Lexus Customer Service Complaints - page 2

I have a 2014 lexus gs 350 and the car really socks I will never buy a lexus again I also own a 300 rx as well and that is the end of lexus for me

Long story. I owned a 2015 Lexus IS 250. Got it in 2014, had it for 7 years, 34,000 miles, took very good care of my car. First owner of the vehicle. Been loyal with my payments and finally paid it off in August 2021. Took it in for service on August 18th, 2021 at LEXUS OF TACOMA (in fife, Washington) Waited for my vehicle to be done with servicing. Get a call back in 4 hours saying one of their maintenance guys got hit while test driving my car. They didn't call me when it happened. They called me 2 to 3 hours after it had happened. First thing I said is the maintenance guy ok. I was worried if he'd gotten hurt. They said he's fine. Then I ask about my vehicle. They said they will see if they can fix it. They said it was a hit and run and no one got the information on the car that hit 2 vehicles. They told me don't worry, you don't have to call your insurance, we will take care of it and give you a call about the details as soon as they get information. "Our insurance will take care of it" as they told me. I said ok, in hopes that they were going to keep their words. Next following day they call me telling me that I have to call my insurance because they were not at fault with the accident and they have nothing to do with the vehicle because it is not their vehicle and I am the owner of the vehicle. They had told me that corporate of Lexus said they are not responsible and Washington state law says they aren't responsible because they weren't at fault. I was FURIOUS! You guys tell me don't worry it will be fixed and then tell I have to take care of everything. I literally was not there at all when the accident happened. I trusted LEXUS OF TACOMA (in fife, washington) with my vehicle and they return it back to me TOTALED! I basically got slapped in the face. I paid off my car just to have the dealership total it and throw it back at me and help me with nothing. They loaned me a vehicle when I took my car in for service, told me I can use it until my car gets fixed but calls me 5 days later saying they need the vehicle back. I've been stressed and lost money in this situation. Been with no car to drive since August 18th. I feel like Lexus of Tacoma just sat back, watched and did nothing while I dealt with a situation that they were in and that they didn't have to deal with. They basically acted like it never happened. I and my husband and our insurance had to deal with this situation that wasn't even caused by either of us. No one else help or was involved. It is a messed up situation. All I know is I will never own a Lexus because of the kind if service it gave me and the stress it has caused me. Lexus you guys were no help.

Hello. My name is yevoone Jones I am proud owner of 2010 lexus GS350. However, for the few months my battery has not been keeping a charger. If I don't drive my car for one day the next the day the battery is dead. My car has been checked each time by lexus. The alternate is good and I don't leave anything on in the car. This is very annoying and inconvenient. Could u please give me some type of explanation. Thank you.

I have a dangerous disgusting cracked sticky dashboard and we brought it into Lexus who told us we missed the cut off (which was a lie) I have tried to ask them to replace my dangerous dash to no avail. They want paperwork which was never provided. Now they have someone making harassing phone calls to my home.

Having an answering service take your calls is just a terrible idea. Trying to buy a set of tires and the person had no clue. Then put me on hold, then told me service people were too busy and they call back later. Writing this at 11:09 am. Let's see how long it takes.



I've bought 4 Lexus' from you but I'm disappointed. Bush league.

We have always been fans of Lexus Brand and owned many Lexus. In trying to purchase another
2019 Lexus, we find that everyone we talk to feels the new SUV and even the ES sedan have too large an incongruous
fronts. We dislike these styles so will not consider purchasing another Lexus until the "brand" figures out that this new
"style" is disliked by many customers. Our favorite style for an ES was actually the 1997 ES. Why, car manufactures
have to redesign a great style into a enormous dud is beyond our imagination.

I would just like to say something about my local dealership...valley Lexus of modesto....I purchased a used fsport 350 from an off dealer...I put it on the local dealership schedule for maintenance. The car had 48k miles, and a full warranty for 70k miles. Shortly afterwards I noticed a problem in the transmission, it slipped out of gear when you punch it and wouldnt go back Into gear until letting go of gas...yes i bought my dream car that i couldn't drive like i wanted. I brought into dealer twice specifically to check transmission...they took it twice along with my payment, came back both times very shortly after, meaning they didnt even look at it, and told me no problems must be a glitch.....well it was no glitch, very shortly after 70k miles, like less than 71k miles guess what, my transmission failed on my dream car that I followed all specifications on...upon having it towed to dealership, almost 100 miles away while working,they wouldnt open doors to put it in safe place, I dropped in lot and told them you're taking it. To get a call in the morning saying, before they even pulled it, your transmission is shot, well duhhh. Then proceeded to tell me it would be 6 grand to fix, plus lot fees.. I told them I had it in twice to have that looked at while it was under warranty, he replied we didnt find anything, gonna cost me 6k...well I brought to the professionals didnt I??? Go off the date I brought it to you for the problem, dont charge me because you suck at your job. Well 5k dollars and performance parts included got me a great transmission, at a non Lexus transmission shop, and a really bad taste in my mouth about Lexus. I have wanted one all my life and worked hard, now this Lexus dealership has me wanting to never walk in a dealership or purchase anything Lexus again, simply because they wouldnt back up their product or their labor...the only reason I am writing now is in Hope's Japan gets word of this dealership and the ways the dealerships are screwing their customers over and giving their car a bad name. By the way they made me take out the swear words in this post.

CT Hybrid 37,000 mi. Door lock on drivers side replaced $600.
brought home and passenger side wouldn't work!
Clearly a defect and my warranty is over!
I have not had satisfaction with dealer and I'm going to original dealer in Annapolis!

I bought my wife a new Lexus in 2006 for our wedding anniversary. It was an IS250 and has been a good car. Lexus is pretty good about scheduling appointments and serving free food while you wait (whoopee), but lately the door panel and dash recall has tested Lexus customer service and it caused us problems. Even the a/c drainage hose clog was BS. As if we put something under the carpet to clog the hose. Thank God we caught it early before THAT caused more damage. After having the dash panel replaced our navigation system stopped working. Upon complaining, they agreed to "check the connections". Of course, they were "fine". My mistake and recommendation to all customers is before having the dash replaced, go through ALL electronics with a technician to ensure everything works BEFORE they replace the dash. You can complain until you are blue in the face but unless you do that, you are stuck with a new dash and broken electronics. I am pretty sure the dash was replaced WITHOUT THE BATTERY BEING DISCONNECTED. I wish we never had the dash replaced. I had planned on buying another Lexus in time but this changes things. I refuse to support any business after being disrespected as if we were trying to get a nav system replaced that was broken before having the dash replaced. It is belittling to customers to be told you are wrong and they are right. I even had a dash carpet cover so we could have settled for keeping the old one, I never thought this would happen. Goodbye Lexus RC, a broken nav system and a BS procedure has caused me to mark you off my list.

I have a 2010 GS350. was looking at trade in and newer model. Riverside Ca. Offered 11,000 trade but did not have the car I was hoping for. Found the car in Ontario, Ca. the sales kid with all the Asian neck tattoos referred to me as Bro, Homie and Dude. After ignoring it but feeling disrespected he turned on the stereo to show me the Levingston Stereo. This CLOWN now thinks I want to crank this as loud as possible and listen to gangster rap! I reached over turned it down and then said if you don't refer to me as Mr. Grillo you and I are going to have a problem. He had no clue why!!!! I then went inside and he said he would get the internet Manager this was after he stated upon arrival he was the internet manager. They offered 2,000 below Riverside Lexus and got defensive when I said their offer was a disgrace to the Lexus Brand. we walked immediately and will never consider Ontario Lexus again.

I recently purchased a used 2008 Lexus LS 460. I purchased my vehicle in Texas and I live in Florida. This experience with Lexus has been a complete NIGHTMARE! Now we all know once you purchase a car from the Dealership Its all shiny and pretty. I've noticed that the material on the inside of all 4 doors are literally MELTING. It looks HORIABLE!!!!! I tried to have it professionally detailed and it still looks BAD not to mention its STICKY to the touch. If that's not the worse, it gets worse than that '¦ I went to go to work and my vehicle would not START!??? I tried to get a jump, thinking it was the battery, or the starter. Nothing Worked! I got my vehicle towed to The Lexus of Clearwater Dealership'¦. Thinking they can help'¦ (WRONG). I felt like all the DEALER care about is MONEY'¦MONEY'¦MONEY (How DEEP are your POCKETS!!!! I'm a SINGLE parent, my funds are accounted for. Lexus advised me that I would need to get a diagnostic test done first on the vehicle so they can see what is wrong with it, which is $100.00. Then Lexus advised me that my Fuel Pressure Sensor has went out, and need to be replaced by ME and the cost of that will be 1500.00. They didn't mention Any RECALLs or Anything ELSE. I had to do my homework. When I looked up RECALLS for Lexus 2008 LS 460 it stated there's a recall on the Fuel System, Gasoline, delivery Hoses, Lines, Piping and Fittings. So I called the Dealer back, and they advised that according to my VIN number my vehicle was already repaired for the recall. So I would be responsible for 1500.00 bill, I then asked to speak with someone at Corporate, So the Lexus Rep passed the buck and gave me Corp. number. I then called and made a complaint and was advised someone will call me back in 2 days. Still not having a LOANER vehicle and No source of transportation. I finally spoke with a CASE Manager at Corporate and was advised that he will look into the matter and he will call me back in another 2 days. Meanwhile I've been without a Vehicle for an entire week. Yet still there is no guarantee on if my vehicle would be covered under the Recall. So long story short. '¦ I thought very highly of LEXUS and now with my material MELTING and Fuel issue's this has been a REAL LIFE NIGHTMARE. To anyone out there reading this '¦Please think twice before purchasing an LEXUS, I'm being RIPPED OFF! If a Recall part went bad again, Lexus should cover that with out question.

I purchased a Lexus 350 from this dealership January 09,2018 and at that time the vehicle was paid in full by a bank check and deposited into their account. I paid to have the vehicle shipped to me. I have been requesting the title for 1 month. I have the vehicle in my garage and unable to register it in my state (NC). I am currently renting a vehicle everyday until I am able to receive the title and register the vehicle. NC and CA both refuse to give me a temporary tag. CA because I am registering the vehicle in NC and NC because I do not have the title. I have spoken with several people (Lia Agababian, Robert Silva, Debbie, Kaynan Khlepariand and Omid) at Glendale Lexus and continue not to get an accurate answer as to when I will receive the title I am entitled to. Please save yourself the headache and frustrations and purchase your new Lexus from another Lexus dealership. I will update this post if and when I receive the title. As of today (02/09/2018) its been 1 month and I (or my bank)have yet to receive the title.

When I Bought My Lexus 350 The Dealer,treasure Coast Lexus In Port St.lucie,florida Through In Protection Sealant In And Out To Make A Deal. After I Moved To Nevada, I Asked For The Warranty To Be Used Here In Nevada In Case I Have A Problem With The Paint Or Leather Living Here In Nevada. They Said It Would Only Be Used In The Dealership In Florida. They Advertised An Outside Company Protection Plan. After I Called The Protection Plan,they Had No Record That I Have A Warranty With Them. This Dealership Is Misleading Customers Just To Make A Deal.

I was promised by Lexus of Winter Park that they would replace my 4 door panals, due to they are melting. I have been calling them for 2 years now and they keep saying that they are on back order. Do you know if they still are. Or can you mail them to me, and my mechanic will install them.
Thank you, Gail Holder

Your customer service response is terrible. To direct a customer to your general number without the ability to directly contact a case manager or leave a message is not a great option. Have you any idea how long I was left on "hold" waiting for a response??????

Need to talk to the person in charge of handling the recall of the HS250h I have spoken to the dealer more than 3 times nobody seem to know anything, I have been promise to be called back from JM Lexus in Margate, Fl (FORT LAUDERDALE) yet no one has had the courtesy of calling or follow up, it just seem they don't want to get involve and they keep the run around and pretty much have no answer or have any knowledge of it, very unprofessional, I am very dissappointed to have bought a hybrid car and have it broken down for 6 months, lexus was not able to fix car when I got the quote then wasn't til little after The recall came on the hs250h and just seems they don't want to be responsible, to me seems like a lemon car i think I need legal help and an attorney. Someone in the Lexus

Recently went to try RC ( thought TV ads looked nice) at main dealer. They couldn't provide test drive but promised to get car available. After a week that never happened so contacted lexus customer service. Had pointless text from them asking for my car details?? and promising to respond in a 'few days'. Needless to say that didn't happen either. After over 20 years of owning BMW this ' service' is in such a marked contrast - which I won't pursue. I'm sure their little Aygos are lovely but see why they are unable to even start to gain traction as a prestige brand.

Interested in test drive of advertised of new RC. Point less. Don't have cars and have no more success with , so called, customer service. Will stay with current BMY.

Never buy Lexus again! So many little issues and they keep coming back! With a brand new car, the maintain fee cost me more than 4 grands. I'm so sick of this car, and the service managers don't even give a damn about it. What a horrible choice I made to buy a Lexus.

There is a current Lexus television ad that is very insensitive and arrogant. A young man drops business papers in the street as a Lexus approaches in his lane. The auto-brake works and disaster is averted. However, the driver of the Lexus, instead of stopping to help pick up papers out of the street, gives the guy an annoyed smirk ("how dare you drop papers in front of my fancy Lexus" ) and roars away. He continues to look annoyed and privileged as he guns his Lexus away from the poor guy he has left in the street.
This is an offensive ad that would appeal only to privileged, spoiled rich guys who want to feel superior in their Lexus. I request that you remove this ad and hire a kinder, friendlier ad agency.

I am the second owner for 6 months now of a 2008 LS 460 with 74k miles. I had now idea about the sticky dash issues before purchasing this car. There was no sign of this problem in December 2016. I am experiencing a melting dash and door panels that leaves black tar on my hand when I close the door. I'm not getting any help from customer service or the local Lexus dealer. This is a manufacturing breakdown and no Lexus owner should have to foot the bill for repairs in or out of warranty, below or above 100k mileage. Who knew that a car that had a retail sticker of 69k would be worth less than a 2003 GMC Envoy!

Please reply

I love my Lexus RX 450 H 2016 the only thing I hate about it is the doughnut I will be ready in 2019 for a new RX 450 H can you answer me whether or not it will have a full size spare?

We own 2006 Lexus IS 250 and have been patiently waiting for the door panels to be replaced. What is Toyota/Lexus doing about rectifying this situation? We have had the dash board panel replaced in California but have now moved to Charlotte, NC.



With Summer approaching the extreme humidity is quickly approaching and the panels will get very sticky. Hendricks Lexus has been unable to give us any assurance as to when the door panels might arrive. We are somewhere around #170 on their list so even if they do receive the panels, it seems unlikely to us that they will receive a sufficient number of panels to meet the demand.



This is clearly giving Lexus, a very reputable and well respected organization, a band name. Any solutions would be appreciated.



Sincerely,

accessory suggestion

Hello,

I know this sounds like a joke but Im serious. I would like to suggest an accessory.. I would like the option of pepper spray dispensers on the front, sides ,and back of our vehicles.

With all the crazy demonstrators blocking roads and smashing cars that try to go through these blocks, it would be nice to have a way to fight back without running them down and causing injury or getting our vehicles beat up . Maybe it would even stop these crazies from blocking highways and roads, once they knew they could easily pepper sprayed.

Thanks,

Gwenn Walden,

Your new commercial where the person driving is alerted that a pedestrian is in the road. What the hell!!!
The driver is so pissed off that he has almost run someone over instead of stopping and helping...really what is the msg, get the hell out of my way!
Will never buy your cars!