Public Storage Customer Service Complaints - page 3

Tamika at the Kansas City Armour branch is the worst property manager ever. I called in advance on my 3rd attempt to drop off my keys and lock (first 2 attempts unsuccessful as the office was locked up with no one in it). I called and ensured someone was there, showed up fifteen minutes later after speaking to Tamika and the office again was empty. I waited 30 minutes before dropping my key and lock in the deposit box and leaving. I called to notify them they key and lock had been dropped off and requested a call back. Upon her returning my call, she left a ridiculously rude voicemail that I would love to play for anyone at corporate reading this. She is spiteful, conniving, and an overall disaster at being a property manager. No one, and I mean no one, that is operating a company should call and leave voicemails that go against every rule of customer service. She did everything but call me a B* in the voicemail. Please, if anyone of authority is reading this please contact me at . I have saved the voicemail and would love to play it for anyone who needs the entertainment of her sideshow circus antics.

I made a payment every month and because I never paid my balance to zero they put my stuff up for auction. They never returned my phone calls. They have poor customer service. I will never use them again.

I gave my daughter the contents of a three bedroom townhouse which she placed in public storage. we are a military family and moved around a lot.so because one day we would come back we got a storage with public storage from 2012 to 2015 during these years we kept insurance but as time went on trying to keep up with fees late fees extreme lockout fees and rising rents we were notified several times the lock was cut off and being out of town thought cameras would be viewed and it wasn't unreasonable to think paying for a new lock would suffice!!! on the 6TH of this month my daughter moved contents of storage, only to discover that 2/3 of all contents were gone.the insurance is lapsed what was left was molded and warped from water damage. My question is this, after paying literally thousands of dollars to your company why was your staff not more proactive when i was being contacted about missing locks,they would always say video showed nothing??? Now my daughter and son have to figure out what to do since all the linens,dishes pictures,Both of their rooms contents coffee tables,curtain ..."EVERTHING, they need now for their new place... We are a military family. I am a disabled veteran on a fixed income trying to pass on my things to my children. Now both are left trying to continue on with college, one of which is also an employee of Public Storage ??? She took the job to save for an apartment and thought they were a a reputable service and our things were safe.. The insurance is of no use as i could no longer afford as rent increased.. Feeling let down depressed and Angry

Dear Judy V.
Your rate was competitive when I did my initial "homework." Yes, it was my best option at the time. However, your rate is no longer competitive. They did not verbally mention or review your company's policy of attracting new customers with a competitive rate and then raising it a few months later. I am sorry, but your policy, as well as your "politically correct response" DOES NOT HELP THE SITUATION. IT DOES NOT MAKE ME FEEL THAT YOU EITHER APPRECIATE MY BUSINESS, OR ME AS A NEW CUSTOMER. I am asking that you consider this email a customer complaint concerning your rate hike practice and I am requesting that I keep my current rate in effect until the end of the first year.

I am expecting a response from you soon.

Respectfully,

Henry Merida

Good morning, I have sent this email twice but the issue is still pending. Please get back to me with a solution.
Thank you,
Henry Merida

I'm having issues with my storage unit and justice Illinois I need as regional manager to call me back at

Why you say that you are open at 5 am on Sundays but are not

The public storage on Bandera Road in San Antonio gives poor service. The property manager tells you one thing, the online accounting system tells you another, the account system is not up to date, then to make a payment they charge you between 10-20 dollars!!!!then the customer service representatives are completely worthless as they barely speak English....I do not know why they call them customer services, when they dont do a darn thing to help resolve the problem. I would not recommend their services!!! They are too much of money grubbers!!!!

I have a storage at the public storage in chicago I move and lost paperwork I call and ask if they could block my gate code until I come in and show my id they said they couldn't that doesn't make any sense I need someone to help me with this issue

You will never be able to reach an actual human being when calling ANY phone number for P.S.. I tried to pay for both of my units today online and their system kept punting me back to the login screen. I just wanted a human to tell me if my payments were made or not, but the records that came up all showed no payments received. I don't want to pay for them twice. Also, each unit is on a separate account with different usernames and passwords for each, and putting them on one account, so as to speed up payments, requires me to physically go into a facility and have the agent do this. This is a silly and antiquated system and company and needs updating BADLY. Their customers are apparently of no concern to them.