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Motorola

Customer Service Ratings and Comments

Motorola is ranked #146 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 30.69 out of a possible 200. This score rates Motorola customer service and customer support as Disappointing.

NEGATIVE Comments

6 Negative Comments out of 7 Total Comments is 85.71%.

POSITIVE Comments

1 Positive Comment out of 7 Total Comments is 14.29%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • I have had a problem with the ear piece on my Boost motorola i776 and tried to get some assistance. First, I had to find out the date I purchased the phone. Okay, that is valid. When I found out that information to send the phone back. The representative at motorola kept hanging up on me. I never could get through to Boost or anyone to get my problem resolved.

    swetchoc 2/1/10 8:22PM

  • I have Boost as my cell phone carrier and I was issued the Motorola 1335. The phone blew/quit after a short time recharging and I took it back to Best Buy, which made me purchase another 1335. Yesterday the second phone blew while on the charger. I have been unable to speak with anyone at Motorola and need advice as to how to get the phone repaired or replaced at no extra cost to me.

    fightingirishlass 1/27/10 7:52AM

  • i have motorola v8, since last 2.5 years and since first day problem of battery, only work half hour and as per spec. shows 8 hours talk time, and the last 2.5 year, i am asking for battery and customer care in UAE, but no body knows, i am sorry so to say for poor management to really difficult for ordinary person to understand your vision / approach.

    i went every shop for battery and charger but no body have these accessories in all over uae, and this is really very v v v bad experice of my life for choosing motorola mobile,

    i call yesterday your dealer techno care, and asked for my battery, charger and software, the reply was no, and my mobile is not working since 2 days, i work in govt. department my all important numbers are in v8 mobile.

    also i request head office numberand requst for complain but shey says she dont have permission to give any email or number.

    kindly some body can give me reason that why i will go for new motorola with such a bad experience.

    TARIQ MUSTHAQ 1/25/10 12:23AM

  • i got a hold of a person who barely spoke English and refused to connect me with a supervisor i could not understand what he or she was saying then they hung up one me. Motorola has very poor phones and customer service i am now out $250 dollars and have a defective phone

    hoopty 12/28/09 6:42PM

  • Is it impossible to get a simple answer these days? I have an older cordless phone set and one of the handsets is not working properly. I just need to know if a) All I need is a new battery ....maybe it is not accepting the charge, b)The individual handset needs replacing (the other on is fine ...I am ASSUMING the base is also fine) or c)it is cheaper to replace the entire system (and loose my stored phone numbers or have to re-enter them). After this horrible experience of not being able to even ask my question I will NOT be replacing this phone with a Motorola product ...I hope there is some other Buy American option. POS It is NOT YET Nov 24 and I still cannot talk to anyone on a phone. This is not satisfactory. Jean Carroll

    POed Cordless phone owner 11/20/09 9:53AM

  • Motorola have really gone downhill. Customer Service and repair are exceptionally poor, quality of their products are poor also. If your phone needs repair under warranty don't expect it back earlier than 6 months, the repair centre just tells you that they are waiting on parts. For a company supposedly in the leading technology market Motorola are way behind, somewhere in the 80's I think..Very very unhappy and disappointed customer. Most of their customer service can't help you as they are in the Phillipines and have poor English skills.

    unhappy Motorola purchaser 7/21/09 5:28PM

  • Submit your comment >>
  • I was able to reach someone by phone with a few prompts. An unlike the chat service, I was able to get warrant service and a replacement. Thanks so much for the number!

    Anonymous 9/16/09 4:51PM



  Contact Information  
Cell Phone/Mobile Devices & Bluetooth
866-289-6686
Cordless Phones
800-353-2729
Home & Office
877-466-8646
iDEN Customer Support
866-770-6136
Sprint/Nextel Phones
800-453-0920
Complete Motorola customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Motorola customer service phone numbers and contact information at ContactHelp.com
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