Prudential Customer Service Complaints - page 3

Their Scottish call center appears to be understaffed. Worst days to call Monday AM and Friday anytime. They also seem to think that 48 hours to make a call back is acceptable, think again.

we have been trying for a month trying to get someone at the pru to move our pension. we are given dates which then do not honour. they refuse to let us speak to a manager and the call waiting times can last for over half an hour only to talk to a call centre who say they can't help you. no -one cares about the customer and they just tell you about what their procedures are do not invest any money with this company.

21/5 11.00am. Tried to contact Prudential re home insurance I had taken out. There home ins numbers, 0800 300 300 etc, all say office is closed. Tried general Pru numbers but I either get cut off or they can't contact Home Ins either.

DO NOT USE PRUDENTIAL INSURANCE, please go to a different company!

I am a 76 year old pensioner with a wife in ill health. We both live in the UK. We are still fighting an 18 year old subsidence claim with this company that is slowly killing us. We cant enjoy our retirement or relax as our house is a mess. This company only cares about finance, it has no ethics or morals. The customer service is non existent, to the Prudential you are never a valued customer, you are simply a headache they hope will disappear and save them money. They do not respond to correspondence, they will not listen to the facts, if its not done their way then its simply the highway.

Do not bow down to this company. If you must use Prudential only ever communicate with customer service or any Prudential representative in writing. If you must phone record your conversation. If a representative (e.g. loss adjuster) visits your property make sure you have a witness with you and record the encounter. Please go elsewhere; I wake up everyday to this 18 year old nightmare I don't want anyone else to have to go through it!!!!!!

I was a prudential employee in Texas at the Holcombe office. I have yet to get anyone to return my call to see if I have retirement funds left at the company since my separation from the company. I am currently at retirement age and would like to know if I have funds that need to be retrieved.

Someone with your insurance bumped my husband car. Your claims center called my phone 6 -7 times a day asking to speak to my son. They would not tell me what they wanted or even who they were. Finally my son was here when they called and he didn't know what they were talking about. They needed Senior not junior. I would just doze off and they would call back. I have a chronic illness and just trying to get to the phone was very painful. When I realized what they wanted I called back and she gave me attitude. I just exploded which resulted in her hanging up right after telling me I was rude and she was closing the claim. She never even talked to the owner of the car, she refused to take his number. I tried calling back and she refused my call.

In common with many others, I too have been experiencing severe difficulties with this dreadful company. For the past 18 months I have been vainly trying to claim my pension entitlement - both the allowed 25% cash sum and the ongoing annuity.

I have formally reported them to the Financial Ombudsman and my MP - Angela Eagle.

If anyone is interested in forming a serious pressure group to deal with these people, please contact me

In the meantime, I wish you all well and hope you achieve some measure of success in your Prudential battles.

My mother is 85 and has insured her home with Prudential for the last 3 years. She has just paid her renewal of £188. I have just gone on comparethemarket and had quotes starting at £96.00. If I can do it, why donlt they?

I will sort out mother insurance next year and never use Prudential again, and will happily tell anyone who cares to listen how hard they do not work to give their elderly customers the best price. Ii hope the shareholders are content knowing where their dividends come from - overcharging old people. Well done Prudential.

My wife and I pay for short and long term disability insurance through her employer. Prudential is the carrier. It was easy to sign up and they were very happy and quick to take our direct payments. However, due to a recent surgery, we have had to use the short term disability. I understand certain red tape; however, we are not the type of people to abuse any system but we are certainly treated like this. PRU blames the Doctors office and the Doctors office blames PRU. I personally don't care who's at fault. I'm a consumer who paid for a service and after quite a bit of research, I find that PRU will do anything to prevent cutting a check. Their customer service is horrible and does not return calls as they claim they will. Already in a stressful situation, PRU's actions or inaction just causes further stress. No consumer should have to deal with this. I'm hopeful that someone from PRU reads these complaints and does something positive. If our situation does not get resolved soon, I'll have no choice but to go to the press and the Better Business Bureau.

Extremely poor customer services. I regret moving to Pru from Aviva because it is a nightmare to deal with the agents on the phone. They are not engaged, very unfriendly and want to get you off the line ASAP. My recent experience involved one of their poorly trained customer service agents informing me to scan and send documents only to be advised later by email that they do not accept scanned documents.
Moving to Prudential was a HUGE mistake.

Customer service is not good... company is not help.... Always give people the run around.....

Sounded like I was talking to someone in England, then they transferred me to a different department and a message came on the phone saying I was going to be charged international long distance rates if I stayed on the phone.

Prudential annuities are a rip off. First they don't tell me I have an option to earn 3 percent interest on proceeeds from a death settlement. Then they admit they are wrong, but want me to sign a 2 page release that I have no legal rights in the future if they lose my money. They just don't want to pay the 3 percent. (since money markets only pay .10 percent). Stay away from Prudential, they are the biggest rip off company there is.
They show up to take the money and that is where the service stops.

this company sucks ..... my Mother passed away and they have been holding a $4,200 check for 2 1/2 years so far. I have hundred of pages that have been faxed to them I called them again just now and was told they need more time to review. I am refusing to hang up until they review while I hang on. Every time I have to do this it brings up the emotional toll of my Mothers passing and is very hurtful. I hae told them this and they say word for word ." I am sorry you feel that way. This treatment should be considered criminal and something should be done so people don't have to go through this. They should be fined more than the value of the policy and maybe this would stop.

little training to no training.terrible service.no one has any good answers why? iwill go public for sure.3/27 /13

they don't have any proper answers. they do not listen completely to your request.little or no knowledge of life policys.cut you off in a hurry.not helpful.

I have been trying since last October (2012) to surrender my life insurance policy. Today is March 22, 2013, and I was again told it would take another 5 to 7 days for my check to arrive. Prudential has placed every possible obstacle in my way to surrender the policy. It would appear that the company will do anything it can to not cut a check.

For comparison, I had a similar policy with Pan American and made a surrender request to that company in January 2013. The check arrived within 4 weeks.

Prudential is a terrible insurance company, based on my experience. Look elsewhere for good insurance service.

Trying to collect on a policy that we have held and paid on since 1984. Prudential wants a full medical examiner report. Funny thing the policy mdoesn't say anything about that in the "CONTRACT". I have now got a lawyer and 2 tv stations involved.

1. Impossible to talk to a manager.
2. Never ring back when they say they will
3. Staff give off a couldn't care less attitude
4. Staff really unhelpful

Called in for file life insurance claim left on hold over a hour waiting for customer service - I bet if i was calling to buy a policy - it would take 3 minutes - very poor customer service -IF my wife has to go thru this hassle maybe i should find a new provider

Prudential is one of the worst businesses I have ever dealt with.I have twice received compensation for incorrect advice but still I find it impossible to obtain correct information from them.Customer Services advisors are incompetent to answer questions and they refuse to pass you through to the technical team who,in theory,are the ones who can provide accurate answers to legitimate questions raised.

This company is a complete farce! Two months ago I requested a £10,000.00 withdrawl from a £20,000.00 account. I was told it would take 3 - 5 working days. After 1 week I recontacted them to ask for an update to be told they had never received the docs. Over a months period and 3 comleted forms, they eventually admitted they had the form. I was then informed that the cheque had been sent.... second class post!!.. It never did arrive. They told me I had to wait a further week whilst they cancelled the missing cheque and re-isseud another one. I complained & was granted £75 compensation for their catalogue of errors.
I was so disgusted with their complete incompetance I decided to withdraw the remaining £10,000.00...... Guess what?!..I am now in the second week of waiting for MY funds that was quoted as a 3 -5 working day return. I have just been informed that they can not locate my correspondence AND I MUST START THE WHOLE PROCESS AGAIN!! Incredible!! DO NOT DO BUSINESS WITH PRUDENTIAL.
COMPLETELY INCOMPETANT & UNPROFESSIONAL.

I've been a customer for the last 30 years and have not borther them for so long.

Very unprofessional attitude of Prudential FA assigned to me who are too busy with their own personal matters and more interested in just selling additional insurance products rather than servicing.

This is the WORST company I have ever tried to do business with. Everything, including the "Chat" is completely automated. Never talk to a real human. The web site to log in claims the system is down for repairs......this is a MEGA Corp..... there is no backup???

This has been ongoing for weeks...everytime I try to log in.

If they have this low esteem for customers I wouldn't recommend Prudential to anyone....Run don't walk from this company

I am determined to bring Light to this situation and will protect my
Good Name at all cost period!
Like I said I will give her the chance to take the high ground for
these false allegations. I know what happened and have a emails that
are totally false and hateful and will be willing to do all that is
necessary to shed light on this. You or Don Jones understanding at
this point is of no concern to me or the other people who were hurt.
There was more than one person who felt disrespected by Tinsley and
that is the Truth. Ask yourself if you would like Emails like the one
she sent out and there are more that reflect her bad attitude!  Don
said it was uncalled for and so was the way she responded to the Low
Ball offer from the first words out of her mouth. She was rude,
disrespectful and unprofessional from the minute she opened her mouth
till the minute my clients backed out of the contract.   Apparently
you don't get it either.When that many people feel slighted there must
be some truth to the way they feel. I will not walk away from this
feeling like I was the cause while she still wont acknowledge that she
had anything to do with this whole situation.All her emails were cast
in a negative light and you can tell that she had issues with us doing
our fiduciary duty. Like I said call and I will tell you the truth. I
promise this is not something I am going to let go of easily and I
don't think you would either. The truth will set you free and I feel
you should hear my side before you rush to judgement. I would have
thought you would have taken the high road being in your position but
maybe I am wrong. I write this still feeling heavy hearted for the way
 all were treated for presenting a low ball offer. It was not right
and that's all there is to it