State Farm

Customer Service Ratings and Comments

State Farm is ranked #34 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 71.80 out of a possible 200. This score rates State Farm customer service and customer support as Disappointing.

NEGATIVE Comments

7 Negative Comments out of 10 Total Comments is 70.00%.

POSITIVE Comments

3 Positive Comments out of 10 Total Comments is 30.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

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NO ONE WILL LISTEN....... I PURCHASED AN ANNUITY FROM SATE FARM IN TRAVERSE CITY, MICHIGAN. MY AGENT LOST MY PAPER WORK, SO HE CLAIMS ALONG WITH MY TRUST, THAT WAS GIVEN TO HIM ON TWO DIFFERENT OCCASIONS.

FOR TEN YEARS NOW I HAVE HAD MY ANNUITY WITH SATE FARM. I CAME DOWN WITH FIRST STAGES OF ASOPHICUS CANCER. I NEEDED TO TAKE OUT MONEY FOR MY MEDICAL EXPENSES AND STATE FARM REFUSED ME. THEY CLAIMED THAT THE PROPER PAPER WORK THAT I HAD GIVEN TO MY AGENT ON TWO OCCASIONS, INCLUDING THE TRUST WAS MISPLACED BY HIM OR THE ANNUITY DEPT.

THEY ADVISED MY TO CONTACT AN ATTORNEY, I WAS SHOCKED, THEY WERE HOLDING OUT THEIR HAND OUT WANTING ME TO INVEST WITH STATE FARM AND I DID, MADE THEIR GREEDY COMMISSION AND KNOW REFUSE TO STEP UP TO THE PLATE AND TAKE RESPONSIBILITY FOR MISPLACING MY POLICY AND TRUST. TO THIS DAY, THEY REFUSE TO RELEASE ANY OF MY FUNDS JUST UNDER $500,000 DOLLARS OF MY INVESTMENT TO ME.

THEY STRONGLY ADVISED ME TO CONTACT AN ATTORNEY. SHAME ON YOU SATE FARM. SO MUCH FOR YOUR MISLEADING COMMERCIALS.

TONY 3/11/10 10:16AM
State Farms website is the worst. Why do they refuse to put the 800# for customer service? It is always directing you to contact an agent. Well the agent's office is closed for the weekend and I have a simple question. Please State Farm give us access to your customer service #.
Anonymous 3/5/10 3:21PM
I cancelled my auto policy in September but State Farm continued to take money out of my bank account. I talked to 3 different agents since then and they all assured me that everything was taken care of and I should expect a refund check within a week. Then I got a note from SF that my policy was cancelled the end of December and they did send me a small check (under $25) but they owed me over $250. I even sent them a copy of the paperwork for the new insurance company stating that I had gotten insurance from another carrier back in September. I have now talked with 3 people on 4 different occasions and they all have said that the situation is taken care of and the check will be here in a week (or so). I asked them about cutting me a check today for the balance that they owe me and overnighting it but OH NO they couldn't do that. CALL ME A VERY DISSATISFIED CUSTOMER
penguin12 1/8/10 10:44AM
I was with state farm for 11 years and hadn't had many issues. however, now I can't get my policies canceled, they keep sending me notices that i haven't paid my bills, and I've asked them to change my name to my married name 6 times (on record) and it still hasn't happened. Nationwide treated me 10x better when I switched to them!
upset state farmer 12/8/09 5:36AM
first of all, i've been with state farm for almost 3yrs and never have accident i have tow cars both on state farm plus i have two life insurance with them. Dawn Stice wch is the agent in Lexington Kentucky she is very rude for an agent don't how to work with customer. she hung up the phone on me for just a simple information that i need and she has told me that we don't need your business you can take your car with someone else company so the same time she told me that i was crying and felt so sad because i don't deserve that i am very respectful woman i treat everyone with respect. so in opinion i think she needs some good lesson to know how to talk with customer. thank
Customer 11/24/09 12:13PM
no luck. Why does state farm make it so hard to get a hold of someone via telephone????
Anonymous 10/23/09 12:09PM
don't dare call them upset, how dare a customer do that. I am member for 9 years was hung up on 3 times when trying to call. I switched to Geico and am saving 231 $ every 6 months.

Stuart
Lexington, NC
State farm agent - Donnie Hamm
ncstu2004 9/30/09 9:04PM

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My husband and I have been with State Farm for over 10 yrs and have never had any problems with the staff or coverage of this company. Our agent is available to us anytime of the day and if she's not there she returns our call as soon as she can or a co-worker calls us right back to help us. We live in a suburb of Chicago Illinois so maybe people are just more professional and responsive in this area of the country. We love this company and would never think of switching to anyone else.
C Johnson 11/24/09 1:02PM
I just decided to check rates and State Farm had better rates than my previous insurer so I stopped by a body shop that is run by a long time friend and asked him which insurance company was the best one to work with in his opinion and he said that State Farm is the easiest one to deal with for him.

I found the local agent and his people to be very easy to deal with and they went out of their way to make sure that they had answered all of my questions. Bottom line is that they now have our car and home policy and I have almost 500 bucks to spend in a year.
AnOldGuy 10/31/09 9:10PM
I have always had a good experience with my local State Farm agent. I have never had a major claim (although I have done about 5 tow reimbursements), but have had many changes over the last 20 years, and tey've handled those just fine. They always answer on the first ring and have never needed to transfer me.

Taed 8/5/09 7:41PM

There are currently 0 Employee Comments for State Farm.
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Contact Information

Customer Service (Insurance)
888-559-1922

Complete State Farm customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

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