Hotpoint Customer Service Complaints - page 3

Hotpoint, you charge Top Dollar for your services, but it seems, your Engineers are reluctant to pay any parking charges like the rest of us, mere mortals.
I have had an engineer, beg me, to watch his van, out of my window, while he was working on my machine, told him no, he left, without even coming in the hose.
Am currently staying with my son, in London, Permit Parking is enforceable in this area. Nobody in the house drives. Your Engineer demanded the use of his Parking Permit, was informed, we were non drivers. Informed him, Engineers have been coming to the house, for many years, without problems, why was it our problem to sort out his parking. Specific Performance means, job has been done, on numerous occasions without this ridiculous argument. My son, had no option but to pay his parking. Ultimate irony, despite machine fault, parts etc.. being diagnosed last week, he still left, without fixing the machine.
You need to take responsibility for your jobs. If I attend a meeting of any description it is solely my duty to pay any fares or parking that is due. Same should be said of your engineers. You charge enough for your services.
Do the right thing and pay, all necessary parking charges!

I purchased a Hotpoint integrated fridge freezer which it turned out was faulty at manufacture. They said they would contact me in 48 hours to arrange a replacement. Nothing. Gave up on the phone trying to organise delivery. How long are you expected to hang on the phone? Update. It is going to take 3 days to sort it. Day 1 delivery. Day 2 fitted day and 3 which will be 3 days later, they will collect the old appliance. What planet do they live on? I dont want to loose 3 days pay for taking time off work. If this one goes wrong Hotpoint will not be getting my custom again.

Awful experience of customer service with HOTPOINT. Machine had problems 4 weeks ago and although engineer sent out, they did not fix it despite saying they had. Had convinced us to take out a Domestic and General policy. Another visit but no parts. Since then send out appointments which we have said would not work and despite staying in today no-one turns up. My wife phoned customer services and they were darn right rude!!

I phoned back and was met with a don't care attitude and after complaining was promised that the manager would phone back within the hour. What a surprise still waiting. This ranks as the worst customer service I have had the misfortune to experience - they just don't care! Persumably they want to go out business -AVOID AT ALL COSTS

Diabolical customer service. Tumble dryer broke after 6 months repaired broke again 2 days later. Offered a new one waiting a month told everyone I chase that they are very busy. Called today only to be told they have no record of my order. They refused to give me my money back a month ago as with delivery. Could of brought another within a day instead of waiting a month and still no closer

I have been waiting for 2 and half weeks for a repair to our 6 month old tumble drier. Yesterday the engineer failed to turn up. Now drying clothes on a log burner. Been on the phone allllllllllllllllllllllllllll day. keep cutting me off hanging up when they put me through to the third department. SO So fed up with Hotpoint. Avoid avoid avoid.

Frustrating, infuriating, and not fit for purpose! Hotpoint does not provide an acceptable level of customer service. Long waits to talk to call centre staff who then cannot take any action to resolve issues. Escalation forms filled in and then no action taken. The best they could do was suggest I write to Head Office and complain!

very poor my washer dryer still not working 4 weeks now.
It caused a major elec problem power socket exploded on wall because of the machine fitter diddnt now whats wrong with it give error code they never even seen before or on their computer systems. so call hotpoint fitter on phone for 30 min for advice then said they got to try new circuit bord another 2 weeks. You pay for a srvice that clearly states if they cant fix it within 21 days they promise to replace this is a blatant lie.So after this board is fitted still no guarentee of a working machine.
will never buy this make again

Very rude customer service on the phone by Alfie,refused me to speak to the manager.l will never buy any hotpot product again.

bought a Hotpoint washing machine last July.so still under guarentee.Phoned customer services,like lots of other customers was on hold for 20mins then the line went dead, tried again same thing happened, waited 24hrs and tried again eventually managed to speak to someone about my problem. Have to wait 14days for an engineer to visit.Just not good enough.I will not be buying another Hotpoint product again.

I wanted to cancel my repair appointment, after 8hrs of calling nothing but engaged tone, when i did get through i was held in a que for over 45mins. my phone bill was through the roof, i will never buy hotpoint again.

Model HSWP1000M3WW has all the wrong ideas for a washer. Aggatater is pain that everything gets hung on it. Got anything like bras or strings forget it they get messed up. Water..takes water to wash and rinse your clothes. Maybe less with different idea to make clothes move around. I wish I had never purchased this model

Hotpoint have an awful customer service!! After having one of the affected fire risk tumble dryers, I was offered a replacement dryer of Hotpoint's choice for a bargain of £59 (vented) I accepted, and they took my old dryer away. However, the replacement was absolutely awful. Sub-standard, noisy, didn't dry clothes well - even after 3 hours and made a low level buzz when off. As I was within 7 days I contacted Hotpoint for a refund. First number I rang couldn't help after 20 minutes and told me to ring post delivery team. 59 minutes in a queue, I was then told that I had not rung the correct department. Given a new number to call. 30 minutes more in a queue, they said they don't deal with refunds only repairs and to call the original post delivery team number! Another 45 minutes in a queue and I spoke to an adviser who says a refund is possible but of only £9 as it would cost £50 to collect the machine. Appalling service, awful tumble dryer, will never buy from Hotpoint again.

Unable to contact to cancel an appointment,,,made about 10 calls and got engaged tone after 1.5 minutes.
Found email address and sent email, Automated reply said I'd be contacted in 48 hours. Did not happen.
Found on line chat facility which did not work
Eventually got through today - about 12 calls - engaged tone after 1.5 minutes every time, then when I did get through had to wait about 10 minutes to speak to someone, who in fairness was very helpful.

i had a appiontment today 24 feb between 12.35 and 15.35 no one turned up no text email or phone call its now 20.20 and still nothing i tryed ringing in a queue and then 18.30 offices shut why do we have to be on the phone hours are hotpiont going to pay are bill ? THE service is disgusting last week the engineer called was here 15 mins and said machine was fixed one wash and it broke down again. THIS washing machine is only 9 months old what a crap company hotpiont is

My 14 month old Fridge/Freezer broken down. I have now waited over a month for Hotpoint to come and repair it (as per the £185 p.year ins policy)..their reason is they cannot get delivery of their own parts in this case a compressor! They have called again this morning and canx the engineer visit for another week. They are a rip off.. The cost of my fridge/freezer was £350 plus insurance £185 and still not able to get repair done. The customer service both Hotpoint and Domestic and General are absolutely criminal and I advise anyone considering buying HOTPOINT, INDESIT, CREDA, WHIRLPOOL.... DONT..it would be a mistake.

Hotpoint phoned to canceled the appointment, during the time allocation window.
And offered another appointment for next Friday, so a 2 week delay so far for an engineer call, if a part is required a possible another week delay. Therefore 3 weeks to cover a breakdown covered by Domestic & General. Not a good result for a domestic insurance cover? We will not buy another Hotpoint appliance, ever! We will go to one of your competitors. And also cancel the Domestic insurance policy, and never again use Domestic & General.

Just spent 25 mins in the queue (is there really anybody there) trying to get my cooker, which has never worked since day of purchase, fixed.

More or less given up and going to put it out for scrap. It has been six months and I just wish I had bought a Bosch appliance. Never again for Hotpoint, Indesit, Whirlpool. Best of it is that just really do not seem to care.

We had an "at risk of fire indesit tumble dryer", which could not be repaired until june so we agreed to buy a new one which they would install and take the old one away for £59, not bad we thought, they came this morning and until they arrived we had a working tumble dryer which I had to buy a 3 metre extra long vent hose as the nearest vent point available the standard hose which comes with the appliances would not reach.The person which attempted to fit the new one ripped my extra long hose, said to my wife "That's the best we can do", and left the standard hose attached to the back of the new appliance and lying on the floor in the garage. Luckily for this person I came home 15 minutes after he had gone. I spent more than an hour ringing every hotpoint phone number I could find only to be passed around, put in a queue or get cut off. I am Livid and work in the trade. I will do everything I can to deter anyone from ever buying, repairing any appliance either Hotpoint or Indesit ever again

I have been trying to get in touch by phone about my tumble drier which is one of the ones that can go on fire...but I phone and then the phone goes dead. Terrible service.

Nightmare, our dishwasher has been replaced twice for the same fault. Steam gets into the control panel and then it stops working, Dishwasher no 3 broke down on christmas day, engineer came out 3 weeks later and yep the same problem again,. However, now we cant get a response from Hotpoint, no response to e mail and cannot get through to speak to anyone.

The worst customer service and after care that I've ever dealt with, managers refuse to come on the phone when I requested to speak to them, faulty goods delivered 4 days ago and still waiting to get a response after countless phone calls, new item still hasn't been issued and not even a new delivery date set up! Horrid, rude staff

Take my advice, do not buy any of their items

I have been trying to get through to book my faulty tumble dryer in (again). It is only 2 years old and has had to be fixed 3 times! I have a potentially dangerous dryer that is leaking water, again. How on earth can I book it in if I can't get through to book it in????




Tried at all times of the day and all I get is an engaged tone after going through the whole process. Why did I bother taking a 5 year cover on it when I can't even book the thing in? 48 hours to respond to a mail is also a lie..... Terrible service and a potential fire risk in my home.....

Just want to summarise what I have experienced with Hotpoint. Overall the services is extremely poor!

1. Having to call all day for several days to be able to speak with a customer adviser. The line either was engaged or answered by a human being and then transferred to a dead end.
2. The recommended customer service method a live chat, which has never worked.
3. No response from the emails I sent. The email address was given by a customer service adviser because she was unable to connect me to the repair team. She advised me to send an email to the team to get a quick answer but nobody replied.

What a service!!! Do they really care???

Customer service! what a joke, decided to cut my losses and buy a new machine rather than wait for one to be repaired, have cancelled D & G warranty agreement as a waste of money. Now having nightmares about Tumble Driers as I heard the answer phone so many times!

we have had our Hotpoint washing machine for two years now,yet again it has broken down,I have been trying to contact them for three days at various times of the day without luck,constant engaged tone.
we foster so have quite a lot of washing, this machine has been a nightmare.
will never buy from them again as the machine and customer service are dreadful.