Sports Authority Customer Service Complaints - page 4

It seems to me that the Sports Authority coupons aren't worth the paper they are printed on. There are too many reasons not to honor the coupon, and they will do their best to find a reason not to honor the coupon. The negative response from Mike in Oakdale, MN was even worse when I didn't want the item wtihout the coupon taken off.

Would not let me cancel an order even though I called within 5 minutes of placing it.

Below is the letter I sent to your corporate headquarters:
This letter is to inform you that on November 23, 2012 at the Black Friday event starting at midnight your store manager at the Sports Authority located in Fairfax VA (12300 Price Club Plaza) misrepresented your advertisement by excluding people over the age of eighteen who were standing in line to receive a scratch-off card. A friend from Long Island, NY attended the event with me as we were hoping to be able to receive money to use in purchases of North Face jackets for Christmas presents. My friend was denied a card because she was in a group. This was done after your manager had gone past the line earlier stating he was only giving out one card to each family, excuse me, which is not what was printed in the ad. A few minutes later, he went past the line stating he was only giving one card per group of people. Excuse me again; the ad did not state this. What about people who were traveling together to the Black Friday sales, and who had been standing in line for an hour while people at the back of the line, who had only been there a few minutes and where past the eighty designated cards received cards. He also gave cards to all the members of groups of four people traveling together; I spoke with them in the store, which makes what he stated earlier inconsistent and more illegal. I approached the manager after entering the store, where I was joined by several other people who where also upset because they were not given cards after standing for an hour or more. The manager looked at me and said, “It is too early in the morning to be upset,” and walked away. I gave my friend my card, because I told her and took her to the event. Consequently, the store lost two sales instead of getting two sales, future business and bad word of mouth advertising for the Fairfax store and the entire Sports Authority Corporation.

I have enclosed a copy of the advertisement as printed in the Washington Post paper, where it states the first eighty people will receive a scratch-off card over the age of eighteen. I have informed the Better Business Bureau and Consumer Protection of your Fairfax manager changing his statement twice within fifteen minutes and not following through with the terms of the written ad. What the manager did is against the Uniform Deceptive Trade Practices Act as stated in VA Code section 59.1-200. It is also considered an unfair business practice by misrepresenting the store’s printed advertisement.

I await your personal response to this incident. Thank you in advance for answering my complaint. It is a shame the Sports Authority Corporation hires people who make their own rules, changing them minute-by-minute and not follow the procedures setup by the corporate headquarters.

I purchased a pair of Bowflex Select-Tech weights a couple of weeks before Black Friday during their pre-sale even. I PAID in full the price of the weights as advertised. Hoping to pick them up today and avoid the long lines I am told that they have sold the item that they were supposed to hold for me. Now they still have my money and I have nothing. Sounds like all they care about is taking your money instead of customer satisfaction. I hope my weights come in soon. I will never make a big purchase from them again!

On 10/25/12 I purchased a racquetball in your Riverdale, NJ store . Immediateley the handle began unwrappng. On 11/19/12 the strings broke . i returned to the store and asked for some consideration . First your employee asked if I had hit the wall with the racquet. i advised "No" I had not & asked him to examine the racquet. he advised it looked like I had missed " the sweet spot" on the strings inferring that may have caused the unstringing. Ignoring the fact that the strings are indented into the side of the racquet , thus making their contact with the wall almost impossible & the racquet not even having a scratch on it, the employee service accusation was unacceptable.

I did not want to make a scene & also did not want a new racquet. i simply left the . I do think you should have restrung the racquet & re gripped the handle. Your employee aggreed to give me a 20% discount off the restringing.

I paid $106 for the racquet . Used it 3 times ( remember we had a storm on 10/29 & the club I play at was closed for 10 days).

I live in nearby Kinnelon, NJ & have frequented your store consistently. I left the racquet at the store. If it means that much to you feel free to re string it & sell it to another customer. I will NEVER enter your store again . I am in the service business & this was a "boiler-plate " experience of how not to treat a customer

Angelo Lobosco

I went into your 1730 E Fowler Ave Tampa, FL this morning (11/20/2012). Looking for a pair of weather proof pants. The store had pretty much what I was looking for, but not in my size. (Sale signs all over the place price sticker on pants $49.95) Your sales person called your 12601 Citrus Plaza Dr Citrus Park Plaza Tampa, and they said they had the large size I needed. So my sister and I drove across town to the Citrus store. when we got there the pants were on hold like they were suppose to be, but the tag did not have the sale price like the Flower store.







When we asked about it a blond in cut off shorts and tank top told us the pants had never been on sale at that price and called the other store. After getting off the phone she told us we were wrong. We told her we would go back to the other store to get proof. By the time we made it back across town to your Flower store signs had been hastily change and sale tags removed. I have attached pic.







I know I am only one person and I can not really prove anything other than tags were pulled off. But I do not like being called a liar and then to have things changed to try and make me look like a liar.







So since I can and will get my pants from some where else. I will have an account of this posted on my facebook page along with a list of other stores. Where people can get anything you sale.







I don't live in Florida anymore, so I don't know many people here anymore, but my family does. So that already 12 and about 5 of my sisters friends already that want be visiting any of your store, and I will see how many more I can stop from visiting any of your stores.

I purchased a propane gas tank for my grill 2 days ago. When connected it I found it leaked. I went back to the SA in Brick NJ where I purchase it from. The guy at the register that looked like lurch from the Adams family with dark hair said you can't return that.. I asked for a manger, this other guy would even look at me. He would only speak with the sales boy at the counter. He said it cannot be return and have them leave. I was then to.d by this boy that once it's purchase and out of the store it cannot be return. My wife asked for a manger again. That's when lurch became rude and said he was just hear and said it can't be return. My wife then said where on the recite does it say no returns. Lurch became very upset and called the store manger Tina. She came up to the front and said ill just exchange it for another one. I told her that is all I wanted but her other manger and sale boy would not allow it. When my wife asked why is when the attitude came, she said we just do not do that, so again my wife why and said where does it say that any place in the store and that it could hurt someone. When I was paying for the second tank I said thank you and complained about her people she became nasty, I said I was trying to thank you for the help, but she just said oh ok and turn to the nasty other manger with a big smile and said good night. It was like she did me a favor and I should be honored that she did anything at all. I don't recommend anyone to shop in the Brick store, and after reading the other comments on this site I don't think anyone should shop at any of the stores. The people are nasty, have know idea of sports or dealing with people. Most of them are either part time employes that don't want to be there so they make the public suffer or they are people that wish they had a better life and feel they are Gods gift to the rest of us. Yesterday they came across like they were cheerleaders that could make the team and now just want to make the rest of the world suffer because they look good. Stay away from the Brick sports authority if you don't want to lose your money and time! Mike in Brick, but missing jersey city.

Their new points program for customers is a JOKE! All of the points I had collected on a large purchase were taken out of my account because I didn't use them within a month. They wont have to worry about me collecting any more points because I refuse to shop there again.

I bought a basketball hoop over 2 months ago that has not been installed. They incorrectly poured the cement, then repoured the cement throwing the old cement in our neghborhood storm water system. Phone calls are not returned and false statements have been made by Sports Authority employees. I am still waiting for my basketball hoop to be installed. It was purchased for my son's tenth birthday on September 11th. I was told that it should be there by then. Approaching two months later and still waiting. Also, the cement still sits in our storm water management system.

I purchased a pair of sneakers that were on sale for $69.99 when i got home i noticed that they charged me full price. Now i have to go all the way back to the store for $10.00 return with these prices for gas it will end up costing me money. I tried to find a way to get my refund by calling but they have no customer service only ways to sell you things. i'm so upset that i will NEVER shop there again

About a month or so ago I purchased golf clubs at the local Sports Authority in my area. I was saddened to find that the club set I wanted had only the "Display" set in-stock, and did not have any of the "Boxed up" or packaged sets available. (popular set- I guess they ran out) So unfortunately I got the set that everyone "Demoes", bangs-up, scratches, and compromises the integrity of. So to no surprise my Driver breaks. No worries, or so I thought-I thought ahead and purchased the 2 year warrenty plan having a hunch that this might eventually happen one way or another. I call the warrenty contact number, and they tell me that I still have the "manufacturer's warrenty, and that I should use that first. I then place a call to the contact number of the company, who when I finally get through tell me; I need to go back to the Store that I bought the clubs at, and they will set up an Authorization number, and send the club back to the Company for repair/replace/ or refund. Okay, so I call the sports authority that I purchased the clubs from, and tell the manager there about what has happened, and what I was told thus far. The manager on the phone said, and I quote; "yup that is the procedure, and that's what we'll do." So I take it down to the store, and suddenly there is a big amount of confusion, not to mention a gambit of "what did you do", in regards to my broken club. (Like I did it on purpose or something!). The manager seemed perplexed, and jots down the company's contact number, my number, and the model of the club. She then tells me she'll give them a call to straighten this out, and that if I do not hear from her to go ahead and call her the next day. I call the next day around 2:00pm, and the receptionist informs me that the particular manager is not working today...! So I explain to another manager the entire story. She tells me that she has some paperwork to do, but that she'll get right on it for me now....Several hours later, and no phone call! I am seriously having my doubts, and regret buying the clubs there!
~Anyone think I am getting the "run-around? -Cause I sure do!

Sports Authority has lost my business forever, and I know a lot of people that feel the same way. I do not know what type of service they are using for returns, but it is bogus. I have NEVER made a return to them, and am not a frequent returner anywhere, however, 4 days after I made a purchase I was denied a return with my receipt. I purchased shoes and someone bought my son a pair as well. He liked those better so I wanted to return the ones I purchased. I am not sure where the harm is in that. Now I am stuck with a pair of basketball shoes that no one wants. Great! I don't know about anyone else, but I need my money. I can't afford to give it away to Sports Authority. They make enough money by overcharging for their merchandise. In a Nutshell, between this and my friends comments on their awful customer service....Sports Authorit Sucks!!! Academy Sports will get the business that they lost. Congratulations...I hope this was your goal.

I will never shop at LOSER SPORTS AUTHORITY again - all they care about is selling their stupid little extended warranties!! I purchased a backpack for my son several weeks ago and the zipper broke. I took it back to LSA and they said "sorry". I contacted the backpack company and they told me that they were sorry and that they would send me a replacement backpack. The lady ripped LOSER SPORTS AUTHORITY - stating that they (LSA) could honor the lifetime warranty but they (LSA) made a corporate decision to let the customer fend for themselves. She said MANY companies honor the lifetime warranty but not LOSER SPORTS AUTHORITY. LOSER SPORTS AUTHORITY DOES NOT CARE ABOUT THE CUSTOMER AND HENCEFORTH - I WILL TAKE MY BUSINESS ELSEWHERE!!!

I have been to store #459 a few times to shop. I must say that they lack total effort in providing any type of assistance or customer service. I have tried to buy soccer cleats on more than one occasion, a bicycle, clothing and other accessories. Every visit to this store I leave empty handed and feeling that each time was a total waste of time. As a soccer coach, I will often feel compelled to suggest other sporting goods stores. Unfortunately, I can't say you lost a customer. You never allowed nor aspired me to be one.

I bought a bike at sports authority in Assembly square located in Somerville, MA. WORSE WORSE WORSE bike department, the guy at the bikes department didnt even acknowledged my presence, he didnt even care if i wanted to buy a bike or not. When i picked a bike i went to the check out and was told that my bike were supposed to be inspected.So i walked all the way back to have the guy inspect it , and he didnt care for any mistakes on the bike. After i bought the bike i went back to return it because it was flawed and i found one at half the price with double the quality at Target. The Manager of the store wont let me return it even though it was within 30 minutes of purchase. He didnt even tell me it was final sale and the girl at the register didnt even know it was final sale either. He insisted that he wont take it back, he even raised his voice at my mom who was just trying to explain and treated us as if we're stupid. The more i think about it i more i want to go back and beat that manager in the head with a bat. I will never step my foot into sport authority again and i will urge everyone i know to never go there again too. i didnt care much about the $300 i spend on the bike, but i was lied to about the final sale and treated rudely!!

Yes, I am most disappointed in the Sports Authority bike dept. in Conyers Ga. The bikes were poorly serviced, being ready for New sales. The tires lacked air, The kick stands were put on wrong. No telling what other issues were incorrect.
They would not even let you test ride it to see if the bike met your likes, which Dicks Sporting Goods will. I will never go back to their store again. I will go to Dicks Sporting Goods, they have a super nice service, and bike sales, and a bigger selection. I will buy from them again.

I purchased a baseball bat from Sports Authority in Parker, CO, for my 10 year old son. We immeidtely went to a ball field 5 minutes from the store. My son hit the ball a couple of times and the bat cracked right down the middle. We immediately took the bat back to the store. This was within 20 minutes of purchase. The manager said there was no warranty for bats and that it didn't matter if you hit the ball one time or 100 times. In fact it didn't matter to him if the bat had a crack when we left the store. He stated that he had no intention of replacing the bat. I tried to explain that this was not a warranty issue but a defective product issue. The manager said it didn't matter and that he was not exchanging the product. In the last year we have spent over $2,500 at Sports Authority. From now on, we will do our shopping elsewhere.You would think that from a customer relations point of view, Sports Authority would replace a bat that was purchased 15 minutes earlier and had been used to hit a ball less than a half-dozen times.

Jerry, Parker, CO

Sanford fl. I have a bike that I purchased 7 years ago it has since buying the bike a diamond back which was not a cheap one however since purchasing bike the spokes and gears keep breakingso again I take it in for service again the bike is out of commission for 3 months while they decided they could not remove the hub they call diamonback and they decided to replace it at no cost which is appreciated I take the bike back to store for the new wheel to be replaced they tune it up check the gears and replaced the inner tube I get the bike home and the tire is flat i notified the mgr. of the situation he feels he has done enough well excuse me but that store and the manager seem to have issues when it comes to customer service and dealing with their customers I wen tto the store because thats where i buy my gear check you records most recently I purchased 2 sets of golf clubs 6 shirts a pair of shoes golf and tghe list goes on like i said i appreciate the store going out of their way but please why is it repeatedly after every repair that afternoon and or the next day the bikes spokes are broken or the tires are flat rersponse from manager was it had air when you left well again excuse me but what does one think we enjoy having to carry the bike back and forth for silly repairs and to have one manager to comment it had air when you left is rediculous all I asked is if he replaced like he said the inner tube then why is it not holding air the bike was not used yet or anything money is not the issue and again I appreciated the fact that they went thru diamondback but as a reminder I also was charged for the tube I contacted customer service a week ago and heard nothing back wow ,the market is no longer going to be Sports Authority in Sanford with this type of customer service when in the fall at Seminole Square Mall will be a New Dicks Sporting Goods Store wonder where I will be going next. HOW DOES ONE GET SATISFACTION with Sports Authority all I wanted was a repair to a bike I have even asked years ago after it was in the shop[ the first time with broken spokjes and gears not shifting for them to buy back and I would pay difference on a new one we are not in that bussiness but then again I gues your not as at that time I was in Orange Park and we all know that store is now closed .

I went to the SA in Keyport, NJ. I "was" going to purchase a high end set of golf clubs and shoes. However, after waiting 20 mins. Listining to two salesmen talking about their personal life. When I said "thanks for the no service" to the front desk attendant she said nothing! Extermley l poor custumer service. I will never go back to Sports Authoriy

I went into the Woodbridge NJ store to find a football jersey and was harassed by one of the sales associates (very poor attitude/profanity). When I approached the store manager to complain the sales person became angry and confrontational. The store manager pulled him into the storeroom. after 5 minutes, the manager returned and informed me that this person was terminated, however the manager than displayed a poor attitude with me. This would lead me to believe that this rude sales person was not terminated and was allowed back onto the sales floor once my friends and I left the store.

I feel that this is a poor reflection of the Sports Authority and I WILL NEVER SHOP IN ANY OF THEIR STORES AGAIN!!!!!

WE PURCHASED AN ELLIPTICAL TREADMILL ON 4/46/2012 FROM SPORTS AUTHORITY IN CHULA VISTA CA. AND BROUGHT IT HOME TO HAVE IT ASSEMBLED BY A TECH. CALLED ON 4/47 TO SEE WHEN THAT MIGHT HAPPED. SPOKE TO A MANAGER WHO COULD NOT FIND THE WORKORDER. LEFT MY PHONE NUMBER . CALLED ON 4/1 SPOKE WITH ANOTHER MANAGER COULD NOT HELP LEFT MY PHONE NUMBER. NO CALL, PHONED ON 4/19 AGAIN TALKED TO ANOTHER MANAGER WHO COLD NOT HELP. I SAID MAYBE I SHOULD RETURN IT AND HE LAUGHED AND SAID DO WHATEVER YOU WANT. CALLED THAT EVENING AND SPOKE TO ANTHER MANAGER (MARIA) TOLD HER THE PROBLEM AND RECIEVED A CALL THE NEXT MORNING FROM THE TECH WHO SAID HE TRIED TO CALL BUT HAD THE WRONG PHONE NUMBER. HE CAME ON TH 4/20 AND PUT IT TOGTHER. WE DID NOT USE IT OVER THE WEEKEND.ON MONDAY STARTED TO USE IT AND IT BEGAN MAKING NOISES THAT GOT LOUDER FOR 2 DAYS. WE HAD PURCHASED A 3 YEAR SERVICE PLAN AND CALLED ON 4/27. RECIEVED A CALL ON 4/30 AND WAS TOLD THAT A PART WAS BEING ORDERED AND WE WOULD RECIEVE IT IN 4 TO 5 DAYS AND TO CALL THEM SO A TECH COULD COME OUT. NO ONE HAS LOOKED AT IT BUT THEY MUST KNOW WHATS WRONG THEY ALSO TOLD ME IT WAS NOT THIER FAULT. I THEN CALLED SPORTS AUTHORITY TO COMPLAIN AND WAS TOLD IT'S NOT THIER FAULT EITHER. WHAT EVER HAPPENED TO CUSTOMER SATISFATION AND HOW ABOUT A COURTESY CALL. I WILL NOT REPEAT THE MISTAKE I MADE AGAIN.

have never felt so judged, profiled, and disrespected in my entire life!!

Not only am I a full time graduate student who holds a full time job, I also enjoy working out on my free time. I assumed walking into a sports store in a black zip up hoodie and yoga pants wouldn't be an issue--- but apparently I was wrong.

I have been obbessing over the new Rebok realfex on the Rebok website for the past few days and was too impatient to wait for shipping. So I went to the nearest sports authorty to get them. Excited about having my own pair for my morning workout, I excited entered SP after work. I noticed no one was in there, but didn't think anything of it. I walked right up to where the ladies shoes were, found the realflex section and immediately found my size.

I was instantly bombarded by sales people and when I asked about the booties to try them on, or the different colors their store offered, the rude sales people talked down to me and wouldn't take me seriously. On top of that, they wouldn't leave me alone for two seconds to decide if the hot pinks shoes (the only color they supposedly carried, even though they had at least 4 other styles and colors on display) were the ones for me.

I kept trying on the different sizes, going back and forth from the 6.5 to the 7 to make sure I felt 100% comfortable, while the sales lady breathed down my neck.

I would have bought them, despite the pink color (that I really wasn't fond of) because I was that excited for the damn shoes, however, due to the harrassment of their staff, I choose to walk away.

To top it off, they purposely had a worker walk outside with a censor in their pocket to force the alarm to go off as my boyfriend and I walked out. The manager huddled over to "see what's in our pockets," and I will tell you, I have never felt so degraded in my life.

The Riverside, CA store on Tyler Street has gone down hill and is turning ghetto. There is tagging all over the restroooms and the customer service is terrible. The associates stand around and talk together and do not help unless customers go get them. The associates 3/24/12 appeared lazy and like they dont want to be there. There was homeless outside approaching customers as they leave, asking for money. I will not return to that store.

Sad to see.

I purchased a defective pair of shin guards from Sports Authority. They were never used but one of the straps was sewed too short. I had the receipt but not the original packaging. They absolutely would not exchange them for another pair because "they could not resell them". Why would they resell defective equipment. The sales associate was rude about another return as well. I will NEVER shop there again and I am a loyal customer that spends thousands of dollars there a year!!

Purchased sunglasses from Sports Authority. Within five days they broke. When returning them to the store located in New Market Square in Wichita Ks the firt Manager and Associate that we spoke with were very helpful. While surching for a new pair of glasses they of course finished their shift. At check out we explaned what the previous manager had told us, and explaned that we were not trying to be difficult. This however did not change the very rude, unprofessional attitude that we recieved from the young female associate behind the counter. Even after the new manager came up to help. Her lack of customer service, rude behavior, and disrepectful attitude continued. To my surprise the manager stood by without uttering a word about her behavior. I was so irritated that I returned to the store just after walking out the door the voice my concerns to the manager and to the associate. Not only did she continue with her lack of customer service she simply walked away and keep her bag to me the intire time while speaking with the manager. Who not one time acknowledge her rude behavior. His only responce was "I understood", NO I don't think so! Like so many places. Managemnet doesn't care, the Associates don't care and in most cases the Company doesn't care. There is no customer service!