Orbitz Customer Service Complaints - page 3

long time customer and traveler. Use travocity and expedia and price match is never a issue Wether it's with in there own company or others. however wait times are 2 hours and when you call they just say sorry and no help is given. they rather lose a customer than help with the actual problem. Do t know why I use them but I will make it my job to report on every website due to the lack of non customer service they just want to collect your money and speak on policy

It Is Impossible To Call Anyone From Australia - None Of Your Numbers Work. This Makes Dealing With Orbitz Impossible!!

Orbitz had systems issues that cost me over a thousand dollars and my vacation.

The app, website and email notifications showed an incorrect itinerary. When my wife and I went to the airport, we found that our first connecting flight no longer existed. They could only offer us a flight the next day from another city. We had to cancel our vacation and lost over $1000. Worse yet, the entire vacation was booked through Orbitz. Even though they made the mistake they did not fully refund the hotel.

Don't make my mistake. Never use a booking site for a vacation. It offers no convenience or protection. Always just book directly through the airline and hotel.

I used flight credit from a cancellation to book an air ticket from ATL to BOS on the phone with Orbitz. I was even sent an email confirmation of my reservation with an online ticket number by Orbitz upon a follow-up phone call. When I showed up to ATL expecting to travel, the ticketing agent informed me at the counter that while Orbitz had made a reservation for me to travel that day, they had not actually issued me a ticket, so I could not fly. Since I had to fly to an interview, I had to purchase a ticket on the spot that cost me a hefty $900. I called Orbitz at the airport and after a seemingly neverending phonecall, was assured by the supervisor that I would be refunded the difference between $900 and my original ticket ($250) since it was Orbitz's error to not have issued me a ticket when making the booking. However, two weeks after travel, I received a reimbursement for all of $250. I called them again and was promised an investigation within 24 h but a week later am yet to hear from them. It's shocking that companies are allowed to get away with daylight robbery like this!

I booked package from SFO to Cancun 01/16/16 - 01/23/16 for $3544.00 on Monday 12/14/15 at 7:00 pm (PST). On Wednesday 12/16/15 at 10:00 am (PST). less that 48 hours from the time of booking, I called customer service, because the package price dropped to $3390.00, I spoke to the agent and then to her supervisor (the info is recorded) and they both lied to me about not having "best price guarantee".

This is an absolute horrible service. Will never use again. Orbitz booked a hotel, told me it was refundable, next day I had to cancel the hotel and they would not refund my money for the 2 night stay even though the 2nd night was 24 hr. cancellation and the 1st night was 8 hrs of cancellation.

Good day, this is David Rankin, I booked a trip for two from cayman island to Dhaka Bangladesh on oct 12th. You guys charged my credit card then I received an email later that night stating my flight was canceled. I rebook two days later and flew out on the 15th. How ever emirates has still dot a hold on my account for roughly 2800 dollars. I have had no luck in getting ahold of someone to help me get this straight. Could someone please contact me It's been about a month now and they haven't taken the funds from my account but are holding it. I need it released. Thank you

Customer service rep. was not helpful at all. Was already staying at the hotel and wanted to extend for one night. Rep would not match the same price as the day before, even though they matched a competitors price the day before. He told me I could file a claim under price guarantee. I spent half of my morning on the phone with another rep. setting up an account so I could file the claim. Once that was filed I received an email back from them stating that claims had to be filed two days prior to the stay. I feel the rep. misled me just to get me off of the phone. I called and spoke to a supervisor (Sally) and she was not helpful and was very hard to understand. I will not use their services in the future. The first rep. should have informed me of the two day clause, but didn't. This is not a good practice if you want repeat business.

10/30/2015
I just had to relate the bizarre experience I have had with Orbit.

We have been watching the travel services for several weeks hoping to book a vacation to St. Martin for next year. We have been to this particular resort before and knew just what we wanted - a room on the second floor with a balcony view of the ocean. One morning (Oct 30) a great deal came up with Orbitz and I booked the entire vacation flights+hotel+car + pick up & drop off at home. All great. I took all the defaults and it took no time at all.

Later in the day I checked my email for the receipt and there it was. The hotel was right but the room was on the ground floor with a garden view. I called Yelp to get it straightened out. They gave me two choices: Cancel or "upgrade" for an additional $700. I explained to the representative that he had just given me an illegal choice - essentially a bait and switch. He said he had no choices. I asked for his manager. After 90 minutes on the phone I finally was told that a manager would call me - no names, no callback number, just that a manager would call me. This is classic bait-and-switch. "We'll give you your money back now that you have caught us if you go away". the other choice was that they could open an "investigation" and if they found in my favor they would upgrade at their cost (this choice was only offered when I insisted on speaking to a manager). I said great but what are my options if you don[t? I would have to pay over $1000 in cancellation fees unless I cancelled before tomorrow night at 10pm. So again they were encouraging me to walk away.

I should add that during the 90 minutes on hold I did some investigating. I went through the same booking steps as before except I didn't finish the credit entry. I read through the final summary (which is only shown once just before you pay) and there it was in fine print - garden view. I sent pdfs of these pages and my confirmation into the tech support and during that 90 minutes, the first support person walked through the same steps and got the same result. There was no doubt, no need for an "investigation". When you clicked on one thing you got another.

I have had some crazy contacts with customer support but this one definitely takes the cake. Support center is in the Philippines and obviously the support people have no power to help at all, simply charge for upgrades. In the end, I just cancelled the trip. I will never go back to Orbitz.

Hello,

I just recently came back from a trip to the Dominican Republic that was booked as an All-Inclusive vacation package (air/hotel) purchased directly from Orbitz.com. We had quite a few problems with the hotel we stayed at and feel we did not get our money's worth plus the inconveniences ruined our vacation. We are not happy and I'm surprised that Orbitz lists this hotel with the rating it received as a 4 star resort.

todayI booked a hotel but Orbitz canceled my booking ..
I'm wonder what is the problem and why you didn't refund me the full amount?

I have used Orbitz for all my travel and have never in 35 years experienced such horrible awful customer service ever ever EVER!!!!! I had a $1740 credit .. after checking the airlines for a price to use the credit, the price for the ticket I wanted was $1088.00. Upon calling Orbitz to book this, after speaking to four clerks and two supervisors, I was told I needed to pay an additional $2000 for the tickets. I actually thought I was hearing incorrectly. Neither me nor my husband will ever ever ever use Orbitz again. We eventually came to an agreement that cost me an additional $500...

I bought a ticket for Austrian Airlines from Dulles, Virginia to Sarajevo, Bosnia, and choose seats that are convenient to me due to medical need. It was not honored, furthermore, I've got the worst seats there are. I will never buy tickets from Orbitz again.

Hi,
I am very disappointed with the service provided by Spirit Airlines. The flight was delayed and we were given the choice of paying $55 to take our small carry on bag in the cabin or pay $50 to check it in.

At the layover in Atlanta, they made all the passengers disembark and did not say that the plane would be boarding right away. From the time I got off, used the restroom and bought a bottle of water (since the plane would sell water for $3 and only take credit card) to the time I returned to sit at the gate, the plane had already re-boarded and left me stranded in Atlanta.

I spoke to the attendant at the gate and she was very rude and told me that I could either be put on standby for the flight leaving the following day (and added that I would likely not get a seat), or I could stay in Atlanta until Saturday.

I was not given any guidance on what to do or where to get help. I then had to go from airline to airline finding a flight that would take me to my final destination. After walking all over the airport and paying $506. with United Airlines so I wouldn't have to sit here in Atlanta for two days, I finally was able to sit down and rest.

I normally would just suck it up, given that I was taught to do that during my 9 year service in the U.S. Army and two deployments to a combat zone, but that same service has left me dealing with PTSD and upcoming hip surgery and I find it disturbing that I was treated this way when I have sacrificed so much.

My medication is now sitting in Philadelfia and I'm stuck here in tears dealing with the hip pain and emotional distress of not being able to take my PTSD and depression medication.

I know that this is not Orbitz responsibility but I wanted to let you know the horrible service that Spirit Airlines provides since you book flights with them. I hope that me sharing this leads to changes so that no disabled veteran has to go through what I am going through.

Thank you for your time.

I used Orbitz to book flights to Scotland. Somehow my daughter's last name was blank on the booking. When I got to the airport the airline could not make the change since I booked through Orbitz. I was on the phone for several hours and as someone else pointed out, they read scripts, everyone does. I understand the need for "policy" but some common sense and agility to satisfy customers would be basic customer service. I ended up having to book four new flights out to Scotland at my expense. I'm disgusted. I've tried emailing the email address that is listed on this site and other email addresses to no avail. I will never use them again.

They only care about getting your money. ..beware, no concept of customer service, a bunch of robots reading scripts

OMG I am so mad!!! I dos muy reservation for august 30 and you guys cancelled it without telling me why i just saw the email of the cancellations

Made hotel non refundable reservation this morning via Orbitz but got the date of by a day. Called immediately to correct but after calling hotel, Orbitz, hotel, Orbitz was told nothing could be done. Hotel web site had a 1 day allowance for such mess ups but not Orbitz. Not a happy Orbitz customer. My take away is never reserve a non refundable room no matter the rate offered.

I booked a motel from Orbitz believing it was one heck of a deal. 170 for 2 adults and 2 kids. What I got was a over priced motel turned into low income apartment slum that was actually for one person bed. I said that Please Please be very careful using orbitz, they work with shady motel companies that will nickel and dime you any way they can. I would advise that you look elsewhere as my family has become victim to one of their clients and it is disgusting. please tell your friends and family to avoid orbitz.it's a mistake and we would like to apply our purchase to another mote. The desk clerk informed me that I make any changes with my purchase with Orbitz and it's out of his hand. I gladly called Orbitz and they informed me it was the other way around. I was glad because the desk clerk said he would if he could but it's on Orbitz so I had Orbitz contact the gentleman who then claimed that no refund or changing of any room is possible and I need to live with my mistake. I can see if my party of 4 was all young adults and we were trying to party it up in a motel. He saw my babies and my pregnant wife and knew it was Honest mistake. We are not wealthy and this was our one trip this summer and it was ruined because the man cared more about losing my money then accommodating a family of four. He was going to charge me 20 dollars for each additional person and no new beds or new room was going to be taken care of. This place is lakeside American value inn in south Tacoma WA. His name is Jassa and he will nickel and dime you for anything. Please avoid this motel and using Orbitz.

Orbitz charged a penalty of 99.975% of the total package price (in this case around $4,000) for an air/hotel/car package when I tried to cancel only the hotel. In my experience, hotels will cancel up to 24 hours ahead--perhaps, in some cases, with some penalty. (And we were prepared to pay a penalty.) Fool me once, but NEVER AGAIN will I use Orbitz. Better to spend the extra time booking the components of travel one at a time.

And, by the way, the customer service rep's accent was so thick it was difficult to communicate. Under other circumstances, I would have had the patience required to understand what she was saying. Where is their call center? Mongolia? Katmandu?

Orbitz Customer Service is Rude and has no clue how to help anyone out. I will never recommend Orbitz or there insurance company for travel. Both Ripped me off of $1700.00 and change. The unprofessional attitude is unbelievable. Orbitz should be ashamed of them selves!

My wife and I booked a weekend out of town (110 miles away) through Orbitz. We got a confirmation and booking number. Upon arriving at our destination, we were turned away by the hotel clerk - apparently, Orbitz overbooked the hotel by about 6 rooms. Understandably upset, I called the 800 "customer service" line and was promptly put on hold. My wife and I sat on hold, in the parking lot of this hotel for 2 hours. Orbitz was not only unable to relocate us for the night, but we were forced to drive back home (2 3/4 hours) in the middle of the night. I requested a call from a manager and was assured a call would be received within 24 to 48 hours. Three (3) days later no call was received. Furious at the lack of consideration, I took it upon myself to call them. After being on hold for another 20 minutes, the agent informed me that no manager was available to speak with me, but insisted I would be contacted by the first available manager within 1 to 2 hours. Three (3) hours later, I received no such call. Becoming more and more furious with this terrible customer service, I called again - only to be informed that Orbitz was undergoing a system update and I would have to call back 2 to 3 hours later. BTW, has anyone noticed that not a single agent speaks fluid English? So, to recap; my wife and I drove approximately 6 hours round trip for absolutely nothing; spent roughly 3 hours on hold only to accomplish zero; and have received no absolutely no compensation (other than a refund of the original booking) for a ruined get-a-way weekend. Word of advise: NEVER, under any circumstances use Orbitz to book ANYTHING - EVER! Unless you want to be like me - wasting even more of your time by typing this review that may or may not be read. NEVER USE Orbitz. TERRIBLE, TERRIBLE!!!!

Booked flights through Orbitz. Got stuck in Florida because the airline booked on did not even fly out of the Florida airport!!! Called Orbitz and the agents were idiots, placed on hold several times, finally told me to figure it out myself and book my own flights! Talk about being left on my own in an airport. Then had to call back to discuss reimbursement for the flights that didn't exist. I would not be composing this complaint if Orbitz had stepped up and actually helped. But just the opposite was the actual experience. Caution to check flights.

We cancelled our hotels 36 hours in advance due to extreme weather from tropical storm Bill in Houston, TX. We phoned Orbitz and spent nearly four hours and eleven phone calls, trying to get a person to speak to us. We finally gave up and cancelled the rooms via the Orbitz website AND direct phone calls to the hotels. Orbitz charged us for the rooms anyway, although we were canceling more than 24 hours in advance (clearly within hotel policy). We will NEVER use Orbitz again and we will counsel our friends and associates to NEVER use Orbitz.

Had to have been the worst experience I have ever had in a business transaction. I had to cancel/change a flight due to a family illness. The agent literally left me on hold (with no warning) for more than an hour at one point. All told I was on the phone more than 4 hours. The agent was either totally incompetent or outright untruthful. I made a choice to cancel rather than change the flight because she told me the voucher credit could then be used directly with the airline. (I didn't want to ever have to deal with Orbitz again.) When I called the airline, they said we had to rebook through Orbitz. Had we been told the correct information on the phone we would have made a totally different decision on making the change. Now, we are out more than $500 on a change fee and nothing to show us. Through the whole process, no one seemed to care. They were just trying to get rid of us. That's all that mattered to them. Avoid Orbitz at all costs. If they are cheaper, it will end up costing you more in the long run.