Posted by True reviewer
Agree with most of the others here. Their customer service employees are rude, unhelpful, unempathetic and actually invite hostility from customers. I had my computer crash and did not have a back up. When I showed a bit of emotion the guy I was talking to started arguing with me as if his job was to correct my attitude. I had to speak to him like I was his mother, soothing him or he was going to end the call (after I had sat in hold for 40 minutes). He spent most of the call arguing with me! And he did not help with anything. Horrible people.the person who I spoke to was named "Alfred".