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Quicken

Customer Service Ratings and Comments

Quicken is ranked #201 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 22.79 out of a possible 200. This score rates Quicken customer service and customer support as Terrible.

NEGATIVE Comments

55 Negative Comments out of 56 Total Comments is 98.21%.

POSITIVE Comments

1 Positive Comment out of 56 Total Comments is 1.79%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating
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  • Intuit does not care a whit what their customers want in functionality nor in supporting them after delivering the product.

    Vista 3/10/10 6:01PM

  • If I can't speak to a representative when I call support, I will stop using Quicken. In fact, I have.

    Anonymous 3/8/10 1:45PM

  • I can't get ahold of Quicken since the last time they called me. I can't find a number to have them call me or me call them.
    they never resolved my issue and I've tried for over 2 weeks

    Samee Jo 3/8/10 1:36PM

  • First I tried the call back option twice. There was no call back. Next the chat option was tried. Contact was successfully made. It did not matter. No matter How many ways I tried to phrase the idea "Quicken 2010 is installed. The icon is on the desktop. It will not open"
    as many ways as could think of. It did not matter. The tech gave responses that had little if anything to do with what was asked.

    I could describe other attempts afterwards but that would just be beating a dead. It is now six days and the problem is not resolved.

    Angry 2/27/10 6:47PM

  • I have installed Quicken Starter 2010 back in Jan. and still I can not get it to track my checking account. It arbitrarily adds categories to my data thus creating duplicate information.

    I wanted to set up a budget but that frustration has driven me to have to take nitro for my heart 3 times now. In the help information I am told to go to a planning tab which I can not find. At this point I would tell anyone who asks me about this product to not buy it no matter what. This was a promo tied to my tax software I bought for this year and I am still waiting for my rebate which reading other comments may or may not happen. AS others have stated customer service is a joke no not even that it is a travesty. The chat service as others have said only contacts the customer with someone who does not have a clue about the questions they are being asked.

    Anonymous 2/24/10 1:09PM

  • What support, the form I filled out online said someone would call withing 1 1/2 hrs, the email response said someone would call within 3 hrs. that was yesterday!
    Tried again today after leaving a terse message, someone called back that I could not understand.

    tim 2/19/10 10:33AM

  • Downloaded the 2010 and I cannot register it. It just goes to the "Welcome to Quicken Registration" and sits there. Went through dozens of ridiculous fix attempts, many of which were just plain stupid. The rep finally decided my internet connection was not good, even though every other program on a loaded system works fine with the internet. Amazing. Customer support in non-existent. In 30 years of PC use and support, this is the worse I have run into. I guess I'll just have to write my own program in Excel, then I know it will work and get excellent support.

    kingfish15 2/10/10 10:36PM

  • WOW! I'm not alone. I have been a loyal Quicken user since ~1996--until last week.

    Quicken 2007 worked well, then I upgraded to Quicken 2010... The program will not back up onto a CD-RW more than once so I would need to use a new CD each time. The tech support people in India had no clue what I was talking about. They could only follow their "script" and even after demanding to speak with a manager (on the 3rd contact with them), he told me it must be my CD drive that has the problem (even though 2007 works fine.) I have returned the program to the store (I am not about to mail the disk back and 'hope' I will ever see my $ again) and will not buy another Intuit program until they improve their customer service. Oh, they even told me they removed the "feedback" link from their website so you can't even let anyone know how frustrated you are. I plan to write the CEO. Does anyone have a mailing address for them???

    jpj408 2/8/10 8:35AM

  • Called Quicken 2X to get help because unused 2009 Quicken Premier would not work on Windows 7 64 bit computer. I asked both people if I should just buy the latest version and both said no. First told me he had this version and it worked and that I should insert disk and follow instructions---it didn't work. Second person said she could download a fix for the 2009 version which would cost me less than the cost of a new version. The fix worked, but her time was $20 more than what a 2010 version would call, and the two calls totaled more than twice what a new 2010 version would cost. Have not been able to reach anyone in customer service by phone or e-mail without paying for it. This is the worst customer service I have experienced ever, and I have used many in the IT field. I also use Turbo Tax but may take it back given this experience.

    Jerry 2/4/10 12:24PM

  • Have been waiting for a month for a refund to process. Was given a "reference number" for my refund and my complaint is now "referred to the proper department for review" Quicken has the worst customer service dept. that I have ever run in to.

    brianf 2/2/10 7:26AM

  • Quicken as a company does little or nothing to meet or support consumer needs.

    Updgrades result in errors and double entries when down loading

    Support peronnel are untrained and difficult to contact.

    I have used the program for years, it gets worse, provides limited value for upgrades.

    Mint is simpler, better and free. A company theu pruchased....it will not be free long.

    GWT 1/26/10 5:51PM

  • I just sat in a holding pattern for 45 minutes waiting to get to the front of the line for a chat session only to have my session canceled... no agents available. HA! Intuit is the worst. Impossible to reach by phone, email or chat.

    tj 1/23/10 8:09PM

  • the foreign poor english speaking customer service from quicken/intuit is the worst i have ever dealt with. the indian people are trying their best so i don't fault them, but they have no idea how to fix unlock codes that don't work and how to make quicken 2010 work on my new windows 7 ultimate 64 bit machine.

    daniel 1/22/10 5:52PM

  • My Credit card was charged at a blink of the eye. I still cannot download the program .I have entered the unlock code I was given and it still wont go. You cannot talk to a person, or get any help from e-mailing them, I e-mailed them and that would not go thru,a pop up appeared to say my e-mail was incorrect. It is rediculous.the worst ever. There is no custmer service. No way do I ever want to do busuness with them.
    Christine S.D

    Anonymous 1/21/10 5:27PM

  • Although they say that a customer service person will call you within 3 hours, they must mean 3 days, (or weeks). They haven't called me and I have more than one request in.

    Anonymous 1/20/10 2:26PM

  • I am going nuts trying to reach a real person to help me resolve an issue with Quicken 2010. I have sent three E-mails, filled out their form and requested a call back. One form said I would receive a call back in 1.5 hours and another said 3 hours. Either way, it did not happen. The people in India call center are hopeless as they can't write an decent response to a question so the information comes back in a stilted and unrecognizable form, which in turn, only pisses off the customer even more.

    Finally to get a real person, I called 520-944-3000, EXT 84042, and reached a Quickbooks supervisor named Roy and he acts like he will find someone to help me. If you are as desperate as I was, try calling him but I'm sure he will change his number if he gets a lot if calls.

    Jan 1/20/10 7:00AM

  • I purchased quicken delux two days ago. There is a minor problem with the way the transactions are donwloading from my account. I chated with support, who told me the problem is with my bank. I told them this is happening with multiple banks, and they said I need to restore from backup. I reminded them that the software was installed today, at which time they told me I should use my most recent backup.

    In short the support is terrible. They do not have the ability to understand what problem you are havving, and are unable to solve minor issues.

    If you would like to purchase software which is supported by its producer, do not purchase this product.

    David 1/18/10 8:06AM

  • They have the worst customer service department. First they will not let you call and second, the online reps are clueless and slow.

    EW 1/17/10 1:11PM

  • Quicken customer support is stunningly horrible. I have called the support number for a call back 3 times but my phone is not ringing! When I am able to get my problem resolved, I will promptly dump Quicken.

    Anonymous 1/13/10 10:23AM

  • Quicken has reached a new low in customer support. Now you have to go online to schedule a CALL BACK, then pay for help you get.

    They used to be better. They fell to worse... and now they are simply screw-you-support.

    frustrated 1/9/10 12:05PM

  • Tried to order with 1/2 price coupon received in email. After I placed the order, my account was charged but I was not given a confirmation or opportunity to download the program. I've emailed and requested a phone call (you can't access an operator by calling, brilliant) with no response. Twice I've waited over 1/2 hour for an agent on chat, only to have the chat canceled without explanation once the estimated wait gets down to less than a minute.

    Again, there is no way to call and speak with a human. If you request a callback, they warn that the call might cost you 24.95. That's almost half the cost of the software at full price.

    Don't spend your money if you expect any support.

    paf 1/5/10 10:26PM

  • Tried to order online for half-price offer - couldn't complete. tried customer service but was such a hassle I cancelled order. Unfortunately they charged my credit card anyway. Now can't get through to anyone to get charge removed. Seems lots of others are having the same problem. What a mess!!!! I like their software but HATE their lousy customer service.

    Anonymous 1/5/10 8:55AM

  • Read this if you want a laugh.

    Amit Kumar: Welcome to Quicken chat support. My name is Amit Kumar. Please give me a moment while I review the info you provided.
    Amit Kumar: Hello, how are you doing today ?
    Me: Fine
    Amit Kumar: Great !
    Amit Kumar: You are not able to download transaction from your bank . Right ?
    Me: From any of my banks or financial institutions.
    Amit Kumar: Do you get any error message ?
    Me: OL-209-B
    Amit Kumar: I see.
    Amit Kumar: We need just deactivate and reactivate the Quicken Account to resolve it .
    Me: I've tried that and it isn't just one account. It is all 7 of them.
    Amit Kumar: To deactivate the account
    (1) Please go to Tools >> Accounts List, select the account in question and click on "Edit Details" tab
    (2) Please click on Online Services Tab and click on Remove One Step Update to deactivate the account.
    Me: Are you bothering to read my responses. I have done that. Now I can't reactivate the account because it says it can't connect. I got on the phone with my bank tech support and they say the problem is not on their end.
    Amit Kumar: Now, reactivate it
    Me: READ MY RESPONSE. IT WON'T REACTIVATE. I GET A CONNECTION ERROR.
    Amit Kumar: I see.
    Amit Kumar: Now, we need to follow some other steps to resolve it
    Amit Kumar: 1. Open Internet Explorer
    2. Go to Tools >> Internet Options
    3. Click on Advanced tab and scroll down
    4. Under Security uncheck the mark for “Check for publisher’s certificate revocation”.
    Me: Done
    Amit Kumar: 5. Uncheck the mark for "Check for signatures on downloaded programs"
    6. Uncheck the mark for "Check for server certification revocation".
    7. Click on Apply and OK.
    8. Try to download transactions
    Me: Done. I receive the same OL-209-B error.
    Amit Kumar: Now, just follow these steps
    Amit Kumar: 1. Close quicken.
    2. Open Internet explorer window.
    3. Go to the tools menu >>Internet Options / Advanced / Security and uncheck "Check for server certificate revocation" and click on ok.
    4. Now, open Quicken and try to update the accounts it will work.
    Me: I already did that like you asked last time. It is unchecked.
    Me: It still doesn't work.
    Amit Kumar:
    To resolve this issue, we will first need to determine that this issue arises due to the damage in the data file or due to program
    Amit Kumar: 1.Start Quicken while pressing the Ctrl key on your keyboard. This starts Quicken without a data file.
    2.Click on File >>> New >> New Quicken File
    3. Proceed with the instructions to create a new file.
    Amit Kumar: 4.In the same manner, please click on File>> New >> New Quicken Account in order to create an account under a new file.
    5. Replicate the issue in a New File
    Me: I created a test file and tried to add my back account at BECU . Message is Quicken was unable to read a response. I then tried to add an investment account at Charles Schwab and got the same response.
    Amit Kumar: I see.
    Amit Kumar: It seems that there is some issue with your bank
    Me: ARE YOU READING ANYTHING I SAY. FIRST, AS I SAID, I CALLED MY BANK AND THERE ISN'T A PROBLEM. SECOND, IT ISN'T JUST MY BANK THAT WON'T WORK. IT IS ALSO MY BRORERAGE FIRM THAT ISN'T ASSOCIATED WITH MY BANK AND MY IRA ACCOUNT THAT ISN'T ASSOCIATED WITH MY BANK OR MY BROKERAGE ISTITUTION. THEY ALL FAIL THE SAME WAY AND THEY ARE DIFFERENT COMPNIES..
    Amit Kumar: Richard, did you check it in the New Data File ?
    Me: I tried both institution with the new data file. Are you reading my responses or are you just an artificial intelligence computer that is giving automated responses. I want someone that will read my responses.
    Amit Kumar: Richard, as it is not working in the New data file so it seems that it is Bank issue . ....
    Amit Kumar: Just try to download transaction from your bank .
    Amit Kumar: 1. Now go to Banks web site and download transaction selecting QFX file format.
    2. Save the file on the desk top.
    3. Now open Quicken, Go to file>> Import>> Web connect File.
    Me: That works fine. I can go directlly to my bank and download a QFX file. That is how I've had to update my accounts since one step update quit working.
    Amit Kumar: So, you need to work with these steps .
    Me: So your telling me that one step update, that has worked for many years, is no longer available and I will have to manually download from all of the following accounts - Bank of America, American Express, Fidelity Smith Barney, Charles Schwab, Wells Fargo and Boeing Employees Credit Union. That pretty much makes Quicken useless.
    Amit Kumar: Richard, it will after some time. However, till the time, it is not working , please download transaction from your bank
    Me: I don't understand what you are saying. Are you inferring that it will just start working one of these days.
    Amit Kumar: I am telling you that please download transaction from your bank .
    Me: OK. I've done that.
    Amit Kumar: Is there anything else that I can help you with today?
    Me: You haven't helped me at all. I will be sending a copy of our conversation to the CEO of Quicken. I've been a Quicken customer for over 10 years but I will be finding another solution to my financial software needs.
    Amit Kumar: Richard, I am helping you . However, we are not able to communicate properly ..........
    Amit Kumar: Let start it once again .
    Amit Kumar: I was just telling as you were difficulty to find the account register .
    Amit Kumar: Please click on the Planning >> Spending Planning
    Amit Kumar: Sorry, please ignore last response .
    Amit Kumar: Actually, I am supporting 3 customer at a time .
    Amit Kumar: Please wait ! I need to talk to my supervisor.
    Me: I am not having any difficulty finding anything. I have created a test file. Tried opening new online accounts at both my bank and my financial institutions and none of them work. I get the same problem in the test file that I get with live file. I can't connect to any of my institutions and you are telling me that I will need to do a manual download of a QFX file in the future. That isn't how the product was designed and it certainly doesn't fix my problem. As I requested when I opened this chat session, I have already had the run around last Friday from Level one and I would like level 2 support.
    Amit Kumar: Richard, we need to check your conlog status it .
    Amit Kumar: Please click on the " Help " menu >> Product and Customer Support
    Amit Kumar: Now, click on the " Conlog " and then copy last four line and give me
    Me: 20100104 18:22:32: QFN: Beginning send to https://ofx-prod-brand.intuit.com/qw1800/fib.dll
    20100104 18:22:32: QFN: End send to https://ofx-prod-brand.intuit.com/qw1800/fib.dll, netstatus 0
    20100104 18:24:25: QFN: Beginning send to https://ofx-prod-brand.intuit.com/qw1800/fib.dll
    20100104 18:24:25: QFN: End send to https://ofx-prod-brand.intuit.com/qw1800/fib.dll, netstatus 0
    Amit Kumar: Thank you so much ! Just give me 2 minutes .
    Me: Here are the attempts to Schwab and BECU
    Me: 20100104 18:14:44: QFN: Beginning send to https://ofx-prod-brand.intuit.com/qw1800/fib.dll
    20100104 18:14:44: QFN: End send to https://ofx-prod-brand.intuit.com/qw1800/fib.dll, netstatus 0
    20100104 18:14:44: QFN: Beginning send to https://ofx.schwab.com/cgi_dev/ofx_server
    20100104 18:14:46: QFN: End send to https://ofx.schwab.com/cgi_dev/ofx_server, netstatus 0
    20100104 18:14:47:
    20100104 18:16:09: QFN: Beginning send to https://ofx-prod-brand.intuit.com/qw1800/fib.dll
    20100104 18:16:09: QFN: End send to https://ofx-prod-brand.intuit.com/qw1800/fib.dll, netstatus 0
    20100104 18:16:09: QFN: Beginning send to https://www.becuonlinebanking.org/scripts/serverext.dll
    20100104 18:16:11: QFN: End send to https://www.becuonlinebanking.org/scripts/serverext.dll, netstatus 0
    Amit Kumar: What is the release of your Quicken Program ?
    Amit Kumar: To check it please click on the" Help " menu >>About Quicken
    Me: R7
    Amit Kumar: Now, please disable firwall and anti virus .
    Me: Done
    Amit Kumar: Since when are you facing it ?
    Me: This problem started on December 30th.
    Amit Kumar: Are you able to open the Quicken.com from Quicken Program ?
    Me: I'm sorry, I don't understand your question.
    Me: I am able to go to the help tab and click on online turorials and it takes me to quicken.com
    Amit Kumar: Please click on the "Online " menu >> Quicken on the web >> Quicken .com
    Me: Yes, it works fine.
    Amit Kumar: Okay.
    Amit Kumar: Richard, please open the latest back data file and then try to download there .
    Amit Kumar: Click on the " File " menu >> Open Quicken File >> Now, open the Backup Folder
    Me: I restored to the backup file for December 15th whan I know it was working. I tried an update and it fails the same way.
    Amit Kumar: Please open the "Backup " folder and then open Qdata1
    Amit Kumar: Did you open the Qdata1 ?
    Me: I'm working on it. Just a second.
    Amit Kumar: Okay .
    Me: I don't see a Qdata1
    Amit Kumar: What all data do you see there ?
    Me: I see IDX, Quicken QDF Data File, QEL, QPH
    Amit Kumar: Please follow Quicken QDF data file .
    Amit Kumar: Have you opened it ?
    Me: Okay. I double clicked on it and it opened quicken.
    Amit Kumar: In this case, you need to just login into safe mode and then try to download transactions .
    Me: How do I log on in safe mode.
    Amit Kumar: You need to open this web link
    Amit Kumar: http://quicken.intuit.com/support/articles/getting-started/installation/4193.html
    Amit Kumar: If it will not resolve your issue, then I would suggest you to contact to your bank again ...
    Me: And which of the 7 "banks" that don't work would you like me to contact. I don't seem to be able to get you to understand that it isn't just one bank or financial institution that doesn't work. It is all 7 of them that don't work.
    Amit Kumar: You just need to do it with Safe mode . If it will not work then contact with phone support

    Quicken Sux 1/4/10 9:24PM

  • The worst experience I have ever had dealing with a software company

    Quicken Sux 1/4/10 9:16PM

  • Tried to use there customer service chat. Was given an estimate of 30 minutes. After waiting 30 minutes, they canceled my request. Tried again. Another estimate of 30 minutes and I was #5 in line. 30 minutes passed and I had moved up to the #1 in line; they again canceled the session. I just wasted an entire f--king hour of my life waiting for help and I got none. Wow I hate Quicken and their dumb f-cking customer service.

    Sean 1/4/10 9:06PM

  • Bought Quicken 2 days ago, but no download happened. Credit card charged - no product. Chat person couldn't help first time, second time, waited 30 minutes for a rep and then system cut me off when I was next in line and said no agents available. Emails not returned, and of course, you can't call them. So no product, no customer service, no help, no refund. Now I have to take this up with my bank.
    And by the way, I was told by the rep on the first chat that I should just buy another one. Guess that is how that whole 50% off deal works for them. If you buy 2 at half price, they get the full price.
    Shame on this company for having gone down hill in the way they treat thier customers.

    mitzi 1/4/10 8:02AM

  • Just terrible! Crashes VERY often.
    No apparent common action cause the crash...
    Company TOTALLY unresponsive - and somewhat rude.

    Jimmyw 1/1/10 2:27PM

  • Was needing a new system for taxes, but can't reach anyone. You are a terrible company and I hope the world realizes this and stops giving you money.

    JJ 12/30/09 3:23PM

  • I have tried to get through to Quicken both by phone and by computer (for call back) severral times during the past month or so.
    STill without any luck. I have used Quicken for many years and I am greatly disappointed in this service. Is there any way for someone to call me??!! My e-mail is abrown5217@aol.com

    The special offer on the upgrade runs out on
    december 31st!!

    abrown5217 12/24/09 11:54AM

  • I am a Quicken user for 10 years. Due to problems with historical quote, stock quote lately, i spent hours triying to look for help and fix the problems myself. I WILL not consider using or upgrading to another Quicken product even for free.

    340 mad 12/16/09 4:15AM

  • Sign in refused to recognize name and valid phone number, also misplaced my order, which simply disappeared. Guess you don't want the business. When on line does not work, very difficult to reach a real person. Not user friendly.

    keene1512 12/12/09 11:22PM

  • IF YOU WANT TO SELL YOUR PRODUCT IN THE usa YOUR SUPPORT SHOULD BE BASED HERE WITH ENGLISH SPEAKING SUPPORTERS. i HAVE QUICKEN 2010 AND AM MOVING TO ANOTHER PRODUCT AT YEARS END. yOUR SUPPORT PEOPLE DO NOT LISTEN TO QUESTIONS BYT ANSWER WITH A STIFF PRE PROGRAMED BS.

    Samuel 12/11/09 3:04PM

  • Quicken has been charging $5.95 per month on my checking account when I;m not even using the product any more. Unethical product workflows. I have lost more than $200 by my carelessness with this product.

    CV 12/8/09 11:44AM

  • This has to be the most frustrating company that I have ever have had to do business with. You definitely need some competition out there to force you to get your act together. You are just about impossible to get in touch with except by chat and that can be equally frustrating. I have definitely made my last purchase of intuit products.

    Jerome P. Delaney 12/3/09 3:14PM

  • Quicken is a pretty good product, but their customer service is terrible. There is a lot to complain about, like they load upgrade announcements onto your computer that you have to click through every time you want to access software that you just upgraded within the last year. And then its fantastically difficult to send them a complaint. It takes a terribly run and arrogant company to turn long-time users of what is basically a good product into very unhappy customers. I'm looking for alternatives...any suggestions?

    soon to be ex customer 11/26/09 7:55AM

  • Quicken is a rogue company...It is unethical in its biz practices. The motto seems to be sell a product cheap with lot of problems and rip of the customer for support with $25 per call. This is usary and Fed trade commission is aware of it and I have written to them. Some attorneys are gathering customer complaints for class action lawsuit. Write to state attorney general and fed trade commision. I hope quicken offers top customer and tech support to keep its customers.

    Anonymous 11/14/09 8:50AM

  • I just purchases Quicken and feel completely trapped. You cannot contact by phone and when you try by their email system you receive a notice that they cannot help you because they are experiencing technical difficulties. Horrible. All this and they threaten to charge you $25. Huge mistake downloading their program.

    Mike 11/13/09 5:46PM

  • The worst customer service I have ever had from any software company. I like your products but the customer service doesn't exist.

    Anonymous 11/12/09 9:38AM

  • Impossible to talk to a person.....I have used Quicken for PC's for many years but just bought new Quicken for Mac. The letters and numbers are too small. I hate it and wish to talk to someone about returning it but it is not possible to get any help.

    Barbara 11/9/09 12:06PM

  • Customer Service
    800-811-8766

    This is a JOKE.

    Quicken obviously relies on a CAPTIVE AUDIENCE - the emphasis is on CAPTIVE.

    Once 'caught' and having spent a lot of time and effort (besides the money) on the software the chances that a user goes to another software are practically non existent.
    QUIICKEN relies on this and therefore keeps behaving in this abominal fashion.

    Incidentally for all of you that have MINT.COM or are considering it - QUICKEN now owns it.
    CAVEAT EMPTOR (Let the buyer beware)

    another teed off customer 11/4/09 12:11PM

  • I have perused all the other NEGATIVE comments and agree wholeheartedly with every one of them.
    In short QUICKEN is incredibly arrogant which of course means they are incredibly stupid.
    They have exceeded Microsoft's lack of customer service by a mile. My latest complaint consists of having to enter a password etc. every 3rd or 4th time I try to get a quote (from the INVESTMENT category)
    Even though it has a box that checked says it would keep the info for a year.
    We are obviously dealing with MORONS.
    Let's face it these Jack asses don't care. The phrase 'power corrupts' and by association 'if you have many customers corralled by virtue of them having trusted Intuit" you have the scenery that best describes Quicken/Intuit.

    hsuum 11/3/09 4:07PM

  • Finding a telephone number is impossible. I have used Quicken for 10 years and have always liked it...until recently. I bought a Mac and was told that I need to convert my data. Easy enough? I wanted to get a copy of the mac version since I had just purchased a pc version when my computer had crashed. No phone number available that gets you to a live customer service person. The live chat got me someone who didn't understand me. I used to recommend Quicken to everyone, but the lack of live support is astounding. Not everything is a $25 answer.

    Anonymous 11/1/09 9:06PM

  • Ditto to other comments. Tried to seek a Chat, but the site would not accept my info. without "catagory", which did not work. Back to Q2005, entering all data myself. Is there a better software?

    di 10/24/09 11:47AM

  • Quicken Support is non-exitent.
    They do not list phone numbers, but encourage you to call. And then to have the audacity to bill me for their defective product?
    They are the absolute worst company I have every dealt with.

    JImmy 10/18/09 9:30PM

  • I was appalled to find out that Quicken is charging the financial institutions to participate in the online banking, which just so happens mine does not. Double dipping is wrong. I purchased this program because it was advertised that you can do online banking. I wish I would have known to check the list of financial institutions before I purchased this product. Stop making the program free on the internet by charging the institutions and penalizing those who actually purchase the program. I am very dissatisfied and would not recommend this product to anyone. In this day and age of technology Quicken needs to get their hands out of their pockets anad get with the times.

    clang127 10/6/09 9:31AM

  • I just upgraded to Quicken 2009 and had a question about bill-payment reminders. It isn't answered within the program, so I consulted Help. Not there. Next called the (800) 446-8848 customer service line and pressed 3 for Quicken. Message there said to go to Quicken phone help. When I requested a phone call I was notified that the charge is $25. When I abandoned that and asked for a Chat answer, the request was not accepted. Ditto for an email answer. There seems to be no Quicken support available. I'm returning the software, per their 60-day money back guarantee.

    kateo42 10/5/09 4:36PM

  • I've been a Quicken user for probably 15 years and am now appalled and disgusted at their lack of support. I have an issue that has been ongoing for over a week. I have tried their chat, email and phone services. They keep sending me around in circles, telling me to do the very thing that I can't do, which is why I am contacting them. I waited for over two hours for a return call "guaranteed in 60 minutes".

    Magimix 9/28/09 7:47PM

  • I have come to dislike your company. I can't even find a number to order an upgrade. Pathetic. Do you really want to drive away your customers? If so, you're doing fine...

    Anonymous 9/26/09 6:44PM

  • What support? Every time I try and get an answer they have no idea.

    Anonymous 8/6/09 1:16PM

  • Impossible to get help. I have been trying to pay a bill and it either tries to splt the transaction or turns the bill amount to a negative. What can I do? I have wasted almost two hours. HELP!

    DYC5416@aol.com 6/9/09 4:39PM

  • I urgently need to download from my bank acct. into Quicken my records for 2008 tax preparation. Quicken has me blocked from downloading anything and will not allow me to update/reset my Vault password. I have been unable to get any help via phone, web site, etc. Does anyone care enough to offer assistance? Unfortunately, the people with whom I have spoken are not well enough informed to be helpful and keep passing me along to yet another number or web site.
    It speaks poorly of Intuit's intentions toward customers.

    podotm 2/26/09 3:45PM

  • The servics stinks from here to Hoboken

    Anonymous 2/19/09 3:20PM

  • YOUR SUPPORT GROUP IS ABSOLUTLEY TERRIBLE.YOU CAN'T GET A HUMAN TO TALK TO AND THE ONES YOU DO FROM INTUIT ARE AS STUPID AS A BOX OF ROCKS.. I NEED HELP NOW FOR AN ORDER PLACED NOT 2 DAYS FROM NOW.. JUST ANSWER THE DAMN PHONE. I CAN'T BELIEVE YOU HAVE A BUSINESS AND NO SUPPORT WHAT SO EVER..

    Anonymous 2/11/09 8:15AM

  • Trying to get answers from intuit is like pulling teeth. Every move leads you to five more moves and in the end you still know nothing. I recently purchased Quicken Home and Business. It will not print to my printer. Intuit is aware of this problem but is doing nothing to solve it. End result I purchased product that I cannot us. I cannot talk to anybody about ther problem without paying more money.

    Anonymous 2/10/09 12:46PM

  • Quicken customer support service is terrible. I submitted a callback request for a problem that I am having with my printer. This was yesterday and no one has yet to call me back. What happen to you all 60 minute callback policy? You all need to live up to what you communicate.

    Anonymous 2/3/09 11:41AM

  • Submit your comment >>
  • I had difficulty finding the Budget function and the Help file had instructions that were not complete. When I called the toll free number I had a live agent within 1 minute and she answered my question right away!

    Anonymous 3/10/10 1:56PM



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