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Ikea

Customer Service Ratings and Comments

Ikea is ranked #16 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 94.20 out of a possible 200. This score rates Ikea customer service and customer support as Acceptable.

NEGATIVE Comments

3 Negative Comments out of 5 Total Comments is 60.00%.

POSITIVE Comments

2 Positive Comments out of 5 Total Comments is 40.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Acceptable Overall Customer Service Rating
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  • HORRIBLE

    they clearly don't want you calling. circular recorded menus on the phone ... called during "customer service hours" and they said they were closed. Hung up on me after all that.

    Caroline Vanderoef 2/6/10 2:09PM

  • this is HORRIBLE customer service. the phone routing hangs up on you and IKEA does not answer or call you back in 48 hours as indicated on their voicemail.

    Anonymous 12/9/09 4:08PM

  • I recently went to the closest ikea store 40 miles away. I needed to buy a few items to finish a kitchen remodeling job. While I was there I tried to return an item that was bought online. They would not accept the return because it was purchased online and there way nothing they could do. Any other store would have no problem with a return. I stormed out of the store so they could not take any more of my money. When I did I was attacked by they loss prevention manager. The stores are more communist now than they ever were. Lawsuit pending!

    mants 8/18/09 4:11AM

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  • Thank you - this number actually worked and I received an answer to my problem from an Ikea representative.

    Anonymous 11/6/09 9:55AM

  • I had a problem with a couch I bought at IKEA. I called Customer Service as soon as I noticed (on a Sunday afternoon). Everyone I dealt with on the phone and in the store was very friendly and apologized for the problem. The only drawback was that I had to go into the store to return it - I rented a zipcar truck for my original trip and I was worried I would need to do this again. Luckily, it fit into my sedan with the back seats flipped down.

    mobiuschic42 8/5/09 12:28PM



  Contact Information  
Ikea Direct
800-434-4532
Complete Ikea customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Ikea customer service phone numbers and contact information at ContactHelp.com
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