Sony Ericsson Customer Service

User Reviews, Ratings and Comments

Sony Ericsson customer service is ranked #209 out of the 629 companies that have a CustomerServiceScoreboard.com rating with an overall score of 43.69 out of a possible 200 based upon 11 ratings. This score rates Sony Ericsson customer service and customer support as Disappointing.

NEGATIVE Comments

10 Negative Comments out of 11 Total Comments is 90.91%.

POSITIVE Comments

1 Positive Comment out of 11 Total Comments is 9.09%.

Issue Resolution

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I just bought their new model android phone(Xperia SL) last 3 weeks. I was expecting a lot of new features and phone durability. But tremendously, I was not satisfied with the unit also with the service in the service center. The auto-rotate inconsistently malfunction, key-pad sometimes not responding, applications exit, jack for headset is not working, etc. And the most frustrate me is when I received my phone from their service center after they done the upgrading/fixing, the inner cap of front camera is missing. Grrrrrrrhhhhh! I recommend all consumers not to by SONY products...

edris 5/1/13 5:56PM
I Bought the New Phone Xperia a week ago. As I was thinking it is a waterproof Phone So Kept it under the water and It was shut off after an Hour only.And They are Not accepting their fault. It is a kind making fool of customers. I wish You Could Help me. Mail me at

Its Not WaterProof 4/14/13 2:04AM
Bought a Sony Ericsson TXT Pro just over 2 months ago. Had issue with screen sensor and screen response. After several calls to Sony Mobile customer service and reset it still had same problem. Sent in for repair, not reads "No Sim" now and then. Have to remove and replace battery to resolve. Called Sony Mobile Customer Service again several times. Was told to fax in copy of receipt. Get an e-mail 5 days later no warranty coverage due to "No Printed Receipt". Have to call again to resolve issue and possibly get store that is 500 miles away to give me a new receipt.

nojean 12/19/12 2:22AM
sony is a huge brand no doubt about it but a consumer need service seticfection which is not provide sonyericsson..
sony needs to establish their service center in regionals areas.

Anonymous 11/16/12 4:29AM
Customer support and repair centre stinks.
I have always had Sony ericsson or ericsson phones for at least the last 10 years but after the experience I have had with my Xperia Arc I shal not be having another one.
The phone has been back a total of 4 times ,the first to have the cracked case repaired ,then 5 months later I had a phone locking up issue ,I was going to take it to Vodafones repair centre but unfortunately when Sony repaired it for e case they left some screws out inside ,so vodafone would not accept it as it had been tampered with.
Never mind I called Sony and arranged for their service centre to repair it, it came back a week later the issue had been resolved and they had put a new front on as it had started to crack again.
Unfortunately in repairing they had made a yellow burn like mark appear on the screen ,so I phoned customer service and they said they would arrange a "vip" repair to get it fixed quickly , a week after being sent it arrived back ,the screen had been fixed and they had also replaced the chrome trim ( why I do not know as there was nothing wrong with thae original) .
After a couple of days back all seemed ok till I went to use the camera ,the zoom button was not working ,so I phoned them again and they said they would exchange on receipt for a new phone, great ,so I sent the phone back ,I phoned today 8 days after posting and they have said that my phone was recieved yesterday and a new phone would be sent in the next 2 to 3 days ,surely this is not exchange on reciept it is exchange when we can be bothered.
So sad to say but ,Sony due to the incompetence of your repair centre and customer service you have lost yet another long standing customer.

Neil 6/14/12 12:54AM
In salem(tn) sony ericsson customer care center in four roads they are not picking up the phone and they disconnect the phone connection

Customer care center salem 4 roa 12/13/11 8:18AM
this company sucks!!!!!!!!!!!!!i have a sony ericsson phone which is still under warrenty!!!now i m facing an issue that my battery is not charging and two keys are not working and when i took it to the service center they havent checked my phone and said that this issue is not covered under warrenty and i will have to pay money!!!great!!!i will go to the consumer court!!!!

chandan 3/7/11 8:22PM
THE BEST SERVICE EVER ,BUT THOSE PHONE SOMETIMES ARE A BAD PRODUCT

MRLONV 2/27/11 4:58PM
I gave my handset J105i on , 2011 Feb 09, at your T Nagar, Chennai service center with specific problem of battery not chrging properly. They said it is a connector problem and also informed me that a new connector will be fixed. They charged Rs475/-and to my dismay no new connector was fixed and only some cleaning was done to the old connector. Apart from this my internet connection bsnl is also lost in the settings.
I clearly state that I have been taken for a ride by ur service people - GOVINDAN

Anonymous 2/16/11 5:19AM
I bought a cybershot mobile on 29/8/2010. After 1 week using of it, the mobile always turn off automatic. I sent it for customer service check up, after waiting for 6weeks (actually they promised within 4within) the problem doesn't fix but become more worst! The keypad is hard to fix, the screen seem like not stick well & it still auto off always! I sent it back for check up & wait for another 6weeks again! But it is the same.
I thought sony ericsson online customer service may help, but they only said send the mobile for further check up. I really feel disappointed with their kind of services!

Weywei 1/3/11 8:35PM

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I am a user of Xperia arc... having a problem with my main motherboard i went to a nearby Sony Ericsson Support Center... they gave me full replacement of the board and thus a complete solution within 10 days... it was really great performance

Prongsss 11/28/11 7:18PM

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