MoneyGram Customer Service

I would love to see all of the Reps are on the same page cause I felt like you guys don't really care about customers at all, it's been 6-7 months they have been turning me around just to help me find a missing money order. I spent hours and so many back and to CVS just to say there's nothing you can do for me in time like this where everyone is struggle a customer asked to trace a money order of 1158.90 and the best answer is "there's nothing we can do ." Yes I understand a company like money gram should have a better answer than that after spending hours of chatting, talking on the phone and going back and forth to CVS.

I'm not real sure how Tulsa Ok. Became such a criminal city but it must since I sent money to a friend there and now he can't receive the money and as of yesterday I can't either. I didn't know that moneygram was above the law. I lived in Sedan Ks. for a while and I had the option of Wichita, Kansas or Tulsa Oklahoma. Not that I have anything to explain the how and where I meet my friends. Anyway isn't it still a crime to steal money? Hmm. Also how am I, an Air Force vet, a person on your radar? Wow, maybe someone should be looking into the people from india that are breaking the law instead of a veteran with no criminal record?...

Been waiting for only 30 dollars since the middle of February 2022. Irvine Ca to receive . Nothing!!!

MONEY GRAM-One of the worst experience with money transfer and customers service. teller said she had no cash so sent me email transfer but email never received and now money gram not taking any effort or action to resolve or give my money but threatening if going for compliant that will take 90 days and no guarantee of money return

Poor customer service. The customer service person is very rude. Don't want to resolve the issue.

Do not use.

This is the worst company to deal with if trying to find information on a money gram that was cashed but did not go where it should know one in this company knows anything but the website information know one cares that this issue is taking away from the purchaser. I know I will not use money gram again . You have destroyed my credit and the company I bought my car from is getting ready to repo my car. Hope you can sleep at night for not helping honest people who work hard and ask help know one can help at this company when by serial number all info should be able to get with no problem if the money order has been cashed.

Moneygram, Its My Money And My Time, Your Customer Service Person Asked Me More Than Once If I Wanted To Answer The Questions Or Not Meaning If I Didn't Answer The Stupid Questions That I Won't Get My Money And They Could Move On To Harass The Next Victim, I Talked To Her, A Lady That Seemed To Have A Indian Accent, I Told Her That I Was Paying Bills, A Mortgage, Utility Bills, This Went On For Semed Like Forever, But It Was About Thirty Minutes. After This Unplesant Experience, I Made Plans To Not Use Money Gram Again That Was Two Weeks Ago, They Were Making Pretty Good Money On Me And My Wife, But Now They Are Making Zero, Because I Started To Use My Brain. Now, With My Moneygram Phobia, I Send Money And Receive Money A Different Way. I Hope That Moneygram Will Go Bankrupt Again.

To corporate leadership, Every single time which is 3 or 4 times I have gone to pick up money at your Walmart locations though no fault of theirs picking up money turns into a disaster. A headache in which picking up money turns into a stressful,frustrating experience. Walmart has no problem-solving capabilities and makes picking up your money feel like money gram is trying to find a reason to not give you your money. Every time the sender has to call customer service get a refund and do a whole new transaction. I told a friend who came with me today what happened the last 3 times so lets see what it is today!!! So low and behold again a simple process turned into a disaster again. Come on?! Think its time to simplify things because this is ridiculous. Publicly traded company. Hope you fix these issues very disappointing. Someone else I hope comes along and shows you how its done. Might have to file a more informal complaint.

Send Mother money from MoneyGram online I said $30 and then I said $100 my mother is 85 years old and she did not want to use the link to download the fonts so yes money was sent to my mom from my account however they collected at 199 but they never refunded refund my money as Oct 2 can't get anybody on the phone the reps are very intelligent they keep saying different multiple answers there is nothing about this whole transaction seems legal to me except if my mom had just excepted the link today I'm still having problems getting my refund of 100 and then the 30 seriously and we are in the 19th of this pandemic of this pandemic

I have cancelled 4 money orders that were lost . Totaling 3500 dollars . Back in on 6/09/20 I requested four replacement requests. The items remain uncashed , I have yet to receive anything. I'm getting very frustrated and cannot get thru to talk to a representative I'm going to go to the bbb and write a complaint also.

I have four existing case numbers
13631864
13631770
13631711
13575318

I read an email that said the case was resolved however I have received nothing like I said that they remain uncashed .

I went on faltbush avenue this morning at 1529 flatbush money gram on sunday afternoon at 4:20 pm i went to do a transfer for my aunt for her sister in her country,because she used to to the transfer at this location i taught the name of her sister was still in the system,want to make sure that she said to me why i'm acting like a paranoia and start to spray something at her window in front of me said something is stinky and when i went back to fix something on the receipt she said to go to take a shower you are stinky get out of here,and she didn't fix the problem for me,ask her her name she said i don't have any name get out of here.I've never been insulted like that in my life this employee who's working on 1529 Flatbush on sunday afternoon will put the business down Moneygram should fix people she's hiring to have a better service.

I tried to changes the receivers name, but no one was able to help me. Instead the supervisor and associate team up to tell me that they could only cancel the transaction, and I would have to wait 3-10 business for the refund. My dad is disable and had to trouble a long distance to pick up the money. Now he has to go home with nothing, because these people could not do a simple name change. Don't waste your time with this company!

On June 17 I sent money to my elderly parents in Mexico and when they arrived they were sent back empty handed stating that money was already collected. I called and they told me money was there to have them go again and if problem persisted to call from the location. The next day same thing happened and when they tried to call from store there were not able to get a hold of anybody so they were sent back home again empty handed. I called again very frustrated and explained to them I was very upset; I told them my parents are 82 and I cannot have them go and expose themselves in this pandemic to have them go back and forth. The guy that help me was really not listening to me, he asked me to have them go back to the store again. I was trident to stop him from repeating the same thing they told me already and he started to raise his voice telling me excuse me several times. I requested my money back. Horrible experience I wouldn't recommend MoneyGram to any one. Rude and unreliable. I will upset and let you know how long it takes them to return my money. Btw they never called me back for the customer satisfaction review.

moneygram is total rip off scam i sent money and then for no reason they cancelled the whole transaction i will never use again

Hi is there any American people that work for MoneyGram most of these international people can't speak correct English and I having trouble understanding them they need to go back and speak correct English

Moneygram is so I Sent Money To Restore My Power, They Say They Sent But Payment Hasnt Shown Up Yet In 24hrs, Never Ever Will I Use Them For Anything This Is Fowl

After 1 attempt to login on May 27, the message said I was locked out for too many failed attempts, I tried again thinking that couldn't be right, If correct, that tells me someone else tried to get in. The questions the CSA asked me to verify who I am were ridiculous. People from my past, bogus addresses and people....things you can find from people search on the internet. Instead of things like my current address or last 4 of the card I used on the acct, who I've been sending money too etc. after all the dumb questions, I was told I didn't pass the system security questions so I would have to go to a location to do do a transaction. Nearest one to me is 80 miles away! That's why I appreciated doing transactions online. Appears to me that instead of helping me, a customer with an account to get back into the account, they made it impossible by asking questions about people or places over 20 years ago. I can't even open a new account. My only option now is to use Western Union again. So, helping customers or making things easier for customers isn't money grams priority. Not 1 concern that some else may have tried to get in my account.

I will never use Moneygram ever again!!! I tried to send money to a relative and they said it was unavailable for her to receive it. So I called Moneygram and I was on hold for over 2 hours and no one ever came to the phone. The customer service at Wal-Mart called too and was on hold for a long time. Moneygram never picked up the phone for Wal-Mart customer service either. I left my number for them to call me back and they called back an hour later after I hung up the phone. Once I talked with a representative I asked for a refund on my money.

Have been trying since April 2017 to get my $1,700 back from Moneygram it could never be picked up. It shows online it is ready for pickup since April'17 but I cant get a refund. I have made 38 phone calls and spend 29 hours on the phone with promises from Moneygram it will be returned to me for pickup...BUT that NEVER EVER HAPPENS!! Filing a complaint with my State Government

i will never send money through MoneyGram again, now I sent money to my mother by using my debit card, she can't get to it now so she told me to just go and get it back, now when I sent it, it took all of two minutes to take it from my card, now they are telling me it will take three days to get it back on my card, oh it's no a lot of money, it's the principal of the matter, they are a sorry group of SOB's I will never send money on line again

I have yet to receive a return call or refund

hong kong agent at Dragon rise and Rusell street gave the worst customer service in the world. They claimed they dont have money for us to pick up even though we have reference no, id and proof of address, and the staffs force us to go somwehere else with a threatening phrase and tone, claiming they are just the agent, if they like, they can reject us from getting any money at all. I really think Moneygram should strictly consider Not to use the above 2 agents in Hong kong at all.

I Was Going To Take The Time To Send In A Complaint Letter To Money Gram Headquarter, But Won't Be Doing So After Reading All The Complaints. Obviously, You Guys Do Not Have One Bit Of Customer Service. I Sent Money Online To Bf And My Transaction Was Denied And No One Is Able To Tell Me Why Or Give Me A Specific Reason Why Am Being Deprived Of Sending Money Online. Your Customer Service Is Very Crappy, I Spoke To Mark & Cobey Who Clearly Cannot Tell Me Why My Transaction Is Being Denied, Also Stated They Do Not Have A Supervisor Or Manager, Which Is Very Unsual For A Big Company Like Mo. Trust Me, If There Was Another Convenient Option For Me To Send Money To Bf, I Def Won't Be Using Your Service, Cos You Guys Do Not Appreciate My Money.

I used to pay $10 last year to pay for my car bill. When I paid my bill this year, I ended up paying $20. This is ridiculous and I will stop using your business permanently and will discourage others from using your rip-off business as well.

I want to thank Melissa for such wonderful service. Wish all customer service was as efficient as that. Thank u again Melissa. Much appreciated. Charlotte Simpson.

please can you tell if now i have not been able to send money grahm over a year will i now be able to send money i was stopped cose i had sent more then i should i think so does this mean it will always be no to send money for persons to recieve or will it be now clear for me to send, i dont know how this works i need to send some money to my adopted grandson in uganda kampala my name is susan owen

I have been sending money down to Nicaragua

on a regular bases.My complaint is:Charges

While I pay the charges here for sending it,my party on the other end has to pay again to receive it there.

My agent here say that should not be!

If so,I would like to hearr from you.

Yes,I know Nicaragua is not the best country to deal with however Moneygram I would think does not charge twice?

Thanks for a reply. Ham

Awesome Service

I sent money to another country. The person went to pick up the money and I didn't have their full name listed. I called got someone to answer almost immediately and had no problems fixing the name and was told how I could add the persons full name the next time I wanted to send this person money. Very Satisfied with their customer service.