Harley Davidson Customer Service Complaints - page 3

Harley Davidson Big name but small service and staff full of negative attitude and rudeness

If some one want to spoil hapiness buy harley davidson and go for service

I got to know about this in last 3 months

March 2017 brought Harley davidson fourty eight 1st visit to Harley showroom was good after purchase got to see true colours of Harley davidson

Harley davidson Bike looks great from outside but inside you will find all negative things of Harley staff

Dixit patil
rajesndra jaiswar
dhaval shah
ajay
and many more

I Regret buying Harley Davidson seriously pathetic service and behaviour from Such a big brand and Company

Now No Hope just thinking What to do With This Harley Bike i Brought.

Its Been So many days i Have emailed my concern No reply from harley davidson

Hopeless people not concerned about their Clients

This is a story of my dreams coming true. I have been a Harley Davidson owner for around 13 years and in January 2016 I bought a 2016 Fatboy. I road this bike for 8 months when my wife decided we needed to upgrade to a 2017 Ultra Limited. We road the Fatboy to the dealer were I bought it ( Chesters of Sunrise and that is were the nightmare began. We test road the Ultra Limited and I was sold on it. We went in to do the deal and that's went the salesmen tried to bend me over the desk ,so we walked out. The next day I went to another dealer and made a deal I could live with here's were the problems began. I had to go back to (Chesters Sunrise) and cancel my extended warranty so I did. I was told it would take up two months to receive the check the cancelation was done on October 29, 2016 it is now February 3, 2017 and no check. I have emailed and call every person I can and still no check. I'm a very loyal person and I don't believe the founding Harley Group would be happy to see what has become of there company.

My husband and I had the most incredible trip this past summer from Northern Illinois through the Smokey Mountains. My husband likes to collect stickers, or at least a poker chip from each of the places we stop. Unfortunately, only one dealership we visited on our 1800 mile trip had a sticker. In an attempt to recreate the trip I called all the dealerships we stopped at to try buy a sticker or chip and give them to him for Christmas. My experience was so frustrating that I am writing this letter.

'¢In order to purchase by credit card I will need to fill out a faxed authorization form first. What!!??
'¢Shipping for a sticker would be $14. Seriously!?

The list goes on, but I am done. Frustrated. Disappointed.

Jai Jagannath and like to complain that myself Mr. Ajay Agarwal, PGS,Puri (Odisha), I had purchased one motor cycle vide model No. Iron883 and it runned 1600km or complete of one month for which no response is received yet after repeated calls and thanks

BUYER BEWARE! It's back to the 70's. They are making an inferior product and won't stand by it at all. It's a shame. If you're a motorcycle enthusiast and you want to enjoy your time riding, stay away from Harley!!!!!!!!!

I have a 2012 Harley road king with throttle by wire .. The plug that goes to the throttle servo keeps oxidizing and loosing contact .. I took my bike to the dealer on rt 10 in Morris planes n.j. .. (They couldn't figure it out (or just played stupid ) told me it was the fuel pack ant talked me into a stage one down load .. It acted up on me in pa by my parents .. My brother figured it out in 5 minutes .. We put dialectic grease in the connector and it fixed it .. The problem is it still acts up ocaisionally .. I have to pull over unplug the connector and put it back on .. I know Harley knows there is a problem because they changed the plug design on newer models .. The parts guy says he can't get the part .. I want to fix it myself .. Can anyone help me ?? My name is Keith my cell number

Hi I purchase a 2012 ultra classic the first year I put 10,000 miles on it. Then I had some health issues and I've was not able to ride it. I have sense gotten that health issues straightened out now and I've been able to ride this summer. So I started having some trouble with my dash lights going out loosing radio and cruise control basically electrical problems. I stop by the Harley dealership where I'm living now and they pretty much right away new what the problem was. He explained to me that the voltage regulators were defective on many of the 2012 models. He also explained to me that there was a product recall. Seeing how I hadn't rode mine much in the last few years because of my health issues it obviously didn't show up right away. So I called the dealer that I bought it from which is in another state where I was living at the time and they said yes they would honor it and replace the part if I brought it out there that's 400 miles away. I called the local Harley shop here where I'm at now and they said yes there was a product recall but that they were not honoring it now. I guess my question is or what I don't understand is whether it was a year later three years later whatever if it's a defective part and Harley is a very reputable honorable company that they're not replacing this part is it $240 part. And the Harley dealerships are all intertwined with Harley I know there are privately owned. The Harley dealership that I bought it from will honor it and by the way they are an awesome dealership family owned and that's probably the main reason they are honoring it. But I think that anyone of the dealerships should should be replacing this part and Harley should be reimbursing them.

My name is Steve Holland I recently had to have my 2012 Switchback towed to Landers Harley in Little Rock Ar.the rear wheel bearing went out after I got a new back tire from them it took 10 days for this repair. Yesterday 16th it was ready picked it up road it for a short while and tried to use rear brake it did not work then back wheel locked up in managed to pull in to a gas station and while I was parking bike brake cappular fell off bike.they picked it up today I called a few hours later they said would haft to order part and it would be Tuesday service manegers was very rude c L a med I was lying that they didn't cause this to happen!!! I said I would call police and a lawyer this isn't the first time this dealership has made a mechanic error once they didn't adjust cloth properly and it burned out another team after servicing bike they failed to tighten bolts on transmission this is the worst dealership in the US!!!!!!! They are very dishonest unscrupulous a disgrace to Harley Davidson!!!!!

Battery warranty expires in October 2016 Because i do not have a slip i have tried 3 different Harley franchises with no response
SO MUCH FOR AFTER SALES.

Bought 2016 Harley Davidson Breakout CVO this year, first of all I bought after market exhaust street sweepers, Vance and Hines power tuner and speakers and it took two weeks to get it done. Now the bike won't start with only 650 hours on it. The service center tried to find the issue, 5 days later to say it was a battery. Excuse me Harley I do believe I paid $26000.00 for this motorcycle. you mean to tell me that your customer service sucks this bad. Your proud of your bikes but the poor smuck that buys your bike is still having to make the payments on a new bike that is broke. This is why America is doing so badly. You do not stand by your product and it is American made. I was proud when I bought it because it was American made. My friends all told me to buy a pick up to haul it around in, because it would break all the time and so far they must be right. Thanks for the heart ache, bad service, and rubbing the salt in the wound of someone that took a chance and got laughed at in the end. You can keep seeing those stocks drop for all I care When I am able to sell this bike no more Harley's will be bought and all my friends will hear the story. This was my second one.

Brand new over priced under powered just flat awful motorcycles !!!
All the other manufactures figured it out a long time ago . it's time to hire some new engineers with fresh ideas and give up on that b.s. your producing now .the new 750 dark motor showed some promise but what does Harley do , they rap it in sportster clothing ! Un frikin believable !!
Look at apilias dorsoduro 1200 motor, clean smooth incredibly fast reliable high tech very serviceable.
Look at the victory octane .
Look at the Ducati multi strada.
Look at ktms lc8 line of v twins.
Look at suzukis v strom 1000s.
Look at what Eric buell was building for harley?
How frikin stupid is Harley . the Harley demographic group is getting really old and the younger motorcycle crowd won't put up with Harleys head in the sand mentality for long !!!
Its time for a 90 degree high tech
Smooth powerful reliable v twin based on modern motorcycle design with the clutch mounted behind the cylinders where it belongs not more brand new antiques.right now all Harley is producing is an insult to the modern American motocyclists intelligence..
I'm in my late 50s and it would be really cool to see an up to date v twin from harley that i could purchase and be proud to own before I die but I'm not going to hold my breath I guess I'll have to buy a 2018 victory octane sport touring model when it's released if I want a truly modern American motorcycle.
Thanks : s.kusanovich

I know Harley Davidson has become Corporate, Is it to late to take care of your own. I have a friend that was promised a job when he got to AZ to attend MMI per Harley Davidson. He has to keep his grades up at MMI or he gets stuck with the bill. Why would HD send him to school and not do what was promised in a job when he got here...Failure isn't an option, but HD you have failed to man up and do what was right by and employee that gave up security to come here and get training to do a good job for you....Please make this right. You should be able to find out who this is without giving names....May 21 2016

I brought my bike to black widow harley in port charlotte they had my bike for two and a half months n when I complained ten times they had it done so they said the carb leaks gas n they said they cleaned it but jets were plugged n they chipped my custom paint all over all I got was excuses n speedo was not connected n I had transmission flied leaking out when it never leaked n my throttle cable broke so don't get bit by black widow like I did not I'm putting her in a good garage thunder seem better n get a lot of bikes they worked on so all I can say is don't bring your baby there they are not Harley macanics

So i was at Scottsdale harley i bought my 16 softtail everybody was osome then a week later i took it in for my 1000 mile service nobody told me that it was going to cost me 300.00 dollars so i went to pick up my bike and the service guy tells my must be nice to ride while we all work he acts like i dont work im up and off to work by 3 am he was rude and couldn't tell me about the promotion for the gift card its not my fault that i work far away from home and put alot of miles on my bike so if anyone ask me i will have to say screw harley.

I took my custom bike to black widow of port charlot for new tires n turn signals n carb cleaned n had a new wire harness it costed me 3500 n when I showed them they charged for the parts I payed for which was 575 they came back with 142 n said he forgot to charge me for time I about peaed I took my return n left then when I got it home after 75 days road it around the block n parked it I had a leak in my trans case that the bearing out of my tyranny was loose n my speedometer was not hooked up so I payed for storage n a half ass job I will never step foot on a harley dealership again over priced n workmanship n I thought the brand could compete with the others but not like this n I was gonna buy a touring n pay cash but my money will be for an Indian or BMW from what I hear they won't damage my rear-end

fox river HD st charles il called to see if they had a part they said they did drove over a hour they said they didnt have the part thanks for nothing

Took my 2015 trike in for service on a engine cooling light issue to Chandler H. D.
Was informed parts would have to be ordered from H.D.
8 days later I got my trike back with an additional 1600 miles put on the trike and an totally empty gas tank. That's one hell of a test ride.
Who is the dealer lying to besides me, were their parts ordered, was the warranty charged for services not rendered. Who took the trike for a joy ride? All HOG riders will be hearing about this issue.

I bought a new harley breakout 2016 off the floor with 0 miles from neidengards cycle in wintersville ohio.in oct.of 2015. I decided to have it stored in their store for the winter months. I spoke to the service manager before I took it out there about the pitting on the front wheel and also sent him the pictures of it before I took it out there. He stated that he will look at it and see what is going on and replace the wheel if it is a defect. Well what the hell is that. They picked my bike up in the 3rd week of January 2016. I have stopped out there several times and he said he looked at it in the garage and could not find them even though he can see them in the pictures. I have been there just the other day and was told the same thing. They have yet to take it in the shop an put it on the lift so that they can see it. They have had more than enough time to get this problem resolved and it needs to be done before I pick it up from storage since that's why I put it there in the first place so that it would be done in time for riding season. Has only 79 miles. A harley is like a BMW or Acura or Lexus you are paying for quality and that is what you expect. That is why they cost so much more than other motorcycles.

Bought a brand new 2016 Road glide special and order the boom system and they have had my bike for a month now and I'm still waiting for half the parts. Called customer service at harley davidson and they just blew me off. Nothing like having a warranty and watching the months go by and still haven't turn the key yet. You would think they would adjust the warranty due to their incompetence in the parts dept at harley. I really enjoyed paying good money for something I'm not using. The dealership is great,they don't give me excuses, just the hd motor co

I think the women there needs to dress professional, we have been to a lot of Harley Davidson store and this one when you go the girls are laughing playing not paying no attention to your needs. I think they need to be re trained how to Professionally handle customer buying such expensive items when you go back to parts dept they are all dressed alike in harley shirts ready to meet your needs not standing around laughing and carrying on. I really think they need to dress more professional, like I said we have been in a lot of HD stores and the women are dressed professional and ready to assist you. Needless to say to we probably drive to London because of this!

Harley is very bad about warranty issues and helping resolve dealer issues i would check and find a more responcible company that backs there product.

Customer service was not helpful at all even before I pleaded my case they had already made up their mind. Had purchased a windshield and discovered within past month of cleaning it that there are stress cracks around the mounting holes which shouldn't be since mounted in rubber. I am disappointed in the motor company the quality and of their parts and more so disappointed in their relationship with the customer given the amount of money spent on a name brand product such as Harley Davidson.

I have paid 212 dollars for flsh mnt fuel cap an gauge took to boardtracker in Janesville was told by dan parts manager he checked it it dosent pop up some times have to use a rubber glove to even turn it open he told me Harley said they couldn't replace it give your no.i have called you 3 times was given 2591984 was told 2 times I would be called back 3 days later I haven't heard any thing

Fort Worth Harley Davidson might not be perfect, but they really try . They replaced 3rd gear , shifter fork , and all bearings in my '07 Streetglide for $1,300 . The transmission began leaking immediately . I took it back to them and they found that the shifter bushing was leaking . They couldn't guarentee that replacing the bushing would fix the problem ... they contacted Milwaukee , and Milwaukee sent a brand new transmission case free of charge !!! Fort worth installed it , along with a new Energy One Extra Plate clutch kit , only charging me for the clutch kit installation . $1,400 later , I have a brand new transmission !!! No complaints with Fort Worth Harley Davidson . However ... when I paid $500 extra , toward my principle , the finance department applied it toward the following next 2 payments , instead of knocking down the principle . Discovered this tonight and will be in somebodies ass first thing tomorrow !!! Be careful when dealing with the finance department !!!!

Went to Suffolk County Harley with a screw in my front tire and the service department wouldnt even look at my tire. Basically told me good luck on my 800 mile trip home. Take your money to Nassau County they had me a new tire on in an hour and couldnt believe that tbey sent me down the road on a warranty fix.