Customer Service Scoreboard
Again, I have not driven for a Lyft since my accident you have not let me drive the accident. I did not have anything to do with. I need a letter stating that I no longer drive for you. You don't let me drive for you and heaven let me drive for you so now I am giving my resignation, I don't want to drive for you. I would like to keep my GEICO insurance who is dropping me because you will not stop this account.
When I decided to try to rent a Divvy bike in Chicago, I didn't know how much it would cost, but it didn't occur to me it would cost $240 for one ride. I could buy a much better bike for the cost of one ride.
When I rented the bike I was acting quickly on my phone and I didn't realize until later that I was billed $131 for an annual membership. I cancelled as soon as I could, and only used the annual membership for one ride. I was also charged $109 for the bike rental. I was having a mental health crisis and I was too exhausted to return it to the turnstile that day, so I left it in my apt overnight. When I wrote to Lyft they ignored my request for a refund. I guess I was supposed to read the whole lengthy contract of fine print to see there is over $100 charged for a lost bike gone for over 24 hours that isn't lost. I thought the membership covers the cost of the bike rental. They charged me much more than the hourly rate of a rental. They should inform us of this in their ads.
The bikes are poorly made, too tall, built for 6 ft men, even if you lower the seat it will destroy the balls of a shorter man, and be dangerous to ride, you could fall over or crash, which I did.
I would like to assist Lyft in informing customers of the details of the Divvy contract that with one tap on your phone you could be charged hundreds of dollars and they have strict no refund policy.
I have developmental disabilities and can't drive because of them. I use Lyft through consolidated transportation through my Medicaid. They pay for all of my rides. One day I took a ride and afterwords Lyft sent me a threatening email saying I've been receiving low star ratings and if it happened again I would be suspended from using the service. I'm recently diagnosed Autistic, but have dealt with developmental disabilities my entire life. This results in difficulty in social and communication skills and repetitive behaviors. I also have social anxiety around new people I've never met before. I take headphones when I ride to listen to music. Other than saying Hello when I get in a ride, Thank You and Goodbye when I leave the ride, I don't talk to the drivers. The drivers need to understand that I'm not being rude by any means, it's just that they're strangers to me and it's uncomfortable for me to hold a conversation with people I've never met before. I filed a complaint with my Medicaid provider hoping to get some backup from them, but of course they said they couldn't do anything for me because they can't control the ratings we receive as riders. I immediately called my Medicaid provider back and asked them to switch me to a vender that didn't rate the riders individually, Lyft has done a good job at covering up their mistakes. Lyft needs to understand the type of individuals they may encounter before taking on a ride. They should also be aware of who is riding before they send out threatening emails.
I ask for a ride from the Miami airport through the Lyft App. The app shows to confirm to be picked up from the gate 18 - 19 in departure. Before I press the button I locate the gate and press confirm (3 minutes later) after confirm the pick location, the app told me that I will picked up from the lower level gate 4-6 in 4 minutes,I try to contact the driver to tell him I was in other point but I received a message that the driver can not receive calls then I try to get the point as fast as I can with my 2 bags and after 5 minutes that arrived the app told me the car will arrive in 9 minutes, finally after 15 minutes waiting I see a message saying the driver is waiting and will leave in 5 minutes then I receive a driver call telling me that he is waiting for me in the gate 8 in departure. I went to that gate and finally the driver take me home. When I was reviewing the Lyft receive email to tip the driver and I found that there is a charge Wait time fee.
You screwed me twice this evening at Love field . Waited and waited then you canx the first car and told me to try again and I did but of course rate increased while waiting for first car that you canx. Tried again and same much longer wait than offered and after 15 mins you canx the order and told me to try again . So pissed.
I recently ordered a rid home from Sky Harbor airport in Phoenix. I was quoted $51.99. On the way home, I noticed the driver missed a freeway connection.
After telling him he said the address he had was xxx East xxx st. I live on South xxx st. The address he quoted does not even exist in my city. I was told to edit the ride. At that point, I was charged an additional $27.
Lyft, no longer has a website available to dispute a charge. Lyft.com has the message "Lyft is no longer available on the web, Download the app to configure settings..." The app did not allow me to dispute the charge. So now I have to charge it back via my credit card, which I will do. I have now had negative experiences with both Uber and Lyft. However this is the most blantant ripoff, I have experienced and Lyft provides no means to contact them or dispute a charge. I will not be using this platform again. I may go back to using Taxis, when I need a ride.
I'm in a town thats mostly busy during weekends, work and school hours. I have some regulars only because I know their schedule. It's Friday evening, and I haven't received a ride request for 3.5 hours. In this time I know two other drivers that say they are receiving request. I asked support what going on. Like robots all they do is push buttons with pre-response messages. When those suggestions do not work. They will close the message with no further response. I had one support agent tell me there has been issues with the app lately. I have been trying tell these people this but they don't care. I have a rental through Lyft. I'm almost working to pay for this cart and thats it. These people don't care at all but us drivers. Lyft support is ridiculous. Absolutely ridiculous. The rates they pay us is ridiculous also. How can two fares be alike with a 20 miles difference between two different rides? I asked them about that also. I was ignored. They don't pay rarely, and we are without support. I do not recommend this service to anyone. Go to Uber. They have more experience, and you can make more money.....so I understand. In due time I will give them a try.
On the most recent ride, I selected a standard ride and chose to wait. The initial cost estimate was shown as below $60. After the car arrived, the price jumped to over $100 without notifying me on the app or any explanations. I saw that only when I scroll the app quite down to the end. I've been taking the same route multiple times at different times of the day, including peak hours, during the past few months. This particular ride was taken during the mid-day on Friday, which was not at peak hours at all. In the end, this ride was 40% or more higher than any of my previous rides.
Lyft does not provide a customer service phone number, so I filled a form on their website to dispute the charge. They replied the email very very slow, usually took a few days to send a reply, and they always repeated the same line: "I reviewed your ride and can confirm that you were not overcharged. " After I sent my last email with the copies of all my past ride on the same route and asked for their explanation why 40% higher is not overcharged 7 days ago, they never replied to me anymore.
So I learned that lyft can charge you any amount of money with a lousy excuse that "you were not overcharged", and they do not provide a way for you to talk to them. So as a customer, we are doomed.
It's a really awful experience, and I will never ride Lyft again. And I will share this with all my friends and my social network.
Highly unprofessional people,they book you and after 10 mins or 15 minutes the driver cancels ,if a customer would do they are going to charge the customer for doing so.They have no realization how a customer gets in trouble when they do that especially if you're an airport employee who can lose a job if he/she is tardy third time.There cannot be any kind of compensation for causing this job loss.Highly irresponsible people need to fix their system.It happened two times...done with Lyft.Today traveling with UBER.
Tried to use the lyft app during my stay in Orlando. I'm from the UK and was unable to verify my address. I uploaded $25 dollars of lyft cash to cover the journeys I wanted to make however it kept saying that my payment methods couldn't be accepted. I contact customer support as the money was available but I just couldn't verify my address and they said it was because my cards are UK registered not us registered, a UK registered card made the transaction for the lyft cash. Extremely disappointed with the service I received and I would urge anyone to use a different service what an awful company!
From Paula's review:
""What is going on with Uber and Lyft's background check company, Checkr?
I worked for Lyft a few years ago and of course, didn't have a problem passing a background check. Drove for about a year, then started working elsewhere and lapsed. Re-applied in May for Lyft and my mind is blown away by the delay with their 3rd party background check company, Checkr."
SAME. Their "review" took more than two months to complete. For a background check? That should take seconds. As others have said, it's so disappointing when you just want to make a little extra money. The only thing worse is the "customer service" (so-called). Worse than useless. Impossible to reach and when you do reach them, you get boilerplate answers read from a script. No one I've talked to actually knows anything or can do anything. Lyft is a disaster.
My attempt to drive for Lyft has been an unmitigated disaster from day one. I still have yet to drive a single trip, because there's always something with Lyft. First, there was a recall on my car. Then, the "background check" took two months (What is the deal, Checkr?). Then, when I finally cleared that, I STILL couldn't drive because Lyft said I needed to display a tax document in Chicago. I only found this out by going to Lyft's truly terrible support chat, where I informed them that I had received the document and it was in my window, so now what? They literally couldn't answer when/how I would be activated. First the chat said, "we've given you all the information. We're closing the chat now. Bye." Then, when I sent a screenshot of the document, the chat person said, "oh" lol. And "escalated" the case, but told me I would be contact by email so the chat was being closed. Unreal. Bottom line, three months and I haven't been able to book a trip for them and I still have no answers. I didn't even mention that actuall *speaking* to a live person is like cracking the DaVinci code and when you do get someone they give you boilerplate answers that are no help.
I'm a 59 year old amputee that lives at the bottom of a very steep hill. The only reason I called Lyft is I didn't feel up to the walk of about 0.5 miles. From the beginning of the ride she attempted to prolong it. When I mentioned that she was driving in the opposite direction 3 times she finally ended the ride in righteous indignation at the bottom of the hill. Somewhere in there maybe there's a violation of law. Don't know don't care. She dropped me at the bottom of the hill and laughed about it. When I mentioned this during the complaint to customer service, they finally left in righteous indignation too. I'll get my 8 dollars back because I have a good bank but Jesus. What a dodo show Lyft is.
What is going on with Uber and Lyft's background check company, Checkr?
I worked for Lyft a few years ago and of course, didn't have a problem passing a background check. Drove for about a year, then started working elsewhere and lapsed. Re-applied in May for Lyft and my mind is blown away by the delay with their 3rd party background check company, Checkr.
Lyft can't (won't) tell me anything useful other than I have address all questions through Checkr (they seem to be a bot company that can't offer any useful customer service communication). Finally decided to just wait on Checkr's time frame for my background to be completed (which is scheduled for tomorrow).
Fast forward to 2 hours ago, and I receive an email that "...your background check has an updated completion date of July 27-Aug 1."
In no universe should a background check take this long...when I originally worked for them, my background check came back in 24 hours and after uploading all of my documents...I was working within 48 hours. What is really going on?
I am seeing other posters commenting on the need to take this to the media, threaten law suits, etc. But I just wanted an opportunity to earn some much needed revenue while I am in between work gigs. What a disappointment!
I booked a ride this morning with peter from Lyft. He had loud rap music playing & he started to head in the opposite direction. When I asked him to please turn around the hospital is behind us. He pulled over & cancelled the ride saying he had to follow his gps, not what I said. He left me stranded w/o being able to order a new ride so I missed my appt that took 30 days to schedule?!!!
Zero stars. They charged a cancellation fee after driver failed to pick us up. I politely requested the fee be credited back to my account, explaining the details. Their responses were unprofessional and insulting, and they refused to credit back the cancellation fee they inappropriately charged me. It was a small amount, which I pointed out, and fairly answering my request would result in my ongoing business with them, which I also affirmed. Yet they declined to do the right thing, resulting in poor review and total loss of my doing future business with them. The revenue they are losing far outweighs the cancellation fee they inappropriately charged then refused to credit back.
The only problem I have is how we are charged as customers . I've used uber n now lyft for a few years the drivers have all for the most part very nice friendly polite some very engaging n the cars have always been clean plus always just a few minutes away I've never waited more than 4 minutes for my ride . The only problem n i just realized it within the past few months is that I end up paying for more miles than I should my I usually use lyft to go shopping it is a 3.4 mile one way distance from my residence n of course the same 3.4 miles to return. What I have been noticing is that instead of a total of 6.8 miles I have been charge for a 8 or 9 mile trip the pickup n drop off information is usually wrong. One driver brought to my attention that they estimate ur trip via Google tracking meaning satellites problem is the information lyft is recieving is inaccurate. It's happened to me too many times but I've only brought it to the attention of lyft a few times only because I don't want to look like a passenger trying to ride for free. When I do bring it to lyfts attention each time I've been compensated with an adjustment or total refund so they have been very understanding n have shown fairness n good business to my complaints until today n I'm still waiting to see if they will adjust my charge. I started to think of how many people that are using lyft n uber n not paying attention to what they are paying for I've been over charged at least $5/8 more than i should be . Pay close attention to the distance n miles then check the pick up n drop off info I looked On line to see the distance from my residence to my Wal-Mart super center n Daytona beach fl it's exactly 3.4 I know exact address info as well that's how I know I'm being over charged n it's not the drivers it's the method of tracking that's inaccurate so I hope this has been helpful especially concerning seniors n low income people like myself .
Mr. Joey Everett picked up my husband and me at the John Wayne airport from Austin, Texas and our destination was about 40 minutes away at about 4:15pm on Fri January 6th. We waited about 4 minutes after he accepted to pick us up. Mr. Everett was courteous, helpful, and the perfect conversationalist. He was a bright light for the beginning of our weekend for a 60th birthday celebration in San Clemente with family and friends. I would highly recommend Lyft based on our pleasant and easy ride to our destination. Thank you so much for getting us to our destination, Me. Joey Everett!
Wasnt sure who to contact in my case. I want to commend the company, Lyft, on their good samaritan ways. There is one Lyft driver that I want to make a comment on, his name is Tim Baxter. I was stranded In Del Paso Heights, CA, and Tim saw that I needed help. He picked me up as a passenger, and drove me home, so that I could get friends to help me to also get my car home, which was broke down. I read the web page for Lyft and saw that drivers are rated. I want to rate Tim as a 5 star driver. He was very friendly, and drove me safely home. Lyft should be proud of having Tim on their team. If I should ever need a ride, I will be sure to get in touch with Lyft, and also recommend Lyft to my friends and family. Skyelar Smith
Warning when you attempt to apply for LYFT as driver and need to rent a car. It was necessary to rent I car because I own a 2-door convertible. On 5/27/17, I applied and passed the DMV and background check. As of 7/12/17, I still wasn't approved. Numerous times, I received text message asking me to upload the same information, i.e. Driver's Licenses and Car Insurance. Every time, I followed-up with Customer Service and was told to be patient because it is manual process. In the day of technology, it does not take over 6 weeks. Frustrated, I WITHDREW my application. In less than 3-hours, I received an email from Customer Service that I was rejected (without a reason) with the 3rd sentence stating "If you want to move foward to please let them know." This confusion and unprofessional is the reason I WITHDREW my application. It makes absolutely no logical sense. I sent another email requesting for my interaction to be recorded as WITHDREW and not REJECTED because it is misleading. Of course, I haven't received a response. It's my opinion that Lyft really doesn't want persons to rent a vehicle thru them and take advantage of their program to lower the weekly rental cost by the amount of trips you make. If you drive 75 trips per week the rental cost is $0 versus $200. I recently left Corporate America to launch an online business, and wanted to use the flexibility of driving for Lyft to supplement my income; therefore, making 75 trip in a metropolitan area was highly feasible. For a 25-years, I've worked in Management for 3 of the top 30 Fortune 500 Companies but the unprofessionalism and unorganization is the worst I have ever experienced. This is my 1st and hopefully last low-ranking review I will make on business. I have always been a Lyft rider but I will change and refer others to Uber, even in the midst of their current turmoil.
I apply for to drive for your company couple of months ago, and someone was sent to inspect my car and documents, and everything was fine with my car. I thought your office was going to contact me and let me know when to start work. However, to my surprise, no one contacted me. I waited for months and still had no response from your office. I made an effort to contact your office without much result. I am still interested. Please call me. My name is John, and my number is 919-649-9191. Thanks
We are proud to recognize the companies providing the best customer service each year within their industry.
Locate the Lyft corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.
Get immediate support for your Lyft questions from HelpOwl.com.
View thousands of Lyft user reviews and customer ratings available at ReviewOwl.com.
