Sonic Customer Service Complaints - page 2

Hi, the Sonic in Mathis awful. Do not waste your team me or on on the place. You will ,for sure regret it! Horrible customer service and not well managed. Hope that helps you guys.

I went to sonic tonight to get some food and this blonde haired girl was very disrespectful and messed up my order.

El Dorado,Ks. The "blast mschine" has been down for one a month. They can't take drive thru orders and stall orders at the same time, yet a large number of stalls don't even work. They choose not to turn them in on the morning. It's a bad breaker and they forget. Guess they can't fix that either.

Two times in the last two weeks, I've visited sonic and ended up leaving after waiting ten minutes to order. What is frustrating is seeing multiple cars pull into the drive thru after I had pressed the button and get their orders taken. Both times I left right after the just arrived drive thru customer successfully placed their orders. Why does Sonic seemingly give priority to drive thru customers at the expense of those patiently waiting in their stalls????? It was at two separate locations btw.. but waiting longer than ten minutes to place an order is ridiculous. McDonald's here we come.

At some of your drive inn's a customer can purchase a bag of y'all's ice but not at all of them. Why? Can you tell me if there is any plans to offer this option at your location in Amelia, Ohio soon?
Also, a peach slush is not an option on the app. Any information you can provide would be helpful.
Thanks so much in advance

I was just at the SONIC in Holdredge Nebraska and I went through the drive through the drive-through said my total was 1507 I got to the window and it was six dollars more at 2107. Also they gave me the wrong food and the girl was very rude that was working this is Sunday, November 29 at 10:34 a.m.This is not the first time there's been rude service and wrong service at this sonic

Went to sonic in Marshall Texas Tuesday I believe. I have receipt. Got cheese sticks that were no way fresh. They were hard, cool and 3 of them had no cheese in them. I have pictures. Got cheeseburger wrong. Told them no pickles or onions and guess what I got on it, pickles and onions. They don't need 14$/he when you cannot even get a small, simple order right and it was repeated and repeated back to me. Tried to call them, no answer more than once.

I know nobody will contact me as I've written to you many times but I'm complaining AGAIN anyway. The sonic store in rossford Ohio is the worst store I've ever been to. The employees are lazy, can't get an order correct and expect us to know what is going on even though nothing is listed. My husband and I offer order drinks through the app. Most of the time we wait 15 to 20 minutes to receive them. If we go thru the drive they, they don't even have our order started cause they never checked the screen. If we go into a stall, we have to push the red button after 10 minutes to find out where our order is. It's ridiculous!

1 out of 3 visits to locust grove sonic was only 25% ok not good only above 1 out of 5 actually. I have not got a hot nor correct order from there. I watch them wait on their friends etc in cars 10 mins after i had placed my order. The service angers me too the point i just back out and leave. I get tierd of going there and getting bad service and cold food shakes that are melted from sitting in there. So why bother saying anything i just will spend my money some place else

Your store on hwy 231 in Lynn Haven, FL is a distress to any American Your employees are running a muck, service is terrible so slow, food is bad and the store seems to be run by a bunch of low life young people who have no respect for themselves or anyone else
Disrespect for police and customers.
You really need to put a stop to it. I will do all I can to keep any and everyone from going to this store unless you clean house and fix it now.
I love Sonic and always have but this one is out of control. Please fix it now

Sonic in Miami Gardens did not have nothing no cake batter milkshake no whip cream no straws and the employees are really rude

Sonic in lake Charles on laberge is the absolutely worse I went at 7:03 and they said we open at 7 I said it's 703 she said well we opening at 730 today they are always sooooooooo Freaking rude it's 7:10 am and they not open I hate going there but it's by my job and they even training their staff to be rude. I don't know what to say but something needs to be done I literally hate going there

You need more help at Sonic in Malden, Mo. I showed up at 7:00pm on a Saturday night and only 2 people working. Several cars drove off. I pushed the button and no one responded for over 20 minutes. I drove off to go to drive up window since that seemed to be the only way you could place an order. Not very happy with this place. Now it is 7:41pm and still waiting on my food.

There are employees touching doors other people and food without ever changing gloves! That defeats the entire purpose of protective equipment!

Good afternoon Sonic corporate office
I just wanted to take some time to tell you about the sonic in Middleburg Florida. The people James and Kayla Martin can be very rude to their customers. I have continually seen them outside and not cleaning up The parking lot. I've literally seen used condoms and trash thrown by customers everywhere. Their food and their service is lacking. They seem to be out of onion rings quite often I'm guessing because they don't prep properly for the day. I have communicated with some neighbors that stopped going there because it has gone downhill unfortunately for a long time. So I felt it was time to speak up. Thank you for your time and hopefully you can address this issue or get rid of them.

I wanted to empress my grandsons by taking them to sonic. Their father said he didn't like sonic so wouldn't take them So, we pull into a sport and I was disappointed. Between the new ordering screens to nobody on roller skates. Not only that but, what happened to hanging the tray on the door with the food on it? Here I played sonic up so big and was so let down. I won't return. Our order came out in a white paper bag with the person who brought the bag out standing there waiting for a tip. Very disappointed

Paula Winalis

I really like this sonic they have the most amazing customer service

I am at the Tacoma location. I ordered fries with my meal and since there were tater tots and I asked for fries at the window someone inside started screaming and swearing at the person who messed up. My plan was to eat the burger in the parking lot and get on the highway with my fries. The burger had cheese and mayo which I am allergic too and asked not to have . I took the burger back and they didn't return my fries. I am just giving up.

At 10:31pm 9/10, Chattanooga TN. Shallowford rd I had to wait 30 or mins for food .which I find not to be fast food fast..

Got a chicken sandwich at the sonic on pinhook in broussard the chicken was hard n
It was fried in old grease. I threw it away n called the manager to complain they asked me if I wanted to go back n get a fresh sandwich I said no thank you I threw it away n would not eat there again. To me thst is no excuse to have bad chicken

Our Sonic has always been slow. So I thought by downloading the Sonic app it would speed up the process. WRONG! I ordered today and was told my order would be ready at 12:02. I'm still sitting in the stall and it's 12:15! Won't be returning, sadly!

I was a customer of Sonic.net from March 2012 until August 2018. I purchased a DSL connection with the standard landline phone service, the bundled structure of which used and uses AT&T's (old) copper lines. The monthly charge in 2012 was $52. By 2019, with no increase in service or quality, the charge was $72. Each time my bill went up, it went up without notice.

At least, back then, I received a bill -- or invoice. Or used to.

But then in 2019, the CEO Dane Jasper made the stupid decision not to send a monthly invoice to customers. Rather, he forced them to log in to a database at Sonic.net to find the bill.

Arguing about the need for a receipt was useless. The staff answering complaints via email was ridiculously insensitive and uncooperative. The best of them would say, "I'll pass your criticism up the chain of command." The worst of them would reply, "I don't like your attitude or your conduct or use of language." Rather than try to problem-solve, the staff strove to escalate a conflict originally created by the CEO.

No sooner did I sign on with Sonic in 2012 and began having trouble with my service -- my Internet connection -- than I received a shock: All that the customer service department told me about repairmen or technicians coming out to check my connection was false -- a lie. Instead of expecting for my monthly charge, a repairman or technician to come out when the copper wires were faulty or when the modem wasn't working properly, the customer service department suddenly announced each request for in-home service would come with a $100 fee -- unless I purchased Sonic's own modem and stopped using my own store-bought one.

Trusting that the customer service department's new story was true, I bought a Sonic-serviced modem, but when I began having troubles with it and my Internet connection again, the Sonic technician team tried in every way to get me to solve my own problems over the phone rather than send one of their precious technicians all way the way from Santa Rosa to San Francisco just to repair a connection or service a modem. Sonic told me that their repairmen were overstretched, overworked, and few in number, and even if my need were an emergency, the soonest anyone from Sonic could arrive was two weeks!

It just so happened that on the day when I lost all landline and Internet connection, city workers were digging up the street outside of my apartment. I contacted the city workers' supervisor in person and told him that I had no phone and no Internet, half-wondering if a city worker hadn't accidentally cut the copper wire connection to my computer, and much to my delight that supervisor contacted Sonic and got Sonic to send out a repairman/technician that very day - within two hours -- circumventing all of Sonic's verbal bureaucratic blockade to a customer!

Issues regarding Sonic's indifference to the customer came to a head for me recently when I pulled no punches via email to the customer service department and began describing the CEO as a "dick," while also politically skewering the staff's emails responses about my "attitude" rather than their directly dealing with Sonic's CEO"s decision to avoid providing a customer a billing invoice as it had done for the last seven years -- AND without providing the customer a reason. I soon began receiving angry and very prissy messages about my "hate speech" and my "Jew hating" (apparently because I referred to the ideology of hate speech as having originally been created by Jews) ending up with a man calling himself a Jew, spewing his pretentious view of how "offended" he was at my email remarks -- never once saying anything factual, true or concrete about the problem many Sonic customers were dissatisfied with in not receiving an automatic receipt for their automatic monthly payment for service.

Sonic.net is memorable for its political pleadings to all its customers via email: "Help us! The feds are trying to regulate us! Send a letter to your Congressman!" I always gave Sonic what it asked. I always paid my bill, but Sonic's CEO's doesn't like reciprocation or fairness.

In the end, Sonic notified me - again by email - that it no longer wanted me as a customer. I have to tell you, I'm so sorry to have even to admit I was once associated with "progressive" PC Sonic.

I switched to AT&T -- the owner of Sonic's copper wires service. I have signed up for a regular landline again but wireless Internet connection this time -- and I lowered my bill by almost ten dollars a month.

Sonic offers poor service, poor quality, and poor customer rapport, although its technical staff is marvelously friendly and helpful - more personable and caring than any other commercial company I've ever come across. However, they know who is the CEO -- and by that I don't just mean they know his name: they know his imperious and queenly character -- and are helplessly under his thumb to alter anything.

Press the button at 9:40 and it's 10:05 and I haven't been served.

The drive guy was so rude today, he talk bad about me and when I asked him he was more rude

Awful customer service! After getting a cheesecake shake poured all over me by Diana. My daughter then found a hair in her drink. I called to let them know and was told by manager Rose that there wasn't a hair in her drink????? Then employees were yelling profanities in the background about the situation because Rose had me on speaker phone for whatever reason??