Posted by Moonman
Today, 11/24/2023, at approximately 12:30pm at the Ikea in Tempe, AZ I was systematically refused service for insisting the checkout assistant follow Arizona Administrative Code ("A.A.C.") R3-7-402(A)(6). After scanning all our items at the self-checkout, a candle holder did not have a upc code so we called over the checkout assistant- The bigger burly guy working the self-check-out closest to the escalators and main exit. He entered the candle holder number into his tablet and stated the price for the black one was $6.99. The candle holder we were trying to purchase was grey and was posted at $4.99. The clerk refused to fix the price. I asked if he would send an associate to confirm the price as mandated by R3-7-402(A)(6) and he refused. He refused to confirm the price using any store resource other than his tablet and then only to enter the price of the black candle holder. By now the line had swelled and he said we would have to run all the way back and take a picture.
I quickly shared with him R3-7-402(A)(6) and explained that I was not required to waste any more of my time to "prove" the listed price. He refused to check the price again and again. Finally, after around 15 minutes I asked for a manager. The manager entered the candle holder and the price was, as stated $4.99. After 15 minutes of calling us liars in front of the whole self-checkout line and refusing to check the price, the clerk not only refused to apologize, but then refused to allow us to pay. He refused to allow us to purchase the items we had already scanned stating that he must conduct a "random security check" of our scanned items. I stated "This is retaliation for insisting you honor R3-7-402(A)(6) isn't it." The clerk just smiled and laughed. I stated I would not be subject to any further humiliation. I informed him that I was a 100% disabled veteran and that his harramsent, refusal of service, and public humiliation was triggering my PTSD and that I could not endure any further harramsent.
He simply refused to allow us to purchase the items unless we allowed him to subject us to further humiliation stating for "security purposes" he couldn't accept payment until he rescanned every item in our cart. As he had already subjected us to 15 minutes of accusations, harramsent, refusals to assist or look up the price, and public humiliation and completely ignored my ADA request for my disability, we abandoned the cart and left without being able to purchase our items. As a combat veteran of Iraq and a 100% disabled veteran I would like to ask why I was subjected to this clear retaliation for asking the store clerk to honor R3-7-402(A)(6). I would like to know why a disabled veteran who identified his disability was refused service unless they agreed to be subjected to further humiliation and harramsent? We are filling a complaint with the Better Business Bureau as well as the Attorney General's office of Arizona.
Jason M
Iraq 03-04
AZ AG Complaint SL1ZI-BDVHL