Sports Authority Customer Service Complaints - page 2

Waiting for missing part for order for over a month. 5 phone calls and 2 emails to customer service still have not yielded a tracking #, meaning, still not shipped. 3 days before Xmas and no gift for the kid.

Hello, My name is Daniel Quiroz, and I need to know hte status of my claim: 79936043

can you help me please?

Mobile 01152 1 811 800 0927

The Willowbrook store in IL is run by incompetent people. Turn around rate for employees is pretty high. I used to work here and my time there was OK but there were many things wrong with the store. For one they promoted people who would rob from the store or had a crappy attitude. For example there was this jamoke named Paul that still works there. He is in charge of the warehouse I believe. I found out through a different employee that he was stealing boxes of shoes frequently. When I told the managers they just stared at me with a really stupid look, not saying anything. I also called in the hotline # and received no compensation. Another example would be that they promoted this sloppy, smelly girl named Yulia. She was honestly the worst person to be around, she was always negative and talked about food constantly. Her hygiene was not up to par. To top it off I was let go (kinda) in the most cowardly way even after I was promised a promotion. One week I called in for my schedule and another employee meekly told me I wasnt on it. Weird. The managers are all minus Frank he was ok. Overall crappy corrupt store. Should have wrote this a long time ago

For many years when I thought basic sporting goods-I immediately thought of S.A. Even with average product, it was the closest store to me.
Recently, the day before a week at the beach, I stopped in for last minute beach and fishing supplies (for a family of 10) and dropped 475.47 on the counter. I realized that I left a weekly coupon behind (15 or 20% off)and asked if they could scan an ad at the store or on my smartphone - and "NO" was the answer....but bring it back with receipt!
Off I went on vaca. the next day and forgot to redeem within 30 days.
My fault - but a courtesy - just last night at a national store chain outlet - where same situation and the young lady asked me to bring up a website and she scanned in directly!!
S.A. doesn't go to any extra effort - and YES they should just list products included with the ad's versus the extensive exclusions noted by another.
Have not been back to S.A. for myself in 5 months since that pre vaca. day! Went back in with my son and there's a new policy where someone greeted us at the door and then continued up our but for the entire visit with limited product knowledge! This should help!

Do not use this company. I placed an order online for a Mountain Bike. I ordered the specific model because of tis components. I am an avid mountain biker and I have been for years. I own bikes that are over $5,000.00. However, I ordered a middle of the line bike for my family member for their birthday. I ordered specifically for the stock components it came with and have it be a good project bike. I had it ordered so it would be here the Friday before their birthday on the weekend. It came on time, BUT IT WAS THE WRONG BIKE!!!! They tried to get one over on me with sending me the base model. Nice try. Now I have to waste my time and money waiting for a confirmation if they even have it in their warehouse, and I have to lug a 40 lb box in my vehicle to a UPS store to send it back, Are you kidding me? They won't even send me a new one until this return gets processed. Are you kidding me? Apparently homeless people and high school drop outs are the people working for this company.

After receiving an item that I purchased online, I realized that it was damaged and hence called customer service to ask about how they handle returns for online purchases if the item was damaged since they don't let you return licensed merchandise in-store if it was purchased online. The agent apologized for the inconvenience and said that he had placed an order to replace the damaged merchandise. After he was done with placing the order, I inquired about the procedure to return the damaged good that I had received. All he said was "you can keep the damaged item". Taken by surprise I said ok and assumed that was their procedure. I get an email 5 days later with a reminder to return the item! When I called to ask about the email, the rep was very rude and disrespectful about the situation and told me that I will be charged again for the item if I don't return it by a specific time. THE ONLY THING THE REP KEPT SAYING IS THAT IT WAS A HUMAN ERROR! This is the second time I have had to deal with customer service due to lack of knowledge about their own policy. Such a shame that they don't even know what they are doing!

We have a large sports program that we send our patrons to our sports authority for equipment in Naples, Florida. The day manager(terry) and (Carl) are fantastic!!!
Always helpful and want our business. They have really helped our program and we are so grateful for them. BUT the night manager Debra is the exact opposite. She is rude to our Patrons after we send them saying how wonderfully helpful they will be. We are getting complaints that Debra and her cashiers are telling good paying customers that they are not aware of our program and will not honor any of the discounts promised. Terry and Carl give us coupons and we pass them out to our customers, but sometimes they contact us by phone and so we send them to the store right away to pick up gear without a coupon. If they are served by kind, smart cashiers who want their business they gladly give them $10 off $50. But the other SO employees who are told not to respond nicely to our patrons. They leave the store feeling abused by you and misled by us. We will not send anymore of our patrons until this matter is cleared up. I am reading that this is a SO problem around the country. If you offer coupons and want business you need to be nicer to customers and follow thru on your promotions. You are going to lose a lot more money in the future if you don't address this matter immediately!

I went to the sports authority in Westlake California to pick up my race day packet. I went to purchase a few things and was asked to sign up for their membership club. I said no three times and the salesman was very rude. I will never be back. This isn't the way you treat a customer just because they don't want to sign up for their club.

Purchased a pair of inline skates online. Once received one of the skates was defective. Went to store to return them. Was told I could only receive a store credit. OK, yes, had the option to return by mail. Policy is policy but to return by mail they will not return the full refund. They will deduct shipping and handling. This burns me up as I would expect full refund for something that is defective. If I changed my mind than it's fair to pay for the return if that is store policy. NEVER to buy another thing from this company and I have spent plenty in there over the years. Beware of what you buy online!

Waited at sports authority while three people waited at the register and I asked to return something. All three people were attending to the same person!

In Omaha Nebraska-The Sunday new�s ad offered a $10.00 coupon for purchases over $50.00. I purchased a pair of running shoes and when checking out gave the coupon to the cashier. He took the coupon. I asked if he had applied the coupon and he said yes.

While on my way home I discovered he did not apply the coupon. I called the store and was told to come in and the receipt would be credited. The next day I made the trip across town and the store manager refused to give me the credit. He stated the coupon states the any item with code #97 is excluded from the ad! I am furious! There is no way for me the consumer to know your codes and if you pull the newspaper ad-the print does mention this however as a consumer, the ad did not say ââ?¬Å?limited to specific codesââ?¬Â?. Codes that are unreadable to the consumer not to mention I would have no idea what your ad policy is. The manager was rude and made a note about the cashier, I guess he was not happy with his customer service. I disputed with the store manager and he was unwilling to honor the coupon. This store is located In Omaha Nebraska. The West Maple store. I have shopped at Sports Authority for a long time. I was a General Manager for 45 individuals. Believe me if $10.00 was going to loose a customer I would have over ridden it. In refusing to do this-you have lost my business. I was there to purchase a swim suit. We have a villa in Mexico and were looking for a kaiak, and other items to use in the ocean. I informed the manager at that store that you have lost my business. In addition, when leaving the store, I gave my coupon to a customer coming into the store. I hope he did not receive the poor service I did. I would like to mention that the number of customers during several visits is low. Perhaps additional training for the staff checking is in need. Also-remove the tv at the checkout. Employees are not focused on the customer when they can watch the latest

NEVER...NEVER deal with this company in any way but with cash...IF YOU ABSOULUTELY HAVE TO!!!
I bought 1 item from them and signed up for their email to get my receipt. I then started receiving an email a day, sometimes 2 a day. After about a month of that, I decided to unsubscribe. I have now unsubscribed 8 times and still receive emails from them 1-2 times a day.

Hello, I am a return customer and would like to be. However, I went online to give my feedback for a certain associate to give positive comments and I only had a receipt that the lady at the register gave me and it had no time listed on the receipt so apparently I was unable to complete this feed back.. ,but I had typed in the whole transaction number..correctly.. I think this info should be sufficient to give the comment and it would not allow me. This particular associate showed concern and great knowledge regarding my ski rentals and explained everything in such a nice way I would have loved to give that store and him a good review. Thank you for your attention to this matter. Salaam wa laykum Peace be Upon You All. M. Parsons

Went to by a taylormade driver on clearance. It was marked $149.00. I left town for a week came back and you were taking 25% off clearance items that ended in .97. I went to purchase it thinking you would take the 25% off and I was told that was 25% off. The girl said it was now 199.00 and 149.00 was 25% off. Pretty sorry for you to mark it back you to 199. IT WAS A DISHONEST TRICK AN i WILL NO LONGER SHOP AT THE WACO STORE. they have always treated us right but this was sorry.

I have left another email and have had no reply.
I have called no one ever picked up.
I have left a message and no return call

I have been calling since the day after Christmas. They have not answer the phone not even once. After holding for 20 minutes it makes you leave a message for call back. I have left 3. I have not received on call back.

TERRIBLE customer service in the Hyannis store - have spent thousands of dollars here in the past and will not spend one penny in the future!! Very rude girl would not help with a return with a receipt - plenty of other places would have been much more accommodating and will get my business. Hyannis manager really needs to get a grip on his customer service!

I ordered items from Toys Rus online and somehow Sports Authority received the order instead of Toys Rus. Toys Rus has no record of the order only Sports Authority. Sports Authority acknowledges that the order was placed thru Toys rus. Each time I call they say a supervisor will call me. Three weeks now and still no call. Unfortunately, part of the order was placed using a gift card. I just want the gift card refunded.

Dear Sports Authority,



At approximately 2:30 pm on Sunday the 8th I attempted to by a bench from your store Your staff seemed confused about how to sell me the bench and called for backup. They could not come up with a price for it and asked me to stand off to one side in the checkout line. I just wanted to buy a bench from your sports store for whatever price your staff could come up with but they were unable to come up with a price. Your staff made it clear to me that I was a major inconvenience to them so I left.



Sincerely, Dan

I ordered 4 pair of shorts. Only one was correct color. Then there is a big disclaimer that it can't be returned to store, have to repackage and bring to UPS place to ship back and pray that they actually refund the money.

Tried to return defective running Flex2 Nikes purchase 5 mos ago. After sprinting once noticed holes in the mesh on both size. Store wouldn't accept them and said Nike will blame size. Buying a wide would be to spacious, especially for running. Shoes may show manufacturers defects in 3-6 mos but SA will not replace. 30 days life is all you're guaranteed for.

Unprofessional staff! I believe corperate trains management to be rude and unhelpful. There is three locations near me and there all the same. I'll NEVER shop at Sports Authority again! Oh by the way what good is a store coupon that excludes every brand of merchandise they offer? I believe that's referred to as the old "bait and switch". Again I'll never give Sports Authority another red cent again! The only decent employees I have dealt with in all three location was the young teenage cashiers. Not because they were helpful but that they were obviously not yet corrupted by a sub par retail store. I will find great satisfaction watching this company go out of buisness in the near future.

agresive,rude and patetic costumer service

I'm writing the letter to express my concern with the poor and unpleasant quality of customer service when I went shopping at the Sports Authority store at around 3:30pm on Sunday, August 4, at your 110 Odendhal Ave., Gaithersburg, MD location. Here is my concern:

As I first stepped into the store, I was immediately accosted by a sales representative in an icy tone and told that I should “drop my backpack aside” before entering the store. I was shocked to hear such a 'greeting' claiming that 'it is the policy of the store'. Given the fact that I was carrying valuable electronic belongings in my backpack, for which I would never leave it aside to strangers, I decided not to shop within.

Instead, I waited near the entrance for my friend to proceed inside and purchase a few tennis accessories. Five minutes later, another customer who was carrying a small backpack walked in and was treated in the same manner. He was also told to take off his personal belonging before going in to shop. I heard the customer tell the sales representative that he had an iPad in his backpack and he did not want to place it next to the cashier counter.

Surprisingly, the sales representative replied to this customer saying he could not proceed unless he placed his backpack aside. The customer finally succumbed and left his backpack next to the cashier counter.
Indeed, I have never had shopping experiences in which I was asked to sabotage my personal belongings unwillingly, regardless of the brands of the stores. I understand the security issue and it is exactly the reason why security gates were installed at the entrance of stores. It is also understandable that some stores have hired security guards for to enhance security. But -- it is different and completely unacceptable that customers are required to leave their personal belongings next to the unattended area of the store despite the fact that the cashiers claimed that they would "always" be there and the belongings would be safe.
And what if you employees and some unsavory staff who might tamper with a customer’s personal belongings?

It’s terrible and inexcusable that you should shift “risk” from your own store to the customer, especially when employees are asked to monitor possessions that could have valuables inside. There are times, when the cashier has actually left the cashier counter to guide other customers to the aisle. Obviously, I witnessed such a case on Sunday.
If such policy was meant to protect the assets of the store, who should be responsible for protecting customers' personal belongings? How can your team members assure that customers' belongings would be kept safely in such circumstances? It simply made customers feel uncomfortable shopping in this 'unsecured' environment. Furthermore, it could even be interpreted as racial profiling if the policy were not implemented with cultural sensitivity and professionalism. I strongly think the policy should be changed. It would have been implemented more sensibly if 'coat check service' is offered where there is a designated, guarded area of customers' belongings.

However, the service received today was absolutely beyond my comprehension and highly regarded as personal insult. While the circumstance appeared to represent a small unpleasant experience of an ordinary and unnamed customer, it is likely that it is simply a tip of the iceberg and there are many other similar experiences happened at other stores if the same policy were strictly implemented. Unfortunately, Sports Authority has already lost the confidence and shopping incentive of this particular customer and I would never return to Sports Authority. Also, I'm going to write a review in an online forum to share my insulting experience with other customers. The consequence can indeed be spread deeper than you thought and I’ve already seen many bad reviews of your stores online.

I do hope that the incident would be taken seriously and the customer service team can realize that ‘every service counts’. I wish that they would enhance their services in a more professional manner in future. The Sports Authority should carefully review policies before implementing them, even if those policies are in (apparent) low-volume stores with seemingly ill-trained employees. You undermine your whole brand when people from neighboring markets, like myself who lives in Chevy Chase, witness what you do in other neighborhoods.

Thank you for your attention and professionalism

Sincerely,
Kevin C.

Very disappointed this morning. Saw the ad for tennis balls today. Went to the Waikele store on Oahu in the morning. Salesperson said that one person bought it and now they are out. How can you list something for sale and not have the product? Also, I asked a cashier to tell me how much credit I had left on my store credit card. He said it was old and when he tried it there was nothing on it. I think that Sports Authority should be like other stores where the credit never expires. Someone paid money for an item, just because I returned it long ago and got a store credit doesn't mean I should lose the credit if I don't use it by a certain date. It's not even listed on the card!

I have shopped at Sports Authority for at least 10 years, purchasing sports related gear and active wear for my two active sons. I have always been impressed with the customer service until my experience yesterday at the Arden Way store. After asking the cashier about Sports Authority check writing policy, and being assured my check would be accepted, I spent a full hour clothes shopping for myself. Expecting to pay for my merchandise, I was instead told by the cashier (Phil) that my "check didn't go through." He asked if I wanted him to try again, and I said, "of course." Again, he said "it" wouldn't work. I asked to see his manager, Becky. She reported the same problem and said there was something wrong with my account. I immediately called my credit union, Schools, and was told that there were more than enough funds to pay for the purchase. I relayed this information to Phil, to no avail. He refused to take my check. I explained that the error must be on the Sports Authority side and that I had been a loyal customer for many years. Again, he refused to take the check. I told him that I would no longer shop at Sports Authority and asked him for his and his manager's names. At this point he became argumentative. I ended up leaving the store without the desired merchandise and with an hour and a half wasted. I promptly drove across town to Marshall's where I bought (with a check!) similar but less desirable clothes. At the very least, I would hope that you would correct the problems related to your checking acceptance procedures. I have enjoyed shopping at your stores but am sorry to say that I will no longer consider myself one of your customers.



Maria Tait