ViewSonic Customer Service Complaints - page 2

Worst company I have ever had the displeasure of trying to work with. Sent them a defective monitor. They sent me back a different monitor (lesser quality product) and changed the information in their system about what I sent to match what they sent back to me. The returned product is defective too. When I contacted them about the junk they sent me, they said their was a problem because MY information does not match what's in their system. I HAVE MY RECEIPT, but that doesn't matter to them. Talk about an absolutely worthless company and their people. Given the quality of service they deliver, they might as well not bother to answer the phone because, in the end, they're going to screw the customer every time. Will NEVER BUY ANOTHER VIEWSONIC PRODUCT and will pass my experience on to EVERY PERSON I EVER MEET. Might just go hang out at retail stores where Viewsonic products are sold just to warn others.

Warranty is an absolute joke. I was sold a defective product and the company does nothing to take care of it.

I'm going to be very brief because I am so disgusted with Viewsonic's RMA dept. They've had my hi-res monitor for months. They've offered to send me two different alternative monitors of lower quality. I will never buy another Viewsonic monitor and I will tell everyone I know not to buy this brand. Their RMA people are rude, lazy, and apparently not capable of doing repairs.

I was pretty pleased with my original Can$300 something Viewpad 7 purchased in Canada but unfortunately it broke down suddenly within 6 months of use. I followed Viewsonic's online support's instruction to return everything in the original packaging to their office for a repair or replacement. The earphones, power adapter and the faux leather tablet case/cover were so well-kept that they're sent back to them with my defective VPAD 7 like new. I spent extra money to send the parcel via overnight express to their office on Dec 11, 2011 and they received and issued the PMA ticket number R1057869-1 on Dec 12, 2011. Then they took one full month to return another to me and I finally received the parcel on Jan 11, 2012. But what I have received from them are disappointingly the following:

1. A refurbished VPAD 7 of an older serial number without front and back screen protectors, my expensive screen protector that I sent with my original tablet is also missing. I don't really mind this though.
2. The original set of handfree earphones is missing (now received back after weeks of complaint).
3. The power adapter is dirty and covered with lots of sticker glue. And it becomes hot after plugging in for a short while.
4. The USB cable becomes a very cheap dollar shop one instead of the original one.
5. The faux leather tablet case/cover is old and torn and pressed with wrinkles as if it has been opened and closed 1000 times. It is loose and some tread-lining on the side is broken. The elastic band that's used to hold the cover is also loose. It is also not flat, with protruding sewing material from the inside of the flip cover that unduly scratches the screen of the tablet when it's closed.
6. Worst of all: While my original VPAD 7 had an Android v.2.2.2 ROM, this returned one only has the very buggy v.2.2.1. Some of my purchased Apps cannot be restored or run on it.
7. This returned tablet has problem reading my microSD. While I had no problem using a 32GB micoSD on my original VPAD 7, now at least 9 out of 10 times I have to reboot a few times or reinsert the microSD to get it working even when the microSD is only 8GB.
8. The GPS sensor has a problem that the coordinates and directions are deviated.
9. Even the packaging box is torn and pressed

It is highly ridiculous that they took away my 6-month old Viewpad 7 when I sent them back last December for a repair/replacement but they replaced it with a very old and still problematic one featuring a very buggy and even older Android ROM of version older than mine after having kept me waiting for a full month instead of 14 days as they claimed for the turnaround time.

They seem to be just swapping faulty ones, and give customers even worse ones, depending on the customer's luck.

I have contacted Viewsonic numerous times for this issue but they either ignored my complaint or took ages to reply. My messages were not responded even when they're addressed to Viewsonic's chairman Mr James Chu.

And now they kept me waiting for months for their resolution and finally today (Jan 30, 2012) they ridiculously replied that they could send me back a new one only if I had a receipt that showed the corresponding purchase of my tablet was made within the last 30 days. What's the fool's logic for this? They know clearly it's purchased a few months ago already before I sent them back for the repair/replacement. Even their last reply took more than 30 days!

9/9/2011 Shipped gtablet to service for repair – unit not charging.

9/23/2011 Tablet returned . Charger working fine but tablet now has stuck pixels(bright blue) and case creaks, plastic to plastic noise, mostly in upper right corner. Appears tablet not reassembled correctly. Both problems did not exist prior to repair.

9/23/2011 Called gtablet customer service, the person I talked to took all the info about the problem and said he would contact me in 15 minutes after checking with the person who worked on my tablet. While on the phone he looked up the repair order and said the motherboard was replaced. Never heard from them again.Called again a while later and had to leave a message as tech support was busy. Again no return call from support.

9/26/2011 Contacted Viewsonic customer support via email regarding lack of reply from gtablet support. Received an email with a case number (C1115399) and was told my case had been escalated to corporate and that I would be hearing from them in 24 to 48 hours as that is the typical amount of time to get an answer from corporate.

10/5/2011 Called Viewsonic customer support as I did not hear back regarding email of 9/26. Lady said would again escalate case and stated I would have an answer within 2 days. She also said I should get a replacement tablet as tablet shouldn’t have been returned in with newly created problems. Again never heard back from Viewsonic.

10/13/2011 Talked to Steve at Viewsonic customer support – explained the problem. Once again was told case would be escalated and guaranteed that I would hear from someone in 2 days or less.

Now it is 10/24/2011 and have yet to hear from Viewsonic. Has anyone at Viewsonic got a clue how to deal with the public. Obviously you don’t get many repeat customers. I am now retired, but used to custom build and sell computers. My preferred monitors were Viewsonics as your products and customer support were great. It would appear that is no longer the case.

Finally received a email from Viewsonic telling me Gtablet support would be contacting me. Gtablet support now wants me to send them the unit they screwed up, again at my expense, so they cant take another couple of weeks, and probable ship me a more screwed up unit. Again contacted Viewsonic corporate and they refuse to help.

Stay away from Viewsonic as their customer service, once great, is now non-existant.

I bought a 120hz monitor for 3D, it needed some repairs so I sent it in. When it returned, it lost it's 120hz and now is ONLY 60hz. I'm not dumb, I'm using a Dual link DVI and I have 2 other Identicle monitors for Nvidia 3D surround... I contacted them, they said "The HZ is not a part of your monitor, that is a part of your Graphics cards settings." I said, yes but it doesn't go above 120hz like it's does with my other 2 monitors. Then they said "Nothing was done with your repairs." I'm totally confused, it's worse the BROKEN NOW!?!!?

The android upgrade for the Viewpad 10 doesn't work on my device. I though all I had to do was contact their Customer Services. How wrow was I?

No support whatsoever despite numerous requests, only evasion from the most useless individual called "Mark".

I have asked for contact details about who to complaint to, and all I get is a "Thanks for your message".

NEVER EVER BUY VIEWSONIC!!!

I sent a g tablet back to Viewsonic on February 14th. When I call to find out were it is I am given a complete run around. They are unable to find my tablet and will not replace nor refund my product. Be very careful when purchasing from Viewsonic!

First of all, they will not provide you with a prepaid shipping level unless it's within the first 30 days from purchase. Great warranty service! So then, the guy tells me for warranty that once they recieve it, it's a two business day turnaround to get it fixed and returned to me.

So I call back a week later and provide the RMA # to check the status and the guy tells me that it's 14 business days to get it fixed. Way to give false sense of security when sending it off! Stay away from Viewsonic.

I work in IT for a large corporation. I sent a monitor to Viewsonic for warranty replacement but they sent it back to the wrong address. They BLAMED me for giving them the wrong address, which I had not. They refused to resolve the problem or ship it to the correct address. I spoke with Mitch, Badge #1655, who, for a Customer Service Manager, was very obnoxious. Viewsonic cannot own up to a mistake when they make one, and the customer is left to clean up their mess. This is the kind of company that I would definitely avoid purchasing monitors from in the future.

I cannot comment on their service: why? Because the number they give is not recognised for connection by my national telephone provider, FranceTelecom. Since I cannot speak to them I am stuck with a system which plays everything at double speed through my computer, reminding me acoustically of the Chipmunks!

Two year history of trying to get a repair for a 47" LCD TV. Finally arranged a replacement and shipped my defective TV off. They assured a 5 day turnaround. It is now 49 days and multiple contact attempts later, and still no resolution or replacement of my TV. They are still holding $1400 worth of MY property. Repeated promises to "escalate my issue" have resulted in no action.

I work I.T. at a large corporation, and just had to send 10 mointors back at once, which is very displeasing.

Sence im sending so many back at once I asked how much an upgrade on one from 15' to 22' would be and was stone walled by the help desk operator.

from this point on I will no longer use ViewSonic monitors.

Worst company Ever! My tv broke after 1 month and took 4 months to get it fixed. After they "fixed" it and I got it back they had damaged it and just returned it to me. So they fixed the first problem and broke some thing else. It is now 6 months later and I am STILL waiting for a replacement. They never replace the item with new items only fixed ones. Please save your money and never deal with them. I thought I was saving 150.00 dollars and after the shipping the tv to the 2 times I spent over 200 MORE.

Run far away from Viewsonic and all of their products.

Monitor died seven months after purchase. Has a one year warranty. Viewsonic says its out of warranty and they don't have to fix it. JUNK. Terrible customer service. Purcahsed at Walmart, another mistake!

I wouldn't trust their 48 hour replacement. I had my units DVD player die with about 10 plays. I sent it back in the new box with all documentation and they said I didn't qualify for 48 hr. turn around. How about a month to fix a 15 minute job. Not going to recommend Viewsonic to my family and friends either.

Don't ever buy a View Sonic product. I purchased a View Sonic monitor through Dell, and out of the box it had a dead pixel in the middle of the screen.

After several attempts with both Dell and View Sonic to resolve this issue, I was told that because of the "4 dead pixel" policy, it could not and would not be replaced. I was also told by a customer care agent that if she got a monitor with a dead pixel, she would not care. Now there is good training at work. I don't care if this is an industry standard, I am a customer, and I am not happy with the product that I PAID my hard earned money for. In these tough economic times, they should not be turning their backs on customers, they should be trying to KEEP them.

I can guarantee that I will NEVER purchase a View Sonic product again, and I will make it my personal mission to tell everyone I know the same. We all know, word travels fast. I also have full intentions of filing a complaint with the Better Business Bureau and the NYS Attorney General against both Dell and View Sonic. Although, I'm sure with their "stellar" customer service to this point, they could care less. Big companies always get the "Who cares about one customer" attitude. View Sonic is no different, and it is a shame.