Price Chopper Customer Service Complaints - page 3

User Reviews, Ratings and Comments

Price Chopper customer service is ranked #545 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 30.76 out of a possible 200 based upon 61 ratings. This score rates Price Chopper customer service and customer support as Disappointing.

NEGATIVE Comments

57 Negative Comments out of 61 Total Comments is 93.44%.

POSITIVE Comments

4 Positive Comments out of 61 Total Comments is 6.56%.

Issue Resolution

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Product Knowledge

Disappointing Overall Customer Service Rating

  • Price Chopper

    Customer Service Scoreboard

    • 30.76 Overall Rating
      (out of 200 possible)
    • 57 negative comments (93.44%)
    • 4 positive comments (6.56%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 2.4 Reachability
    • 1.3 Cancellation
    • 4.1 Friendliness
    • 3.3 Product Knowledge

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Posted by pelotapete


well you have lost a good steady customer in me and my family. your store practices are bad at best. 1st one...i was shopping in your southington ct. store and at the butchers refridgerated meat display had 2 wrapped angus tenderloins with a plastic price sign sticking in each one with the special sale price of 44.99 PER POUND.. i told the butcher i would take them both, that ,that was a great price. he said no doubt !! but when he was takeing them out of the cooler he was saying they are $14.99 a pound. i said NO THEY AREN'T LOOK AT THE MARKED PRICE !! he said that was an error !!! i said ..well it is marked that price, and i want to purchase them at marked price. he told me to go to hell !!! he was not going to sell them for that price. and if i don't like it take him to court !!!

2nd- i am out of work on worker's compensation, had surgery, got a pain medication at the pharmacy. they said my authorisation voucher was exspired at the end of june
so i had to pay $15 for my meds.
the next day i had a message on my phone explaining that there was an error made and they had a $15 refund for me. when i got there they tried to hand me a price ckopper gift card for $15 i asked how do i get my $15 off this card? they told me you can't you must spend it in the store ! n i said i paid in cash. you phoned me and told me you had a refund for me. HOW IS IT YOU CAN CHOOSE WHERE AND HOW I SPEND MY MONEY!!! they told me it is company policy. I SPEND AT LEAST $300 A WEEK IN THAT STORE !!! NOT ANYMORE !!! YOU DO NOT WANT FAITHFUL CUSTOMERS.. YOU JUST WANT A PLACE TO TAKE ADVANTAGE OF THE PAYING PUBLIC !!! i await your response to my complaint here. i will wait 2 days, after that i go public !! on the internet and a sign on my cars telling how poor your stores outlook on customers really is.

Posted by Wendora


I got three prescriptions filled at Price Chopper in Matamoras, PA in May 2016. The co pay on each is $25. When I called to ask the price of 30 pills of one of the prescriptions, they told me $12.00. I do not understand why they would charge me double of what it should be. They should have noticed this an NOT RUN this one through my UHC/Oxford plan. If they are under a gag order by a big insurance company to keep their mouths shut, that is a pity. After going to Rite Aid and getting the pills for 9.99 and being told I can get 90 days for $15.99, there is no way I will be using UHC's mail order pharmacy at $40.00 a month. By acting in concert with an insurance company, you have now lost all my pharmacy business.

Posted by Anonymous


I was just in the Price Chopper on Merle Hay Road in Des Moines. There were huge sandwiches made with entire loaves of bread and filled with cold cuts and cheese sitting out on tables and unrefrigerated. I expressed concern to an employee and he said they'd only been out an hour or two. I told him that food safety experts advise not leaving food out for more than an hour. He seemed to dismiss my comments. I wonder how much longer these sandwiches will be sitting out? Does the store hope to sell large amounts of Pepto Bismal and anti-diarrhea medicines in the next couple of days? How safely does the store deal with other products I might be purchasing? I don't have a lot of confidence in Price Chopper now.

Posted by Anonymous


To Whom it May Concern: I was in your Market 32 store on Park Ave. in Clifton Park several weeks ago. I had a hard time trying to find the plastic bag recycling area. After walking around the whole store I approached Kimberly M. in frozen foods. She told me how to get to the recycling area which was OUTSIDE THE STORE which meant I had to go outside in the freezing cold to get rid of the bags. I thought I was being a good citizen by helping the environment doing this. I didn't know I would have to make an extra trip. Fortunately for me, I asked Kimberly M. for the directions. She said "I'll take care of the bags for you" and she did much to my relief. Thank you Kimberly M. for helping a good citizen.

Posted by Anonymous


I am writing to you regarding your price chopper in morrisville vermont.
1. You do not have enough help in the store. every time we go in there it is very busy. Only two
cash registers were open. one express 20 people in line. one regular register with 6 people in
line carts packed full.
2 the girl in the deli smacks gum that is not professional. They spend to much time laughing
amongst them selves and their friends in line.
3 i can tell the employees their are not happy.they need help.
4 I did talk to the manager and he did nothing.

Posted by Anonymous


I was just in your Middletown Ct store. I was looking for canning lids and caps. When I went into the seasonal isle all there was Christmas displays. I asked a cashier why that was and she said that Christmas displays are seasonal which I understand but where are the canning supplies. I did ask her that and she said they didn't have that product. Now I have to drive all the way to Cromwell to get it. I'm very disappointed

Posted by Anonymous


I was shopping at your clifton park, 15 park ave store at approximately 4:15 today Sunday. I was waiting in the deli for 15 min, although the number display was working it was not being used. I asked the deli associate "male" what number they were on he said 97, I told him I could not hear him and said I was #6. There was 4 young workers who were disorganized, talking to each other, slow, and appeared to be angry. My # was skipped as again I could not hear them call out. When I told him I was skipped he shrugged his shoulders and the young girl next to him took someone else. I spoke to Joseph P. Grocery mgr who was on his way out. I told him what happened and that this is not the first time like this at the deli and a mgr or babysitter is needed. He said there are no comment cards and I could go on line. He too acted as though this is the new normal at price chopper . No one offered to fix the situation or had anything to say. I went to hannafords and was waited on quickly and efficiently. What has happened to my price chopper!!!

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