Geico Customer Service Complaints - page 2

In 2012, even with Superstorm Sandy, Geico earned a profit of 680 million. But aside from that profit, Geico and it's mother company Berkshire Hathaway holds 73 billion dollars in reserves. That's 73 billion dollars Geico has set aside in case of a lot of claims. What does it do with that massive pile of money? It invests it, of course. That 73 billion invested conservatively is earning an additional 4 billion or so in interest. Far more than the underwriting profits of the company.

I've been with Geico for years and never had a bad experience until just recently. Upon getting my car back after a fix from an accident I had, I noticed, at the point of getting an oil change, that the plastic under guard, that covers the underside of the radiator area had not been replaced. Talking to the agent he told me that the reason they didn't replace it was because it wasn't there to begin with. I told him that I picked the broken one up off of the side of the road after the accident and have it. he told me that he would call the dealer where I had it fixed and order a new one. It's been two weeks now and I haven't heard from him and the dealer is ignoring my calls and messages. I feel that the attention to this claim was not as complete as it should have been. Adjuster's name is Brian. Feeling VERY LET DOWN.

I have no words for Geico. Every few months they increase my premium. When calling to ask why this occurs, the representative stated that the medical coverage went up in my zip code, so my premium went up "just in case I get into an accident." So it's completely warranted to charge me an extra $10 for this reason? I found this insane and let the representative know that I would search for different insurance if this is what is going to happen every two months. I've worked for an insurance company for 6 years and never have I heard this before. I will definitely be looking for different insurance.

Refusing to repair most of tbe damage done by their insured after admitting full liability

They were quick to drop me when My wife was rear ended by a truck. It was not her fault, and Geico didn't have to pay. Still they dropped me. Then I get a quote for my daughter who lives with my ex-wife and they stick me with additional driver fees. She doesn't live in my house or use my car. Then I said I'm gonna make sure people know how one sided this company is. Don't use them for anything. So many other insurance companies to use. Stay away from Geico.

Absolute nightmare. I was involved in an accident where we were at a red light, and out of nowhere a young female driver slammed into a guy behind me and pushed him into my car. Both cars were totaled, he had a back surgery and my back was so messed up that I ended up with multiple treatments 3-6 months each long. This happened in December 2013 and I have yet to get reimbursed for my medical bills. The last letter I received was in January 2016 saying that they need additional 60 days to review my claims - why?!. I have an attorney and we had to sue because it has been more than 2 years. We are still in limbo. When I was reporting the accident initially to Geico the guy asked me for my social security number! That was completely illegal but I thought it was mandatory. He said 'well, you volunteered that information! On top of everything, I am receiving their flyers and marketing come-on's in the mail - to switch to them, LOL!

I was rear ended by a young driver while stopped in traffic waiting for a car to turn left into a driveway. I was hit so hard, the drivers 3000# Honda pushed my 5500# truck into the car ahead of me. Police were called, and the driver of the Honda was cited. The driver was insured by Geico and has admitted to fault. The repairs for my truck and rental reimbursement were paid quickly, but I always had to contact them to get the ball rolling, they would never contact me. Now, I am still waiting for them to contact me on medical reimbursement. I was diagnosed with moderate whiplash and I am nearing the end of treatment. The Geico adjuster will not return my calls, will not answer her phone, nothing. I consulted with an attorney but have not hired one yet. I would rather keep this civil and not have to rely on the courts, but they are not giving me many options.

I called Geico to investigate their prices on auto insurance on 2/22 and 2/24/2016. The first call was informative and the customer service rep was very nice, however, when I told him I could not make a decision over the phone at that moment he became pushy and agressive, then expressed some dissatsfaction at my decision. I recieved my quote via e mail which I felt was satisfactory. The next day I called and spoke to another rep who took my order. All was fine until he asked me if I ever had a claim and I told him yes and the circumstances. Then he kept asking me about it, he asked 5 times in five different ways, trying to trip me up. You could tell he thought I was lying. Then he told me there was a collision claim against me with my current carrier. I was surprised and denied it. I have had no collison ever, at any time. He repeatdly put me on hold, ( probably went to the bathroom), said he had to call my carrier, then came back and said the collison claim "was of no matter and not to worry about it". His words. I asked him for the date and claim number and he gave me that information. I gave him my credit card number, then out of nowhere he said "Oh, I see something here on my screen I missed before. I am sorry. I cannot open your account. You have to fill out a paper app which will be mailed to you in 10 days." I was very surprised and asked him why. He replied "You do not fit the preferred customer profile". I ended that relationship. Geico? Joke-o.

I'm so dissapointed in grieco becuase I cant even get a response from them on my claim its been reported since Jan 26 its been available to an adjusted since Feb 2 n no response my claim number

My daughter in law's car was taken from in front of our home. Then who ever took it wrecked it. They are becoming the biggest nightmare over this. They now want a full print out of all the calls made to her phone that night to prove the police called her to tell her. They are a nightmare and I will be taking my business elsewhere.

I have been a Geico policy holder since Sept. 2006, in the last two years I have seen an increase to my policy with no reason for the increase, NO ACCIDENTS, NO TICKET. Last renewal I asked why my policy continued to increase and the representative was not able to provide a reason. Today 6 months after that conversation I received the new policy renewal and again the cost increased so I decided to call a competitor(Progressive Ins.) Not only did I get a policy with the exact same coverage but I also got a policy with 50% savings. My monthly payment changed from $326.00 to $164.50. SHAME ON YOU GEICO FOR STEALLING FROM ME FOR SO MANY YEARS!. AND BELIEVE ME I WILL MAKE SURE TO LET EVERYONE KNOW ABOUT IT.

I had motorcycle insurance with GEICO. All my other vehicles and home were insured with someone else. I got a speeding ticket in my pickup truck, and GEICO used that as an excuse to DOUBLE my motorcycle insurance rates. Called "customer service" and got the basic "too bad, that's the way it works" response, so I said fine, drop everything except collision. That would lower my rate to less than what it was with full coverage prior to the speeding ticket. What do they tell me? New Mexico LAW prohibits us from doing that over the phone. What BS. I said, okay, email it to me. Oh, no, we can't, NM LAW prohibits us from emailing it. ALL transactions of this nature by LAW have to be snail mail. So I said fine, send it. They didn't. I called them four weeks later. They said, oh, sorry, you have paperless billing, so the computer automatically did not send any paperwork to you. Whaaaaaattt????? She said don't worry, I've corrected it, the paperwork requesting the reduction in coverage is on its way. I waited another three weeks: NOTHING. In the meantime, I sold the motorcycle. I called them up to cancel. They said the same thing!!! I told them that excuse was BS, that there is no LAW in New Mexico that states insurance companies can't do business for their clients over the phone. What a crock. They ended up emailing me the form to drop the insurance. I complained to my (R) Congressman Pearce's office. They called me and said nothing they can do, because there is no violation of law. I told them that was the response I expected since Congressman Pearce gets money from the insurance lobby!!!! Job well done, Congressman!!! Bought and paid for, like all the other politicos.

They lied to me on my promise time told me 4 weeks to finish my truck then called me 3 1/2 weeks later to tell me they are going to have to replace the scratched window and that it will take 2 more weeks when i told the adjuster the 1st day he was gonna have to replace it when asking to extend my rental no one could help my adjuster his supervisor or the customer service girl who refused to give me anyone's number after my truck is fixed they will be loosing my business for ever worst customer service in the industy

Geico is not taking responsibility for the damage their insured caused to me and my car. Although it was clearly the other drivers fault geico says it was both our faults. That is a complete lie.This seems to be the way of doing business with this company. I would love to join your classaction against geico. I feel like they have messed with too many lives with little consideration.

Geico is saying that they cannot pay for my window being broken because it's under a 500 dollar deductible and someone broke into my car when I woke up it was glass everywhere and they are saying that they can not replace personal items that were still in the car that were stolen and they are saying there is no such thing as full coverage and any insurance company and they were never be a full coverage policy in insurance company. Can they really do this?

I have renters insurance through them my apartment got broken into I filled out a claim online and it has been over a week but I have not spoken to anyone. Everytime I call I get the run around, long wait times all I keep hearing is I have to speak to someone name Josh but all I get is his voice mail everytime.....they have definitely lost a customer.

After being on hold for 30 minutes, I decided to call back the next day. 40 minutes on hold. The only place I have found this bad is the IRS.

GEICO is the worse company ever. I've received poor service since I've had them. I got in a car accident and they want to give me a back a car that can't back up. I will b switching insurance companies asap. They don't wanna repair my car and don't wanna pay for the rental they gave me nor even contact me about what the status is of anything. Take it from me please don't get insurance with geico.

After 7+ years with GEICO, paying premiums for 3-4 vehicle on average each year + 2 motorcycles + Homeowners Insurance. Service loaner vehicle my wife was provided while her vehicle was in for a warranty service had it's bumper "grazed" while at work. We've also been paying for Uninsured Motorist coverage. But because it was a "temporary" replacement vehicle, "it's not covered" by the coverage that has $250 deductible. Instead by "Collission" that' happens to be $1,000 WHAT A BUNCH OF BS. Oh well, I guess I need to change my Insurer.

Just noticed my policy ended because my State Department license was not registered at the company (I am a diplomat).

No letter, email or any notice the policy would not be renewed!!

Just very very bad service!!!!!!!

Ilan Sztulman

I am a current geico customer with a claim pending. I am very upset that services I pay for to Have my family protected in case of an accident or injury is not being honored by them. My husband is having surgery this Wednesday instead of them paying us they would rather pay his personal insurance that he pays for through his work and not take care of the customers. I am very dissatisfied and well more than likely be taking my business else where. I will not keep paying a company that does not have the customers best interest first.Not only was my husband injured so were my children. This accident happened a year ago and still fighting it. If I would have known then that they werer not loya to there customers especially in my childrens i would have never gotten them.

My father has Geico. Last year he had to minor accident. Geico not only reported those accidents to his driving report but they reported them to his son's report as well.
I can no longer get a decent insurance rate because of it.
After numerous phone calls Geico has realized they have made a mistake. A reputable company would own up to their mistake and fix the information. Geico unfortunately is not a reputable company. They removed one of the accident even though they know the second one belongs to my father as well.
I believe this is GEICO's way of collecting TWICE off of the same accidents. They're already charging my father a higher rate and I currently cannot get insurance at a decent rate. I will let everyone I know and come in contact with that Geico is a company that everybody on this planet should avoid like the plague.

Had a car fire that totaled the car! Lucky my husband wasn't burned in the car because it went up so fast! The police were right behind my husband when the car went up and Geico has been giving us the run around trying to get the claim settled. There have been 3 complete sets of paperwork sent to them via email, fax, and certified mail return receipt requested. We have been calling the adjuster and the investigators and no one will respond! It has been going on for 7 weeks now and there is still no resolution. Funny thing is that they sent the premium notice with an increase but we haven't resolved the other issue yet. I am half tempted to drive to Tucson and go sit in their offices until they give me the settlement check. I wouldn't recommend them to insure my mothers walker at this point! Highly unprofessional, and they are definitely getting worse!

Ii was tolled by customer service that at this time we can't insure you do to i need to work things with my wife WOW ..... SHAMED ON YOU GEICO WORKS

Have gotten continued run around regarding payment of a claim. Have had numerous calls emails to the claims department every time they don't have some other piece of paperwork needed. Fact is they approved the amount of the claim, have the pictures, have the receipt from the body shop that was paid by me and also have verbally spoken to body shop owner that it was paid. The problem is that I went and had the work done and paid for figuring geico would pay for the amount minus the deductible which amounts to a little over $600. Still