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Motorola

Customer Service Ratings and Comments

Motorola is ranked #224 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 26.46 out of a possible 200. This score rates Motorola customer service and customer support as Terrible.

NEGATIVE Comments

18 Negative Comments out of 19 Total Comments is 94.74%.

POSITIVE Comments

1 Positive Comment out of 19 Total Comments is 5.26%.

Issue Resolution

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Terrible Overall Customer Service Rating
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  • It's all been said already, having a truly remarkable experience trying to even talk to someone. I sent my phone in for repairs, got it back, week later doing the same, will never purchase another Motorola product again, goodbye moto

    Anonymous 8/13/10 1:50PM

  • Operator told me that the hold time was excessive and I would be called back. Waited three days. Called Tech support again. Was told I would be emailed return instructions in 24 hours. 24 hours later, nothing. 6 hours later, got the instructions. Have to pack and return the bluetooth headset to get a replacement! Replacement will be made 10-15 days after receipt of the defective unit. Two years ago when I had the same problem with the bluetooth I had then, I was just sent a replacement which is how it should be. I was considering the DroidX since I currently have Verizon, but I'm going to the IPhone. Not only has Motorola lost a customer but, sadly, so will Verizon Wireless (although their tech support has been first rate)

    Anonymous 8/5/10 6:32PM

  • Motorola is the WORST F%$%@#%g company to do business with by leaps and bounds over the others! Don't do business with this company if you have the slightest chance of ever having to speak with an customer service agent. 2 1/2 weeks of leaving my phone number with a promise of a phone call back within the hour - twice requesting a supervisor and 2 1/2 weeks later - NO CALL BACK. Not to mention the customer service being outsourced to india or ??? And, the hangups and endless cue they put you in hoping for you to hangup. And did I mention that when you call the 800 number for "Returns" or "Customer Service" there is NO menu item that will direct you there??? What's up with that? Spare yourself the head and heartache of dealing with this company. I am a VERY patient person.... but they have pushed me FAR beyond sanity!

    KSteele 8/5/10 10:53AM

  • I asked for repair on my cell phone 7/26/10.
    Today is Aug.5th and they never emailed me a prepaid label as promised. So I mailed my cell phone back at my expense on Aug.2nd.
    I emailed them to let them know how unhappy I am with their customer service which hung up on me 7 times in 6 days and they haven't responded. I will never purchase a MOTOROLA ever again & I will make sure to tell as many people as I can about their TERRIBLE customer service.

    Anonymous 8/5/10 7:17AM

  • I have invested one hour and 45 minutes in two different calls and still have no reselution for my "in Warrenty" bluetooth. I won't buy another Motorola product.

    Anonymous 8/2/10 10:35AM

  • I bought a cell phone from best buy. The manufacturer is motorola. After three months of owning the phone the speaker stopped working. I tried returning the phone to best buy. The carrier is boost mobile and they don't do exchanges and because the carrier is boost best buy couldn't exchange the phone. So the best buy associate called motorola. Motorola said that I would have to pay to send the phone to them so they could try and repair it. So in the mean time I would be without a cell phone. I totally lost my cool and I smashed the phone. I run a small business and my phone is a necessity. The solution here was very clear give me a new phone and keep my business.Needless to say that I'll never and i mean never buy another phone made by motorola. Motorola was once a company that made great products but now their fighting to stay in business. So do yourself a favor and don't buy any of the products made by motorola. When I decided to write this complaint I came across tons of complaints about motorola products. So save yourself the frustration because I've already went through it for you.

    sederick1 7/5/10 3:24PM

  • motorala company sucks...worst service...worst products...why the company is in existence..i dont know...only making fool of customer and filling their pockets with money which is not reasonable to their products and services they provide.....it is better to shut down the company rather making fool of customers..

    Anonymous 5/31/10 4:20AM

  • You guys need to update the motorola cliq with the qwerty keyboard. It needs android market version 2.0. I bought my mom one for mother's day so she could have google earth on her phone if I had any idea she couldn't get it until she gets an update I would have just got her a different phone. I called t-mobile to find out when it might be happening they couldn't tell me they said to call motorola, and I just got off the phone with your customer service representatives and they don't know either. You guys need to get on this please. Update please...

    Alesha044 5/22/10 9:32AM

  • I have recently purchased a boost motorla i776w cell phone stil in the box. since day one it erases my setings wheb ever the phone is turned off then on again. it doesnt ring or notify me when i have tex messages coming in. I try to go to down load wallpapers or ring tones and the screen will come uo insufficiant memory. And to make matters worse I cannot get well reception where I live.I have tried to take the phone back where I purchased it and they will not refund or exchange my phone. Boost said to call motorola. Motorola said to either mail it in or take it back to the store. I depend on my phone. I cannot afford another or be without one. Sinceraly, Totally frustrated!!

    misstrudey59 4/19/10 12:11PM

  • Contacted Motorola support about a simple warranty issue. First off - can barely understand the agent, as their English is bad. Finally get to a point where I have a reference number and am told they will send me an email on how proceed and return the item. 5 days later, no email. I call back, wade through a senseless phone menu, finally get a guy on the line, and after being put on hold, get disconnected. I call back, go through another round of senseless questions asked by the agent (who is your cell phone provider - I'm not even calling about a cell phone!) and eventually get promised another email within 24 hours.
    This is the type of customer service that raises blood pressure and makes you want to never buy another Motorola product again.

    Anonymous 3/30/10 10:20AM

  • On 2/22/10 I contacted AT&T about my Motorola Razr2 V9x which I had purchased through them because of my business (I needed a B/T) & they recommended this phone. I have had GREAT success with this phone-UNTIL this past weekend when the port started acting up-no matter what device (wall, car, & computer) I used to try & charge it with. AT&T informed me my warranty was up by 30 days & their was nothing they could do for me. So I went to the store I purchased it from & they also told me the same & that they didn't know anyone that could work on it-but they did try & sell me a new phone. I use my cellphone for work & home-24 hours a day! I do not abuse my phone-just USE it! I called Motorola direct & they suggested I pay a 1 time fee of $75.00 & send the phone in & contact AT&T & get a loaner. 1st of all why would I spend $75.00 when I can get an Apple I-Phone from AT&T 2G 8gb for $100.00 or a 3G 16gb for $200.00. I chose conveniance for inconveniance?

    Anonymous 2/26/10 8:38AM

  • Everyone has their breaking point, mine was reached today with Motorola, a company from which I have purchased AT LEAST 14 different mobile phones. Currently my account has 4 users with Motorola Razrs - (see for yourself on the image that is attached). I'm one of those people who gets to using a certain brand and sticks with it, but no more for this company. They are bad news and have lost perspective on the importance of their customers.

    Why am I fed up and finding a new company to purchase phones from? Because Motorola believes that they did me a GREAT BIG FAVOR by fixing a defective phone that was brand new! They say that because I purchased a new phone from a secondary market that it has no warranty! I'm not sure if that will hold up in court, it's certainly not how automakers or other businesses consider their warranty.

    Now understand that the phone I purchased was an US Market model, even the person who did me the big favor admits that it was made for my carrier AT&T and sold in the US - but because I didn't purchase it from AT&T or Motorola, they do not recognize that it is a product to be responsible for. Yes, it's a MOTOROLA RAZR phone, YES, THEY MADE IT and SOLD IT TO SOMEONE IN THE AT&T Network, but because I didn't buy it from them directly - they won't stand behind it - even though it was BRAND NEW and I produced a receipt showing my purchase of a new phone.

    Let me also mention, that I purchased several of these to find that they suffered from a well-known defect that is clearly documented and that my request to replace the phone with a new one, was not honored. Nor can they tell me how or what they supposedly did to fix my phone.

    I also learned that they didn't even have the postal code for their own service depot shown correctly on their web site.

    I've learned that their customer advocacy group can lecture you on what is covered and what is not covered in detail and talk to you in a demeaning tone (ty - Julie. the self-proclaimed manager of the operation)

    I learned that according to Julie, there is no one else to appeal or talk to and that Motorola leaders and executives don't read correspondance, they simply forward it to her for handling. UGH!

    Goodbye Motorola, and you can say good-bye to a person that has (over the years) purchased:

    3 Motorola V551 models - some of my first mobile phones
    2 Motorola MPx220 models (a terrible problem-ridden phone) though I stayed with you after this one!
    3 Motorola Razr (orignal versions)
    2 Motorola Krzrs (which didn't last that long, though I thought it was one of my kids being hard on them) - and -
    4 Motorola Razr V3xx models - one in Gray, one in Black, one in Platinum, and one in Red/orange - without a back that attaches properly!

    Motorola, I'll bet that you'll miss me, more than I'll miss you!

    TC 2/22/10 4:40PM

  • I have had a problem with the ear piece on my Boost motorola i776 and tried to get some assistance. First, I had to find out the date I purchased the phone. Okay, that is valid. When I found out that information to send the phone back. The representative at motorola kept hanging up on me. I never could get through to Boost or anyone to get my problem resolved.

    swetchoc 2/1/10 8:22PM

  • I have Boost as my cell phone carrier and I was issued the Motorola 1335. The phone blew/quit after a short time recharging and I took it back to Best Buy, which made me purchase another 1335. Yesterday the second phone blew while on the charger. I have been unable to speak with anyone at Motorola and need advice as to how to get the phone repaired or replaced at no extra cost to me.

    fightingirishlass 1/27/10 7:52AM

  • i have motorola v8, since last 2.5 years and since first day problem of battery, only work half hour and as per spec. shows 8 hours talk time, and the last 2.5 year, i am asking for battery and customer care in UAE, but no body knows, i am sorry so to say for poor management to really difficult for ordinary person to understand your vision / approach.

    i went every shop for battery and charger but no body have these accessories in all over uae, and this is really very v v v bad experice of my life for choosing motorola mobile,

    i call yesterday your dealer techno care, and asked for my battery, charger and software, the reply was no, and my mobile is not working since 2 days, i work in govt. department my all important numbers are in v8 mobile.

    also i request head office numberand requst for complain but shey says she dont have permission to give any email or number.

    kindly some body can give me reason that why i will go for new motorola with such a bad experience.

    TARIQ MUSTHAQ 1/25/10 12:23AM

  • i got a hold of a person who barely spoke English and refused to connect me with a supervisor i could not understand what he or she was saying then they hung up one me. Motorola has very poor phones and customer service i am now out $250 dollars and have a defective phone

    hoopty 12/28/09 6:42PM

  • Is it impossible to get a simple answer these days? I have an older cordless phone set and one of the handsets is not working properly. I just need to know if a) All I need is a new battery ....maybe it is not accepting the charge, b)The individual handset needs replacing (the other on is fine ...I am ASSUMING the base is also fine) or c)it is cheaper to replace the entire system (and loose my stored phone numbers or have to re-enter them). After this horrible experience of not being able to even ask my question I will NOT be replacing this phone with a Motorola product ...I hope there is some other Buy American option. POS It is NOT YET Nov 24 and I still cannot talk to anyone on a phone. This is not satisfactory. Jean Carroll

    POed Cordless phone owner 11/20/09 9:53AM

  • Motorola have really gone downhill. Customer Service and repair are exceptionally poor, quality of their products are poor also. If your phone needs repair under warranty don't expect it back earlier than 6 months, the repair centre just tells you that they are waiting on parts. For a company supposedly in the leading technology market Motorola are way behind, somewhere in the 80's I think..Very very unhappy and disappointed customer. Most of their customer service can't help you as they are in the Phillipines and have poor English skills.

    unhappy Motorola purchaser 7/21/09 5:28PM

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  • I was able to reach someone by phone with a few prompts. An unlike the chat service, I was able to get warrant service and a replacement. Thanks so much for the number!

    Anonymous 9/16/09 4:51PM



  Contact Information  
Cell Phone/Mobile Devices & Bluetooth
866-289-6686
Cordless Phones
800-353-2729
Home & Office
877-466-8646
iDEN Customer Support
866-770-6136
Sprint/Nextel Phones
800-453-0920
Complete Motorola customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Motorola customer service phone numbers and contact information at ContactHelp.com
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