Posted by Tcat
My girlfriend advised me today that her Qantas flight that she had to cancel due to a person who shed been looking aftr passed away. She did not take out insurance as one she didnt she this happening when it did and she couldnt afford it. When she spoke to someone from your customer service, they were rude and basically told her to shove it. Over a sum of only $240. Would it of hurt to give some back or a credit????????
Pathetic and rude of you Qantas. But then again look at your handling of all situations that you have to deal with in the media. You can't even look after your staff correctly.
She works hard, and gives alot of her rare spare time to helping people out.... She has stated she will never fly with you again and nor shall I. I will tell everyone I can about your poor customer service... SHAME ON YOU ALL!!!!!
