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Quicken Customer Service

User Reviews, Ratings and Comments

Quicken customer service is ranked #485 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 22.46 out of a possible 200 based upon 361 ratings. This score rates Quicken customer service and customer support as Terrible.

NEGATIVE Comments

355 Negative Comments out of 361 Total Comments is 98.34%.

POSITIVE Comments

6 Positive Comments out of 361 Total Comments is 1.66%.

Issue Resolution

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Terrible Overall Customer Service Rating
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  • I have the same issue as BruceFRG. It seems Quicken has installed an "update" that killed the Quicken 2009 software on April 30th, 2012. That means the software I "bought" no longer works, and Quicken "does not service/support that version" any longer.
    I would not need support if they had not killed the program. I would not need to buy a newer version had they not killed the program.
    It seems you don't really own the program, you're just leasing from them, and you will be forced to buy a new program at their will.

    PJ Parker 5/8/12 8:09AM
  • I am very frustrated. I have Quicken 2009 and my ability to download from my online bank appears to have been disabled. I tried to get to customer support on the Quicken site, but my product is not supported.

    Why must I update a perfectly good product and if I don't Quicken removes functionality so that I must upgrade. I am looking at other products just because I find this practice so offensive.

    BruceFRG 5/2/12 4:32AM
  • This is a terrible product and extermly dangerous if you are already a user of an older more reliable quicken version. Under no circumstances should you allow your older data files to be converted until you convert on a seperate install and see the damage the conversion causes to your historical data. The product has gone from the best to the worst possible

    fmccall50 4/30/12 7:11AM
  • I am very upset that I am going to have to upgrade in order to keep using the download feature of my Quicken. I am 76 yr. old and live on a fixed income. I can't afford to upgrade for every little change. The program allows me to keep my records and guard against theft.

    If it is true that I have to spend more money to keep using my program I will have to find one that is free.

    George 4/27/12 3:53PM
  • @EVERYONE! There are SO many issues with Q2012 that I'm beginning to think they fired all of the programmers and brought in a new batch of green trainees for this version. It's that bad. I've been using Quicken since VERSION 1. I was a software developer for the Air Force for five years and there is absolutely NO EXCUSE for this kind of sloppy programming, the unbelievable lack of quality control and the lack of customer service that exponentially compounds the problems.

    [There is also a forum topic on how entering vendor invoices in an Accounts Payable account results in a payment being recorded instead. How unbelievable is that?? And the fact that it was INTRODUCED AS A BUG IN Q2012 R5 is just astonishing.]

    It's been clear from the responses from all Quicken employees that there is no way to roll back to an earlier version once you're ensconced in Q2012. The data structures are different. Their attitude is not at all apologetic: in fact, they respond that the bugs are actually new "features" (an old programmers' adage: if you can't fix it, feature it.")

    I want my money back for Q2012. And want the money back for the clients that I have convinced to use Quicken because it always worked so well for me. I am a consultant and have wasted countless hours that I can't bill to my clients trying to make this program work the way it should work. Not only that, but this is making me look REALLY BAD to my clients.I have to work around invoices being recorded backwards, bill reminders in AP being recorded as deposits in a checking account and the budget process which makes me run screaming back to an old Excel spreadsheet.

    Quicken, the least you can do for us right now is to put a team of crack programmers and testing personnel on this version until it works and give us our money back. Oh, and hire a project manager who knows how to make it happen.

    This is making me want to pursue a class action suit and I swear to God I have never considered suing anyone in my life.

    @johnboy - I think I'm following you from forum to forum. I think I have a solution to your bank download issue. In Q2012 R5, the online passwords inexplicably changed to not allow certain special characters. I experimented until I discovered the the # sign works. I had been using "dot". I reported my connectivity problem to Quicken and am still waiting for their response. In the meantime, this is what I figure out for myself.

    karena 4/26/12 7:05AM
  • There are SO many issues with Q2012 that I'm beginning to think they fired all of the programmers and brought in a new batch of green trainees for this version. It's that bad. I've been using Quicken since VERSION 1. I was a software developer for the Air Force for five years and there is absolutely NO EXCUSE for this kind of sloppy programming and the unbelievable lack of quality control.

    There is also a forum topic on how entering vendor invoices in an Accounts Payable account results in a payment being recorded instead. How unbelievable is that?? And the fact that it was INTRODUCED AS A BUG IN Q2012 R5 is just astonishing.

    It's been clear from the responses from all Quicken employees that there is no way to roll back to an earlier version once you're ensconced in Q2012. The data structures are different.

    Not only that, but in their "Get Satisfaction" forums, they are actually following the old programmers' adage "if you can't fix it, feature it." Unfortunately, there's no way to hide behind "features" that ruin your data.

    I want my money back for Q2012. And want the money back for the clients that I have convinced to use Quicken because it always worked so well for me. I am a consultant and have wasted countless hours that I can't bill to my clients trying to make this program work the way it should work. Not only that, but this is making me look REALLY BAD to my clients.I have to work around invoices being recorded backwards, bill reminders in AP being recorded as deposits in a checking account and the budget process which makes me run screaming back to an old Excel spreadsheet.

    Quicken, the least you can do for us right now is to put a team of crack programmers and testing personnel on this version until it works and give us our money back.

    This is making me want to pursue a class action suit and I swear to God I have never considered suing anyone in my life. I wish I had come to this board before upgrading to Q2012. I came here because I did a good search on "Quicken 2012 class action lawsuit".

    karena 4/26/12 6:30AM
  • Quicken Customer Service is non-existent. After being informed that I would have to update to Quicken 2012, I now am unable to access one of my banks and their website offers no help other than confusing directions that do not apply to my situation. My bank is unable to help with Quicken's new software. Call Quicken's hidden 800# and you get referred back to their worthless website. Useless... 100% useless customer disservice!

    JohnBoy 4/25/12 12:58PM
  • Wow! Gotta say that Quicken support is some of the worst. Their documents and websites are also not correct or even logical. I'm usually pretty patient working with Help desk types since I used to be one a long time ago. Unfortunately, I have to admit that I ended up at one point yelling at the tech because he wouldn't listen to what I saying. I've also worked with people from very diverse backgrounds. I'm pretty good with accents, but the Quicken support people are very hard to understand. Obviously they are in India. That can work fine if the problem is not too complicated, but if there is any complication then the communication breaks down fast. Not only are they hard to understand, they add to the problem by not listening or asking questions and then being condescending. I'm not exaggerating in the least when I say that I've never seen technical support service that is as ineffective as this. I gave up on trying to do Quicken Bill Pay service and realized that even if I could work with them the days that it would require to set it up that I would still have to call them if ANYTHING happened. I just couldn't take that chance. Life is WAY too short!

    None 4/25/12 11:45AM
  • After purchasing Quicken 2012 online using my AMEX card I downloaded it and installed but a few hours later got an email from Quicken saying there was an unspecified problem with my order payment with a phone number to call. That set off my scam alarm but I called the number this morning anyway to find out what was up. That number routed me through several 'order status' prompts then referred me to the website. Went there and filed a support case and called the number given. Have been on the phone now with someone on a horribly garbled VOIP line in India while he researches the problem. Terrible process, terrible phone quality, terrible CHEAPNESS from a company that forces me to pay for an upgrade every two years. Listen Intuit, your customers are fed up.

    fed-up-with-Quicken 4/23/12 8:32AM
  • I have been a Quicken user since 1995 and been happy. I never upgraded the software until I built my most recent computer.

    I purchased 2011 Quicken and that is where the trouble started.

    It would very occasionally work ... but most of the time not. I called customer support and although friendly, they had not a clue on getting this software reliable. They DID offer to refund my money, but only long after the date when this could be accomplished.

    Of course, they are unreachable except for those people who do not work. I even took several vacation days to call them, speak to a tech to get this problem resolved. The result ?? Send more logs to Quicken to be ignored.

    During this "trial and tribulation" period, I sent no less that 3 times logs upon logs to their support in INDIA. I NEVER heard a word back. Not one massive log migration resulted in even a comment from "Quicken Support" (if you can call it that). It is notable that if the tech cannot fix your problem, he has you send in the logs (which are NEVER reviewed ) and that gets him off the hook.

    This appalling situation has gone on for over 8 months. With the old software I knew within a dollar or two exactly how much money I had. NOW, my finances have been dis-array for over 8 months.

    After 17 years as a Quicken user I will NEVER purchase another piece of software from them or their associated organizations ... such as MINT !!

    Barry 4/22/12 12:54PM
  • Quicken is terrible! I've used the programs for a few years and just upgraded to 2012 Deluxe. It has bugs since the beginning and every time I contact customer service I get an apology and that it'll take "much time." I get an email with a link to the website to fix it myself, after which I need to call them, wait on hold, and yell at a bunch of reps and a supervisor to have my issue "escalated." This most recent issue has taken over a month to fix. Program capabilities when operable are not worth the aggravation of dealing with their support team.

    jyisaac 4/19/12 7:07AM
  • I have now been on the phone or web with Quicken for 3+ hours - during that time they have lost a file, hung up on me, and kept me on hold for over an hour. Quicken used to have wonderful support but now it seems as if they do not care but more than that - their techs are lazy and sloppy and actually give advice that ruins your records and in my case will cause me several hours of work to recreate records in my banking register. The situation seems to have happened in the last two months. Feedback from anybody else? Let's get something going in Twitter.

    Ellensykes 4/17/12 5:44PM
  • Quicken has turned from haveing the very best to haveing the very worst customer care.
    It is absolutely geared to teckies, if your just an average computer user and not a nerd your out of luck.
    I now do not use my US Air Master Card because I have a problem with the download to my 2012 Quicken Premier program The error code is CC-501, Barkley bank referred me to the 1 800 811 8766 Intuit number. The Intuit voice referred me to their web site. I have downloaded the "ERROR INFORMATION" sheet, but still can-not get the download to work.
    I have informed the Barkley Bank of why I no longer use their card.
    Hopefully, they will put some heat on Intuit.
    R Melli-rmelli@msn.com

    Rick 4/17/12 9:26AM
  • I upgraded to Quicken 2012 Business and have had NOTHING BUT PROBLEMS with the program! I found a bug with the Account Payable 'creating an invoice' section (the program puts it as a credit and not an invoice). After 4 weeks of 'technical support' telling me they're aware of the problem and are working on it, the business portion is vitually worthless to me. Really, how long does it take to parse the code, and find out the error? This situation and Quicken are pathetic!

    Sunshine 4/12/12 8:31AM
  • Intuit NEEDS to accommodate their customers who used to use Quickbooks and now use Quicken. There is NO OPTION to merge quickbook files into quicken and this is a MAJOR ISSUE THEY NEED TO FIX. With all the technology out there today, especially with Intuit holding a HUGE majority of the finance software market share, there is NO EXCUSE for this.

    Jaclyn 4/10/12 1:24PM
  • Have had issues with Quicken 2012 upgrade. Have talked with tech support to resolve Federal Tax issue 3 times. Was told that issue would be fixed on next upgrade. Have had 2 upgrades and same problems exist. Get frustrated talking to a tech that you cant understand their feeble attempts at English.

    cvg1cos 4/10/12 8:37AM
  • Quicken has stopped copying check images, haven’t found a fix via Internet. Can’t seem to find anyway to contact Quicken.

    dakodybear 4/5/12 8:41AM
  • I went through Chat, phone, and mail service to find out if I can set up a recurring monthly payment that doesn't require me to connect to Quicken after setting it up as well as shows up in my register ahead of time. I've gotten 3 different answers on how to do that. None got me what I needed and two where obviously incorrect. Companies should not outsource their customer service department.

    sjmoore 4/4/12 5:27AM
  • I find it very fruatrating trying to speak to a person in customer support services.
    Barbara Boyd

    Anonymous 4/2/12 10:44AM
  • I agree with the complaints I have read. It is impoosible to get help from them. I do not want the Quicken backup. I was charged 9.99 and I don,t want this but it is impossible to get a person to talk to. Some of these businesses are so crooked. I would never get a Quicken program again.
    Betty

    Betty 3/28/12 11:51AM
  • Impossible, time wasting form entry, before one can even get the phone number to get tech support over the phone. Then, once one recieves the tech support phone number one also has to enter in a long "incident number" only to be put on hold forever...and then disconnected only to have to go through the process again! This happend twice before I gave up. What a frustrating waste of time! Apparently, Intuit does not care about their customers once they've made the sale.

    Intuit Hooey 3/20/12 5:16PM
  • I just spent an hour chatting w/ Quicken Support (India) about a bug in which the software incorrectly matches downloaded transactions. The "solution" was to uncheck the box that tells it to automatically match transactions. No help at all and all I get from the "Live Community" is abusive and smug comments about my "attitude". I'm supposed to be thankful for their non-help?
    Horrible product and even worse support!!

    calaf49 3/20/12 7:09AM
  • Quicken 2012 has some serious issues with how the accounts get setup. After over 2 hours on the phone with their support representative in India, I uninstalled it and went back to using 2010. Customer service was the worst I have ever experienced!

    B4 3/16/12 11:30AM
  • Quicken refuses to offer human-level customer service - everything is referred to the website, where even the chat service is not with a human.
    If I cannot find a human being to talk to about my Quicken credit card, I am going to cancel this card.

    David 3/16/12 11:14AM
  • I've been using Quicken since 1.0. After about v.6, it's gotten a lot more complex and buggy. In late 2010 I installed v. 11 and it was a pain to get my data straighten out. Now I get strange things like it unreconciling entries, changing renaming of entries, and deleting the color of some of my registers. Trying to download data with web connect is iffy at best.

    Yet, I get bombarded with emails to "upgrade" to 12. Not in my lifetime! I can't resolve my current issues with their non-existant support. Why would I want more headaches? I heard they were no longer upgrading Quicken and making us go to a cloud system. That explains the lack of support.

    I hate Quicken almost as much as Bank of America and CitiGroup. They all take our money and give us nothing but problems.

    Libra2u 3/12/12 4:53PM
  • They seem to like to take the money we spend on their program,but when we need help they are not available. You cannot reach them by phone and when you dial the 1-800-811-8766 number they tell you to go to www.quicken.com\support and when you get that site they charge you and say that if they don't answer your question they will refund the charge they make. I'm sure any answer they give will entitle them to charge for it, whether the answer helps or not. This is not Customer Service it is like being held up at gun point and having to give them your money!!!!!!!!!!!! I am disgusted with Quicken and if I can fine another company I will and I will also send out email to everyone I can think of.

    angelwire 3/12/12 1:41PM
  • Quicken is a great piece of software. It is also very complex. I've been a user since 1995 and I have found it very helpful.

    However, the software support is pretty much non-existent, very disappointing for a company this size. Intuit sells the product, then vanishes and directs you to pathetic FAQs and User Groups to solve your problems. In my mind's eye, I visualize a bunch of bean-counters around a conference room table counting profits and nobody staffing the customer-service phones.

    tdsouza743 3/8/12 5:36PM
  • 800-811-8766 IS "NOT" a legitimate phone number. It is only a recording telling customers to go to www.quicken.com to obtain a contact phone number. Just another way the sorry bastards screw with their customers. It really pisses me off because I am not a customer and still get charged for their worthless service.

    How can one rate their experience with Quicken if Quicken can not be contacted?

    They suck, plain and simple.

    don'thaveone 3/7/12 9:48AM
  • I upgraded to 2012 from 2009 because I had to. Now whenever I update I am having to delete entries from my credit card company because the program is too stupid to match them with existing transactions. This is among other issues I have seen.

    ooo 3/5/12 4:35AM
  • I have been using Quicken since the mid-1990s. I am not getting repeated transactions on serveral financial institutions including BofA and the U.S. Treasuries. Quicken's customer representative sent me to an article on Discover, as if that would help with BofA and the U.S. Treasury transactions. Thanks for nothing.

    Long time user 3/3/12 8:19PM
  • After spending 2 hours with Quicken Chat Support following the inability to create a new budget on my newly downloaded 2012 Quicken deluxe edition, I learned that the reason for the problem I was experiencing was corruption of data. I asked the reason for data corruption; he replied it could be caused by a number of things any of which could've occured over the 5 years I have been using Quicken. However, the fact is, it never happened prior to the time I downloaded 2012 Quicken. In order to proceed with creating a new budget I have to delete all the corrupted files which includes all income files, create new categories and re-catergorize all the transactions. In researching for a new financial software,I read that Quicken is a dying software and that Mint is the future of financial management. Does anyone have another option?

    Past Quicken Customer 3/2/12 4:01PM
  • One chat session, 14 email exchanges with log files sent each time, 4 weeks of waiting, and Quicken support closes the case because they lack "sufficient information" to resolve it. "IT" is using One Step Update for my bank, Sovereign Bank, after it changed its online banking pages. Couldn't even download transactions from the bank to Quicken manually until nearly the end of the 4 weeks.

    devan 2/28/12 5:58PM
  • For weeks I have been trying to contact quicken by phone, but nothing works. I just bought a new expensive program that does't work right and I can get no help. How can a company like this do business? They have to be the very worst company to do business with that I have ever dealt with on the internet.

    IN SHORT, QUICKEN SUCKS! WHAT A FACRE THIER SERVICE HAS BECOME. YOU CAN'T EVEN FIND A WAY TO CONTACT THEM.

    buglinbilly 2/28/12 2:18PM
  • It is difficult to understand how quicken can still be in business with this kind of low customer service. They should be denounced to the BBB for a total crap of a company. We wran everyone not to buy quicken products

    avalon 2/28/12 7:50AM
  • they are absolutely terrible. have had to call 3 times and wait a half hour each time to only be disconnected. the one time i got through to India after BofA was blamed and i asked in the case of my problem how that could be i was told that Quicken has a problem and "they are working on it" and then was disconnected.

    t 2/27/12 5:43PM
  • I cannot get quicken 2012 to install on my computer, Quicken tech support tells me it is a Micro Soft issue. Really, I have used Quicken for over 10years with on issues. I can install Quicken 2009 over and over again, but Quicken 2012 has file permission issues which inhabit install. Now intuit blames me and Windows 7.

    Zot 2/19/12 6:11PM
  • It was very difficult to cancel quicken billpay. The telephone menu does not provide an option that is relevant. The default second level response disconnected twice, and then the service person, who was polite, but her voice kept fading in and out.

    Please adress this lack of custumer service for future customers. I will not be back... and I initially switched to my banks service because quicken billpay quit syncornizing with quickbooks and my bank.

    JS

    Anonymous 2/19/12 1:25PM
  • I was just on the phone with an employee..and the his supervisor Namy and was told that I was not able to do something by both of them. I hunted and pecked and eventually figured it out on my own. I am very disappointed in the customer service I was given.

    cpa123 2/16/12 12:45PM
  • I have been waiting for over 2 1/2 MONTHS for a resolution for my CC-800 Quicken server issue...unableto download any transaction from by bank during that entire time. I have responded to each request for information in a timely manner with absolutely NO RESULTS!!!

    Anonymous 2/14/12 7:27AM
  • Seems to me that the customer service people in India don't know a damn about the product their "servicing", and they sure as hell don't know anything about bookkeeping. I wanted to enter Owner's Equity info into the software, and I was advised to make it either an investment or a liability. Owner's equity is neither! Haven't these clowns ever seen a balance sheet? "assets", "liabilities", "equity". Do you see "investments" anywhere here? I thought not.

    1wild52 2/13/12 9:20AM
  • I purchased a new Win7 Pro laptop & installed the new Quicken 2012. I have used Q for 8-10 years.
    After I download the banking/investment data files and after I "post" the 1st investment account data; I select the next investment account THEN the program freezes up and I have to kill the QW program and restart it. After restart it works OK, but it very irritating.
    Since about 2009 this same problem not has been solved by Q.
    Other members need to keep complaning to get attention to it - use forum or youtube.

    165sln 2/13/12 8:15AM
  • Prior to the Quicken 2012 upgrade their Budget/Budget Report tool was the most powerful function of the Quicken software. With this new release users now have a rolling budget vs. a 12 month January to December budgeting tool. Quicken needs to cut their losses with Mint.com and revert back to the old budgeting functionality. Their tech support gives users workarounds (not user friendly) that suggests they reset their computer system clock to 01.01.2012, make changes and then reset the clock. Taxable deductions from a Paycheck do not display properly in their Budget Reports (shows as negative entries). Future (Retirement Budgets) created in older versions of Quicken display in Release 2012. However, the Advanced Budgeting Tool shows Income/Expenses from 2012 adding/deducting from the future Budget making it totally useless.

    Alan 2/13/12 7:06AM
  • Big mistake! I updated from Quicken Deluxe 2011 to the 2012 version. for the pas several months I have not been able to download my bank transactions. I have communicated with their tech support and it is a waste of time. I did apply their most recent update and it didn't help. The Quicken product has become the worst financial product on the market. I sure wish Microsoft didn't discontinue their Money product. I never had serious problems with it and any that did exist were corrected in short order. There are many other problems with the Quicken products so, if you can, avoid updating to 2012.

    Dick 2/9/12 7:19PM
  • DO NOT INSTALL QUICKEN HOME & OFFICE 2012 - there are serious problems with this software. Entries which used to work in the 2009 version no longer work. The 'budgetting' system is a joke. They are trying to use graphics to hide the fact that the new software just doesn't work. For example the 2009 software would add up the sub items in a line item and present them as a total. The new software doesn't do this. Also be careful what month you are actually in when trying to put together a budget since the software assumes that if you are in March all budgets run from March to February of the following year even if you are trying to develop a budget for a calendar year. Basically a piece of crap not worth 5 pesos never mind 5 dollars.

    Skier37 2/8/12 9:59PM
  • I'm stunned at how far backwards the Quicken 2012 "upgrade" is. My past bank reconciliation reports no longer match the pdfs I created when I reconciled before the upgrade (by over $11,000!!). The Home and Business version has a bug that books both bills and payments as bills - the kind of bug that would be found in a beta release of version 1 of an accounting software program. It's almost like Intuit has people inside sabotaging their software. I have no idea what numbers to trust now. Anybody ready for a class action suit?

    karena 2/8/12 4:33PM
  • Every 3 years Intuit forces you to upgrade to a newer version of Quicken. If you don't, you can no longer download transactions. So, as a Q 2009 user, I upgraded to 2012.

    I've been a Quicken user since 1992. Every upgrade, even before the forced upgrades has been frustrating but the upgrade to 2012 is the worst ever. I could list many problems but the biggest is in transaction download. Transactions that I have downloaded, get downloaded again and all of the repeats are marked as new. The number of repeats grows every day.

    Quicken support is useless. Their support organization is in India. Their people are very polite but generally incompetent. It is impossible to communicate with them in American English.

    I've felt locked into Quicken because of my long use of the product. I have every transaction since 1992 in my file. But this upgrade is my last. I'm going to find a replacement. High on my list of evaluation criteria for a new product: support by Americans.

    quickensince92 2/7/12 8:33PM
  • Quicken 2012 Deluxe has provided the most confusing & frustrating program I have ever tried to use.
    I am continually having to go to the internet support to get through my process & still not getting the ability to work with this program.
    I would not consider buying this again if I would have known what I can't get it to do.
    I am not an accountant & need something that I can work with.

    Anonymous 2/7/12 8:09PM
  • This is one of the worst pieces of software ever sold. I've used Quicken for many years, but 2012 Deluxe is impossible. First, when installing, it locked up "downloading latest Quicken updates." I had to cancel the update install, restart it, and then cancel the download before it could get going. Now that I have the program running, it duplicates every transaction it downloads from my bank, even with identical check numbers. This company forces you to upgrade, then provides a product that is defective. I consider that criminal fraud.

    rog1 2/4/12 1:55PM
  • All I can say is that Quicken Sucks. Software stopped printing checks. They have no solution. Newer versions dont print checks at all. I am totally screwed

    Anonymous 2/4/12 10:34AM
  • Horrible! Horrible! Horrible! All i want is to SPEAK with a live person!!!!!!! Can't even find phone number to call....

    Anonymous 2/4/12 10:18AM
  • Spent 2 hours on chat trying to fix a problem with their software. In the end they asked me to send a file that they would use to identify the problem. The e-mail they sent more than 2 weeks later said the problem was fixed. It was not. After another 1.5 hours on chat, I requested and was denied an upgrade or a refund. Rather they wanted another file. I did not buy the product for them to spends months fixing it on my time!

    Brads 2/3/12 10:55AM
  • wasted an hour trying to fix an issue with one step update for quicken 2012 after trying 2 times earlier

    joedoggs 2/2/12 1:47PM
  • Don't even try tech support because it is totally incompetent. Unfortunately if you want to avoid them and enter a simple search in help it is also extremely frustrating.
    The system wants to be clever (lol) and wants to present a text string based on characters you type.
    The problem is that it takes seconds between one character and the next so keystrokes get lost and you have to go really slow, slow.
    Then when you finally have entered your search string, the results are pathetically off the topic.

    These guys should just pay Google and let them manage the help topics!!

    BobCaf 1/31/12 4:45PM
  • Intuit is possibly THE WORST software customer service on earth. Can't get answers!!!!
    DON'T BUY QUICKEN. I REPEAT DON'T BUY QUICKEN !!!

    Richie 1/30/12 10:03PM
  • We are ready to get a refund of our upgrade to 2012 Quicken. We have 2 problems 1) credit card purchases are duplicated every couple of days (not at the credit card company) when we download them; 2) all home equity line of credit transactions are handled backwards by Quicken and must be adjusted manually. We can find NO WAY to contact Quicken to get a refund of this ill-advised upgrade.

    FrankIllinois 1/30/12 8:58PM
  • I've been trying to cantact them.. it just says " Were sorry, All of out representatives are helping other customers, please wait.."
    Ive been wating for atleast an hour now!

    Anonymouuus 1/30/12 5:01PM
  • I spent 8.5 hours on the phone talking to people in India...spent the day going around in circles getting NOTHING resolved..asked where Intuit was based out of..the USA I was told but I was not *allowed* to speak with anyone from the US..issue still isn't resolved and my company is still down...can't do anything with it..

    Anonymous 1/27/12 5:02PM
  • Each version gets worse and worse. Just pd $50 for 2012 today and it's horrible. all sorts of old info that was hidden in 2009 is showing again and I cannot find a way to hide.
    customer service is horrible. Maybe if any of the people were in the US and actually spoke and understood English it would be better.
    Appears I just threw $50 out the window!

    scooter4598 1/27/12 1:42PM
  • The automatic account set up for my bank seemed to be broken. My bank requires sms verification for the first time a computer/software(quicken) connects, the quicken software could not tell the bank to send the sms properly even though it claimed it had done so the sms never came therefore i can never update my account automatically which is the whole reason I purchased quicken. I feel bad for the Indians in the support center but boy do they suck! they just keep going round and round offering different solutions that don't work. I'v explained what they need to do many times but they never listen to that, they have no interest in fixing the issue, they just keep writing dumb emails like (your password is wrong), (please try this) , (please try that) and then they start the cycle all over again.. Its is absolutely worthless and a real waste of my time. Shame on them. For this I really hope they go out of business, wish I could get my money back.

    yoowhoo 1/26/12 5:02AM
  • Today I spent approximately one hour trying to update my accounts in Quicken Premier 2012. I sent the report generated as I have several times before. I called Quicken support; waited on-line about 15 minutes and was cut off. I am more than ready to return this new version and re-install my old version. Why does "support" not really help?

    G.G. 1/25/12 3:01PM
  • #1.You realy need someone who speaks english.
    #2.I paid good money for your product as is then when I need help, you charge me $100.00 just to tell me how to get pass my vault password area. somethings wrong. I will return your product to the store... thank you so very much..

    Jazz1227 1/24/12 3:17PM
  • Yes, Quicken Customer Service Sucks! It is non-exisitent. There is just a round robin of internet possible solutions, that never end in a live person or contact number. Not only have they made it impossible to use their product on apple, because they would not make a useful product, now they will not even help with the PC product that is suppose to work,
    Hopefully someone will write a new software that we can all switch too soon.

    Anonymous 1/23/12 2:20PM
  • Today, Jan 21, 2011 I called customer service with a question at 3:21 pm Eastern time. I was asked for my name and gave my first name and spelled out my last name. Then the service agent came on the line and asked me to spell my last name. I did so. He said: "It sounds like Hitler". I told him I was insulted and said I wanted to be connected to a supervisor. He said there were no supervisors available......I insisted. He put me on hold......I evntually hung up. There is no place on the Intuit web site to lodge a complaint....Shame on them.

    hateintuit 1/21/12 2:13PM
  • I had a terrible experience with CS for Quicken. I bought Quicken 2012 based on the brand. It set up fine but started crashing whenever bank info tried to download. CS took me through the typical processes of disconnecting and reconnecting accounts. This caused all the data to download in duplicate. Their only solution to this new problem was I would have to delete the duplicates. Never even touched or addressed the original problem.

    Jeremy 1/14/12 6:20AM
  • unable to resolve my issue with installing quicken 2011 on my other computer that has quicken 2009.....tried your forum with 19 techs standing by and it came up with an error.......you don't have live support, I called two different numbers and both refer me to this same site......I live in New York State and I will contact the ATTORNEY GENERAL of NYS to file a complaint

    Anonymous 1/12/12 11:05AM
  • I have used Quicken for years - great product. My issue now is to understand how to deal with loans (should be easy). I called CS and COULD NOT COMMUNICATE with the person - next day I TRIED again, this time I thought if I chatted it would be easier - WRONG. So (Don't ask me WHY) I called again -communication problems persist. I asked if I could speak to a native English speaker. After explaining THAT a few times I just hung up. CS is USELESS!!!

    Mark 1/10/12 4:40PM
  • Qicken has been a total nightmare and many dollars in updates that don't work. The greater the nightmare is trying to get quicken support to help me. In short, Qucken sucks: big time!

    floyd best 1/10/12 1:38PM
  • I thought of describing my situation, but after reading the almost 300 negative comments, I can only second their sentiment. Been using Quicken for over 20 years and the 2011 version has put me over the edge - time to look for alternatives. Support is simply incompetent - lost my log files 4 times and over the course of 2 weeks dealt with 10 different support "engineers", each having to re-learn the whole issue from scratch only to tell me the same canned response that they previous ones already did, without listening to anything I say or write.

    I'm afraid it will stay so, as long as Intuit doesn't hire quality coders and testers to improve the product. I don't care where CS is based from, but they have to KNOW the product!!! Alas, will be too late for me as I'm switching to more expensive alternatives. I truly pity all those future Quicken customers...

    Disgruntled in New York 1/9/12 8:31PM
  • Where to start? I used Quicken for more than 15 years. Then I switched to Apple only to find that the product that Intuit/Quicken delivers to Apple users is terrible. Support is non existent and QE is a pale shadow of the Windows version. So be it. But then I get a request from Quicken to provide feedback. I provide negative feedback and Quicken writes back and says that my criticism doe not meet their standards. In other words it was negative. And, all the links in the email they sent were broken!
    Quicken sucks!

    dluck 1/8/12 2:12PM
  • After hours on the phone following and re-following the same few procedures, they flatly told me there was no solution and no workaround when my downloads from Fidelity Investments quit going through.

    barryr 1/6/12 2:33PM
  • I think it is terrible that you can not get what I call a "simple answer" to a "simple problem" with their program. I cannot get through by phone and when you go on the site, you are asked to PAY for your answer or you do not get it answered. What a racket! If you cannot edit a category to business from personal expense - than I need an answer on how to do that because I have tried everything and it won't change. You have an answer on the tool bar for many things that I don't use but this simple task is no where to be found! What the hell!
    Barbara Brukiewa
    H&P Home Improvements

    you can contact me from hbrukiewa@verizon.net

    Anonymous 1/6/12 10:07AM
  • "In general, hidden categories still appear in the Category List but are hidden in the Category drop-down where you assign a category when entering a transaction (such as in a banking account register)."

    The above is a copy of their help descriptions. Absolutely Wrong!!
    2012 will no longer let you hid transfer categories. So if you have a number of old accounts (been a user since 1994) contray to the above you will HAVE to scroll through all of your "old" transfer categories to get to the one you want. What a waste of time. Have been told I could get a refund but it was a Christmas present from my son so still looking for the receipt.

    This is really disappointing.

    Anonymous 1/5/12 12:29PM
  • I use Quicken 2011 Premier. I use it for checking and investments. It is complicated and loaded with anomalies. Right now it does not update and their link to download a fix does not work because it takes you to a page for purchasing Intiut product. If you manually enter the correct address it transfers point you back to the buy their product page. I also transfer an account from one broker to another. This also was a nightmare to get the balance straight The only way I got it to work was to rename the quicken account for old broker to a new name, Manually changed the update data. Quicken 2011 could not match up the Buy and sell orders. For long order will need to delete the buy and and reenter them with the current broker name otherwise you can't match up buy from former broker to sell from new. This makes me sick to just go thru this crap. there is more but I am stopping here.

    Al 1/5/12 9:28AM
  • No support from support. Just a canned response, but they never fix anything.

    nosupport4QW2012 1/4/12 10:00PM
  • Quick Books 2012 Pro is the worst, I am offended by the use of the name Intuit referring to intuitive. Quick Books 2012 is not even close. As to off shore customer support other than not knowing anything about QB and having to put you on hold for even the simplest question. I had one simple question that never got resolved, but was put on hold 6 times and after trying to sell me a $169. support package, which i refused, they were going to transfer me but instead hung up on me. I am returning QB Pro 2012 and will look for a product that is supported in the USA by people who know what they are talking about. Intuit would be better off hiring support people in the USA and paying them more money rather than wasting time with off shore lousy support that usually makes the problem worse and frustrates their customers. Buy something else

    Lou 1/3/12 7:49PM
  • "please avoid profanity". Good luck. Quicken home and business 2012 is the worst product I have ever used. Quicken tech support (online, out of India) wasted an hour of my time and didn't even come close to understanding the issue or resolving it. when they asked if this solved my problem, I said "no" and then they argued with me! WTF!? I hope this company goes out of business. Quicken is a disgrace.

    sean 1/2/12 1:22PM
  • Horrid Product, Performance, Service, Support

    First time Quicken user so bought 2012 Deluxe download and it's been headaches ever since. Wouldn't pull data from all banks (only 2), difficult to learn, and not very user friendly across the board for beginners. Opted for trial of Backup Online before realizing that I have this feature in another firewall program. I've been trying to cancel the trial for 3 days without success. Where are their technical and customer service people? Hiding?

    sandee5371 1/1/12 9:53PM
  • downgraded from quicken home and business 2007 to quicken home and business 2011. Quicken's classes are now called tags and you can now only have one tag associated with a given business.

    Futhermore all of my business reports are now showing 0's because quicken now only considers something a business expense or revenue if it was paid out of or deposited into a business account. The reason I use quicken home and business is it allowed me to operate out of a single checking account for both business and personal needs. 2011 assumes all these expenses (even the ones that go through a business ap account) are personal because banking accounts must now be classified as business or personal... If I wanted to do that I'd be running quickbooks, MS Small Business Accounting, Peachtree, or something similar.

    Lastly I have a display issue... Pop up menus (like uncleared/cleared/reconciled or more importantly the "Account Actions" menus) have blank text ... the icons/check boxes are there and the section titles are there but nothing but blank text for the actual menu items

    I did the online chat for tech support and they seemed helpful ... had to restart my session so I could upload a screen shot (their upload doesnt support IE9)... uninstalled and ran their cleanup tool. When that didn't work they blamed my wireless mouse (logitech) which i replaced with a wired one. when that didn't work I was told it was definitely the wireless mouse but I would have to reboot with the wired mouse... which of course didnt work..

    mstickler 12/29/11 8:49PM
  • I installed Quicken 2012 Premier several weeks ago. It sometimes freezes up my system and I ahve to reboot. The techniacl support is terrible and it is very difficult to understand their english. What a shame!. I have been a quicken user since the DOS days. Shame on them. I am reinstalling quicken 2009 which has working without any problem. Also, very difficult to contact them.

    Anonymous 12/29/11 11:47AM
  • Quicken is getting worse and worse. The stock price function: It will not upgrade the price for one of my mutual funds. OK -- I'll get it myself and manually enter the price. But that does not work. Quicken will not accept the price. Price history is gone for that mutual fund and will not accept any numbers. Quicken's advice does not work. Their second option is to delete fice year history. I did that last time I had this problem and decided to do something about. The price still could still not be recorded, but I lost all my history for my other securities. This is called help? A useless, miserable program. And they ABSOLUTELY make it impossib le to get any help. They will NOT respond to any questions. Too big and greedy to care about anything other than a quicj profit.

    disgruntled 12/27/11 5:18PM
  • I have been trying unsuccessfully to connect with Quicken Customer Support to request a refund, since I am NOT satisfied with their product. I keep getting disconnected before I get to a live person.

    I purchased Quicken 2012 R4 online, a few weeks ago, for $43.47. I paid by Visa Credit Card. How do I arrange for a refund?

    Anonymous 12/20/11 2:05PM
  • I have been chargede twice for a download I didn;t even get and can' reach anyone to rectify t5he situation .This is th worst customert service I have ever experienced., Please call me at 1-843-762-0418..Barbara

    Anonymous 12/13/11 7:45AM
  • I've had trouble connecting an account to my bank for 3 months. Quicken keeps telling me it's a Quicken server error and they'll fix it. But they don't. After a couple of weeks, they send me the same worthless instructions as the first time. This is the worst customer support I've ever had to deal with.

    Anonymous 12/11/11 7:20PM
  • I think it's time this company as well as others realize that not everyone can afford to up grade year after year and be sold the same bill of goods such as Better, Improved, ect. only to see we have to relearn what just took a year to get used to. I persnoally, after alomost 20 years I'm going back to the paper sytem. I can't afford the Bells and Whistles and thats what Quicken Budgeting has proven to me. Goodbye!

    Maddog 12/10/11 8:38AM
  • Like many others I was forced to update to Quicken 2012 in order to download investments. Since that time I have not been able to get anything from Fidelity. This is a Quicken problem to be resolved and not one for a financial institution. Don't upgrade until this gets fixed.

    Fisherman 12/10/11 6:05AM
  • Quicken said to click on the X to update, which I did and I lost all of my investment data from 2007 forward. Has anyone figured out this problem, and been able to retrieve their data? I found about 3 complaints that sound similar: Beefcake 7/27/11, anonymous 11/22/11, and refrigman 11/2/11.Please tell me how you did it. Customer support was not able to help me.

    Dawn

    Dawn 12/9/11 9:36PM
  • this is the WORST SOFTWARE, THE WORST SERVICE, THE BIGGEST RUNAROUND. They keep giving you a website to get number to call. You fill out a form with the question, the problem, etc. Then you get a case number. WHAT'S THE POINT OF A CASE NUMBER IF THERE IS NEVER A LIVE PERSON TO HANDLE THE PROBLEM. STOP ADVERTISING FREE PHONE HELP IF YOU DON'T HAVE FREE PHONE HELP!!!

    LINDA 12/6/11 8:35AM
  • Quicken 2011 is terrible! After 10 + years of using Quicken I am dumping it. tried to resolve issues with tech support. They were unable to fix it unless I pay an additional fee to talk to them on the phone. They "suggested" I purchase for another $50.00 2012 to resolve the issues of 2011, for which I also paid $50.00. Will never use quicken again!

    Gordy 11/28/11 5:54PM
  • I can no longer depend on Quicken features. Recent loss of financial history caused me hours of work to recreate. "Customer Service" serviced me all right. if you know what I mean!

    For the last six months dowloads from financial institutions don't work correctly. Again "customer Service" serviced me!

    I can find no alternative to this clump of grunt and their "customer service" just keeps doing me. ANYONE KNOW OF A REASONABLE ALTERNATIVE?

    Could our fearless federal government be screwing with this software in the background, OR HAS QUICKEN SUDDENLY BECOME STUPID STUPID STUPID?

    Beefcake 11/27/11 5:38AM
  • Quicken just charged me $50 for a $9.95 monthly QuickenBillPay Fee. I want to prepay the monthly fee for a year or two. They will not let me do so. I work on commission and do not always know when there will be a balance in my account. That is why I want to prepay. I just had a $9.95 monthly charge bounce because it missed my deposit by a few days. They also can't take a payment over the phone if necessary and need to "try" my account three times before letting me use another source. Then once it is cleared up it takes 3 days to let me use the service again. I am being forced to just use the bill pay from the actual banks. I really wanted to use quicken but I will not put up with it again.

    UnfairCharges... 11/25/11 12:07PM
  • Each time I work with support my problems get worse. This is the worst, most frustrating, software I have ever worked with. To add insult to injury, I was just solicited to upgrade to Quicken 2012.

    Anonymous 11/22/11 9:03PM
  • I am a victim of the "lost price history" that happened on our about 10/14/11.

    I called customer support in early November when I noticed the issue.

    The only option I was given was to restore a backup from prior to 10/14/11. I backup every night so having the backup is not the issue.

    The issue is having to then RECREATE all entry from that date forward.

    This is the only option the rep gave me as the "option B" deleting the price history could not be done as the PRICE HISTORIES WERE GONE!

    Quicken customer service is about the WORST I've ever experienced. Still trying for a work around vs. MANUALLY ENTERING years of price histories for two securities.

    tfcallahan1 11/18/11 5:40PM
  • 2010 download of share quotes out-of-date and told I must upgrade ($135). I do so and it still does not work!! Help said there is a problem they are trying to fix...Meanwhile they have my dough

    Boingboing 11/18/11 12:52PM
  • Very disappointed with Sorry 2012, There is not any help with any of the 2011 issues. Data corruption and a very, very limited budget tool rendering budget reports inaccurate are just the beginning of the iceberg.

    John 11/15/11 9:28AM
  • Quicken 2011 is horrible, I have had to rebuild accounts on two occasions. This will be my last purchase of Quicken. I am tired of their poor customer service and constantly trying to sell me the upgrade when they can't even get the previous version to work properly.

    K-L 11/14/11 1:35PM
  • Can't upgrade my accounts. They said they would send my issue to engineering. That was over two weeks ago. What worked okay in Quicken 2011 doesn't work at all in Quicken 2012. I need to start figuring out how to migrate my data out to an accounting software that really works.

    Marc 11/13/11 6:10PM
  • IMPOSSIBLE to reach any person to ask a question. I have not been able to get simple help like pro blems encountered in reconciling my account with a paper statement. QUICKEN provides the worse customer service I' ve every encountered...anywhere!

    Anonymous 11/10/11 10:45AM
  • We cannot get the Quicken help desk to connect us with a person in the United States that speaks and understands English. Therefore we never get the help we need. I find their response to customers terrible. They make most of their money from sales in the U.S. can't they at least have their support here.

    Quilter 11/9/11 2:46PM
  • Quicken support has got to be one of the worst support I have worked with. They are all from India and have no clue on supporting customers with cc-501 error, This is what I get from Intuit
    Thank you for contacting Quicken Customer Care.

    This is in regards to an email that you had sent us, regarding not able to download transactions from your Financial Institution.

    The log files you have sent are invalid. We request you to submit the latest CONNLOG and OFX files for review, so that we can solve the issue for downloading transactions in Quicken. You can also visit the below mentioned URL to send the log files:-

    Answer Title: How do I access the online banking log files in Quicken for Windows?
    Answer Link: http://quicken.intuit.com/support/articles/data-file-management/data/2610.html

    We appreciate your business, and we thank you for selecting our Quicken product to manage your personal finances.

    Sincerely,
    Quicken Customer Care

    skypilot 11/8/11 4:10PM
  • This problem of fund pricing and loss of history is bad. Quicken offers buy the new version 2012. That is a hell of a way to sell a new version of the program. If 2012 works why can's an update for 2010 and 2011 be available free solve the "problem".

    Hurt 11/6/11 7:47PM
  • Quicken software has always been buggy, and support unreachable and useless, but now you can't trust the integrity of your own data. Customer service response is always to blame a third party or the user and then suggest you dump your data and start over. They never fix their flaws, they just give a new version and tell you that you need to upgrade at full retail price. It's time to uninstall this pathetic excuse for personal financial software and get something that works.

    Had Enough 11/4/11 10:34PM
  • Cannot get mutual fund prices to update, cannot get someone on the phone, I wish people would stop buy Quicken. They have the WORST customer service EVER!!!!

    Quicken Stinks!!!!!! 11/4/11 8:49AM
  • The phone says go to Quicken.com/support and get a direct phone no. if you click "contact us" THERE IS NO CONTACT US' TO CLICKelpr

    willwood 11/3/11 3:56PM
  • Quicken 2010 won't update several mutual fund prices since last week. It also wiped out ALL those same funds price histories. After they said it would be resolved with some fixes it wasn't. Now they say they are still working on the problem. I wish i still had a functional old MS Money program.

    refrigman 11/2/11 5:43PM
  • Quicken 11 R8 will not update my bank accounts. The program worked for several weeks in the Win7 64 bit os. Quicken support is blaming the bank, my log in id., etc. This does not appear to be truthful I have tried the recommended Quicken solutions with no luck. The update feature is really important. Does anyone have a fix to this problem for online update?

    legisnew 11/2/11 5:13AM
  • Terrible issues with 2011 R8 - account transactions not downloading (some transactions come down others don't) Green flags indicate successful download but I now have about a $20k discrepancy between quicken and my online registers across 5 accounts. Making the account manual and then auto just results in a cc-501 now.

    Quicken support useless. Said it may be 15-21 days to fix. Looking at alternatives.

    Quote from my last chat with them:

    "nick: I am about $20,000 out of balance...
    Amjad: It is account specific.
    Amjad: It could take 15-20 days to fix this issue.
    nick: when can expect a fix?
    nick: so it applies to Chase, TexansCU, Target and CapitalOne?
    Amjad: Yes. It could.
    nick: Why did quicken not advise users that the green flag could hide faulty downloads?
    Amjad: As you may have noticed that there is some server error in your data file and it will be fixed by online banking research team.
    nick: that is only reported when trying to set an account to auto update - not when an existing auto update account is downloading. Are you saying that the faulty downloads have been happening and not getting reported to users?
    Amjad: Nick, this issue arises when there is some server issue with particular accounts. You may notice that other users are downloading transactions with same bank./
    nick: So I can't trust the auto downloads until Quicken tells me it's fixed?
    Amjad: Yes."

    Nick 10/28/11 6:08AM
  • Same problems as many others...accounts not being able to automatically download from my credit union. All accounts worked fine and I am slowly losing them one by one. Have been in contact with tech support now for 7 MONTHS and still NO RESULTS! I contact them for status, they keep giving me new INCIDENT #'s and OLD INSTRUCTIONS that I walked through over the phone in the past with them. They keep requesting LOG files which I've sent at least half a dozen times. I've been told my Incident has been ESCALATED, but I have never heard from any other department. They've promised to call me at a scheduled time for tech support and have never called. Their customer service turns GOOD people into RAVING MAD LUNATICS because they drive us CRAZY with their USELESSNESS!

    HarleyP 10/25/11 10:30PM
  • I don't know why I thought I was the only one. I recently bought a new computer and upgraded to Windows7 and Quicken 2011. I have not been able to download my Chase data since. I spent 10 hours on tech support with no solution. I bought 2012 and it does the same thing. i am a fool for doing that, but i was able to get my money back for it all (we'll see about that). I love the features, and am a long time user, but now im forced to look for something else. Call to the president was supposed to get a return phone call from his staff - that never happened either. All in all, i am very disappointed.

    Adrian2011 10/23/11 7:33PM
  • I have spent a minimum of 8 hours on the phone trying to get quicken 2012 to run.

    intuit blew me off and quicken people smiled a lot and accomplished nothing.

    Part of the 8 hours was trying to convince my bank they had a problem, after Quicken people said it was the banks problem.

    Product should be recalled until it works !!!

    HLS 10/19/11 12:10PM
  • Incident # 111014-110101 BBVA Compass. I have used Quicken Bill Pay since BBVA compass gave me a free disk over a decade ago. Quicken did not send a payment to my credit card company, although Miton (your rep) found the payment. We had a 3-way call with Compass. Miton was adament that this was not Quicken's fault. The bank and Miton argued and argued for probably an hour. Finally, Miton put us on hold and never returned. Compass refuses to reimburse me the $100 interest charge I incurred with my credit card company. No one wanted to help me and I have been a good, good customer of both companies. I am through with both of you and will have to pay the interest myself. Quiken was rude and unhelpful. I will do a formal complaint to Consumer, if I don't hear from you. I was truly shocked.

    mrubar 10/18/11 4:14PM
  • Quicken Tech Support is terrible. In theory, it is a good idea to save money when you outsource your tech support department to India or Bangledesh or somewhere on the other side of the world.

    But any company that does this will lose customers. That means lost revenue, Quicken executives!

    Really frustrating to have to speak with several representatives and spend hours in Chat's, E-mails, and Phone Calls... and still have made no progress.

    When an incident gets established, it should have a single rep following the case. Instead it gets passed around all day long and no one knows whats going on with the case, so they keep asking you for the same information over and over again.

    When a customer points something out, like a there being 3 instances of "MB Financial Bank", why doesn't support ever take notice? Or when you kindly ask them to review your past incidents, why don't they just do that so that they don't have to ask the same exact questions or take you through the same exact process?

    This is really disappointing that the best thing we as customers can do is complain on another website about the service... because we can't even get to a live human being living in the US to share our complaints with. Any frustration about the outsourced customer service, goes to other countries... so why would they care to serve me? I'm asking for those jobs to be brought back to America.

    Very frustrated, Quicken. Get your act together.

    Anonymous 10/18/11 9:46AM
  • I have an open service request that started in July, 2011. It is now mid-October. Upon initial contact, they said they would send an email with my SR#. They never did. Sent another request at the end of August. Got an SR. The only time I get any communication back is when I contact them. And the answer is always a variation of "we're working on it".

    Quicken has been useless for me for the last 3 months. So much for managing personal finances.

    Anonymous 10/17/11 10:18AM
  • Quicken customer service is terrible. Tried to fix issues with Qicken 2010 after installing Widows7.

    Tried customer support chat. The service was very slow and the tech was not very knowlegable.

    In the end they provided no help at all.

    It was a total waste of two hours.

    My impression is that Intuit must not pay very well because they sure don't have top qualkity people working for them.

    TTW 10/15/11 6:45PM
  • I will be replacing Quicken very soon. There is no customer support worth a damm!

    Conleyjh 10/15/11 9:12AM
  • Quicken2011download.com is a SCAM What is this world coming to when Everything is a SCAM. Quicken Does Nothing to Fix These Problems With there Products.

    jrbluedice@aol.com 10/12/11 6:48PM
  • The message says to go to this website to reach a live person. Then, the website states that no one will respond.

    Anonymous 10/10/11 1:51PM
  • Been a Quicken user for years. Every time I upgrade I lose some usable feature. Now with Quicken 2011 can't download my account transactions. What does one do for help? There is none!

    Anonymous 10/9/11 1:38PM
  • Absolutely atrocious approach to customer service, in fact abusive of users because the product you pay for (annually) malfunctions on a repeated basis and there is no avenue for complaint on a weekend.
    Disgusting that the Gillard government, that is wasting our money trying to shut down the one part of our economy that us working, hasn't fined Reckon/Quicken out of existence and forced Intuit to find a replacement Australian agent.
    Reckon is really the pits

    Anonymous 10/7/11 10:01PM
  • I have been a Quicken user for many years but my upgrade to Mac Lion has ruined that good experience. It seems you do not care about Apple users.

    Anonymous 10/3/11 3:07PM
  • I Have tried to talk to someone in customer support to no avail. There is not any reason you can't have someone that is able to give you the assistance we need. Most of all I need you to stop chargeing me $3.00 a month when I don't even use quicken on=line to pay bills.

    Anonymous 10/3/11 2:00PM
  • Yesterday AND today, they say "closed for a company meeting" What kind of customer service is this????

    Anonymous 10/2/11 5:42AM
  • I'm unable to download recent transactions into my accounts. Running Quicken 2011 R8. Chatted with Customer Service - no real help. They were going to send me an email to submit my log files - no email arrived. Totally useless.

    yepitsme 10/1/11 11:46AM
  • Have to agree. This is a terrible product, and their support is useless. However, I used Quicken quite a bit in the late '90s, and that was true then, as well. How this company remains in business is a mystery

    leeg 9/29/11 2:42PM
  • Wow, I wish I had read these comments before I purchased Quicken 11. Can't transfer my Quicken 07 files from my old computer. Tech support is horrible and no one speaks understandable English. I filled out a customer comment survey and received a thank you that my comments were to them. Ha! big joke. After 15 years, I'm done with Quicken. I wish Comsumer Reports would do a review on them

    brand 9/28/11 12:07PM
  • I have been trying to get customer service for the last 3 days. Impossible! I only have one simple question, and I can't even get a phone number where someone will answer a question. I can't get online assistance either. Why do they tell us to come to this page for a direct number, if the number does not take us anywhere. I can't have a financial software where I can't get customer support when I have questions or problems. I will have to look into other programs that offer custumer support.

    lirahomes 9/28/11 9:11AM
  • 2011 Quicken unable to download from many banks transactions and support team unable to fix the problem for looooooooooooong time.

    Anonymous 9/26/11 11:43AM
  • I have been having the same issue. One step update quit working for my checking account. I cannot download from my bank's account to a quicken, so I'm at a standstill unless I begin to enter the 60+ transactions manually. Customer service is of no help other than to say that their programmers are working on the issue.

    CWeber584 9/26/11 9:41AM
  • I have used Quicken for 20 years and there have been times when there issues, but Quicken has gotten them fixed in time.

    But Quicken 2011, has some serious problems.
    Quickens primer feature is updating accounts with one click. This feature has stopped working with version 2011 R8.

    Quicken tech support have been working on the issue since 9/1. But as of to-date no solution.

    And now there are other issues with updating stock prices.

    Quicken tech support, has been unable to fix these problems and the data file has been changed with 2011, so you can't go back to previous working versions.

    Anonymous 9/22/11 8:32AM
  • I feel that if Quicken were as helpfull and fast acting in responding even with temp. passwords let alone problems it would be a major help to customers. Since I purchased Q2011 in either Dec. or Nov. 2010 I have had continual problems and not able to accomplish anything except have them accumulate a fee of $38.00 for my use if I could only get to someone. Than since it has turned into a major problem I will be charged additional funds "If I am satisfied" but so far not satisfied and not able to get money back. Looking for a recomendation for a financial software co. interested in helping solve problems. Even contacted a Marketing person at Intuit and she forwarded me to a tech. which I expected however no follow up as to satisfaction. Twice I have been told that new password sent to me via e-mail be have never received either. No I get message that Quicken has a server problem so I can not access my accounts but don't worry it is Quicken server not my bank or my computer. True???? Should I have a tech. contact Quicken to help solve your problems.

    Anonymous 9/14/11 12:10PM
  • All I can say is you are right worse support ever, but what do you expect when they are partnered with Chase? I have been using quicking for many years and was forced to upgrade to 2011 for my webconnect features to continue to work. I don't like it at all. Maybe i will move back to MS Money.

    Home user 9/13/11 9:54AM
  • I can"t believe that they don"t have some one to talk too. I have several questions and when you call them they give you a web site that is hard to find.Companies shuld not be able to sell a product unless they have a humanbeing(in the US)to talk too.Maybe we should talk to our congress reprsentatives and demand that a bill be passed to help us.

    Anonymous 9/9/11 9:49AM
  • I just had my PC die but I had always backed up my Quicken files every use. I just reinstalled Quicken and it insists ALL my backups are damaged!! From two different sources! It's a real POS and if I can get my data somehow I will find another program to use.

    orracle 9/8/11 7:02PM
  • Guess I should have believed all the negative press about Q2011 and the horrible tech support. In my initial contact, I explained to the tech that I could not update transactions either automatically or manually. After chatting for an hour andd having me try many things, he informed me that he would escalate the issue but in the meantime I could update manually. In many instances, he asked me questions that I had just answered. Sad to see Intuit sink to these depths. After being a Quicken user for over 20 years, I now rate the software and support a 0 (zero) out of ten.

    Ted 9/7/11 7:18PM
  • Quicken 2011 has to be the worst product that anyone pays for. Most of the downloads no longer work and the darn thing crashes frequently. Their customer service motto seems to be either "take 2 Asprins and don't call us in the morning" or suck it up.

    RGSNY 9/4/11 3:26PM
  • 8-29-11
    I tried to get tech support assistance with my Quicken Premier 2011 and I was referred to their "educated" advisors. I explained my problems with Quicken to them on the internet. Then 2 of their "educated" advisors on different days insisted the problem was with Windows (unbelievable) and how I should attempt to fix Windows in 2 different ways. Then the 3rd day, another message tried to contact me and I reported the message as SPAM. Now they've billed my credit card even though I had told them on day 3 that I was immensely dissatisfied, their fixes didn't work, and their service wasn't wanted. My Quicken is still not fixed and there'll be no more Quicken programs for me!

    Used and Abused 8/29/11 7:14PM
  • I have been a Quicken user since 1991. Never had great service, but it is nice to know it can get worse. I filed a complaint in March and as of August, they have not got back to me. When I call, they say they cannot tell me when they will get back to be. The algorithms within the package do not work correctly. Making my investment totals wrong. Don't know where to turn now.

    RonChristensen 8/29/11 11:29AM
  • The absolute worst experience ever! The tech support guys are from New Delhi, India. They do not have a clue about stock transactions and how to download them from Schwab. My just purchased 2011 quicken is going back to Amazon today! Anybody who buys Quicken is crazy!!

    Upset in California 8/27/11 3:40PM
  • This summarize my experience with Intuit. They're software is full of bugs and when you call them for support expect to get routed to a call center in India where you'll struggle to explain your problem to someone who barely speaks English and really isn't interested in helping you. If you're really frustrated, ask to speak to a supervisor where you'll be put on hold for and extended period of time before your call is rudely disconnected.

    Anonymous 8/23/11 11:19AM
  • Intuit has the worst support of any company I have ever encountered. It's a wonder this company is profitable. This should be a Harvard Business School case study. The wonder of a company that is so dismissive of its customers and yet it continues to survive.

    JJW 8/21/11 8:00AM
  • I am having all of the same problems like printing with quicken 2009. I was going to upgrade to 2011, but now I WILL NOT, thanks to all of your helpful comments. I wonder if I should try 2010, or try some other company. I hate the QUICKEN company. I was one of their first users with their first product, and I ran the treasury operations of a billion dollar company, using Quicken. Since then the management sold out to some leveraged buyout experts and they have ruined the company. It is a shame!!!

    jdelano 8/16/11 11:23AM
  • I have been using 2007 for Mac for many years and had to reinstall it. When I contacted their support people about downloading the upgrades to version R3 I was told it will cost 289.00.This is rediculous. I now can't download my banking transactions. This company has deteriorated to the worst after many years of providing excellent accounting and tax products and service.

    pelcovers 8/16/11 8:36AM
  • i was not able to access free support for my 2007 quicken who says i need a password and i have never had a password on it before. i need the infor from it. i purshased a new quicken program on another computer but still need help transferring the other info. my old computer doesnt have internet access
    kathy smith
    3074318005

    kds 8/15/11 8:14AM
  • For the second day this week I have been attempting to get help from Quicken and have billed for the help I am not getting. Great for getting a run around. One problem is my password not acceptable and thus Q. will send new password, about a hour ago, still have not received which is same as previous day. No way to get to speak to a basic problem solver for such problems. Getting more and more frustrated every minute. Old gray hair and not great at understanding your frustrating methods. Might Quicken be willing to swith my 2011 for a compatations software that Q. feels gives better service. Please respond Quick. It seems strange that to get Tech. Support Center number I had to get to this spot.

    Anonymous 8/12/11 2:07PM
  • I spent over 2 hours with customer service in another country. Can't understand the agents or their supervisors. They don't take notes and continaully ask you to repeat your information over and over and over. They tell you it will take 72 hours for an American rep, but refuse to put you in that que to get a rep from the US to call you. The absolute worst customer service I have ever experienced.

    anonymous 8/11/11 11:13AM
  • The tech support that I have been tring to get for the last hour is not available. I need to talk to someone that can help and I have gotten nothing but the runaround. You talk about how to aquire a direct phone number but you are just sendiong us around in a circle and there is no help for your customers.

    In my openion this is not very good customer service.

    Bill Bledsoe (a long time user that may not be around in a while)

    Bill 8/1/11 12:14PM
  • It is ridiculous that you do not provide a free quick answer service for a simple question like "I need to order new checks because my bank account has changed.

    Anonymous 7/25/11 4:45PM
  • After using Quicken since it's inception, They are now charging my bank account 9.95 a month of Online Banking Charges. These are and unvasion of privacy as they are unauthorized charges taken from my account. This is unethical.

    Anonymous 7/23/11 8:01AM
  • On the phone with India quicken support, Hello! reading your screen to me does not mean you are helping me!!!! Obviously, quicken is a below par operation that is saving money by outsourcing all their customer service to India. The customer support hasn't even used the product and they are attempting to answer my call, I've used Quicken since the 90's! Switched from PC to MAC Essentials. Don't do it!!!!!! The calendar feature is gone, the manual matching feature is gone. Really not happy with the current state of my records due to double entries. Wishing I could reach out and touch someone higher up the quicken chain!!!!!!

    DCMOM 7/22/11 9:48AM
  • After using Quicken, including Quicken Bill Pay, successfully for many years, it seems the bottom has fallen out of Intuit's software and support services. In my attempt to find a telephone number for Qicken, I stumbled on this site, and discovered my frustration with Quicken's inability and unwillingness to service it's products and it's customers is not uncommon. Rather than describe all of my complaints, I would simply say that I have experienced most, if not all the complaints listed on this site.
    Joe B

    Anonymous 7/22/11 7:39AM
  • This is the absolute worst customer service that I have ever received from a company. If I performed my job as they have, I would be unemployed!! They only resolved part of my problem and I have been trying to get it resolved for 3 months and have been unable to use the product this whole time. I continue to send emails that go unanswered and when I submitted a request for a call from them, they responded by email advising me they are awaiting my call but did not provide a phone # for me to call them at and they do not have a phone # posted on their help website. Absolutely ridiculous. I am probably going to have to eat my loss financially for what I paid for the product and I am going back to MS Money, which I used for years and never had a problem with (I ask myself now why I ever changed to Quicken in the first place since MS Money was a great product that worked for me)!! VERY DISAPPOINTED!!

    Kristyne 7/21/11 11:25AM
  • I have Quicken 2008 that has been working just fine for what I need. However, as of July 2011 I can no longer use it to download my financial information from my bank or credit cards. The are forcing me to purchase an entirely new 2011 version for around $90.00 It just irks me that a company would force a customer to upgrade; I can certainly decide when to upgrade without their help! Therefore, I will stop using Quicken and just download an Excel spreadsheet. Excel doesn't have the features, but it works. It's the principal of this kind of heavy-handed marketing/sales that ticks me off. I bet they don't even read these comments!

    Anonymous 7/11/11 10:26PM
  • I have been exchanging emails for almost a month with Quicken customer service about a problem with Quicken 2010 and have gotten nothing but a run around. I carefully explained what the problem was and what I had tried to fix it. First they sent a reply that completely missed the mark. Then they sent me a suggested fix, which was one that I had already tried. I told them to please read my emails before the replied. They asked me to send some log files, which I did. Then they started repeating this sequence. I have concluded that they cannot understand my emails because English is not their native language. Either that or they are incredibly stupid.

    Dissatisfied Customer 7/5/11 12:27PM
  • I have purchased both Quicken Deluxe 2011 and Quicken Premier 2011. I purchased Quicken Deluxe 2011, and discovered how extremely slow and unreliable it is. I purchased Quicken Premium 2011 hoping it would be better. WRONG!! Both are system hogs and SLOW, SLOW, SLOW! I had installed both on a Pentium IV Windows XP, 3 Gig memory machine and thought this might be the problem. I reinstalled and moved everything to a Pentium Dual-Core 2.5Ghz with 4 Gig memory, with the same results. It's pathetic!! At times, when clicking on a different bank account, the program just shuts down completely with no warning. When choosing a category from the popup list (and yes, I've cleaned up my category list), the program stalls and takes FOREVER for the category list to populate. Talk about a major decrease in productivity! I would LOVE to have my Quicken Deluxe 2008 back. It was at least reliable and faster. But alas, Intuit makes that impossible once transactions have been posted to the new file, and too many changes have been made to revert back. I regret the day I changed to Quicken 2011. If the backup file could be converted back to the 2008 file, I would definitely go back and trash the 2011 program. I only keep my personal finances on Quicken and don't need all this bloat and system hogging!

    dlyates 7/1/11 10:42AM
  • I have a reward certificate for Quicken Delux that expires July 31, 2013. When I enter the code, it tells me it has expired. I went to support and find that it will cost me $38 to be told how to get!!!!

    dotmenke 6/21/11 7:27AM
  • Like everyone else, I am very frustrated with Quicken. This is the first product I have purchased, so I am new to the product. Does anyone suggest a different product?

    Janne 6/16/11 12:52PM
  • I was having problems printing checks and they told me that I had to get a newer version of Quicken. I purchased a $99.00 upgrade and i still can't print checks. I can print from every program on my computer except Quicken. I paid $45.00 to get my question answered and that was a total waste.

    Anonymous 6/7/11 4:01PM
  • I had Quicken Backup. They emailed a bill to me for $0.0. and said my credit card info was bad. I could not change it online. Customer Support in New Delhi wasted an hour of my time without accomplishing anything. All time high for bad support.

    Quicken Backup Disaster 6/3/11 10:25AM
  • Using their converter to import a QIF file that was exported from Mac Quicken 2006 into Windows 2011 is pathetic. Can you believe they will not convert checking accounts? Then what is the use. I had all my data since 1993 and dates come across as 1901 and I have to do so much manual work that it is practically useless. Come on Intuit, you can't tell me that your programmers can't do a simple date conversion. This is ridiculous.

    Anonymous 5/29/11 3:18PM
  • Wasted more than an hour trying to get info on new Quicken.

    More than that trying to get a refund after I downloaded the wrong product (they only have a dumbed down version for MAC) - I downloaded the "DeLuxe" version that's PC only. Except the download images don't say that...

    Then you have to apply online for an appointment with a phone contact person to get a refund, and then was told I couldn't get the refund processed until next week.

    That took another 35 minutes !!!

    I will never do business with Quicken again.

    jonride 5/25/11 5:15PM
  • long delay reaching customer service, finally gave up. Will manually enter financial info

    jes 5/23/11 10:24AM
  • Quicken Customer Service is a F#*&!$g Joke!!!! I ordered the Quicken rental property software and I never received it have yet to resolve this with Quicken ...BEWARE THE BUYER

    PISSEDOFF 5/19/11 10:21AM
  • Quicken advised users that quotes updates performed between the early morning hours of 4/19/2011 and the late evening hours of 4/30/2011 resulted in Mutual Funds losing some or all of their price history and the ticker reporting,"last updated: Never updated" in the fly-over when hovering over the ticker portfolio view. They continue to say the issue was caused by a temporary problem with a server upgrade. While the server problem has been resolved, BUT FOR WHOM, the Quicken date files that experienced this condition will not recover or "fix" with subsequent Quotes or Price History update.
    Quicken gives you two experimental resolutions both of them were not working.
    I called but had to go on line in order to get help. Since this was Quicken"s mistake you would think that they would correct it no charge. Think again.
    You have to give them your credit card before they will even discuss the matter and they charge 30 to 40 dollars for the assistance...(I don't remember exactly the amount.) Any business that does its business like Quicken really deserves to fail. When you can, stay clear of Quicken.

    Anonymous 5/16/11 2:20PM
  • I have been using Quicken personal finance for more than 20 years. Until Quicken 2011 I was a 100% satisfied customer. I have recommended Quicken to dozens of friends and family members. Quicken 2011 is the first version I have ever had problems with and the problems are bountiful - I have had double payments posted to my account - almost had to pay my mortgage twice in one month - had to call the bank to get it straight. I have spent countless hours trying to resolve problems. One of the reasons I have liked Quicken is because it did not take much of my time to take care of my finances. I have never had these kinds of issues before. This product is worthless. Can anyone recommend a competing product - I am ready to switch. I have wasted hours and hours trying to perform simple tasks like adding a new bill. Four hours today trying to add two new repeating bills to my system. Normally this would take me minutes. I would only recommend Quicken 2011 to my worst enemy. It is pure torture. Service people are very nice and knowledgeable - the problem is with the product itself. Quicken 2011 performs like a beta version, full of errors.

    Steve 5/15/11 11:17AM
  • Your phone contact and internet support is less than friendly. I have not been able to get information to my question on-line or get to a person by phone. It most frustrating.

    Lorraine Shelton

    Anonymous 5/13/11 6:43AM
  • I've used Quicken since 1994. They 'sunset' Quicken 2008 (as we all know), and I was forced to purchase Quicken 2011. The transfers that I would do each week (from savings to checking) now either do not happen (& my account gets overdrawn) or they happen multiple times. They are aware of the issue & have printed a bulletin on it but they believe that it has been resolved in R8 - except I'm using R8 and still have the issue.

    My ability to successfully resolve the issue(s) I'm having with their oh-so-enjoyable tech support group - has been the same as all of the others who have posted - a complete nightmare.

    Since their extreme incompetence is now placing my finances at risk, I am forced to start to search for reasonable alternatives. This is something I did not see in *anyone's* comments - who now makes the best product and has actual customer & technical support.

    Ironically, I can still recall how Quicken used to crush the competition because of their fantastic product and unparalleled support (not that I ever needed it way-back-when.

    I'm off to search for a replacement product ... wish me luck ...

    RL7836 5/9/11 7:18PM
  • INTUIT / QUICKEN............THE HANDWRITING IS ON THE WALL.

    GET YOUR PRODUCT BACK TO HOW IT USED TO
    BE AND GET GOOD CUSTOMER SUPPORT OR CONSIDER YOURSELVES A FAILURE AND REFUND
    EVERYONE'S MONEY!!

    AFTER 16 YEARS I'M SWITCHING TO ANOTHER
    PROGRAM.

    VERNA IN SC 5/5/11 6:51AM
  • This must be the worst software company for support. Absolutely terrible. And for Mac users, Intuit is abysmal not only in support of the products, but in product design.

    Anonymous 4/28/11 5:30AM
  • I started out with Quicken 2005 and just got 2011. What a waste of time and money. Everything that has been printed before has happened to me. Quicken surport is a joke, they hang up on you ( ten times ), when you ask them to repeat something they hang up. Sorry Quicken there has to be a better product out there with tech surport and your cheap labor ( India )

    rmosko 4/26/11 12:43PM
  • After 2 weeks in trying to get my issue resolved, I finally called the telephone number listed by Anonymous on 4/16/11. I orderd Quicken 2011 via the internet, it would not open. I had a Chat session with Quicken (in India) which did not help. I contacted i.Yogi, a technical support company, with the same results. Quicken's customer service is the worst I have ever tried to deal with. Quicken charged my credit card for 2 downloads. I called every number listed for Quicken, but was always directed to "Contact Us", which was a waste of time. The telephone number I called.was
    877-486-8844 (thank you Anonymous). I received a case number & a refund order number. I was told it would take 7 to 10 business days for my refunds. I'm not going to hold my breath, but at least I finally spoke to a REAL LIVE PERSON.

    Terry 4/25/11 10:32AM
  • What was relatively a stable product has now deteriorated significantly with QW2011. I can no longer seem to download from Fidelity and Vanguard although Schwab still works (TG). I would be absolutely be open to alternatives

    rajags 4/23/11 4:07PM
  • I agree customer service is non existent. I have spent hours trying to track down simple help. No success....False leads to customer service. This is totally unacceptable. No live person to talk to.. The product is sold everywhere. It is not a easy problem free product. I have had numerous glitches. I have wasted so much time. The product is not helping me and it does not work properly. I think it is a complete waste of time.

    grabd 4/20/11 12:19PM
  • I don't know why Quicken calls this Customer Support. There is absolutely no support at all. I was on the phone with 2 different agents for setting up a one step update (problems with one of the bank). In both situations, the agent just stopped talking. I was left hanging on the phone, waiting, and waiting.

    Why does Quicken pay these customer service support agents who cannot help and who cannot even say they can't help! Are these agents paid by the waiting time of each customer???? Quicken should do a customer support survey and see how wasteful the customer support operations has been, in wasting valuable resources (phone calls), and customers' time.

    Frustrated customer 4/18/11 1:05PM
  • I almost tried to install again, but something said GO BACK AND READ THE Q BLOG,
    I almost forgot the problems I encountered, I might have the record for tenacity. 2 months. But I hope that if I ask for my money back from the store I purchased it from I will get it back. They ruined a great product, WITH NO BACK UP. I am not goiing to spend 2 more months of frustration.
    Hope you out there will not be an idiot and try any products. Speak up and in English please.

    Forever in the cold

    In the cold 4/14/11 5:56PM
  • Cannot email invoices in Quicken H&B 2011 vial Outlook 2003. Worked fine 2010 version. Quicken two responses are worthless. Don't they have an engineer that knows something, ANYTHING???

    tgarber311 4/10/11 7:43AM
  • quicken 2010 stopped downloading my financial information into my register. I tried to call support but each person gave me another useless number to call. I gave up trying and will look for another program.

    Anonymous 4/8/11 6:19AM
  • I have been a Quicken user for many years.
    I am completely fed up with Quicken.
    The only live person I can contact is in India and they are useless.

    Fo Quicken they are cheap. For the customers they ae a waste of time.

    Phil 4/7/11 9:18AM
  • They need to hire people that can speek understandable English...

    Allston 4/5/11 2:36PM
  • i have been on this phone for 1 solid day without help. i've gotten disconnect 2 times and have been getting very frustrated. i am ready to abandon this quicken2011 deluxe. i've used previous editions wuthout problems. my problem ic, i cannot send payments thru quicken and this only started 3 days ago. the account message is 110404001698.

    pinetree1844 4/4/11 1:02PM
  • Absolutely horrible. Long time quicken user. Can't get ANYONE on-line or on telephone to help with installation problem on new Quicken 2011.

    Disappointed 3/31/11 3:35PM
  • Worthless customer support. They dont read the tickets and wont troubleshoot or get you to 2nd level support. Plus their command of the english language is lacking. Time to switch to MS Money.

    PO in NC 3/29/11 6:50AM
  • I have used Qiucken since the early 90's and this is absolutley the last time I purchase anything from Intuit. Where is the Free Technical Support. Also where are the Manuals so one can try to figure things out.

    K 3/27/11 12:55PM
  • Never received the call back promised from Quicken (surprised) regarding my refund. When I called back they had to find more information. Called on March 16, 2011 and was told cheque was being sent to me and I would receive it no later than March 23. Called on March 25 and was told cheque was mailed on March 23 and I should receive it soon.
    Originally returned product Jan 15 for the advertised 4 - 6 week refund.

    Still using Quicken 2005 and am resolved to enter all mutual fund prices by hand since updates stopped.

    Sad Canuk

    Sad Canuk 3/25/11 9:31AM
  • Quicken 2011 starter is a bad choice for almost everyone. Staples told me that this version is recommended by quicken to replace quicken 2000 basic. It definitely is NOT, the starter version has no investment capability, so it is being sold as a "come-on" to try and get you to pay for the next higher upgrade. The quicken help support is also very poor. I would never recommend any quicken product.

    LJ 3/22/11 10:54AM
  • They have no customer service!! I bought an upgrade online. Went to unlock it again to install on my new laptop and it isn't there. The phone message says they have free phone support but directs you to the web to get the number. Once there puts you in an infinite loop. I have been a user since the beginning of their company, both Quicken and Quickbooks but now I'm looking else where. I found a personal software called YNAB that I'm trying and I guess I'll look at Peachtree for the business because Intuit is on the way out. You can't have customer service like this and expect to be in business for long.

    Anonymous 3/22/11 7:56AM
  • I use Quicken 2011 Home and Business.
    I was "Updated" to R8 just today. After that I attempt to activate One Step Update for a current and valid Credit Card account. It appears to work fine until it presents the Add Account screen. This shows the account, but when I select Credit Card from the drop down and attempt to select Link from the next drop down (or try any other action) I get a message to Choose an account type for account xxxx. It seems whenever I select the account type and go to any other option on the screen, it clears the account type.
    This is just the latest of a very long list of problems I have encountered since upgrading from 2008 to 2011 Quicken. It makes me want to switch to Money, or some other software not controlled by Intuit.

    Anonymous 3/20/11 6:12AM
  • I had H&B 2008 and just installed Quicken H&B 2011 but the Business tab is locked.

    All attempts to contact chat or phone service go NO WHERE!! Where is the customer service???

    Deborah 3/19/11 1:09PM
  • I ORDERED QUICKEN 11 FOR MY APPLE AND GOT THE WINDOWS VERSION INSTEAD DOWNLOADED. I CAN'T GET ANY HELP TO CORRECT THIS ERROR. WHAT DO I DO TO GET HELP FROM YOU FOLKS??? IT IS IMPOSSIBLE TO REACH ANYONE WHO IS HUMAN.
    HELP !!! HELP !!!!

    Anonymous 3/19/11 10:54AM
  • What ever happened to customer service. I have a very simple question about using a debit card for payment. I quess you don't need my money.

    Anonymous 3/19/11 9:31AM
  • After waiting a further two weeks I am now told they have no idea when I will receive my refund. so much for 4 or 6 weeks promised on web site. But they have indicated that they will telephone me tomorrow with an update.

    Sad Canuk 3/16/11 11:15AM
  • Terrible, really sorry I bought the software. No help in the "help" menu. Tutorial? What tutorial? Hours wasted in the evening.

    Anonymous 3/15/11 6:10PM
  • Quicken, think General Motors! You are ready to fall hard.

    Your product has defects. Your customer service is non-existent. You have become arrogant.

    I've used Quicken for 16 years. With no way to get help, I can't use it anymore. Now I can finally buy a Mac.
    The message: improve customer service

    burg 3/14/11 9:10AM
  • This Product sucks. you can not get a hold of a live person. On their web site they wanted to charge $58 for answers to my questions. that is more than I paid for the stupid software. Customer service is none existance. I am going to take this worthles frusstrating product back to the store for a refund and then trash it on the internet to anyone who will listen for as long as I live.

    Anonymous 3/13/11 5:51PM
  • What customer service??? Has anyone found it?? I can't get anyone. I went to log in to my quicken online account and it won't take my ID and Password. My email has changed so there is no way to get new info and absolutely NO ONE to aswer phone calls!!! Now I read that online services are discontinued but they are still charging me. How do you contact them to stop that???

    Pissed 3/12/11 4:02PM
  • Dealing with Quicken ranks right up there with the worst experence I have had in recent times. It has ben absulty impossable to get threw to any kind of customer support
    survice of any kind. I have spent at least five hours working the systom to clear up a simpel mistake on my part.all I wanted to do was upgrade to a more advanced program and recive credet for the wrong choice of a lesser program. These guys are absolute JERKS

    Proost 3/10/11 10:29PM
  • The WORST customer service I have ever dealt with !!! The greed of this company is dispicable ! By them using cheap foreign help I have had to pay my employees top dollars to be on the phone for over five hours on numerous occasions being transferred from one number to another with no solution.

    G johnson 3/9/11 12:16PM
  • I just bought Quicken 2011, downloaded it and the converted file it opened for me is about a month old. No hide nor hair of the Quicken 2008 file I used before the upgrade. I'm extremely upset and currently chatting with a rep now. I've been using Quicken for over 10 years and consider it to have saved our family lots of money with its attention to detail but they have clearing stopped focusing on it. Mint is not robust enough for me.

    notnormlwife 3/6/11 7:42PM
  • I have always hated Quicken. My initial problems several years ago have only become worse. Besides, the lack of proper methods to get help time and time again, I find the entire program with its abnormally LOUD intro, is intrusive. I don't appreciate all the marketing, mail, and constant reminders to send Quicken more money. Over and over, new products, busybody Quicken. I ordered and paid for 2011 and, again, I see there are no improvements. I will put up with your overbearing marketing department now but I have reached the end of my patience. This is it.

    gracierin 3/4/11 9:00AM
  • I decided to upgrade to Quicken 2011 from a prior version. I found that several items where no longer available including the improved forecasting that was advertised. Several of my tabs could no longer be used as that function had also been deleted.

    After waiting for 7 days I was asked to submit a screen shot of the problem. 4 days later was told that Quicken could not find a way to resolve it.

    Finally on Jan 15, 2011 I sent the product back for a refund for the 4 -6 week advertised refund. After 6 weeks I was told the cheque would be sent in 3 days, After 7 weeks was told it would be 2 more weeks.

    Sad Canuk 3/3/11 11:05AM
  • This has to be the worse company on the planet. I will definetly never buy another intuit product. A simple question, half the morning shot and not an answer to be had

    elli452 3/3/11 9:01AM
  • this has got to be the biggest rip-off since Wall St. meltdown! Purchased Quicken 2011 2 wks ago and have been unable to get it going yet after following all steps for getting started, troubleshooting, etc. Thought it was because I am not a techie but since trying to no avail to get online and/or phone support, I finally arrived at this page and witness others' frustrations.

    lyndanky 3/2/11 3:19PM
  • FURIOUS with Quicken for wasting 5 hours of my life because of poor communication and cust service. Not only do I have the same issue (though, may have resolved it myself- time will tell), but my online chat and ALL 5 calls were routed to India. Navigating website to complain, no posted #s or e-mail given, as everything is handled through a drop down list.

    Anonymous 3/1/11 8:16PM
  • I hate Quicken. Every time I've been forced to upgrade I think, never again. I can't quit using it because my clients use it and the send me data. I just got Q Deluxe 2011. First it wouldn't register. Got that resolved; now it won't update my accounts. The offshore tech rep told me, after an hour, that the problem is with my banks - 5 of the majors like Citi - and I needed to call each bank. For those who want to the customer "service" # it is 800.264.5637. You need a 12 digit ID #. I think if you make one up it will let you through; they ask you as if they have no idea who you are even though you've logged a written complaint and gotten the ID #. Just awful.

    Anonymous 3/1/11 8:12PM
  • What a disaster. Have spent 5 hours and one month trying to get a simple answer. Quicken has no support that is readily accessible. I kept being sent to a document driven help screen while being teased that I would have a live person if I finished checking the problem. Have used Quicken for over 10 years. think it is time to move to Money, heard they have humans to communicate with. They even closed my incident(s) without any resolution. When I asked why I was told I had to open a new one.

    Dennis 2/28/11 8:10AM
  • I too, have been getting the OL-209-B error code. I have been dealing with it for three months. Am getting near panic because taxes need to be done. Have gotten more support from the bank than from Quicken. The bank even agreed to a conference call with Quicken that went very poorly. Quicken so-called support just reads steps they have in front of them. They obviously do not understand english. When you tell them that you have done their "steps" twenty times with the same results each time they simply say "try this" and then repeat the steps. The OL-209-B is referenced all over the internet, yet Quicken Support insists that the code does not exist!!! I also will never buy another Intuit product. Does anyone know if Intuit has bought Money? With all of the "mergers" we no longer have choices and they can treat us anyway they chose. I for one prefer to buy American and am throughly disgusted with an "American" product that has support that can't speak or understand english.

    gardengal1017 2/27/11 4:12AM
  • The Quicken On Line Backup product cancellation process is not working and seems to be impossible. The instructions are sign in (that went fine) click of edit Account Info (that was fine) then click on Cancel Subscription button on bottom of page. There is no such button!
    I decided to have other in my house try it and others try it and try it, but no button whatsoever. And what now? Quicken really need to help the user in trouble.

    jvsheehan 2/25/11 9:18AM
  • I have been trying since mid Nov 2011 to get a transaction file password removed three totally failed, The fourth try worked for ony 2 days and now it too has faile. So far nobody care, Quicken at one time before it offloaded, was a fast and effective service,NO MORE THE SERVICE SERVICE NOW IS TERRIBLE, LOUSY, STINKS.

    GINGRAM 2/24/11 7:24AM
  • There is no live contact !I purchased a product and have been trying to talk to anyone for the past two weeks, I even turned in a report telling them I still have an outstanding problem which prevents me from using what I have paid for!

    Ron Richter 2/22/11 1:26PM
  • Trying to install Quicken 2011 on my Windows 7 pc from a CD - how unusual can that be? It won't register it online and it won't let me use it till I register it. I start a chat session and the techie can't understand that I simply want to register my Quicken product - his command of English, or lack thereof, seems to be in the way. He keeps telling me that I need to register it but won't respond to my asking how. After 16 minutes of frustration I disconnect.

    Next I phone support. After 8 minutes on hold, the tech tells me how to turn off the registration prompt. But I want to register it! No, she explains that it's already registered with my name, address, and email. How did Quicken get this information, given that I bought the product from Amazon and hadn't had it on this pc before? Fuzzy conjectures. Puzzling.

    Anonymous 2/22/11 7:50AM
  • I have been a Quicken customer for many years and have had run-in's with the off-shore script readers in both phone and chat sessions. Totally useless!

    I suggest contacting Intuit's Office of the President (you'll have to search for the latest contact information). I sent them a detailed accounting of every failed call and the entire chat sessions.

    They really need to see the hard evidence of all the failed calls and chats. Write everything down!

    want2beunique 2/20/11 7:46PM
  • I have tried without success to get a the password unlocked for my file. They said 7-10 day. It has now been 5 weeks. I have called at least 8 times.
    I am told they are working on it.
    If I can again a week later they say the same thing.
    The people I deal with are pleasant but unknowledgable. It is like they are reading from a script and have no ability to think. No common sense.
    I have been using Quicken since the days of DOS and this is a real low in our relationship.

    Hlab 2/14/11 5:19PM
  • The chat service Quicken offers was pointless. I was on the line for almost 2 hours. My tech was incompetent and when it became obvious that he couldn't help me, he abruptly terminated the chat. It was so bad.

    M

    wolakota 2/5/11 2:48PM
  • I have spent the last hour trying to figure out how to contact these people and still no success. Tried to subscribe to online backup, gave them payment info (no problem there of course)and received an error trying to download the program. Now I'm stuck in some sort of customer service black hole with no ability to call, email, chat, etc with Intuit/Quicken. It might be the worst customer support "system" I've ever experienced. What has happened to this company? I guess I'll just wait until the charge hits my credit card so I can dispute. Well done Intuit!!

    dgmcb 2/5/11 10:28AM
  • Well, I have so much to say - so pour a beverage- sit down andread:
    I have been a quicken user for about 30 years-have used all of the quicken products as I have progress through several working situations - wanted to upgrade from my Home and Business 2006 to the comparable 2011 product. Tried to download but the site would not accept my user and password (that has never changed throughout the years) for Quicken. After much search finally found a REAL person to assis. He gave up and sent me a CD for the 2011 and advised me that I could pay when I loaded. I could not get past the request for the UNLOCK CODE. I have not received that code by any means. Tried everything I could think of to get that code. The support number that was given me as been busy for 2 and 1/2 months. Today I finally figured out how to CHAT with a support person. It was not easy to find that option. He did his best and finally gave up after 2 hours of chat and guidance - of which none worked. He could not give me an UNLOCK CODE. He tried to creat a new account for me - it will not work. Chat person Mohammad Asif gave me a link to submit a request that would give me a case id and phone number- I did go to that site and could not find where I am to submit that request. My account will not accept either my usual information nor will it accept the information CHAT person created for me. All I want is the UNLOCK CODE so I can install the CD 2011 that you all sent to me- I have never had so much trouble or spent so much time with your product. Please help me
    Sandei Jackson
    15 Roadrunner Court
    Apt B
    Nogales, AZ 85621
    sandei@earthlink.net

    Anonymous 2/4/11 6:49PM
  • I regret very much placing my order to download on line. Apparently it can't be downloaded until the following day, and I can't even cancel the order except by "calling back tomorrow.".

    IT WON'T HAPPEN AGAIN!

    Anonymous 2/2/11 2:45PM
  • Quicken totally sucks as well as their customer support. I have been using their products since 1994 and it is ridiculous. Everytime you "update", it screws something up. Then you have to either redo all the work you've lost into a new file or buy their latest program. Now after "upgrading" to Q2011, I find it won't send invoices via Office Outlook 2003 and Q-Tech Support says I need to now by Office 2007. I don't want or need Office 2007 as 2003 works just fine for me. He had no other ideas or workarounds. It was ridiculous.

    MarcyJA1 1/31/11 4:40PM
  • worst support of any software company I have ever dealt with. I keep moving away from them and they keep buying the companies I move to. It (and they) are a nightmare!

    johnb 1/30/11 7:49PM
  • Just want to add my 2 cents to everyone else's frustration. Purchased Deluxe 2011 last night and it ****ed up my credit card entries by not calculating charges/payments/balances correctly. Have wasted too much timie trying to get support and there is no way to contact them. Even their web site does not work when answering the 2 questions that are to direct you to the proper consultant. I've used Quicken since the first versions in DOS and I'm at the end of my rope with them.

    Anonymous 1/26/11 10:22AM
  • YOUR SUPPORT SUCKS
    IALL YOUR PHONE NUMBER AND GET REFERREDV TO THIS

    IWANT TO STOP PAYMENT ON ONLINE BACKUP THAT I JUST PURCHASED

    I HAVE BEEN ASKING QUESTION ON WHY I CAN'T BACKUP TO MKY E DRIVE ALL OG=F A SUDDEN AND GET NO REPLY

    ALSO CANCELL MY PURCHASE OF 2011 VERSON

    Anonymous 1/25/11 2:46PM
  • Searched, but wasn't able to find a telephone link to get to Quicken technical support, not anywhere. This despite Quicken's assurances on their web site that such help is not only available, but free. Hmmmm.

    Fru Frustrated with Quicken Tele 1/25/11 12:54AM
  • I've been using Quicken for over 10 years. I have a simple question and have tried to get custome noService for over 45 minutes. Not only doesn't the website work the phone service. I've had it with intuit. Does anyone know of a similar software that will import my quicken data?

    STM 1/24/11 5:52PM
  • Couldn't resolve my issue after 45 minute search I found solution on the internet they are the worst and based on their english probably off-shored .... more jobs and talent going ouy

    steve 1/22/11 9:50AM
  • I ordered quicken deluxe 2011 on december29,2010 by credit card for 44.99.the amont was cashed .Istil did not get the disc.the order number is Qst4046276095.I am trying to call Quicken for several days.the recording says it will transfer me to a representative and the phone gets disconected.Iam desperate ,Iam a Quicken customer and Iam desperate.Please help me.My name is Leon Madowitz M.D.My Phone# is 305-868-0303.My Email is lmadowitz@aol.com.PLease help.thank you

    Anonymous 1/19/11 9:14AM
  • Quicken customer support recently changed from "we'll call you back" to "you call us and stay on hold forever". I was promised a callback from a supervisor who I was speaking with for one and half hours. That callback never came. I have tried calling again and been told "that is not possible". And my problem remains unresolved, I cannot print from Quicken, the whole system just blows up.

    Quicken management, you need to allow callbacks to customers in the middle of a problem resolution. This is HORRIBLE customer service. I am so angry and frustrated, I've never had such poor followup. No one cares and no one owns the problem.

    swell 1/18/11 1:29PM
  • Can anyone say "Class Action" - Quicken has millions of consumers out there and by my own estimate they are forcing each of us to purchase their financial software by not supporting their current releases. Their End User Licensing Agreement never stated that this would be the case, they advertise as if they will support online banking and - bam - they pull support. I have CD's going back to 2004 for Windows.

    psssssd 1/18/11 10:02AM
  • your service is lousy and that is being nice

    Grady 1/17/11 1:24PM
  • Quicken customer support is terrible.There is no way to call direct to customer support., I dont believe that customer support really care wher they give support or not. I have written e-mails and I got no response It once was good when it was in the USA but no more.

    GRADY 1/17/11 1:19PM
  • Intuit notified me all online transactions with my bank via Quicken 2008 will be discontinued unless I pay to upgrade to their 2011 version. Although their unilateral "discontinuation policy" now makes this their standard practice, there is nothing in the EULA I accepted two years ago to indicate that features I paid for would be removed. Customer service refused to forward my concern to their legal department. Someday, we must hold them accountable to their customers.

    Rod 1/17/11 6:16AM
  • What a disaster. Have spent 5 hours trying to get a simple answer. Quicken has no support that is readily accessible. I kept being sent to a document driven help screen while being teased that I would have a live person if I finished checking the problem. Have used Quicken for over 10 years. think it is time to move to Money, heard they have humans to communicate with.

    Buzzard711 1/14/11 11:57AM
  • Some years ago, I subscribed to On-line Quickbooks using my credit card for payment.I am retired and no longer have need for the product. I have tried everyway possible to have them dicontinue the annual billing. Continual run around if you manage to get a live person. Be careful if you use a credit card as it appears they will bill to it forever.There are no phone numbers listed for corporate offices.

    copilot 1/14/11 5:37AM
  • I hate the new quicken for my new iMac........ am in desperate need of phone support but can't seem to get help from anyone. Need to find another program. This simply does not work for me.

    Anonymous 1/11/11 9:34PM
  • The worst I have ever experienced and I have been on the internet almost since it began. I thought Dell was bad. Quicken sets a whole new standard. I have spent about 10 hours with chat and phone support with issue still unresolved. Technicians clearly did not read the reports of incident history although they claimed they had, but each of the 3? 4? technicians I dealt with plus a supervisor asked me to repeat steps I had already done. That added up to 3 repetitions of each step. The definition of insanity is "doing the same thing over and over expecting a different result". Years ago I used Quicken and I now remember why I stopped.

    Gayle 1/11/11 12:09PM
  • The support is a joke, my cd failed to install and unlock failed, they want to charge to answer a question
    I can't even get my money back
    This company has got to be the worst ever.
    Today they are saying they are closed for a company meeting-hope they are meeting about their lack of support.

    lulu 1/10/11 4:00PM
  • Used Quicken since 1990 and have upgraded to many versions. Latest Quicken Home & Bus 2011 with release 4. Problem is that downloaded bank transactions sometime duplicate and the "lightening bolt" (payment status indicator) no longer shows on new downloads. Chat sessions and e-mail attempts to solve problem are useless. Tech support people are incompetent and do not know the product very well.

    Lexky 1/8/11 8:53AM
  • When I ordered I wanted to get cd but forgot to select cd vs. online. After I placed order and realized my mistake, I followed instructions from commonly asked qestions on how to cancel order..it didn't work. When I tried to contact intuit directly, all I got was phone menu and run arounds to contact web and have rep call back. customer service is terrible and instructions in commonly asked questions are inacurrate and a waste of time.

    Anonymous 12/31/10 6:05PM
  • Hello Quicken are you out there -- do you care that your customers can't reach you and are very unhappy with your product.

    jcrotchett 12/30/10 11:05AM
  • I have used Quicken for over 10 years and loved it. In early December my Quicken 2009 Home and Business suddenly refused to launch. After a week of painful chat room experiences with clearly level one techs, they send me 2011 and it worked for 3 weeks. I was lulled into false security when BAM! no more launch. I have spent the last week on chat with even less qualitifed techs who refused to read the prior chat sessions and wanted to go over it all again. I looked on the web and tried everything everyone suggested. Validate, super validate, unistall, hold my face just right....I also read that it could be chase downloads or the fact that the data file was created before 2009). Then one tech made the mistate of telling me that they should escalate it to data repair. But no! Not without out endless more hours with the supervisor who turned out to be quite hostile. I have never been so frustrated in all of my life. Good lord, it is year end and India doesn't care! I feel I should bill them for the endless hours spent. Oh by the way, I asked to be connected with a manager in the U.S.....it would be at least 72 hours. For crying out loud!
    So options....open a new quicken data file a re-create 2 years of data-praying it doesn't happen again. Upgrade to Quickbooks, which I am reading is having launch problems too...or find a another product. I hear Quicken bought out Money which was supposed to be excellent AND there are those 10 years of Quicken data files!
    When did quicken quite caring about the customer?

    cat44magic 12/29/10 2:59PM
  • Dec 23,2010
    Premier Edition 2011 Version 11:
    Upgraded to version 11 on the 13th.
    After upgrading found that my checking account balance was off in the amount of $546.64 and that the cleared transactions were not downloading. The online balance was correct but the check register balance was not. I found two transactions in the check register from 10/05 and 11/05 for payments made that were not marked as being cleared or reconciled. The first payment was made on 10/25/05 in the amount of $272.54 and the second on 11/22/05 in the amount of $274.10. Also found that one transaction in the American Express account downloaded with the correct amount for a purchased made at Target but indicated that the purchaed was made at Kroger's.

    After watching the accounts for a few days I logged onto my bank account and did a manual download of the cleared transactions. The cleared transactions downloaded but the transactions that had been bill payments made through the banks web site bill pay service did not match the entries made in Quicken when I paid the bills. Automatic deposits and debits made to the account did download correctly.

    Dec 23,2010 10:13am
    Incident: 101223-000757
    Employee: Nitin
    Submitted support request reqarding issues after upgrading from ver 10 to ver 11. Was contacted by phone within ten minutes of submitting the request. This employee was unable to answer my questions, did not appear to know the Quicken product as well as I do and hung up on me.

    During the conversation he did inform me that Quicken was aware of the issue with transactions downloading from Chase bank and that they were working on it. Advised I would have to do the manual download until the issue was fixed. He did not have an answer for the balance difference in the account and suggested I enter a dummy transaction to bring the balance to the correct amount. He never explained this to my satisfaction and hung us when I again asked about the transactions in my account that were cleared by the bank but were not indicated in Quicken as being cleared.

    Unhappy Customer 12/23/10 3:06PM
  • I've used Quicken since 1994 without any problems - until now. I purchased the back up option last January and have backed up since then on line. My computer crashed and now that I want to use the restore option they tell me that I never purchased it. This despite proof of payment and messages every month that my "backup was successful". 4 emails requesting return phone calls has gotten me an email telling me to contact MY BANK??? Terrible customer service. Not that it will help but I'm sending them a request every hour now.

    rshropshire@q.com 12/13/10 10:44AM
  • Why do I have to pay to ask a simple question? It appears that I cannot speak with a real person----that is unacceptable.

    My solution may to change to Money.

    Anonymous 12/10/10 8:53AM

  • Boy it is really sad when you have to pay to get information to download a package that you have for 3 years. Yes I lost important information to download the 2010 Quicken that I bought on 12/26/09. My computer crashed had to buy a new one so now I have to pay for the information that is needed. Bull Hockey

    Anonymous 12/8/10 4:48PM
  • I find it impossible to contact intuit. I tried to design a website through their free offer. This site was never completed or published to the web but I realised they have been deducting $4.99 from my bank ac every month since 31st August even though I replied to their message telling me my payments were due. Is this a scam? I can not find any way of contacting them apart from phoning USA. and the email they sent me was obviously a no response email. Can anybody help.??

    buy valium online 12/8/10 6:05AM
  • Upgraded to Quicken 2010 even though the 2009 upgrade didnt install a year ago. Now, 2010 has locked me out of my accounts. Ive been waiting for follow-up from their customer support after several e-mails from customer support in India that this will take 48hrs.

    All I want to do now is get my data and change to another company as Quicken's Customer Support cannot solve anything from India and doesnt seem to care even after the case has been esclated.

    vzsrvm 11/17/10 8:02AM
  • Yoour customer service sucks. It appearsz to be impossible to cancel this service without changing banks! Please cancel my account.

    bargesong 11/15/10 8:51AM
  • On November 6, 2010, I responded to an offer when I signed on to my Quicken. The offer was for $20 off the price and free shipping.

    When I got done with order process and after I gave a credit card, the confirmation showed that I did not get the $20 off and I was charged for shipping.

    On Nov 18, 2010 I sent and email thru one of your online links that stated a response within 48 hours. It is now Nov.13,2010 and still no response.

    If this can't be resolved in the next week, I will refuse the charge and will return the disc unopened upon receiving an RA.

    I have changed email servers since my order in 2009 and that may have caused the problem on your end, although I included that info on the Nov. 8, 2010 email. The old email server was bigfoot.com and is now bellsouth.net

    Let's get this solved.

    Anonymous 11/13/10 5:24PM
  • Quicken 2011 Rental Manager is utterly worthless. It does not import Quicken 2005 files. The 2011 conversion process does not allow 2005 file importation. Company files are now unusable because Quicken 2005 no longer works! The system indicates I am using a "future version" of the product.

    Operating 64-bit Windows 7, Quicken 2011 DVD installed, updated, and registered (allegedly) successfully. Problem replicated on another, unassociated, identically configured Windows 7 platform.

    No instruction book, no (useful) technical support, no operational telephone number.
    I can go to Barnes and Noble, buy lots of INTUIT instruction books on all things Quicken, but not Quicken 2011!

    Unable to fall back to Quicken 2005 functionality. So-called technical support is unable to solve the problem or apparently even aware that such a problem exists! They did try to help by offering a telephone number that was nonoperational.

    Bottom line is here I sit with unusable rental property files, nearing year-end close-out, with software that not only does not do its job, but prevents me from doing mine!!!!!

    What I need -----right now----- is a method, a software patch, a written process for falling back to Quicken 2005 rental property manager functionality.
    My company is literally out of business until this defective product is fixed.

    Imagine explaining to IRS you can't account for anything because you can't get your Quicken 2011 Rental Property Manager program to work.

    Imagine Quicken executives sitting next to me during this explanation.

    If you have any questions or need additional information, please do not hesitate to call.

    Thank you in advance for your help.
    e-mail: jvrg@acsalaska.net telephone: 907-360-8316

    Joel Gaines 11/11/10 8:25PM
  • I have a problem when I download bank account transfers from my bank to quicken. The transfers get duplicated in numerous accounts. Quicken help line was no HELP. They advised that I manually correct the problem when it occurs. This is a solution? The overseas support staff was horrible.

    Anonymous 11/3/10 6:43AM
  • I would like to add that I have been using Quicken for over 10 years, perhaps for a long time coming, I should have dumped this product and moved on to something more sound. My pet peeve with Quicken is that they used to have and offer a sound product and provided customer service before outsourcing. This countries mistake!

    Also, it seems there is a LONG term history of complaints about database corruption, and I for one, have depended on Quicken products for years to manage the extensive complexities between personal investments and business affairs. Several years ago, just around tax time deadlines the database corrupted beyond repair, causing me extensive grief and severe delays. Contacted support at the time and we found that the data corruption existed throughout my history of my backups. This happened without warning.

    In my opinion, if Quicken is going to offer products to help consumers and businesses manage their "high profile" financial affairs and to help manage IRS reporting requirements, there should be some accountability by the government in making Quicken responsible (or any other software provider for that matter). At the time, the only approach and path that Technical Support took me down, was to ultimately create a new database file. The bottom line "Quicken" this is not acceptable!

    As an Systems Analyst and Developer in the IT field for 17 years, I strongly believe that your going to simply have to come up with a product that uses integrated fault-tolerance for the database. In example, each time the software is envoked, it should proactively validate the integrity of the database during a mount process and alert the users (as an option) to restore from a backup in the event that a problem has been identified.

    Overall, Quicken needs to start with introducing new database technology in order to regain some popularity.

    estrelr 10/30/10 12:01PM
  • Can anyone tell us how we can get rid of Quicken bill pay? We haven't used them in over 2 years and they are still pilfering from our checking account. I cannot find anyway to stop this. Any suggestions??

    CC 10/18/10 9:33AM
  • Their customer service is less than helpful. I have a problem with Quicken 2010 for months. I've sent them error codes, logs, and performed every step to troubleshoot with no resolution for a transaction download problem from my financial institution.

    Anonymous 10/15/10 3:35AM
  • I too am about to give up. I have been trying to get a response from Intuit but to no avail.

    Does anyone know of another product that works on the PC platform. I am in process of using excell for our budget and bookeeping.

    mo 10/14/10 7:29PM
  • Quicken Technical Support is NO Support!!

    I am reporting your Quicken Technical Support - Techvedic.com to the Better Business Bureau here in the United States.
    I am going to tell them about the charges that you charged me and that your company did NOT help me solve the problem. I am also going to call my bank about these charges that should have been under the 30 day free technical support and Dispute the charges to my credit card.

    I am calling Quicken here in the United States and telling them about what you did NOT do for me. And I am telling all my colleges with thousands C. P. A. firms about the entire problem and the charges. I am going to tell them to NEVER USE Quicken, but instead purchase Microsoft Money. And I am going to send this to everyone in my address book and put this on FACEBOOK!!!! I will also contact the American Center for Law and Justice and have a lawsuit put against you and Quicken. Thanks for all your UNUSEFULL and STUPID!!!

    Charlene 10/12/10 3:40PM
  • A few weeks ago I upgraded to Quicken 2010 .... BIG MISTAKE ... since then I cannot update my bank accounts, credit cards, or my stock portfolio .... I have had e-mail correspondence with them off and on since then ... now then want a while list of info, logs etc for their engineering dept..... This is ruining my ability to manage my affairs ... especially on the road... I will never use any of their products again ....

    Anonymous 10/12/10 2:18PM
  • What support? The new Quicken was not compatible with my old Quicken and left out a lot of old data that had to be done manually. Also had problems with on line back up and it is impossible to speak with a live person. I could not even get a email thru to cancel my account! If u r thinking of buying quicken--DON'T!

    flustered in fla 10/11/10 3:59PM
  • Downloaded Quicken and shortly after decided to return it (the product has not been updated in years and updates did not work). Followed Intuit's procedures for return and have not received a response from them after several weeks. There is no number to call, no way to follow up and after 3 emails asking for status, I have given up and will dispute the charge.

    Also, I was a user of Intuit's Mint.com application which has similar horrendous service. You do hear back from them, but they are completely incapable of solving any issue. My Fidelity accounts were not updating for 3 weeks and through that time, the best support I got from them was "check you login ID and password". Gee thanks, that isn't the problem.

    I honestly have not had worse support experience with a company.

    ghart 10/3/10 6:05PM
  • After successfully using Quicken for 7 years, all of a sudden the "estimates" tab no longer works. Downloaded the 2009 version as suggested by the nice customer service rep from India, however, the problem still persists. Everything else seems to work, but the part that is most used by my company. Worse of all, 7 years worth of estimate records also disappeared. This is insane. After 1.5 hours on the phone with customer no-service, countless emails & assistance forms...NOTHING. Promises of a speedy reply have been lingering for weeks now. Am I asking too much? I don't think so.

    Is anyone else having this problem with estimates???? I have already made plans to change to another software system in January. Quicken...so long old buddy. Sucks that your creator no longer cares about those that made you popular.

    JohnQBusinessOwner 10/2/10 6:14AM
  • I needed support a few weeks ago. I reached help which was outside the United States. I spoke to 2 men who didn't help me. I am not computer literate and could not understand what I was asked to do. I then allowed one of them to access my computer to see the problem. My problem was never resolved. I think both men were incompetent. A few days later someone representing himself as "Windows support" called to tell me he could help me. I pretended to follow his instructions which were to access a site he called "IRS" which stood for "International Routing System" and which I then said goodbye. This man had a similar accent to the men I spoke to when I called for Quicken Support. I have tried to call to speak to a live person in customer relations and have not been successful.

    phylooziami 9/30/10 7:48AM
  • i read all the comments on line and i agree that quicken is really a bad business. the new programs waste an enormous amount of you time and do not work.
    i wonder what the government agencies are doing to put quicken out of business or do something to rectify such callous attitude of Quicken.
    We also need some computer soft ware expers to develop a program that can retrieve the data from quicken programs and put it into a new software that is user friendly

    rao 9/29/10 6:51AM
  • The absolute worst customer support ever. Lack of trained employees.

    prakkz 9/20/10 1:27PM
  • Quicken has too many concrete walls blocking faithful customers from accessing customer service. I have used Quicken for home and business needs for 15+ years. However, Quicken customer service is a mess! I purchased Quicken Home & Business 2010 via the online download. I later replaced my PC and needed to reload the software. I have a copy of my order form and order number. I was able to find my order on the Quicken website clicking on "orders". However, because my password and ID do not show this was ordered, I can't access an unlock code for a reload. If I was able to speak to a Quicken customer service person, it would have likely been resolved in a matter of minutes.

    Balard 9/20/10 11:14AM
  • I have been w/Quicken for many years and this is the first time w/a problem and I get THIS!!!???? How miserable can it be? When I look at the other comments it is obvious that Quicken doesn't give a hoot about customers. I think I'll join the others and not buy it again.

    Gold77 9/18/10 11:35AM
  • You have the absolute worst customer service I have ever experienced... It is impossible to talk to somneone and trying to resolve something through your "Chat" option is just a huge waste of time. I used to be with Microsoft Money and switched to Quicken when they stopped their support but I am now looking for another option.... any option.... because you are the most difficult company to deal with.

    Anonymous 9/15/10 6:55PM
  • Contacted Intuit to resolve a registration problem with Quicken 2010 for windows. No solution found. it was suggested I get a refund, which by the way, retail stores do no refund open software. Stuck with a software that doens't work. It sucks big time.

    Francanti 9/15/10 11:04AM
  • Have been trying to get Tech Support to call me, with at least 3 requests in -- and weeks later, still no call back. Unbelievable that they imply that tech support may cost us, when we were forced to buy the new program in order to maintain our records in our usual way. Unbelievable that is simply not working after weeks of trying to figure out why. The Tech Support guy we did talk to was totally useless.

    This is no way to run a business. I am ready to try anything else. Any ideas what a better alternative is??

    Anonymous 9/14/10 10:11AM
  • CUSTOMER SERVICE SUCKS. I HAVE HAD A PROBLEM SINCE LAST WEEK. SUBMITTED REQUEST FOR THEM TO CALL ME AND GET REJECTED EVERYTIME. CAN'T BE PROCESSED. SAME WITH E MAIL REQUEST. FINALLY GOT SOMEONE ON A CHAT LINE WHO WAS NO HELP AND COULD NOT FURNISH A NUMBER FOR ME TO CALL. WHY DO THEY HIDE FROM THE CONSUMER AND NOT HAVE ANY CONTACT NUMBERS???? DAYS OF TRYING AND NO HELP IS AVAILABLE BUT THEY SURE WANT YOU TO UPGRADE AND SEND THEM MONEY. WILL BE GETTING RID OF QUICKEN AND ANYTHING TO DO WITH THEM SOON.

    david 9/13/10 8:40AM
  • i am new to Quicken. Heard it was suppost to be great . . . it is horrid. No customer support, nothing down loads. I was with MicroSoft Money. Convinced to change I paid for this mess?? Is QuickBooks any better? Can't be any worse!!

    Sam 8/28/10 9:27AM
  • I have used Quicken with my bank for years without problems. It failed two days ago and I have tried to get someone to call since, - no results, despite two e-mails saying they would call within and hour.

    When it works Quicken is fine, but if you have a problem this company is non-responsive. I strongly recommend avoiding all Intuit products and finding other financial software.

    If this company is not yet out-of-business, it should be!

    Disappointed 8/26/10 9:03AM
  • I have been trying to load Quicken Deluxe 2010 for 7 days now and have not been able to resolve the error that I keep getting..Customer Service (e-mail or telephone) has not produced any help at all..they keep having me do a repeat of the same thing over and over (spinning me)..they do not know what they are doing..I have given up on Quicken and will return the program for a refund (this will probably be a hassle too)..Iam done with Quicken..Trying to find another program that will do...

    M*H* 8/24/10 9:46AM
  • I can't believe what Quicken is doing!! I have used Quicken since 2002 and I haven NEVER had any problems, until NOW! The web site that quicken gives us on the phone line doesn't work. Can't get through for tech support either by E-mail or by telephone. It looks likes, in 2011, we will have to go to microsoft money. That is really sad as quicken has always been so superior, until now!

    More4Nana 8/20/10 6:05PM
  • I have been trying to fix a tech problem for 6 days now and I cannot get any answers, either they do not care or destroy all e-mail and phone service.
    I have been dealing with Quicken for 15 years are you going out of business. Pathetic Company Support NONE AT ALL>

    brinan 8/11/10 5:11AM
  • After 1 1/2 hour chat, problem not resolved despite tweaking, backing up and reloaded. Said issue was bank's. Requested a return phone number today. Tech had no record of online chat, insisted I go through same procedure with no resolution.

    I'm going to look for another product.

    Anonymous 8/5/10 5:59PM
  • I have been paying Quicken $9.95 a month for over 10 years. It is impossible to speak to a Quicken rep. on the phone. What a rip-off.Howard Stein.

    quacki@aol.com 7/30/10 7:34AM
  • Terrible customer service. They have no telephone contact number. You fill out an online form, submit it and then no one responds.

    Anonymous 7/28/10 4:23PM
  • Add me to just digruntled users of Quicken. For two days I haven't been able to open Quicken windows 2008 because popup says updating is in progress, please wait -- (choice given) "OK"

    So have tried to reach support, which seems to be limited to using email, getting a return phone call or chatting -- all do not work.

    Egad, have been using for years (with Turbotax) and have financial records going back. Now,it seems I must find some other sufficient substitute app and a way to transfer the data in form useable by it.

    sire 7/28/10 12:51PM
  • I have used Qicken for years. I bought both '09 and '10 updates and now can't download my bank account as needed selection box is grayed out. I can't get support. IS THIS COMPANY GOING UNDER??

    Does this mean TurboTax is also headed to the trash pile?

    Anonymous 7/26/10 5:17AM
  • Used to be a quality company, but no so any longer! Impossible to contact customer support, the website will not work.

    Anonymous 7/22/10 9:41AM
  • My Quicken for Mac will not open. I tried getting help in all options, it refuses to let me in because the categories are grayed out and does not give me the option. Why don't they have a support person I can speak to on line. I can't stay in my house 24 hours to wait for a call back.

    Anonymous 7/21/10 5:09PM
  • The customer service is inept, unintelligible, and dangerous. After an upgrade to 2010 H&B, transfers in online transactions complain that the checking account from which the payment is made is no longer a valid account (???). What did their service people tell me to do?... wait for it... "Make an extra mortgage payment and see if that works."

    hmf 7/18/10 2:03PM
  • what the hell? quick books is down again???? what another earthquake in SANDIEGO...

    need to find another company..

    business's are losing money left and right and no one in corporate intuit.. really give a damn...

    nysjackie 7/14/10 12:19PM





  • This is stupid, you make us do upgrades!!!!!! Sorry you do. Now we have lost a feature that was there. What the hell is your company around for. You expect a # to call me back on. I should be able to call you and talk to a person and get help. This computer world sucks. We are all not stupid. And the website states it may cost me!!!!!!! Why, you sold a product, that when forced to update is worse than the original product.

    Anonymous 7/7/10 1:58PM
  • I am disgusted with Quicken customer service. Using that term very loosely because I don't think they have customer service at all. I tried all the suggested web sites. 48 hours for e-mail and 1 day for phone service. There time does not even come close to mine. Query after query ignored

    Anonymous 7/5/10 3:47PM
  • I hope Quicken gets whats comming to them.
    They will not respond to their own customers.
    I and my company will never,never,never buy another product thats made by this company.
    They are low life blood sucking money mongels that cares nothing about helping anybody. I hope they die soon and rot away like the scum bags they are.

    Buddy 6/21/10 10:23PM
  • Upgraded from 2007 (whiche worked fine) to 2010 and am very sorry I did. It sometimes (for no apparent reason) does not recognize and reconcile transactions that it created (e.g. payments which were sent by Quicken Online) and reconciling accounts which was very simple has now become probelmatic and bothersome.

    I defintiedly would not recommend gettign r upgrading version 2010.

    LWS_NYC 6/14/10 11:08AM
  • I have found trying to get help from Quicken has been a headache too.

    I do not believe I will update my version. We will go to Quickbooks for our needs. Plan on sharing this with my Mac class tonight.

    Anonymous 6/2/10 7:24AM
  • I updated my Quicken to 2010 and destroyed my Dell. Spent over 30 hours talking to Dell Techs and did not resolve. Had to re-install operating system and spend many hours downloading updates. Never again.

    Anonymous 5/27/10 12:37PM
  • I spent two hours on live support and did not get resolution to my problme. WHICH i had for the SECOND time. the product is horrible and full of bugs and the customer service is appalling. I would NEVER recommend this product to anyone.

    sandyc 5/24/10 6:18AM
  • Have tried returning Quicken Rental Property manager 2010 within 2 days of purchasing the product. Followed all the guidelines. I have postal proof that the return was delivered to their facility at Duncan, SC. No published phone number have to chat on the internet. Chatted several times. Each time is like a new case and Still after 15 weeks no refund.

    An unhappy Quicken User 5/14/10 12:32PM
  • A Quicken update led to the mis-statement of one of my assets by almost $500,000. I could not reach a person to deal with this serious error, so I still have it. Quicken doesn't seem to care if the accounting they create is accurate.

    Anonymous 4/28/10 10:35AM
  • I thought I was the only one who had horrible experience with Quicken! There is no way I know of to reach help without paying for the privlege. If Quicken has a customer service, I would be grateful to hear it. Please, tell me how to voice my problems with your product and help me to resolve them.

    frwom 4/25/10 5:47PM
  • Have used Quicken for more than 10 years. Never had problems contacting customer service until NOW. It would appear that makers of Quicken are no longer interested in their customer. Try contacting customer service and you will see that it is impossible to do so. Will have to find another substitute although I'm not really sure one exists. As it now stands I am user of Quicken 2009, and probably will never, ever upgrade.
    Horrible customer relations. But, they don't seem to care.

    Will 4/22/10 9:22AM
  • Your customer support sucks. No one to assist or return calls

    Anonymous 4/16/10 5:20PM
  • I would love to buy this product for my classroom, but have several questions I'd like to ask a real person. I never dreamed it would be so hard to talk to someone at a company selling something. I had to leave my number so they could call me back at their convenience. What happened to customer appreciation and service? I'm feeling really old!

    Anonymous 4/13/10 10:51AM
  • I have been a Quicken user forever but This ends now. Bought Quicken willmaker and guess what? Won't work on vista as advertised. So loaded on XP. Now I find that all this program does is connect you to nolo.com. Where you can buy their forms etc. In other words the program dues nothing. No way to contact Quicken or nolo to complain. So, after 20 years. Adios Quicken/Turobo tax/nolo/ etc.

    PISSED 4/13/10 5:22AM
  • I ordered 2010 Quicken and was charged for it but never received the CD's. I have tracked order on line and it says it was shipped to zip 40231 which is not my zip.
    I have used Quicken for years BUT WHAT IS GOING ON WITH QUICKEN??!!
    How do I get my order that WAS PAID FOR??
    I, too, am frustrated!

    brougherml 4/10/10 10:34AM
  • will not use this co. again , I agree with all the comments here, none existent customer service, poor product, no phon numbers to be found, web help does not work for call back, .......

    anonymous 4/8/10 9:01AM
  • I can not get intouch with anyone to help me with this software. This is the worst that I have ever experienced. All this money that we pay for this software and can not speak to anybody!

    Candace 4/2/10 10:51AM
  • Absolutely horrible experience converting from version 2007 to 2010. Unable to print statements, tried contacting customer service which is a joke. Never again will I upgrade with Quicken

    Anonymous 4/1/10 8:32AM
  • I smell a conspiracy to make money off of existing customers. I have an annoying dialog box asking me to update Quicken each time I open the program. When I update it fails to complete with no rational explanation other than "go to our website" where we will charge you minimum $18 to answer your problem. This is as petty as banking fees. Go figure, they both count money for a living. I'll likely not upgrade if a better competitor enters the market.

    Customer 3/23/10 4:23PM
  • FDX





    UNABLE TO PRODUCT REGISTER QUICKEN DELUX 2010 WHEN I TRY IT JUSTS PRINTS A OAGE IF JUNK. I WILL NEER USE/BUY ANY QUICKEN PRODUCTS AGAIN. ALSO DO NOT UNDERSTAND WHY QUICKEN WANTS TI CHARRGE ME FOR TECH SUPPORT FOR A PRODUCT I JUST BOUGHT WHICH DIESNT WORK

    MATTY 3/19/10 11:35AM
  • Issue as presented to Agent:
    I just updated to version Quicken 2010 Deluxe Release R 8. At 7:00 AM each day I have it set to automatically update from my baking institution. The update proceeds and updates new transactions without any issues. The problem is the update icon with the 2 arrows in the system tray never goes away. If you mouse over it, it says “updating quicken”. If you look in task manager you will find 2 processes running related to quicken. One is QW.exe - Quicken launcher and bagent.exe - Quicken Background agent. The only way to get rid of the icon is to kill the bagent.exe process. I am running Windows 7 64 bit. There has to be a way for this to operate properly.

    Agents Solution:
    As you read below the agent had me stop auto updates and kill the process. Of course this will prevent the Icon from showing up and also prevent auto updates from occurring. That is like saying if you don’t turn the computer on you wont have any problems.

    I have been using Quicken since the DOS days. I have seen several issues through the years as well as better versions of Quicken then others. I have been in IT for almost 25 years, 11 years as a manger, I know what I am doing and there is a bug in the process. This falls under more of an annoyance then anything else but makes you wonder what else could be wrong, did it really update? Do I need to run it again?

    Your attention to this would be greatly appreciated.

    Pasted copy of conversation (And Yes! I was getting very annoyed toward the end)
    :

    Namita: Welcome to Quicken chat support. My name is Namita. Please give me a moment while I review the info you provided.
    Namita: Hi James.
    Namita: How are you doing today
    James ???????: Good
    Namita: James, are you facing any issue with the background process, that is running?
    James ???????: The icon up down arrow in the system tray never goes away showing the "Updating Quicken"
    James ???????: The update was completed at 7:00 AM today yet the icon still is there
    James ???????: as I explained the only way to get rid of it is to kill the process
    Namita: James, since the Quicken version is connecting and may be receiving some updates.
    Namita: It will pop up whenever you will receive the update.
    James ???????: yes but as in previous versions of Quicken, after the update is completed the Icon will go away.
    James ???????: the icon never goes away.
    James ???????: nothing is updating, the process shows 0 cpu usage, no activity, it is just hanging up after the Scheduled update
    Namita: James, it will not cause any issue, and there is no other option besides closing the process from Task manager.
    James ???????: That is not an acceptable answer. The process should start and the process should end, not leaving hanging icons.
    James ???????: Closing a process from task manager is only done when a process is hung
    James ???????: and should only be done as a last resort
    Namita: James, in this case, you can try uninstall and reinstall.
    James ???????: Please elevate my issue to the next level
    Namita: Please give me 2-3 minutes while I look into my resources to provide you with the right answer.
    Namita: Thank you for your patience.
    Namita: James, please try some steps.It will resolve the issue for you.
    Namita: Choose the Online menu > Schedule Updates.
    Click day of the week to clear the check box.
    Once all days are unchecked, click OK.
    Namita: Please open Quicken and perform the following steps.
    James ???????: 1 sec
    Namita: Sure.
    James ???????: Online menu, do u mean under one step updates?
    Namita: Please select Tools>>Scheduled Updates.
    James ???????: OK
    James ???????: done
    Namita: Please close Quicken.
    Namita: Re-open it.
    James ???????: done
    Namita: Is the update process still there?
    James ???????: yes
    Namita: James, please open task manager.
    James ???????: done
    Namita: Is the process still listed, if yes end the process.
    Namita: James, the process should not run, as we have cleared the scheduled updates.
    James ???????: process was still listed, killed it and Icon is gone.
    James ???????: that is all fine and dandy but I want the updates to run every day at 7:00 AM, istn that the reason for Automatic Updates?
    Namita: Yes.
    James ???????: so?
    James ???????: how can it run if we cleared it?
    Namita: James, since the scheduled updates are running, we cannot stop the background process running.
    Namita: It will be possible, if we will clear the scheduled updates.
    James ???????: WHAT?
    James ???????: This makes no sense. Once again Please elevate my issue to the next level.................
    Namita: James, I discussed the issue with my supervisor and the solution to this issue is to clear the scheduled updates.
    James ???????: NO, that is not a solution. all it does is stop the updates from occurring, if they don’t occur then it cant get stuck.
    Namita: James, I understand that.The icon is for scheduled updates, and it will be there as you have scheduled updates in Quicken.
    James ???????: I have been in IT for almost 20 years, 11 years as a manger, I know what I am doing and there is a bug in the process. I have been on line and many other users experience the same issue and receive no solution from Quicken.
    Namita: James, If you have any further questions, comments or concerns related to any of our products or services, please do not hesitate to send them to this address:
    http://quicken.intuit.com/support/feedback/
    James ???????: The Icon says "Updating Quicken" it doesn’t say "Scheduled Updates"
    Namita: James, that is related to Quicken scheduled updates.
    James ???????: I have been using quicken since its DOS version. I am not new to it. Obviously this is going no where; I look forward in posting this lack of help and understanding of an issue.

    Derf 3/17/10 7:50AM
  • I used to use quicken several years ago and liked it except for having to enter every transaction manually, I recently purchased the deluxe 2010 software and I am very disappointed in it, after purchasing it I find out that you can not import QIF files any more which most electronic registers for cell phones and banks use this file format, would have been nice to know that before laying out $50 for it, good thing they have a money back trial period, I emailed Intuit and they act like its no big deal and they have no plans to resolve the problem, if I wanted to ruin my business and run off all my customers I would just do what intuit is doing now, it seems to be working. As for me I will just keep using splash money for now until something better comes along.

    sparkies02 3/17/10 6:39AM
  • Intuit does not care a whit what their customers want in functionality nor in supporting them after delivering the product.

    Vista 3/10/10 6:01PM
  • If I can't speak to a representative when I call support, I will stop using Quicken. In fact, I have.

    Anonymous 3/8/10 1:45PM
  • I can't get ahold of Quicken since the last time they called me. I can't find a number to have them call me or me call them.
    they never resolved my issue and I've tried for over 2 weeks

    Samee Jo 3/8/10 1:36PM
  • First I tried the call back option twice. There was no call back. Next the chat option was tried. Contact was successfully made. It did not matter. No matter How many ways I tried to phrase the idea "Quicken 2010 is installed. The icon is on the desktop. It will not open"
    as many ways as could think of. It did not matter. The tech gave responses that had little if anything to do with what was asked.

    I could describe other attempts afterwards but that would just be beating a dead. It is now six days and the problem is not resolved.

    Angry 2/27/10 6:47PM
  • I have installed Quicken Starter 2010 back in Jan. and still I can not get it to track my checking account. It arbitrarily adds categories to my data thus creating duplicate information.

    I wanted to set up a budget but that frustration has driven me to have to take nitro for my heart 3 times now. In the help information I am told to go to a planning tab which I can not find. At this point I would tell anyone who asks me about this product to not buy it no matter what. This was a promo tied to my tax software I bought for this year and I am still waiting for my rebate which reading other comments may or may not happen. AS others have stated customer service is a joke no not even that it is a travesty. The chat service as others have said only contacts the customer with someone who does not have a clue about the questions they are being asked.

    Anonymous 2/24/10 1:09PM
  • What support, the form I filled out online said someone would call withing 1 1/2 hrs, the email response said someone would call within 3 hrs. that was yesterday!
    Tried again today after leaving a terse message, someone called back that I could not understand.

    tim 2/19/10 10:33AM
  • Downloaded the 2010 and I cannot register it. It just goes to the "Welcome to Quicken Registration" and sits there. Went through dozens of ridiculous fix attempts, many of which were just plain stupid. The rep finally decided my internet connection was not good, even though every other program on a loaded system works fine with the internet. Amazing. Customer support in non-existent. In 30 years of PC use and support, this is the worse I have run into. I guess I'll just have to write my own program in Excel, then I know it will work and get excellent support.

    kingfish15 2/10/10 10:36PM
  • WOW! I'm not alone. I have been a loyal Quicken user since ~1996--until last week.

    Quicken 2007 worked well, then I upgraded to Quicken 2010... The program will not back up onto a CD-RW more than once so I would need to use a new CD each time. The tech support people in India had no clue what I was talking about. They could only follow their "script" and even after demanding to speak with a manager (on the 3rd contact with them), he told me it must be my CD drive that has the problem (even though 2007 works fine.) I have returned the program to the store (I am not about to mail the disk back and 'hope' I will ever see my $ again) and will not buy another Intuit program until they improve their customer service. Oh, they even told me they removed the "feedback" link from their website so you can't even let anyone know how frustrated you are. I plan to write the CEO. Does anyone have a mailing address for them???

    jpj408 2/8/10 8:35AM
  • Called Quicken 2X to get help because unused 2009 Quicken Premier would not work on Windows 7 64 bit computer. I asked both people if I should just buy the latest version and both said no. First told me he had this version and it worked and that I should insert disk and follow instructions---it didn't work. Second person said she could download a fix for the 2009 version which would cost me less than the cost of a new version. The fix worked, but her time was $20 more than what a 2010 version would call, and the two calls totaled more than twice what a new 2010 version would cost. Have not been able to reach anyone in customer service by phone or e-mail without paying for it. This is the worst customer service I have experienced ever, and I have used many in the IT field. I also use Turbo Tax but may take it back given this experience.

    Jerry 2/4/10 12:24PM
  • Have been waiting for a month for a refund to process. Was given a "reference number" for my refund and my complaint is now "referred to the proper department for review" Quicken has the worst customer service dept. that I have ever run in to.

    brianf 2/2/10 7:26AM
  • Quicken as a company does little or nothing to meet or support consumer needs.

    Updgrades result in errors and double entries when down loading

    Support peronnel are untrained and difficult to contact.

    I have used the program for years, it gets worse, provides limited value for upgrades.

    Mint is simpler, better and free. A company theu pruchased....it will not be free long.

    GWT 1/26/10 5:51PM
  • I just sat in a holding pattern for 45 minutes waiting to get to the front of the line for a chat session only to have my session canceled... no agents available. HA! Intuit is the worst. Impossible to reach by phone, email or chat.

    tj 1/23/10 8:09PM
  • the foreign poor english speaking customer service from quicken/intuit is the worst i have ever dealt with. the indian people are trying their best so i don't fault them, but they have no idea how to fix unlock codes that don't work and how to make quicken 2010 work on my new windows 7 ultimate 64 bit machine.

    daniel 1/22/10 5:52PM
  • My Credit card was charged at a blink of the eye. I still cannot download the program .I have entered the unlock code I was given and it still wont go. You cannot talk to a person, or get any help from e-mailing them, I e-mailed them and that would not go thru,a pop up appeared to say my e-mail was incorrect. It is rediculous.the worst ever. There is no custmer service. No way do I ever want to do busuness with them.
    Christine S.D

    Anonymous 1/21/10 5:27PM
  • Although they say that a customer service person will call you within 3 hours, they must mean 3 days, (or weeks). They haven't called me and I have more than one request in.

    Anonymous 1/20/10 2:26PM
  • I am going nuts trying to reach a real person to help me resolve an issue with Quicken 2010. I have sent three E-mails, filled out their form and requested a call back. One form said I would receive a call back in 1.5 hours and another said 3 hours. Either way, it did not happen. The people in India call center are hopeless as they can't write an decent response to a question so the information comes back in a stilted and unrecognizable form, which in turn, only pisses off the customer even more.

    Finally to get a real person, I called 520-944-3000, EXT 84042, and reached a Quickbooks supervisor named Roy and he acts like he will find someone to help me. If you are as desperate as I was, try calling him but I'm sure he will change his number if he gets a lot if calls.

    Jan 1/20/10 7:00AM
  • I purchased quicken delux two days ago. There is a minor problem with the way the transactions are donwloading from my account. I chated with support, who told me the problem is with my bank. I told them this is happening with multiple banks, and they said I need to restore from backup. I reminded them that the software was installed today, at which time they told me I should use my most recent backup.

    In short the support is terrible. They do not have the ability to understand what problem you are havving, and are unable to solve minor issues.

    If you would like to purchase software which is supported by its producer, do not purchase this product.

    David 1/18/10 8:06AM
  • They have the worst customer service department. First they will not let you call and second, the online reps are clueless and slow.

    EW 1/17/10 1:11PM
  • Quicken customer support is stunningly horrible. I have called the support number for a call back 3 times but my phone is not ringing! When I am able to get my problem resolved, I will promptly dump Quicken.

    Anonymous 1/13/10 10:23AM
  • Quicken has reached a new low in customer support. Now you have to go online to schedule a CALL BACK, then pay for help you get.

    They used to be better. They fell to worse... and now they are simply screw-you-support.

    frustrated 1/9/10 12:05PM
  • Tried to order with 1/2 price coupon received in email. After I placed the order, my account was charged but I was not given a confirmation or opportunity to download the program. I've emailed and requested a phone call (you can't access an operator by calling, brilliant) with no response. Twice I've waited over 1/2 hour for an agent on chat, only to have the chat canceled without explanation once the estimated wait gets down to less than a minute.

    Again, there is no way to call and speak with a human. If you request a callback, they warn that the call might cost you 24.95. That's almost half the cost of the software at full price.

    Don't spend your money if you expect any support.

    paf 1/5/10 10:26PM
  • Tried to order online for half-price offer - couldn't complete. tried customer service but was such a hassle I cancelled order. Unfortunately they charged my credit card anyway. Now can't get through to anyone to get charge removed. Seems lots of others are having the same problem. What a mess!!!! I like their software but HATE their lousy customer service.

    Anonymous 1/5/10 8:55AM
  • Read this if you want a laugh.

    Amit Kumar: Welcome to Quicken chat support. My name is Amit Kumar. Please give me a moment while I review the info you provided.
    Amit Kumar: Hello, how are you doing today ?
    Me: Fine
    Amit Kumar: Great !
    Amit Kumar: You are not able to download transaction from your bank . Right ?
    Me: From any of my banks or financial institutions.
    Amit Kumar: Do you get any error message ?
    Me: OL-209-B
    Amit Kumar: I see.
    Amit Kumar: We need just deactivate and reactivate the Quicken Account to resolve it .
    Me: I've tried that and it isn't just one account. It is all 7 of them.
    Amit Kumar: To deactivate the account
    (1) Please go to Tools >> Accounts List, select the account in question and click on "Edit Details" tab
    (2) Please click on Online Services Tab and click on Remove One Step Update to deactivate the account.
    Me: Are you bothering to read my responses. I have done that. Now I can't reactivate the account because it says it can't connect. I got on the phone with my bank tech support and they say the problem is not on their end.
    Amit Kumar: Now, reactivate it
    Me: READ MY RESPONSE. IT WON'T REACTIVATE. I GET A CONNECTION ERROR.
    Amit Kumar: I see.
    Amit Kumar: Now, we need to follow some other steps to resolve it
    Amit Kumar: 1. Open Internet Explorer
    2. Go to Tools >> Internet Options
    3. Click on Advanced tab and scroll down
    4. Under Security uncheck the mark for “Check for publisher’s certificate revocation”.
    Me: Done
    Amit Kumar: 5. Uncheck the mark for "Check for signatures on downloaded programs"
    6. Uncheck the mark for "Check for server certification revocation".
    7. Click on Apply and OK.
    8. Try to download transactions
    Me: Done. I receive the same OL-209-B error.
    Amit Kumar: Now, just follow these steps
    Amit Kumar: 1. Close quicken.
    2. Open Internet explorer window.
    3. Go to the tools menu >>Internet Options / Advanced / Security and uncheck "Check for server certificate revocation" and click on ok.
    4. Now, open Quicken and try to update the accounts it will work.
    Me: I already did that like you asked last time. It is unchecked.
    Me: It still doesn't work.
    Amit Kumar:
    To resolve this issue, we will first need to determine that this issue arises due to the damage in the data file or due to program
    Amit Kumar: 1.Start Quicken while pressing the Ctrl key on your keyboard. This starts Quicken without a data file.
    2.Click on File >>> New >> New Quicken File
    3. Proceed with the instructions to create a new file.
    Amit Kumar: 4.In the same manner, please click on File>> New >> New Quicken Account in order to create an account under a new file.
    5. Replicate the issue in a New File
    Me: I created a test file and tried to add my back account at BECU . Message is Quicken was unable to read a response. I then tried to add an investment account at Charles Schwab and got the same response.
    Amit Kumar: I see.
    Amit Kumar: It seems that there is some issue with your bank
    Me: ARE YOU READING ANYTHING I SAY. FIRST, AS I SAID, I CALLED MY BANK AND THERE ISN'T A PROBLEM. SECOND, IT ISN'T JUST MY BANK THAT WON'T WORK. IT IS ALSO MY BRORERAGE FIRM THAT ISN'T ASSOCIATED WITH MY BANK AND MY IRA ACCOUNT THAT ISN'T ASSOCIATED WITH MY BANK OR MY BROKERAGE ISTITUTION. THEY ALL FAIL THE SAME WAY AND THEY ARE DIFFERENT COMPNIES..
    Amit Kumar: Richard, did you check it in the New Data File ?
    Me: I tried both institution with the new data file. Are you reading my responses or are you just an artificial intelligence computer that is giving automated responses. I want someone that will read my responses.
    Amit Kumar: Richard, as it is not working in the New data file so it seems that it is Bank issue . ....
    Amit Kumar: Just try to download transaction from your bank .
    Amit Kumar: 1. Now go to Banks web site and download transaction selecting QFX file format.
    2. Save the file on the desk top.
    3. Now open Quicken, Go to file>> Import>> Web connect File.
    Me: That works fine. I can go directlly to my bank and download a QFX file. That is how I've had to update my accounts since one step update quit working.
    Amit Kumar: So, you need to work with these steps .
    Me: So your telling me that one step update, that has worked for many years, is no longer available and I will have to manually download from all of the following accounts - Bank of America, American Express, Fidelity Smith Barney, Charles Schwab, Wells Fargo and Boeing Employees Credit Union. That pretty much makes Quicken useless.
    Amit Kumar: Richard, it will after some time. However, till the time, it is not working , please download transaction from your bank
    Me: I don't understand what you are saying. Are you inferring that it will just start working one of these days.
    Amit Kumar: I am telling you that please download transaction from your bank .
    Me: OK. I've done that.
    Amit Kumar: Is there anything else that I can help you with today?
    Me: You haven't helped me at all. I will be sending a copy of our conversation to the CEO of Quicken. I've been a Quicken customer for over 10 years but I will be finding another solution to my financial software needs.
    Amit Kumar: Richard, I am helping you . However, we are not able to communicate properly ..........
    Amit Kumar: Let start it once again .
    Amit Kumar: I was just telling as you were difficulty to find the account register .
    Amit Kumar: Please click on the Planning >> Spending Planning
    Amit Kumar: Sorry, please ignore last response .
    Amit Kumar: Actually, I am supporting 3 customer at a time .
    Amit Kumar: Please wait ! I need to talk to my supervisor.
    Me: I am not having any difficulty finding anything. I have created a test file. Tried opening new online accounts at both my bank and my financial institutions and none of them work. I get the same problem in the test file that I get with live file. I can't connect to any of my institutions and you are telling me that I will need to do a manual download of a QFX file in the future. That isn't how the product was designed and it certainly doesn't fix my problem. As I requested when I opened this chat session, I have already had the run around last Friday from Level one and I would like level 2 support.
    Amit Kumar: Richard, we need to check your conlog status it .
    Amit Kumar: Please click on the " Help " menu >> Product and Customer Support
    Amit Kumar: Now, click on the " Conlog " and then copy last four line and give me
    Me: 20100104 18:22:32: QFN: Beginning send to https://ofx-prod-brand.intuit.com/qw1800/fib.dll
    20100104 18:22:32: QFN: End send to https://ofx-prod-brand.intuit.com/qw1800/fib.dll, netstatus 0
    20100104 18:24:25: QFN: Beginning send to https://ofx-prod-brand.intuit.com/qw1800/fib.dll
    20100104 18:24:25: QFN: End send to https://ofx-prod-brand.intuit.com/qw1800/fib.dll, netstatus 0
    Amit Kumar: Thank you so much ! Just give me 2 minutes .
    Me: Here are the attempts to Schwab and BECU
    Me: 20100104 18:14:44: QFN: Beginning send to https://ofx-prod-brand.intuit.com/qw1800/fib.dll
    20100104 18:14:44: QFN: End send to https://ofx-prod-brand.intuit.com/qw1800/fib.dll, netstatus 0
    20100104 18:14:44: QFN: Beginning send to https://ofx.schwab.com/cgi_dev/ofx_server
    20100104 18:14:46: QFN: End send to https://ofx.schwab.com/cgi_dev/ofx_server, netstatus 0
    20100104 18:14:47:
    20100104 18:16:09: QFN: Beginning send to https://ofx-prod-brand.intuit.com/qw1800/fib.dll
    20100104 18:16:09: QFN: End send to https://ofx-prod-brand.intuit.com/qw1800/fib.dll, netstatus 0
    20100104 18:16:09: QFN: Beginning send to https://www.becuonlinebanking.org/scripts/serverext.dll
    20100104 18:16:11: QFN: End send to https://www.becuonlinebanking.org/scripts/serverext.dll, netstatus 0
    Amit Kumar: What is the release of your Quicken Program ?
    Amit Kumar: To check it please click on the" Help " menu >>About Quicken
    Me: R7
    Amit Kumar: Now, please disable firwall and anti virus .
    Me: Done
    Amit Kumar: Since when are you facing it ?
    Me: This problem started on December 30th.
    Amit Kumar: Are you able to open the Quicken.com from Quicken Program ?
    Me: I'm sorry, I don't understand your question.
    Me: I am able to go to the help tab and click on online turorials and it takes me to quicken.com
    Amit Kumar: Please click on the "Online " menu >> Quicken on the web >> Quicken .com
    Me: Yes, it works fine.
    Amit Kumar: Okay.
    Amit Kumar: Richard, please open the latest back data file and then try to download there .
    Amit Kumar: Click on the " File " menu >> Open Quicken File >> Now, open the Backup Folder
    Me: I restored to the backup file for December 15th whan I know it was working. I tried an update and it fails the same way.
    Amit Kumar: Please open the "Backup " folder and then open Qdata1
    Amit Kumar: Did you open the Qdata1 ?
    Me: I'm working on it. Just a second.
    Amit Kumar: Okay .
    Me: I don't see a Qdata1
    Amit Kumar: What all data do you see there ?
    Me: I see IDX, Quicken QDF Data File, QEL, QPH
    Amit Kumar: Please follow Quicken QDF data file .
    Amit Kumar: Have you opened it ?
    Me: Okay. I double clicked on it and it opened quicken.
    Amit Kumar: In this case, you need to just login into safe mode and then try to download transactions .
    Me: How do I log on in safe mode.
    Amit Kumar: You need to open this web link
    Amit Kumar: http://quicken.intuit.com/support/articles/getting-started/installation/4193.html
    Amit Kumar: If it will not resolve your issue, then I would suggest you to contact to your bank again ...
    Me: And which of the 7 "banks" that don't work would you like me to contact. I don't seem to be able to get you to understand that it isn't just one bank or financial institution that doesn't work. It is all 7 of them that don't work.
    Amit Kumar: You just need to do it with Safe mode . If it will not work then contact with phone support

    Quicken Sux 1/4/10 9:24PM
  • The worst experience I have ever had dealing with a software company

    Quicken Sux 1/4/10 9:16PM
  • Tried to use there customer service chat. Was given an estimate of 30 minutes. After waiting 30 minutes, they canceled my request. Tried again. Another estimate of 30 minutes and I was #5 in line. 30 minutes passed and I had moved up to the #1 in line; they again canceled the session. I just wasted an entire f--king hour of my life waiting for help and I got none. Wow I hate Quicken and their dumb f-cking customer service.

    Sean 1/4/10 9:06PM
  • Bought Quicken 2 days ago, but no download happened. Credit card charged - no product. Chat person couldn't help first time, second time, waited 30 minutes for a rep and then system cut me off when I was next in line and said no agents available. Emails not returned, and of course, you can't call them. So no product, no customer service, no help, no refund. Now I have to take this up with my bank.
    And by the way, I was told by the rep on the first chat that I should just buy another one. Guess that is how that whole 50% off deal works for them. If you buy 2 at half price, they get the full price.
    Shame on this company for having gone down hill in the way they treat thier customers.

    mitzi 1/4/10 8:02AM
  • Just terrible! Crashes VERY often.
    No apparent common action cause the crash...
    Company TOTALLY unresponsive - and somewhat rude.

    Jimmyw 1/1/10 2:27PM
  • Was needing a new system for taxes, but can't reach anyone. You are a terrible company and I hope the world realizes this and stops giving you money.

    JJ 12/30/09 3:23PM
  • I have tried to get through to Quicken both by phone and by computer (for call back) severral times during the past month or so.
    STill without any luck. I have used Quicken for many years and I am greatly disappointed in this service. Is there any way for someone to call me??!! My e-mail is abrown5217@aol.com

    The special offer on the upgrade runs out on
    december 31st!!

    abrown5217 12/24/09 11:54AM
  • I am a Quicken user for 10 years. Due to problems with historical quote, stock quote lately, i spent hours triying to look for help and fix the problems myself. I WILL not consider using or upgrading to another Quicken product even for free.

    340 mad 12/16/09 4:15AM
  • Sign in refused to recognize name and valid phone number, also misplaced my order, which simply disappeared. Guess you don't want the business. When on line does not work, very difficult to reach a real person. Not user friendly.

    keene1512 12/12/09 11:22PM
  • IF YOU WANT TO SELL YOUR PRODUCT IN THE usa YOUR SUPPORT SHOULD BE BASED HERE WITH ENGLISH SPEAKING SUPPORTERS. i HAVE QUICKEN 2010 AND AM MOVING TO ANOTHER PRODUCT AT YEARS END. yOUR SUPPORT PEOPLE DO NOT LISTEN TO QUESTIONS BYT ANSWER WITH A STIFF PRE PROGRAMED BS.

    Samuel 12/11/09 3:04PM
  • Quicken has been charging $5.95 per month on my checking account when I;m not even using the product any more. Unethical product workflows. I have lost more than $200 by my carelessness with this product.

    CV 12/8/09 11:44AM
  • This has to be the most frustrating company that I have ever have had to do business with. You definitely need some competition out there to force you to get your act together. You are just about impossible to get in touch with except by chat and that can be equally frustrating. I have definitely made my last purchase of intuit products.

    Jerome P. Delaney 12/3/09 3:14PM
  • Quicken is a pretty good product, but their customer service is terrible. There is a lot to complain about, like they load upgrade announcements onto your computer that you have to click through every time you want to access software that you just upgraded within the last year. And then its fantastically difficult to send them a complaint. It takes a terribly run and arrogant company to turn long-time users of what is basically a good product into very unhappy customers. I'm looking for alternatives...any suggestions?

    soon to be ex customer 11/26/09 7:55AM
  • Quicken is a rogue company...It is unethical in its biz practices. The motto seems to be sell a product cheap with lot of problems and rip of the customer for support with $25 per call. This is usary and Fed trade commission is aware of it and I have written to them. Some attorneys are gathering customer complaints for class action lawsuit. Write to state attorney general and fed trade commision. I hope quicken offers top customer and tech support to keep its customers.

    Anonymous 11/14/09 8:50AM
  • I just purchases Quicken and feel completely trapped. You cannot contact by phone and when you try by their email system you receive a notice that they cannot help you because they are experiencing technical difficulties. Horrible. All this and they threaten to charge you $25. Huge mistake downloading their program.

    Mike 11/13/09 5:46PM
  • The worst customer service I have ever had from any software company. I like your products but the customer service doesn't exist.

    Anonymous 11/12/09 9:38AM
  • Impossible to talk to a person.....I have used Quicken for PC's for many years but just bought new Quicken for Mac. The letters and numbers are too small. I hate it and wish to talk to someone about returning it but it is not possible to get any help.

    Barbara 11/9/09 12:06PM
  • Customer Service
    800-811-8766

    This is a JOKE.

    Quicken obviously relies on a CAPTIVE AUDIENCE - the emphasis is on CAPTIVE.

    Once 'caught' and having spent a lot of time and effort (besides the money) on the software the chances that a user goes to another software are practically non existent.
    QUIICKEN relies on this and therefore keeps behaving in this abominal fashion.

    Incidentally for all of you that have MINT.COM or are considering it - QUICKEN now owns it.
    CAVEAT EMPTOR (Let the buyer beware)

    another teed off customer 11/4/09 12:11PM
  • I have perused all the other NEGATIVE comments and agree wholeheartedly with every one of them.
    In short QUICKEN is incredibly arrogant which of course means they are incredibly stupid.
    They have exceeded Microsoft's lack of customer service by a mile. My latest complaint consists of having to enter a password etc. every 3rd or 4th time I try to get a quote (from the INVESTMENT category)
    Even though it has a box that checked says it would keep the info for a year.
    We are obviously dealing with MORONS.
    Let's face it these Jack asses don't care. The phrase 'power corrupts' and by association 'if you have many customers corralled by virtue of them having trusted Intuit" you have the scenery that best describes Quicken/Intuit.

    hsuum 11/3/09 4:07PM
  • Finding a telephone number is impossible. I have used Quicken for 10 years and have always liked it...until recently. I bought a Mac and was told that I need to convert my data. Easy enough? I wanted to get a copy of the mac version since I had just purchased a pc version when my computer had crashed. No phone number available that gets you to a live customer service person. The live chat got me someone who didn't understand me. I used to recommend Quicken to everyone, but the lack of live support is astounding. Not everything is a $25 answer.

    Anonymous 11/1/09 9:06PM
  • Ditto to other comments. Tried to seek a Chat, but the site would not accept my info. without "catagory", which did not work. Back to Q2005, entering all data myself. Is there a better software?

    di 10/24/09 11:47AM
  • Quicken Support is non-exitent.
    They do not list phone numbers, but encourage you to call. And then to have the audacity to bill me for their defective product?
    They are the absolute worst company I have every dealt with.

    JImmy 10/18/09 9:30PM
  • I was appalled to find out that Quicken is charging the financial institutions to participate in the online banking, which just so happens mine does not. Double dipping is wrong. I purchased this program because it was advertised that you can do online banking. I wish I would have known to check the list of financial institutions before I purchased this product. Stop making the program free on the internet by charging the institutions and penalizing those who actually purchase the program. I am very dissatisfied and would not recommend this product to anyone. In this day and age of technology Quicken needs to get their hands out of their pockets anad get with the times.

    clang127 10/6/09 9:31AM
  • I just upgraded to Quicken 2009 and had a question about bill-payment reminders. It isn't answered within the program, so I consulted Help. Not there. Next called the (800) 446-8848 customer service line and pressed 3 for Quicken. Message there said to go to Quicken phone help. When I requested a phone call I was notified that the charge is $25. When I abandoned that and asked for a Chat answer, the request was not accepted. Ditto for an email answer. There seems to be no Quicken support available. I'm returning the software, per their 60-day money back guarantee.

    kateo42 10/5/09 4:36PM
  • I've been a Quicken user for probably 15 years and am now appalled and disgusted at their lack of support. I have an issue that has been ongoing for over a week. I have tried their chat, email and phone services. They keep sending me around in circles, telling me to do the very thing that I can't do, which is why I am contacting them. I waited for over two hours for a return call "guaranteed in 60 minutes".

    Magimix 9/28/09 7:47PM
  • I have come to dislike your company. I can't even find a number to order an upgrade. Pathetic. Do you really want to drive away your customers? If so, you're doing fine...

    Anonymous 9/26/09 6:44PM
  • What support? Every time I try and get an answer they have no idea.

    Anonymous 8/6/09 1:16PM
  • Impossible to get help. I have been trying to pay a bill and it either tries to splt the transaction or turns the bill amount to a negative. What can I do? I have wasted almost two hours. HELP!

    DYC5416@aol.com 6/9/09 4:39PM
  • I urgently need to download from my bank acct. into Quicken my records for 2008 tax preparation. Quicken has me blocked from downloading anything and will not allow me to update/reset my Vault password. I have been unable to get any help via phone, web site, etc. Does anyone care enough to offer assistance? Unfortunately, the people with whom I have spoken are not well enough informed to be helpful and keep passing me along to yet another number or web site.
    It speaks poorly of Intuit's intentions toward customers.

    podotm 2/26/09 3:45PM
  • The servics stinks from here to Hoboken

    Anonymous 2/19/09 3:20PM
  • YOUR SUPPORT GROUP IS ABSOLUTLEY TERRIBLE.YOU CAN'T GET A HUMAN TO TALK TO AND THE ONES YOU DO FROM INTUIT ARE AS STUPID AS A BOX OF ROCKS.. I NEED HELP NOW FOR AN ORDER PLACED NOT 2 DAYS FROM NOW.. JUST ANSWER THE DAMN PHONE. I CAN'T BELIEVE YOU HAVE A BUSINESS AND NO SUPPORT WHAT SO EVER..

    Anonymous 2/11/09 8:15AM
  • Trying to get answers from intuit is like pulling teeth. Every move leads you to five more moves and in the end you still know nothing. I recently purchased Quicken Home and Business. It will not print to my printer. Intuit is aware of this problem but is doing nothing to solve it. End result I purchased product that I cannot us. I cannot talk to anybody about ther problem without paying more money.

    Anonymous 2/10/09 12:46PM
  • Quicken customer support service is terrible. I submitted a callback request for a problem that I am having with my printer. This was yesterday and no one has yet to call me back. What happen to you all 60 minute callback policy? You all need to live up to what you communicate.

    Anonymous 2/3/09 11:41AM
  • Submit your comment >>
  • Excellent! I had a major problem upgrading my Quicken 2009 data file to Quicken 2012. Yes, I was connected to tech support in India. The gentleman was patient and completely knowledgeable. He solved my problem in 55 minutes. I spoke to his supervisor to tell him how good was their service. I am speaking from my 20 years experience as Help Desk software engineer. The rep I spoke with was flawless. I'm very happy. -Richard, Arlington, Virginia USA

    Richard 2/3/12 12:02PM
  • Thank you Jatin from Customer Care. I have decided as you recommended to wait for Quicken 12 to upgrade from Quicken 10.
    Thank you for your research into pricing.

    Jean Marchant

    Quicken Customer Care 10/9/11 11:29AM
  • I was very happy with the customer service I received for Quicken Home and Business 2011.
    I called the support line, waited on hold for less than 5 minutes.
    I had my credit card ready to pay the $14 charge which the recording said might apply.
    Explained my problems and was walked through the solution in a professional and clear manner.
    My credit card number was never taken and the call was no charge.
    Compared to the torture of calling Bell, Telus or Microsoft, this support call was like a breath of fresh air.
    I was very relieved it went to easily after reading all the negative reviews posted here.

    moxie 6/25/11 8:11AM
  • I think it is funny when someone buys a $50 or even a $100 product and expects the company to give you U.S. based support at no charge. You get what you pay for. Last I checked Intuit is by far the #1 rated accounting software for individuals and businesses alike. Microsoft used to give their product away and still could not compete with Intuit and they folded because they could not compete. If you are saying B.S. to this I would suggest you find another company that can give you a comprable product for the same price and they will support it. You will not find one so next suggestion would be to develop a program yourself and see how profitable you are when you sell something for $50 then give free support on it. Good luck!!!

    I have been using Quickbooks for years and reccommend it to all of my clients. Actually I will not even take a clients business if they are not willing to use Intuit products.

    J & P Consulting 6/22/11 8:43AM
  • I've used Quicken for years. In that time I've learned that there are just some things that Quicken doesn't do well. But the much improved 2011 is the best yet. I'm not sure what all of the whiners' problems are. It sounds to me like they don't really understand that they are getting a LOT of software for the money.

    There was an outage at the end of February, but that has been resolved.

    TaeKwonDoDo 3/6/11 6:10PM
  • I had difficulty finding the Budget function and the Help file had instructions that were not complete. When I called the toll free number I had a live agent within 1 minute and she answered my question right away!

    Anonymous 3/10/10 1:56PM


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