Linksys Customer Service Complaints - page 2

Horrible customer service. I have purchased 3 different Wifi Routers and most recently an RE7000 Extender at the recommendation of the customer service representative. Same problem and tired of shelling out money. Each time that I call the support line, I'm left on hold after explaining my issue and then disconnected. Linksys is a RIP off and wants you to keep upgrading your faulty equipment. Do not buy their products.

I've yet been able to resolve the inability to see USB storage devices on my home network. Works for a while and then it doesn't. I have 2 models (WRT3200 and WRT1900)that both have the same issues. I've exhausted all apparent solutions (SMB1.0 etc) and still not working. No fix from Linksys. I'm done. Moving to a router that actually works. Stay away at all costs.. If not my reported problem, you'll run into another.

So i am reading everyone's comments and posts...i am having the same problem, LINKSYS simply is selling products that do not work. I have been trying to get a hold of anyone in the USA for the past 4 weeks to resolve my issue. Does anyone have Mark Kimble's contact information?

Don't buy this product because it is defected product. Even this company agrees with me on this, they wouldn't do anything to fix it. Worst company so far.

I got this product (certified refurbished) one year ago (it turns out to be a big mistake that I have regretted a lot). It is a defected product (the technical support agent from Linksys told me after a through test later). After setting up, the speed is around 50mbps, which I thought it is normal since I had Verizon Fios at 100mbps of Max speed. I am not IT guy. So I just let it go and believed it is normal.
A few weeks ago, Verizon had a promotion with speed of 300mbps at the same price as my current one. I took this promotion and found that I still have the same max speed of 50 mbps. This really concerned me. I asked my IT friend to check what is going on. After looking at my computer and router, he told me to contact Linksys since I directly ordered the router from their website.
When I first spoke with one lady from technical support team, she first asked me to test a few things and couldn't figure out what went wrong. Later she took control of my computer and started the test by herself. After almost 1 hour, she told me that my computer has some problem, which is not true, since my computer is quite new. I said that I may need to find someone else to fix it.
I called the company a few hours later and spoke with Matthew Mgoso (batch No:24346). He agreed that this produce is defected from day one that I got this product, not working as it is supposed to be. After talking to his superior Shiala Mansueto about this issue, he said that the company can't do anything even the company sold the defected product to me at the beginning. Since it has passed the warranty time, they can't replace or refund it. They agree this product is defected. Matthew even told me that I am not so lucky to catch the problem at the beginning.
WTF! This company sold the defected product to the customer but blame the customer for not catching the company's fault earlier. I was shocked to hear that from a so-called good reputation company.
I have confirmed all of information that I put here with Matthew (Linksys agent). There is no wrong information here. I have had a lot of trust on this company before. What happened this time really changes my impression of this company.
Be careful when you decide to buy product from this company. You don't want to get into the same issue as me. I would like to suggest you to avoid this company if possible!!
Here is my order information:
ORDER #LK03229903
If you have any question, please contact me by [email protected]

Looks like Linksys Customer Service is run by Clowns and Managed by monkeys. Their Customer Service should be call Customer Abuse. For last 2 months I'm trying to resolve my Vlope system and still not resolved. I had mutliple phone calls to the Linksys's Customer Abuse Center and each call was 2 + hours. This might be ok for a Philipino but not US. with all the effort vlope issue is still there and not resolved. I WOULD NEVER RECOMMEND linksyss' PRODUCTS AND THEIR SUPPORT SERVICES.

I've tried calling their customer service line multiple times on different days and at different times, only to be left on hold for 30 mins or more every time, and even then I still never get through to an agent. I've tried the live chat, and after explaining my issue they just told me to call the help line. When I explained to the live chat agent that no one ever answers their customer support line, the agent told me to wait another 30min and then call, and when I explained that that would very likely not solve the problem of no one answering the phone, the agent apologized and then said she wasn't trained on my specific device, even though before I talked to an agent I specified what device I was using. Their products tend to work very well, but their customer support needs a LOT of work.

I called Linksys to get help with my router and was told I had to buy a plan by a person I could barely understand. I will not be buying from Linksys any more. You've lost a long time coustomer. Congratulations.

Over two hours on the phone with tech support today trouble-shooting a router that was only a few months old. After determining it needed to be replaced, they were challenging the warranty timing and insisted on seeing a receipt, which we have and can provide. Would not entertain me picking up a replacement from Best Buy nor would they commit to a turn-around time on delivery less than 7 days. For those of us working from home that need to be connected, it's unacceptable. Inferior product and customer service. Those reading this doing their due diligence, you've been warned.

Just got off phone with customer service in india. Cable provider trouble shoot problem to router. lyncsys representative would not work on any trouble shooting without me paying her. Router out of warrantee seems unreasonable that lyncsys would require firmware update and then they refuse to provide assistance so thier update can be upgraded to thier product. This company does not back thier product. I had heard they produced a good product but after my experience and reading other reviews, i will not buy thier product again. Huge waste of my money. Very disappointing.

After extended time obtaining my contact information, serial number, etc. was placed on hold for a few minutes, only to have the "support" tech come back on the line and demand $$$ to help any further. All I wanted was to verify firmware update. When I said I was not going to pay anything and that this was not my expectation of customer support, he said "let me tell you how this works..." NEVER AGAIN WILL I BUY LINKSYS!

Linksys support site is a rip off. I contacted site for help with my Linksys router and paid $29.99 for service that was demanded before technician would try to repair. Technician stated that money would be refunded immediately if he could not make repairs. Technician was unable to make repairs and recommended purchasing a new router from him with discounts. He also said he had made refund to my credit card. Now it has been almost 2 weeks and no credit has been issued to my credit card. I have a case number and have had conversations with Linksys customer service and still no refund. Linksys is a bunch of liars. I purchase another Linksys router but this will be my last one. CUSTOMERS BEWARE!!!!!!!!!!!!!!!!!!

I recently ordered a new router from linksys. When ordering I made the customer service rep aware that I had relocated from Oklahoma to Arkansas. The last thing I said before concluding the conversation was asking the rep to repeat the shipping address. They advised me I should receive it in 3 or 4 days. On the 5th day I received a call from my realtor that the router was delivered to my previous home. I called customer service and after 45 minutes of getting the run around was finally connected to a supervisor. I told her that as a result of their error I would have to travel 200 miles to retrieve the router. The best she could offer was either to have UPS pick it up and bring it to my new address. I told her this was not an option because I should have had it yesterday. Waiting another 3 days or more was not an option. The alternative was for me to send it back to get a refund, or they would refund $15.00 of my purchase price. When I told her that $15.00 was unacceptable as it would cost me at least $50.00 to go to oklahoma to retrieve it not to mention my time plus the 45 minutes of my time on the phone trying to resolve the issue. I worked in customer service for over 20 yrs. Apparently customer service deteriorates when the call center is in the Philippines. It's been a horrible experience and I would recommend to all to avoid linksys at all cost.

I just spent an hour and a half on the phone with Linksys customer service, after waiting another 25 minutes for the call to be connected. The representative apparently could neither hear nor understand me during the call. He didn't know what to do, but instead of telling me he was looking information up, he would just be silent. Meanwhile I could hear myriad other reps through the phone line. All we did was update the firmware on my router, but he was simply terrible. What should have taken 10 minutes at the most wasted two hours of my weekend.

Where do I send my Ac1200+at . to see if it can be repaired it is under warrenty

bough it in 9/11/2015 quit working so went out and got another. need this one fix and send back to me.



thank you

Daniel Baillie

HORRIBLE CUSTOMER SERVICE!!! We purchased a very expensive Router (WRT 1900ACS) After 3 months started having connectivity issues. After several attempts at contacting customer support, the phone disconnects, or they cannot hear me. This is after waiting for 10 to 15 minutes each time, with very static and annoying music playing. Luckily we purchased through Amazon and they are letting us return it for a full refund, we will never purchase a Linksys or Belkin product again.

I have had very concerning advice from the technical chat line rather than resolving the issues on more than one occasion I was told the issue is with the hardware and should return it for a replacement, I have had 2 (Ea4500, Ea6100) routers replaced within 2 weeks from 1st contacting Linksys tech chat line.
now I was informed again that the third router EA6350 appears to be faulty.
I have sent emails stating my concerns and have had no reply, also tried the UK technical phone line to be put on hold for more than 10min costing me £1.00 plus and still none of the wiser.
I have all the case number from day one so if you feel you should need them let me know. The worst advice I got was the agent told me that the EA63500 could not cope with high speed broadband especially having fibre Optic cable as the linksys was not tested for? very strange as no mention from any other agents. I was informed that somebody with call me within 24/48 hrs and they advise me to replace the faulty router. I am not prepared at this stage to replace anything until I have spoken to somebody, all of these router's where brand new form Amazon UK and all items in a sealed box.
I would like somebody to respond as I feel this is very disturbing events.
Regards
Unhappy Customer

The worst company in the world to deal with....customer service is non existent

Really? I bought a EA6350 Router and could not finish the set-up. Called linksys and spent almost 2 hours talking to the same rep twice. She did not understand what an ADSL service meant, kept trying to set it up as a DSL service. She kept going through the same process then she needed to disconnect for 15-30 minutes. Then after I finished the set-up she called me back and had me do a factory reset which screwed up the set-up and I had to spend another 45 minutes on the phone with her. Finally I went through the set-up as I had before, to her satisfaction, and FINALLY after almost 2 hours, I have my router working! That's what I call on-the-job training. BTW, after she called back I could hear her supervisor talking to her throughout most of the phone conversation...... The reachability rating I gave reflected the fact that after I registered on-line using my smartphones 4G, because I didn't have any internet, the 'Thank You for Registering' e-mail had a link to a site with a 9 DIGIT PHONE NUMBER TO CALL FOR HELP. Another REALLY!

I am TOTALLY DISAPPOINTED WITH LINKSYS CUSTOMER SERVICE DEPT. ON SUNDAY 5/29/16 I SPENT about 1 hour because the wifi connection to my laptop was NOT working. Before the tech would go further, she insisted that I purchase 'remote-in' service at $19.99, however, she NEVER remoted in!!!! Today I call customer service who has given me a rash of 'you know what'; I requested a supervisor and left on hold for 12 mins; so this is my next step. I DO NOT WISH TO MAKE THIS A LEGAL ISSUE BUT THIS TYPE OF SERVICE IS TOTALLY UNACCEPTABLE. JUST GIVE ME MY MONEY BACK!!!!!!!

I bought a linksys product for $69 and told it would work in my home. Loaded it
correctly. I then found out it needed financial support beyond log in, plus after a few months it was no longer supported by the system and needed to be upgraded for just a lot more money. While the support help are very polite, GREED does not replace good really good product value and really good service. Sorry, I am
so disappointed in a brand name company and wish it were as good as its adds.

Contacted Linksys support in a few occasions, none of the problems were resolved, most recent one is this:

I had EA6350, and wanted to configure it to use openDNS instead of ISP's DNS. However, due to a firmware bug, the DNS setting was not in effect. Asking Linksys support for a solution or at least a workaround.

But I was told to contact openDNS instead. I guess if I told them it didn;t work with my ISP's DNS, they'd tell me to contact my ISP!

In short, Linksys support sucks!!

Have a router of theirs and I only needed them to put in a code to activate my Roku to their router. I was told it was out of warranty but could buy a new warranty and they would put the activation code (which I already had)in their system. Are they kidding me!!!All they have to do is put it in their system. I am not asking for them to fix something!!!!

Linksys sucks. They keep you on hold and waste 20 to 40 minutes of your time with nonsense technical help. When you can't solve the problem they immediately tell you about their support plan where they will charge you money to help you fix the problem. Is this not a scam? How can they not stand behind their product? When I said I will return the router they refused me to return the product because it was outside their 30 day policy.

Purchased a few months ago an extender RE 6500. This is an absolute piece of crap. How they sell this garbage is beyond me. Was on the phone for over an hour with a tech on the chat service they provide. Total waste of time. Management better get a grip on the merchandise they are selling and the total lack of customer service. This company isn't worth a dam.

Utterly sucks. The chat person was nice enough, but wasted nearly 25 minutes asking questions before hitting me with a pitch for a support plan. If they had told me up front I could have moved on and spent that time on internet research. Also, can't find a link to email customer service. And I still have no idea how to make this thing work with my cable modem; there appears to be an incompatibility, which might be solvable if only they provided... support. Which they don't. Boo.