Search for a Company by Name

Orbitz

Customer Service Ratings and Comments

Orbitz is ranked #32 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 70.83 out of a possible 200. This score rates Orbitz customer service and customer support as Disappointing.

NEGATIVE Comments

40 Negative Comments out of 58 Total Comments is 68.97%.

POSITIVE Comments

18 Positive Comments out of 58 Total Comments is 31.03%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • I recently booked an Orbitz trip to Aruba (AP110101014CM8VBS). When I booked the airline,seats were assigned for the return flight but the flight to Aruba said "seats will be assigned at time of departure".My husband recently had knee replacement surgery and needed an aisle seat. I contacted an Orbitz rep but he said that he could not help. A few weeks before, I went to the Continental web site and found that there were only two seats available (neither was aisle and they were not together). I took the two seats for fear that we would be shut out. Luckily, I called Continental 24 hours before the flight and got an aisle seat for my husband.
    When we arrived at the Radisson, they had no record of our reservation. I showed them the Orbitz confirmation but it took us an hour to get a room.
    Needless to say, I will be reluctant to use Orbitz in the future.

    phyllis 2/3/10 8:23AM

  • We had a great trip planned through Orbitz, suffered through the young man who could barely be understood, and at the end were charged much more than was on our screen. To our amazement, customer service did not care, did not apologize, did not offer anything except "have a good day". The lack of caring really shocked us and we will not be going on that site again.

    Anonymous 1/21/10 9:59PM

  • I tried to use my credit card for a flight/hotel/car package and Orbitz charged my card 2625 dollars and refused to give me any reservations or tickets and when calling Orbitz live representatives named Marla and later Morris they refused to cancel the charges and refused to give me reservations or tickets.

    Terrible service when a noted Corporation commits scams or fraud.

    Russell Burrows 1/15/10 11:01PM

  • Wished i had seen this before I made reservations.
    Do not trust Orbitz to honour what you request. Once you push the utton once you have identified your flights, they send the bill with a different iteneray.
    THERE IS NO CUSTOMER SERVICE -SENT A NOTE TO TEHM THROUGH THEIR CUSTOMER SERVICE TAB - 5 DAYS LATER STILL NOTHING SO POOR AT REACHABILITY - ASSUMING THEY DON'T WANT TO BE REACHED NOR WANT TO COMMUNCIATE BECAUSE THEY DON'T WANT TO RESOLVE ANYTHING -WANT YOUR MONEY PERIOD.

    Anonymous 1/6/10 8:43PM

  • On the way back home from Hawaii, found out that they had only booked one leg of our journey: Kauai to San Francisco, but not SF to Chicago.

    Their phone number is very hard to find on the website and not available really anywhere else. Imagine trying to get it while at the airport!

    Finally got through, and they had no idea what I was talking about. Took about 1 hour to get it resolved, and all they offered was $50 credit, despite the fact that we would have probably missed our flight had we not come super early.

    Hate Orbitz. They suck

    mmemartinez 1/5/10 12:41PM

  • To make a very long story short since I've had to recant it several times over the last two months, I will cut out many details and try to be as brief as possible.

    I purchased tickets from Germany to Athens in May 09 through Orbitz.
    I was married on 24 September 09 in Germany and we were heading out on 3 October to the Greek islands.
    On 3 October we showed up for our flight, and the airline had changed ownership and was no longer running flights out of Germany.
    The airline stated that our travel agency Orbitz was responsible for notifying us because they had the information that the flight was going to be cancelled.
    Many thousands of wasted dollars later, all I want is my airline tickets refunded, which I was told by an Orbitz rep (on several different occasions) would happen within 45 days. (it was 14 at first and then they changed their story) Regardless, the customer service has been horrible, their answers don't make sense, Manager's don't seem to exist. My refund was supposedly issued on 11 Oct 09. It's Dec. 30 09 and I still don't have it.

    Carolina 12/30/09 3:28AM

  • My most recent flight was cancelled due to weather problems. My problem was that no one called my contact number to inform me of this situation to do so.

    mdpbmc 12/21/09 6:39PM

  • orbitz was aweful! we accidentally made a duplicate reservation because we got no conformation from orbitz, when we called (sat on hold, talked to a rep we could not understand) they had us call airlines. Then the airlines had us call orbitz,(on hold for both for several minutes), when we did finally get it worked out and credit and the flights reserved, once again we got no conformation. When we flew, airlines had no record for our flight and we had to buy new all over again!!!!!!!!!! Never again!!!

    extremely frustrated 12/15/09 12:15PM

  • Up until this episode with Orbitz my experience has been positive. Last April I booked a flight to Mexico that cost me $519. I received a message that due to the swine flu it was recommended that any unnecessary traveling not be done. I now tried to reschedule the flight to Mexico yesterday, Dec 9, 09. I was told I would have to pay an additional $648!!!! And that I could only use the ticket for Mexico... which contradicts what I was told last April.
    I also suspect that this is being done to thousands of other people who cancelled last April flights to Mexico. I am very disappointed in Orbitz.

    Ivar 12/10/09 3:52PM

  • Worst service by orbitz.....never experienced like this before.....I will tell my friends not to book tickets with orbitz anymore.....I want to save my friends and family members from trouble.......

    Mala 12/4/09 5:42PM

  • after speaking to someone in india who was very nice but hard to understand, i was then tranferred to another number and had to listen to all the rigamaro, i was finally connected to 'dale' he said hello this is dale, i said, hang on i need to adjust the volume on my phone...and he promptly hung up on me....

    Anonymous 11/16/09 8:25AM

  • I booked a flight through ORBITZ earlier today. I have in the past used EXPEDIA with NO PROBLEMS ever, but for some reason used Orbitz and after spending 15 minutes of my time looking through all the BULL CRAP they want to sell you booked my flight only to receive an Itinerary 2 hours later tat was INCORRECT. There customer service wants to give me my money back on my credit card in 5 -7 days and tells me to book another flight. THEY SUCK I would never EVER use them again.........john Adams

    Pissedin STL 11/12/09 7:03PM

  • DO NOT USE ORBITZ!!! Very poor customer service. Ended up doing some things on my own around our travel. Also, they really dropped the ball by not letting us know our flights from Seattle to Maui were cancelled!! Thank goodness I just happened to call 3 days before our departure date as I wanted to print off the intinerary and could not. We would have ended up in Seattle with no ongoing flights- plus they were fully aware I was travelling with someone with a disability who required a wheel chair etc. I have wanted to discuss this with them but believe I have now been put on 'ignore'. Oh well- we were going to use them for 2 more upcoming trips but never again and I tell everyone I know- DON'T USE ORBITZ!!

    DISTRESSED 11/7/09 6:46PM

  • Bought a package to a Greek island through Orbitz. Orbitz made a mistake and gave "control" of our flights to wrong airline. Awful customer service finally admitted their mistake but refused to do anything for us. Had to re-purchase flights a cost which exceeded the cost of the entire package because Orbitz would not re-book us, especially when they figured out it was going to cost them a lot of money to do so. On my credit card, most of the charges were passed by Orbitz to the airline directly, so I have almost no recourse against Orbitz. DO NOT USE ORBITZ. Go to the airline directly. I learned a big lesson here.

    angangang 10/21/09 5:25AM

  • I just spent 2 hrs 15 minutes on the phone with a customer rep out of MX City. Nice guy, tried to address my issues. After 2 hours, it turned out that since it was an airline problem, ORBITZ couldn't help me! I told him the problem (flight delay due to equipment issues) first off! So for 2 1/4 hours on the phone I saved $25 on the hotel room! Definitely not worth the time on the phone!

    mikejo 10/7/09 6:48PM

  • VERY POOR SERVICE. KEPT ON HOLD FOR EXTREMELY LONG PERIOD OF TIME.

    Anonymous 10/6/09 2:35PM

  • horrible experience...agents are in a foreign country
    nd we got o resolution to our problem

    pamela 10/5/09 9:44AM

  • takes forever for customer service to answer the call,please note that not only your time is valueable, you will loss customers

    Anonymous 9/19/09 11:05PM

  • Orbitz ruined my family's whole trip!!! what a nightmare!! i booked a package through orbitz with my visa debit card to fly to boston mass from florida, but orbitz failed to tell me that the car rental place did not accept visa debit cards so my family was stuck out in the middle of boston in the middle of the night, (with 2 small children) and had to pay 80 dollars for a taxi just to get to our hotel. and had to pay lots of money for food to be delivered to the hotel and we were stuck in a hotel for 4 days doing nothing because we were unable to rent the car with a debit card. but yet orbitz took that same debit card and charged me for the whole trip. when we called them they said that they were experiencing difficulties with their computers so they could not put in for a refund at that time. later when we called back they said that they disclosed the "no debit card policy" in an e mail that they had sent to us which was a lie because when i went back into my saved mail it said no such thing. i have advised just about everybody i know to never use orbitz to plan a vacation and to pass the word around/

    rhojay 9/6/09 10:23PM

  • Dealing with Orbitz has been a nightmare. I am currently on hold and have been for quite some time.

    I canceled my flights a while back and was assured I would get a credit to fly on the airline I chose, which in this case is alaska airlines.

    So, since I can't use the credit orbitz wide on any airline, I find a flight on alaska air that will work for a weekend get away.

    I originally paid 550 for two tickets

    and I am getting a 200 credit and I am still on hold... 45 min

    oa 8/26/09 11:49AM

  • Need mailing address for Orbitz customer service. Have been calling/e-mail for three weeks. E-mail responses tell me to call. Agents that I talk to on the phone have problems with English skills and tell me to e-mail my problem.

    Anonymous 8/4/09 6:48AM

  • Orbits touts "No fees" for airline bookings. But I was charged $13.98 for two domestic flights. It took 25 minutes on hold to get the charge canceled. I should have just booked directly with the airline.

    Anonymous 7/28/09 9:42AM

  • *** BEWARE*** Orbitz Customer Service is really bad. Wait until you have a billing issue and see where you get! In my case I was incorrectly billed for a minor as an adult for the vacation package. After numerous hours & days of run-arounds, transfers from Supervisors to Managers to incompetent boneheaded agents. Even my CC company cannot help me. This really sucks for the customer.

    My advice to you is to find the package deal you like on their website then call the airline or property directly. Give your money to their competitor, Don't give Orbitz/Cheap Tickets your money. This will give you a piece of mind.

    cancun dave 7/20/09 8:22AM

  • I bought tickets online from orbitz on 07/05/09 and did not get the confirmation email with all the info for my reservation. I called customer service and they gave me the run around. I finally got through yesterday and today I received a confirmation in the email only to find that my name is not spelled correctly. Orbitz is the worst site because I have never had this problem with other travel sites. I will never try or use Orbitz again.

    madhatter 7/14/09 2:02PM

  • first off. NEVER USE ORBITZ FOR ANYTHING. I recently booked a trip to costa rice with my debit card. the transaction went through and then without reason four days later I was charged a second time for then entire vacation. this unconsentual charge placed my account balance in the negatives resulting in a pretty bad overdraft fee from my bank. I used my day off from work to correct the matter with orbitz which was like pulling teeth. at first they told they would "look into it and email me within 5 days with their findings". when my money was finnally returned to me, it seemed like they were doing me a favor. after all the frustration and wasted time i still had to pay out $117 in overdraft fees.(thanks you citizens bank) which orbitz claimed was "not our responsibility". I'm absolutly amazed by the level of irresponsibility and disorganization of orbitz. I hate this company. I made it my personal business to never let anyone I know book with them

    Anonymous 7/14/09 11:26AM

  • We booked a flight to Cabo through Orbitz 5 months before our vacation. We were 5 family members who took time off of work and made many arrangements getting passports etc to take this trip. On the morning of our trip we get a call from Orbitz confirming our trip and telling us our flights from Vegas to Cabo were all on time and confirmed. They quoted our flight numbers etc. We thought WOW, what a great service. We waited online for 40 minutes to get to a ticket agent at US Air desk in plenty of time to catch our 10AM flight. We get to the desk and the agent told us our flight was changed to the 7AM flight and we were all "No Show". They said they contacted Orbitz weeks before to tell them of the change in time, but Orbitz never notified us. We could not believe what we were hearing. Why didn't someone from US Air call us? He said Orbitz would not give out our phone number or e-mail address. He tried to get us on a flight the next day but everything was booked solid for the entire week. We had to cancel our vacation and it was all because Orbitz called us with the wrong information the morning of our flight. My husband was on the phone with Orbitz for 20 minutes and they would do nothing for us. They offered us a $50 voucher to use Orbitz again and we told them what to do with their $50 and we said we will never use Orbitz again. They didn't even care. I call this very poor customer service and we have told all our friends about our experience.

    MrsYo 6/24/09 11:50AM

  • First time using Orbitz, I will NEVER use them again.
    High fees and the worst cumstumer service ever. Weird emails from them, unsure if my flight is scheduled properly. Worst of all - they need to learn how to type credit card information in properly which would have saved endless calls back and forth between the mathmematicians at Orbitz and my bank. After talking with C.S. at SAS airlines I've found that this is a common problem. Still not sure if my flight is scheduled properly as of writing this.

    Sockpuppet 6/1/09 8:46AM

  • I am on hold right now. It has been a one hour, three people. My flight was cancelled. Orbitz didn't contact me. Both the airline, Air France, and Orbitz are saying it is the other that can change the booking. That is not resolved. But I can say with no hesitation that Orbitz's customer service is the worst and though I have used them several times in the past, I will never use them again, even if they had a cheaper flight.

    Mortimis 5/17/09 5:06PM

  • I tried to purchase a ticket off their website but got an error at the end of the purchasing process. I called the customer service to purchase the ticket over the phone. The man that helped me was actually very nice and told me that they could waive the extra fee for purchasing over the phone since I was originally trying to buy it online. But, once the man tried to process my order, I was informed that the flight I want didn't seem to be available and they could offer me a different time but couldn't give me the same price. They wanted to charge me $50 extra and I told them I didn't want to do that. The man continued to try and persuade me to buy it but I began to get annoyed and repeatedly told him no. He eventually stopped and after getting off the phone I went to the actual airlines website and got my tickets cheaper.

    miche 5/15/09 9:06PM

  • I had a horrible horrible customer service experience with Orbitz. The guys who answered phone name was Cody. He was very rude to me and didn't even apologize to me in the end. I don't know how those kind of people even work at customer service!!!!!

    Mm 5/12/09 8:55PM

  • I've read lots of negative things about ORBITZ and they are all true, they don't know what the hell they are doing, they don't update their website and sell packages that are already expire. They will take your money within minutes of the purchase but when it come to refund you must call so many times, I hope all customers do their research before using them, and also make sure you let the BBB know about their business. Please buy your tickets direct from the airlines, do not feed this company.

    Anonymous 4/13/09 11:03AM

  • you can add my name to the top of the list of people that will never use orbitz again.

    ihateorbitz 3/27/09 8:30AM

  • Orbitz Sucks!
    They would not help me when I needed to cancel a flight. The people answering the phones to supposedly help you are like robots without any feeling. What ever happened to customer service. Well, for sure they don't know what true customer service is! I won't use them again!

    kat 3/24/09 11:16AM

  • Orbitz is playing "bait and switch"--offering a low price then changing it in the last minute. I will not be using them again.

    Anonymous 3/20/09 11:57AM

  • I booked a room for 2 nights, the room I booked wasn't available, didn't want the available room, 25 days later still waiting for refund, the hotel manager didn't charge me but orbitz still won't refund, I'm going to keep on them, but the hotel manager said the best thing to do is, check the price on orbitz, and then call direct, 99% of the they will give you the same price AND your room is reserved, not just what is left, as with orbitz, that's in there small print, the extra time is worth it!

    Anonymous 2/26/09 9:49AM

  • Terrible service. I have called no less than 5 times and they keep transfer me from one operator to another. I have been on the line for more than 60 minutes !!!!! and still unable to rebook a flight that was cancelled before.

    Anonymous 2/7/09 11:25AM

  • I very recently booked a trip through Orbitz. During the checkout process, a spa package was offered as an add-on ($79). Since the resort chosen has a spa and the offer did not clearly publish the offer apart, I added the offer to the purchase. A few minutes after I selected the offer and completed my transaction, I printed off my itinerary and the spa voucher. Only on the voucher was clarity given. The voucher lists eight resorts, none of which is the resort booked, as redeemable locations. I immediately called customer service to correct the purchase. While the customer service representative did attempt to assist me, the manner in which the situation was handled was inappropriate. The blame was immediately placed on the customer with an attitude unbecoming of the very nature of ‘customer service.’ This booking was my first time using Orbitz. As a frequent traveler, I have never encountered this type of approach to customer service; furthermore, after reviewing Orbitz’s Code of Ethics, I am very surprised, and disappointed, this event occurred. Offering a spa package while a customer is booking at a spa resort seems to be an ill placement of non-related services. The effect of such ill placement is quantified when booking in foreign countries, which often provide limited, hazardous, or costly options for transportation. In addition, the subsequent ill treatment of a customer is inexcusable. After being placed on hold for two extended periods of time, I was instructed to call the next day (December 16) to, hopefully, rectify the situation. While this situation has not been resolved, I wanted to express my utter disappointment in Orbitz’s customer service. This experience has truly affected my opinion of the company and has placed a damper on my celebratory trip.

    ENR 12/16/08 8:11AM

  • well i booked a room at a ski resort in colorado through orbitz....
    i called the rosrt to confirm becausethey accept dogs and i was taking mine...
    first off there was an extra fee of 20 dollers per dog per night that i was un aware of...thats was not on the orbitz site..
    then i find they have no reservation for me at all....so i had to hunt a number for orbitz online...then i have to sit on hold while someone from there calls the resort and gets it figured out....i have been on hold for more than 20 min and i have just been told they have to fax something to the resoty so i have to wait on hold until they get it there and its confirmed....
    now keep in mind i still have to call the resort and pay that extra fee for my dogs after this is over......a crock
    im stressed and my vacation hasent even started yet!
    not a good experience for me at all and i will not use orbitz again in the future.

    Anonymous 11/23/08 8:49AM

  • Purchased an airline ticket through Orbitz. Weeks before the flight, I changed my plans and tried to cancel or change the ticket- in some way not loose all my money. Not only was reaching someone at Orbitz a huge pain, but the representative was rude and insisted Orbitz could do absolutely nothing. I was shunted from Orbitz, to United (whose rep actually gave ME a lecture about how awful Orbitz is), to LOT Polish Airlines (who were lovely and helpful) and back to Orbitz, and then kept on hold for 20 mintues. When I finally demanded to speak to someone who would do something, it turned out that "they could help me all along". I eventually changed the ticket, incurring a fee of $150, and wasting about 4 hours of my day.

    Anonymous 8/29/08 2:58PM

  • Purchased tyickets 8/11/08. Notice on fare stated last day at this price. Paid$220.99. Check prices today and at Delta and the price showed $175.00. It inferred that the price was going up. Now both Delta & Orbitz are advertising a lower price. Their notification seemed to be false advertising.

    Anonymous 8/13/08 5:33PM

  • Submit your comment >>
  • I had a problem that my initial rep couldn't resolve, but I asked for and was quickly connected a supervisor. "Meg" was courteous, frequently updated me on progress while I was on hold, and totally resolved my problem in a very short time.

    DLB

    Anonymous 2/1/10 6:57PM

  • To Whom It May Concern:



    I would just like to take a moment to commend the outstanding customer service of Orbitz representative Wesley, employee # 030565.



    Wesley provided outstanding customer service in a lengthy complicated travel issue that was successfully resolved. It is rare to find a customer service representative who is so dedicated and committed to doing an excellent job. Great job! Thank you!

    Wendy Ettelman

    Anonymous 1/28/10 3:53PM

  • Excellent service....was helped in a very professional and courteous manner. Thank you very much...in a great time of need.

    Kip65per 12/3/09 11:16AM

  • I just wanted to say thanks for the profesional and courteous service I recieved from Will in Fargo North Dakota.He had our problem worked out with two options in less than ten minutes. Thanks Again, Gary & Teresa

    Teresa Weller 12/1/09 10:27AM

  • I just cancelled and changed a very complicted flight with Clarence. He was very calm and provided 3 different options to get me to my destination for the Christmas holidays. I only wish that I didn't have to cancel my original flight before I could change (the change added an additional $80.00 to my fare), but all and all I had a very satisfying experience with Clarence. Thank you!

    Anonymous 11/30/09 10:40AM

  • ronny is a very good agent. great service

    Anonymous 11/20/09 5:41AM

  • I just spoke with Vicky at Orbitz regarding a potential hotel cancellation that I was in need of after booking. I was not only impressed with her customer service but also extremely happy with my experience overall. I can not tell you how easy it was to work with her. I had literally no wait to reach a rep and Vicky was so helpful. She actually called me back to mention one more thing in the case I waited too long to cancel. Thank you to Vicky and her management team.

    Anonymous 11/6/09 12:41PM

  • Got through to a 'real person' Roy, who addressed my question politely and gave me a prompt and complete explanation.
    Thanks ORBITZ

    Anonymous 10/13/09 12:37PM

  • I just got some improvement on a Delta flight I booked thru Orbitz over four months ago where Delta has been jerking me around changing the times of the flight. Many thanks to Brandon at Orbitz for his time and responsiveness to get a better sequence of flights, with adequate time to change flights, even though he could not get me onto my first selected (purchased and paid for) itinerary.

    verybluelady 10/1/09 12:32PM

  • I called first time and I wait only 3 min I was happy working with Travis he help me very nice he was really good and was able to answer my questions.

    Anonymous 10/1/09 10:32AM

  • I called first time and the representative was not very nice, then i tried to call second time, and i have Sarah answered! ya! she is really good and was able to help me! good luck everyone! hope you can get Sarah to help you!

    hulagirl 9/23/09 11:20PM

  • i had an issue with double booking on a trip booked thru orbitz. when i contacted customer service i was handled by a customer service rep. "sarah" who was most professional, curteous, and caring. sarah did everything asked of her and went beyond what many others would have done to make me a satisfied customer. i am pleased with the way she handled and resolved this problem. thank you

    Anonymous 9/14/09 8:17AM

  • I called that number and simply went through the voice response system rather than pressing the # key. That brought up the reservation I was calling about, and after a short time on hold the agent came on. I was canceling the second day of a two-day reservation, and she called the property directly, took care of it, and then came back on the line to confirm it. No complaints from me ... that was good TLC.

    Lawrence 8/13/09 8:17AM

  • Thanks for the phone number! I didn't need to speak to a person but could not enter my account for some reason and had to make a cancellation quickly. The automated phone process was great and quick, not annoying. I had an 8/10 experience, but would not have had you not posted the contact number. You're about 5 of that 8 score.

    Anonymous 8/10/09 9:29AM

  • Pressing # 7 times worked great thanks for the tip...

    I have not taken my trip yet... so this comment may be premature, but Orbitz was actually very nice about changing my flight. US Airways had moved one of my connecting flights leaving me in the airport for a 6 hour layover. Orbitz called US Airways and moved us to a earlier flight. It was the flight I had wanted to book, but didn't because it was more expensive.

    So now I'm getting to my destination 4 hours sooner than I would have on the fight I first booked at no extra charge...

    That being said... I don't think I will be using Orbitz again based on the many other scary comments on this page.

    cortillion 7/27/09 3:41PM

  • My family has been using Orbitz for a long time and we love them. we lost a passport the day before an international trip and we were on hold for less then 15 minutes. we've had flights cancelled and they've been great. we love orbitz.

    HappyFamily 6/29/09 5:18PM

  • I've read lots of negative things about ORBITZ on this site. BUT I MUST PROTEST ... I had a nightmare trip to nowhere from hell, caused by both Northwest Airlines AND Hertz refusing to deliver what I bought, and then refusing to pay.

    Yesterday I returned to Chicago from 2 days going nowhere on Northwest airlines (never did get to my destination ... a 3 hour flight, which they would have extended to 4 days of flights for me crisscrossing the continent). I demanded to be finally returned to Chicago, and aborted my vacation. Because of Northwest's horrible service and attitude and no flights, I was unable to use a Hertz car I had reserved and paid in advance for through Orbitz. Both NW and Hertz refused to even listen to my request for refunds.

    A call to Orbitz yielded nearly a full refund within about 20 minutes! Or at least a promise of such. No arguments. Orbitz, while I was on the line, called both vendors and got THEIR versions of reality, which apparently agreed with mine, except the airline lied and said they didn't fly because of weather ... instead of actually having bumped me and other passengers for being oversold.

    When Orbitz asked them to pay up on refunds and they refused, Orbitz got them off the line and said ORBITZ would refund my money! KUDOS to Orbitz.

    Although I had a ruined vacation, Orbitz could not have treated my situation more responsibly.

    chicago gordo 4/4/09 5:32PM

  • This company is really good!!! I dont know about you people blaming all of your frustrations to one company!! Orbitz is not a perfect company,but you better also think of what you actually did while you are booking your reservation or when "you are not aware" of that policy!!! You must pay attention to all the rules and restrictions for your reservation. All of them is on the website! I have been a customer for orbitz for years. Its just that you stupid people dont know what you are doing when you are online and booking a reservation. READ!! and PAY ATTENTION!!! Dont just be a trigger happy person who will just click buttons and wont admit that they are wrong when they call the customer service line!! How pathethic are you people!!! you should be ashamed of yourself!!

    BASTY 11/26/08 8:27AM



  Contact Information  
Customer Service
888-656-4546
Complete Orbitz customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Orbitz customer service phone numbers and contact information at ContactHelp.com
  Get Help Online  
Get immediate support for your Orbitz questions from HelpOwl.com.

Receive immediate support for Orbitz at HelpOwl.com
  Boycott Company  
View all boycotts of Orbitz and join a boycott today!. You can also organize your own Orbitz boycott with many tools for promoting and managing the boycott.

Boycott Orbitz today at BoycottOwl.com
  Company News  
Orbitz Worldwide Announces the Appointment of Frank Petito as ...
In addition to its leading technology, Orbitz for Business delivers full service, cost effective travel management solutions including 24x7 customer support; reporting and policy management tools; and comprehensive choice in travel inventory. ...
Orbitz Worldwide, Inc. Reports Third Quarter 2009 Results
Cost of revenue declined primarily because of lower customer service costs and lower customer refunds versus last year. Selling, general and administrative ...
Orbitz Has You Running in Circles
The site did offer some value-add touches I appreciated -- for example, a click-to-chat customer service function, which I haven't noticed on other sites. ...