SingTel Customer Service Complaints - page 3

My company is a long term Singtel Business. In the last several months our router would frequently and unexpectedly (a few times in the middle of a zoom call) stop accessing the internet. Every time this occurs, we have go shut down and restart the incoming optical unit and router. This happens every few days (I've just done it again and I'm most disappointed). Each time over the last few months we spoke to Singtel and they told us that they would reset the connection at their end. And the cycle would repeat after a few days. This has gone on for a few months. So guys, if you are looking for a reliable business solutions partner, do scout around and perhaps consider someone else.

Give back my deposit $200!!!!!
Already 3month u all still don't want to give me back my deposit!
Just the $200 dollars u all want to lie? Big company singtel service like that!!!!

I received a call from Datch around 4:30 pm today. She was looking for a Charlene, she told me she was calling 64632141.

I told her I am the subscriber of 64632141. I don't know a Charlene. She kept on looking for Charlene and she was trying to reach her from this number

I told her I had a very bad experience with SingTel this afternoon on replacing a SIMcard with Datch. I asked her was she the same Datch. She said she was and she spoke to me 1-2 hours earlier. I said was she trying to call me about the issue of the replacement of SIM card. She said she was trying to reach a Charlene and pressed 64632141. I asked her was she trying to make fun of me.

She said she was calling a list of customers and pressed a wrong number 64632141.

I told her I never used my landline to call SingTel and why was she calling my landline. I seldom answer unknown call but because I was expecting a call from SingTel. I was very angry about that she pressed a wrong number and aggravated my bad experience with SingTel the whole Sunday afternoon. Now she upset my evening too.

I requested her to give a full report on the afternoon.

Datch just hanged up the call.

I request a full report from the SingTel

Singtel Service Sucks! I Have Had To Make 8 Calls To Get An Issue Resolved. Lines You Ar Eput On Hold For 30 Mins And No One Bothers To Call Back! Pathetic Client Service!

terrible company and service. after 5 hours of waiting on their website , i finally managed to get the new phone via re contracting and paid. when i went to the ion store, was told by the sales person that my contract is not valid for iphone redemption and that i cannot collect the phone even though approved online and paid online. she said it must be a singtel website mistake that allowed me to pay for the phone. the only solution she gave was to get a full refund and buy the phone once it's available in a few weeks.
then when i call singtel to check, they told me that i can go ahead and collect the phone, there is no issue. so now i have to make another trip down tomorrow and stand in queue again after i already did that unsuccessfully today? furthermore the staff were unhelpful and slow, and barely apologised for the hassle even though i was very cordial throughout.

Callback service temporary suspended and directed to web form. Entered all details but unable to submit as kept getting error about my phone number not valid singtel number when I am existing customer!!! Pls fix all your lousy app and online programs. They really suck!!! Hotline take hours to connect and now callback service not available. PLEASE improve your services.

Missed out extending sim card expiry date by one day. Lost that number which I have used for ages. User unfriendly. No auto renewal allowed! Tons of inconvenience.

I am complaining on Singtel $60 Redmi phone promotion for seniors 60 and above.

I went to Clementi Mall Singtel retail shop on 7/9. Staff told me no more, I ask if it's while stock last as I know the promotion end on 8/9. He says no, he says yesterday is the last day of the promotion.

My sister went and they asked her to leave her number. They call her to say there's 100 sets to grab.

I not asking 1 staff, I asked 2 staff and they tell me the same thing, no stock yesterday last day.

My question is, why they allow my sister to leave her phone and they'll get back to her and why I am being chased away. Why so double standard.

I try ask my sister to help buy by showing my q number I obtain and staff refuse to oblige and honor my q number.

So disappointed on the service provided.

Recontact data sim plan 45 for my wife and myself on 29/8/2022. Phone x3 and 5G sim card x3 supposed to receive on 1/9/2022, but singtel Delivery Order stated wrong unit as #14-2020 instead of #14-2030. Reschedule on 5/9/2022 between 6pm to 9pm. I waited since 6pm till now (9.37pm). No sign of courier. No call / No message / no email from Singtel!!! Really a total failure on Sintel!

I have been trying since July 2022 to make a request for a refund/transfer. Had talked to Shavani, Razida, Zarina and Jay, none of them are able to help. I had been trying so many times to get in touch with Azlina to no avail and no return call at all.
I would be appreciating if Singtel could offer a professional assistance to solve my problem effectively and efficiently.
Thank you.

Why this time didn't receive Singtel message earlier 3 days to remind my data expired? And I still don't know and on the data and Singtel deduct all my balance in main account,only left over $0.03!!!!!!!!! Seriously Singtel??? Why your service so bad?this is the way you treat your loyal customer? So disappointed!!!!!!

I was charged for SG $500 for 17MB of roaming data used in Malaysia, in less than 5 minutes usage. Seriously, Singtel ?!!!!

SingTel Worst Customer Service ever.
They Don't have explanations for any kind of problems. Calls persist for hours and hours but no justification for any of the issues put forward.
It's better to pick up StarHub preferably than stumbling to get through Singtel at least they value their customer.

Singtel customer care is waste
They don't have info
They are fraud
I have requested for old internet connection to terminated
And new connection to install .
They have not terminated and not installed in new address.
Wasted my last 2 days then started new agreement.
And still no installation
They don't have escalation matrix

I want to file a complaint against a telephone attendant who claims to be a nine-year veteran of SingTel's telephone service, currently serving as a senior officer. Her name is Banu, and her Agency number is 241118. (She was even reluctant to reveal her surname during the phone call, the above is the information obtained so far)
During the 1 hour and 46 minutes of the call, she did not provide users with any practical solutions; she just wanted to evade responsibility, avoid confusing problems, and not face the situation.

This is because I have been a customer with SingTel for four years (Combo 12. Monthly package costs around S$160). I have been using the same number all the time. The two-year service of the telephone line has been used for about 18 months. In the past 17 months, my monthly bill has not exceeded any amount. Until last month, that is, in June 2022, the data usage was as high as 35GB. The usage of the plan package was 21GB, which exceeded 14GB. The habits and frequency of using data are no different from the previous 16 months. In fact, on June 20, it was shown that the 21GB data package had been used up (reset from the 7th of each month, a total of 15 days have passed). So in the remaining half month, my usage added 14GB of data usage (I was told that I couldn't check the usage in the current month, only the next month, so I didn't change my usage habits, I kept it, I want to see it monthly billing details). On the same day, I called SingTel's telephone customer service to inquire and wanted to find out where I was spending my traffic. The first is to avoid excess traffic in the next few months. Second, I feel that the calculation of this amount is not reasonable. In the past 16 months, there has not been any traffic overflow, and the bills have been paid smoothly every month. Third, if the data usage is really large, I need accurate data and consider increasing my data plan to a higher upper limit.

After that, I encountered the customer service mentioned above. During the call, the phone customer service provided the most useful service to threaten the customer and avoid the problem, saying that we could not accept this request, we could not provide such service. Because I made a request: I am willing to pay the high bill this month, with a total cost of S$303.75, but only if Singtel provides me with the precise purpose of each time I use the data and where is the channel I use. I think a network traffic service provider should have the right, the ability, and the obligation to tell your customers the time, location, purpose, and exact data usage of every penny spent. This is the data required for the most basic charging, right? If there is no such data, what basis is there to charge the user's bill. For this simple request, this telephone service was used in a call of up to 1 hour and 46 minutes. It has been emphasized countless times that we, Singtel, as a service provider, cannot provide this information and service to the customer service. Then I want to ask as a customer; I have a question about my bill this month; your service provider can't provide me with specific details; what is the qualification to charge me? A very classic traffic usage situation was found during the call: in the early morning of June 11th, early morning, and 4 AM in the morning, my phone generated data usage of nearly 250MB in just a 3-minute (this Part of it was part of the data her provided to me after a long argument with them). The customer service could not provide an answer for this. After a few minutes of investigation, she told me that at this time, I made a video call at that time of that day, so 250MB of usage was generated in 3 minutes. Who would use 4G/5G traffic to make calls at 4 AM in the morning at home, and this time must be my bedtime, why should not use wifi instead of 5G as I should at home likely. And not only found that in the early morning of one day, but data was also generated during the time of 1 AM - 8 AM on other days. The reason given by this customer service is that the traffic generated by the user using the phone at this time is said to be called. But later when they asked them to provide details of data consumption for the whole month, they said that this request could not be achieved, and there was no technical possibility. What's even more ridiculous is that the customer service said that you were sleeping, is it possible that your family is using it, or that you have opened your mobile phone hotspot for others to use? 4 AM in the morning! ! Even worse, after this call, I can no longer query my View Bill Detail information on the web page of my Singtel account, and I can't open any details of May, Jun, July 2022 provided, and it is always loading in status.

I think the recording of this call should be released so that all customers and users can understand what the real customer service situation of Singtel is like and how to avoid problems for customers.

I wish SingTel's whole company service wasn't like the one provided by this phone service user, but this time the service of the phone attendant was outrageous. Please provide a reasonable solution for this incident! !!

If I can't get a reasonable answer and solution, I'm considering handing over the matter to a more professional media organization to defend my rights. As a single user cannot obtain the protection of their rights, I believe that other institutions in society can provide corresponding help.

I have been using Singtel mobile plan since my first mobile phone in the 90s.
Thereafter, even with new carriers entering the market, I did not switch but remain as a loyal customer of Singtel.
With my contract expiring soon, i have called and spoke to numerous agents including team leaders regarding my concern that the new plans (with phone) are far too expensive and I do not need the additional data that comes with it.
Hoping that Singtel would value me as their loyal customer, would extend some special deal, but instead, was told that the relevant department are not able to do anything about it. Not even for me to continue with my current plan or a phone voucher to make it less costly for me.

I am indeed disappointed when I was told that my appeal was rejected by the management decision.

I have also requested to speak to the person in charge in the relevant dept or a management staff, was told that they are in the back end and will not take calls.

As much as I would like to stay with Singtel, the new plans are far too expensive (with 60% increase) as well as not competitive as compared with the other carriers in the market, especially for senior citizen like myself.

I certainly do not know if it is truly a management decision so I am writing to seek a confirmation before I decide to terminate my long relationship with Singtel.

I sincerely hope that the management could review my case and advice on your decision.

Thank you for your attention and consideration.

A simple request to port my starhub number to SingTel yet I am going through hassle to try get anyone in SingTel to confirm when the porting can be done. This is now causing me penalty for late payment) from starhub (as I was supposed to cancel starhub once the porting is done. )
When the sales guy visited, all were nice n sweet and all forms signed. Is horrible in execution and customer service . 3 weeks on ( supposed to be done in 7 days as promised to me) , the line is still not ported, numerous calls to hotline and even home line teams. All promises to call back never happened. I want to cancel the service!

The worst customer experience. Onepass is useless. Bad connection. Account already exists. Of course it exist! Then send me to the bloody account No matter what number i call, it gets routed to the same damn stupid recording

No human to speak to also

AI assistant is a joke. Not see any valve left. Sad for Singtel

Deposit not refunded 2 months

Rude singtel door 2 door salesperson.

Came knocking on my door in the middle of dinner to ask if i wanted to re-contract my broadband plan. Gave her time to explain the "promotional" 1gbps broadband plan, which turned out $6 more expensive per month than the equivalent plan i have with starhub. Told her politely it was ok i would stick with starhub since what i have is cheaper. This young lady had the audacity to say in my face, "You waste my time" before turning around and storming off. Ridiculous when she was the one who disrupted my dinner.

Perhaps some basic customer communication skills training, such as training staff what not to say in front of their potential customers would help. Definitely NOT recontracting with Singtel ever after this experience.

Called the call center to follow up on the issue I raised last week. The agent just went round and round without addressing the specific question for 15 minutes! Worse, I cannot understand her thick Filipino accent and I don't think she understood me either.

I am a new customer who has ported my number from Starhub to SingTel, and already have a bad experience.

Received my new iPhone from parcel on the 10 June 2022, begun my SIM Card Activation process on the 11 June 2022 morning, but to no avail. Called in their customer service hotline, and was informed that I needed to "call-in" to speak to one of the operators in order to get it manually activated - which was a very different and simple instruction from just calling 62201011 (I needed to wait till 12 June 2022 2AM for the change to take place). As at 12 June 2022 7AM, there was still no SIM network, despite several attempts made from the customer services, it came to realized that my SIM card was faulty and a replacement is required.

Singtel shop at Novena Square: Was at the shop on Sun, 5/6 at about 5.30pm. There were two staff on duty (one attending to a customer, the other was busy on the computer all the time). There are 0 people ahead of me, My ticket no was S1002. I waited for 10 mins and still no sign of being called. One Filipino guy (I think) came into the shop and asked me if I have taken my queue no and I told him I did. So he told me to wait a while. He then sat at the empty table outside the shop. Another staff just came out from the office and took the 3rd working seat. First customer left and thought my no would be called shortly. No ---- waited again and was told their system is slow and to wait a little while more. I find the whole situation really ridiculous - there are 3 staff there - all seems to be busy on their laptop most of the time and I appear transparent to them!!!!

Waiting time is long even though I am a prestige member