Lexmark Positive Customer Service Ratings - page 3

I used lexmark chat yesterday for the first time. I have had my x1185 for about 4 years with never an issue. Trying to install it to a newer Vista program there was driver issues. Not wanting to give up my old favorite and not being computer sauve I contacted the website and within 20 minutes and step by step detailed (in simple english) instructions from Katrina I was up and running.(vista suggested a new printer)
THANK YOU

I read lot of negative comment and I almost gave up on my Lexmark cartilage not working. I called the Lexmark help line 800 539-6275 on Saturday. The phone call was answered right away and the representive was very friendly and she stayed on the line with me to make sure the problem was fixed. The process took less than 5 minutes after installing soft ware which email to me. Excellent service.

Rosalynn

I called Lexmark support center. The number was not easy to find. When I called I spoke with alive advisor right away and she helped me with new softward to accept the new printer I bought. This process took less than five minutes and the cartilage for the printer worked. I am very pleased with service.

Product: Lexmark 2300

After waiting 15 minutes, Eric in the Phillipines answered and walked me through the steps to download a .exe driver file and to print. The paper sensor would not recognize paper unless there were 100 shts in the tray. He offered another printer for $80, shipping included. I would like a black ink cartridge for the 2300-Eric said it does not exist.