Lane Bryant Customer Service Complaints - page 3

I've had the worst service for being a first time customer! DO NOT ORDER FROM THEM! I tried ordering an eCard from them 4 days before Christmas and I also ordered one from Amazon the same day and the recipient received it within an hour! NOW 6 DAYS LATER and still no eCard to the recipient!!!!! RIDICULOUS! A supervisor was supposed to call me yesterday and no call! I had to call back again! The worst service I've EVER experienced! Stay away!

I went to the mall yesterday and bought a pair of pants for today. Went to put them on and the alarm thing is still on! Ugh now I could not wear them pants that I want special for last night. Very unhappy! This is not the first time this is happened that's at least the second if not Thursday within the year

I just purchased $400.00 with a Lane Bryant credit card in clothes and took back some of the clothes back with the receipt and tags still on them. I never wore them, I wanted a refund on my clothes. They told me real rudely that I could not get a cash refund because the don't give out that much of a refund it is against their policy. I never wanted a credit card of theirs to begin with. and Now Im stuck with a credit in a store that I don't ever want to shop at again. I don't feel like they have the right ti control my money If I want to have my money back and have all the proper return stuff then I should not be forced to shop and spend my money there if I don't want to. I was never informed about how their card work that you still have to pay a monthly fee to them and I still have to spend money that I don't want to with this company I don't want anything to do with.

I attempted to return on line purchased items to the store. Everything had tags but unfortunately, the printout was left in my car. I was told the items were not in the computer.They refused to help me, would not look up my order even though I told them I purchased them with my Lane Bryant Credit Card. If I had been told in a nice way with maybe a smile and an apology stating this is our policy, I would not have been so upset. I will not return to the store again.

Went to Williamsburg , va. With items to return with receipt, but past 60 days... A manager did not offer a in store credit , only told me they would give me 6.97 $ per item.. All items with tags , and all labels intact ... Items purchased in Cincinnati , Ohio ... I don't have a lane Bryant near my home town ... The lady I purchased told me no problem with receipt...

I returned an item to Lane Bryant in the store in late February, and was told that because I paid via PayPal, I would have to wait 4-6 weeks for my refund. It has been nearly four MONTHS, and I still haven't received my refund. This is ridiculous.

I think its ridiculous that I can't return an item in-store if I ordered on line and paid with paypal. I had to mail back the item and am waiting on a credit. Feom all the negative reviews I have read, I will be waiting for a long time. This unfriendly return policy shows me why I am going to take my business elsewhere in the future. Lane Bryant- you need to get with the times and treat your customers better!

The new #imnoangel campaign is fabulously empowering



Have you given any thought to doing a similar empowering ad for plus sized teens?

They are a completely ignored society venue - that an advertising campaign could really boost the self esteem of these beautiful self conscious young ladies!

i would love to submit my daughter(16) for such a promotion.

Thank you,

Sharon E Simons

What a crock o'poo your new refund policy is. Your clothes are poorly made, overpriced and I will not be making any future purchases with your store.

Oh my goodness! Just left lane bryant in Elk Grove and I can't believe the fantastic experience I had with my return! Didn't even have my receipt! They looked it up gave me a full credit and everyone was so awesome I decided to shop some more! Got two tops and two pairs of earrings and credit on my account - wonderful experience!

Ordered a few things online and nothing for properly. All items were the same size but some were right while others were ridiculously big on me. Brought back a few things to the store and now I have refund charges on my card. $12 for returning an item? 0.50 for returning an in store show purchase with tags still on it? These were not buy one get a discount item & a return fee was never mentioned when I asked about the policy. LB has lost another customer for life.

I paid with PayPal and I am still wait in for my refund. It's been over 2 months!

I received a blouse from my daughter-in-law for Christmas that she had purchased in Alabama. She also gave me a gift receipt in case I had to return it. I live in Florida and took the blouse back to the Ocala store because it didn't fit me. I was informed that I could exchange it for something else or receive a store credit for the $46 blouse but that I could not receive a refund without the original receipt. I contacted my daughter-in-law who is going to search for the receipt even though she thinks she threw it out. She brought up the point that she had paid for it with a credit card and if I got a refund, the purchase would go back on her card. What a hassle this is! How can this store hold a customer hostage like this. How can they stay in business with such a ridiculous policy. What is the purpose of a gift card? Never again Lane Bryant!

I can see why the store at the Hiltonhead outlet having people not buying . One bathing suit they would not sell due to no price tag on clearance rack. Sales associate very nice but manager?

I've been waiting 2 months for my refund. This is bull!

The paypal policy is absolutely RIDICULOUS! There is NO reason that I shouldn't have received my refund. It has been 9 days and there is still no sign of MY money after the store took the dress back that I purchased. 14 days for processing is UNACCEPTABLE.

Lane Bryant has lost a customer.