Peachtree Customer Service

Very ? bad. No one ever answers the phone.

Manager is unprofessional at the Peachtree apartment on weybridge in Clinton township she gave a stranger keys to my apartment and he attempted to enter my apartment without knocking could have resulted in death

The customer service I received was horrendous. I am a college student and have a final project to work on that is worth half my grade. Every time I try to open a new company so that I can create the project the software starts my fiscal year in 1/1/97 (my fiscal year should be 10/12), doesn't create a sample chart of accounts (I selected this option because my teacher requires it in the info for the project), and doesn't open automatically when I finish the set up. I contacted Customer Support online and I was told that I can only go to the forums on the student site. The student site had one problem similar to mine on it's forum and the only reply they got was from a Sage employee who told them to try the US forum (which is ridiculous because it's the same forum, same questions whether you are on the US or Canadian site). I explained this to the customer service representative and they told me they "understand that I need to master the software." I explained that I have "mastered" the software, what I NEED is for the software to work properly. They then told me that I could contact my professor who could help me. I told them that my professor has tried and can't recreate the problem or show me how to fix it. They then told me I could contact my professor who could contact them so they could tell him how to tell me how to fix it. I pointed out the fact that they could just help me right now rather than having to do this redundancy. They implied that I wouldn't be having this problem if I actually knew how to use the software correctly. They then flat out told me that my problem was not a priority because I was a student and therefor not an owner of their main program. So since I only paid $400 instead of $2000, I am not enough of a customer to receive proper customer service. If they had been at all sympathetic or helpful I would have been somewhat satisfied. However, they were rude, insensitive and stonewalled me.

Finally they convince me to pay for gold support
i have been re-qued rwice today - still waiting for assistance (average it says is 8 seconds)
i have been online for 2 hours!!!!!!

Upgraded to 2011 (with free upgrade to 2012). Noticed in January the Tax liability report had the incorrect amount for the employer paid amount. Notified Peachtree - got an "oh yeah, that doesn't work. We're working on it".
Now it's september and Sage wants to sell me a new program - "Quantum". I asked about this issue and they said a patch has been available for about 6 months.... they'll get back to me. Typical Sage - don't fix the program that was already paid for, just sell 'em a new one.

Customer assistance is atrocious. Wait time on the phone for a rep is over 30 minutes every time I call - online is no different.

Although I have used the product for several years and find it user friendly, I am seriously thinking about switching our company over to another program due to the non existant customer support.

Customer Service obviously didn't read the FAQ section of the companies web site. I ordered a plain standard size doormat as advertised on pbp1 website. The FAQ section indicates that such sould be shipped within a two day period. There was no mention of having to manufactor the mat or that there would be delays on the normal processing and shipping regimen.
Customer Service now tells me There is 7 work days manufactoring delay and then the two days of processing and shipment.