing I ever did, but do you believe these idiots continue billing me 2 months later saying I have to provide them with a letter in order for them to cancell my policy.

    Anonymous 1/26/12 5:21PM
  • Another motorist hit my car, Geico scheduled an appraisal 7 days from now! Farm Bureau was always available nearly instantly. Wow they suck.

    Joe Ch. 1/25/12 2:19PM
  • What is "diminished value"? You have a car accident. The car suffers extensive damage of about $5000.00. GEICO pays a portion of the damages, but they don't tell you about diminished damage, meaning that your car after being fixed costs less than before the accident, and GEICO is supposed to pay the difference, but insurance companies never, ever, tell customers about diminished value. It is like stealing money from your pocket.

    dario 1/23/12 6:06AM
  • I have been a Geico customer for a few years and have had no claims. Imagine my shock when I received my new policy and found out my rate increased 50%. They inclosed a nice letter that said due to the number of parties who claim injury that they need to increase rates to keep pace with claim costs. This is toatl B.S.

    Anonymous 1/22/12 3:49PM
  • Awful, Great Commercials Awful service: I got rear ended, totally Gieco's Clients fault. They repair through specific service centers and too appointment unlike others who let you take it anywhere and get a quote. The first appointment they have for me is 5 days from the day of the accident. They said I could take the car in early and leave it as I was travelling on business that coming week of the appointment date. However they would not give me a rental car. There service manager to my face told me "I wont pay for a rental car just to sit in the airport!" WTF, whats it to him where or what the rental car is doing? So now I have to wait a week and a half to get my car in + the time it takes to repair it which will probaby be a week or so. So two weeks and hassle, total inconvenience and I have to drive my busted car around in the mean time cause some doosh drove a crappy car to fast into the back of mine!

    Anonymous 1/21/12 12:24PM
  • GEICO is in the process of issuing refund checks in the State of Washington to policy holders who weren't given the "Good Credit Discount" that they were promised over the past years. I just received my refund check and was shocked by how low it was. Where is the accountability and oversight? I take it that the Insurance Commissioner's Office was involved at some point, but how do we, as policy holders, verify whether GEICO is really refunding everything owed to us?

    Where's My Refund 1/21/12 10:44AM
  • I am very disappointed in the service received from the claims adjustor on 11/29/11. I've been a loyal customer for over 8 years, and have been mostly pleased up to this point. I relayed to the adjustor what happened, and from what the repair shop stated, the adjustor did not tell them that I ran over the Deer and the damage caused under the car. To me, he was only interested in presenting the visable exterior damage, which was minimal. Now I have to wonder if all the noises from under the car are worsening due to the lack of immediate attention. I too, am thoroughly dissappointed at the rating received by the company. As much as I hate looking for another insurance provider, it looks like that may be in my best interest. Thank you for the great customer service. Those people have been great.

    joyce 1/20/12 9:17AM
  • They dont want to pay a claim. They treat you like a crimanal. When your a victim. This company is not worth the risk. They had me locked up in jail. On something I had nothing to do with. My truck was stolen. My charges where dropped. But they still havent paid.

    ihategeico 1/18/12 6:47PM
  • I can relate to why this company has such a low rating. Out of 0 to 10, this GEICO AUTO INSURANCE has my big fat 0. I have an auto accident claim against Geico. The adjuster are taught well how to swindle people out of not paying for their medical bills. Three months ago I was rear ended while stopped at a stop light. My son was hurt in the wreck. It was the other drivers fault who had GEICO INS. NOW, the adjuster says she will not pay my son's medical bills. I told her I will file a complaint with the Insurance Commissioner in my state. I'm sure she and I will be going back and forth for a long time. I do not feel Geico should be allowed to sell insurance in this state. Just maybe a lot of us should go to Virgina and sit on their steps and protest. Pray tell if you every have an accident and the person at fault has GEICO Insurance, get an Attorney fast, but be sure it is an Attorney who is not being paid off by GEICO. They do that you know. Such a sorry Insurance Company.

    Dell 1/16/12 8:59AM
  • I want you to know why I am not renewing my policy after years with Geico.
    1) Your local office personnel are neither pleasant nor knowledgeable.
    2) Although a friend is allowed monthly payments, I was told it wasn't available.
    3) When we sold a car, trying to conserve, our rates only went down about $6.00/mo.
    4) You attempted to get me to pay $15 for a defensive driving course that is free at the DMV, but you didn't tell me that.
    5) I have never filed a claim and my car ages, (is worth less), but my rates are not adjusted even after I asked for a review.

    I don't mind you making some money, but I am offended at your way of attempting it. Goodbye.

    Onion Peeler 1/14/12 12:20AM
  • I will change insurance as soon as I am able to purchase a new vehicle. December 30, 2011 my parked 2002 Honda Accord (EX fully loaded) v6 was totaled because a juvenile stole a vehicle, also insured by Geico, from a delivery driver who left the car running in front of a house.

    I was told that if I went through their side of the insurance the claim would likely be denied. They told me I had to go through my $500 deductible, even though the accident was no fault of my own. After the car was declared a total loss they deducted the 500 from what they determined to be the cost of the vehicle. They gave me $4200 for the car, less than half what I paid for it. All I want is the same car with same mileage and inspected (as I purchased an inspected vehicle) and it is not possible to find for this price, and forget being able to cover the 7% Florida sales tax, there is no way I would have money for that even if I could find a car as cheap. Then they gave me a list of "comparables" which they said was how they determined the value of my car, not one of them was anywhere close to the amount of money they were giving me ($1000 or more). All I want is the same vehicle, I'm not trying to make out with some kind of deal. If they can't even find the same car, inspected, for the amount of money they are giving me, how am I supposed to find one?

    Needless to say I filed a complaint with the Florida Department of Insurance Compliance today. I'm not asking for anything special, but I did not cause this accident, I wasn't even in the car! I just want the same vehicle, 2002 Accord V6 with similar mileage, and am sick of being laughed out of dealerships!

    Karolina 1/13/12 8:18PM
  • Geico is an AWFUL insurance company! Never would I recommend them to anyone. I currently carry Geico insurance. Three months ago, I received my first and only "traffic violation" while carrying Geico insurance. Due to my "violation," I had my driver's license temporarily revoked for 30 days. I was also required to ask Geico to file an SR22 for me. I needed this done, or at the end of my 30 day period, I would NOT receive my license back...instead, I'd have to pay almost $250 to the South Dakota DVM for a new license. As this was my first and only "traffic violation" while carrying Geico insurance, I wasn't expecting a problem with my SR22. WELL WHAT A SURPRISE I had when Geico sent me a written notice (five business days before my SR22 filing deadline) and informed me that they would NOT be filing an SR22 for me...instead...THEY GAVE ME A THREE WEEK NOTICE THAT THEY WERE CANCELLING MY INSURANCE POLICY (even though I have two more months of pre-paid insurance coverage with them). TRUST ME...IF YOU WANT A GOOD INSURANCE COMPANY WHO CARES ABOUT THEIR CLIENTS...GEICO IS NOT THE ANSWER!!!! One traffic violation...they will be yanking and cancelling your insurance coverage!

    Peaches 1/12/12 11:31PM
  • I just wanted to speak my mind about a visit to your office today at the Mall. When my wife and I entered your office there were no other customers present. I would have understood if there had been other customers present. First we waited while all three reps were on the phone. When the young lady came to wait on us, she asked for my information, looked us up in the computer, then answered the phone. After this phone call she finally got back with me and asked you if you had time to help us. You did not have time so we waited again while she answered the next call, she then asked the other lady if she could help us, but she was also too busy and that it would be awhile before anyone could help us. That is when I told her to forget it, and my wife and I left the office. I have been a Geico customer for 30 years and I have never had such lousy service.

    KC5BUJ 1/9/12 3:19PM
  • I received an email 1/5 from Geico saying my policy had been cancelled. In a panic i call them right away, they said i missed my Dec payment, and this happens to other people, the nice rep sent me over to another person to "rewrite" my policy. the next person came on the line saying they are unable to renew my policy due to New Policy Guidelines.. what ?!? she wouldnt explain, and told me i would have to contact another insurance agency. Well, because i have been "dropped" and Geico would not reinsure me, anywhere else you go to now knows you were "dropped" and wants to charge MORE than DOUBLe ! i had no tickets or claims with Geico for the 6 years i had them, had never missed a payment before .. this is how they treat their clients ? i then sent them a letter asking why i was dropped, and their letter said the same darn thing the woman on the phone did.. "due to new policy guidlines, we cannot renew your policy" and then they go on to say i can come back in 6 months, and they " look forward to servicing me for YEARS to come" .. really ?!? does this make ANY sense whatso ever?!?!?

    jerseypebble 1/6/12 7:50PM
  • I had GEICO for over 5 years and was seriously injured in an auto accident with over $200,000 in SUM and PIP insurance coverage. At first GEICO attempted to deny the claim by saying I did not reside at the proper address listed. When that failed, GEICO sent me to one quack paid off Doctor after another for so called 'Independent Medical Exams' (IMEs). GEICO is not a respectable nor reputable company.
    A passenger in my car was covered under his own car insurance (a little known fact) and they paid his injury claim promptly!

    John 1/4/12 3:41PM
  • Worst Insurance. I had a parking lot scratch in May 2010. I called them to fix it. They said it will cost $500 in total and I pay $100 deductible. Here is my cliam number 0355476540101022. This happened in May 2010. I asked two times customer service mentioned this will not go in Motor vehicle history for $500 cost etc. From Oct 2010 I'm paying $600 extra for 6 months and Geico put in records as at Fault Accident. Every where I go they see the At Fault Accident. Worst Insurance and Worst professional people on earth.

    RJ 1/2/12 11:30AM
  • I just paid my last premium payment for the year 98.00 and was advised my policy balance is now 0 and i was paid up until 1/7/12. I received a policy cancellation notice saying i owe 121.00 by 1/7/12 or my policy will cancel? wtf? When i called them she advised and confirmed i was paid up til 1/7/12 but then said i owe the 121.32 by 1/7 plus another payment for feb to be caught up? My policy renews 1/7/12 so they are double charging?! I will be looking for a new servive provider this company is a fraud and i WILL be filing a consumer complaint through NYS.

    rsmastro80 12/29/11 6:15PM
  • Spoke with an adjuster after their cient caused a five-car pile-up on the highway and I was one of the victims. Caught the adjuster in a lie! Seriously!!!!!

    Anonymous 12/27/11 12:26PM
  • I had a small accident in a parking lot; I hit a shopping cart pulling out of the stall and the cart damaged the parked car next to me. My son turned 16 and got his license. Those two occurances raised my premium from $97 to $285 per month. Geice wouldn't do anything about the rate--got the same coverage quoted by two other major companies for $180 a month. When I took the Geico policy out last year I had them quote how much the policy would go up once my son got his license. The quote was "about $65 per month. I'd steer clear of Geico there are plenty of better choices.

    smittymj 12/26/11 3:05PM
  • Very frustrade with geico sales...I trying for four weeks to receive a form to get insurance for my vehicle and still not getting any information after obtain a quote that was given to me since the firts time spoke to an agent.
    I was recommended by a friend that has your insurance, but we did not know the problem to obtain the form. Every time we call Geico, is the same "stupid" answers and even that desconnected.

    Anonymous 12/24/11 10:49AM
  • My husband is new to Geico and we recently moved to the suburbs. He had his license switched over to the new address and got the car insured with Geico. Recently, he received an email from Geico stating they were going to change his insurance address because they ran a credit check and saw an address in the city listed on his credit report (a precious address) eventhough he already provided DMV with the necessary documents proving we live in the suburbs. His insurance tripled. He asked the rep if he will be reimbursed the extra money charged for the month while they receive the proof of address required and the rep advised that Geico does not issue refunds. They are thieves. Beware! They can change your rate antime based on addresses on your credit history. They only use one credit company eventhough there are 3 major ones. Our new address just happened to not update on the credit company they used.

    Anonymous 12/21/11 11:32PM
  • the body shop fixing my car is haveing issues dealing with this company. They will only pay a very low labor rate to the shop that is way under the prevailing rate for shops in the area. With this low rate I am guessing my car is on the back burner. Do your research before you get a policy from this company. If you need them they will not be there for you!

    Anonymous 12/21/11 9:46AM
  • My car was also hit by a Geico customer. I filed a claim with them and the adjuster called and informed us their client and a third party saw my wife on her cell phone weaving through traffic creating the accident. He insisted we prove she was not on her cell phone. We provide that information by her phone records that the phone was never in use at the time of the accident indicating also that their client and so call third party lied about the phone been used. Now he's saying that my wife hit the first vehicle then his client. Even after showing his client lack of credibility he's refusing our claim.

    Marc 12/20/11 7:15AM
  • BEWARE!!! This is the worse company to deal with if you have an accident and you or the other driver is cover with Geico. And pray tell you don't get hurt. Was involved in an accident, rear ender, about two months ago. the driver at fault was insured by Geico, and so am I. Had my auto with Geico for years, never did a claim. My mother was hurt in the accident. WELL!! know what she got from Geico for her pain and suffering, $200.00. Can you believe this. If you are a policy holder cancelled it and go to another company. But, check the complaints about that company first. We live and learn who the scammers are.

    No Name 12/19/11 2:49PM
  • I would not recommmend that anyone get involved with your company. I was contacted by email to see about a quote and once I had a conversation with a Geico rep I told them I was not interested because they were much higher than my current insurance, I just received a letter of rejection and a bad credit report from them.I have never had trouble getting or maintainng insurance and their manor of doing business leaves a great deal to be desired.

    Anonymous 12/19/11 2:01PM
  • Geico stoled money from my account, never sent my paperwork or a insurance card for my truck. I didn't even know I signed back up with them after 6 month was over. I didn't need insurance and they took my money and said thanks for the money. Merry Christmas
    So if you are looking for insurance don't go with Geico they stoled from the poor to line their pockets with our money. They said we will give your money back if you have insurance with someone else. I DIDN'T NEED INSURANCE!!! Don't go with Geico, don't even look up or give information to their website because they might do the same to you.

    Anonymous 12/14/11 2:04PM
  • Was involved in a rear ender 2 months ago. The person at fault was covered by Geico. I am also covered by Geico. It took 8 days for an adjuster to come see my car. It took that long for another adjuster to call me in reference to my claim. I have since put several messages on the adjusters voice mail, with no return call. My mother was in the vehicle at the time and was injuried. the adjusted called her a few days ago and offered her $200.00 for her pain and suffering. Can you believe this amount. If I worked for Geico, I would be so ashamed to offer anyone who was hurt this amount of monies. I am very upset with Geico.

    Dell 12/13/11 7:04AM
  • My Fiance's mother passed away and we are dealing with the legal issues and bills. Turns out that Geico will NOT close the account and will, in fact, keep taking $$ until we close her bank account. Nice job, Geico.

    angrygrrl 12/11/11 5:02PM
  • Geico is horrible insurance. I was a customer of theirs for five years and they did nothing but disrespect me and discriminate against me. I have a clean traffic record, am a college student, and make straight A's. I work two good jobs for the unversity I go to. Then GEICO cancels my insurance for something that happened three years ago and was totally unrelated to automobilie insurance. They refused to send me insurance cards or any sort of mail because they were apparently too lazy to put a stamp on an envelope. I went to another insurance company, got a lower rate, 24 hour road-side assistance, and better coverage. GEICO IS TERMINALLY FLAWED AND LAZY!!!!

    SmarterThanGeico 12/11/11 3:15PM
  • My car has been hit by Geico customer and when I contacted Geico with a claim they refused to process the claim because they were unable to obtain sworn statement from their customer. So, I have a valid police report with the admission of guilt by the driver (Geico customer) and Geico refuses to take my claim on the grouds that they cannot get in touch with their customer to verify the police report.

    relkada 12/9/11 9:42AM
  • I had battery died with small kids on board in cold evening outside. I called my insurance company, GEICO. They told me I don't have road side assistance on my package. I said OK, I need help, you know who is in this area. And they transferred call to someone who asked me cash for their service. I said I don't have that much cash with me right now, I can pay with credit card, but I was told that they work only for cash (I guess they don't want to pay taxes). And, simply I was left with no assistance. I had to walk around and find someone for jump start. You decide.

    TomboRombo 12/9/11 6:04AM
  • Don`t Call Geico Customer service for any advice. They will put that call as a claim on your profile - even if they did not solve it, and at the end your premium will be increased. If you have an accident that you are guilty and you insist on the way that you want the things to be solved, they will kick you out at the end of the process.

    WildHorn 12/9/11 5:54AM
  • My claims representative Brian Tyler never informed me that there was a problem getting parts to repair my vehicle. I do not believe he stayed in touch with the body shop to find out these details. He also never told me that my rental car coverage may expire before my vehicle was repaired and that I should maybe switch to a smaller vehicle to avoid losing rental car coverage. When I called to express these concerns I was told and I quote, "It is what it is" and that my rental car coverage would not be extended. I am without transportation now and when my vehicle is returned I'll be looking for a new insurance company.

    Hitchhiking 12/7/11 7:12AM
  • I have been a Geico customer for many years and insuring 3 vehicles with them I have never had a accident until recently. My car has been in the shop 2 months now and still not fixed due to Geico's great customer service reps/adjusters ! My adjuster Cynthia Williams and her supervisor Mike Resta never answer their phones and rarely return any calls promptly, you need to chase them down to find out what is going on with your vehicle. They do not communicate internaly or externaly with us the customer, and I continue to make payments on a car I cannot use or drive. Yes, they have many claims to process not just mine, or maybe they are understaffed, who knows ? When the going gets tough and you need answers they hang up on you. If you are a Gieco customer pray that you never have an accident, by the way their rental car feature only covers you for 30 days, I'm told my car will be in the shop for another 2 more months or 4 months total. Such a big company with their great TV commercials that they do not stand behind, its amazing, needless to say I'm cancelling coverage and moving on.

    Blekas 12/6/11 9:13AM
  • My little 80 year old friend has Geico Road Service. Sunday morning she had to be out at 6:30am. She had a flat tire on an interstate, in town. She called Geico and waited 1hr & 45 minutes. It was cold and raining and she needed to go to the bathroom! That is too long to wait under these cercumstances.

    Concerned Friend 12/5/11 9:04PM
  • I have insured with Geico auto for a few years with no claims.I recently asked for a umbrella quote.The agent gave me the quote which I accepted.I asked the policy to begin 12/32/11.He asked numerous questiona and said I would have to send copies of my other insurance policies which I did.I was contacted by underwriting telling me I had to get a insurance policy on my golf cart which I did(at yet an additional cost to me)I then got a call saying that my classic car didn't have enough coverage to protect geico.This would mean yet more premium that I incur.I then told the representative that I would buy it elsewhere that didn't have these hidden premiums.She then told me that I have to request in writing to not write the policy and to return the premium I had paid.I believe this extra info which required more premium should have be told to me in advance. I am so angry with this unprofessionaltactics that I will find a new auto insurer as well as I now demand the premium for the umbrella be returned. Barry Axler re pol.#p5223918

    Anonymous 12/4/11 9:36AM
  • GEICO IS THE WORST INS. COMPANY I HAVE EVER USED. I WILL NEVER USE THERE SERVICE AGAIN. THE ARE VERY UNFAIR. I HAD A CAR ACCIDENT AND MY CAR IS TOTAL I HAD NO FAULT BUTTT THEY ARE SO RUDE ONE PERSON SAID THEY GIVE ME $5000 FOR MY CAR ONE SAID $4300.00 AND OTHER SAID $3300.00 WTF THEY GUY NAME JOAHN PURRA HE IS BIG BS I HATE GEICO THE PLAY GAMES WITH THERE CUSTOMER NASTY CUSTOMER SERVICE

    FARHA 12/2/11 4:27PM
  • GEICO IS THE WORST INS. COMPANY I HAVE EVER USED. I WILL NEVER USE THERE SERVICE AGAIN. THE ARE VERY UNFAIR. THEY WILL HAPPILY INS. ANYONE TIL YOU GET INTO AN ACCIDENT THEN THEY WANT TO TRIPLE YOUR INS. WITHOUT ANY WARNING WITHER IT IS YOUR FAULT OR NOT!! I WILL NEVER GO BACK!!!

    sheleyjames 11/29/11 4:11PM
  • ok i was a proud owner of a 1995 trans am and i was in a accident where i was not at fault. the person stopped in the middle of traffic so i hit her from behind and my car was not in bad shape the airbags deploid.a geico agent talked to me on the phone and he basicly told me we can fix it no propblem after i told him the damage he said the same thing we can fix it. the agent came out to my house and saw the airbags and said the car was totaled geico is a bunch of liars and scam artist we had to pay for a rental car they did not after they told us they would pay for it so now my car was totaled so i went out to get another opinion. i spoke to alstate told them the damage sent them pics and they said if i would if been with them it would not of been toltaled.GEICO IS THE WORST INSURANCE COMPANY IN AMERICA. if i were you i would switch ASAP.

    Anonymous 11/29/11 4:27AM
  • geico has been nothing but rude to me I went out of town to have aa special weekend with my girlfriend my car was stolen and recovered burnt nothing we were stranded for hours geico did not help at all instead they are still putting this night mare of mine into a personal disaster They are dragging out the investigation and still no friendly service i call the person in charge of my claim to let them know i found another car and if i could get an est. on when the ck was getting issued all she can say is i dont know its still un investigation wow then i get a call from a private investigator wow make me feel like i don't have no rights over my own car that got burnt and crisped to ground it was a older covette not even worth that much ???? go figure
    thanks anthony

    techscans 11/28/11 10:05PM
  • Stay far far away from Geico. No follow-up, unhelpful customer service, and they are vicious about paying claims.

    If you do need to file a claim, take my advice and call your claims adjuster 3 to 4 time a day and ask for the status. Annoying them is the only way to get them to do their job.

    Anonymous 11/22/11 6:41PM
  • I was hit by a drunk driver with no insurance. the other driver got a better deal then i am and i am Geico customer from the start it has been bad. I was lied to about the deductable, they used, used parts for the repairs i had to fight all the way with things that should have been fix that at first they wouldent but then agreed to fix. I would leave them if I could, they have the best rates. come next year i am gone i would not reccomend them to any one they are a joke

    Anonymous 11/18/11 5:59PM
  • Mr. Shane Moranis(Geico employee),



    On our first conversation, you denied all responsibility. In our second conversation you again denied all responsibility. I suggested an estimate for damages which you agreed on after I had contacted you for the estimate from Mr. Rico on the date of October 18, 2010. On October 20, 2010 I received a letter with your denial of responsibility, whereas you stated you have conducted an investigation. This is a big fat lie the only investigation you conducted was all over the telephone with your client. It is my understanding that an investigation would include a visit to the site of the accident to inspect the damage on my vehicle. According to the insured Mrs. Roxanne Wilson it was her request for the investigation. Yet only two days after an estimate was sent to you (and this false investigation you claim), you had already denied all responsibility. How is it Mr. Moranis that you can claim denial of responsibility without any investigation? It is amazing how you Mr. Moranis use the Geico name in such an irresponsible, dishonest, and disrespectful manner. Your actions are robbing me of my legitimate claim even after the insured had already admitted guilt. It is obvious that you Mr. Shane Moranis have no morals, no integrity, and that in all fairness you are a dishonest person.


    This is the letter a senior citizen wrote to Geico Employee. Geico took over a clim from their client who had in the first place admitted guilt then recatned their story to the Geico Employee resulting in a false investigation, and deciet. Geico is dishonest and disrespectful not to mention robbing senior citizens of legit claims.

    yomommalovesme 11/15/11 1:59PM
  • I have had HORRIBLE customer service with Geico. The adjuster never returned my calls. The website tells you nothing. I would gladly pay more money for better service. The adjuster didn't get out to see my car for over a week, and I wasn't able to get anything out of it until this happened. Like I said earlier she didn't return calls. Finally, when I heard that she had looked at my car a week later, it was gone along with belongings I wanted to get out of the car. I will definitely switch insurance companies.

    gsophie 11/13/11 12:15PM
  • Geico is nothing but a bunch of liars and cheats. I cancelled my car insurance and they proceeded to take another payment out of my checking account 1 week later. they keep telling me a check was mailed to me on Nov.3,2011. Well i havent received it and when i called they said i have to wait 10 days and a new check would be issued. first of all it was illegal for them to take the last payment out and i dont believe for one minute they have even sent a check. I have an appt. with a lawyer tomorrow and he stated that there have been hundreds more complaints just like mine.

    Anonymous 11/10/11 4:20PM
  • I just received my Geico 6-month renewal and it increased 30%! What happened to this;


    SANTA MONICA, Calif., July 22, 2011 /PRNewswire-USNewswire/ -- Starting next month, GEICO will begin implementing a10.7% overall rate decrease for its California automobile insurance policyholders. GEICO originally asked the California Department of Insurance (CDI) for a 4% increase to its automobile insurance rates, but the nonprofit Consumer Watchdog challenged the hike. In California, auto insurance rates are subject to Proposition 103, which prohibits insurers from charging excessive rates and allows citizens to challenge excessive rates. After a review by the CDI and Consumer Watchdog, GEICO agreed to lower rates instead,

    nuttss 11/10/11 1:10PM
  • Geico Ins. ha ha ha .... what a joke !

    They have a cute little green lizard to lure you in but after you pay your premiums and think you have your vehicle insured with a good company I hope you never have to file a claim .

    I had the misfortune of hitting a black bear with my ford explorer .... I filed a claim with Geico for comprehensive damage .... after 3 days of no response I called again and they said they were working on it.

    I had the local ford dealer estimate the damage and they forwarded the estimate to geico ... Geico said they can have it fixed for a lot less and wouldn't let me get it repaired at my local dealer where I've done business for the last 45 years.

    After a week I called again to see what's happening and they tell me they don't have an adjuster in my area so they want to send a tow truck to my house to tow my vehicle 250 miles to their closest adjuster ... At that time they will determine the cost of repairs and find a shop that will agree to repair my vehicle with used parts or aftermarket parts / and also will work for the the low labor rates that Geico pays.

    Now it's been over 2 weeks and some unknown to me body shop calls me and said geico towed my ford to them and they needed my authorization to fix it .

    Keep in mind , now my vehicle is 250 miles away from me, out of my control, getting repaired by some shop that I have no idea of who they are or what type of work they do .... and being that far away it's not feasible for me to go there just to check them out.

    They claim that after it is repaired they will tow my vehicle 250 miles back to my house where they picked it up from .

    Now I am wondering, when it comes back to me and if the repairs are not satisfactory are they going to tow the vehicle back to that same shop to make it right ??? ... that would be another tow job and probably another week for me to be without my vehicle.

    I don't have another vehicle to drive and I know if I had it fixed locally the shops around here always have free loaners .

    I could go on and on about the run around Geico is giving ... everytime you call them your get a different person and really nice voices but NO RESULTS .

    Yes, I know I could get a lawyer and get better results but it would extend the down time and cost more than the repairs .

    My vehicle is still in the shop and hopefully I will get it back before my plates expire in May 2012 .

    Needless to say , as soon as I get this all behind me, I am running away from Geico and their slick advertising green gecko lizard as fast as I can.

    The only satisfaction I will have is to inform other people of Geicos poor service and doing all their claim repairs on the cheap .

    GEICO INS. RATING .. NEGATIVE BAD AWFUL !

    THAT'S BETWEEN POOR POOR POOR AND REALLY POOR

    alfa 1 11/10/11 8:52AM
  • Geico is a rip off I put insurance on my 1995 gmc 2 months ago and I payed for them two months 240 for just liability and then I get a letter in the mail stating that I gave then the wrong vin number so o called them and gave them the right one witch was one letter off and I send Brenda Lewis and email asking if they was gunna credit me them two months that I had no insurance an was told that they can't go back in time to do any of that sorry but I know damn well I I would of got in a reck they would of did Nuthing for me bc it stated that in the letter I received so I told her if u can't help me then cancel my policy and she did bc they did not want to give me my credit they owed to me will never recommend this company to anyone!!!!

    Cody 11/9/11 2:51PM
  • I completed the enrollment screens online for Geico today and the rates were $599.00 for 6 months. To double check this info, I called the 800 number and the agent took all my information over the phone. Then she quoted me $1345.00 for 6 months. I was appalled!!! Do not believe the online quotes---it is fraudulent to present a false quote.
    L. Ababon 11/7/11

    L. Ababon 11/7/11 5:32PM
  • today was the day for renewal and a 125% increase on my 6 month premium. No accidents, no claims, no tickets. Why the increase? The Geico representative explained to me that the insurance rate in my local area increased, but that the company normally tries to draw the increase out over the months so the customer only sees a little of the increase. My 6 month policy already was high for two vehicles with full coverage at $720 for 6 months, the increase put us just at $908. We pay all of our bills that have a lump sum payment option in full. I noticed the 125% increase. even if we paid monthly, I would have noticed an extra $30 hike. This is unacceptable treatment of a loyal customer who places my peace of mind (my required loyalty to car insurance companies by law) in their hands. Utter bullsh*t!

    where's the lube? 11/3/11 6:22PM
  • Geico gives BAD ADVICE during the claims process. Do not trust their agents. I called to report a claim, while I was at the scene of the accident. The claims agent told me it was not required to have a police report and no big deal if I did not get one. The police did not want to come out anyway and the driver who hit me did not want them either. SO I just decided to exchange info. with the person at fault and go home and call his insurance company.

    Obviously I have not been on any accidents since I was very young and things were different then and not so many people tried to get out of doing the right thing.

    Well, needless to say this started a whole game of he said and she said. My word against his and vice versa. That is the biggest problem of all is that I wouldn't even have this headache had I just insisted an officer write a report because it was clearly the other drivers fault.

    Also, the other drivers insurance company is way more prompt than Geico and took my statement a week before Geico did. All of the customer service agents at Geico are very nice, even if they are not knowledgable about what is best for you during an accident. The claim agent who is handling my case directly is rude and just going through the motions of a job he obviously hates. He is never near the phone and took my statement a week later, after the accident.

    I will leave Geico as soon as this is all over. No matter what the outcome is financially nothing is worse that having to babysit your own insurance company and have them ill-advise you on important matters.

    C Rogers 11/2/11 3:55PM
  • When I first started with Geico, I was asked how many miles I drove to work each day/each way - Answer 10 miles each way/5 days a week. My full-coverage monthly payments were $77.00. Renewal time came and it was a total disaster...My premium went up to $132.00 monthly. This due to a typo on their end!!! Apparently, the information the rep said was on file indicated I only worked 1 day a week and drove only 20 miles....In A Week??? Seriously!!! When I pointed out that the mistake was their's not mine, the reply was something to the effect of "Oh, well, we've fixed it now and it's still not going to get you a lower rate." Needless to say, I dropped them so fast until the sound hadn't cleared the air before I was signing up somewhere else!! Rude, inconsiderate, incompetent, and lay the blame on the customer --- I would not recommend Geico to my worst enemy on a bad day!!

    bjet 11/1/11 11:22AM
  • Recently I filed a clime because my car was broken into and items including my car stereo were stlen.
    My Claim was "denied" because Geigo says the information my boyfriend and I submitted was inconsistent with the local liquor store hours, and the sequence of events. Additionally, they said I was a red flag because I had recently reinstated my insurance and changed my policy. There was a gap, that I wasn't aware of and then when I realized it I called immediately and made changes, including canceling roadside assistance, as I have AAA, and Rental Car Reimbursement. I also lowered my deductibles. All of these changes were encouraged by the agent and actually lowered my rates as I have no previous issues and a perfect driving record.
    Here's a brief explanation of what happened:
    On Oct 3rd my Boyfriend walked to the store around 9:30pm or shortly thereafter. He noticed my car was fine, we always look at the car, it's natural, Parking in SF is a total pain, and sometimes I forget where I park again it's just something we do. The store is 1 block away.
    On Oct 4th at 8:15 or shortly thereafter, we went to my car and my boyfriend noticed the back window was down, it had be misting that night and this immediately alarmed us, we then found that the car had been ransacked, and several items were missing, including my SirusXM Alpine Stereo. There was damage to the visor, the rear view mirror and antenna. Several personal items were also missing that aren't covered by my Auto Policy, (wll as of now nothing is covered even though I have full collision and comprehensive coverage).
    A temp police report was filed at 9:03am on Oct 4th. I gave this information to Geico during my call to them, i asked should I leave the car the way it is for a claims rep to review or clean it up, I was told it's okay t clean it up. Note that the call to 911 ended at 9:01am.
    My AT&T phone log shows the following: I also took pictures as well and sent I'll send a screen shots that indicated the time/date of the images
    line item 537 on my AT&T bill shows I called 911 at 8:36 am and talked for 31 min
    Pictures were taken from 9:10am to 9;12am
    AT&T line item 538 and 539 shows I called Geico at 9:26am, then again at 9:27. I was on the phone with Geico for 23 minutes.
    Today Ken Gao of Gieco informed me that my claim was denied, I am totally blown away my this decision, I feel that they did poor investigative work and I feel many times my and my boyfriends rights were violated - at times I even felt like I was being treated like a criminal by Alan the investigator at Geico, his demeanor. They said Alan the investigator talked to Sams Liquor Store and he reported that they close at 9 which is false they close at 10 and the owner will confirm that. They said that our daily trip to my boyfirends therapy apmt. didn't align with the timeline, he goes daily and has to be there by 9, the reason he goes is highly confidential and it's less than 2 minutes away. Geico called even though we told them that it was confidential, Allan did so anyway and his counselor (Jesse) told him that by Gieco calling they are in violation of the HIPPA ACT. My boyfriends rights were violated. Note, I was on the phone with 911 while driving him to his apmt and when he got out. I think these calles are recorded, right? most likely you could hear him getting out and back in the car.
    It's my humble opinion that Gieco simply doesn't want to pay claims - I'm now hearing stories from other folks. We all fell for the clever adds and I’m not going to stop my campaign until Geico pays for the damages to my car - this is my RIGHT!

    kj 10/28/11 10:00PM
  • I had two cars on a policy at 600 per 6 months and I got 1 ticket for illegal turn and and they jacked me up to 2300. That's almost 4 times the rate I had and I dropped them like a hot potato. Peace Gaico gotta go. If they jack up my other policy I'll take that one to another provider too. So Simple..

    Defector 10/27/11 3:24PM
  • I called to get quote to add my 19 years old to my policy next year. instead of give me the quote , the under writer add my daugther to my policay without notify me. He said if he menditoned to me at the beginign , I would not tell him the truth that I have 19 year old, that's why he pretend giving me the quote so i can tell him the truth. That is very un-respect. He provide very bad customer service. He said Geico's rule is Obligate all family has uner 20 years old even not driving the car has to be in the policy . This is firt time I heard. Is it really Geico rule family has under 20 years old has to be in the policy even not driver of the car?

    Anonymous 10/25/11 10:06PM
  • I was a GEICO policy holder for over 30 years. This
    company needs to be put OUT OF BUSINESS. I've had
    several accidents at no fault of my own, yet I was treated as a third class citizen in their eyes. Cusomter
    service stinks and so are their supposed "responses".
    Recently I had been told an appraiser would be at my
    residence to assess damage. It took them so log that
    my car was towed and I was charged this after being
    told by an agent "Just put a note on the windshield and
    they won't tow it". WELL THEY DID. Then for my most
    recenter accident I called for a record of all my past
    claims and was sent an incomplete listing stating that I was at fault for something I wasn't! Also... they
    never gave me due discounts and also said I did not
    have PIP coverage when I'm positive that I added it.
    NEVER AGAIN - and oh btw I also think their ads are
    immature and disgusting and outright LIES...

    Anonymous 10/21/11 11:01AM
  • Geico's doesn't seem to get that their automated phone system is HORRIBLE! I absolutely detest having to call this system as any background noise or even a sniffle will redirect the call. Additionally, many of the options on the touch-tone will redirect you back to the prior menu. I have literally spent upwards to an hour trying to get in touch with a csr.
    However, the actual CSR's are quite amicable.

    tvillwock 10/20/11 6:08AM
  • My comment is on the commerical regarding a
    the gold fish. It is the most disgusting piece of advertising I have ever seen. Itshows what kind of integrity and professionalism your advertising agency uses and you have the audacity to put it on T. V. I woulln't use your insurance if it was given to me free.Fellow workers were discussing it and had the same impression of your company that I do.

    Cat Lady 10/12/11 7:44AM
  • geico is the worst insurane carrier there is my wife had hail damage on a 2011 suv they claimed she might have rode behind a gravel truck to get the dents i would suggest to everyone file a complaint with your local bbb thats what we did and if that dont work court action is in the works stay far away from these ripp off fly by night people.

    mark 10/11/11 4:03PM
  • Just made my first claim. Hurricane damage. By far the worst customer experience imaginable. A dog fight just to get someone to answer the phone. NO CUSTOMER SERVICE. Over $19,000 in damage, and GEICO is offering $7000. It's been almost 2 months with holes in my roof, and I can't even get them to pick up the phone . Get you insurance from another company, even if you pay a little more.

    Geico customer - ughhh! 10/10/11 12:24PM
  • Geico entice you with goodies in order for you to join them. As soon as you sign their policy they stop being on your side. Just get involved in a minor accident and you will see them raise your policy by over 200%. If you call them they will warn to drop your coverage.
    I am a victim. Please watch out before you join Geico.

    Mayor 10/7/11 12:47PM
  • Geico,
    Recently I went to update my policy and noticed it was canceled…..I did not receive a phone call from anyone. I would think with something as important as my automobile insurance I would get a certified letter or a phone call stating cancellation. It was cancelled for non- payment. I called as soon as I found out (online)and was told yes policy cancelled. I have three vehicles on this policy and have been a customer for years with Geico. I was told to reinstate my policy I would now pay an additional $500.00 dollars to re-insure with you. I agreed to this reluctantly as I did not want to be with out insurance. I am very upset that you would treat a loyal customer in this fashion. I think raising my premium 500 dollars is outrageous have never had a claim with you except one windshield ding in all the years with Geico.
    Please let me know if this will be the final out come… $500.00 dollar increase, If so I will start looking for another company.. What ever happened to having an agent, an actual person that would deal with there customers…
    Thank you
    Dave M\
    \

    killdeerz 10/6/11 4:27AM
  • My Name is Nelson and I have been a faithful GEICO policy holder for over 26 years. Recently, your company (GEICO) dropped my account due to late payment. There are several things about this cancellation that is just wrong.
    1) After twenty-six faithful years, your company just drop me from your roles.
    2) I never received the notice of cancellation
    3) To reinstate me; GEICO double my rates...
    I cannot believe after twenty-six years of insuring with GEICO, your company would just dismiss me, like a piece of trash. Then, to add insult to injury, you double my rates.
    This is very shocking and disturbing. Hard to believe GEICO would treat me this way. Well, I'm very hurt and damaged about this whole situation. I can no longer recommend GEICO to my military troops and/or associates. I have nothing to say about auto insurance anymore. This is a very sad moment for me. I surely hope you do not do all your loyal customers this way. If you do, it will show.


    LMN
    TWENTY-SIX LOYAL CUSTOMER

    Anonymous 10/3/11 8:01PM
  • I was hit on 9/27/2011 in a parking lot by a Geico policy holder in Winter Garden Florida. There were three people in the vehicle, the car who hit me had damages on it and there were three people in the vehicle. The policy holder attempted to coerce me to not file a police report because she didnt have money for insurance. The policy holder was ticketed for the accident as she packed into my car and hit me on the driver side of my car. I spoke to Geico on 9/28/2011 and they stated that they would call me back the next day. They never called and when I spoke to them on 9/30/2011 around 8pm they stated that they had not made a decision as they were waiting on a witness. The cost of repairs is 1350 and Geico states that despite the police report and the ticket. They stated that this witness who was in the car with the policy holder...and the policy holder statement trumps my statement and the police report. Geico stated that they would only pay 50% of the damages. They stated that their policy holder did not have damage on their vehicle and even went so far as to say that if I want my vehicle repaired for a cheaper rate that I should use my own insurance! I am going to file a claim against Geico and the individual who hit me for the repairs for my car. I shouldnt have to get my fiance who is attorney invovled and take more time out of my day to file a small claim for justice when they are in the wrong. I am frustrated and will never purchase insurance through Geico and will be sure to place this message on facebook, twitte and linked in to let all of my friends and family know about the treatment from Geico.

    CSE 10/1/11 11:35AM
  • Geico took money out of my account after I canceled my policy. Don't give Geico your credit card information, they will deduct money out of your account without your permission and they won't take responsible for their mistakes and I never got my money back. I'm taking them to court. Worse insurance company ever!

    angry1 9/29/11 7:39AM
  • Policy Number: 4244860815


    This is to inform you that I did an online insurance quote and Geico quoted my $141 and I was ok with that quote so I put in my Debit card info and after that it gave me a higher quote of $182.81 so I back arrowed to the previous page to see why it raised the quote and it said "Thank you for your payment" and I would receive my insurance info via email. I called Geico and I spoke to Rodney Cox on 9/24/11 informing him that it processed my payment without my proceeding with the payment and I wanted to cancel that transaction because it was too much money, he assured me my money would be back into my account the next business day but I still haven't received my refund back into my checking account for the amount of $182.81 on 9/24/11.
    I have called several times this week and had your representative call my bank and have my bank along with Geico's bank to get this resolved, my bank told Geico that the funds were taken from my account and not refunded and they faxed my bank statement to Geico.
    This has caused my account to overdraft and I'm very upset that Geico is not doing anything to refund my $182.81. The money was deducted out of my account but not refunded, I need my funds refunded,this has caused so much distress because Geico hasn't refunded my money and isn't wanting to take responsiblity. If this matter isn't resolved I'm going to have to file a small claims and report this to the Better Business Bureau.

    Robynn Burton
    816-645-5395

    rburton 9/28/11 1:05PM
  • I have been a customer of Geico's for 14 years. I am now looking for a new carrier, as my policy just jumped $15 in one shot. My car is a 1997! What good is it to hike up their policies if they lose customers in the process?

    sirius 9/27/11 5:31PM

  • THIS AUTO PHONE SERVICE IS NOT WORKING TODAY!!!

    9/27/2011

    IT WILL NOT CONNECT YOU TO A REAL PERSON!!!

    Anonymous 9/27/11 9:26AM
  • My insurance policy renewed, and I made a quarterly payment. I called Geico because I am moving around the corner next month, and my insurance rate went up another 50.00 because of my move? are you kidding me? Shopping for new insurance. I don't like being discriminated against.

    Anonymous 9/21/11 7:21PM
  • very dissatisfied w geico today.i called yesterday to stop a payment from my bank account.i instead wanted to use my credit card for this months payment because im a lil short on funds as many people are. They said it was fine and i continued paying the ammount due on my card. well,woke up this morn and was double billed,now i have to wait 7 to 10 days to get my money back.had to go to my bank and sit on the phone for another 2hrs,and still didnt get my money,but they got 2 payments from me.what a joke!!

    Anonymous 9/21/11 11:57AM
  • I called Geico for a home & auto quote, the rep who set up homeowners insisted I provide my mortgage info. I explained, I wanted to wait until I heard from my existing insurance co before proceeding. He assured me the policy would not go into effect until I responded to email link or called back. Well, you can guess what happened, I received my new Homeowners policy with Liberty Mutual 5 days later, welcoming me to their family!!! Bank of America paid the premium without contacting me, now my mortgage payment is increasing. I cancelled the policy the same day it arrived, the check cleared in 2 days, yet Geico placed a hold on the check for 20 days, still waiting for them to expedite refund!!!!

    KEB 9/21/11 7:52AM
  • I run a small bodyshop.GEICCO wants body shops to patch peoples car and work for nothing.I refuse to do any of their work.

    Anonymous 9/16/11 5:01PM
  • I am writing on behalf of my mom. She is on a limited income and has been paying on this Mechanical Breakdown on her policy. She has had this policy since 2006 and now that she is in need of repair they are telling her no way... Dont know all the facts but anyone who is wondering about this portion of insurance "DO NOT TAKE IT OUT, THEY WILL NOT PAY".

    Will be posting more facts as I recieve them but they are trying to rip of a 74 year old person...reminder DO NOT TAKE OUT OR IF YOU HAVE IT CANCEL IT WHILE YOU CAN THE MECHANICAL BREAKDOWN PORTION OF INSURANCE....save yourself some money.

    Being ripped off in Lakeland, FL...already paid into this portion of the policy around $4500.00...far more enough to pay for repair.

    ripped off in Lakeland 9/6/11 1:24PM
  • My vehicle was hit by a GEICO client when he was "supposedly" street racing another vehicle on a city street. My vehicle was totaled and over 8000.00 in medical bills. GEICO won't pay for anything because they said their client was "racing"...... and that's my fault???? WTF??? Oh wait, better yet, how bout those race cars GEICO sponsors........ Talk about the pot calling the kettle black...... Two faced shmucks!

    luvmycat 9/4/11 11:17PM
  • First, horrible customer service, no follow through with lip service. All supervisors have voicemail that is full so do not have to field calls, I would bet they are great at making $$ or I will say taken $$. They surely do not earn it!

    JC 8/29/11 2:04PM
  • I have been with GEICO for about 20 years now and have only filed 1 claim. On 8/11/11 I was rear ended and the driver took off. I contacted the police, filed a report, and a witness got the tag number. Turns out the other driver (who left the scene) is a GEICO customer too. He was arrested for a DUI on 5/18/11 and on 7/31/11. He filed a claim on 8/12/11 stating that someone took his car, wrecked it, and brought it back. GEICO believes his story and has yet to allow me to file on his policy. They want me to file on my policy and pay a $500 deductible. Plus, it takes anyone at GEICO days and days to return my calls. However, they did send me an email reminding me to renew my policy with them.

    Amy 8/24/11 2:58PM
  • ON JULY 14, 2011 I WAS REAR-ENDED ON I-40 IN MEMPHIS TENNESSEE BY A WOMAN WHO HAS GEICO INSURANCE. I WAS RIDING MY GOLD WING TRIKE. GEICO IS REFUSING TO PAY FOR REPAIRS ON MY TRIKE. THEY HAVE LIED TO US FROM DAY 1, THE MOST DISHONEST PEOPLE I EVER TALKED TO. THEY WANT TO TOTAL MY TRIKE AND GIVE ME MERE POCKET CHANGE. THIS IS WHY THERE ARE SO MANY LAWSUITS THESE DAYS. I SEE ANOTHER ONE ON THE HORIZON. SHE HIT ME, I DIDN'T HIT HER!

    Anonymous 8/13/11 10:27AM
  • Worst company on the planet! Had multiple coverage with them, tried to add another policy when they decided after providing me with a quote and leting me know I can e-mail them to activate that they will make me go through underwritting process. I wind up with no insurance for day #1 of owing the house.

    Anonymous 8/12/11 8:08AM
  • 40 Year Geico customer with NO significant claims....but when hit, while parked) by uninsured motorist, Geico's preferred repair shop would only use salvage yard doors on a 4 year old car that we are still making payments on to the bank!

    Our second vehcle hit at same time was an old "classic" pickup truck...24 yrs old with less than 130k miles, with completely restored body, drive train, custom parts...Geico did not want to pay the $3600 to repair it because of the "age"...instead of condition...GOOD BYE GEICO!!!!!!

    dambuster 8/11/11 4:15PM


  • I am a longtime customer myself..adopting Geico from my parents of 35 yers with Geico. Some stole my fiancee' vehicle and it's 10 months later they still lying about sent out the check so we are taking them to court asap. Our attorney is not happy and can't believe they cheat the little people plus i have benn with them 16 years on my own policy NEVER HAD A CAR ACCIDENT MY FAULT. The two i had the other companies paid to get my car fix. I NEVER HAD A TICKET parking or moving violation so why does my insurance stay high with an AAA driving record. A police friend of mines says i so go with usaa since i qualify i would be richer compared to ripoffco....lol (Geico)

    ccandk 8/6/11 2:50PM
  • I am listed as the driver in 2 accidents when it was actually my wife driving. Plus they listed a windshield damage claim as an accident. All of this false info is in the CLUE report with Lexis Nexis, so I can't get a competitive rate from another carrier. I filed a complaint with the state regulatory agency that oversees auto insurers, but until this is fixed GEICO has me boxed in with them. Nobody can tell me these "mistakes" aren't deliberate...

    cnm 8/5/11 5:40AM
  • BASICALY I had a accident and 2 years went by with attempting to get the company to pay for my vehicle to fix it and having the money to do so. it was a side impact damage which started from the rear of the vehicle to the front of the vehicle. the vehicle me on the side pushing into the vehicle as it hit me ... when it reached the pessanger side door the vehicle hit the end of the door directing the force through the door and strikeing the front quarter pannel breaking the top bracket and bottom bolt jaming the front pannel forward causing damage to the entire pannel under the hood. Geico of course is trying to say that the damage on the side of the vehicle had nothing to do with the damage to the do with the damage under the hood. I have been a police officer over 14 years and i have a home repair business.... the damage clearly shows the connection...i won't let this go.....no way!!!!

    kingsussex 8/3/11 8:08AM
  • my chrysler 300 after rearly a month and a half is still in and out of shop.could have done better if i took it to a repair school.

    oldmanpop 7/28/11 1:22PM
  • Sucks..... you still have the wrong vehicle on my claim. This will result in an incorrect car fax report for my other vehicle. Your "managers" don't care about your policy holders, only about how good they look to their bosses!

    If you cared about your loyal customers, you wouldn't have to have a complaint site to get things done!

    Pissed 7/26/11 4:20AM
  • My fiance totaled my car on May 19th and had to be hospitalized. When I called GEICO to make the claim for the car and hospital bills I was informed that GEICO would not be paying the hospital bill, it would actually have to be paid out of our pockets. After the whole ordeal they told me that they would give me KBB for my car and also pay any sales tax that I would have to pay. So we purchased a new car in the middle of June and we have yet to receive our check for the $420 that we are owed. $420 may not be a TON of money but we have two children (15 months and 5 months) so to us that's a lot of money to be promised and not given. It is now July 15th. I have been calling the company now for a few weeks and they have told me that I won't receive a check because we have moved to Florida. I have been trying to get ahold of someone to see how this makes sense but no one will take my call, I leave messages and now one will get back to mme. GEICO has HORRIBLE customer service and they enjoy lieing to their customers. Since all of this I have gladly switched insurances companies and will never even think of going back to GEICO!

    annoyedcustomer 7/15/11 12:41PM
  • This is the most terrible insurance company. I have been a customer for many years and now that the economy has changed for the worst so has this terrible insurance company.

    I mailed my payment into GEICO only to find they reported not receiving my payment. Having said that they raised the insurance $500 and completely negated all previous payments made the six months prior. I of course the lapse was reported to the DMV and had to pay the amount due for non-compliance of the state law that applies to not having your vehicle insured. I cannot obtain any other company to insure me at this time, since I am now considered a "high risk". This was plainly a ploy to make me pay a higher premium and retain my business simultaneously for an insurance company that leaves a lot to be desired. If GEICO treats their long-standing customers in this manner only you know who or what can save the very new customers. accumulated

    desheri 7/10/11 10:23PM
  • i WAS SIDE SWIPT BY GIECO POLICY HOLDER. THE GIRL WANTED TO PAY FOR IT HER SELF, WHICH WAS FINE WITH ME. I TOOK IT TO YOUNG CHEVY BODY SHOP. AFTER STARTING ON THE WORK THE GIRL TELLS HRR MOM ABOUT THE WRECK AND HER FATHER DESIDES TO TURN A CLAIM IN TO GIECO. GIECO EXCEPTED RESPONSIBILITY AND I TELL THEM WHERE ITS IN THE SHOP BUT BECAUSE THEY ARE LAZY SORRY OR WHAT EVER DID NOT GO TO THE CHEVY HOUSE AND LOOK AT THE TRUCK. SO WHEN THE TRUCK IS COMPLETE I ASK HAD GEICO BEEN BY ? THEY TOLD ME NO SO I TOOK A CHECK AND PAID FOR THE DAMAGES. NOW THE NEXT DAY I CALL GEICO AND WANT MY MONEY THAT I PAID OUT TO GET MY TRUCK OUT OF THE SHOP THAT THEY SHOULD HAVE PAID THEY WANT TO MAKE THE CHECK OUT TO ME AND GMAC. THAT MONEY DOES NOT BELONG TO GMAC IT BELONGS TO ME THE PROPERTY HAS BEEN REPAIRED. WHILE TRYING TO GET MY CHECK I LET THEIR ADJUSTOR LOOK AT MY TRUCK HE SAID THE ACCIDENT IS MINOR, I SAID WHAT ARE YOU TALKING ABOUT SHOW ME AND THERE IS STILL A LITTLE DAMAGE ON TAIL LIGHT THAT I WOULD HAVE LET GO BUT NOW I WANT IT REPLACED AS WELL AS GAS MONEY AND TIME RENTAL VEHICLE BY THE WAY THIS IS 2011 CHEVY 4 DOOR 4 X 4 NOT A CHEAP TRUCK ALL GIECO IS DOING IS PROLONGING PAYING ME THEY ARE LAZY THEY DO NOT WANT TO DO ANY OF THE LEG WORK COME TO ME BRING IT TO ME WE DO NOT WANT TO BE INCONVIENANCED EVEN THOUGH OUR P[OLICY HOLDER HIT YOU MIKE 214 882 7599 ANY QUESTIONS GIVE ME A CALL

    MIKE 7/8/11 3:52PM
  • I recently removed a vehicle from my coverage, easy enough on the website so no issues there. My main problem is the fact that they are now charging me MORE to have one less vehicle to cover... GET YOUR **** STRAIGHT GEICO!!

    I am immediately looking for a new company....

    Red 7/4/11 12:54AM
  • Geico is a RIP OFF. I remained a loyal customer to the company for nearly 10 years and every time my policy was renewed they raised my premiums. Let me tell you I have a great driving record with no accidents. Their customer serice representatives continued to assure me that my rates would probably go down with the next renewal, which never happened. They had me paying way more for my 12 year old car than what Allstate or Statefarm were charging. I would not recommend Geico to anyone! They show no loyalty and give no benefits to their long time customers. and they always use the same excuse for increasing your rates " THE ECONOMY' . If your looking for a company who cares nothing about their customers and for constant increases in your premiums ( even with a great driving record) then Geico is the way to go. However, if you want to pay a reasonable price for your car insurance go ANYWHERE ELSE.

    UNHAPPY CUSTOMER 6/28/11 12:28AM
  • i was a driver under geico i was thinking i was good and we as me and 2 friends was out running around and some one hit us from behind u could see where we was hit and total the car i went to the hosiptel and all so a friend the outher one did not he was ok well that was 4 mounts ago and it still is not over with ooo they sent a man out to talk to us and he was telling me about my friends and there past and he was telling them about my past y would u think he would b bringing up some ones passed and telling every one about it what has happend in my passed has nothing to do with what has happend here

    leroy 6/23/11 9:28AM
  • they are a bad company i was a passenger in a car that was covered by geico and i got hurt was off for two weeks and my medical was 1000 and time off they refuse to pay me and the friend was very covered with them so they dont mind spending a lot of money on advertisement but cant for loss something is wrong here

    hollywood 6/23/11 9:10AM
  • i had geico and my daughter bought a new car. the insurance was changed and about six months later she had and accident. geico said they had no insurance on this car the insurance was still on the car that was traded. we had totaled car and because it was her fault damages and medical bills on her and the other car owner. should have changed then. a year or so goes by mydaughter get married and moves away. geico would not take her off my insurance. after months of faxing them proof of her address they change my coverage to liability only and find out about a few months later from my auto loan company not geico. my bill didn't go down. i finally had them change this after her moter-in-law who worked for another insurance company faxed about tenth fax with her morgage info stayed on the phone with the person to confirm they had received it. that was it. on march15 2011 i went with another company. by policey was not up until april 1 2011. today i get a letter from a collection agent saying i owe geico $70 and some change. call. they want to start that fax game over again. i refuse. after talking with a lady out of va. it was taken care of. just got email from Brent Peters to start this all over.

    GRANDSLAM1965 6/13/11 10:46AM
  • I've recently been hit by a Geico insurance holder and the driver has admitted fault. Geico has agreed to pay for all repair expenses and offered me the Auto Repair Xpress Program(ARX). At first I was satisfied with this service but after they've repaired my front bumper the paint doesn't match the rest of the car. I'm thinking Geico should have to paint my bumper the correct color or paint the rest of the body to match. Will Geico pay for these expenses?

    DotDotDotGecio 6/13/11 7:36AM
  • Claim Number: 015329019-0101-131

    I sent a letter to Mr. Terry Mannion at 1 Geico Plaza in Washington, DC, regarding my concern regarding the way my claim was dealt with, but no response after almost three weeks of waiting. I hope this can be settled soon.

    Luis A. Morales

    Luis 5/16/11 8:33AM
  • Geico, What a joke, I was rearended, The CS told me within 5mins of the conversation "I was at fault". I explained that I was hit. She called back and told me they would be paying the claim, and just wanted to let me know. This month, a car pulls out in front of me bam. I haven't heard from them. I've since ended the relationship. Did I say relationship. They was just taking my $$. Good Riddens.

    HitandRun 5/7/11 6:02PM
  • I had Geico for the last 6 years. I live in Guntersville Alabama and we were recently struck by devastating tornadoes.
    Fortunately my house was missed, but by only 1.5 miles. I had auto insurance with Geico and called for a quote on renters insurance to protect my property in case I do get hit next time. After being a customer for 6 years ( which ment nothing to them ) I was told they could not provide me with renters insurance. I immediately call state farm and switched my auto policy and obtained renters insurance without a hassle. I am thankful that I found out what kind of a company Geico really is. I know the loss of my policy will not break them, but as more and more people realize what I have in the last week, they will be on the way out of business. Geico your Fired !!!!

    Geico your Fired 5/5/11 10:29AM
  • A few days ago, I landed on a website presenting favorable customer reviews for Geico Auto Repair Express. Quite frankly, it made my stomach sick as I'm still reeling from my recent experience with this service. For my review, I will post the same addendum to the Geico after-service survey I sent in response to the company's request. Let me point out a few things in advance. No one from Geico has contacted me or taken any responsibility for my experience. Their guarantee/warranty is nothing but propaganda; it is one of those things you can keep exercising, but to no avail. Their system is simply too flawed and you will be continually dissatisfied and ask yourself why you bothered once again. After numerous attempts, I am still a dissatisfied customer and would not recommend this service and will personally never use it again. BTW, I own a 2008 Chevy Silverado LT.

    1/10/2011
    To Whom It May Concern,
    As I write this letter, my vehicle has a fifth (5th) return visit pending to a Geico ARX shop for what should have been a simple and routine repair from the start. More than a month later, the job is still not complete and now I’m simply pissed, especially at Geico for strongly recommending this abominable service to me in the first place. In fact, my level of dissatisfaction is so high, I am making time to write this addendum to be included with the enclosed survey, as no survey could possibly do my unfavorable experience justice.
    I am not going to encumber my time and stress level more by accounting for every detail in your faulty service/repair process, but I will state, and hopefully convey the main issues in a clear and concise manner. Further, if you’re inclined, I invite you to follow up with me via phone so we may discuss every detail of my dissatisfaction, and perhaps, you may explain to me why I received such poor service.
    First of all, I’m not certain how the ARX business model works, that is to say I’m not sure how the money flows through your system, but let me tell you what it seems like. It seems like you save on labor costs by using your own Geico team members to perform repairs, and this labor is highly unskilled and unqualified to do such and is perhaps the biggest reason for the level of substandard work that results.
    It also seems evident Geico team members are incented by how quickly they repair/return vehicles. I could care less- within reason- about how quickly my vehicle is returned to me. If it takes 2, 3, 4 more days, or even a week longer, I want my vehicle fixed right the first time around rather than receiving it too quickly with shoddy work that I can’t return fast enough!! As mentioned earlier, my 5th and hopefully final return visit for the same job is coming up and I just hope you guys are losing more money over it than I. I feel like billing Geico for the time, expense and aggravation it has cost me to accommodate 5 times back to the shop for the same job!
    Anyway, for your records, here is the outline of my experience from the first time I took delivery and repair was supposed to be complete.
    1. Upon 1st delivery (ARX- 2301 South Main): paint color match was extremely poor and there was some burring in the paint, malfunctioning signal lights, paint chips in fuel door, missing decal sticker from replacement part, new rear tire was installed and vehicle was aligned- both clearly unnecessary (added nearly $300 to repair invoice).
    2. Upon 2nd delivery (ARX- 2301 South Main): nothing done to remedy paint or color match, tail light not installed correctly.
    3. Upon 3rd delivery (ARX- 2301 South Main): nothing done to remedy paint or color match.
    4. Upon 4th delivery **new shop** (ARX- 80 West 11000 South): repainted for color match- not great but satisfactory, tail light not installed correctly, missing decal sticker, shop screwdriver left inside vehicle.
    5. Upon 5th delivery (ARX- 80 West 11000 South): I just became aware- pickup bed frame was reinstalled on top of left side wheel well liner as part of- I assume- 1st delivery. Liner is pinched and under certain conditions is rubbing against left rear tire!
    6. Upon 6th delivery (ARX- 80 West 11000 South): hopefully will be the last time I have to return, or ever use again an ARX repair service shop!

    Sincerely,

    Brendan Eads

    Brensdae 4/21/11 6:32AM
  • I been a Geico customer for around 20 yrs. I have auto and homeowners with them. I have called over the last year and half trying to get a better rate after getting married. To my suprise they raised my rate. The person on the phone acted terrible. She did not understand simple math or instructions. Not only have I canceled auto and homeowners, but I saved $750 every six months! WOW!!!!!!!!!!!!!!
    Customer serivce use to be great, and now its the worst ever and Gieco is ripping you off! Farmers Insurance

    Anonymous 4/19/11 1:25PM
  • very unhappy with geico handling my claim..I had a estimate done buy a qualified body shop, est over 2000.00 geico should have paid this amount. sending me 1189.00 is very unsatisfactory for the condition of my truck. I dont send a payment for ins, for half the amount. I have geico ins on my motorcycle, classic camaro, and truck and my wifes car. Hope to do business elsewhere in near future. IM searching facebook now for quotes. no response needed.

    very unhappy with geico handling 4/14/11 8:58PM
  • Different reps contradict each other. They make changes to policy without my consent, but make it difficult for me to cancel, for "security" reasons.

    Anonymous 4/2/11 7:18PM
  • To anon. read my post on 6/6/10 on this review I found out again Geico was charging me Mechanical breakdown , lock out service ect for 2 years on all my cars never explained to me ever and if you read one of my cars had over 80K miles on it the breakdown service would not even covered it. But I was being charges after an hour of screaming over 2 days supervisor refunded all that I was billed over last 2 -1/2 years 5 billing cycles and you add cars on line they add all the on to all cars and you have to delete off. This is bull sh*t I talked to an attorney for class action but those aszholes don't have the guts to chase Geico

    kevinaka2aa 3/20/11 9:14PM
  • I WAS A GEICO CUSTOMER FOR YEARS AND WHEN I BECAME SERIOUSLY INJURED IN AN AUTO ACCIDENT GEICO REFUSED TO PAY THE CLAIM.

    YOU MAY SAVE A LITTLE MONEY NOW, BUT BELIEVE ME IT'S NOT WORTH IT.

    THESE VALID CONSUMER COMPLAINTS ABOUT GEICO ARE ALL OVER THE INTERNET.

    GEICO SPENDS THEIR MONEY ON ADVERTISING - - CUSTOMERS COME LAST.

    Anonymous 3/20/11 12:11PM
  • I WAS A GEICO CUSTOMER FOR OVER 30 YEARS- NOTICED ON POLICY RENEWAL A CHARGE FOR MECHANICAL BREAKDOWN FOR $187.00 FOR SIX MONTHS. NEVER HEARD OF IT BEFORE. CHECK AND I HAVE BEEN PAYING THIS FOR YEARS AND YEARS AND THEY SAID THEY EXPLAINED COVERAGE WHEN VEHICLES ARE ADDED TO POLICY. THIS IS NOT TRUE WHY WOULD I PURCHASE THIS ON NEW VEHICLES WITH FULL FACTORY WARRANTIES. CANCELING GEICO AS THEY ADDED THIS WITHOUT ANY APPROVAL FROM ME. WILL FILE COMPLAINT WITH FL INS COM BUT YOU KNOW THIS WON'T HELP. BEWARE OF GEICO!!!!!!!!!!!!!!!!!!!

    Anonymous 3/15/11 12:54PM
  • would strongly recommend others not to buy insurance through Geico, you may save a little on premiums but if you have a serious problem and claim it is a different story.
    Geico claims rep. continues to change what is necessary to obtain Geico authorization for a rental car, even though I clearly have paid for that coverage.
    Very frustrating to deal with and dishonest in nature.

    tucson frustration 3/11/11 2:41PM
  • I was in my first auto accident on 2/4/11. I immediately contacted my insurance company about the damages since my friends said it looked like it would cost more than my deductible. I took my car in for repair on 2/23/11. My auto adjuster seemed nice, he called me two days later with the estimate and said it would take five days, ready on 3/2/11. I have rental coverage $30/day why would they give me a "premium car" for $35/day plus tax? I drive an '06 Dodge Stratus but I got a '11 Nissan Maxima for 8 days. So I paid almost $100 for a rental car $500 for a deductible and my car is still not fixed. There's a freaking hole in the bottom of my bumper and my car overheats when its not in motion. But no one can do anything until my adjuster authorizes it. He's unreachable. The people at the collision center that I took it to said he doesn't answer his phone or return messages. The instructions on his vmail say if he doesn't call back within 30 minutes to call his supervisor who doesn't answer his phone either. I've been calling customer service and they are all super nice and they call him and send him emails to no avail. This last guy I talked to sent an email to everyone and their mom so hopefully I can get this issue resolved.

    csbronson 3/9/11 11:49AM
  • Geico has no clue as to how to bill properly.
    Every (6) months I get a bill, and every (6) months I have to call at least (4) times to get the bill straightened out.
    The Customer service reps. tell you anything you want to hear to get off the phone, but do nothing to correct the problem.

    I have been told (4) times by different Customer service reps. that the problem has been fixed. It has now been 2 1/2 months, and the bill is still not fixed.

    They are sickenly sweet on the phone, but bill you what they want to bill you.

    I would not recoomend this company to anyone.

    Anonymous 2/24/11 4:46PM
  • I have been a Geico auto customer for years. Four Cars, Umbrella policy. In an attempt to insure my home which is a duplex I was told that they could not insurance the vacant side of the duplex, which I have up for sale. I was told this after three long phone calls with Geico, press 1, press 2, we will call you back and so forth. What a pain! I quess I will have to switch.

    Lrpear@sunshineprops.com 2/24/11 9:58AM
  • i drove from june of 2010 until october of 2010 on a suspended license BECAUSE of a mistake that was made by one of the geico representatives. i was told i cancelled my policy in june and all i did was take a car off the insurance. they even went as far as to say i sent in a written letter stating i wanted my policy cancelled. NO SUCH LETTER EXISTS!!! i never write letters to a company. they caused me to lose my driving privelages and, when i called to put a new vehicle on a policy that was supposedly "cancelled" they had no problems and they did not make it known that i was renewing a cancelled policy. then, when i called recently to ask why another insurance company showed me as suspended, they said it was MY FAULT.

    Amanda Jones 2/14/11 2:54PM
  • My Home Owner policy with Allstate had climbed to $805 per year. So, having had good coverage and rate with GEICO I called for a quote on Home Owner insurance with GEICO. After answering the required questions for my home she sent me a quote of $582 for the Annual Policy. I has also arranged to meet my local Allstate agent who said if I switched my autos over and the house I get a better rate. I figured No one has beat GEICO in the past 30 years but ok. So he was able to reduce the Home Owner to $405 a year and reduce my autos & motorcycles by $600 per year and All with better limits & coverage. I emailed Suzanne back with this information thinking that since I’ve been a loyal customer for almost 30 years she would at least respond with some effort to keep me as a customer. NOTHING –NADA-ZIP- ZILCH
    No such thing as customer loyalty anymore with any big business. Your just a Number, not even a Name!

    Anonymous 2/11/11 1:55PM
  • They do the old bait & switch. When I called for a quote for my camper they said it would cover replacement cost and all these promises but now that I had an accident, its all a different story.
    I have sent complaints to the insurance commission and BBB and I am just getting started. This has been going on now for 2.5 months and I will not settle for their games. As long as they are taking your money they are happy but try to file a claim and they do not want to give you anything!!
    Then to claim I am trying to make money off them...I am out of work, had surgery, going to therapy, owe more then they gave me on my car and trying to screw me on my camper...they are not paying me to be home, they did not pay off what i owe, I still have to pay most of my medical...ummm boy I made a lot from them!! Mr Bell has pushed it over the edge and now I am talking to his supervisor but so far after 3 adjusters and being jerked around, I have little faith in GEICO!! would you??

    looking for the light 2/4/11 5:50PM
  • My case claim number #0276145440101046-01.
    My car is 2008 RV4 and no accident was involved before. The accident happened on Jan12 and the other part at fault. The total repair fee is more than 6000$. When I questioned about my car depreciation fee after this collision, neither agent from Geico who received my phone call have clear idea about this issue.
    Client yearly pay for insurance just for in case something happen. We don’t know your service quality until something happened. The most beautiful and nice tone from Geico I heard is when agent collect insurance fee. However when we do need assistant from your service, the attitude sounds like nothing to do with me. We have to seek help from other collision claim company to handle my problem. This is reward we got from our yearly insurance payment.

    Grace 1/25/11 11:55AM
  • Geico is the Worst. Took over a month from accident to repair authorization. Terrible communication and they will railroad you all the way.

    Anonymous 1/25/11 11:13AM
  • I bought a policy from Geico initially for the low rates. However, after adding my son to the policy the rate understandably increased. When, however, he bought his own policy for his own vehicle, they said he would have to always still be rated on my policy too unless he moves out even if he doesn't drive my car! The increase of premium for him to be this "occasional" driver is over $2000! They are definitely either thieves or very stupid or both and the over-polite act is sickening!

    abbie5132 1/19/11 7:04PM
  • I was hit by a Geico insured Driver as she failed to make a proper left turn. An anonymous witness of the accident stepped forward to state that I was not at fault and the woamn ran a red arrow. The Geico claims adjuster only paid 90% of my damage, and 30% of my rental, yelled at me, demeaned me & my body shop employees, and lost my paper work twice which delayed the repairs resulting in them taking 2 months! Then won't pay the full days of the rental! Only 15 of 54 days! Graciously they added another 10 days because my body shop (a man) called and complained. At toal of 25 days of 54 at 90%, and I am stuck paying over $1000 for his inadequacies. Geico is a rip off company that should be ashamed at their corrupt business model. How do they insure drivers from several accidents, rip off the decent people thier reckless drivers hit! Alex Sanchez should be both ashamed of himself for his innate lack of manners and respect for humans and his business.

    SARAHECARPENTER 1/17/11 2:13PM
  • Geico again 2 weeks ago tried to steal from us again. Over the years they have been adding on to policies without the customers knowledge or understanding using deceptive sales tactics. They did it again my wife called to add a new car to our policy which has one other car about 1 year old. When it was all over they added on to my wife's new car policy Towing and Rental car policies first of all she did not ask for them nor did they bother to explain the limitations and amounts of said additions. To Top this crap off They changed my car and added this policies to my car too. I called those jerks today and demanded that they explain when and why this was done. This is the 4 or 5 time this crap has been done by Geico. I wish a damn attorney would take a case and sue the hell out of these jerks in a class action because this has to stop. I promise you if you have a fairly new car they have added this crap to your policy too without your knowledge. They even admit that they put it on unless you the customer demand that it not be. This company is nothing but a bunch of thieves. Of course they refunded the money again only because I caught them stealing again. The total amount of money again for this 6 month period was about $60 for 2 cars multiply that by 2 or 3 million customers.

    big pain 1/13/11 8:51PM
  • AVOID AT ALL COST or it will cost you.

    OPEN LETTER TO GEICO- Sent to:

    Bcc: David Malkoff- KTLA- Fox news special report- dmalkoff@tribune.com
    Bcc: Ed Magedson- CEO and Owner of Ripoffreport.com
    Bcc: John Micklethwait- Editor-in-Chief of The Economist
    Bcc: John Zinno- Geico VP
    Bcc: Susanne Worthern- Geico VP, Claims
    Bcc: Terry Mannion- Geico AVP, Claims

    To whom it may concern,

    I must say that I'm extremely disappointed in the position that Geico is taking with my first claim. I signed up with Geico a few years ago on what I thought were transparent terms... specifically that I have a LEASED car (which I’m sure raised my premium). This means that, at times, my car requires SPECIFIC replacement parts in the event of damage occurring or I will be charged at the end of my lease. This is standard with all leased vehicles.

    On New years day (2011), I was returning from vacation when a rock hit my windshield while driving on the highway.
    After spending a significant amount of money with Geico, always paying on time, and had never been in an accident or receiving a traffic ticket; I thought that submitting this minor of claims would not be a big deal, especially because I wasn’t at fault. I was very wrong. This is now an ethics issue that I intend to share, make public and resolve.

    After determining that the windshield needed to be replaced, I was baffled to find out that even with my $250 deductible, Geico would not approve a factory replacement windshield for my car. GEICO is only willing to pay (a very small portion) for “equivalent glass” which costs $300 through Geico’s safelite auto glass and costs $220 from my neighboring auto mechanic. There are a few extremely frustrating issues here:

    1) This “equivalent” windshield costs less than my deductible.

    2) Equivalent glass does not mean it’s the same quality glass... It means it’s the size needed and has all the features the original glass had (rain sensors, etc). Which results in walking away with a lower quality vehicle than I had a week prior.

    3) The insurance company I’ve spent thousands with, without making a peep, is only willing to pay $50 towards my repair. Additionally, if I go with factory glass, Geico will still only pay $50, while I come out of pocket about $1,100. Does it seem like my $9 billion+ dollar a year in revenue auto insurance company remotely care about it’s customer’s need, or their greed?

    4) If I were to install the glass approved by geico, I would STILL HAVE TO PAY FOR THE FACTORY WINDSHIELD WHEN I RETURN MY LEASE. It’s like saying, “ hey, you need a new wheel? We’ll help you get this one; It doesn’t match the others, won’t be as smooth of a ride, and you’re going to have to buy one that does match the other three at the end of the year, but why don’t you buy this wheel that comes with a tire, rim and air?.”

    5) If I were to go with the “equivalent” windshield that I DO NOT need, I’ll have to pay $250 for the windshield and about $1100 at the end of the year for factory glass. In this situation, Geico will pay for 17% of the bill, while I am responsible for 83% of the cost on the $300 windshield.

    - If I were to go with the windshield that I actually do need to have on my car; Geico will pay 3 - 4.5% of my final cost, while I am stuck with 95.5+% of the bill. This is the reward for purchasing superior insurance, being a loyal customer and maintaining a spotless driving record? Now I know why there are so many uninsured motorists. Why would I give a company $5,000+ a year, every year to be stuck with 95.5% of a repair bills? I’m frightened to imagine what problems I may run into if I got into an actual accident. Would I be stuck paying 95% of a $80,000 bill because my insurance company only approve equivalent parts to save THEM money, while I still have to purchase factory parts so I don’t get charged at the end of my lease? If that were the case, I’d end up with a Lexus replica and a $76,000 bill. I know that all the people in this email know better because you wouldn’t be where you are today if you thought otherwise. It’s common sense and ethics.

    I am looking for a genuine response and solution to this issue as I will be forwarding all responses to the people Bcc’d in this letter. Should I not receive a response from someone at Geico, I will send a second wave of emails to more special report reporters, publications and Geico executives.

    I hope to hear back from you soon very soon.

    Happy new year,
    Gil

    Anonymous 1/13/11 6:56PM
  • We have been paying GEICO for over 7 years. We had our first claim, not a MOVING accident (both cars were parked and not running), about $300 TOTAL. A few months later I get a letter from them that they are canceling my insurance. I call, and the woman who answers the phone is SO RUDE, and completely stupid. They will consider insuring us through an affiliate if we fax them a copy of our driver's licenses. It doesn't even make sense. If we have a very small claim every 7 years, and perfect driving records, why would they want to cancel us?

    elizabeth074 1/4/11 10:55AM
  • We have been with Geico for as couple years now. I was in a MVA where a 16yo Girl driving after she should have been T bones myself and my passenger. Well Geico makes everything sound all good to me, keep in mind we just purchased this car and Geico is ttying to fond every way out of paying for it. Somehow the collision is removed or not added Geico tells me for this accident it will not be in effect. Also it was the other drivers fault, however with such conflicting stories as it appeared the girl had this set up with her father etc to get into such a wreck then a friend being a witness. I tried to explain this to Geico as well as the witnesses on my side, however Geico did not listen.
    So lets see Geico Paid for them a vehcile way more than it was even worth, decided to pay us for nothing when the MVA was not even all my fault. Geico is a joke to have to do business with and deal with.
    Then they want to Cancel your policy I hear after your first wreck, I have heard many people complain of this.
    Geico has really cost us a lot of money and they do not want to pay us a dime. They could care less how we feel or how we are doing or anyone else involved.
    Geico is quite a pity party you have to beware of... I guess you shop for a Lizard you are going to get a lizard. It is sad that Geico nearly put us on the streets. BEWARE.....

    Anonymous 12/30/10 3:31AM
  • I have been a Geico customer for 10years and never had a claim. My car was recently broken into and Geico made me feel as though I did it. My claims officer Brian Myers repersented the body shop instead of me. I tryed to explain that the car's electrical problems were due to break in. Mind you this was a body shop that only did a plug and play job. They did not even check to make sure their was no damage to harnes befofe installing gages in my car. DO NOT TAKE YOUR CAR TO EZ AUTO BADY IN JESSUP MARYLAND!!!!

    SONIC 12/28/10 1:18PM
  • Geico's customer service dept. are usually fairly polite, however the problem im having is with their accounting dept. I typically pay on a monthly basis, due to the fact that im currently on a limited income, so i pay my normal premium online last month, and when paying you're given the option to pay 1 month or the entire bi annual premium, i make the single month payment and they charge me the entire 6 month ammount. I got them to reverse the overcharge, however due to their error 4 seperate overdrafts were incurred from their mistake to the tune of $80.00, granted not a fortune but at the moment a big chunk for me..my bank told me to attempt to get Geico to reimburse me for the overdrafts and of course they insist the error was on me..ridiculous :(

    Anonymous 12/27/10 10:53AM
  • Geico is getting away with fraud! A lady backed into me at a gas station. I was in drive going forward and she hit me! Geico wants to pay half. They are out to cheatpeople. The claims adjusters are very rude.I hate dishonest people.

    Bob 12/22/10 9:30PM
  • While I was conducting business for a few minutes someone parked in front of me, almost pinning me in. While pulling out the back door panel of my small SUV *rubbed* against the *side* of the bumper of the *huge* truck (a "dooley") in front of me. The damage to my SUV was a very small compression dent the size of a quarter.

    The bumper had a dimpled rubber coating and it *smeared* a 3" section of the coating--I was driving 2 MPH and this was not a head-on collision. The man intially was friendly enough said not to worry, and even refused my information at first.

    When I reported to GEICO (after the man called back) GEICO took them to their repair center, proceeded to make repairs to EVERY possible thing wrong with the truck (front bumper, sides, underneath, back) and billed me many many thousands of dollars.

    When I called fraud they said since the repairs were made the day it was brought in they had nothing to go on and I had to suck it up.

    james34 12/22/10 11:42AM
  • If you have an accident and GEICO is going to be the insurance comp0any handling the claim, BEWARE!

    They will try to get you to go to one of their shops which will take short cuts on the repair.

    Also if you want to go to your shop they will work on you mercilessly not to do it. They throw out lies about no warranty on the repairs.

    GEICO body shops are the WORST! My car was two toned and parts did not fit at all.

    AND I PAY FOR THIS? NOT NEXT YEAR!!!!

    BillyBoy 12/22/10 7:34AM
  • My daughter got her car stolen and totaled over two months ago and GEICO still hasn't even come close to paying her. Not only that the person assigned to her is almost impossible to get a hold of to talk to and they don't return phone calls

    Anonymous 12/19/10 1:23PM
  • I completly agree with the comments regarding Geico, they are also trying to deny a claim on my vehicle after their driver has been found at fault for the accident in court. The supervisor has not returned my calls and the adjustor Ms. Laglenda Pugh is refusing to payout my claim and I will be taking them to small claims court, requesting a copy of the recorded statements that she is claiming to have. Their driver admited to causing the accident in court.

    Booker 12/11/10 8:15AM
  • Contact the Insurance Commissioner in you state to report how they are avoiding paying claims. IF the Insurance Commissioner is a good one you will get your claim paid. And if there are enough complaints they will get audited and an insurance company DOES NOT WANT THAT!!!!!

    ANONYMOUS 12/6/10 7:36PM
  • Geico is the worst company ever. Adjuster MICHELLE BAKER is the rudest and most unprofessional woman in the world. I was hit by one of their drivers and this lady does not even want to cover our medical bills which are over $18,000. My vehicle flipped over three times and this lady claims that the accident was not serious. My children and I could have died, and the accident was 100% their drivers fault. It should be against the law for these people to do this. I have been given the run-a-round for over six months. Now I do not have a vehicle and I need this settlement in order to purchase another vehicle so I can return to work. JUST NO REGARD FOR PEOPLE!!

    Anonymous 11/25/10 9:29AM
  • ---If you do have Geico or are thinking about using them for insurance I advise you to go with another insurance company. ---

    -If you are going to get in an accident with an animal on a highway you must go against all instinct and put yourself and any other persons in your car in harms way to hit it.-

    Recently I avoided hitting a deer and landed my car on it's driver side. I contacted my insurance company "Geico General" and they told me they will not cover any damages to my car because I did not hit the deer. They offered no sympathy, help or solutions to my situation, only told me this is an "at fault accident". Had I hit the deer and potentially killed myself and my wife we would have then been covered.

    ---If you do have Geico or are thinking about using them for insurance I advise you to go with another insurance company. ---

    "Geico" will do anything within it's power to make sure you do not get compensated for your loss in any claim made. Be prepared to explain yourself over and over again. This is mostly because everytime you call "Geico" you will speak to a different "agent", none of them will be aware of your situation and for the most part none of them will be able to help you. There is no apparent chain of command so speaking to an "agent" or "supervisor" has the same effect of worthlessness.

    Also, In the event you do hit a deer you must specify that "the deer hit you" otherwise they may still consider it an "at fault accident" and raise your rates. These word games they play all result in making sure that " Geico" doesn't pay out on any claims.

    ---If you do have Geico or are thinking about using them for insurance I advise you to go with another insurance company. ---

    If any of your friends or family are currently with or about to use "Geico" please warn them not to. Protect yourselves by staying away from "Geico" they are the devil in disguise!

    bfresh 11/21/10 10:47PM
  • For a minor dent on a Chevy rented car involved in a fender-bender accident in Fla. Geico paid almost $2,400 to Hertz! How much would you have got from Geico if that was your car? Photos were provided, letters sent to offices in 4 different states, probably nobody saw, analyzed or read them.
    They pay more attention to the fraudulent claims than to their insured customers.

    outragedcustomer 11/14/10 12:45PM
  • First accident in 20 years that involved any type of injury, which is hopefully minor. Haven't even had to see a Doctor yet, but 24 hours after accident Geico felt the need to call me up and have a recorded conversation.
    Before a medical claim cost them one dollar, I felt like I was the criminal on an accident where I was rear ended. I don't think this accident will cost Geico any money on medical thankkfully.... but the recorded call will cost them a customer!

    Anonymous 11/6/10 5:04AM
  • Customer service implied I was padding estimates to make more money,. Went to 2 very reputable collision centers for estimates. Playing games with me is not appreciated. Then I get jerked around some more and was told it would take 2 weeks to get my claim settled.

    Anonymous 11/3/10 5:12PM
  • Stationed overseas for several years. Went through the proper channels to de-register the vehicles and expected refund check... All I am getting is the run-a-round from Geico Overseas. Shame on You Geico. MAybe a good dose of loosing clientel is what you need.

    dewek44 10/26/10 7:40PM
  • I believe the commercial about the gecko stealing the guy last dollar. That is the exact thing geico does to their customers. It's been my experience, that all they do for their customers.

    FormerGeicopolicyholder 10/7/10 1:25PM
  • Just got off the phone with Geico and I was lied to about two seperate things. I had points on my driving record and the man who sold me the policy said that when my points dropped off my premium would be decreased by almost half (of course this never happened) and he also said that if I was promoted in the Army that my premium would go down again. Of course that didnt happen either. I called to complain and two seperate people including a supervisor told me I'm basically SOL. THANKS GEICO FOR LOOKING OUT FOR VETERANS!!! what crap....

    Unsatisfied 10/6/10 8:17AM
  • Lousy customer service,that is unless you
    are buying something.
    That is when you get a real live person....
    It's okay to be slick,
    but it'smuch better to service your customer base.
    Save a buck lose a customer........

    Anonymous 10/5/10 10:32AM
  • Beware, the company intentionally lies to you about choices that are available to you during the application process of your policy. They boldly told me 10,000 miles per year was the lowest amount of mileage they could create a policy for, and turns out they can go 0-3000 miles per year. They also placed me down as being a commuter to work with my car without asking me first. They intentionally rose my policy premiums to get higher payments than necessary from me thinking I wouldn't ever find the truth out about what they truly had to offer.

    I'm initiating a lawsuit on a federal level against Geico for committing an act of intentianal fraud in an attempt to generate more revenue than necessary in an unfair manner using deceiving methods by misrepresenting true options available to new customers that would have been deemed appropriate and acceptable as prerequisits needed for an applicant to qualify for a policy.

    In other words, they withheld options that were available to me in order to make my premiums as high as possible while lying to me intentionally when I was signing up saying this and that wasn't available when it truly was.

    Geico will not adjust my balance from all of the overpayments I made to them from being over-charged intentionally by their company.

    They'll be closing their doors when I get through with them.

    Anonymous 10/3/10 2:26AM
  • Geico is absolutely horrible..i have had a claim open for almost a month now and still have not gotten my motorcycle fixed (its minimal damage and not my fault) the person at fault is uninsured but i still cant use my uninsured motorist policy for reasons unknown. my h7usbands motorcycle was involved in the same accident and is fixed. i think geico should stop spending money on advertising if they aren't going to live up to what they promise. i am going with another insurance company as soon as this is done if it ever gets done!!!!

    Anonymous 9/29/10 2:00PM
  • Make this know, A distric Attorney complain will be made on monday also a law sue will be made for fraud please do not believe this company they will change you policy at one point in time! and if you dont believe me check all complains this company already have stay away from this people and if you in florida stay tune for channel 8 they will release this in the air, i will place my case # has soon the jugment its file!!! oh!! and another thing i request to please transf me to a spanish customer services and was decline in 4 ocations, STAY AWAY,STAY AWAY,STAY AWAY

    JOSE 9/24/10 4:43PM
  • Ir seems if you don't have a Lawyer to sue ,
    or a judge to order. Geico will settle a claim. With as much pain as an absessd tooth. Does not return calls or emails. And no laws to protect you or me. All for the insurance company. This company could care less. Look at the ratings. almost 60 percent are not satisfied with Geico Claims. Why is that?
    Buy ALLSTATE INSURANCE I DID. $120.00 cheaper than Geico Why switch. To Save Money. This outfit does not pay when you need it most anyway. What good is it?
    Hang the Lizard I say. Is there a Lobbyist in the house? Don't use Geico and do a grand favor to you self. run don't walk from this Goverment Insurance Company. Obama Care at its best. just like him, 60 percent under the table and call it 70 percent approval. Lies Lies Lies.

    kent05r 9/22/10 1:59AM
  • Beware!!! If you cancel your Geico insurance..good luck getting a refund!! I have been waiting for over a month to receive my refund and after reading all of these complaints by Geico customers (hopefully former customers now) I am just thrilled I didn't have to deal with them for accident claims! Paid premiums on time for 2 years, decided to go with family insurance of State Farm...STILL waiting for refund. As everyone seems to have experienced, I keep getting the run around from several different representatives, Rachel Brown, Kelsy Johnson, Michelle Stevens and Ignacio Damon..and who the hell knows if these are reals names or not! NEVER again!!

    pissedoffmama 9/20/10 9:59AM
  • I had property damaged in a collision and Geico hired a totally unqualified appraiser who gave a low ball appraisal, despite the facts I had all the original receipts and documentation. The 'stand by their appraisal." We had to file a law suit to collect and the idiots there not only will have to pay what they should have paid in the beginning but costs and fees.

    LoveStateFarm 9/16/10 11:09AM
  • This is to last ad , I had an accident in May 2010 not my fault but other driver was killed and uninsured. I was badly hurt and I am still recovering under doctors care. Geico refuses to pay any doctors, hospitals, airflight services and EMS. They refuse to pay even though they admit I have full 100% coverage WHY you ask Because they will not pay untill I agree to sign a release for them for any other care... They robbed me on the value of my car too

    kevinaka 9/11/10 6:39PM
  • This this the worse insurance I ever had. you get an accident and dont' cover you medical expensive. Not even if you have a full cover. This peope are good to collect the premium, but not to help you out. I been waiting for the approval to be seen by a doctor and physical teraphy. I'm suffering an accident in July 2010 and is September and I still waiting for them to pay the hospital bills and get my teraphy.

    Anonymous 9/10/10 5:25PM
  • I was denied collision coverage on my car while it sat for 3 weeks in a body shop. Geico had taken collision off my policy because they had misplaced my inspection. I am now being billed retro payments; after the inspection was finally located. I did not have coverage when I needed it and do not believe I should pay for the coverage with retro payments. Customer service says there is nothing they can do for me.

    I have been transferred all over and noone from management has taken ownership. Geico has become too big and gready to service their customers.

    Anonymous 9/1/10 7:44AM
  • The WORST INSURANCE COMPANY EVER!!! Geico customer wrecked my car and Geico not only was giving me a runaround for days, their collision adjustor for SC (Greg Brown) was rude, unprofessional, and a liar on more than one occasion. When I finally got the car back, there were still small dents left from the wreck, and I was told they were not authorized to fix them because they are small. I was treated like a dumb blond!!! They are just hoping people give up calling them and dealing with their vast lack of professionalism, and leave them alone, and cover the damages themselves.

    kenju 8/16/10 10:43PM
  • During a storm last week, a massive, 3-story oak tree crashed onto my car, knocking both side mirrors off and bending the roof in from the sunroof to the back, where the entire back was bent under. I bought it one month ago, as a certified pre-owned with less than 20k miles. I'm being told that the frame isn't damaged (despite the fact that the back end is bend down into the side panels) and getting a run-around on getting specific information on coverage and my options here. They answer the phones quickly and politely, but are trying to tell me this is drivable and repairable for $13k on a $35k car, so that they don't have to declare it total. The last time they did this (a car ran into me, bending the side out of whack), the frame never fit again, with rain leaking, the doors not closing, the A/C broken, and driving off-kilter.

    Anonymous 8/10/10 9:36AM
  • If I had read these comments, I wouldn't hire Geico. Just last month (July,2010)I went to this Geico local office in corinth city, Texas to get a quote for my home and auto, exactly like the other customer said, Geico agents commit fraud and lie to their customers, they're cheap scums. I was misled with a low rate and bought both policies, about a week or so I received so-called additional premium of $222.10 for the auto, this was plain fraud! I was very upset and called them to complaint, they said that they could only decrease the charge to $140.00. I wanted to cancel the policies, but I didn't have time to shop around, so I decided to keep them for six months, then I will cancel both and never do any business with this "fifteen minutes can save you 15% or more" lousiest company again in my life. Please do not buy anything from this company, put them out of business, they deserve it!

    Anonymous 8/7/10 3:07PM

  • Geico SUCKS! I bought a brand new CADILLAC two months ago and a deer ran into the side of it two weeks ago and i still dont have my CADI back! They took forever to even look at my CADILLAC...and i'm still waiting..as soon as they fix it..I'm SWITCHING. THEY R CHEAP PIECES OF sh*t!!!

    Anonymous 8/1/10 3:26PM
  • Geico agents commit coersion, fraud, lie to their customers and even go so far as to ask you for a high rating. I recently was in an accident not my fault, by a guy with no licens, no insurance. They changed adjustors 4 times in a short period of time. the last supervisor did not ask how I Was, demanded i see her doctor who did not even see me and they decide they do not have to pay for medical. These people hae harrassed, lied to providers and customers and then expect a good report. I will be suing them for their harrassment, refusing to follow md orders, coersion, fraud, breach of contract and abusive practice. They will pay much more than limit when this is all finished. DO NOT HIRE GEICO. THEY ARE LIARS AND DO NOT HAVE QUALITY CUSTOMER SERVICE. THEY DO NOT DO WHAT THEY SAY AND THEY DO NOT CARE ABOUT INJURED PEOPLE. I WONDER HOW STACIE BRADLY SLEEPS AT NIGHT. BEWARE, GET AN ATTORNY AND TAKE THEIR A.. TO COURT. THESE PEOPLE HAVE LICENSES AND CAN LOSE THEM FOR THEIR ACTIONS. EVERYONE STAND TOGETHER AND GO AFTER THEM UNTIL THEY PAY EVERY DIME THEY OWE BECAUSE THEY ARE CRIMINAL. THEY HIRE A QUACK MD WHO HAS NOT BEEN IN PRACTICE FOR YEARS. THERE IS A BOARD OF MEDICINE THAT WILL DEAL WITH THESE QUACK MD'S. IN OREGON THE MDS MUST TALK TO PATIENTS AND ASSESS PAIN BY WHAT THE PATIENT SAYS AND IF NOT THEY CAN LOOSE THEIR LICENSES AS WELL. FIGHT AGAINST THESE CROOKED PEOPLE. GIECO IS RATED DISSAPOINTING. I AGREE A MILLLION PEOPLE CANNOT BE WRONG. THEY ARE WORSE THAN DISSAPOINTING THEY ARE CRIMNAL, FRAUDULENT, LIARS & CARE NTHING ABOUT PEOPLE. CHEAP SCUM.

    Anonymous 7/30/10 9:28AM
  • Geico will not pay a fair rate to the collision centers to repair your car. They will put junk parts on your car. They are more concerned about losing a dollar than they are about a quality repair. Do you want people working on your vehical who are being underpaid and have strong resentment about it?

    Anonymous 7/11/10 9:26AM
  • During a recent repair of my vehicle. I was very dissatified with the service of my agent. The individual never contacted me and it took over a week before my vehicle was looked at for a estimate.

    John McCoy 6/30/10 11:45AM
  • After ten years of being a customer and not so much as a scatch called in the cancel my insurance, like alot of people today my wife and i had to moved to improve our lives after being where we are for 60 days i maid a payment on may 8th 2010 shortly afterwards they ran our drivers license no problem , there was a problem with my wifes drivers license that has to do with a speeding ticket no problem my record is good , we have recived all mail from our previous address letters from the IRS to junk mail but right after i made a payment they sent out a letter saying kick your wife off or we will canel your policy , ok if i would of recived the letter , and when i made my May payment i spoke to a repersentitive i gave her my new address and asked for all my furture bills to be emailed now they have emailed me many times before , but now when it really would have help not a call or a email , i called today to make my payment and the kid on the other line said you havnt had insurance since the 18th of june ! what if i would have hit someone or someone hit me ! after ten years i desevered a phone call or at the very least a email , I own and run a bussiness if i put you as a client in a position that could cost you thousands if not millions what would you do ? what would the geico rep do , geuss what there answer was "too bad" well its going to cost them , im in a postion and business were every customer that has geico ill lower there payments and switch them to another insurance company , we sell 250-300 cars a month and ive asked for a state farm rep to be here everyday it will cost them hundreds of policys.. best luck Geico ..no ones to big not to get hurt ....

    jwtwilliam 6/26/10 2:29PM
  • Ive been a long standing customer for over 13 years and never filed a claim until 2010...and have paid too much money over the years to be treated like this. It's a process of assessment and how much they want to spend out as opposed to what they need to do in order to take care of you as the customer. And then they turn around and want to hike up your premium, when they already make billions of dollars a year for free or the just in case. Geesh..are we the customer not valued at all to return to a normality in life after we experience the uncontrolled issues in life such as accidents, stolen vehicles, theft, break ins..etc...we are a dollar amount of revenue for them and they want to pay the least out...

    Kennyg101516 6/25/10 10:39AM
  • My truck was stolen about a month ago from today. My truck was recovered 3 weeks from the missing date. Then the police department where vehicle was seized had my truck for another week. This action thus delayed my beginning repair time. I had a rental the 4th day after my vehicle was stolen...now I on my contract it states that a vehicle reimbursement of $25 per day, or $750 max, or until vehicle is repaired. I went to check to see if that was correct on my policy and would you believe that the website doesn't even read that way anymore. I wonder how and when did it change before or after I asked! Now being that the vehicle wasn’t released from the police department until after a week of seizure now my repairs are going to go over a week past the return of the rental. I called and asked for an extension on rental and they simply stated that we can only provide what’s in your policy and if we do it for you we have to do it for all of our customers. How in the world are you not going to extend it when it is at the companies’ discretion case by case! My case had extreme difficulties that I had no control over nor could change. But I have to fork out of my own pocket to get a rental for anther week since they are more concerned about paying out than assisting the customer to the letter of their policy. They have no real concern for the customer only if the customer pays them and if they can pay out as little as much as possible...That simple…

    Kennyg101516 6/25/10 10:32AM
  • You are on your own with GEICO. I submitted a report to GEICO when a van speeded past me on a one-lane road and hit the flank of my car. GEICO agreed that I was not at fault, though said they couldn't do anything because my policy didn't cover collisions. So, I had to contact the insurance of the other guy that hit me myself. It took them a while to get back to me, and when I did, GEICO wouldn't allow me to see the report I originally filed with them... all I could see is a "Reported Only" status but not the report itself. Their Customer Service Rep. could not understand for the life of them why I might want to have a copy of the report I submitted to them weeks prior for my own record, since GEICO wasn't going to cover the clam. I've only had GEICO for a month, and it's already a nightmare. I want out!

    ephemera 6/24/10 2:29PM
  • I'm glad I'm not the only one who had been a long standing customer with this company only to have them put me at fault for an accident which was clearly a scam. Six females packed in a Ford escort who worked for a cleaning company decided to slam on their breaks in front of me more than one time while driving down an interstate...This was done intentially for no reason but because I swiped their car while trying to avoid them, I become at fault...They switched drivers and everything...The one who was driving during the the time the accident took place had switched seats before the cop arrived. All Geico paid out to them was $500 according to Geico but they raised my rate from $140 to $380 a month. Way to go Geico...NOT! I would not suggest this company to anyone I cared for because they treat their most loyal customers like criminals.

    Anonymous 6/23/10 1:44PM
  • I have several complaints about Geico sales practices and have complained at least 4 times about these to sales persons, their supervisors, and via surveys in which I was contacted later about 1 or more of these issues.
    This issues in order in which I have become aware of them.

    Issue 1 About 8 months ago I noticed I was being billed for a Mechanical Break down service on my brand new 2008 Chrysler Sebring. I called about this $40 per billing period and asked who authorized this sale to me because I would never buy and never have bout an extended or extra warrant for any product. I told and asked the complaint person at Geico that I wanted proof through recorded statement that I made to order this product they refused to offer the documentation I asked for but offered me a full refund for 3 billing periods that this was on my policy.
    I said also why would anyone with a full 3 year 36000 mile plus 5 year 50,000 warranties with zero deductable buy an additional warrant with a $250 each time deductable.
    I also at that time realized you put this charge on a total separate page in the policy in which it was marked page 4 and page 4 id duplicated the first one is a totaled price of coverage and then a 2 page with this 2nd addition. I complained that this is a legal document and it should not have 2 different pages numbered the same with similar but different information. At this time I asked to speak to a supervisor and all they said was sorry and I would get that refund.

    When I got a geico survey in the mail, I filled it out and again was contacted and again I did not get a real resolution to this problem.

    Issue #2 About 3 months ago I called Geico to make a simple change to my policy I gad to remove a Niesen pick up that I sold from my policy. When that was done the sales person I was dealing with asked, me was there anything else that he could help me with. after the previous mentioned episode I clearly stated out loud with out a doubt I did not need for him to assist me with anything else and I wanted to end the call.. He then told me that he had to review with me the change I made. So he preceded to tell me he is removing this pickup and that my changes would be a certain amount of money what ever it was and that there would be $ 7per billing period for my additional lock out service on my 2008 Sebring.
    Needless to say I flipped out this guy after I told him I wanted to make no changes he tried to add that change without any authorization at all and charge me for it. I again asked to speak to a supervisor who stated that was Geicos policy to the sales staff to sell these items /. I told he I had not agreed to any change and that this sales person was sneaking into my file. Again, I got and filled out a survey and received a call back and as usual I stated my case and got no resolution.

    Issue #3 This is the worst of all and took me 16 months to find out I had again been lied to and cheated by Geico . When I purchased my 2008 brand new Chrysler Sebring at Carl Gregory in Johnson City TN, I called Geico to add this brand new car to my policy.
    At this time, I got the typical BS Mr. Dunay congratulations at this brand new car purchase and for choosing Geico. When I stated what coverage, I wanted I was told by this person that Geico had just started a new car purchase policy so any new car purchase that it is covered with 100% replacement of purchase price of the car for the first 2 years in the case of a total loss of the vehicle. I thought that was fine and doubted I would not ever make a claim on that coverage but it was there.
    Then 5/27/10 came along less than18 moths after that car purchase Someone hit my car and totaled it out due to ZERO fault of my own Now. A claims property adjuster of Geico and his supervisor are telling me to take $ 14500.00 settlement of my $31,000 vehicle or leave it not a penny more. They are telling me that they never sold any such policy with purchase price guarantee. This sales person s the same sales person who put Mechanical Breakdown service on my policy at that time the Geico refunded when I demanded a tape recording of that conversation to prove that any of this was said.


    I expect this document to be reviewed by people in charge at Geico and that they contact me ASAP this is violation of trust of my insured and violation of law in 4 cases a policy holder was deceived at best into buying services they did not request the benefits of coverage’s were either exaggerated or flat out miss represented to the policy holder buy some HARD SALES AGENT.

    These practices were bought to attention or Geico sales staff , supervisors and survey represenitive many times so do not ever call me a liar again as you have to this point.

    kevinaka2aa 6/6/10 7:45AM
  • I graciously helped a young lady in need of a jumpstart. It was her cables and she connected them as I stated I dont know how to. My car proceeded to go up in flames..it melted my grill. Even afterwards I helped her to move her car into a parking spot. I told her i would b making a claim she was fine. Geico said she was not at fault. It was not "intentional"..let me ask what accident is intentional? It was accident that she Geico's client caused...they determined she was not at fault so my kindness i am left with a burnt grill..thanks Geico..ur the best!..NOT!!!

    Anonymous 6/4/10 10:10AM
  • Geico will not pay claims correctly - they are crooked! Beware! Don't buy from them and hope you don't get rear-ended or involved in any kind of accident with their insureds! It happened to us - they will only pay 1/2 when their insured is 100% at fault. Look at other web sites: ihategeico.org, my3cents, ripoffreport, geicoblows.com, many others - thousands of complaints online. They are scam artists! Steer clear!

    newtonjw 5/20/10 9:47AM
  • SORRY GEICO
    A 25% RAISE IN ONE YEAR, WITH NO CLAIMS IN MANY YEARS, IS JUST TOO MUCH. I'M DONE

    Anonymous 5/17/10 11:35AM
  • Well, I thought GEICO was great until I actually had to report a claim. As soon as I reported the accident I was dropped. It's just sooo wonderful to have insurance that drops you as soon as they have to do their job and cover you. I wouldn't go with GEICO, because while they may cover your claim they will drop you and anyone connected to your policy as soon as they have to do their job.

    GleeBee 5/17/10 9:31AM
  • It's time someone does a class action on Geico claims! Anyone who is their insured they stick up for no matter how guilty they are in an accident. It's just plain fraud!
    My daughter was not at fault in an accident, but their insured was totally at fault (made a left-hand turn across traffic which caused an unavoidable accident), and they are trying to say my daughter is 50% at fault. How ridiculous! So I have to take them to court! There are hundreds of reports on Geico about this same thing online - search on it. They are big fraudsters and no one is doing anything about it!

    newtonjw 5/13/10 2:45PM
  • go with gieco if you want to get sued for their bill. gieco DEADBEATS.
    i was rearended by a gieco client and and gieco could not even afford 300.00 for a tire and wheel was told would have to file suit against gieco and driver that hit me 300.00 is not worth it, for this amount of money would cost more in filing fees and then there is lost time from work. this is not a company i would go with not even my ex wifes broom

    robh777 5/9/10 10:27AM
  • They removed the comprehensive collision from our new car by their own error. They couldn't provide tape of that call. I didn't notice the removal of coverage (we had simply added a car). With our good driver discount, however,it cost us $4,000. They were entirely unresponsive to our situation.

    Anne Marie 5/5/10 4:39PM
  • A GEICO telephone representative changed my address on their system without my approval or request. I found out that my address has been incorrect for about 1 month. I called into GEICO to request a claim for my truck that got broken into on the 1st of April. The only thing I did was request a claim. Now today when I found out my address was changed the rep on the phone told me on April 1st the call notes said I requested an address change, which is NOT true. So it seems like the representative I spoke with on April 1st. took it upon herself to change my address in the system.

    I'm sure its clear how ridiculous this sounds. Enough said.

    iKNOWnow 4/30/10 8:02AM
  • I think Its time we all File a law suit against this company!!!!! Ratings with this company TERRIBLE !

    Anonymous 4/2/10 7:55AM
  • On hold with Geico right now....been so for 2 **** hours, and counting. No music playing, no recording letting me know I'm actually in line to talk to someone. You would think they could afford some waiting music. Wondering if I will ever get through?
    I do not have Geico (thank god)...girl who hit me does. 2 and 1/2 HOURS NOW AND STILL WAITING! Terrible customer service, I can't wait to see what the actual claim service is going to be like:( I was actually thinking about getting Geico...Now, NO WAY!!!

    seysme 3/31/10 9:41PM
  • Worst insurance company. If youi have 1 accident in 13 years they cansel you. Customer service is a joke.

    Anonymous 3/30/10 9:42PM
  • A more suitable log would be a little weasel swimming from a half sunk ship as fast as he can! It takes them 5 days to send an adjuster and regardless of liability they refuse to pay. What a horrible co. Criminal insurance for criminal drivers!

    rockforme54 3/30/10 8:30AM
  • There is a Big Corruption going between Geico Employees and body shops. As I am suffering from these people. I live in Brookfield and met with an accident.Hit and run by UPS truck. I am having Lexus RX-350. I am paying full insurance, i got my right side scratched by truck and with minor scratch on window glasses Estimator put the estimation to change with new ones and they took my original glasses out and put the cheap ones in my car. I talked with Surveyor Ann, she gave me the number of her manager Corey Walash I talked with him too. He said they garbaged the old glasses and they put the new one what so ever made they are, they are good and if i need my real Lexus made glasses then I had to pay the difference that is $550.00 and tell me if the quality of glasses which they put is of same quality then how they are so cheap as compared with lexus ones. they took mine glasses and what they will do put in the other car and charge from them. this is what is going on in this insurance company. They take the original things out from the car and sell to others and put the cheap stuff in other customers cars and says them they put new one and makes them happy. The Geico employees do the corruption like this and they make more estimation value to fix the car and fix it in cheap and after getting the money from the Geico they share in between them and sucks the customers and threat them as i talked with Geico Manager Corey Walash. I said him that i will talk to your other managers he said whom you want to talk You can as i am the highest employee whom you will talk with and you are talking with and none else upon him. So Corey Walash told me what they did and how they fixed my car is that way i have to keep and they will not put my old glasses back either they will not put the Original lexus make glasses either, Tell me guys is this a good dealing, Moreover my right head light was broke from inside where we tight the screw in the body, instead of changing that light with a new one they put the Super Glue on it and again refix in my car because they made estimate of light and ate the money of the new one and put the old one. This corruption is goin on in Geico, So I never recommend anybody to have Geico Insurance. Very worse experience with Geico

    Anuj 3/29/10 4:37PM
  • gieco just dropped a totaled car on my driveway that now belongs to them they already paid me! they are trying to force me to settle and manulipulate payment on rims on the distroyed vehicle supported by reciepts proving thier cost I was also called a liar by the adjuster. toxic chemicals draining to the ocean from the radiator. this is harassment almost killed in a gas station by there insured, every time I walk out my front door I have to relive the experience!!! how dare they think they can get away with this mental abuse. sounds like its time for the EPA and my attorney to get further involved be looking for fried greed lizzard.

    kbnails 3/26/10 6:17PM
  • Very Bad Experience with Geico
    Even in hit and run by UPS truck I got my Lexus RX-350 hit all right side. Geico even knew they will get more then the loss frm UPS people. They fixed my car By putting glue on Head light right side, Put some cheap quality window glasses instead of Lexus Glasses, when talked with Geico Manager Corey Walash, he said Lexus Glasses are expensive and they will not put the new Lexus glasses rather they will go for those cheap ones which they put now. Please tell me what is the fun of Geico Insurance then, Why not we let our cars fixed by ourselves from private body shops in cheap if we get our cars fixed with glue and cheap stuff.I think no need to go for a insurance like Geico

    Anuj 3/26/10 3:25PM
  • tHEY MIS LEAD ME WITH A LOW RATE AND THEN TOLD ME I HAD A TICKET ON MY DRIVING RECORD. I WENT TO THE DMV AND GOT A DRIVING RECORD PRINTOUT JUST TO SEE FOR MYSELF THAT THERE WAS NO TICKETS AND SURE ENOUGH THERE WAS NO TICKETS OR VIOLATIONS OF ANY SORT. I FAX REPORT TO THEM AND THEY STILL REFUSED TO ADJUST MY INSURANCE PREMIUM ACCORDINGLY. SOMETHING IS WRONG WITH THIS COMPANY NO WONDER PEOPLE DISLIKE INSURANCE COMPANIES SO MUCH EVEN WHEN YOU PROVE YOU ARE CORRECT IT DOESNT MATTER

    EDOLD 3/18/10 3:49PM
  • After a car accident we had the car was taken to the auto repair shop that Geico deals with. It has been over three months in the shop and every time we have called to see when it will be ready they tell us "the end of the week". The claims adjuster that is at the shop will not come out of his office to speak with us or even to look at the car. When we call him on the phone he can never take our call and says he will call us back but never does. Not even once! He also underestimated the cost of the repairs by 1/3rd. Saving Geico from totaling the car.

    Anonymous 3/6/10 9:51AM
  • WILL SWITCH TO ALL-STATE HATE THEIR CUSTOMER SERVICE

    ANONYMOUS 3/5/10 7:37PM
  • I was with Geico for about three years. My son got into a minor accident less than $500 dollars damage. Was informed that they could no longer insure us because of this. Me and my wife had no accidents or violations and this was my sons first accident with no violations. So go with Geico if you like to be dropped.

    Ex Geico customer 3/3/10 11:17PM
  • In spite of having an eye witness that geico's customer ran a red light and totaled my 2007 Cobalt, they refuse to pay the damages. They have NO OFFICES in Oklahoma and no claim agent or investigator came to see about the wreck. Their Dallas office has some idiots in charge who think I'm the bad guy and their customer is a liar because if she had entered the intersection on yellow, there would have been NO accident. She admitted to me and the officer that she "saw the yellow light" she sure, did about 350 feet away, over a hill, behind a long fence.
    They refused to pay even after the Oklahoma Insurance Commission sent a form outlining Geico's failure to conduct an investigation or talk to my eyewitness. I wrote the chairman of Geico, Mr. Nicely, a 40 year member of the company. So far my letter to him has been unanswered. The accident occurred on Nov 17, 2009

    Don P. Simons 2/26/10 9:21AM
  • I submitted a claim for a fender bender on 1/15/10. I am writing this on 2/10/10 still awaiting a call back from a claims agent. I have called several times per week and each time I was told the adjuster would call within 1-3 business days. The only call I ever received was from an agent that said I would receive a call from the adjuster in 1-3 business days. That call never came.

    The response has been the most disappointing I have ever had.

    They had done nothing and a small fender bender is now showing rust and will continue to deteriorate as I wait for a cal from GEICO that I don't expect will come.

    cglidden 2/10/10 10:46AM
  • I have been with GEICO over 34 years. Dec 08 a deer hit my car. New Century in Winchester,VA put a new front bumper on. They got sparkle paint all over the windshield. I will not come off and is dangerous to see thru on a sunny day. They tried to wipe the spots off with a solution. The spots did not come off. New Century didn't replace the front light on the right side which the deer hit. I had to go back for that. Recently I requested the third time that Geico replace my windshield. They refused. It isn't my fault the deer hit my car and it isn't my fault New Century employees got paint on my windshield. I have not had any accidents. Why pay for insurance if they will not pay for damages done to your vehicle. Their customer support stinks! I'm shopping for a better company.

    Anonymous 2/8/10 4:33PM
  • real bad customer service

    Anonymous 2/5/10 1:11PM
  • Geico---this company is a rip off, they denied claim for my vehicle, they are claiming that the other vehicle is stolen, and they don't pay for damages done. We have evidence that the other vehicle is not stolen, they conspire , and have false proof that it is stolen in order NOT to pay us, our damages is worth 6000. mY VEHICLE was hit at 1 am, no one saw the accident,we are at a lost right now, but I will fight this matter, I am disabled without a vehicle, I never filed for a claim, this is my first. This is injustice, scam and robbery.

    gravity2000 1/15/10 8:36AM
  • Geico customer service is beyond horrible. Their customer rear ended my 75 year old father on a freeway and Geico is trying to deny the claim. My father was injured. The other vehicle had to be towed from the scene. They are giving him and me the run around because of his age. Pray you are never their victim and don't buy their product. Bad behavior should not be rewarded. Put them out of business - that is what they deserve.

    stormi 12/24/09 1:31PM
  • I have had good service with Geico at times and other times it has been unbelievably horrible. The problem seems to be their inadequate training and their companies dishonesty...

    One of the scenarios has been that I'll call and tell a customer service rep that I'll be paying on a certain date, and to please notate it... They then tell me they have placed the information in their computer, and that all is well...

    Then when I call the next time to pay, I come to find out that there IS NO NOTATION ANYWHERE. MY SERVICE WAS EVEN DISCONTINUED ONCE... that was until I'd made enough noise and complained to various departments.... IT took me half a day of my time to straighten everything out.

    Another Scenario: I'd had an accident which wasn't my fault. Geico had even told me that it wasn't my fault. All of a sudden a couple of months later my bill went up substantially.... I called and they told me that the accident was my fault. I was so angry that I called many departments, and after a whole day on the phone, they told me that the accident wasn't my fault... and lowered my car insurance bill to what it should of been... YIKES. What a pain!

    Unsatisfied Customer 11/16/09 8:32AM
  • Geico wow-shame on you!! I was in arbitration. They stop payment after I was in a MVA. Yes, They sent an examiner to look at my back. I could not understand one word he said. He told me to lean against the wall and felt my shoulder. Went back and told Geico I needed no help and never no injections. Wrong I had 24 injections. I could not walk, stand,nor sit or lay for periods at a time. They owed me over $12,000.00. They called my attorney wanted to settle for $1,000. OMG I will never ever get insurance from geico again. Do not trust them!! Make sure to have a darn good attorney. Thank God for my great attorney.

    ARoss 11/12/09 8:22PM
  • I HAVE BEEN A CUSTOMER OF GEICO AND THEY CHANGED MY BILLING DATE AND AUTOMATICALLY DEDUCTED MY PAYMENT A WEEK AHEAD OF TIME WITHOUT WARNING! I AM A NEW CUSTOMER AND WILL SOON A PAST CUSTOMER! SHAME ON GEICO

    Amanda Canegallo 11/12/09 5:24PM
  • There are no adjusters available on weekends, just sales people. Adjuster did not return my call or email for almost two weeks. Each time I called, I was given a different answer and most of the time both answers were incorrect. People answering the phones seemed young, poorly trained and inexperienced. Their solution to my having trouble getting a rental car because no one was available to authorize it at Geico was to "borrow a car from a friend." Settlement offers were extreme low ball. Adjusters were argumentative and unwilling to negotiate in good faith.

    Anonymous 10/24/09 11:11AM
  • I , have never felt so humiliated in my life before this day of our lord, October 18, 2009. I had a "customer" representative call me a lier,indirectly ! Nevertheless I lying , because he is also a member of the same banking institution and he , I know they are pretty good about sending funds " referring to navy federal credit union. Never mind the fact that he is being very bias. I'm outraged! To have had to endure such ridicule from a person. Harold Pettit needs learn the corp values of phone eidetic . I want to know, does geico use a gender and racial profile. If so it should not be on a person policy.

    policy holder clturner 10/18/09 9:25AM
  • my wife and i have been with geico for years.we had premiun notice for payment check was sent in the mail. next day i get new quote for 275.00 dollars more.i had a clam in jun. 09 the total bill for the claim was 1,350.00 i paid 500.00 for my detuctable. called about the change and was told their had been a policy review and the claim went up.we hv 4 vechiles insured three premiumes went up iam the primary driver on these three vechiles my wife is the primary driver on the other 1.1 vechile didn't raise or change. if the whole policy was reviewed why did not all change. oh yes the accident was my tail gate on the pickup id backed into a tree while camping.sure am glad it was crshed ha ha. well geico you always say thanks for service to your country well i did but newer again will we spend money with geico after 10 years. no one to help you when you have a question no manager to return your clls.wll geico thanks for nothing when people as about geico i will not hesitate to tell the of the sorry service Terrell M. 08-15-09

    popapete3 8/15/09 6:38PM
  • My husband is in the United States Air Force and we are stationed overseas. We were hoping to get insurance from Geico. We've both had 2 car accidents when we were teenagers, but it was over 3 years ago and they are completely off of our records. Geico gave us a great quote, said they would insure us, and everything was fine. The next day I had 2 very rude voicemails from a man named Ron who works at the local Geico office who gave us the quote. In the first one, he was saying he could not insure me, and he was "sorry, so so very sorry." (Very smart ass as he is saying this) The second one, he is saying he CAN insure us, but due to my driving record our payment would be more expensive. He then called me again and told me everyone at Geico was "very impressed with my driving record", chuckling as he says this. (Note the sarcasam once again) He continued to tell me that I had a violation recently. I told him I didn't, and he continued to argue with me. I DID NOT have a violation recently. My last car accident was over THREE years ago. HE IS PULLING THIS INFORMATION OUT OF HIS A**. He then told me, "Look, we can insure you. Try not to hit anything else, okay?" I told him he was being very rude and my husband would call him as soon as he returned home from work, then I hung up on him. I then called my old insurance agency back in the states who could find nothing of the violation he was talking about. I also called the DMV and they couldn't find anything either. After that, I called an 800 number to file a complaint and the woman I spoke to was very nice, thanking us for our service to the country. I also spoke to Ron's wife, who apologized for her husband being such a mess up, and who works at a different local Geico agency. She rechecked my driving record and found N-O-T-H-I-N-G on a recent violation. Pretty much, don't go through Geico in Mildenhall, England. Go through Lakenheath. It's not everyone in Geico Customer Service who deserves to go to hell. Some of their CSR's are jerks, while others are pretty nice. Have a nice day :)

    Anonymous 7/31/09 8:16AM
  • I had an accident on Aug. 29, 2008. I have been a Geico customer for years and years. It was not my fault. I was hit behind by a 3 time DUI, but Geico still has not settled with me. My attorney says, Geico is trying to only settle with customers with pennies on the dollar. I pay them almost $300 a month, every month for years. And now that I have had an accident, they don't want to pay the claim. This is rotten business practices, and believe me I have been waiting for 11 months for my settlement to be done, and Friday 10th, they pulled out of trying to pay me, and now won't. I have written State of Florida Insurance commission, my attorneys, and Geico. I will not be silent. They are cheating me and many others. For every day I go without my full settlement, I will figure out some other way to get "their" attention and the public's. Next I think I will contact the television "rip-off" departments and see if they will investigate and let the public know what crooks they are. I am angry, hurt and disgusted at their business practices. Geico has thousands and thousands of customers and if they rip off just 10 % of their customers, that is a whole lot of money people are getting robbed of. They just prolong, and prolong the settlement until people just take whatever. Well, I won't! I've paid my dues, and I want what I am entitled to...the WHOLE amount.

    Pat Champion 7/11/09 10:11AM
  • I was in a fender bender. I called Gieco. The accident was my fault. I spoke with Baron (Tucson) and his supervisor Nikki. I have rarely seen this type of customer service. I was treated like a million dollar customer. He was polite and put my needs over the companies. He had all of the solutions I needed and took excellent care of me. Honestly, I expected lesser service with my inexpensive rates, Baron proved me VERY wrong. What a wonderful experience, I will ALWAYS be a Gieco customer, plus I love their commercials!

    Dalton Jackson 6/12/09 12:08PM
  • Geico is the absolute worst auto insurance there is. Been with them for over 17 years and have never had an acident that was my fault! Everytime I file a small comprehensive claim they turn it around so they have to pay nothing...claiming the damage was a collision claim ..see then the deductable is higher..then they get the estimate way down on crappy third party parts and used crap. Always a jerk from Arizona Gieco office that is thousands of miles away making decisions...they have no agaent or aprrasier in my state!! But they always make ME send digital pics of any damage and I have to do all their work!!They are arrogant and try to cover their own asses all the time and they just prompt you to file a complaint with the state...which you should do as it hurts their ratings! These poeple who contact you on the phone are trained to scew you but good. Idiots out of college from some dumb ass school in the hills...never again

    Geico blows 4/8/09 8:25AM
  • Recently, Geico raised my insurance premium rates based on the results of controlled crash testing in specific regard to my vehicle. Being that Geico maintains the right to increase its rates at random based on hypothetical criterias and scenarios which are completely unrealistic, I maintain the right as the policy holder to recieve more and better coverage for my vehicle that is in question. If I have to pay more, I should receive more to validate the increase of my premium unconditionally. I feel Geico is taking advantage of an opportunity to extort money from the clientbase. There is no reason for this. It is offensive!

    Anonymous 1/13/09 8:37AM
  • I learned from bank of america website that I will get discount on my autoinsurance from Geico since I am a customer. However, in my policy center, it seemed that you only asked me to make payment instead of giving me the discount that I should have. There is no link for me to put in the information of my account in bank of america, even though I already enrolled in the ebill and epolicy. I felt very disappointed about your service. I will never purchase any autoinsurance from Geigo anymore.

    Ye 10/27/08 3:46PM
  • Geico quoted an amount to insure a used vehicle that I purchased at a higher cost than the car note each month. I went to another insurance company - Geico sent me a letter stating the policy was cancelled. Now they have a lawyer harasing me saying I owe them the balance of the policy from May 30th to June 8th. They originally cancelled the policy on May 30th-they are a rip off.

    Anonymous 9/21/08 7:03AM
  • It appears that GEICO's customer service site does not provide any mailing addresses for reporting problems encountered with local GEICO representatives. It seems odd that GEICO corporate management wouldn't be interested in how their local offices are representing them, especially when they promote customer service as one of their attributes.

    Anonymous 9/10/08 10:41AM
  • I called today to drop one dependent off my policy and they are charging me an additional $140 a year because #2 child will now be the primary dependent? Sounds like an unreasonable excuse to get more premium out of his policy holder. Well 'scuse me, Geico, auto insurance is just too competitive. If you can't do right by me, guess I'll have to go insurance shopping. I'm more than ticked!

    Sharonsuds 9/7/08 11:23AM
  • I am cancelling GEICO after 18 years of being an excellent customer. Their people have made us feel like a crimial for the last time. Can not get to managers, they convenently hang up or let my calls go to voice mail. NEVER call me back although they have my number. I hope they lose more customers like us as we are a couple out of about 10 million Americans. And we all feel the same.

    Anonymous 9/4/08 7:50AM
  • Submit your comment >>
  • The vast majority of these negative comments seem to stem from a general lack of understanding insurance from the reviewer. Couple of tips:

    1. If you are at fault in an accident, your rates WILL go up in almost all cases. This isn't specific to any one company.
    2. You have to pay your bills. If you don't, your policy will be cancelled. Again, this isn't specific to one company.
    3. You should not expect companies with millions of customers to call you if you are late on a payment. The manpower needed for that would skyrocket your premiums. Also, for every customer that would appreciate a call, an equal amount would complain of harrassment.
    4. Rates go up just like everything else. Gas, groceries, electricity all go up. It's called inflation.

    If you have realistic expectations, you're not dissatisfied as much. I've had insurance with Geico for years. Had multiple claims and have always gotten top notch service and fair settlements. Their price is hard to beat and their website is the best of any auto insurance company.

    Informed Consumer 4/12/12 4:33PM
  • I don't know why there are so many negative reviews about Geico. I've had nothing but the best things to say about them, yet I keep hearing how much they suck. They have always been the cheapest out there; even USAA is a couple hundred more for the 6 month premium. I've had 2 claims, one when a truck side-swiped me and I just filed another for a deer that hit us on the highway. And both times the first thing they asked was if anyone got hurt and how we were feeling. The customer service has always been so genuinely nice to me even while filing a claim. Not only were there no problems, but when the truck hit me, they not only fixed the damage done by the truck but they fixed other things that had nothing to do with the incident and the car looked better than before! Maybe I'm just lucky but I haven't seen them try to get out of anything; instead they seem happy to help.

    Anonymous 3/20/12 11:58AM
  • The customer associate that I spoke with was absolutely wonderful. He helped me file my claim/accident report quickly and effectively. He called me the next day to check and see how the process was going. He also contacted the other insurance company for me in order to start the repair process quicker. I am very impressed with their customer service, and that says a lot.

    ljohns09 3/14/12 8:01AM
  • i can't believe you geico hire some one like jenna darrell to your claim manager because she is rude, also she has no patient with customers. since that day she acted like she doesn't care about any of customers felling, i think she does not deserve to be a geico employee. she even asked me: where do you find my phone number? i am a geico customer i think that was an insult, i think of leaving geico but because that was the first a geico representative acted like that i let it go, do not hire someone like that no more thank you

    Anonymous 3/10/12 9:33PM
  • I've been with Geico for about 10 years now. They were a significant savings for me at the time, and as far as I know, they still are (though I've not looked elsewhere). I have bragged about this company, and bragged, and bragged. Every single time I call, I am able to get customer service immediately. Every question I have, is very easily answered by the person who answered the phone (I never have to ask for a supervisor).

    My experiences with claims:

    I had my vehicle struck at the apartments where I lived. Not sure what happened, as the car was parked at the time, but it pretty significantly damaged the rear quadrant on the driver's side of my vehicle...the door, and into a piece on my car that extends from front to back. I called Geico immediately, upon recognising the damage. I have a $500 deductible, but was told it could be lowered to $250 with a police report, which I got that evening. Later that night, a Geico representative called ME and wanted to know if I'd received the report and was ready to move through the process of having my vehicle fixed. I was getting ready to leave (Atlanta, GA) for the summer, and go to Louisiana...told them I didn't want to have the repairs done right now. They asked when I thought I might be ready, and I told them when I returned. They asked when I was expected to return, and I gave them a date. They asked for a good time to reach me and I told them probably at about 10am. Almost 2 months later, on that exact day, at exactly 10am, I get a call from Geico asking me if I was ready to have my call repaired. I laughed, and told them I REALLY did want it fixed, but needed my car that week, and gave them a new time and date to call back. Exact time, exact date, I received another call. Still was not ready to have my car repaired (the damage didn't effect driving), and had to tell them I would call them when I was ready. I was very pleased with their EAGERNESS to resolve the claim, whether for their own books, or other cause.

    While in Louisiana, my fella and I both got out of the car, and he locked the doors when he got out, with my keys sitting under the driver's seat (the plan was to take groceries in and come right back out to leave, so I didn't bother to carry them, so I could take in more bags). So, I was locked out of my car, 1k miles away from home. I called Geico "on a whim", and gave them the situation. She asked me where I was, and asked me to hold. She was back on the phone within 4 minutes, and told me someone was on the way and should be there within 10 minutes. Within less than a half hour of making that call, we were back in the car, and received no bill for the service.

    I have the mechanical breakdown service on my car. It's a 2006 PT Cruiser, and when I am running the AC during the summer time, it tries to cut off on me at traffic lights and stop signs. This drove me nuts last summer, but we've read up on it and have learned that this is a common problem for the car. The last time I made my premium payment over the phone, I was asked if everything was going well, and if there was anything else they could do. This problem came to mind and I told them about it (at around 10pm). They were right on it, and the next morning, I received a phone call from their mechanical breakdown specialists who wished to resolve the problem. While on the phone with them, I mentioned I'd never had that initial repair covered (more than a year ago)...they immediately set up for me to have that done.

    NEVER had customer service that touches Geico. Their customer service people actually sound like they enjoy their job, and when I'm on the phone with them, it's like I'm the only customer they have. They have gone out of their way to solve issues for me, even when I myself am not terribly concerned. TOP NOTCH.

    I read through many of the negative complaints here, and for those reading through them who may be second guessing Geico, do keep in mind that most of the time, people only bother to say their piece when they have something bad to say. Given the number of vehicles and homes that Geico insures, I feel they have a relatively small number of such complaints...and though I wasn't pleased in reading them, I know without a doubt that the Geico I know has been much less expensive, and much MORE attentive, than any local insurance company I've had.

    I rate their service a 10+, and I HAVE recommended them, every time the matter of insurance comes up with anyone I know.

    Sarah 2/24/12 5:49PM
  • I AM A FORMER CUSTOMER AND CANCELLED BECAUSE I NO LONGER HAD A CAR.

    I WAS PLEASED WITH YOUR SERVICE, BUT I HAVE A COMPLAINT ABOUT YOUR COMMERCIALS, MOST OF WHICH I ENJOY......BUT PLEASE, PLEASE, PLEASE LOSE THE PIG. EVERYONE I TALK TO HATES THE PIG AND WE KEEP HOPING THE GECKO WILL EAT THE PIG, OR AT LEAST PUT A GAG ON IT.

    THIS IS A SERIOUS COMMENT.

    PENELOPE8 2/8/12 3:05PM
  • On February 4, 2012, Michelle Peyton
    was excellent in explaining and helping
    us to improve our GEICO Automobile Policy.
    We appreciate her highly professional
    assistance.
    Thanks

    Anonymous 2/5/12 1:49PM
  • I had an accident in Lafayette LA, with a rental car. Geico paid damages, covering all expenses for both cars. I paid $0. Thanks.

    Lafayette 1/10/12 8:17PM
  • Hi . GEICO IS GREAT. THANK YOU SO MUCH GREAT BUNCH OF PEOPLE. YOU HAVE MY INSURANCE FROM NOW ON. WILLIAM C DUSH

    WCD1960 12/30/11 3:45PM
  • I just wanted to thank Amanda in the claims department yesterday.She was very helpful and I wanted to let people know.Thanks for her help.
    Also thanks to Jason Nelson and Bill at 911 collision centers.( on Eclid in Tucson, Az) They did a great job.
    They treated me very well and fixed my car very quickly. They were so good at answering all my questions. They treated me very vell and I want their supervisors to know. I will recommed them to anyone I know to go there to get thier autos worked on.
    Thanks so much for great service.
    Jodi Stachowiak

    jstach45@cox.net 11/12/11 7:51AM
  • I was in an accident today and called Geico immediately after to get the ball rolling. I spoke to a gentleman named Tyson who was SO helpful, friendly and patient. I was, understandably, a bit shaken and probably didn't make much sense but he walked me through everything, told me to answer what I could, and we'd go from there. At one point we got disconnected and he promptly called me right back, so I dealt with him the entire time. Hopefully the rest of the claim process will be as easy!

    scdriver111 11/6/11 6:51PM
  • I called today and was surprised by how quick and easy the phone call was. When we signed up for our policy, we thought we listed the correct lein holder for my vehicle. However, we got a letter in the mail stating that our lien company had received a notice of cancellation.

    I called Geico. The phone call took literally three minutes, tops. The girl was very polite and helpful and even offered to fax them without me even asking. She also signed me up for the online account stuff. I used to have a regional insurance provider who was very picky, so had the best rates. Our rate with Geico is literally ten dollars more. And now, wherever we move, we can get in touch with someone (easily and quick apparently, if today is any indication) instead of being required to visit an office.

    coffeejunkie 10/21/11 12:42PM
  • I would like to compliment Wanda Semidey. She was one of the best customer service representatives that I have ever had since I have been with Geico. She was very concerned and made sure that I received the best service possible. It took me awhile to find this comment section, but I was determined to find it because Ms. Semidey's outstanding customer service skills should be acknowledged.

    Anonymous 10/4/11 6:12PM
  • I just recently opened a policy with Geico. There sale were extremely helpful, every Representative and supervisor I have spoken with has been extremely friendly and helpful. They truly are the more affordable insurance company. I worked in insurance at another company for a year so I know the requirements as well as discounts reps can provide. All the reps I have spoken with have done there job to the best of their ability, and anyone who says otherwise more than likely just has a bad driving record.

    ladiilocs 9/19/11 12:30PM
  • I posted earlier about a problem where GEICO would not renew our insurance after a $300 claim. I filed a complaint with the insurance commissioner, and received a call from GEICO. They were extremely nice, and fixed the problem.

    elizabeth074 5/9/11 10:02AM
  • I've had some issues with my auto adjuster but I want to give a shout out to the customer service people that I've talked in hopes of getting the issue resolved. Janet, I forgot her last name, she was awesome and got my glass claim processed even though my adjuster was MIA. Charles Pence from the San Diego office lit some fire under the Arkansas people. Thanks a lot for all your help guys!!

    csbronson 3/9/11 11:53AM
  • Rhonda in Customer Service on Jan 14, 2011 was personable, polite, and knowledgeable. she went right to work to take care of my needs and did so with great efficiency. The contact ended with relief and surprise at how easy everything transpired. Thank you Rhonda & Geico for making the changes I requested and meeting my needs for coverage. You are the greatest!

    Mrs. King

    Kat 1/14/11 1:59PM
  • I love love love GEICO. I have had my vehicles insured with this company for over 10 years and have never had a single problem. Any time I have had to contact a customer service or claims rep there they've been nothing but polite and professional. I've had a couple of claimes, the most recents, being hail damamge; which was settled (check in hand) within 24 hours! I couldn't ask for a better company.

    Anonymous 12/28/10 3:29PM
  • I am actually surprised at all of the negative comments as well but then I realized that it is probably due to the fact that people only complain when something goes wrong. You never really hear from people if they have a good experience with a company but someone will shout from the rooftops and let the whole world know when they have a bad experience with a company so I keep that in mind when I read these comments. A company cannot please everyone and I bet a lot of these complaints probably boil down to the coverage that they selected with Geico in the first place. Anyways, I have actually had no problems at all with Geico (so far), I have had them for several years and actually switched to them because the last insurance company I had kept raising my rates every year for no reason. Since I have had Geico, my rates have actually gone down a few times. Luckily I have only had to file minor claims (keyed car & broken window) but when I did file those claims they were taken care of fast and professionally. I just wanted to add my experience. I am sure that Geico has made mistakes (no insurance company is perfect) but there really are some people who expect something for nothing and some people just cannot be pleased. If you expect an insurance company (any insurance company) to have YOUR best interest in mind then you have no idea how insurance companies operate and will no doubt be let down. I have had NO problems with Geico and just wanted to add my two cents.

    Just me 12/7/10 9:43AM
  • I am absolutely shocked at the negative tone of comments have just read. It is as ifwe were talking about a different company. I had a very serious accident in August. With very little effort on my part, all of my bills have been paid, my car has been repaired and so have I. Everyone I spoke with at Geico was gracious, knowledgable and efficient.
    Thank you, GEICO

    judy944 10/30/10 5:56PM
  • It is 2 mos since the most serious auto accident I have ever had! I still can't believe that I lived thru it!
    Geico certainly contributed to my recovery with their prompt and efficient action re: my claims. I have not seen a bill and everything, including me!! has been fixed. Thanks, Geico for your amazing efficiency and prompt response
    Judy
    New Rochelle,
    ny

    judy944 10/30/10 5:47PM
  • Claims Examiner was helpful and courteous.
    Adjuster was knowledgeable and willing to suggest alternative body shops closer to my hometown.

    scottmemphis 9/30/10 11:42PM
  • I want to give a special thanks to Richard Fuentes, Senior Damage Adjuster Miami office and to Juan Hernandez Collision Express Manager for their time and experties in the repair of my vehicle. Thanks to them my car came out like nothing happened.
    Sincerely,
    Ruggero Cinquino.

    Ruggero 9/1/10 6:48PM
  • I would like to thank the GEICO service Manager Hector Clarke at DACARS AUTO REPAIR EXPRESS and Terry who took my initial call to GEICO on July 12, 2010 for their expert assistance in taking care of me after a minor fender bender interrupted my wife's birthday. Even though the repair was minor Hector refused acceptance of the body work twice until it was perfect and they both followed through to make sure that I was fully reimbursed by the other insurance company for the cost of the rental car. Thank you!

    Seven Iron 8/3/10 1:00PM
  • After being a customer for a little more then two years with no claims I changed insurance companies to save some money. My new insurance started five days after the month began with Geico and I was charged $69.34 for 5 days of couverage. My regular monthly payment was $114.57. They say there is no penalty for withdrawing from geico but thats not what I see.

    Fkempf 7/19/10 6:27AM
  • I've had GEICO for a few years, and hit a deer last year with my 04 F-150. Caused about 1000 dollars of damage, and the claims process was simple. I was able to reach somebody at 11pm on a Sat. night, and explain what had happened. GEICO sent an adjuster, who immediately confirmed that I had hit a deer, and arranged for repair at a reputable local body shop. The truck was repaired and I didn't even see the bill.
    My insurance rates never went up.

    Jarrett 7/7/10 7:18AM
  • I have been with GEICO for a lot of years... Today, I needed GEICO'S help when my wife happened to be stuck in traffic with her sister's car which had stalled on her. This happened while she is visiting in Orange Colunty, Ca. My wife was at a loss but called me. In a matter of less than 15 min. GEICO's Emergency Dept Rep, Miss Shanetaa Gibson, provided emegency service to someone who was really in despair. It was the professional reaction one expects but seldom receives but I did!!!! Thank you Gibson, and thank you, GEICO! You are STILL NUMBER ONE IN MY BOOK.

    Al Garcia, Miami, Florida

    Anonymous 7/4/10 12:27PM
  • my boyfriend recently bought me a harley motorcycle and we had to call geico to put me on his policy(since he already had insurance on his bike with them) after him giving permission to talk to me the customer service rep that i had was absolutely the best!!! i didnt catch her name but she was patient when i had to go outside and ask him the questions bout the bike..he was outside grilling and she even joked bout being on her way to eat..after getting us great insurance policy she wished us safe riding..geico needs to keep this lady forever!!! thank you darrell fine and shannon foote

    hairmagician07 6/6/10 10:34AM
  • I dealt with Jeffery DePalma in the Buffalo NY office. I have to say he was the most patient, understanding employee. You have to deal with not the nicest people on the phone I know, I waitress. Employees like Jeffery need to be acknowledged from the company. If he could have paid for my insurance I'm sure he would have.

    Thank you

    ppwillia3964 5/7/10 4:55PM
  • My experience with Geico is limited to online business because I have never needed anything else from them. It is great that I can do all my business with them any time from anywhere via their web site.

    Anonymous 3/19/10 1:18PM
  • These Ladies were great. Thank you! Jim Baker

    ITrucker 3/12/10 12:03PM
  • GEICO is the most knowledgeable, friendliest complany I have ever dealt with. Unlike a "local" agent, you can reach someone 24 hours a day! Plus their online services ROCK!!

    vipsmom 3/2/10 2:44PM
  • Great company! Been with them over ten years. Had several different accidents and the customer service was great. My son took a joy ride hit another car and totalled mine. They took care of everything

    bstill41 12/13/09 1:49AM
  • Geico has a great Customer Service, I'm very happy with the service I got two weeks ago, when I called and needed a tow service they came in 20 minutes to get my truck.I will never change Geico.!!!!!!!!!!!

    Thank you,
    Sandra Flores
    Woodbridge, VA

    Anonymous 11/1/09 5:52PM
  • These guys are outstanding. Fast pickup, short waits, knowledgeable and friendly reps.

    Anonymous 8/5/09 3:55PM
  • I am extremely happy with Geico's customer service. I've used them three times for road service in the past three years and all three times they have been consistent with great customer service: from the staff taking the initial call to the tow truck driver. It's truly amazing how a national company can keep the appropriate parties in the loop when a local company can't even keep track of one service repair man. Geico's training program and communication skills are definitely top notch. You must treat all your employees well because it has a trickle down effective to the customer...just AWESOME. Keep up the good work!!

    Happy Customer 8/3/09 9:35AM
  • Fantastic service! A 10 in every way.

    I spoke with courteous people, who were patient while I looked up answers to questions and did their best to make me feel at ease.

    They took the time to answer all of my questions and made sure I understood the claims process.

    I especially liked that I was not on hold or on the phone forever trying to get to a real person.

    Grandma Lizzie 5/29/09 2:49PM
  • This guys rock. It's hard to find competent people in customer service these days (any industry). These guys know their stuff and always seem to be very expedient resolving issue...Try them.

    Matzero 5/27/09 7:46PM
  • I have been with Geico for 10-12 years. I have always been so impressed with the customer service. There are so many insurance companies that say that they can beat Geico's price - but, I can't imagine that another company could match the customer service!! I work for a large satellite company and am responsible for the service provided by several Call Centers on the East Coast. I WOULD LOVE TO KNOW THE TYPE OF TRAINING THAT GEICO OFFERS TO PRODUCE SUCH EXTRAORDINARY CUSTOMER SERVICE SKILLS. IF A MEMBER OF YOUR TRAINING DEPARTMENT HAS A FEW EXTRA MINUTES - I WOULD LOVE TO TALK WITH HIM/HER !!

    Anonymous 4/30/09 8:38AM
  • 4/27/2009: GREAT JOG GEICO! I have been a GEICO customer since the 1960s and it's been all good stuff. Recently, a deer ran into the side of my Mustang GT. Everything GEICO did was perfect. CSR Mindy Miller processed my telephone report and she demonstrated a very professonal, helpful, and caring response. Rudy Tuesdale was the GEICO adjuster and he was GREAT recommending that I consider using GEICO Auto Repair Express in Florence and explaining its repair guarentee. GEICO's Bobby Henderson and Danny Jenerette at Auto Bodyworks of Florence (Auto Repair Express)met with me at the repair facility and agreed to use genuine Ford parts without hesitation. The accident happened on Tuesday and I had the Mustang back the next Tuesday. GREAT job GEICO by a GREAT team of customer representatives. s/ John Harlow Fork SC :-)

    johnandcoleenweb@hughes.net 4/27/09 3:23AM
  • John Cooper and Cellary are one of the best Geico CSR's, great service and courtesy was showered to me. Keep this good work going.

    Cellary has one of the best voice in this line of business.

    Venkatesan C S 4/21/09 11:37AM
  • GEICO CUSTOEMR SERVICE TEAM: I just wanted to compliment, once again, the outstanding customer service I received this morning when I called in to renew my auto insurance. I don't remember her first name, but I believe her last name was "Pancake" or at least it sounded like that. Anyway, any time I have had to deal direct with a customer service rep at Geico over the past several years, I always have the same excellent, friendly, polite customer service. I am also in the customer service industry so I understand and appreciate all they have to deal with. Make sure to forward this to management, because I feel your customer service team deserves a great round of applause!

    Jill 2/11/09 6:13AM
  • I fell that I have gotten great response from Geico. My old auto company was charging me double 208.00, I am now paying 105.00 I am not the best at math but it adds up for me. The service was wonderful and I feel that it demands respect. As for the commercials, with the savings you get you can now invest in TiVo. Just fast foward.

    Anonymous 12/31/08 4:00PM
  • Thank goodness my experience is different from those that have posted here. I have been with Geico for several years, after switching from State Farm (highway robbery!) I've had one claim that was dealt with swiftly. I've contacted Customer Service and am able to talk to the right person to help. I hope I don't jinx myself by making this positive report, but I've not had problems with Geico and unless I can find cheaper insurance, I'll stay. (I live in an area where car insurance is basically OUTRAGEOUS and can be as much as a car payment, per month)

    McKenzie 12/20/08 3:12PM
  • Submit your comment >>
  • I work at a collision repair facility in ohio, and was briefly on the geico rx repair program. Let me tell you what they do, they force the shops to fix your car for half the cost at roughly twice the normal speed using the absolute cheapest parts available. Collision repair is not fast food service, peoples lives are at stake, and it's many times families #2 investment. If you have your car fixed by Geico its getting fixed by a disgruntled shop at the lowest bid. I can only imagine the horror stories across the country. Get State Farm, they don't use aftermarket parts.

    Iluvcars 10/13/11 10:06PM

  • Wow- it is kind of heartbreaking to read the negative reviews.
    I have worked for GEICO for a little over 8 yrs, I will tell you sometimes it is very difficult to understand exactly why they mandate handeling of specific transactions in a certain way. Some of the issues are to do with legal issues and sometimes it quite honestly is an effeciency issue. I do go through a lot of training and have to pass background checks periodly to maintain my job so most of us are fairly normal people that have just chosen this as our place of employment. You can imagine by reading the reviews that sometimes it can be a difficult place to work. I will flat out tell you some of the complaints are accurate however there is 2 sides of the story, I saw one in reference to towing and rental for a while there, not sure if it still is that became the norm, but the reason was because of how many complaints that people were making about not having rental car coverage if they had an accident. So it became important to make sure they were offering it to every customer, when I did it I tried to make sure people knew, but what typically happens is the person is at a dealership and there is just too much going on. Some days are better than others, but most of us do try to do a good job. If you really feel that you are not being treated fairly the voice of the customer is 10x more than anything I can say.

    msgeico 3/5/11 7:11PM



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