Motorola Customer Service

Sent a phone in for repair a week ago customer service is fast and easy to reach but my phone was not repaired and it came back covered in scratches which they are not willing to fix

Purchased a Thinkphone from them. Really love the concept, the feel, and overall performance of the phone. For the reduced price it is a bargain. It came with a free minimal case that protects the back and glass when laying the phone down. Not enough to prevent damage if dropped, but enough for cosmetics. While removing it to show someone the carbon pattern on the back the case cracked. Went round & round with customer service to see if a replacement is available. Apparently no has a clue, nor is there one anywhere to be found. In the end with the lack of knowledge and poor support I'll be returning the phone. I've been using different Motorola models for years and this will be the end. Goodbye Motorola.

I purchased the Motorola Edge fusion 30 magenta bundle Apr5 2023. The left ear bud has had nothing but problems since JULY. I have made Motorola aware of the issue. They keep giving me the run around saying they'll get back to me. Here it is December and they're still giving me issues on replacing the ear bud. It's not that difficult people!! I've seriously never had such horrible customer service in my life.

Worst experience in service.

I just went to Best Buy and purchased an unlocked Motorola 5g 2023 phone and, I have noticed the picture and video quality is noticably lower quality. I have had two Motorola G Power models and the color dept and overall experience is/was far better than on this model. Something has changed with these and I am not pleased.

Your Customer Service Sucks! I Have Waited On The Phone For 3 Hours Yesterday, And 2 Hours Today So Far And Noone I Mean Noone Has Anwsered The Damn Phone!!!! This Is Ridiculous.

Do not buy Motorola phones, horrible customer service! Forced apps sent to your phone you can not delete!!!

Sent a phone in that was 10 days old because it would not turn on. Received an email that it was being replaced or repaired. Today I received the phone back not repaired. All of the paperwork they sent says that it was repaired. When I called and talked to three representatives over a 45 minute span, they told me that it was bent and not under warranty. Not only was that not true, they sent me several papers with the phone saying it was repaired. Such a disappointment. I would never buy another Motorola product.

Ordered a new phone on a Wednesday night to replace my broken one. Didn't care about price, repair or any other BS. Just needed my new phone. They shipped immediately.
Specifically requested notice for arrival as I needed to sign for it.
NO NOTICE. Ups was the shipper,no notice, I wasn't home, but they dropped at an Access point down the street on Friday. The Access point wouldn't allow me to pickup until the next business day which was Tuesday due to a holiday. Motorola couldn't help, wouldn't help.
I suggest picking your own shipper with your own demands. Since it is YOUR MONEY! VERY DISAPPOINTED IN MOTOROLA AND UPS. REMINDS ME OF THE USPS.
YOUR MONEY, MAKE IT YOUR CHOICE!

After being forced to update my phone, it's now garbage.It won't scroll, it freezes up,my games won't play,the keyboard is all stupid.The phone is trash.Why do you force an update that ruins the phone? I don't even know what good the update was suppose to do.Who cares? The phone was fine the way I got it I could care less about the update.Especially after it turns my phone to trash.

A protection plan was purchased in addition to the warranty to replace the item if it was damaged the screen was not damaged they said the phone was bent and they were not going to replace it after I purchased the protection plan that they worded differently when I was talking to the person in the paperwork that I had in front of me from the purchase agreement I don't believe Motorola is honoring their warranties and do everything they can to try to get out of honoring them

I bought a phone for $600 and it broke within 2 months and the company claims that I have water damage and they won't replace my phone I've been a loyal customer for years My father-in-law and like my mike metroka has several patents with you I am disgusted by your customer service. You just made me eat $600 for a phone that I had for a month and a half I will never ever buy a Motorola phone again. And I will be letting my father-in-law know exactly what you've been doing with the patents that he created for you I believe he has 13 of them. It is really sad how far your company has dropped

WiFi calling stopped working immediately after Android 12 update. Worked great on Android 11. This is the second phone that did this. First phone was sent in for repairs and worked as it should afterwards. Reported problem with second phone and they want $125 to fix it. Warranty on 2nd phone had expired about 14 days before they sent the Android 12 update. Now I'll have to purchase another phone to get my WiFi calling back as it is used in a basement office that can't reach the tower. Two phones with the same failure. Been using Motorola for years but no more. The quality products and service are gone.

The newest update ruined the accessablity of their phones.

I have chased my tail like a dog for a year with both my carrier and morotola about the issues i was having with the moto g pure i won't go into the hell I have been thru to find out they do not work on 5g systems nothing but lies till I find out for myself I would never trust this company and their lies I have indured just finger pointing till I informed I found out myself about a the phone I've had two of to fix an issue they knew about and won't cast for those who need it to run grim this unhonest company

The new Bluetooth earbuds are worthless. Can get the volume above a whisper. Have 3 different one all 1-3 months old. Motorola customer service gives the good old run around. The phone has been good.

How about you stupid mother f****** let a mother f***** make a f****** call to you f****** useless c*********** f****** money sucking pieces of s*** instead of f****** giving them the runaround and trying to charge him to answer a f****** question how about that you f****** c**********

I have been a Motorola faithful purchaser and user for the last 5 cell phones. Purchased through Verizon an EDGE which after several months gave me all types of problems. Verizon was very nice and replace the phone with a refurbished EDGE. After a few months it had same and more issues than first one. Called Motorola customer service and after talking to 3 people including a supervisor was told I could only exchange for another refurbished one which I am sure would give me same problem. Asked why after 2 phones I couldn't get a new one.....NO !!!
I was a loyal customer with Motorola from flip phones to 5G.I will NEVER buy another phone from them and tell everyone not to deal with a company that doesn't care about loyalty when their product is defective after 2 tries. Hello Samsung/ LG / and anyone but Motorola

I purchased Edge 20 and found it had the worst camera I have ever used. Totally not user friendly and defies logic

Very bad. Agents are just following a script and have no knowledge. I sent my phone for repair and same problem persisted on return

I had a problem with my phone and needed it repaired. I found out that you will not send me anything to my post office box. It is the only way I can get mail. This is b.s. why will you not ship a small box to a po box but I can get a telescope sent there? This is asinine.

They had my old MOTOROLA phone to be repaired and never returned it. I called customer service and there was nothing they could do - THE WORST HORRIBLE COMPANY THAT I HAVE EVER PURCHASED - Biggest mistake I should have bought an APPLE phone they would not be defective!

I am very disappointed that I purchased expensive hearing aids only to find that Motorola phones do not support hearing aid streaming like other androids do.

Their customer service is a joke ! Did not understand my issue and when transferring to supervisor it cut me off!

Customer service is a joke

I love my phone but, just as with amy model of phone there is not enough system memory allocated. So, even though I purchase a phone with 256gig of memory you only allocate 6gid for system. It seems obvious why this is and that is, once it updates the operating system a number of times it runs low and causes us to purchase another phone way more often. I resent this, and Motorola as well as other brands should stop with the dumbness and not cheat us from keeping a phone useful for very long!

Had an issue with my Mortorola G51. Yes I like simple phones. My phone just cr@*ped itself. From a nearly fully charged battery it just went dead. Tried to kick start it again, but to no avail. Rang the Service Centre and expected a long wait. Phone answered in less than a minute. Had a pleasant lady named Eileen. She was able to provide me with clear instructions, and a process to restart the phone, without doing a factory reset. I was very impressed in her professionalism. Wish Optus had someone like her.

Iv worked in the tower industry installing the equipment to make my phone's work for over 5 years now, the biggest concern I've always had was the dependability and how durable my phone is. I have had a Motorola phone for the last 6 years now and they have had a few bugs but one thing has always remained consistent I have never broken a screen and it always turns on (except when I was to hard on one). Currently I have a Motorola edge and so far it has proven to be a dependable phone outside of a few random restarts at semi inconvenient times but overall I haven't had any complaints. So now for why I'm writing this, a few weeks ago I was working in Indiana on a 285 foot tower and my biggest fear in doing my job outside of falling is that one day I would drop my phone and I would potentially loose the data that wasn't uploaded to the cloud, well on this particular job on the last day of working on the tower I was taking closeout pictures for Verizon and I got a phone call from one of my buddies as I was talking to him I decided to put my phone in my front pocket of my coveralls (I never do this) and continued to work. As I was working I leaned through the tower to secure a line that had popped out and as I leaned back I felt something catch on my person and come loose, as this happened I quickly thought what could that have been that I just dropped, I thought " uh oh that was my phone" I immediately yelled "headache" as loud as I could as I watched it fall hitting the tower about 100 feet below me and then landing out in a field next to our compound we were in. I use my radio to ask my foreman to go out and pick it up hoping it was still intact and somewhat useable still as I had some of the information for the site we were on saved to my phone, when he picked it up I asked "how bad is it" he replied "the screen is coming on but I don't know your password" as soon as he said this the Bluetooth speaker I have that I was listening to music on started playing again me and the guy I work with just started at each other with amazement that my phone had just fell 285 feet and lived. My foreman pulled my phone back up to me with the rope we had rigged and I got it out of the bag he sent it in, I looked at it top to bottom hit nothing appeared to be wrong I hit the power button and there was the unlock screen I put in my password and couldn't believe there wasn't anything wrong finally noticing my phone's new battle scar it now has a slightly twisted frame it doesn't interfere whatsoever with how it works and now I have a cool story and an even cooler proof evey time I show my phone to someone. Iv said for years that "the phones are built like tanks" and they only prove it time and time again for me I still have my previous Motorola which has a dent in the screen if you're ever getting a phone based on dependability and durability go with a Motorola every time.

Just bought the Motorola edge 2021. Love it. I had a Samsung 8 for 6 years. Battery would not hold charge . Did a lot of research. Love the speed, easy to use. Battery is awesome! I got a great deal. Very satisfied with this phone.

Moto G 4 started having ghost touch problems. Called for service. They emailed a shipping label on Friday, I took it to Fed X on Friday. Replacement delivered on Wednesday. Tracking emails kept us in the loop.

Mabeen was very helpful and sorted out my problem patiently

I do not understand why so many people have been having problems with repairs. I had an excellent experience. I sent my phone in to be repaired on a Friday and got it back the following week in brand-new shape. I think if you do everything as they tell you to, and add the order slip inside the package AND write the reference number outside the box, then you should not have any problems. I had a few questions, and the team did great at answering them. Plus, when they say that you will get it back within 3-5 days, they mean they will FIX IT AND SHIP it back within 3-5 days. Keep in mind that the phone takes time to be shipped there and back. In addition, people have mentioned that the people who work at Motorola services have thick accents. I can see why that may be bothersome, but they are doing their best to help. If you're going to criticize them, find a reasonable thing to criticize on. Finally, I live in the U.S. This is probably why I haven't had many problems with all of this. However, I can see why things may be different for people overseas. Ultimately, my experience was stellar.

have bought moto X play in Nov 2015, since last 10 days the main camera is not functioning. Every day i spk to the customer care who have been helpful, but some technical deptt chaps have to call for help which has not happened too date. Wondering what to do...no other way to lodge a complain which can reach some higher up to react. Sad state of after sale services....

I just wanted to say that I am very happy with Motorola products I have a Motorola cell phone right now that is amazing. I want to include that Motorola replaced my broken cell phone after I had purchased a brand new one was not even for days and they sent me a brand new almost brand new one which I'm very happy with I want to thank Motorola and Verizon together for the support and help and making their customers happy. Please continue to be such a wonderful company Motorola on Verizon together you guys rock I really love your products and your services thank you so much!!!!!!!!!

I have only had a positive experience with Motorola. For example, my son bought a Nexus 6, and noticed a small scratch in the USB cord. I called Customer Service, and they asked for the IME number and address and they sent out an entire charger and USB cord in a sealed retail package. A year later I bought a LG Nexus 5X, with a loose charging port. LG said I had to return the entire phone and charger (I had to pay the shipping) and they will fix then fix the charger. I was curious, so I called Huawei about their Nexus 6P and found their policy to be the same as LG. So, given the choice I would certainly pick Motorola over Huawei or LG. Fortunately, if you buy a Nexus, Google will take care of the warranty for the first year and two years if you buy the extended warranty, which is 80 bucks, but if you do not want to deal with poor customer service, I would probably recommend the warranty, which also covers breakage.

I wanted to write a review in regards to the customer service I received when I spoke to a Motorola Customer Service rep at a Verizon Store. I recently purchased a Motorola Droid Turbo and not long thereafter, the glass cracked. They requested a replacement phone to be sent to me. A like brand new phone was shipped to me very soon. I was very happy with the service. I sent my broken phone back with the shipping label provided. I want to thank Motorola for the awesome service that I was given!!! THANK YOU SO MUCH!!!

100 percent in satisfactory with Motorola service,they are only 2 Motorola service centers in Visakhapatnam, but both of them could not give better service for consumers please see to it Motorola and increase number of service centers in big cities like vizag also.we living in vizag facing this much problem then how this Motorola could serve consumers all over India??????

I own a moto g and I play metal gear solid portable op game on PSP emulator around for 5-6 hours daily. Playing game for such an extended period of time put too much strain on my handset's screen and it got damaged beyond repair. Thus, I visited a nearby Motorola Service Centre quite reluctantly because it was a physical damage ( I suppose) and was not covered under warranty. But, surprisingly, they replaced the display unit with a new one within 24 hours without asking a single question. Hats off to Motorola Service Centre!

My phone stopped charging suddenly one day. I purchased a custom phone from Motorola online, so I contacted Motorola instead of my carrier. The first agent I chatted with was rude and not helpful and dismissed me because my phone would not power on and I did not have the box with the meid. She did not even attempt any troubleshooting. I closed the chat with her and found the requested meid on the Motorola website by myself and got another agent. I sent my phone in on Monday and got my replacement on Friday, so I am pleased.

I had my x for about 5 months and not long ago I dropped it out of my car, yes the screen was smashed in several places. Bummer, I have no insurance either. So I decided to contact Motorola asking the repair price, they asked to see photos of the phone etc and if I had bought it from them direct (off the Motorola website)

They had replied that it's out of a warranty repair but as a goodwill gesture they would repair it FOR FREE. Couldn't believe this. So they sent a pre paid label to me to send off the phone, dhl to Germany of all places!
Further still, they actually sent me a voucher code TO DESIGN A NEW ONE ON THEIR WEBSITE FOR FREE!

So I'm now the proud owner of a new x (different colour scheme now) and I've not dropped a penny.

Motorola were very quick in response, and as you can see have an excellent customer service, I'm amazed and so is everyone I've told.

So just a huge thanks to Motorola, for their exceptional customer service.

My first Motorola phone was moto g 1gen the they upgraded my phone to moto x 1gen for free.I had it for 3 months i broke the screen i send to them.they said they upgraded it to moto x 2gen 2014 costume edition for free.the costumer service is amazing

I am a one of the Motorola customers from India. I've been using Motorola phones from a very long time and I must say that I am totally satisfied with the quality and overall user experience. Company left India but i did not shifted to any other company because my phones never needed any service or repair. Most of the people might come here to give negative feedback but i am here to give a true feedback for the phones that I bought. First I bought Moto SLVR L6 which was one of the thinnest mobiles of its time and it worked really well. Then I bought Moto ROKR E6 - one of the earliest touchscreen phones and a linux operating system (Worth every penny). Used it for 4 long years without any problem. And believe me I am a carefree user. I did not handle it with delicacy. It just went well. Then I bought defy plus- the rugged series phone which was my first android (a bit dissapointed because of its slow processing speed but the size, handling and built quality I'll simply give it 5 stars.) I recently shifted to moto g(1st gen) only because I needed a bit faster performance.

So after this long experience with Motorola I would say that product quality and satisfaction is good but still there are a few things that you can consider for improvement. I am a designing student and I know very well that its not easy to attract a huge set of people having different mindset just by one product(as moto g did it quite well).

I am not just another customer of motorola products but I am someone having a good taste of designs and market strategies as well. I saw that your strategy of selling phones online was a big success and was obviously a very good idea. But you could have made it much better. Because moto maker is not available in India so you should have given an alternative. Like if there were original printed back covers for moto g and moto E definitely it could have affected the sales positively. In addition to that you could also sell some attractive accessories at minimum possible price. India is a price tag oriented market. If people here get anything (let it be colorful printed back covers, let it be colorful earphones or other cheap accessories) at a fairly cheap price they love it (provided you are not lowering the quality by a considerable amount).

Recently Motorola launched Moto g 2nd gen. Here you improved the specs a bit but I personally believe that its not going to be as big hit as was original moto g because... Dimensions. yessss. Survey can tell you that people want bigger screen but the thing is that some people want it to be more handy. So now there you have a problem that some people want a handy phone and some want a bigger screen. So solution to this problem was easy. You could have made same phone in 2 different chassis. In this way you don't lose a single customer. Because the phone was sold online you could have manufactured these different sizes according to number of customers for each group. In fact same goes for Moto X. In Moto Maker you can add this another option of choosing some predefined dimensions of phone by choosing the chassis size.

I've got a whole set of ideas for proper marketing and that is only because there is still room for improvement. Hope that you'll look into this advise. Anyways keep the good work up. Hoping to see some good products soon in the market.

-Just another customer

In my recent run-in with Motorola customer support, I was in contact with 3 different phone reps. 2 of them were brilliantly helpful, while the other was decently helpful but seemed a bit annoyed.

Besides getting ahold of an actual human being (took a long time to figure out where and how to get to talk to one), the service of the people was good, as well as how fast it came back. I never post reviews, but I just wanted to put out a positive thing about Motorola. They fixed my phone, free of charge, after the backlight went out on it. They said it would take 5-7 business days, and it took them 6. The people were also very nice as well. So thank you, Motorola.

I have a Droid Razr and absolutely love it. Anyways, one night I had a few too many Jack Daniels, decided to change the password on my phone (and forgot right away) and was soon locked out of my phone. With my natural impatience and short fuse, I decided to rip out the battery in hopes that I could restart it that way...BIG mistake. Don't EVER try to take out your battery, it ripped this little pink strip that is inside the battery and caused my phone to not receive any power. The next morning I took it to Verizon, they told me since I wasn't due for an upgrade, that I can pay $650 for a new one. Told them to go pound on salt. Then I decided to call Motorola. The Motorola customer service rep was very helpful and patient as I explained what happened. He sent me a RMA # and instructions via e-mail only moments after we spoke. I followed the RMA instructions and sent it to Motorola Repairs. Well, 5 business days later, I received a tracking number from FedEx that my phone has been serviced and sent back. They shipped it overnight! I was so excited and so surprised that no one even called me to collect a repair fee, since this was obviously my own fault. So sure enough the next day my phone came back with what appears to be a new backing and a fixed battery, all at no charge. I am so happy to have it back and couldn't be more thankful that Motorola actually cares about customer satisfaction. I will definitely continue purchasing Motorola products in the future, and for all you people out there, don't let Verizon or your cell phone provider fool you into paying a ridiculous amount for a new phone, just send it back to the manufacturer first! Thanks Motorola!

-M. R.

my droid screen turns black and i have no physical damage to the phone ...at first rude representative and then tranferred me to a very sweet and respectful representative n helped me with the waranty.

Thanks for the tel #. The promts were a bit lengthy and I did not give my cell # until the guy explained that it would be used to call me back if neccessary (later I discovered that the cell # became my account#.) He spoke an unaccented english, and after a 2 min hold (to check on stock) he returned to let me know that the warranty bluetooth ear bud part will arive to me in 4-6 bus days. I can't complain about the service - it wasn't great but it wasn't bad either - I'd call it satisfactory.

Motorola products SUCK! Although the customer service is great, the products have a lot of flaws and bugs... and the warranty policy doesn't guarantee a working replacement or resolution.

I had some issues with my Motorola Atrix 4G. I was promptly take care of by a representative, then I was transferred to a very kind, American level 3 support agent. He was very apologetic and was understanding with my issue at hand. My issue was resolved within 15 minutes and I had a great communication experience with Motorola's support call center. They also know what they are talking about, it's like they HAD to be trained to know about everything! A+!

Motorola defy with camera defect. Cam and camcorder show upside down all time. Motorola support fooled me two times to send it to their repaircenters. The first repairenter doesnt exist. The second could not repair it because it had motorblur they said. I am impressed - never motorola again.
This issue started 8 july and is still a problem.. They are always friendly and are very sorry and apologize.