Posted by Anonymous
I'd never had a drive fail on me after just a few months before until Sabrent. Turns out their drives are renowned for their poor reliability. I purchased the drive through Amazon Japan, where Sabrent sells their products using a fake name to get around Amazon's rules and regulations. In order to replace the drive under warranty, they demanded that I ship the drive back to America at my own expense. Just to make matters even more complicated, they told me that if I used shipping that needed to be signed for, the faulty drive may be returned to me, despite knowing full well that there is no way for me to ship internationally without the need for a signature. Their customer service team is incredibly patronizing and every bit as unhelpful. I will never purchase another Sabrent product in my life and you shouldn't either. Spend a little more and go with a good brand like WD or Samsung instead.