TrueCredit Customer Service

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NEGATIVE Comments

1 Negative Comment out of 2 Total Comments is 50.00%.

POSITIVE Comments

1 Positive Comment out of 2 Total Comments is 50.00%.

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  • TrueCredit

    Customer Service Scoreboard

    • 0.00 Overall Rating
      (out of 200 possible)
    • 1 negative comments (50.00%)
    • 1 positive comments (50.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 5.5 Issue Resolution
    • 5.5 Reachability
    • 5.5 Cancellation
    • 5.0 Friendliness
    • 5.5 Product Knowledge

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08
Sep

Posted by Jennifer Paine


9/8/17 1:56PM

We were charged more and was told they added a bonus on to our account without us approving it. I asked to take it off because we didn't want it or agreed to getting it and refund that back to us and the surpervisor was so rude and wouldn't do anything for us. So we cancelled our service. He didn't care about loosing a customer when it could've been easily fixed.

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18
Jun

Posted by Anonymous


6/18/14 8:53AM

The number listed is in fact the correct number. Also when I pressed 6 after ivr I was in fact able to listen to a love customer specialist.

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800-493-2392

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