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Quicken

Customer Service Ratings and Comments

Quicken is ranked #263 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 21.09 out of a possible 200. This score rates Quicken customer service and customer support as Terrible.

NEGATIVE Comments

91 Negative Comments out of 92 Total Comments is 98.91%.

POSITIVE Comments

1 Positive Comment out of 92 Total Comments is 1.09%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Terrible Overall Customer Service Rating
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  • i am new to Quicken. Heard it was suppost to be great . . . it is horrid. No customer support, nothing down loads. I was with MicroSoft Money. Convinced to change I paid for this mess?? Is QuickBooks any better? Can't be any worse!!

    Sam 8/28/10 9:27AM

  • I have used Quicken with my bank for years without problems. It failed two days ago and I have tried to get someone to call since, - no results, despite two e-mails saying they would call within and hour.

    When it works Quicken is fine, but if you have a problem this company is non-responsive. I strongly recommend avoiding all Intuit products and finding other financial software.

    If this company is not yet out-of-business, it should be!

    Disappointed 8/26/10 9:03AM

  • I have been trying to load Quicken Deluxe 2010 for 7 days now and have not been able to resolve the error that I keep getting..Customer Service (e-mail or telephone) has not produced any help at all..they keep having me do a repeat of the same thing over and over (spinning me)..they do not know what they are doing..I have given up on Quicken and will return the program for a refund (this will probably be a hassle too)..Iam done with Quicken..Trying to find another program that will do...

    M*H* 8/24/10 9:46AM

  • I can't believe what Quicken is doing!! I have used Quicken since 2002 and I haven NEVER had any problems, until NOW! The web site that quicken gives us on the phone line doesn't work. Can't get through for tech support either by E-mail or by telephone. It looks likes, in 2011, we will have to go to microsoft money. That is really sad as quicken has always been so superior, until now!

    More4Nana 8/20/10 6:05PM

  • I have been trying to fix a tech problem for 6 days now and I cannot get any answers, either they do not care or destroy all e-mail and phone service.
    I have been dealing with Quicken for 15 years are you going out of business. Pathetic Company Support NONE AT ALL>

    brinan 8/11/10 5:11AM

  • After 1 1/2 hour chat, problem not resolved despite tweaking, backing up and reloaded. Said issue was bank's. Requested a return phone number today. Tech had no record of online chat, insisted I go through same procedure with no resolution.

    I'm going to look for another product.

    Anonymous 8/5/10 5:59PM

  • I have been paying Quicken $9.95 a month for over 10 years. It is impossible to speak to a Quicken rep. on the phone. What a rip-off.Howard Stein.

    quacki@aol.com 7/30/10 7:34AM

  • Terrible customer service. They have no telephone contact number. You fill out an online form, submit it and then no one responds.

    Anonymous 7/28/10 4:23PM

  • Add me to just digruntled users of Quicken. For two days I haven't been able to open Quicken windows 2008 because popup says updating is in progress, please wait -- (choice given) "OK"

    So have tried to reach support, which seems to be limited to using email, getting a return phone call or chatting -- all do not work.

    Egad, have been using for years (with Turbotax) and have financial records going back. Now,it seems I must find some other sufficient substitute app and a way to transfer the data in form useable by it.

    sire 7/28/10 12:51PM

  • I have used Qicken for years. I bought both '09 and '10 updates and now can't download my bank account as needed selection box is grayed out. I can't get support. IS THIS COMPANY GOING UNDER??

    Does this mean TurboTax is also headed to the trash pile?

    Anonymous 7/26/10 5:17AM

  • Used to be a quality company, but no so any longer! Impossible to contact customer support, the website will not work.

    Anonymous 7/22/10 9:41AM

  • My Quicken for Mac will not open. I tried getting help in all options, it refuses to let me in because the categories are grayed out and does not give me the option. Why don't they have a support person I can speak to on line. I can't stay in my house 24 hours to wait for a call back.

    Anonymous 7/21/10 5:09PM

  • The customer service is inept, unintelligible, and dangerous. After an upgrade to 2010 H&B, transfers in online transactions complain that the checking account from which the payment is made is no longer a valid account (???). What did their service people tell me to do?... wait for it... "Make an extra mortgage payment and see if that works."

    hmf 7/18/10 2:03PM

  • what the hell? quick books is down again???? what another earthquake in SANDIEGO...

    need to find another company..

    business's are losing money left and right and no one in corporate intuit.. really give a damn...

    nysjackie 7/14/10 12:19PM






  • This is stupid, you make us do upgrades!!!!!! Sorry you do. Now we have lost a feature that was there. What the hell is your company around for. You expect a # to call me back on. I should be able to call you and talk to a person and get help. This computer world sucks. We are all not stupid. And the website states it may cost me!!!!!!! Why, you sold a product, that when forced to update is worse than the original product.

    Anonymous 7/7/10 1:58PM

  • I am disgusted with Quicken customer service. Using that term very loosely because I don't think they have customer service at all. I tried all the suggested web sites. 48 hours for e-mail and 1 day for phone service. There time does not even come close to mine. Query after query ignored

    Anonymous 7/5/10 3:47PM

  • I hope Quicken gets whats comming to them.
    They will not respond to their own customers.
    I and my company will never,never,never buy another product thats made by this company.
    They are low life blood sucking money mongels that cares nothing about helping anybody. I hope they die soon and rot away like the scum bags they are.

    Buddy 6/21/10 10:23PM

  • Upgraded from 2007 (whiche worked fine) to 2010 and am very sorry I did. It sometimes (for no apparent reason) does not recognize and reconcile transactions that it created (e.g. payments which were sent by Quicken Online) and reconciling accounts which was very simple has now become probelmatic and bothersome.

    I defintiedly would not recommend gettign r upgrading version 2010.

    LWS_NYC 6/14/10 11:08AM

  • I have found trying to get help from Quicken has been a headache too.

    I do not believe I will update my version. We will go to Quickbooks for our needs. Plan on sharing this with my Mac class tonight.

    Anonymous 6/2/10 7:24AM

  • I updated my Quicken to 2010 and destroyed my Dell. Spent over 30 hours talking to Dell Techs and did not resolve. Had to re-install operating system and spend many hours downloading updates. Never again.










    Anonymous 5/27/10 12:37PM

  • I spent two hours on live support and did not get resolution to my problme. WHICH i had for the SECOND time. the product is horrible and full of bugs and the customer service is appalling. I would NEVER recommend this product to anyone.

    sandyc 5/24/10 6:18AM

  • Have tried returning Quicken Rental Property manager 2010 within 2 days of purchasing the product. Followed all the guidelines. I have postal proof that the return was delivered to their facility at Duncan, SC. No published phone number have to chat on the internet. Chatted several times. Each time is like a new case and Still after 15 weeks no refund.

    An unhappy Quicken User 5/14/10 12:32PM

  • A Quicken update led to the mis-statement of one of my assets by almost $500,000. I could not reach a person to deal with this serious error, so I still have it. Quicken doesn't seem to care if the accounting they create is accurate.

    Anonymous 4/28/10 10:35AM

  • I thought I was the only one who had horrible experience with Quicken! There is no way I know of to reach help without paying for the privlege. If Quicken has a customer service, I would be grateful to hear it. Please, tell me how to voice my problems with your product and help me to resolve them.

    frwom 4/25/10 5:47PM

  • Have used Quicken for more than 10 years. Never had problems contacting customer service until NOW. It would appear that makers of Quicken are no longer interested in their customer. Try contacting customer service and you will see that it is impossible to do so. Will have to find another substitute although I'm not really sure one exists. As it now stands I am user of Quicken 2009, and probably will never, ever upgrade.
    Horrible customer relations. But, they don't seem to care.

    Will 4/22/10 9:22AM

  • Your customer support sucks. No one to assist or return calls

    Anonymous 4/16/10 5:20PM

  • I would love to buy this product for my classroom, but have several questions I'd like to ask a real person. I never dreamed it would be so hard to talk to someone at a company selling something. I had to leave my number so they could call me back at their convenience. What happened to customer appreciation and service? I'm feeling really old!

    Anonymous 4/13/10 10:51AM

  • I have been a Quicken user forever but This ends now. Bought Quicken willmaker and guess what? Won't work on vista as advertised. So loaded on XP. Now I find that all this program does is connect you to nolo.com. Where you can buy their forms etc. In other words the program dues nothing. No way to contact Quicken or nolo to complain. So, after 20 years. Adios Quicken/Turobo tax/nolo/ etc.

    PISSED 4/13/10 5:22AM

  • I ordered 2010 Quicken and was charged for it but never received the CD's. I have tracked order on line and it says it was shipped to zip 40231 which is not my zip.
    I have used Quicken for years BUT WHAT IS GOING ON WITH QUICKEN??!!
    How do I get my order that WAS PAID FOR??
    I, too, am frustrated!

    brougherml 4/10/10 10:34AM

  • will not use this co. again , I agree with all the comments here, none existent customer service, poor product, no phon numbers to be found, web help does not work for call back, .......

    anonymous 4/8/10 9:01AM

  • I can not get intouch with anyone to help me with this software. This is the worst that I have ever experienced. All this money that we pay for this software and can not speak to anybody!

    Candace 4/2/10 10:51AM

  • Absolutely horrible experience converting from version 2007 to 2010. Unable to print statements, tried contacting customer service which is a joke. Never again will I upgrade with Quicken

    Anonymous 4/1/10 8:32AM

  • I smell a conspiracy to make money off of existing customers. I have an annoying dialog box asking me to update Quicken each time I open the program. When I update it fails to complete with no rational explanation other than "go to our website" where we will charge you minimum $18 to answer your problem. This is as petty as banking fees. Go figure, they both count money for a living. I'll likely not upgrade if a better competitor enters the market.

    Customer 3/23/10 4:23PM

  • FDX





    UNABLE TO PRODUCT REGISTER QUICKEN DELUX 2010 WHEN I TRY IT JUSTS PRINTS A OAGE IF JUNK. I WILL NEER USE/BUY ANY QUICKEN PRODUCTS AGAIN. ALSO DO NOT UNDERSTAND WHY QUICKEN WANTS TI CHARRGE ME FOR TECH SUPPORT FOR A PRODUCT I JUST BOUGHT WHICH DIESNT WORK

    MATTY 3/19/10 11:35AM

  • Issue as presented to Agent:
    I just updated to version Quicken 2010 Deluxe Release R 8. At 7:00 AM each day I have it set to automatically update from my baking institution. The update proceeds and updates new transactions without any issues. The problem is the update icon with the 2 arrows in the system tray never goes away. If you mouse over it, it says “updating quicken”. If you look in task manager you will find 2 processes running related to quicken. One is QW.exe - Quicken launcher and bagent.exe - Quicken Background agent. The only way to get rid of the icon is to kill the bagent.exe process. I am running Windows 7 64 bit. There has to be a way for this to operate properly.

    Agents Solution:
    As you read below the agent had me stop auto updates and kill the process. Of course this will prevent the Icon from showing up and also prevent auto updates from occurring. That is like saying if you don’t turn the computer on you wont have any problems.

    I have been using Quicken since the DOS days. I have seen several issues through the years as well as better versions of Quicken then others. I have been in IT for almost 25 years, 11 years as a manger, I know what I am doing and there is a bug in the process. This falls under more of an annoyance then anything else but makes you wonder what else could be wrong, did it really update? Do I need to run it again?

    Your attention to this would be greatly appreciated.

    Pasted copy of conversation (And Yes! I was getting very annoyed toward the end)
    :

    Namita: Welcome to Quicken chat support. My name is Namita. Please give me a moment while I review the info you provided.
    Namita: Hi James.
    Namita: How are you doing today
    James ???????: Good
    Namita: James, are you facing any issue with the background process, that is running?
    James ???????: The icon up down arrow in the system tray never goes away showing the "Updating Quicken"
    James ???????: The update was completed at 7:00 AM today yet the icon still is there
    James ???????: as I explained the only way to get rid of it is to kill the process
    Namita: James, since the Quicken version is connecting and may be receiving some updates.
    Namita: It will pop up whenever you will receive the update.
    James ???????: yes but as in previous versions of Quicken, after the update is completed the Icon will go away.
    James ???????: the icon never goes away.
    James ???????: nothing is updating, the process shows 0 cpu usage, no activity, it is just hanging up after the Scheduled update
    Namita: James, it will not cause any issue, and there is no other option besides closing the process from Task manager.
    James ???????: That is not an acceptable answer. The process should start and the process should end, not leaving hanging icons.
    James ???????: Closing a process from task manager is only done when a process is hung
    James ???????: and should only be done as a last resort
    Namita: James, in this case, you can try uninstall and reinstall.
    James ???????: Please elevate my issue to the next level
    Namita: Please give me 2-3 minutes while I look into my resources to provide you with the right answer.
    Namita: Thank you for your patience.
    Namita: James, please try some steps.It will resolve the issue for you.
    Namita: Choose the Online menu > Schedule Updates.
    Click day of the week to clear the check box.
    Once all days are unchecked, click OK.
    Namita: Please open Quicken and perform the following steps.
    James ???????: 1 sec
    Namita: Sure.
    James ???????: Online menu, do u mean under one step updates?
    Namita: Please select Tools>>Scheduled Updates.
    James ???????: OK
    James ???????: done
    Namita: Please close Quicken.
    Namita: Re-open it.
    James ???????: done
    Namita: Is the update process still there?
    James ???????: yes
    Namita: James, please open task manager.
    James ???????: done
    Namita: Is the process still listed, if yes end the process.
    Namita: James, the process should not run, as we have cleared the scheduled updates.
    James ???????: process was still listed, killed it and Icon is gone.
    James ???????: that is all fine and dandy but I want the updates to run every day at 7:00 AM, istn that the reason for Automatic Updates?
    Namita: Yes.
    James ???????: so?
    James ???????: how can it run if we cleared it?
    Namita: James, since the scheduled updates are running, we cannot stop the background process running.
    Namita: It will be possible, if we will clear the scheduled updates.
    James ???????: WHAT?
    James ???????: This makes no sense. Once again Please elevate my issue to the next level.................
    Namita: James, I discussed the issue with my supervisor and the solution to this issue is to clear the scheduled updates.
    James ???????: NO, that is not a solution. all it does is stop the updates from occurring, if they don’t occur then it cant get stuck.
    Namita: James, I understand that.The icon is for scheduled updates, and it will be there as you have scheduled updates in Quicken.
    James ???????: I have been in IT for almost 20 years, 11 years as a manger, I know what I am doing and there is a bug in the process. I have been on line and many other users experience the same issue and receive no solution from Quicken.
    Namita: James, If you have any further questions, comments or concerns related to any of our products or services, please do not hesitate to send them to this address:
    http://quicken.intuit.com/support/feedback/
    James ???????: The Icon says "Updating Quicken" it doesn’t say "Scheduled Updates"
    Namita: James, that is related to Quicken scheduled updates.
    James ???????: I have been using quicken since its DOS version. I am not new to it. Obviously this is going no where; I look forward in posting this lack of help and understanding of an issue.

    Derf 3/17/10 7:50AM

  • I used to use quicken several years ago and liked it except for having to enter every transaction manually, I recently purchased the deluxe 2010 software and I am very disappointed in it, after purchasing it I find out that you can not import QIF files any more which most electronic registers for cell phones and banks use this file format, would have been nice to know that before laying out $50 for it, good thing they have a money back trial period, I emailed Intuit and they act like its no big deal and they have no plans to resolve the problem, if I wanted to ruin my business and run off all my customers I would just do what intuit is doing now, it seems to be working. As for me I will just keep using splash money for now until something better comes along.

    sparkies02 3/17/10 6:39AM

  • Intuit does not care a whit what their customers want in functionality nor in supporting them after delivering the product.

    Vista 3/10/10 6:01PM

  • If I can't speak to a representative when I call support, I will stop using Quicken. In fact, I have.

    Anonymous 3/8/10 1:45PM

  • I can't get ahold of Quicken since the last time they called me. I can't find a number to have them call me or me call them.
    they never resolved my issue and I've tried for over 2 weeks

    Samee Jo 3/8/10 1:36PM

  • First I tried the call back option twice. There was no call back. Next the chat option was tried. Contact was successfully made. It did not matter. No matter How many ways I tried to phrase the idea "Quicken 2010 is installed. The icon is on the desktop. It will not open"
    as many ways as could think of. It did not matter. The tech gave responses that had little if anything to do with what was asked.

    I could describe other attempts afterwards but that would just be beating a dead. It is now six days and the problem is not resolved.

    Angry 2/27/10 6:47PM

  • I have installed Quicken Starter 2010 back in Jan. and still I can not get it to track my checking account. It arbitrarily adds categories to my data thus creating duplicate information.

    I wanted to set up a budget but that frustration has driven me to have to take nitro for my heart 3 times now. In the help information I am told to go to a planning tab which I can not find. At this point I would tell anyone who asks me about this product to not buy it no matter what. This was a promo tied to my tax software I bought for this year and I am still waiting for my rebate which reading other comments may or may not happen. AS others have stated customer service is a joke no not even that it is a travesty. The chat service as others have said only contacts the customer with someone who does not have a clue about the questions they are being asked.

    Anonymous 2/24/10 1:09PM

  • What support, the form I filled out online said someone would call withing 1 1/2 hrs, the email response said someone would call within 3 hrs. that was yesterday!
    Tried again today after leaving a terse message, someone called back that I could not understand.

    tim 2/19/10 10:33AM

  • Downloaded the 2010 and I cannot register it. It just goes to the "Welcome to Quicken Registration" and sits there. Went through dozens of ridiculous fix attempts, many of which were just plain stupid. The rep finally decided my internet connection was not good, even though every other program on a loaded system works fine with the internet. Amazing. Customer support in non-existent. In 30 years of PC use and support, this is the worse I have run into. I guess I'll just have to write my own program in Excel, then I know it will work and get excellent support.

    kingfish15 2/10/10 10:36PM

  • WOW! I'm not alone. I have been a loyal Quicken user since ~1996--until last week.

    Quicken 2007 worked well, then I upgraded to Quicken 2010... The program will not back up onto a CD-RW more than once so I would need to use a new CD each time. The tech support people in India had no clue what I was talking about. They could only follow their "script" and even after demanding to speak with a manager (on the 3rd contact with them), he told me it must be my CD drive that has the problem (even though 2007 works fine.) I have returned the program to the store (I am not about to mail the disk back and 'hope' I will ever see my $ again) and will not buy another Intuit program until they improve their customer service. Oh, they even told me they removed the "feedback" link from their website so you can't even let anyone know how frustrated you are. I plan to write the CEO. Does anyone have a mailing address for them???

    jpj408 2/8/10 8:35AM

  • Called Quicken 2X to get help because unused 2009 Quicken Premier would not work on Windows 7 64 bit computer. I asked both people if I should just buy the latest version and both said no. First told me he had this version and it worked and that I should insert disk and follow instructions---it didn't work. Second person said she could download a fix for the 2009 version which would cost me less than the cost of a new version. The fix worked, but her time was $20 more than what a 2010 version would call, and the two calls totaled more than twice what a new 2010 version would cost. Have not been able to reach anyone in customer service by phone or e-mail without paying for it. This is the worst customer service I have experienced ever, and I have used many in the IT field. I also use Turbo Tax but may take it back given this experience.

    Jerry 2/4/10 12:24PM

  • Have been waiting for a month for a refund to process. Was given a "reference number" for my refund and my complaint is now "referred to the proper department for review" Quicken has the worst customer service dept. that I have ever run in to.

    brianf 2/2/10 7:26AM

  • Quicken as a company does little or nothing to meet or support consumer needs.

    Updgrades result in errors and double entries when down loading

    Support peronnel are untrained and difficult to contact.

    I have used the program for years, it gets worse, provides limited value for upgrades.

    Mint is simpler, better and free. A company theu pruchased....it will not be free long.

    GWT 1/26/10 5:51PM

  • I just sat in a holding pattern for 45 minutes waiting to get to the front of the line for a chat session only to have my session canceled... no agents available. HA! Intuit is the worst. Impossible to reach by phone, email or chat.

    tj 1/23/10 8:09PM

  • the foreign poor english speaking customer service from quicken/intuit is the worst i have ever dealt with. the indian people are trying their best so i don't fault them, but they have no idea how to fix unlock codes that don't work and how to make quicken 2010 work on my new windows 7 ultimate 64 bit machine.

    daniel 1/22/10 5:52PM

  • My Credit card was charged at a blink of the eye. I still cannot download the program .I have entered the unlock code I was given and it still wont go. You cannot talk to a person, or get any help from e-mailing them, I e-mailed them and that would not go thru,a pop up appeared to say my e-mail was incorrect. It is rediculous.the worst ever. There is no custmer service. No way do I ever want to do busuness with them.
    Christine S.D

    Anonymous 1/21/10 5:27PM

  • Although they say that a customer service person will call you within 3 hours, they must mean 3 days, (or weeks). They haven't called me and I have more than one request in.

    Anonymous 1/20/10 2:26PM

  • I am going nuts trying to reach a real person to help me resolve an issue with Quicken 2010. I have sent three E-mails, filled out their form and requested a call back. One form said I would receive a call back in 1.5 hours and another said 3 hours. Either way, it did not happen. The people in India call center are hopeless as they can't write an decent response to a question so the information comes back in a stilted and unrecognizable form, which in turn, only pisses off the customer even more.

    Finally to get a real person, I called 520-944-3000, EXT 84042, and reached a Quickbooks supervisor named Roy and he acts like he will find someone to help me. If you are as desperate as I was, try calling him but I'm sure he will change his number if he gets a lot if calls.

    Jan 1/20/10 7:00AM

  • I purchased quicken delux two days ago. There is a minor problem with the way the transactions are donwloading from my account. I chated with support, who told me the problem is with my bank. I told them this is happening with multiple banks, and they said I need to restore from backup. I reminded them that the software was installed today, at which time they told me I should use my most recent backup.

    In short the support is terrible. They do not have the ability to understand what problem you are havving, and are unable to solve minor issues.

    If you would like to purchase software which is supported by its producer, do not purchase this product.

    David 1/18/10 8:06AM

  • They have the worst customer service department. First they will not let you call and second, the online reps are clueless and slow.

    EW 1/17/10 1:11PM

  • Quicken customer support is stunningly horrible. I have called the support number for a call back 3 times but my phone is not ringing! When I am able to get my problem resolved, I will promptly dump Quicken.

    Anonymous 1/13/10 10:23AM

  • Quicken has reached a new low in customer support. Now you have to go online to schedule a CALL BACK, then pay for help you get.

    They used to be better. They fell to worse... and now they are simply screw-you-support.

    frustrated 1/9/10 12:05PM

  • Tried to order with 1/2 price coupon received in email. After I placed the order, my account was charged but I was not given a confirmation or opportunity to download the program. I've emailed and requested a phone call (you can't access an operator by calling, brilliant) with no response. Twice I've waited over 1/2 hour for an agent on chat, only to have the chat canceled without explanation once the estimated wait gets down to less than a minute.

    Again, there is no way to call and speak with a human. If you request a callback, they warn that the call might cost you 24.95. That's almost half the cost of the software at full price.

    Don't spend your money if you expect any support.

    paf 1/5/10 10:26PM

  • Tried to order online for half-price offer - couldn't complete. tried customer service but was such a hassle I cancelled order. Unfortunately they charged my credit card anyway. Now can't get through to anyone to get charge removed. Seems lots of others are having the same problem. What a mess!!!! I like their software but HATE their lousy customer service.

    Anonymous 1/5/10 8:55AM

  • Read this if you want a laugh.

    Amit Kumar: Welcome to Quicken chat support. My name is Amit Kumar. Please give me a moment while I review the info you provided.
    Amit Kumar: Hello, how are you doing today ?
    Me: Fine
    Amit Kumar: Great !
    Amit Kumar: You are not able to download transaction from your bank . Right ?
    Me: From any of my banks or financial institutions.
    Amit Kumar: Do you get any error message ?
    Me: OL-209-B
    Amit Kumar: I see.
    Amit Kumar: We need just deactivate and reactivate the Quicken Account to resolve it .
    Me: I've tried that and it isn't just one account. It is all 7 of them.
    Amit Kumar: To deactivate the account
    (1) Please go to Tools >> Accounts List, select the account in question and click on "Edit Details" tab
    (2) Please click on Online Services Tab and click on Remove One Step Update to deactivate the account.
    Me: Are you bothering to read my responses. I have done that. Now I can't reactivate the account because it says it can't connect. I got on the phone with my bank tech support and they say the problem is not on their end.
    Amit Kumar: Now, reactivate it
    Me: READ MY RESPONSE. IT WON'T REACTIVATE. I GET A CONNECTION ERROR.
    Amit Kumar: I see.
    Amit Kumar: Now, we need to follow some other steps to resolve it
    Amit Kumar: 1. Open Internet Explorer
    2. Go to Tools >> Internet Options
    3. Click on Advanced tab and scroll down
    4. Under Security uncheck the mark for “Check for publisher’s certificate revocation”.
    Me: Done
    Amit Kumar: 5. Uncheck the mark for "Check for signatures on downloaded programs"
    6. Uncheck the mark for "Check for server certification revocation".
    7. Click on Apply and OK.
    8. Try to download transactions
    Me: Done. I receive the same OL-209-B error.
    Amit Kumar: Now, just follow these steps
    Amit Kumar: 1. Close quicken.
    2. Open Internet explorer window.
    3. Go to the tools menu >>Internet Options / Advanced / Security and uncheck "Check for server certificate revocation" and click on ok.
    4. Now, open Quicken and try to update the accounts it will work.
    Me: I already did that like you asked last time. It is unchecked.
    Me: It still doesn't work.
    Amit Kumar:
    To resolve this issue, we will first need to determine that this issue arises due to the damage in the data file or due to program
    Amit Kumar: 1.Start Quicken while pressing the Ctrl key on your keyboard. This starts Quicken without a data file.
    2.Click on File >>> New >> New Quicken File
    3. Proceed with the instructions to create a new file.
    Amit Kumar: 4.In the same manner, please click on File>> New >> New Quicken Account in order to create an account under a new file.
    5. Replicate the issue in a New File
    Me: I created a test file and tried to add my back account at BECU . Message is Quicken was unable to read a response. I then tried to add an investment account at Charles Schwab and got the same response.
    Amit Kumar: I see.
    Amit Kumar: It seems that there is some issue with your bank
    Me: ARE YOU READING ANYTHING I SAY. FIRST, AS I SAID, I CALLED MY BANK AND THERE ISN'T A PROBLEM. SECOND, IT ISN'T JUST MY BANK THAT WON'T WORK. IT IS ALSO MY BRORERAGE FIRM THAT ISN'T ASSOCIATED WITH MY BANK AND MY IRA ACCOUNT THAT ISN'T ASSOCIATED WITH MY BANK OR MY BROKERAGE ISTITUTION. THEY ALL FAIL THE SAME WAY AND THEY ARE DIFFERENT COMPNIES..
    Amit Kumar: Richard, did you check it in the New Data File ?
    Me: I tried both institution with the new data file. Are you reading my responses or are you just an artificial intelligence computer that is giving automated responses. I want someone that will read my responses.
    Amit Kumar: Richard, as it is not working in the New data file so it seems that it is Bank issue . ....
    Amit Kumar: Just try to download transaction from your bank .
    Amit Kumar: 1. Now go to Banks web site and download transaction selecting QFX file format.
    2. Save the file on the desk top.
    3. Now open Quicken, Go to file>> Import>> Web connect File.
    Me: That works fine. I can go directlly to my bank and download a QFX file. That is how I've had to update my accounts since one step update quit working.
    Amit Kumar: So, you need to work with these steps .
    Me: So your telling me that one step update, that has worked for many years, is no longer available and I will have to manually download from all of the following accounts - Bank of America, American Express, Fidelity Smith Barney, Charles Schwab, Wells Fargo and Boeing Employees Credit Union. That pretty much makes Quicken useless.
    Amit Kumar: Richard, it will after some time. However, till the time, it is not working , please download transaction from your bank
    Me: I don't understand what you are saying. Are you inferring that it will just start working one of these days.
    Amit Kumar: I am telling you that please download transaction from your bank .
    Me: OK. I've done that.
    Amit Kumar: Is there anything else that I can help you with today?
    Me: You haven't helped me at all. I will be sending a copy of our conversation to the CEO of Quicken. I've been a Quicken customer for over 10 years but I will be finding another solution to my financial software needs.
    Amit Kumar: Richard, I am helping you . However, we are not able to communicate properly ..........
    Amit Kumar: Let start it once again .
    Amit Kumar: I was just telling as you were difficulty to find the account register .
    Amit Kumar: Please click on the Planning >> Spending Planning
    Amit Kumar: Sorry, please ignore last response .
    Amit Kumar: Actually, I am supporting 3 customer at a time .
    Amit Kumar: Please wait ! I need to talk to my supervisor.
    Me: I am not having any difficulty finding anything. I have created a test file. Tried opening new online accounts at both my bank and my financial institutions and none of them work. I get the same problem in the test file that I get with live file. I can't connect to any of my institutions and you are telling me that I will need to do a manual download of a QFX file in the future. That isn't how the product was designed and it certainly doesn't fix my problem. As I requested when I opened this chat session, I have already had the run around last Friday from Level one and I would like level 2 support.
    Amit Kumar: Richard, we need to check your conlog status it .
    Amit Kumar: Please click on the " Help " menu >> Product and Customer Support
    Amit Kumar: Now, click on the " Conlog " and then copy last four line and give me
    Me: 20100104 18:22:32: QFN: Beginning send to https://ofx-prod-brand.intuit.com/qw1800/fib.dll
    20100104 18:22:32: QFN: End send to https://ofx-prod-brand.intuit.com/qw1800/fib.dll, netstatus 0
    20100104 18:24:25: QFN: Beginning send to https://ofx-prod-brand.intuit.com/qw1800/fib.dll
    20100104 18:24:25: QFN: End send to https://ofx-prod-brand.intuit.com/qw1800/fib.dll, netstatus 0
    Amit Kumar: Thank you so much ! Just give me 2 minutes .
    Me: Here are the attempts to Schwab and BECU
    Me: 20100104 18:14:44: QFN: Beginning send to https://ofx-prod-brand.intuit.com/qw1800/fib.dll
    20100104 18:14:44: QFN: End send to https://ofx-prod-brand.intuit.com/qw1800/fib.dll, netstatus 0
    20100104 18:14:44: QFN: Beginning send to https://ofx.schwab.com/cgi_dev/ofx_server
    20100104 18:14:46: QFN: End send to https://ofx.schwab.com/cgi_dev/ofx_server, netstatus 0
    20100104 18:14:47:
    20100104 18:16:09: QFN: Beginning send to https://ofx-prod-brand.intuit.com/qw1800/fib.dll
    20100104 18:16:09: QFN: End send to https://ofx-prod-brand.intuit.com/qw1800/fib.dll, netstatus 0
    20100104 18:16:09: QFN: Beginning send to https://www.becuonlinebanking.org/scripts/serverext.dll
    20100104 18:16:11: QFN: End send to https://www.becuonlinebanking.org/scripts/serverext.dll, netstatus 0
    Amit Kumar: What is the release of your Quicken Program ?
    Amit Kumar: To check it please click on the" Help " menu >>About Quicken
    Me: R7
    Amit Kumar: Now, please disable firwall and anti virus .
    Me: Done
    Amit Kumar: Since when are you facing it ?
    Me: This problem started on December 30th.
    Amit Kumar: Are you able to open the Quicken.com from Quicken Program ?
    Me: I'm sorry, I don't understand your question.
    Me: I am able to go to the help tab and click on online turorials and it takes me to quicken.com
    Amit Kumar: Please click on the "Online " menu >> Quicken on the web >> Quicken .com
    Me: Yes, it works fine.
    Amit Kumar: Okay.
    Amit Kumar: Richard, please open the latest back data file and then try to download there .
    Amit Kumar: Click on the " File " menu >> Open Quicken File >> Now, open the Backup Folder
    Me: I restored to the backup file for December 15th whan I know it was working. I tried an update and it fails the same way.
    Amit Kumar: Please open the "Backup " folder and then open Qdata1
    Amit Kumar: Did you open the Qdata1 ?
    Me: I'm working on it. Just a second.
    Amit Kumar: Okay .
    Me: I don't see a Qdata1
    Amit Kumar: What all data do you see there ?
    Me: I see IDX, Quicken QDF Data File, QEL, QPH
    Amit Kumar: Please follow Quicken QDF data file .
    Amit Kumar: Have you opened it ?
    Me: Okay. I double clicked on it and it opened quicken.
    Amit Kumar: In this case, you need to just login into safe mode and then try to download transactions .
    Me: How do I log on in safe mode.
    Amit Kumar: You need to open this web link
    Amit Kumar: http://quicken.intuit.com/support/articles/getting-started/installation/4193.html
    Amit Kumar: If it will not resolve your issue, then I would suggest you to contact to your bank again ...
    Me: And which of the 7 "banks" that don't work would you like me to contact. I don't seem to be able to get you to understand that it isn't just one bank or financial institution that doesn't work. It is all 7 of them that don't work.
    Amit Kumar: You just need to do it with Safe mode . If it will not work then contact with phone support

    Quicken Sux 1/4/10 9:24PM

  • The worst experience I have ever had dealing with a software company

    Quicken Sux 1/4/10 9:16PM

  • Tried to use there customer service chat. Was given an estimate of 30 minutes. After waiting 30 minutes, they canceled my request. Tried again. Another estimate of 30 minutes and I was #5 in line. 30 minutes passed and I had moved up to the #1 in line; they again canceled the session. I just wasted an entire f--king hour of my life waiting for help and I got none. Wow I hate Quicken and their dumb f-cking customer service.

    Sean 1/4/10 9:06PM

  • Bought Quicken 2 days ago, but no download happened. Credit card charged - no product. Chat person couldn't help first time, second time, waited 30 minutes for a rep and then system cut me off when I was next in line and said no agents available. Emails not returned, and of course, you can't call them. So no product, no customer service, no help, no refund. Now I have to take this up with my bank.
    And by the way, I was told by the rep on the first chat that I should just buy another one. Guess that is how that whole 50% off deal works for them. If you buy 2 at half price, they get the full price.
    Shame on this company for having gone down hill in the way they treat thier customers.

    mitzi 1/4/10 8:02AM

  • Just terrible! Crashes VERY often.
    No apparent common action cause the crash...
    Company TOTALLY unresponsive - and somewhat rude.

    Jimmyw 1/1/10 2:27PM

  • Was needing a new system for taxes, but can't reach anyone. You are a terrible company and I hope the world realizes this and stops giving you money.

    JJ 12/30/09 3:23PM

  • I have tried to get through to Quicken both by phone and by computer (for call back) severral times during the past month or so.
    STill without any luck. I have used Quicken for many years and I am greatly disappointed in this service. Is there any way for someone to call me??!! My e-mail is abrown5217@aol.com

    The special offer on the upgrade runs out on
    december 31st!!

    abrown5217 12/24/09 11:54AM

  • I am a Quicken user for 10 years. Due to problems with historical quote, stock quote lately, i spent hours triying to look for help and fix the problems myself. I WILL not consider using or upgrading to another Quicken product even for free.

    340 mad 12/16/09 4:15AM

  • Sign in refused to recognize name and valid phone number, also misplaced my order, which simply disappeared. Guess you don't want the business. When on line does not work, very difficult to reach a real person. Not user friendly.

    keene1512 12/12/09 11:22PM

  • IF YOU WANT TO SELL YOUR PRODUCT IN THE usa YOUR SUPPORT SHOULD BE BASED HERE WITH ENGLISH SPEAKING SUPPORTERS. i HAVE QUICKEN 2010 AND AM MOVING TO ANOTHER PRODUCT AT YEARS END. yOUR SUPPORT PEOPLE DO NOT LISTEN TO QUESTIONS BYT ANSWER WITH A STIFF PRE PROGRAMED BS.

    Samuel 12/11/09 3:04PM

  • Quicken has been charging $5.95 per month on my checking account when I;m not even using the product any more. Unethical product workflows. I have lost more than $200 by my carelessness with this product.

    CV 12/8/09 11:44AM

  • This has to be the most frustrating company that I have ever have had to do business with. You definitely need some competition out there to force you to get your act together. You are just about impossible to get in touch with except by chat and that can be equally frustrating. I have definitely made my last purchase of intuit products.

    Jerome P. Delaney 12/3/09 3:14PM

  • Quicken is a pretty good product, but their customer service is terrible. There is a lot to complain about, like they load upgrade announcements onto your computer that you have to click through every time you want to access software that you just upgraded within the last year. And then its fantastically difficult to send them a complaint. It takes a terribly run and arrogant company to turn long-time users of what is basically a good product into very unhappy customers. I'm looking for alternatives...any suggestions?

    soon to be ex customer 11/26/09 7:55AM

  • Quicken is a rogue company...It is unethical in its biz practices. The motto seems to be sell a product cheap with lot of problems and rip of the customer for support with $25 per call. This is usary and Fed trade commission is aware of it and I have written to them. Some attorneys are gathering customer complaints for class action lawsuit. Write to state attorney general and fed trade commision. I hope quicken offers top customer and tech support to keep its customers.

    Anonymous 11/14/09 8:50AM

  • I just purchases Quicken and feel completely trapped. You cannot contact by phone and when you try by their email system you receive a notice that they cannot help you because they are experiencing technical difficulties. Horrible. All this and they threaten to charge you $25. Huge mistake downloading their program.

    Mike 11/13/09 5:46PM

  • The worst customer service I have ever had from any software company. I like your products but the customer service doesn't exist.

    Anonymous 11/12/09 9:38AM

  • Impossible to talk to a person.....I have used Quicken for PC's for many years but just bought new Quicken for Mac. The letters and numbers are too small. I hate it and wish to talk to someone about returning it but it is not possible to get any help.

    Barbara 11/9/09 12:06PM

  • Customer Service
    800-811-8766

    This is a JOKE.

    Quicken obviously relies on a CAPTIVE AUDIENCE - the emphasis is on CAPTIVE.

    Once 'caught' and having spent a lot of time and effort (besides the money) on the software the chances that a user goes to another software are practically non existent.
    QUIICKEN relies on this and therefore keeps behaving in this abominal fashion.

    Incidentally for all of you that have MINT.COM or are considering it - QUICKEN now owns it.
    CAVEAT EMPTOR (Let the buyer beware)

    another teed off customer 11/4/09 12:11PM

  • I have perused all the other NEGATIVE comments and agree wholeheartedly with every one of them.
    In short QUICKEN is incredibly arrogant which of course means they are incredibly stupid.
    They have exceeded Microsoft's lack of customer service by a mile. My latest complaint consists of having to enter a password etc. every 3rd or 4th time I try to get a quote (from the INVESTMENT category)
    Even though it has a box that checked says it would keep the info for a year.
    We are obviously dealing with MORONS.
    Let's face it these Jack asses don't care. The phrase 'power corrupts' and by association 'if you have many customers corralled by virtue of them having trusted Intuit" you have the scenery that best describes Quicken/Intuit.

    hsuum 11/3/09 4:07PM

  • Finding a telephone number is impossible. I have used Quicken for 10 years and have always liked it...until recently. I bought a Mac and was told that I need to convert my data. Easy enough? I wanted to get a copy of the mac version since I had just purchased a pc version when my computer had crashed. No phone number available that gets you to a live customer service person. The live chat got me someone who didn't understand me. I used to recommend Quicken to everyone, but the lack of live support is astounding. Not everything is a $25 answer.

    Anonymous 11/1/09 9:06PM

  • Ditto to other comments. Tried to seek a Chat, but the site would not accept my info. without "catagory", which did not work. Back to Q2005, entering all data myself. Is there a better software?

    di 10/24/09 11:47AM

  • Quicken Support is non-exitent.
    They do not list phone numbers, but encourage you to call. And then to have the audacity to bill me for their defective product?
    They are the absolute worst company I have every dealt with.

    JImmy 10/18/09 9:30PM

  • I was appalled to find out that Quicken is charging the financial institutions to participate in the online banking, which just so happens mine does not. Double dipping is wrong. I purchased this program because it was advertised that you can do online banking. I wish I would have known to check the list of financial institutions before I purchased this product. Stop making the program free on the internet by charging the institutions and penalizing those who actually purchase the program. I am very dissatisfied and would not recommend this product to anyone. In this day and age of technology Quicken needs to get their hands out of their pockets anad get with the times.

    clang127 10/6/09 9:31AM

  • I just upgraded to Quicken 2009 and had a question about bill-payment reminders. It isn't answered within the program, so I consulted Help. Not there. Next called the (800) 446-8848 customer service line and pressed 3 for Quicken. Message there said to go to Quicken phone help. When I requested a phone call I was notified that the charge is $25. When I abandoned that and asked for a Chat answer, the request was not accepted. Ditto for an email answer. There seems to be no Quicken support available. I'm returning the software, per their 60-day money back guarantee.

    kateo42 10/5/09 4:36PM

  • I've been a Quicken user for probably 15 years and am now appalled and disgusted at their lack of support. I have an issue that has been ongoing for over a week. I have tried their chat, email and phone services. They keep sending me around in circles, telling me to do the very thing that I can't do, which is why I am contacting them. I waited for over two hours for a return call "guaranteed in 60 minutes".

    Magimix 9/28/09 7:47PM

  • I have come to dislike your company. I can't even find a number to order an upgrade. Pathetic. Do you really want to drive away your customers? If so, you're doing fine...

    Anonymous 9/26/09 6:44PM

  • What support? Every time I try and get an answer they have no idea.

    Anonymous 8/6/09 1:16PM

  • Impossible to get help. I have been trying to pay a bill and it either tries to splt the transaction or turns the bill amount to a negative. What can I do? I have wasted almost two hours. HELP!

    DYC5416@aol.com 6/9/09 4:39PM

  • I urgently need to download from my bank acct. into Quicken my records for 2008 tax preparation. Quicken has me blocked from downloading anything and will not allow me to update/reset my Vault password. I have been unable to get any help via phone, web site, etc. Does anyone care enough to offer assistance? Unfortunately, the people with whom I have spoken are not well enough informed to be helpful and keep passing me along to yet another number or web site.
    It speaks poorly of Intuit's intentions toward customers.

    podotm 2/26/09 3:45PM

  • The servics stinks from here to Hoboken

    Anonymous 2/19/09 3:20PM

  • YOUR SUPPORT GROUP IS ABSOLUTLEY TERRIBLE.YOU CAN'T GET A HUMAN TO TALK TO AND THE ONES YOU DO FROM INTUIT ARE AS STUPID AS A BOX OF ROCKS.. I NEED HELP NOW FOR AN ORDER PLACED NOT 2 DAYS FROM NOW.. JUST ANSWER THE DAMN PHONE. I CAN'T BELIEVE YOU HAVE A BUSINESS AND NO SUPPORT WHAT SO EVER..

    Anonymous 2/11/09 8:15AM

  • Trying to get answers from intuit is like pulling teeth. Every move leads you to five more moves and in the end you still know nothing. I recently purchased Quicken Home and Business. It will not print to my printer. Intuit is aware of this problem but is doing nothing to solve it. End result I purchased product that I cannot us. I cannot talk to anybody about ther problem without paying more money.

    Anonymous 2/10/09 12:46PM

  • Quicken customer support service is terrible. I submitted a callback request for a problem that I am having with my printer. This was yesterday and no one has yet to call me back. What happen to you all 60 minute callback policy? You all need to live up to what you communicate.

    Anonymous 2/3/09 11:41AM

  • Submit your comment >>
  • I had difficulty finding the Budget function and the Help file had instructions that were not complete. When I called the toll free number I had a live agent within 1 minute and she answered my question right away!

    Anonymous 3/10/10 1:56PM



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