Lexmark Positive Customer Service Ratings - page 2

I just spoke to an operator in the Phillipines by phone who was extremely polite & helpful and is posting out a new printhead and cartridges. I hope this works. He was certainly knowledgeable and helpful and I was connected quickly.
Don't know yet whether this will solve the problem but it is expected to.

Field Service Engineer: William Mann
Serviced our Lexmark all in one printer at Chase branch in Manteca. He was was proffesional and courteous.

lexmark customer service exellent, 2 min hold time. checked network sttings clean up the conflict.

We called for repair on our printer at 4:00 pm on April 25th. Your field service engineer, Ray Adams arrived at our bank (First Bank and Trust) by noon on the 26th. He was very knowledgable and had our problem resolved in about 45 minutes.We were very impressed with his quick response and short repair time. Our experience with your representative was excellent!!! Thank you, Patty Sturgill Branch Operations Supervisor

I admit I was very hesitant to contact their support after numerous awful experiences with HP but I did and I'm very pleased that I did...

Wait time to get to a human was 10 minutes. Not too shabby. After explaining the issues to the tech (Marvin) he dove right in. He asked for permission to access my PC of which was granted. During his troubleshooting he updated my drivers, software and firmware and low and behold determined that I had a printhead issue...

Now, are you ready for this? The following day I received and new printhead via FedEx and a new set of ink cartridges... I replaced the printhead and all is well...

What can you say, my experience with their Technical/Customer Service was nothing short of OUTSTANDING!!!

Placed call regarding a driver loading issue on my Lexmark AIO device. Guy was in Philipinnes but was very polite, patient and knowledgeable. Great experience !

I had a wonderful experience with Lexmark customer service. The man who helped me was extremely patient and calm even when I was frustrated. He was dedicated to fixing the problem and spent a lot of time to exhaust all options until he fixed my printer. I was so impressed that I asked to speak to his manager! I'd definitely recommend Lexmark to people I know.

The service rept Johnh Employee Number 654370. John is an access to your company and he deserves a pay increase. John was patient,knowledgeable,and determine to get my printer working and he worked hard until it was up and working. I could not have gotten a better Rept to help me with my problem. Hats off to you John on a job well done. I hope all of your employees are as good as he is. Thank you ever so much. I rate him Excellent. Eloise B

I called Lexmark helpdesk today! they helped me sort out my wireless printing problem with my 5 computers (3 mac's, 2 win 7). The gentleman was really helpful it was sorted out maybe less than an hour.which is very impressive!

Cheers to you Lexmark!
you guys rawk! \m/

Hi, I had to wait a little while to get a tech person but when I did, I was VERY happy with the service. Her name is Chyll, and she understood completely my lack of computer skills. She reloaded the Lexmark software remotely (and painlessly for me), and now my printer works fine. I really appreciate this kind of wonderful service. Thank you! Carlene p.s. She was really nice, too.

I just got off the phone with tech support. I had a brief power outage yesterday which caused my Lexmark 260dn to reset its ip address so my computers couldn't print. I was able to reset the ip address on my own computer but could not get my secretaries to reset. The tech took about 10 minutes and now all is fine. Very good job.

I was assisted by Jan, today 8/21/10. He was great! Extremely knowledgeable and professional. Did not try and hurry thru the process, and now I can print from my computer directly to the printer. I'm so sorry some of you have had problems. I hope Lexmark will learn from the negative comments from all of you. Thanks so much Jan for a positive experience, so far, with your support division. BTW, don't know what it was about Jan's voice, but it was so soothing. V. Campos

I was assisted by Jackie, Lexmark rep, on 16 Aug 2010, to resolve my software issue. I was not able to print out from my computer to my new Lexmark Pro 205. She was very patient and knowledgeable and resolved my problem to my satisfaction.

Joan Kim

Called Lexmark today (7/8/10) regarding a problem with receiving faxes on the 364dn. Malou patiently walked me through re-setting the machine and was able to resolve the problem in a timely manner. I am very satisfied with the level of expertise that she demonstrated with this issue. THANK YOU!

My recent problem with a nearly two year old multi function was resolved quicky and skillfully. It has a 5 year warranty. Honestly couldn't have asked for better service,

The fax on my x7675 stopped working. I called the priority phone support number I found in the documentation that came with my printer. I was connected almost immediately with a technical support person, who was extremely helpful. After some troubleshooting, he verified that my printer was under warranty and would be replaced. I was very pleased with the support provided.

After an 8 minute hold time, a technician helped me correct wireless printing problems with 2 laptops. The tech spoke perfect english and I was done in less than 20 minutes... Great job!

The wait time is excessive. I have not been disappointed with the service I received.

The customer service representative was awesome. So very helpful. I disconnected her accidentally and she calld me back immediately. The only problem was difficulty in obtaining your customer service number from the internet.

I needed assistance with my lexmark C543dn printer and contacted support via email. I received a prompt and courteous response. My problem was resolved quickly and the representative was very patient with me. A good experience.

techie had me unplug power and wait ten seconds for reset, then rehook power. It actually worked. Embarrassed that I didn't think of it myself. have to do that with time warner cable box once a week to keep it workin. I hate to admit it, but after initial lexmark confusion with the phone numbers, the test worked. hats off to em

technical support was great once you got on the phone with them. trying to navigate through the freq. asked questions was a waste of time though. once online with a tech person problem was solved in 10min.

I've had opposite luck with Lexmark - everything worked great with first one, wore it out, bought another, it worked fine until it quit scanning and when i called tech support and they tried various fixes they ended up sending me a new printer. Maybe you just got a lemon. Happens sometimes.

I opened up my Pro705 and hooked it up. Did not work. Called customer service who called me right back and help me solve the problem. I will still throw this piece of garbage in the trash because one cannot refill the ink cartridges which cost $25 each.

Reference case #1-273095468 01/25/2009

I want express my sincere appreciation for the superb performance provided to me in the above case. The Technical Support representative, Sarah,was outstanding in all factes of technical knowledge,verbal communications and expediently solved by printer issue.

Please ensure that Sarah receives "special" recognition for her oustanding performance.

Joseph A. Russo CPA, MBA
1611 Eastlake Way
Weston, FL 33326
954-385-1445