New York Daily News Customer Service Complaints - page 2

Within the first week of moving into my new house I received a cold call from the Daily News offering a free 2 week trial subscription. I NEVER go fo rthese things because you always have to call up to cancel at the end of the free trial and I NEVER remember to do so. So when I asked the sales rep what I needed to do at the end of the free trial he said "ignore the invoice". For someone who doesnt remember to cancel free subscriptions and therefore never signs up for these things this was what I needed to hear. So I went with it. What a mistake! After the 2 weeks was up I kept getting delivery and sunsequently kept getting invoices and phone calls asking for payment but like I was told to do, I ignored them. So I finally called up and explained the situation, spoke to a "supervisor" and explained I wasnt going to pay the bill because the rep completely misrepresented the terms. She said if you look at the bill it says you need to call to cancel! I said but I was told to ignore the bill! She said the bill will not be removed. Yesterday I get a call from a collection agency!!! I owe $7.52! I told them the story so it was noted. Called the Daily News back today and ripped them a new (blank)! I have subsequesntly emailed 7 On your Side as well as the Department of Consumer Affairs. Funny thing is I read the Post! I will fight this to the death out of principal and will never even glance at a Daily News again!

I subscribed to the Daily News home delivery via their website on a Tuesday. I was charged for the subscription that very same day. I did not receive a confirmation email of the transaction. Days after subscribing, I still haven't received my newspaper. I continued checking the status of my account on their website everyday and it kept saying my address and phone number were not in their system. I called their customer service that Friday and they said they have no record of my account. The representative said that by Monday, it will probably be in the system and that I would PROBABLY start receiving my first paper then. On Monday, still, I had no newspaper delivered. I called customer service again, indicated I was already charged for the subscription, delivery still haven't started and I am still unable to check or even verify my account online. The representative was still unable to pull up my account based on my name, address or phone number. I was advised that it takes longer when a customer subscribes online or at the store and all I could do was wait. He could not give me any information since he has no record of my account. I informed him I was already charged for it and did not even receive a confirmation email of my payment. The representative was rude and just kept repeating to call back on Wednesday. I wanted to cancel my subscription but was unable to since they did not even have a record of my subscription. I will now call my credit card company to dispute. I am very unsatisfied with the NY Daily News delivery customer service. Shame since I actually like the newspaper.

I have called the Daily News customer service 3x regarding my home delivery being stained the how do a I say this well I will just stay it dog urine... YES! I was quite disgusted and advised the representative if this continued I would cancel my subscription... well long story short upon canceling the next day I found a note left from the news paper delivery woman expressing her disbelief in my statement & asking me to tell HER how it happened.

I called customer service and advise them of this note and asked if the is common practice they said they would have someone call me back - A man by the name of James Lizarazo calls from circulation & in a questioning tone asked me "What’s going on you got a NOTE left in your News paper delivery?" I said yes & told him how it all started with the dog piss on my paper.. He repeated what I said in a you got a be kidding me voice & at that moment I advise him I could not discuss this at this time
(I was quite angry) - I did not get his full number 646??? So I called customer service & requested a supervisor and was told they are on a brake and will not be returning for a half hour but for me to give them my contact info and the supervisor would return my call & I also asked for James Lizarazo to call me back as well - it never happened...I waited this morning for the delivery girl with my pissy papers... the note leaving delivery girl did not deliver today... Queens NY

To Whom it may concern:



I placed a call this morning 1/22/2010 @ 8:34am and spoke to a representative named Jermaine, my request was to speak to a manger. I was told no one was available and one would call me back. At 11:32 am another call was place and I spoke to a rude and nasty representative her first initial started with (R), again I was told a manger would call me back. As to date I have not received any returned calls.

To my understanding, The Daily News was to PROVIDE customers with assistance professionalism. However, today I was greeted both times with attitudes and rudeness. Are managers and supervisors just too busy to return a simple phone call ? or are they too busy? Or lazy and just don’t want to be bothered. I have been in the CUSTOMER SERVICE field for over twenty years and was always told FROM day one IF a person asks for a MANGER transfer the CALL no QUESTIONS asked. Personally I have never treated people this way as I speak and treat people with the same RESPECT AND CURTISY that I want to be TREATED.. No one is THAT busy NOT to return a Phone call.
***A HOME DELIVERY ISSUE**