Hotpoint Customer Service Complaints - page 2

Just moved into a garden apartment with a Hotpoint refrig/freezer on top. Am having a problem with the freezer part over freezing everything into a block of ice and even started freezing items on the top shelf of the refrigerator. Kept lower temp until down to 3, service man came said door are closing fine, which according to a PSE&G test I did, doors are not closed tightly. Then said the plastic refrigerator shelf overlays were keeping the cold air from circulating, told him I have been using these for years, he said not in this refrigerator, asked what's the difference no answer. Then said the freezer door was closing fine until he saw a plastic bin I had food in and said that was causing a problem w the door closing, how could that be you just told me it closed good and I should him that it didn't interfere with the door he continued to argue with me. Asked why the refrig was making a popping sound he didn't know why. Told me if his boss knew why he came out to ck my refrigerator it would not go over very well, now what kind of service is that, service should be for any reason. Took the plastic out and now will see what happens. Told him never had a Hotpoint and never had any of the problems I am having with this one, told me he has been working on these for years and nothing is wrong with it. Told him I'm a lot older and remember the days of having to defrost the freezer and don't know why my food has ice on it and everything is wet. Have never owned a Hotpoint and don't know anyone who does but would never recommend buying one.

Engineer was disrespectful, unpleasant, left my back door open, etc. Said that he had new drum with him but it was damaged so he left my washing machine in pieces, cluttering my conservatory and kitchen. Already had been made to wait at least a week. He made another appointment for 8 days time. (Over 2 weeks not being able to use washing machine. Paying for cover that is not there. ) Will not renew cover and I will also spread the word about this so-called service. (Kirkby in Ashfield area-NG17 7fs.)So called Engineer acted as if he was doing me a favour. Hotpoint is supposed to be providing a service to customers. Training must be non-existent!

I am truly disgusted with hotpoint customer service. The fridge of my fridge freezer stopped cooling so I called hotpoint to enquire about a repair. I generally am not keen as the repair prices are too high and the warranty very short. However, I decided to go for a repair as I was told 95% of fridges are repaired. Online booking showed a very early date, but on the phone I was offered a long wait but they did call me back to change to an earlier date. The engineer turned up and decided that the fridge needed some ice build up to be melted. It is a frost free fridge, if there is ice build up there is obviously something is not working. He left and I restocked my fridge. Turns out, the fridge still doesn't work the freezer is now playing up a bit and I have food spoilage! I had a webchat with Cherry at hotpoint asking for a refund in full and they want to retain £55 call out for their guy to come and melt ice! Not find and fix the issue. She refused to escalate my complaint and terminated the chat! I called today and spoke to Luke again asking for a full refund as I am not happy their engineer even tried to fix the fridge. He also refused to waive this call out charge, I feel that hotpoint is charging me for a guy to melt ice not find and fix fridges. He would not allow me to speak to someone more senior and also said he would terminate the call. When i asked about how to complain further, he tried to give me an address to write to, in 2021??? No email? What are the chances they will even acknowledge they got my letter. Its almost as if they don't want to help and put all these obstacles in the way.

I have very little choice but to allow them to try again and fix the fridge.

So, DO NOT BUY HOTPOINT OR SAME COMPANY PRODUCTS, because you will get zero customer service. Disgusting company!

Absolutely appalling customer services. I feel cheated and distressed by this call to them.

I bought a brand new washing machine from currys PC world in December 2020, I dont know whether I was sold a faulty one because the machine started giving problems. 0n 4th of May 2021 the machine stopped working with a load of washing inside, I call currys fir repairs as I have an insurance with them they then referred me to hotpoint as they claim their engineers cannot do the repairs because I have a one year warranty with hotpoint. I called hotpoint an engineer was booked for over a week's time to fix the machine. He came to do the repairs but ptolemy was still not amended, my wash still in the machine for two weeks now full with water, the machine door is locked hotpoint said I will have to wait until the 19th that the earliest they can an engineer.i have 3 children, work full time , paying monthly insurance and I cannot get help from either hotpoint nor currys team. I feel cheated and robbed of my money and services its worst policy I have brought

Had an issue with a hotpoint refrigerator Handel that we damaged. I called to order a replacement part and was told I would have to buy a whole new door.I will not be purchasing their products in the future.

The customer service provided by hotpoint is appalling. It's impossible to get through, once you do they promise a call back that you never get. They advise to make contact via digital / social media platforms and still do not respond. If you want to buy a product that has a good after sales service Hotpoint is probably no the right product.

Been trying to get through to the repairs line for 3 days. Message tells you they're busy so can't answer call & to ring bsck tommorow..then tommorow..& tommorow.As mentioned already,sales answer straight away. I finally got redirected internally via sales & was on hold for 1.5hrs before giving up. Customer service is terrible..

I ordered a white low profile microwave two months ago. I understand Covid but I keep hearing " they pushed the ship date bsck" I guess because it is white, not in such a demand. I paid for it on the spot, looks like a truthful date can be found when it arrives.

Awful customer service. Difficult to contact in the first instance - interestingly the Hotpoint sales line answers immediately!
Telephone rings and then cuts off with an automated message to go online / use web chat.Web chat also unavailable - I tried for 3 days! Eventually got a response having resorted to using WhatsApp. This took 2 hours to complete a conversation...
Refused to replace a defective 3 month old fridge and only offered a repair a WEEK on....!
The fridge itself is poorly constructed with cheap plastic.
Will not be buying from Hotpoint any time soon!

Below Zero.

Very bad. Engineers taking advantage of Covid 19. Giving excuse not to pick up the faulty washing machines due to risk of what??? You are alone in a can and pick machine on your own??? What RISk????

Is there any particular reason that hotpoint engineers are not going to homes to carry out repairs. They travel and work alone. I am a healthy individual and pose no risk. Why are they still working if they are unable to carry out necessary work.

I have a hotpoint cooker, the grill element has been replaced , the replacement now has the same fault and requires replacing, I have taken photos of this grill element and it is obviously a design fault which the engineer agreed with myself. This will be an ongoing fault, the element has dropped due to lack of support. Obviously my cooker is out of warranty but this will require replacing on a regular basis.my question is who will pay for the replacement element as it is a design fault.

We had our washer and dryer for 2 yrs. The dryer paint started to peel and then the door fell off now our washer doesn't work. These appliances aren't even 3 years old and they are both broken.cant afford new ones will have to rent
Have 2 yr old won't but hotpoint again

We bought this washer/dryer for my daughter from Appliance Online Three months later it failed with an F02 error. My daughter called the phone number that accompanied the error and was lied to about the meaning of the error. She was told that is was a blockage which was not covered by the guarantee and was pressurised into purchasing the extended warranty to avoid paying £100 for the engineer to come out. Furthermore there was no engineer available for 10 days even with the extended warranty. My daughter was eight and half months pregnant with a toddler so it was totally unacceptable to be without a washer/dryer for this length of time.



When my daughter checked on the internet about the error, she found out that she had been given false information and that in fact the error related to a motor circuit fault. She immediately cancelled the extended warranty. With the help of AO.com we tried to get an earlier date for the engineer to come out and after a lot of to-ing and fro-ing they brought the date forward by 2 days.



When the engineer arrived he confirmed that the fault was what my daughter had thought it was - a motor circuit fault and that a new part would need to be ordered. This would take another 8 days to arrive. This was 2 days before my daughter's baby was due.



We felt that after spending £450 on an appliance that broke down after 3 months, Hotpoint should have replaced it immediately but they were totally inflexible, unhelpful and unsympathetic. On the other hand they were extremely helpful and did everything they could but to no avail.



In the end my daughter was left without a washer/dryer for two and a half weeks. I have always chosen Hotpoint for washing machines, dishwasher and ever their cooker in the past. After this dreadful experience and non-existent after care I will never purchase any of their products again

my machine is still under warranty,After ringing Customer Service I am told to book a day and a time at Hotpoints convenience, notice of my time slot comes through after the close of business so I cant plan my day ahead. have been let down twice by the engineers. Have asked for a refund and complained through their website - no response as yet. Customer services put the phone down on me once. One of the engineers suggested I buy a very expensive version of calgon - didnt work. they have an issue with tumble dryers which seems to be taking priority over other customers

After our relatively new hob (fitted January last year) broke in the middle of the school holidays (August) we decided to sign up for a service agreement with Hotpoint. The earliest appointment was 30 August, so we went with it.
The engineer arrived cross, as he couldn't find the house and had been called out of his regular area. He then couldn't find the model number, so after 25 minutes of standing around on hold, he left. I found the model number within minutes by shopping online for the same hob, so rang him with it. He'd already ordered parts (WITHOUT A MODEL NUMBER) and added parts for the right model number to that list of parts already ordered. All this without having taken the cover off the hob. The parts he already ordered were not cancelled.
We got a new date for 28 Sept as parts had arrived, so I booked the day off. This was subsequently cancelled a day or two before and a new date of 1 October agreed. The engineer came out and instantly knew the part was wrong. At this point he added the model number of the hob to our customer record. He agreed that it was probably better that we got a replacement, which - since it was Saturday, he'd call in on the Monday. The service slip says on it "call exchange". On the Monday, I received a text with an appointment reminder for the Friday (7 October). At that point I was feeling that Hotpoint had just about redeemed themselves. However, on the Thursday evening (6 October) I got a rather confusing text, oddly not from the usual text number, telling me that parts were in and that I could book a repair date for 17 October onwards. Long Twitter messages ensued where I told "Customer Services" about the pantomime in great detail. I was told that there was nothing on the system about a replacement and that I would have to wait for a repair. So, essentially, I was lied to twice: a) with a repair date and b) that a replacement hob was coming. No new hob, no repair.
Today, 17 October, another engineer comes out (another different one). He took the hob out, found the model number, took the thing to pieces and, unsurprisingly, the parts engineer 1 order (the one who couldn't find the model number, but order parts anyway) were the wrong parts. This new and clearly excellent engineer informed me that the parts wouldn't be available until 28 October. He also relayed a story of another customer whose been without a washing machine since March who he can't get a replacement for, despite her having a medical condition where she needs to launder her (soiled) bedclothes daily.
I'm bewildered. I've gone through being cross. I'm just drained and exhausted with the whole thing. Hotpoint stink. There is no customer service.

Delivery of tumble dryer replacement-paid for by me/collection of recalled one:
After waiting in all day for the delivery I was not 'allowed' to have my new and paid for dryer! I was told it was 'down as a 1 man job and needed 2 so would have to come back sometime in next few weeks'even though I filled in the details when ordered. Me: okay lets find a way round this....Asked him to leave MY dryer at either gate but he refused as and to take old one with him. Right okay then leave MY new one now and then when you come back take old but no. I was then even going to take the old one out for him to take but he drove off! What ever I suggested it was just no. Refused to let me speak to someone on his phone 'I do not work for Hotpoint just logistics company' and 'does not have a boss'. Hotpoint plastered all over lorry though. A resolution could have been come to but Craig was very unhelpful and rude. It was 5pm and he obviously just wanted to go. Terrible attitude. Then waited 1/2 hour on phone to not get trough to anyone as all gone home. Feel very,very cross.

Hotpoint have not answered 2 emails after acknowledging them. I was asking for answers to 2 questions on a new fridge freezer costing almost £500. Phone calls switched to lots of different extensions. Finally asked for £9 for a 'new' instruction sheet! Gave up. defeated.

called hotpoint to arrange repair to washing machine, they talked me in to T

aking out a six month care plan which I did and they promised to send engineer the following Monday- received phone call three days after saying they had to cancel and made new booking for the following Thursday and that I woild be contacted to tell me estimated ETA
NO CALL RECEIVED - CALLED THEIR SERVICE NUMBER AND PUT ON HOLD AND THEN CUT OFF
IF YOUR MACHINE BREAKS DOWN USE YELLOW AGES AND FIND A LOCAL ENGINEER

They will not answer the phone as every time you get through all the options you end up with an engaged tone. Their online service would seem to be operated by not very well trained chimps.
Never will buy another appliance from this company.

I bought a Hotpoint cooker HUE61 less than 9 months ago. All the print on the front panel indicating which electric ring is which or which cooker is main or top has worn off already. All I do is wipe it down each day with dish cloth. Never had this problem with any other cooker. Not impressed with customer service who say it is not covered by warranty unless of course I pay retrospectively for additional coverage. AVOID HOTPOINT!!!!!

Hotpoint Fridge Freezer that keeps food warm?. Frost free which freezes internal pipes?

Totally not fit for purpose - avoid!

It would be helpful if customer services at least had the courtesy to try to find a solution and answer emails

had a fridge freezer delivered. followed all advice from delivery to allow it to sit for 4 hours before switching on. switched on after 4 hours and reading the rubbish instruction manual. it has not stopped beeping (an alarm to tell us that the temperature has not been reached) since being turned on. phoned hotpoint after 2 hours of continual beeping, followed advice given, did not work, phoned again and spoke to an extremely rude man who, when I asked to speak to his manager, told me that he did not see why I should and he refused to put me through. he then told me that i would have to wait a week for an engineer to come and have a look and we would be charged if it was due to the way we had used the appliance. It would be nice to be able to use it. The temperature in the fridge is 17 degrees centigrade. never again!