Safeway Positive Customer Service Ratings - page 2

I really do not shop at Safeway but after tgis morning I just might. I was at Dupont Circle Metro Station when I and my friend were having trouble with the smart trip machine. This young lady name Andrese Reed who works at stge Safeway on 1701 Coecoran street stopped and asked did we need help. If this is the impeccable customer service you guys offer I will gladly start shopping there. I am most certainly going to visit the Corcoran street location. I believe she told me her store was 0923 or something to that matter. Thank you so much for having these types of employees.

We're regular customers of Safeway at 44th and Lowell in Denver, CO. Daniel, gas station attended the on duty at 10:00 am 01/21 is terrific: super positive, super polite and super helpful. Please thank him again for us.

Greetings from Corvallis,Or.
Have to say I always enjoy my visit to the store on Circle Blvd. Sometimes it's difficult to get the attention of a clerk at the deli. I am short in stature so not noticed at times. Maybe a bell would be helpful. Can only imagine what a wheelchair bound customer must go through. Also, the Philomath store used to be my favorite. Now, I avoid it if at all possible. Clerks are less friendly, too many problems with self-checkout and a clerk named John is absolutely worthless. If he is the only clerk with an open lane, I will move on to someone else. He is even less helpful when he is working the self check out area. I can tell he has issues. Maybe a different sort of job in the store would be a better fit for him. I have heard this from several other shoppers as well. Keep up the good work Circle store

Just wanted to share that Preston in the Bakery department in the Windsor, CA store is awesome. I went into pick up a cake that I ordered prior for my daughters sweet 16th. It was for a small family get together. After a long day of working and running around. I must admit I was close to going nuts when he came to me with my order form in his hand and had to tell me that he was terribly sorry that my order got put in the wrong date pile. He did his best to decorate my cake and write what I wanted the cake to say. It didn't look like the normal way the cakes look coming from Safeway. However it was so sweet, that he tried so hard to make me happy. It made for a fun conversation that night and it tasted as good as any other cake I have gotten for her birthday there for the past 16 years. Thanks again Preston for saving the night, and a tired mom from losing it. Safeway could use more people like you!

I want to thank Barry at your Crossroads store in Carmel Valley for his excellent customer support this morning (11/13). He clearly went out of his way to handle my request! Thanks again, Kent marshall/Nancy Farrell.

I have always had a pleasant shopping day at Safeway in Jackson, California. I spend 99.9% of my time in the produced section (I'm a juicer)and am VERY! VERY!THANKFUL!! with the help that is provided to me by the employee's in the produce department. Like Sheridan C and his coworkers.

Thanks 11-Nov-2016 Friday 13:41 CA time

Over the last 3 weeks I have shopped at store 1579 and have been totally disappointed. I have bought spoiled lettuce and sour chopped vegetables which are chopped at the store so you pay a premium for them. Produce selection is terrible and the store is dirty. Except for today, good service at checkout and consistent good bakery service. The previous manager Mike was excellent and so was the store.

ANCHORAGE,ALASKA NORTHERNLIGHTS/MINNESOTA Me and my wife has been coming to SAFEWAY for years shopping,the employees or so bad,they act like they or so tired,the special need carry out dont speak,over work mad dont want to be there,evan management i dont go anywhere else because the food is ok,close to the house so we dill with it,but the first time in along time i saw a young lady name TEE at the end of the check out line,she had this great smile,welcoming use two safeway,and said enjoy the great chicken dinner have a wonderful night,oh my god my wife look at me,and said where did she come from we had along day moveing our son, and came two get some dinner and saw Tee she made use feel very welcome,and pleasant, great job on the person who hired her👍.

This rating is for keizer Oregon safeway. Kate in the bakery is really helpful and knowledgeable. Great customer service.

Nanette in the deli gave exceptional service last friday was very busy and only her she gave great friendly service with a smile. She was great to both customers in front of me and my daughter and i was impressed felt welcomed and not rushed. Monica Lesley

I love going to my safeway. It's a checker name Tony Powell that work at the safeway I go to. He have the best customer service and is so kind and fast at getting the job done. I see him doing so much for your company. He always have a smile for us. The store number is 1588A

I would like to express my appreciation for the assistance by Bonnie Eastman at the Safeway Redhill/San Anselmo, California store on Friday, July 1, 2016. After knee surgery, I needed help with my shopping. She led me to all the different groceries I needed in a professional, sensitive and courteous manner. I hope that this comment will be added to her employee resume and consideration for advancement.



Thank you, Phil Klasky

I LOVE SAFEWAY. Safeway has the BEST customer service, I know of. Time after time, year after year humble employees work hard to make it possible for me to have a positive experience. And it works time after time. Thank you, Safeway.

I have shopped at Safeway for 30years and have used the pharmacy at my local store in Damascus, Maryland. I want to commend a pharmacist Vera Sangbohg. She is always very pleasant and exceedingly helpful not only in providing the prescriptions but many other helpful guides on there use and possible interactions etc. Two days ago my wife had some surgery and was given a prescription at the hospital for pain medication. I arrived at the pharmacy two minutes before closing and Vera offered to stay and fill the prescriptions and she worked 30 minutes beyond closing hours to assure that we got the medication. I believe she deserves managements recognition for outstanding service.

I would like to give a sincere thanks to Rita, manager at your Milpitas, CA Safeway store! Today when I got home from shopping, having put away my groceries, I remembered the total bill amount sounding way high, so I fished the crumpled receipt out of the recycle. I realized that not only had I paid for my order, but also for the order ahead of me. The lady in front of me had toppled her cupcakes and the checker graciously offered her a new package and had her stand aside while a bagger went to get the new package. I went back to Safeway and asked for a manager, anticipating a fight. Instead, I was received with a helpful attitude and a refund for the groceries that were not mine. I want you to know that you have a wonderful representative in your manager, Rita, and you have a loyal Safeway shopper in me!

I was very impressed with Brenda who work in Bakery Dept. at 2900 (District #8). She provided an excellent Customer Service and already to help me everytime I go in there. She is always smile, greeting her customer and most important offered to help me find my grocery items especially in the bakery area. I tell my family and friends about such a great services she is and would like Safeway Management to acknowleged their employee and we see in your employee. Very Happy will definitely come back as soon as I get Great Excellent Services like what Brenda provided me. Very happy Customer.!!

I want to compliment Daicy the checker at the Strawberry Center Safeway in Mill Valley, Ca. She is always happy, courteous, helpful and fun to visit with. She is a wonderful addition to your store.

I shop at the Woodland, WA Safeway and can not say enough about one of their checkers.

Her name is Julie and she is always so friendly and efficient and does not waste time.

If I could take a survey I would give her all 10's.

Janet Harris

Today, April 3, 2016, We experienced exceptional service from Justin at the deli counter at the Safeway store on 41st st. in Soquel, CA. He was very personable, and took great care to provide my husband and I fast and thorough service (we were a bit particular on the items we wanted) His work ethic is much appreciated!

Jassmyn in your Starbucks is so refreshing best service ever thank you

I have been shopping at store 1588 at 7414 Little River Turnpike in Annandale, VA for about 45 years. I'm well over 80. One employee at that store has repeatedly done outstanding work. He is always busy, always friendly and especially helpful. He does everything. He is what brings us back to the store often. His name is (I believe) Charles Pearson. (tall, black orange jacket) The customer always comes first with him. He brightens my day. HE DESERVES RECOGNITION
Just for perspective, I am a USNA Grad 1955, Grad from HBS in 61 and retired federal employee.

Hi,

Not sure if this is the media to get across my compliant about some stores stopping with supply of Macro organic products, such as Macro organic oat bran and Macro Organic frozen peas.

Bigger shop in Williamstown had a regular supply of organic oat bran, but is no longer available. I went to another bigger shop to Werribee in search for it and they did not have it either :( I try to find out if Sunshine store would have it on supply and also to PLEASE make it available in all shops around, so we don't have to "hunt" for it around. I use this product regular.



Perhaps Macro frozen peas are available back soon.



Hope I hear from you soon in regards those products.



Kind regards,

Oriana

Safeway at Thornton parkway and Washington in Thornton CO. This is the best run store I have ever had the pleasure of shopping at. Especially one very hard working manager named Lucas, he goes beyond what he is supposed to do. He is running around the store,stocking shelves, filling up the cooler section, running to the front helping his clerks, making sure carts are at the front door. He also has a friendly hello when you come into the store. His employees really enjoy working with him. Safeway is very very lucky to have such a friendly and hard worker like Lucas,I enjoy coming and shopping at such a wonderful store when it employs such a wonderful person.

I want to say that your meat clerk on Marlow rd,in Santa Rosa. WAS awesome. Her name is Carolyn.she was the only one busting her butt. She was very friendly, and helpful.actually took the time to take me were I needed to go after she helped me in the meat department. I always see her working hard. And she's always there. Does she get time off.anyway you should be proud to know she's a good employee, and I tell all my friends to look for her.

I tried to do your on line survey but it wouldnt let me proceed. I shopped at your Safeway store in Washington DC at (2737) Washington -490 L Street NW I had the best customer service from two of the staff members there. Being from Australia I must have looked lost and a lovely man helped me find what i needed, he told me each aisle number so i was easily able to find everything I forgot a couple of things and he took me to the item I needed. He was so nice, !spoke really clearly and made my shopping a wonderful experience. His name was Ernest Redd. Had i been able to do your survey he would have got a 10 out of 10. The other staff member was the lovely lady at the self service checkouts. She was quick to help us when we experienced some problems, had a lovely smile and never got annoyed with us. Again had I been able I would have given her a score of 10 out of 10. I hope you can complete the survey for me and reward them.