Jamba Juice Customer Service Complaints - page 2

Just found out managers keep cash tips if employees don't pick up within 10 to 14 days. Is this legal? And they never explain this to the employees until after they have taken and kept the tips.

Major complaint about Tate who works at jambs juice in Encinitas on El Camino. He was SO RUDE! Filled daughters chocolate mood up 3/4 of the way and was super annoyed when I asked him if he could add a little more. Practically threw it to me. Won't ever be back to this location again. Will look to further complain. Worst service ever.

My son bought 3 large smoothies and the staff made it all wrong i tried to return it but the lady said no and that's a shame because my kids always buy from there and to be treated like this its horrible

Just now bought waffles at Jamba Juice
at Jamba Juice 22nd st oakbrook Il found hard plastic can break teeth
wish I called police which I never ever like it .
Let me know what I should now
Am still sitting in the nearby parking

As a Jamba Juice employee, we all are getting extremely few hours. For example, we have been getting four hours a week. A lot of us have rent to pay for or are saving up for college, and we are in the middle of a pandemic!

I was at Jamba Juice on El Toro in Lake Forest, The girl was making my drink with no gloves on answering her phone putting your hands all over the counter going back and touching the food items that we're going to go into my drink. Totally unsanitary!, she was in too much of a hurry didn't care about customer service just wanted to get my drink done, . didn't matter how it was put together as long as she could just finish and be done with it. I was getting a carrot juice and the machine wasn't working so she opened it up with her hands fiddled around put the lid back on touched everything on the counter with her hands picked up the carrots with her bare hands and put them in the machine. The other girl behind the counter has a very nasty attitude. The sign said only seven people in the store when I was waiting for my drink there were 12 people in the store. I will not be back at this Jamba juice again.

Im a regular customer at Jamba Juice ranging from 3 times a week to once every two weeks. I haven't been getting my Jamba Juice as much lately due to a medication that requires me to avoid Zinc, but the last two times I have been have been disappointing. It's not the service, because that's always great. It's the paper straws. They've got to go!!! I always get a large and it's too stressful to try to drink a frozen drink faster than the straw will disintegrate and waste a good portion of your drink due to straw failure. Paper is probably just as bad for you to consume as plastic, however with the plastic straw it remains a straw and you have less chance of digesting some of the particles. The straw makes the Jamba juice not the same and I will probably stop going because of the straw if you don't change it back.

Sincerely,
Faith Nipper (loyal customer)

Bayfair Location in San Leandro
Ridiculous! Ordered a medium mango-go go and it was melted and nowhere enough to fill the cup. The small razzmatazz was melted as well. The place was too busy to complain and I don't have time to wait for another one. What's the point of the pre-order app? I would love to post photos of my drinks

I was at your Bernal Ave store in Pleasanton ca and the worker had a very long beard and mustache without wearing any facial covering. This is highly unsanitary. I have pictures and will be posting it online if this is not corrected immediately.

To whom it may concern,
I wouldn't normally take this time out of my day to do this but I am so upset that I spent 20.00 on drinks I had to throw away because they were so bad. I go all the time to the Jamba Juice by my house, I happened to go to a Jamba Juice out in Long Beach off Bellflower to pick up 3 Strawberry/Banana smoothies that were so bad and not even drinkable.
So disappointed and wish I was still in the area to take it back. I literally threw away 20.00 for nothing. I will never go to that location again. Love the ones in Torrance have never had a problem. Just wanted to let someone know. Thanks, Cyndi

I LOVE LOVE LOOOVVE your drinks. Im newly diagnosed diabetic & i see a few drinks i can actually have without having to buy & make it myself at home. Isnt anybody's "cooking or making" of foods n drinks better than at home? In some cases. So thanks for some great tasty drinks, even my son is hooked. P.s. btw, speaking of "hooked", i wanted to point out a couple words on your cups...."dope bowls"....lol...i went thru my dope phase days years ago & tho the younger crowds use it to mean something good, its funny to hear bc way back when....dope meant drugs, & bowls is what drugs is smoked from...sad but true & i believe it still is by others.. Happy to say its not me anymore ?..

I went to the JJ located on Atlantic Ave in Long Beach Ca and.placed an order for a JJ drink I gave the gentleman my Federal Employee card to pay he tells me he can't take my card because it didn't have a chip .I didn't have any cash on me and I was feeling lousy because of the cold I had and I needed the drink that was loaded with vitamin C how embarrassing there is no sign stating all debits cards must have a chip . Not only that but a big company like Jamba Juice he could have said ok since you have no cash on you he could have made me a small kid drink. since I took the drive to come in and I was feeling like crap .thanks so much for not providing excellent customer service. I politely walked out of your establishment and went,over to Starbucks and purchased a medicine ball they had no problem taking my card . The date I went to your establishment was December 27 th 2019 around 8:45 am.

Greetings,
Let me first say that I absolutely love Jamba Juice, in particular, the Strawberry Surfrider which I have at least once weekly. However, I am contacting you to file a complaint regarding the Rewards system. For the past two months, I have not been able to register all of my purchases due to your Rewards system either not working or the store does not have it yet. Why you changed the old rewards system, is something I will never understand. It's your company, I get it, but if you were going to take something away regarding a customer's rewards, why wouldn't you put something in place that actually WORKS? I currently have 6 receipts for purchases totaling $34.74 that I was not able to register due to your rewards systems failures. I am truly disappointed in how long it is taken to get the new rewards system up and running!

I originally complained to JJ about slow service. They responded back to me via email (in a timely fashion) on May 5, 2019.
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Dear XXXXX,

Thank you for taking the time to share your recent experience with us. We sincerely apologize for the sub par experience, and have relayed your feedback to be addressed with the store.

At Jamba, we pride ourselves on offering excellent service with every visit, and appreciate the opportunity to make things right. We'd like to send you a free menu item card for you to use on your next visit. Would you mind sharing the best mailing address for us to do so?

Thank you for the opportunity to better serve you, and we hope you have a wonderful day!

Sincerely,
Your Friends at Jamba
Jamba®. Life Better Blended.T
++++++++++++++++++++++++++++++++++++++
Well, I'm still waiting! I've emailed them back on July 8th & August 8th. Not a peep from them! They talk a great game but seem incapable of producing.

Jamba juice on 42nd,NYC(in port authority).
My 8yr old grandson and myself went to buy a beverage and the music was blasted with EXPLICIT rap music..lyric's was blatantly talking about VAGINA'S and . When i asked for the manger , she was standing RITE THERE!
The receipt has their number on it,but when i called it was actually to the POST OFFICE!
800 275-8777

Your clerk at the store on 1804 S Signal Butte Rd #104, Mesa, AZ 85209, was so extremely rude and nasty. I can't understand why someone like that works in the service industry. He rolled his eyes, at one point I was sure he wasn't going to wait on me or make my smoothie. He was condensing, and just out right rude.

My son filled out an application at the Jamba Juice In Tilghman Square (Allentown PA). He was told by a friend who works there that asked if they would interview him that they were looking for someone with experience. Ok we were disappointed but understood it. Fast forward three weeks and they called him up to come for an interview (we assumed since college kids were going back to school they now needed help). I leave work early to get my son who dressed up and was ready to go and excited to hopefully be getting a job. He had been looking all summer. He's 15 1/2 and really wants to work. We get there and I waited in the car and he returns a minute later upset and says they said "I don't have any experience". Why would they have him come there, not even conduct an interview and send him on his way. This is absurd. When I called on our way home because this was a complete waste of all of our time I was told "the woman who set up the interview was not the owner". So the owner doesn't look at the application prior to the person coming in? Also how is someone supposed to get any experience if no one gives them a chance to get any! It's really not to hard to work a blender and my son has done this for years at home. Her name is Kiran

Jamba Juice took away the easy in store rewards and made it go through there web site.
Only problem is there web site is very slow if you can get on it at all. This is the worst idea you ever had .

I bought a medium aloha paradise smoothie tonight from jamba juice on cedar and shaw in Fresno, ca and it had metal at the bottom a piece someone's name badge and looks like it was ground up with the fruit for the smoothie my 15 year old granddaughter drank it and now we are freaking out and do not know what is the next step to take called the store to complain and was simply offered a free small smoothie!!

I thought Jamba Juice is based on freshness, today they served me a pre made bowl. I asked if this is new method the employee responded no, we make them fresh but didn't offer me fresh one.
I was in hurry I took wheat she gave me "nutty almond" which had no taste or consistency.
Very disappointing

The Jamba Juice location at 47th Street E and Ave R in Palmdale, CA has the worst service! We were the only customers when we placed our order then another customer came in and got their order and another customer came in and got their order and we were still waiting. When my husband said something the girl had 'NO" response. WTF!!! I have heard bad things about that location and now I have confirmation. You really need to investigate! Won't be go8ng there again!

Dobson every time is great today new people who don't know what they are doing got there 7am oatmeal watery not done filled it half full orange juice they filled half full I felt cheated they didn't know where the parts were for o j lousy service my added colegene power lumps.

Sitting in Penn Station in the Jamba Juice section while they play music loudly with the words F*** and N***** in it.
I will never buy from your company again.

Not happy with new reward system. Lost all prior points and points during transition and system not working. Only time it worked was when clerk did it in the store. But thank you as this has made me realize I am tired of corporations! I will now only get smoothies from small business owners. Done with Corporate!!

I am disappointed Jamba Juice changed their payment method. I used to like being able to do Apple Pay and enjoy my rewards by punching in my phone number. It's ridiculous now we have to download the app which rarely works and won't open the scan for the rewards. Sounds like a rip off and Jamba Juice knew less customers would be enjoying their rewards when the app doesn't work.