Japan Airlines Customer Service

Dear Sirs:
I am on a JAL flight now from Tokyo to Dallas and was served this kosher meal consisting of salmon as a main meal while other passengers were eating steak. Firstly , I do not eat fish! And then I saw your breakfast meal which also was fish oriented. I was appalled by both meals!
I was sitting in business class and these meals were not acceptable for even coach!!
I've been on many airlines and have ordered kosher meals and was served excellent beef or chicken dinners or lunches. Breakfasts consisted of omelette fresh fruit, delicious rolls and cakes. The meals I were served was simply awful and unacceptable for business class passengers.
If I sound angry, I am! I expect better from kosher caterers who cater for business class passengers. I intend to send a copy of my letter to JAL and will request that they use a better caterer.
I was really hoping to receive a better meal given the fact that this is an overseas flight and I haven't had kosher meal prior to arriving in Haneda.
What more can I say, other than the fact, you need to offer choices and also should be serving equivalent meals as In regular business and first class.
I hope you will take my comments under advisement.

Terrible JAL!!! I booked JAL through QF website from SYDNEY to TOKYO 5:15pm & TOKYO 7:45pm to SEOUL. However I got cancel flight notice yesterday and JAL move my TOKYO to SEOUL dep 3:45pm!!! I not yet arrive TOKYO how can I catch 3:45pm flight on 2nd leg!!! I called JAL & they said they can't move my flight so ask me to call QF to change other flight!!! You cancelled my flight & move to an impossible flight and leave the problem to others??? And need me to call others to fix your problem??? So ridiculous!!!

Japan airlines just called me to tell me my flight got cancelled and said that it was my fault for purchasing a ticket that requires me to have an overnight stay when they do not allow overnight stay. My flight is due the very next day.

For context, my family and I are currently in Canada to attend my brother's graduation. We are now trying to make our way back to Malaysia.

The solution they offered was either to get a refund or to take the next available flight 4 months from now (no compensation with other airlines whatsoever; it was either A or B). If I were to confirm for a refund, I won't be receiving a refund or a cancellation notice via email 2 weeks after this call. Bear in mind that it's a regular call and not a recorded one or an official email so I'm not even sure if the email or the refund will follow through as told. Also, the only email I received from JAL was a flight confirmation and the flight status is still shown as on-going on the internet and in apps.

I understand that JAL staff is probably as frustrated as their customers but in no way should they utilise a skill such as victim blaming. One of their self-defense upon getting frustrated was that they have tried calling many times and it was our responsibility to answer (they have only called twice; 2 days before my flight and a day prior to my flight). My family and I on the other hand, have been trying to reach JAL helpline/customer service for the past 2 weeks (every other day, sometimes several times a day) and was put on hold for over an hour every time. The only success we got was getting in touch with cargo and was put back to JAL's elevator music. Is there really no other way for JAL to contact their customer?

The day I managed to answer their call was also the day I had the opportunity to discover that my parents' flight was also cancelled. That's when the victim blaming began. Let's have a moment to think a little:-

I. Why reach someone through a phone call instead of e-mail regarding flight cancellation knowing that their customers will be traveling? Not everyone will have data roaming and travellers are more likely to purchase a local sim or check their e-mails instead.

II. Are phone calls from +13106074160 recorded? And if it is, why aren't these recordings used to improve customer service experience or the entire company altogether?

III. It usually isn't an issue if a person has an accent but the frontliners of JAL who are making phone calls have the thickest accent and they are carrying out the MOST IMPORTANT duty. Both JAL's employee and their customer are going to die of a heart attack from poor communication.

IV. How has JAL benefitted from victim blaming, not taking responsibilities and not offering better solutions?

V. Why are there still overnight connecting flights available for purchase when one isn't allowed an overnight stay in Japan's airport? And how do we attain this information when we don't know this information?

VI. Please do not hang up on me when you are frustrated. Nobody was yelling and your customer needs to repeat what you said back to you because your customer DO NOT UNDERSTAND you or your pronounciation. WE ARE NOT MOCKING YOU neither are we dense, WE ARE SIMply TRYING OUR BEST to make sense of the situation and what you are trying to convey.

LASTLY, I am uncertain as to why the lady who attended to us needed to ask for my family member's names (even the one who isn't flying) but just in case the information is going to be used for malicious intentions, I have gone through the trouble of recording the second half of our phone call in case nobody was recording it.

I'm a frequent flyer and have flown Japan Air for a number of years. Thus far was well treated till I checked in for a flight to Singapore last Dec '21 from DFW. The ground staff, Natsuko Kobayashi, was impatient and rude in handling the process. She rejected both of my'-' Covid tests without proper verifications. One of the tests was a NAAT test similar to PCR test, taken at Albertson, and the other was a PCR test as well from a recognized clinic here in DFW except that part of the standard form they used was hand-written. I even had the medical prof on the call for Natsuko to verify the test result but she refused. I felt being discriminated against for no reason. I was refused boarding and had to go take another Covid test. That's ridiculous!! According the Med professional at the third clinic, those two earlier tests were already valid PCR tests!!
Later, I called my embassy who told me those 2 tests should be accepted as well.

Apparently she did not seem to be competent for the job even though she claimed to be a ground manager. I believe she reports to Tomoko Turner. JAL: You need to review and take adequate action to prevent her from tarnishing the reputation of Japan Air.

I actually called JAL support few times days before my departure to get more details about the Covid test requirements but they have no clue !! Later I decided to take the test twice just to be sure but they were both turned down for no reason!!

I am planning a trip on May 25 to May 30 from Charlotte, NC to Toyko. I may have to return from my scheduled trip a day early. If I have to change my return flight to a day earlier, what will the cost to change my return flight cost? Thanks

I would like an E-Mail address to JAL so I can complain over a major change of our travel back from Japan via Charles de Gaulle to Copenhagen 2018-04-21. The flight from Paris to Copenhagen has been changed from 16:15 to 21:00. This not acceptable.

Sir,
I wish to inform you about a defect of information to your clients about the changes of flight schedule that the Japan Airlines may have to unexpectently apply.
Today, sunday april 24, our flights from Tokyo Narita Airport to Paris CharlesH de Gaule was sceduled at 2,00pm. By chance, we arrived early at the airport and we were astonished to discover that the flight take off had been advanced to 11,40am without any announcement to the e-mail adress which had been used for the purchase of the electronic tickets and that I have consulted everyday duriing our stay in Japan.
I am really puzzled by such negligent attitude from the part of Japan Airline attitude towards its clients.
I would appreciate that you read this note with attention.
This inconvenient event is the only dissapointment that we had during our trip in Japan.
Sincerely yours

Pr Marcel Chatel

I can't reach JAL US after calling many times, emailing many times (even after I waited for half an hour)

On the 18th January we were scheduled to fly from Chitose to Narita but due to extreme weather the flight was delayed and we missed our connection to Boston, JL8.

On finally arriving in Narita on the evening of the 18th January,we went to the first Class check-in and explained the situation.

The way the staff handled the situation and booked us the following day to Boston over NYC, JL006 was nothing short of exceptional. The ticketing was complicated as I was on a full fare but my wife, Beverly Young and my step son, Seth Young were on a free points ticket. the reissuing entailed ringing Sydney and much time was spent until the reissue was finalized.

I would like to compliment two of your staff who were exceptional in assisting with our onward travel, Masumi Chiba and Miho Kagetsu, both were at the first Class counter. It is a pleasure flying with JL when we know that we are in such good hands. Please thank them sincerely from myself and my family.

Thursday, 8/8/2013. On Tuesday, August 6, 2013, I started my journey from MNL on JL746 to NRT, continued flight to SAN on JL66, transferred to flight 5889 (operated by JetBlue) from SAN to JFK. Arrived JFK before 5am, Wednesday, August 7, 2013.
When I opened my luggage at home on August 7, I discovered that the zipper was broken and I lost two boxes of pastry. I understand that this is the responsibility of the last carrier I used in this case JetBlue but I would like Japan Airlines to know this incident since I booked with JAL. Thank you for your kind attention. Sincerely, Y. Tizon

Re: JL 075 From Honolulu to Tokyo/Narita Mar 24, 20011

Some members of a tourists group on the flight were not publicly concerned about the behaviour or attitude toward private tourists. Please be concerned about the seating arrangement for the privately paid customers.

Thank you

I traveled from Tokyo (Haneda Airport) to San Francisco on Wednesday (Apr 10th). Wanted to let you know that Japan Airline Staff (at the airport) was very courteous and helpful. Please thank these two girls Yoshida Mika and Wakita Asami; they were very helpful and courteous during check me and my wifes check in. Hope you recognize them someway so they are examples to other staff.

Thanks

I traveled from Tokyo (Haneda Airport) to San Francisco on Wednesday (Apr 10th). Wanted to let you know that Japan Airline Staff (at the airport) was very courteous and helpful. Please thank these two girls Yoshida Mika and Wakita Asami; they were very helpful and courteous during check me and my wifes check in. Hope you recognize them someway so they are examples to other staff.

Thanks

Ramesh