Quicken Customer Service

User Reviews, Ratings and Comments

Quicken customer service is ranked #884 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 21.58 out of a possible 200 based upon 593 ratings. This score rates Quicken customer service and customer support as Terrible.

NEGATIVE Comments

586 Negative Comments out of 593 Total Comments is 98.82%.

POSITIVE Comments

7 Positive Comments out of 593 Total Comments is 1.18%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Quicken

    Customer Service Scoreboard

    • 21.58 Overall Rating
      (out of 200 possible)
    • 586 negative comments (98.82%)
    • 7 positive comments (1.18%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.2 Issue Resolution
    • 2.0 Reachability
    • 1.7 Cancellation
    • 3.4 Friendliness
    • 1.9 Product Knowledge

Add your review!

Posted by True reviewer


Agree with most of the others here. Their customer service employees are rude, unhelpful, unempathetic and actually invite hostility from customers. I had my computer crash and did not have a back up. When I showed a bit of emotion the guy I was talking to started arguing with me as if his job was to correct my attitude. I had to speak to him like I was his mother, soothing him or he was going to end the call (after I had sat in hold for 40 minutes). He spent most of the call arguing with me! And he did not help with anything. Horrible people.the person who I spoke to was named "Alfred".

Posted by Orion101068


Like many others on here I have a similar complaint. Info downloaded messes with the balancing and throws off every connected account. It was completely balanced, I downloaded an unrelated account, then all the other accounts were wrong. I have filed complaint after complaint with escalations being submitted and absolutely no resolution. I run two businesses and am in my busiest time of year (similar to a CPA at tax time) and I can't run on their schedule. I have had the same issues for two years minimum that have not been resolved. I can't do this anymore. I am wasting my money.

Posted by Angel


I has been for 4 weeks calling quicken support and complaining that I have problem to get my banks account updated with the current balance and nothing has been done. Everytime I call I received the same answer that the case has been escalated and it take time to be resolve. So 4 weeks already is not time enough? Not even one email about the case update. This software is highly over the price for the lower professionalism to handle customer satisfaction. When I asking about how more time the answer is always the same. You must wait!. Their action is indication of the unknown capacity for their tech to have the problems corrected or the lack of interest in their customer. You have to wait and not even a credit for all the waiting time.

Posted by Chris


I have a July and two August charges not authorized. Quicken stated there is a once a year charge, mine in October. Am pulling the plug on this one.

Posted by Glenda


I have used Quicken for 26+ years. Every year it has gotten worse with program problems that have caused me serious stress. Previous bank balances change for no reason and I have to open old data from 3+ months back and start over to correct that problem. Several other issues have happened and I have tried to stay with Quicken but about had it. With several bank accts,etc, this has become unbearable. Poor help from cust service. Their product and service is failing. What do I do?????

Posted by aalqc


Quicken's tech support is unbelievably bad. I have an issue with downloading data from the brokerage account. I spent many hours on the phone with various technicians from both basic and upper levels, and the issue is still unresolved. The basic-level technicians only do elementary operations following the manual. The upper-level support is practically impossible to reach - I requested to talk to them numerous times, but they refused to do this, and I understand why - I was able to reach them twice, but they could not resolve my problem.

Posted by mrj9659


I didn't renew my subscription because Quicken no longer supports my IOS platform. Now they have attached an ad to my Quicken register saying either renew to remove this ad or see it forever. I feel like I'm being extorted by Quicken. If you call customer service (which is a joke) they toe the party line and tell you to renew to get rid of the ad. Then they tell you it's your choice whether you renew or not. If they are not going to provide me service, why should I renew? And why should I be constantly reminded that I need to renew in order to have the ad removed? Their chat line is useless and so is their customer service.

Posted by Anonymous


How can customer support not be available on the weekend during tax season. Password reset doesn't work!

Posted by Anonymous


Quicken is awfully slow; under the new ownership it is gotten worse and worse

Posted by Anonymous


I have been using quicken since 1995. In the last 2 years my account has been so badly mangled by constant upgrades that I find the software no longer usable. I give up!

Posted by aalqc


Quicken technical support is totally useless. For months, I have had an issue downloading transactions in one of my accounts. Whenever I called and asked for help, technicians tried the same procedures again and again. I could never convince them that these procedures had already been tried multiple times and did not work. Their next step was to claim that the problem was with my bank. This was not true because another account with the same bank worked fine. Terrible support!

Posted by Anonymous


Quicken customer service does not seem to exist. The Chat function prevents any kind of interaction. The essential update accounts function causes the whole program to freeze and there is no help available. For about the last year every use of Quicken is a problem. Now it cannot be used at all. The subscription is now just corporate theift.

Posted by rabz


Quicken has the worst customer service. The software barely works in North America and does not work outside. A dated method of security based on geographic location. Purchasing quicken is the worst mistake.

Posted by RAGO


I have been a Quicken user since 1999...ever since they went to a cloud service it has been terrible. I have up to 400 MB download speed...but I tear my hair out watching spinning circles while it downloads and updates FOR EVERY TRANSACTION. I dread end of month when my Fidelity account makes transactions and I have to manually OK each one that was a sell because Quicken can't have a feature that allows you to apply your decision to all transactions. Their reporting stinks.

I've submitted feedback and gotten crickets back from Quicken.

After over 20 years as a customer I'm letting my subscription lapse and I'm trying out Tiller. So far it is lightning fast. It's not what I want for a UI or consolidated checkbook...but I think it will serve my purposes for checking. I'm not going to brink my
Fidelity transactions into it. I'm just using it for checking.

Good riddance Quicken.

Posted by Stan


I started using Quicken only after MS Money went belly up and have never liked it as much as I did the MS Money. It was workable until the 2013 version support was discomtinued and I have never had any software that was worse than the latest version. I'm about disgusted with this company and at the point of going back to manual spreadsheats.

Posted by wacoed


I decided to purchase quicken for mac despite all the negative reviews. Having spent a good hour trying to create an account to purchase, which included trying to get a hold of customer service I gave up. IF THIS IS WHAT I CAN EXPECT FROM THE COMPANY THEN NO THANKS!

Posted by Michael


I should have found another way to do my books when Quicken decided to disable my offline version that I had been using successfully for years. Like a fool, I went with what I know and paid the subscription fee. Now, I have lost all my data twice, back up files don't work, calendar doesn't work, update doesn't work. Nope. I'm done. Please, please please. Don't support this company any longer. My opinion is that it's time for torches and pitchforks, but society doesn't let you sort out charlatans and hucksters like that anymore. This company is stealing your money and wasting your time.

Posted by Rex


Quicken support did not fix my problem!! The tec support person told me that I would have to have a data recover software on my computer and that it would cost me $260.00 one time fee to fix my problem. I told him that I was paying Quicken every year which is radicchios that I should not have to pay for a problem with Quicken, the tec person then hung the phone up on me!!!

Posted by Anonymous


Ridiculous that I have to renew and redo every few years. I HATE QUICKEN for this. Ridiculous. I will find a better way to simply and reliably keep track of finances over the years without RELIABLE UPSET every time they decide to UPGRADE??? HATE THIS PROGRAM

Posted by Handsome Young Jimmy


I have used Quicken for Mac since 2004 & have been very happy (I read enough reviews to skip Quicken "essentials" as it was essential only to skip it). Once a working version of real Quicken came out I downloaded & was again happy with the app & customer service.. In about November of 2021 a new version 6.5 came out and suddenly multiple versions showed up upon opening. A loud rude hateful customer "service" woman accused me of causing this by creating them while downloading the update. Suddenly reconciling accounts caused huge "adjustments" It was explained to me that I didn't know how to reconcile accounts which I had been doing without a problem since 1960 and Quicken since 1964. 6.6 created new disasters as they apparently had some 6 or 7 year old kids look at my transactions and overwrite my categories which I had used for taxes since 1964 and replace them with useless, wrong categories. I complained fairly angrily and rudely which got me banned for life. Quicken is now utterly useless. I am through with these fools.

Posted by Anonymous


I know this is a waste of time as quicken doesn't care what people think of their services.
On or about 11/19/2021 Schwab increased security on its online service. Quicken was grossly unprepared for this change. I write this on 2/9/2022 and Quicken still has not fixed its ability to connect with and download updates from Schwab. I've spoken with their tech support 3 times and no one at Quicken knows how to fix it. I've spent at least 50 hours (no exaggeration) working on the problems and to no avail. I simply won't renew.
Quicken sucks

Posted by Philip


I am done with Quicken. Over 20 years. This is the most frustrating program and more work to fix errors than keeping up with finances on paper. Terrible management as they could have been so successful. People are looking for good finance platforms. THIS IS NOT IT. I AM DONE. CANCEL

Posted by MEHS


The update downloaded to my pc today is unacceptable. It took away my ability to limit data in a report to only certain categories. I have had Quicken for many years and this is a deal breaker.

Posted by Anonymous


Quicken ranks at the bottom of my list when it comes to customer support in order to resolve problems. I'm asking myself why I keep renewing every year

Posted by Anonymous


Quicken ranks at the bottom of my list when it comes to customer support in order to resolve problems. I'm asking myself why I keep renewing every year

Add your review!

Posted by armywalrus


After much hassle, I obtained the following number from a supervisor via chat: 1-800-624-9063. It asks for an incident#, I didn't have one but I just pressed "0" and was immediately connected to a live person, who processed my request for a refund, the whole call took about 5 minutes. I don't know if this number only works for refunds, or if it includes other things like software issues.

Posted by Richard


Excellent! I had a major problem upgrading my Quicken 2009 data file to Quicken 2012. Yes, I was connected to tech support in India. The gentleman was patient and completely knowledgeable. He solved my problem in 55 minutes. I spoke to his supervisor to tell him how good was their service. I am speaking from my 20 years experience as Help Desk software engineer. The rep I spoke with was flawless. I'm very happy. -Richard, Arlington, Virginia USA

Posted by Quicken Customer Care


Thank you Jatin from Customer Care. I have decided as you recommended to wait for Quicken 12 to upgrade from Quicken 10.
Thank you for your research into pricing.

Jean Marchant

Posted by moxie


I was very happy with the customer service I received for Quicken Home and Business 2011.
I called the support line, waited on hold for less than 5 minutes.
I had my credit card ready to pay the $14 charge which the recording said might apply.
Explained my problems and was walked through the solution in a professional and clear manner.
My credit card number was never taken and the call was no charge.
Compared to the torture of calling Bell, Telus or Microsoft, this support call was like a breath of fresh air.
I was very relieved it went to easily after reading all the negative reviews posted here.

Posted by J & P Consulting


I think it is funny when someone buys a $50 or even a $100 product and expects the company to give you U.S. based support at no charge. You get what you pay for. Last I checked Intuit is by far the #1 rated accounting software for individuals and businesses alike. Microsoft used to give their product away and still could not compete with Intuit and they folded because they could not compete. If you are saying B.S. to this I would suggest you find another company that can give you a comprable product for the same price and they will support it. You will not find one so next suggestion would be to develop a program yourself and see how profitable you are when you sell something for $50 then give free support on it. Good luck!!!

I have been using Quickbooks for years and reccommend it to all of my clients. Actually I will not even take a clients business if they are not willing to use Intuit products.

Posted by TaeKwonDoDo


I've used Quicken for years. In that time I've learned that there are just some things that Quicken doesn't do well. But the much improved 2011 is the best yet. I'm not sure what all of the whiners' problems are. It sounds to me like they don't really understand that they are getting a LOT of software for the money.

There was an outage at the end of February, but that has been resolved.

Posted by Anonymous


I had difficulty finding the Budget function and the Help file had instructions that were not complete. When I called the toll free number I had a live agent within 1 minute and she answered my question right away!

There are currently 0 Employee Comments for Quicken.

Be the first to submit a comment from an Employee

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Comparisons

Check out these popular comparisons of Quicken customer service versus other companies:

Quicken vs. Microsoft
Quicken vs. Peachtree
Quicken vs. QuickBooks
Quicken vs. Quicken Loans
Quicken vs. TurboTax
Company Replies

Authorized representatives of Quicken can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
800-811-8766

Quicken customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Get Help Online

Get immediate support for your Quicken questions from HelpOwl.com.

Reviews & Ratings

View thousands of Quicken user reviews and customer ratings available at ReviewOwl.com.

Company News
Tiger Woods climbs leaderboard with 65 at Quicken Loans National
Tiger Woods made a charge up the leaderboard Friday at the Quicken Loans National, as the 14-time major champion and tournament host made seven birdies and just two bogeys on the day. His chip-in for birdie at No. 18 sent a huge roar through the ...
FASTags aim to quicken pace of journey through toll booths
Less than two years after the government introduced the radio frequency identification device (RFID)-based FASTag system for vehicles crossing toll gates on the country's highway network, 26 lakh cars and trucks now use the windscreen-mounted tags to ...
Kerrigan sinks chip-in playing QL National pro-am with Gruden, Cooley
Washington Redskins coach Jay Gruden, defensive end Ryan Kerrigan and former tight end Chris Cooley played in the Quicken Loans National pro-am round Wednesday with PGA Tour pro Cody Gribble. Certain moments of the round were clutch.