Telstra Customer Service Complaints - page 2

It took me nearly 6 weeks for them to get my address correct.

Then another 3 weeks to get my internet turned on.

Dozens upon dozens of phone calls (and yes, keep your reference numbers for the calls you make)

Every time I called I spoke with a different person and had to explain my problem all over again. To make matters worse I don't think a single one of their employees speak coherent English!

Then I get my bill. It was entirely wrong.

I'm fed up

I visited your Hobart Store to find that your lack of customer service was appalling. For a two minute replacement sim card I had to wait on a waiting list for 5o mins whilst others were served before me. What kind of system do you have in place to see to your customers needs. There were at least four telstra employees on computers doing contracts or whatever while at least 10 people waited to be seen to. How is this customer service? Another employee just taking names for her list which she could have seen to my issue immediately. Who is managing Telstras business. It is a joke! I will not bother returning unless I really have to. Oh yes Telstra holds the monopoly for phone providers so I will have to since my Phone,internet & mobile phones are with Telstra. I hope you look at this and revisit the way you approach your stores with your customer service.

I would like you to know how much I appreciated the help I received from
Tina Kantares assistant Manager of T (life)store at Macarthur square. She made life easy for me at a difficult time when my husband had recently passed away.
Thank you Tina

I have just been onto telstra customer service .I have an excess bill account which i wished to enquire about .The first port of call was overseas then passed onto two more overseas call centre staff befor ebeing transfered to staff who could finaly look at my bill.Kind of strange after all it was a billing matter.i never got any resolve to my issue and was finaly able to get out of them that i had gone over my capped plan by 500 mega bytes.At a cost of 10 cents a megabyte for over the plan this would amount to 50 dollars.I have a bill for over one thousand and they say i have not paid my bill or been paying them.My account that come in the mail has a thankyou for paying my last bill.Thye realy lack service the number of complaints on the internet about this company from a small population is huge.