Step 2 Customer Service

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User Reviews, Ratings and Comments

Step 2 customer service is ranked #196 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 46.91 out of a possible 200 based upon 9 ratings. This score rates Step 2 customer service and customer support as Disappointing.

NEGATIVE Comments

8 Negative Comments out of 9 Total Comments is 88.89%.

POSITIVE Comments

1 Positive Comment out of 9 Total Comments is 11.11%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Step 2

    Customer Service Scoreboard

    • 46.91 Overall Rating
      (out of 200 possible)
    • 8 negative comments (88.89%)
    • 1 positive comments (11.11%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 5.0 Issue Resolution
    • 3.3 Reachability
    • 1.0 Cancellation
    • 4.3 Friendliness
    • 4.3 Product Knowledge

Add your review!

27
May

Posted by BTTJ


5/27/20 9:01AM

Ordered child bed. Got an order number and a shipping notification explaining it would be delivered in 5-8 business days and we would be contacted by the shipper. Was never contacted by the shipping company to deliver. Called Step2 after 12 business days, waited an hour and a half on hold, then was given the number of the shipping company versus investigating on our behalf. The number is not in service, and we cannot get a response from Step2 anymore. I will not buy any of their products, and I am out $500 for something that would really help for my growing family.

14
Jul

Posted by Anonymous


7/14/17 5:10PM

I recently purchased a step 2 sandbox and the side piece of the plastic just snapped in half now for the money I paid for it that shouldn't have happened I am very upset and dissatisfied

23
May

Posted by Ally


5/23/17 11:29AM

Customer service is terrible, they sent me the wrong replacement part and then would take it back plus they wanted me to pay for the new with outrageous shipping. A new steering wheel for a push car would have been $40. Ridiculous.

20
Jul

Posted by Pia


7/20/16 7:03PM

Hi I would like to thank yout for this amazing product. Radio flyer Babies love it. Ans it makes the mom life so much Easier have a Carriege in a bike and it's safe. U can trap the kids in. I would like to send u a picture of how many family enjoy the best product

17
Jun

Posted by Anonymous


6/17/16 11:43AM

Very bad customer service experience. The lady I spoke was suspecting us for the defective item.

20
Oct

Posted by Anonymous


10/20/14 1:15PM

I have a step 2 red wagon purchased just this summer
I'm very disappointed that the wagon did not even last one season
Both front tires are bent in and need to be replaced if that's even a possibility
Hopefully not all your step 2 products are made as cheap as we have purchased a few
Thanks for your time

08
Jun

Posted by Anonymous


6/8/11 1:19PM

Got through right away, but they wanted a FORTUNE for a replacement part--half the price of the item. It is NEW!! So I will return it instead and repurchase it--terrible customer service. I'll buy Little Tikes next time.

24
Dec

Posted by Anonymous


12/24/10 9:13AM

Getting a hold of someone is IMPOSSIBLE!

Add your review!

14
Apr

Posted by Christine


4/14/11 2:09PM

I had the best experience. I spoke with a representative named Christine and she was very prompt and friendly. Ordering replacement parts was quick and easy.

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Step 2 vs. Little Tikes
Step 2 vs. Radio Flyer
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Customer Service
800-347-8372

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