Sports Authority Customer Service Complaints - page 3

6/17/13

9:00 AM

Burbank, California store

Called to ask about a CAP weight set, as Sports Authority is one of the listed retailers for this brand. The guy I talked to in the weight department was Terrell. He seemed extremely annoyed from the moment I first started talking to him. I asked about the home weight sets they have, and he corrected me saying I should have called them home weight lifting equipment or something. I asked about this brand, CAP, which he had not heard of and then sounded really annoyed when I inquired further information about it. He continued to insist that this brand does not exist. I told him that I had talked to someone at the store the previous day about this brand, but that I still had more questions about it. He continued to sound annoyed, hostile, and impatient about it. I asked him if I could talk to someone who had heard of this brand before or the manager. Sounding extremely annoyed, he finally turned me over to the manager. The manager was very polite, answered all of my questions about the brand and what they did and did not carry. I asked the manager the name of the employee that I just spoke to and let him know that his tone was extremely rude and impatient. He informed me that the employee is unfamiliar with products not being carried on the floor. I however let him know that that is no excuse for a rude attitude towards a customer who is just trying to find information.

I order a pair of water shoes at the store on line. According to store, sale person I was goint to receive by last Friday May 1, 2013. Today is Monday, June 0, 2013, I still waiting for the shoes. I will not need it since I went to another store I to buy another pair since I am leaving to today on vacation.
I am very disappoint with the service. In addition, I will have to pay $ 1.25 to make sure a have a tracking number for the post office to make sure I have proof that I will mail the box back. Unless I have a person at the house to refuse the package.
I will nerver use this service again !

I Went To Your Store Twice And Wanted To Purchase Golf Clubs....that Were Advertised On Sale....it Seems That You Never Have Your Sale Items In Stock....also, A Friend Had The Same Problem And Went To Golf Galaxy And Bought Them...i Am A Unhappy Customer...problem Am Xcustomer.....also, This Is Not The First Time That I Emperience This With Your Sale Items. Frank Hines

I went to buy a Tennis Carry Bag for my son at the Beaverton, OR Store. I'm a regular customer there. His Prince racquet was bought there. I get golf product there. None of the tennis carry bags I was interested in were marked, nor was there a rep there to ask about a price. The only way to check the price was to bring the item all the way up to the check out and have them scan it. That is wrong. That prevents the customer was comparison shopping PRIOR to going to check out. That's ridiculous. I went to the front, and the young lady at the counter said she was in management. The only thing she would offer was her apology, but offered no "make good." In this competitive market, customers will go where they feel their business is wanted and appreciated, instead of expected. Next time, I will go to Dick's as it is closer to my home anyway. Thank You.

Sports Authority at the colorado mills mall. Thursday May 16 1:00pm

The sales associate had to type in my cc manually. Afterward she was going to make an imprint of my CC. I said no I didn't want that. I told her to call my bank if she felt there was fraud. She called her manager he said the same thing I said no I didn't agree and that it wasn't safe. He said it's safe it's in the drawer. Really? WOW that's why we do everything electronically and the number doesn't even come up on the receipt. So I said no thank you and asked him if to return everything I purchased. His reaction was completely rude. Even the person standing next to me said he's pretty rude. Hispanic manager. I didn't look at his name tag. Thursday Afternoon around 1:00. I asked if I could have the receipt for the transaction he said no nothing has transpired and won't show up anywhere. I just wanted it for my own records. He said no stapled everything together was not nice about anything and dismissed me. My cc was stolen ages ago and it was a complete hassle to sort it all out. Thanks Sports Authority guy for making a good customer feel like #$%&. Way to meet the customer's needs... Good training! The girl at the counter (non manager was very nice)

4/7/13 purchased $1200 elliptical at Honolulu Sports Authority. Took over 1week for delivery as driver didn't want to come sooner with excuses about traffic. Driver assembled a broken machine, then refuse to disassemble and take back, said I have to call store next day to reorder. Took 3 weeks of 17 telephone complaints by me to 3 different Sports Authority managers with empty apologies and no action (even going to store face to face was useless), complaining to 3 Urban Express reps in New York, 4 delivery men, and 4 cancellations of scheduled delivery dates on Urban Express' part. Lots of finger pointing between the Sports A. and Urban Express, giving me excuses about firing/hiring local delivery men. Frankly, that's not my concern as a paying customer to SPORT AUTHORITY. I purchased from your store, it's your responsibility to make sure I recieve my product I paid for in a timely manner. I should not have had to waste my time chasing after your employees and incompetent delivery service. I've had to cancel my personal plans time and time again to accomodate your delivery men only to have them cancel on me day of. I am disgusted that your company did nothing to take action with those delivery people after numerous complaints to your managers. This is the worst customer service I have ever experienced from a merchandise and delivery service ever. I expect to hear back with a refund on the assembly fee I paid for. I have also documented each date, phone calls, and names of the employees of both your store, Urban Express and delivery men whom I dealt with within the past 3 weeks.

I ordered a pair of black solar soft nikes , size 7 at the store in honolulu, hawaii on April 6, 2013 through the website. Inventory showed they did have it in stock.

I received one email in regards to my purchase.


I was told by an employee it'd take 8-10 days to come in.

Eight days passed and nothing in my email about my order, no tracking order, nothing. I called customer service and all they said was that the tracking number "wasn't working" and that the "usps website was down, to call back again in a few hours"

I hate wasting my time, instead of calling I checked the website. Something was wrong because it showed that the number I was given was not accessible at the time.

I called customer care almost every other day about the status of my order and each representative told me the same thing, until i emailed them. I emailed saying that if they have it, good! if NOT let me know because I dont want to be waiting around for something thats not even available!

I hate being givin the run arounds for something thats supposed to already been in my hands after I already payed for it.

I was already upset after waiting for so long, for at least some type of communication, that I called again on April 22, 2013 asking about my order. The representative seem to be really kind to helping me and he actually gave me 2 options. 1: a refund or 2: to reship another pair after mentioning that my order was "LOST" Of course I really wanted this shoe so I said to reship me another pair. He said Ok to my decision and supposedly processed it in the system. He also told me it would take 1-2 days to process.



Today is April 24, 2013 the "second" day its supposed to be processed and still NOTHING, NO EMAIL OR CONFIRMATION. I just called customer care AGAIN and this different representative just told me my refund will be going through in 1-2 days. WHO SAID I WANTED A REFUND AND WHO OK'd IT? I waited and wasted my time on something that wasnt even available!

Come on sports authority, get your system together. Make sure the inventory online is at least "accurate". If you know the "warehouse" doesnt have it to begin with, let the consumers know rather than being very repetitive about the situation!

I dont think i'll ever shop at sports authority online or at the store to be exact.

Ref: Bodyfit Adjustable Ankle/wrist Weights



This Information Is Furnished To Your Company In The Hope That Your Distributors Will Either Purchase Better Quality Products Or Insist That The Factory Produce A Better Quality Product.



I Purchased The Above Item Approx. 8mos. Ago.

Both Weigths Already Fell Apart. The Design Is Comfortable. However The Material Which Holds The Lead Parts Is Not Strong Enough To Withhold The Wear And Tear Of The Weight Of The Lead. Hence, The Lead Punctured Holes Through The Material And Dropped Out In The Short Period Of Eight Months!!! I Know That Most Companies Value The Quality Of The Products They Sell To Their Customers.



I Hope That The Above Feedback Will Help Your Company Seek Improvement In This Particular Product.



Thank You For Your Concern And Prompt Response.

I tried to return an item today and to get credit back to my visa account. I was told that since the card number did not match I could only receive store credit. My wife purchased the item on her card (same account). I was told it was a Visa policy not the store's. I find that hard to believe since every other store I do business with will put credit back on my card when the purchase was on my wife's card.

Camarillo Sports Authority is the worst customer handled situation I have ever experienced in my life. I went in with 12 dollars on a gift card. I am an avid Mountain biker and saw a 34.00 light and rear tail light comboIto. It had a marked down sticker to, 19.99 so hey, that's a pretty good deal. So I picked it up and went to pay for it. The girl rang it up she said "That'll be 36.99 " I said what it said 1999 over there. She had already slid my gift card. Then she called the manager who went over to look and began messing with the display for about five minutes. Seemed to be changing it to the 34., price. She then said, "nope it says 34.99." I said that's not what it said a second ago." The management said it does now." Issue okay then I don't want it. The girl at the register said "I've already slid the card" I waited another 30 minutes for them to figure out how to put 12 dollars back on my card. So I said "keep the card I just will never shop here again." And walked out spent 12 dollars in gas and went to Sport Chalet where the were squared away. They even said I should have brought the card to them. They would have honored it just to treat me how a customer should be treated. I am an avid sportsman and worked in retail mgment myself for 10 years. I will never go back to this company again. Especially the Camarillo California store.

Camarillo Sports Authority is the worst customer handled situation I have ever experienced in my life. I went in with 12 dollars on a gift card. I am an avid Mountain biker and saw a 34.00 light and rear tail light comboIto. It had a marked down sticker to, 19.99 so hey, that's a pretty good deal. So I picked it up and went to pay for it. The girl rang it up she said "That'll be 36.99 " I said what it said 1999 over there. She had already slid my gift card. Then she called the manager who went over to look and began messing with the display for about five minutes. Seemed to be changing it to the 34., price. She then said, "nope it says 34.99." I said that's not what it said a second ago." The management said it does now." Issue okay then I don't want it. The girl at the register said "I've already slid the card" I waited another 30 minutes for them to figure out how to put 12 dollars back on my card. So I said "keep the card I just will never shop here again." And walked out spent 12 dollars in gas and went to Sport Chalet where the were squared away. They even said I should have brought the card to them. They would have honored it just to treat me how a customer should be treated. I am an avid sportsman and worked in retail mgment myself for 10 years. I will never go back to this company again. Especially the Camarillo California store.

After purchasing two large items from Sports Authority; elliptical and bicycle, two reward cards were mailed to my home. These cards were mailed separately (within two to three weeks of each other). When attempting to use the second reward card which was mailed to my home, the cashier stated it could not be used as it was previously obtained. Completely confused since I had the card in my possession how was it possible that I ‘used’ it? The cashier had no idea how to handle the situation and asked assistance from the manager who looked like she couldn’t be bothered. She rudely told me I had to call customer service, which already in the store, wasting over a half hour of my time, I told her “No, you can call”. The individual on the phone, Lauren, was absolutely ridiculous. She explained that “sometimes” duplicate rewards are issued and “Unfortunately the amount could not be obtained’ over and over again. Please tell me how this makes sense? Why would a company send out multiple reward cards if it can only be used once? If you send me two cards, I am going to use those two cards. The reward amount was a lousy $26 dollars, but why not use it if you have it. Lauren was no help and supposedly the manager Katie was on her lunch break. I asked if there was any other manager and she said “No”. It seems really impossible that a large business as Sports Authority only has one manager in office. When calling later that day, I was told by another representative (Sean) that the manager had left for the day. Seems to me there is no manager and they are basically giving you the run around in hopes of you giving up. I have emailed my concern to many email addresses found online and have received no response. It is extremely frustrating after spending hundreds of dollars on an elliptical and bicycle, to which they pretend to have a ‘reward system’ that you are unable to obtain. I would have rather received no ‘reward card’, which would have saved my sanity and time wasted at the store and on the telephone with their customer service.
Bottom line: I will never shop in Sports Authority again and I hope that you do not either. This place is overpriced with employees who are poorly trained with upper management which cannot make decisions. Hopefully I will receive a response and will continue to leave my complaint on every single ‘Complaint Website’ I can find.

Very very dissapointed by shipping and promise of shipping date. Running late is not an excuse should not take 3-5 days to put in a shipping order it's a simple process. Definitely not oredering or reccomending to any one I know.

I went to the Rockwall Tx store. I waited in the area of the store the items I wished to purchase were located as I needed assistance with the items. I waited. And waited. And waited. The store was not busy at all. There were only 2 or 3 other people in the store and they didn't need assistance with their items.
I still waited. I even yelled three times, "Does anyone work here?" Apparently no one did because no one came to assist me. If this is the way Sports Authority treats it's customers they don't deserve my business.

Complete and utter dissapointment that a purchased product online cannot be exchanged at store.
Business structuring is fine, but when a company decides to make it that much more difficult to get what one wants it is enraging.

DO NOT BUY ONLINE unless its a watch or some thing stupid like that.

I stopped in your store in the Yuma mall. I was looking at Golf Driver, and have been to your store on three different occasions. In all three visits I yet to have a Sports Authority employee offer any help with questions I might have. I have about given up on trying to purchase any equipment from your store. I would not feel so bad if someone had even talked to me to see what I was in the store for,

Sports Authority customer service is the worst!! Don't ever order online with them and have to return for another size. I have waited WEEKS for an email (return label)and have made 4 phone calls waiting for it. They NEVER get it right. Stay away!!

Horrible online customer service! Dont ever order anything online if you plan on possibly returning it. I bought 2 pairs of shoes online, neither pair worked out for me and I returned them using their return method. They did not issue my refund even though they had my merchandise for over 7 days! That is crazy, I order online from other companies and return stuff all the time, NEVER is anyone so slow at issuing a refund. All the people that answer the online calls tell you a different story and if you request a call back from a manager they tell you it will take 3-5 buisness days to get a call back!! WHAT?? Unbelievable, this company is horrible. I had to dispute both charges with my credit card company. Refunds should be issues within 3 days of them receieving the items back!!!!!

After a year I bought my bike from Sports Autority, I took it for a tune up in March 8, 2012. They told me that some parts need to be changed and they will call me for the cost of it. Not only they did not call and I had to go back to the store several times to talk to the manager to get a qout for the cost of rapair. After so many times of trip to the store and argument with the manager, they finaly called me last Friday that my bike is repaird and ready for me to pick up. Today January 13, 2013 I picked up my bike and it does not seem that they have done any major job to take them almost a year to fix my bike. I told the guy in the store that i would never ever buy anything from Sports Authority and will never let a friend or family to buy anything from this store. They are a complete rip off, rude and unprofisionals.

Rediculous
Website order for gift card didn't work or process properly. 30 minutes wasted. Customer service order placed by phone for same gift card, didn't work. Envelope came unopened with no Gift card inside only the receipt. Customer service called and agreed to re-issue card. 10 days later I called to track card. Card never sent or re-issued. Sent re-issue to different dept. and am still waiting on card. Nearly 30 days now. Terrible, Terrible, Terrible experience.

ch

As usual, my experience at Sports Authority today was awful. Went to the new store in North Phoenix at Deseret Ridge Market Place to buy new shoes. I stood in the middle of the department and watched to sales kid walk around for several minutes completely ignoring me. I asked to speak to the Manager, who was more disinterested in helping me than the kid in the shoe department. This company has the worst customer service I have ever experienced. Reminds me of the downfall of Circuit City. No more chances for Sports Authority to get my business, I'm done with them.

I purchased roller skates for my son for Christmas on 10/22. They didn't fit so on 12/26 I went to return them (with the receipt) and was told I was beyond the 30 day policy. When I explained they were a Christmas present I was told I could have a store credit. Sports Authority apparently doesn't appreciate that some people don't wait till a week before Christmas to shop. I, for one, will not shop there any more. Bah humbug!

I purchased a foosball table for my children for Christmas and SA confirmed shipping by ground (by phone and email) in time for the 25th. The item was shipped by freight and won't be delivered until after Xmas. Numerous calls to SA have left me without answers. I have been unable to speak with a supervisor. One was supposed to return my call within 48 hours. 72+ hours later and no response. How does a company operate this way? Will never shop here again. Plan to use all social media outlets to relay my dissatisfaction."

Sports authority is the worst store in Santa Fe long story short jonhathon Chavez is a cursing poor and don't care acout customers being around him when he does it. Me and my husband weren't very satisfied with customer service either we walked in there was no one in the store other then the cashier. I needed a price change and the management took forever to come and respond to the cashiers call. Me and my husband go there all the time never again. I give this store and one of the managers johnathon Chavez a 0 he is not a very good manger if I was u id fire him. But that's me. Have a great Christmas.

I called Sports Authority Online Customer Service on 18 December 2012 at 11:30 regarding questions about my interest in the Pelican Pursuit 80 Kayak that was selling online for $299.99. I spoke to a customer service representative about the online promotion offering 30% off the entire order for a limited time and with exclusions that were listed in a separate area. I stated to the representative that the limitations applied to “select boats” and I requested clarification since a kayak is not considered a boat and Pelican was not listed as a restricted manufacturer. She stated that the 30% should apply to a kayak and offered me an opportunity to call back and receive my 30% discount after completion of my online purchase. I then asked about shipping options since the website also showed a free, standard shipping option on orders of $75 or more, but the promotion details option did not display any detailed information on the website, and the $160 option for shipping was too much for me to afford. The representative did not provide me any additional information about this offer and stated that the $160 shipping cost was my only option. I then requested a supervisor to clear up my confusion on the online promotions.
I spoke to a supervisor who contradicted the original employee, and told me that a kayak is considered a boat and that the 30% discount would not apply. He also failed to provide me any additional information regarding discounted shipping.
I hung up confused and disappointed, feeling that Sports Authority purposely misled and misinformed me as a customer, failing to provide me accurate information on the website regarding promotion details and restrictions on shipping and discounts, and then, when I called customer service to get clarification, I was again misled by a customer service representative who offered me a discount that was taken away by a supervisor without adequate explanation or justification. I never received clear shipping option clarification.
I am an active duty member of the military with limited resources. I was searching for a Christmas gift for my wife. I am very disappointed with my experience, and although I recently purchased a pair of Saucony running shoes from Sports Authority online, I find it difficult to justify conducting business from a company that misleads customers in this manner. I will ensure my friends and family are familiar with my experience and apply this to their decision making when deciding where to spend their money online for sporting goods purchases.