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Victoria's Secret

Customer Service Ratings and Comments

Victoria's Secret is ranked #83 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 52.05 out of a possible 200. This score rates Victoria's Secret customer service and customer support as Disappointing.

NEGATIVE Comments

28 Negative Comments out of 34 Total Comments is 82.35%.

POSITIVE Comments

6 Positive Comments out of 34 Total Comments is 17.65%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • Victoria's Secret's credit card company is the WORST...you mail your payment in sufficient time but for some reason they are the only company not to receive your payment on time. Then they charge you a $20 late fee, I then repaid the bill again so now they owe ME money but will not send MY money back to me.

    Do Not Buy VS 9/1/10 5:09PM

  • After spending thousands of dollars from VS & I've had my Angels card for over 10 years they called me today & told me I am banned from buying online. They said I was buying to much for personal us & selling it on Ebay. Can you believe it? Cut the card today!

    Anonymous 7/23/10 5:00PM

  • I recently purchased merchandise from Victoria's Secret. A week after I received my shipment, a duplicate shipment was sent to me.

    I received an email from Victoria's Secret threatening me that if I did not ship the package back to them within THEIR time frame, the cost of that duplicate package would be automatically deducted from my credit card. THAT IS AN ABSURD STATEMENT! Why should YOUR customers be forced to repair a mistake YOU made and then, if they do not ship the package back to you in the time frame YOU want, you write that you will automatically deduct money from their account!?!?!?

    I have spent thousands upon thousands of dollars with this company. For their rude and absurd statement, along with their ridiculous demand, I will NEVER use Victoria's Secret again.

    Leslie 7/21/10 9:13AM

  • I was browsing the internet for other customer service complaints, and it appears that my issue is sadly not unique. I was making a purchase during the semi annual sale in June 2010, and during this transaction the sales associate asks me if I want to sign up for a benefits card to receieve coupons, discounts, etc.

    I asked her three times if this was a credit card, and three times she kept saying that it was a customer loyalty card (and not a credit card). Well, I thought it was strange when she asked for my ssn for verification, but thought nothing of it until I saw the credit agreement in my bag later.

    Furious, I immediately called the number on the credit agreement. After 15 min of various automated messages, I came to this forum to find a way to contact a real person. After dealing with attitude from the woman at the bank, I requested that I be sent a letter of verification that the account was closed. Fortunately the letter did arrive.

    Unfortunately, this deceptive tactic could negatively impact my credit score!

    Anonymous 7/7/10 6:54AM

  • I went to my local store to redeem my free panty card, which is a nice perk for shopping @ VS and using their angel card, to learn they no longer carry size XL. The young girl working says, "You can get a size L." I don't think so. When I called customer service to complain about the fact they no longer carry panties in the XL size, she was rude and only tried to defend their "new marketing strategy". I will cut up my VS angel card and not shop at your stores anymore. How is that for marketing strategy?

    Anonymous 6/29/10 9:11AM

  • I bought a bra in April. I have never received a bill either snail mail or email. I forgot about this purchase because I rely on an invoice to remind me payment is due. If this was a reoccurring monthly bill I never would have forgotten it invoice or not, I keep track of them. I started getting calls from WFNNB, didn't answer because I didn't know who it was. Finally looked them up on internet and figured out it must be about either Gap, Express, or Victoria's Secret. I went online to all my separate accounts, all their websites are difficult to negotiate and often you can't get on. Only ones I have any trouble with are these. Finally I get through to my account with VS and I see a balance of $104. I don't know what it is for so I click on statements. Only statement on my account was April 2010 for the $65 bra. Not a May statement or a June statement. So I call them to pay the $65 and inquire about the rest of the balance. I was told by two very rude people "Jane" and "Justin" who could barely speak english that there were about $40 in late fees and fines. I told them I had never received an invoice and they essentially said I was lying and even if I hadn't why didn't I keep better track of my accounts. Huh? Then I told them I could prove I had not received anything online by researching my email history, which I did, they again told me I was lying. I said I would pay the $65 immediately, but was told that would be an extra charge of $10. I also asked to be sent the bills via snail mail in the future since clearly the email approach was not working and was told that would be a charge of $1.00 per month. Um, no. Long story short. Think this is a premeditated rip off. I will pay the $65 because I did purchase a bra but I will not pay their late fees and fines since they never sent an invoice. If necessary I will deal with this in court. I don't care if it is over only $40. I, for one, am going to fight this bull. I will never shop there again. They have lost a great customer of 20 years.

    Farcross 6/15/10 10:01AM

  • Victoria's Secret has the worst phone representative customer service I have ever experienced. Let me start by saying I am a 23 year old customer service rep. for a large financial company- so I have pretty reasonable expectations.

    Some problems I have had:

    1. I called to see what other sizes a bra that I had ordered on clearance was available in. The fit was completely incorrect- I ordered a 32C, every bra I own from Victoria's Secret is a 32C- this one didn't even cover my nipples. (not even close) The representative would not tell me what other sizes the bra was available in. Literally she refused and kept telling me to go online.

    2. I then asked what the accent colors were on a different bra I was thinking about exchanging the other for and she told me they were purple. I was eventually able to pull that bra up online and found out they are navy and pink.

    3. The shipment confirmation email you receive gives you a tracking number and a link. The link takes you to UPS' website. I called a different time and the rep told me the tracking number was not a UPS tracking number and treated me like an idiot for going to UPS. I told her I just clicked on the link in my email. She was not able to tell me which carrier the tracking number is for. (Upon doing some online research I found that its for USPS, fyi)

    4. My roommate recently called and to ask what the accents on a bikini top were made of, were they beads or rein-stones? The man told her they were pin rein-stones. Got the swimsuit- nope, no rein-stones, they are cheap plastic beads.

    5. In the same conversation my roommate asked how the swimsuit top fit, is it true to size, runs a little big, little small? The rep told her it runs big so a Medium should definitely fit her 34Ds. The top came, it is the smallest thing you have ever seen. It fits our other roommate (and still runs a little skimpy) who is a 32B.

    6. Same roommate ordered a pair of underwear pictured with an accent bow on them, the came without the bow. She called, they sent her a new pair and she had to pay to return the old ones (you cannot return merchandise to a store) The new ones came, still no bow. Again, she had to pay for shipping the new ones back.

    The representatives need to be trained better, have better tones (they are alway rude, they act like you calling them is bothering them), and have better technology that gives them correct information about the merchandise- not looking at the same picture online and making a random guess. I cannot believe a company of their size can be run so poorly.

    Anonymous 6/1/10 3:57PM

  • I went to Ridgmar Mall in Fort worth..the victoreya secret .I had return of the T-shert I never wearing have tag have my paper to show how I pay everthingis not one week yet ..the lady her name was tena she take the tag off and told me you can exchange not to return I told her why??? she told me becase the tag is clear was remove..I told her you did that righ now and she was rode she screem to me infront of people and I told her you know that I will call custmer servis and talk to them about and she answer you don`t know me you can`t becase I lie about my name and so soory please leave store..that is BS ..be honest to peple please take our money be honest ..who is this low class people you have in your store????????/ are you training them how to talk to people?? they even don`t know their name.they refuse to give you thair name they are so bad they don`t know the custmer return palcy they never help ..they try to just take money money sale with lie...please be honest to people I will try to take lowyer to help me becase that was shame on me be in that store the low clas lady screem to me.leave our store why????????.I report to mall securty about that manager of the mall that they found about the lady`s name she told me befor her name is tena .please don`t do this to your own custmers .I never back there me and include my students and all my familys and friends they don`t go to redgmar mall in fort worth..

    Toktam 5/9/10 8:37PM

  • The worst customer service in the world, the problems with the credit card are terribles also the interest rate is very high and nobody wants to help you.

    Anonymous 4/14/10 3:22PM

  • About two months ago I purchased the push up T shirt bra and loved it. The problem was that the edge (from the day of purchase) kept rolling up; making my T’s not so smooth. After a couple of comments that “You should get a better bra”, I decided to take the bra back (had misplaced receipt at this point)… I went to Arden Mall (Sacramento CA), and to my surprise the were very accommodating and helpful, The problem was they did not have the same bra in the color of original purchase, I looked around and saw several bras that I loved, problem, they did not have my size nor the color I wanted, at the point I shared with the sales associate that I would just go to Down Town VS…Wrong move, the moment I approached the register and shared with Nikki (the sales associate that attended me) the reason for my return. She gave me a hard time. She kept rei the company police about return with no receipts she also wanted to know how I was washing the bar, how I was drying it ect… Even after I had shown her the defected cup on the bra and shared what Arden was willing to do....I finally took the bra back and went back to Arden where they gave me store credit for. I did go back to show Nikki the store credit and to share with her, that there are sales associates with-in the company that care more about keeping the customer rather then humiliating them and losing a loyal VS customer.

    Mari 4/13/10 10:08AM

  • I am a VS Credit card holder for over 7 years now. They didn't send me a paper statement at all last month (my balance on the account was $2). I got one for this month with a finance charge(for $1) on it. Upon mentioning that I didn't get the statement, I was told (by the supervisor) that I should contact my postal service.(I get all my statements every month - how come there's was the only one that didn't make it!)She was extremely rude and said she would not take the finance charge of $1 off. I said that I paid all my bills every month in full and therefore should not have any finance charge show up at all. She said - I will not take it off since you owe us a balance of $2 from the previous month. SUPER BAD customer service....extremely disappointing....very rude...refused to give her full name after I said I would like to submit a complaint against their attitude....

    I HATE it when people like these make the credibility of the entire company go down this way. Wish there was a way to contact their HR or CEO to let them know how pathetic their service is.

    Anonymous 4/6/10 6:06PM

  • I'm adected to VS.. buying a lot..
    WEB
    for me and my 2 sister.. we used to have 1 CC. Lately VS is canceling my order cos i ordered different sizes.. why? My respond was cos me & my 2 sister (or friend sometimes.. we want to use the promo 75 off 250) ..They answered let them order separate.. i said why? "we want to establish their customer # and # of our customers.I said abt promo and shipping charges and 1 card also collecting rewards on it).. the answer was the same.LEt them order separate, paid separate, ask for CC separate.. It is like their pushing us to ordering more!!! We ere orderding like around $1000 before promo deduction..so it was around $700 for 3-4 girls..and form them it is not ok.!!!!! They said tehy have right to limit the purchases! Really???
    STORES:
    On the angel card is written, u can use multiple angel cards in a single trnsaction in the store (not online)..but it looks like IT IS NOT.They trying to explin me their system not allowing to do this.I wanted to spk w/manager.The girl came..after reading it for her and asking for explanation.. she said manager has a holiday now etc.. No manager, no one to complain..

    o_sana 4/5/10 10:19PM

  • Submitted complaint had spelling error, my $23.00 bill is "now" $45.00 due to late fees. Certainly they realize that I would have immediately paid the $23.00 had I received the bill, either on-line or through the mail. How ridiculous had they looked at my past billing records.

    Late Fee Rip Off 4/3/10 10:31AM

  • I have been a customer of Victoria's Secret for over 30 years. Within the last year I have paid on-line. Apparantly, they have not received the payments I am not receiving either paper or on-line bills until they have charged a late fee. I complained, they suggested it was on my end, or ask the Post Office. If it was my end, then why did every other bill paid to every other company on-line the same day reach it's destination, including Newport News which uses the same bank. I SUSPECT THEY PURPOSELY DO NOT SEND A BILL TO MAKE MONEY ON THE LATE FEE. My $23.00 bill is not $45.00 due to late fees. I suspect it is a ploy to make money....and why did I finally receive a paper bill, yet none for 2 months when the late fee accrued. This problem has only been with VS.

    VS Bank late fee RIPEOFF 4/3/10 10:25AM

  • Victoria Secret Credit Card Customer Service is not acceptable!! Last month I recieved my bill 1 day before it's due date & immediatley called in to Pay the bill. I was then told it would be an additional $10 charge. I didn't want to pay the extra $10 So I went into a store to pay my bill. They too, were unable to complete my payment, for unknown reasons. My efforts to pay my bill the same day I got my bill was unsuccesful because of that the next day I got a $21 late charge. I called VS Card costumer service to explain my situation, They didn't want refund the late charge. They said it was my responsiblity to pay on time,... but failed to see that I went to extra lengths even driving to a store 20 min away to pay my bill. This is the 2nd time this has happened to me, Getting my bill 1 day before due date. The manager was very rude and didn't seem to care. DON'T get a VS Angel Card!!!

    Anonymous 3/4/10 9:59AM

  • A big joke with only the people at the top making money.
    1. High turn over ( employees get thier hours based on credits opened, not sales of product (??) And to give an example- ask any employee how many hours they get for opening 1 credit card-They will not know-I promise u.

    2. If you have a problem with anyone in the company(associate,manager, district manager, or even higher) You have only 2 options, 1 contact the ethics hotline which is a third party that records your statement and passes it to H.R., Which then passes it down the chain of command(You can not contact H.R. directly, just voicemail that they do not return). The second option is to report to the next person up the chain of command that you have a problem with (This does not get recorded)
    3. Horrible Loss Prevention. The associates that were hired to sell merchandise, and are given hours based on the amount of credits, are the loss prevention. No one is constantly looking at the camera like real security. Thats it. And yes, there is no difference in pay when 1 store has high theft, and another does not.

    This is factual and there is very little logic to these practices.

    Debra 3/3/10 2:04PM

  • They have the WORST CUSTOMER SERVICE ever! DO NOT GET A CREDIT CARD THERE!!!! I did and regret it! Years ago, I ordered something that was the wrong size and sent it back. They said that they never received it, changed me for the item, and never sent me back the correct size. Thus, I cancelled my credit card and stopped shopping there for a few years. Recently, I decided to give them a second chance. I reopened my account and made a small purchase. I asked them to send me a new card. They never did. I tried to call them to make a payment over the phone but after much time on hold, I finally spoke to a representative and was told that I could not make a phone payment because I did not know my account number. I tried to make a payment on-line through my bank but since my bank did not have the account number, Victoria's Secret did not credit my account right away. They claimed not to have received that payment, so I paid for my purchase a second time plus a processing fee after finally receiving a statement with my account number on it (finance changes had already accrued). I closed out my account, and since they claimed to have no record of my original payment, I cancelled that duplicate bank payment. At this point, I had closed out the account, I had a zero balance on that account, I had already paid more than my original purchase, and was unhappy but I thought it was all over. A recorded phone message from Victoria’s Secret continued to call me repeatedly and charge me a “returned payment” fee for canceling the duplicate payment (plus finance charges that they were assessing monthly on that fee for the canceled duplicate payment). I finally just paid the additional fee just to make them go away but still do not feel that I owe it! PLEASE LEARN FROM MY EXPERIENCE AND NEVER SHOP THERE!

    Rebecca 2/23/10 5:28PM

  • I had an online purchase 3 months ago. Since November 2009 they are trying to send my merchandise and still is pending. On my numerous e-mails they are continuously replying that my order has shipped via Brokers World Wide, which is a brokerage company that ships with many different carriers depending upon destination, size, value, and time frame for delivery. BWW forwards the package to your local post office once it arrives to your area. Your local mail carrier will then deliver your package. Please note that BWW does not provide them with a tracking number for your package.
    After all these months they came back to me by telling me if I would like a refund or a replacement for the package. I asked refund and the shipping cost was not included in the credit!!!How do they dare to charge me the shipping cost???can I protect myself?

    agapi 2/18/10 10:39AM

  • My bra broke after 1 wear and since I did not have my receipt or tags they directed me to corporate. This is where it all began.... the only resolution they offered was a $45 card they would send me for another bra (the one I bought was $65 by the way). The lady told me they don't even make $65 bras. I said well then that is another problem, I must have been over charged. I am not going to take a credit to buy another crappy product. My other option was to pay to mail it to them and if they deemed it was broken they would credit my card and send me a gift card for the shipping I paid. I don't want a gift card for my $5 shipping... I want it credited to my card. When I asked to speak to somebody else the lady Sandra would not let me. Horrible experience.

    Emily 2/15/10 2:06PM

  • A summary of my customer service experience:
    1. Received a call from someone that barely spoke English - thought it was a scam.
    2. Called to discuss account and was hung up on.
    3. Called and asked for a supervisor and was hung up on.
    4. Called and asked for a supervisor and no one ever picked up the phone.
    5. Called again and ended up paying their $10 fee to just be done with the situation.

    Have had an account for several years and will likely be cancelling.

    emly859 1/30/10 11:03AM

  • My holiday shopping was limited with a seriously broken ankle & cast to the knee. We ventured out Christmas Eve morning as I was feeling a little better. We went to 8 stores in a basic mall with me in a tacky wheelchair & my husband stopped at Victoria's Secret. We bought 2 night shirts & 2 short gowns. The sales people at the crowded Hanover VS were very helpful though not extremely knowledgeable but we appreciated the help.

    Guessing sizes with limited selection so I asked about returns. "Just keep your receipt". So Christmas came & I tried everything on. The 2 night shirts just didn't fit. Smaller nightgown was great, the other too big.

    My husband was busy on the 26th, So my son took me to VS at an upscale mall (1st store didn't have color/size). What a mistake! We weren't going for long so I lumbered in on crutches. From the moment, I walked in the store, I felt invisible. This store was almost empty but the salespeople were busily chatting to each other & folding items looked orderly. We moved past two of them, I looked over for help but they were just too busy. By the next pair, I just stopped & stood there a couple feet away. I finally interrupted them asking for help finding item/size. She helped find the item I was trying to exchange & when I asked her again to help with finding a size she did under some duress. At one point, she was going to just walk away...

    So I thanked her despite the attitude & went over to the cash register. We stood there in the midst of 4 other customers & I guess because there was no one standing behind me, they took one person off the register versus keeping them on to get us through. So 5 minutes later, I'm tired & a young woman starts waiting on us. She couldn't grasp returning two items & exchanging the size on a third. I might as well have been buying the moon. All items fully tagged & full receipt but she would only give me a store credit BECAUSE I didn't have my husband's physical credit card. All I wanted was his account credited. "We can't possibly do that." Both her words & nonverbals communicated that I was the problem, not true. And when I asked if I was supposed to come back on my crutches because they wouldn't do a refund, she almost laughed in my face. So a manager stepped in, explaining that they didn't have the technology to credit me & yes, I would just have to come back "crutches & all". Both were condescending & lacking any customer service. Great job Victoria Secret Hingham Mass & corporate for bad return policies! Don't look for my business...

    KAT 12/27/09 12:26PM

  • I have been requesting an invoice by mail for 5 months now. Evidently someone dropped the ball in filing this request. I returned two items and assumed I had a zero balance. Recently World Financial Bank has been calling every day asking for a collection. I do not have credit card dept. I would have gladly paid my balance in full, however I should not be responsible for late fees if I have no record of a balance. My experience has been so horrible that I canceled my Angel card and plan on NEVER purchasing anything from Victoria's Secret again. I've had to speak to people in 3 different departments and no one knows anything about this ordeal. What do I have to do in order to receive a paper bill?...disconnect my phone?

    Anonymous 12/14/09 8:16PM

  • I went into the V.S. store to return 3 items, all tags on, never even been taken out of the bag. Was followed to check out, ignored, refused refund, asked for manager, she said "I AM the manager", looked like she must have been about 12 yrs old, asked for corp ph#, tossed it to me and said "they'll just tell you the same thing". Sheeesh!

    Anonymous 12/11/09 10:16AM

  • They could not inform me about any of the charges or procedures for international shipping. They were slow to respond to customer service queries about a returned package, and repeated very similar form responses which were entirely unhelpful.

    Geraint 11/13/09 7:21PM

  • the sales woman sized me completely wrong, and couldn't have been more wrong, in fact. it took a macy's sales woman who sized me correctly to realize how little knowledge the victoria's secret sales lady actually had about women and the product she was peddling. now that i know how incorrectly i was sized, i realize that it's a bit like trying to squeeze anna nicole smith into an A cup. they had me measured at a C when i am actually a DD!. thank you macy's lady for saving me from more discomfort and embarrassment and shame on you, victoria's secret.

    pippi 10/30/09 2:15PM

  • i had ordered a bra from online and the girl was rushing me off the phone. when i got of the phone and received confirmation email the bra size that was ordered was wrong so i called the customer service up before they took funds from my credit card and explained to them the order was wrong and was told sorry they can't change it reorder the correct item and just return wrong item back

    brneyes 10/2/09 11:10PM

  • I actually had a horrible in-store experience with a very snobby younger employee. Upon purchasing some items on the last day of the semi-sale, I inquired as to whether it was an additional 50% off as the sign posted above the rack said. The young woman ringing up my purchase said, they're already on sale, how much more off did YOU need? Implying that I was asking too much. I am not a confrontational person so I just shut my mouth and let her finish charging my purchase. However, inside I was reminding myself never to visit this Victoria's Secret ever again. Little to her knowledge, I am an extreme Victoria's Secret customer who was just looking for a good deal. As for now, I am debating on returning my deceptive purchase.

    swtchinchilla 1/22/09 12:42PM

  • I purchased my usual make-up plus a compact with new shades. After using the new colors twice I realized the product was not one for my skin type. It had an ingredient which stayed on the top of my skin and was very unattractive.
    I no longer had the box but had a receipt and returned to VS in good faith thinking they would stand behind their products. I only asked that the product be exchanged. Both the young girl behind the register and the manager, a hefty young lady, informed me that the VS policy was that "once a product was used it could not be returned." If the compact had been used to the point of being even obvious I might could understand (though I work customer service and know that customer service is the only difference in most businesses today) but that was not the case. Because of your policy I will not be shopping at VS again. You do not have make-up items that cannot be found elsewhere. The VS empire is large and I know from the attitude of the employees I dealt with they won't miss my support or the support of anyone else I might influence with my experience.

    Anonymous 11/17/08 4:50AM

  • Submit your comment >>
  • I had an issue with the online same day 'chat with a computer and not a real person' feature. The bank account that it put my payment on wasn't correct, and I was worried that I would be charged an overdraft fee. I called the customer service and Katie handled it wonderfully! She took the time to listen to my worries and quickly changed the bank number on the payment. I was off the phone in less than 5 minutes!

    Anonymous 7/2/10 6:00AM

  • Tonight I tagged along with my daughter to shop at Victoria's Secret (Toms River, NJ)
    While I was there I looked around and found a bra that was what I was looking for, so I tried it on. It was totally the wrong size. I had asked the lady who worked in the bra dept. if they had more like it but in a different size....from that moment on, I felt that an expert was in control! She somehow knew the exact size I should have been trying on and showed me other similar styles that would work for me. After I tried them all on I found the one perfect bra for me, so I bought two! The sales associate's name was Donna, and she made a customer for life in me! I walked out of the store tonight very happy and FINALLY with a bra that fits me perfect!!

    Anonymous 4/8/10 8:49PM

  • I had ordered a dress that was accidently shipped to my billing address rather than my shipping address. I called Victoria's Secret customer service and they were incredibly helpful. They sent me another dress absolutely free of charge and they were so understanding and I was on the phone for less than 5 minutes before they fixed the problem! Easily the best customer service experience I had.

    Anonymous 11/22/09 6:46PM

  • my sunglasses were lost in delivery so i called customer service and Angie is shipping them to me overnight o i have them in time for vacatio! She was awesome-GREAT WORK VS!

    bridgetbell75 7/23/09 7:57AM

  • My customer service with VS has always been outstanding. Keep up the good work you guys!!!!

    Diva1 1/30/09 11:58AM

  • Wow, that was really painless, I hit the zero and another prompt and received excellent customer service!

    Anonymous 1/19/09 2:20PM

  • Submit your comment >>
  • I am an associate at Victoria's Secret and am extremely disappointed to see all of these negative reviews. At our store, we work hard to positively correlate customer satisfaction with team sales goals. I noticed that many of the issues people were having were through online or catalog; these are separate companies than our physical stores so I cannot speak for their mistakes. However, I can say that at our store if a customer had a complaint or question, we would do our best to assist the issue or answer the question. At stores other than Victoria's Secret, associates also paraphrase return policies, making them sound more lenient than they truly are. You can find a return policy statement on the back of any reciept! It's very straight forward and not all that strict. Sometimes people are annoyed but they have to realize this is not Nordstrom! If you have an issue with a particular employee, report it to a manager. If it is a manager, ask to speak to the STORE manager because VS has like 4 different managers but only 1 is head honcho. Please don't write off VS it's a great company to both work and shop for! Also if you don't want to be pressured about the card just say you know about the program and are not interested and we will leave you alone. Happy shopping! Hope your future experiences are better- xo

    vs98004 3/18/10 9:54PM

  • I work for the wfnnb aka the bank that owns the credit card. If having trouble getting thru the automated system on our phone number when it asks for account number hit pound when it asks for the account number again hit pound again get you right to us. Please be aware we only do things dealing with the credit card anything to do with orders returns anything like that you would need to speak to catalog. if your not recieving your statements just give us a call, we are able to send a statment thru the mail and it will recieve within 7-10 business days.

    Anonymous 12/19/09 2:40PM



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  Company News  
Victoria's Secret Goes Mobile Secretly
Other features of the mobile site include "click to call," which connects mobile users directly to a customer service rep, "should they need to actually speak with someone," writes Giselle Tsirulnik. But when she asked Victoria's Secret for a comment ...