ViewSonic Customer Service

I bought a VX2252mh it never did produce a good sharp picture on any PC I used with the monitor. I just figured that I bought a pretty cheap model and this was just typical. Until couple years later I purchased a Dell monitor about on par with Viewsonic in specs. It was so much sharper with same PCs and connections. I was blown away about how better it was to look at.
I contacted Viewsonic support but they offered little but canned messages to troubleshoot. In the end I concluded that the Dell actually had a IPS screen while the Viewsonic was using a TN screen. I guess maybe Viewsonic wanted a slightly faster response time? Or just wanted to save money by using a TN screen vs a IPS one? I've read other reviews on higher tier Viewsonic which have issues as well. I doubt I will buy another Viewsonic monitor, I own two Dell's now both of which I am more satisfied with than the Viewsonic.

Their customer care number is wrong , you have to try many portals to find one that works . The lady who finally answers is rude , and they only reply via email . We received a new damaged product . You'd think the company cares about its reputation. This is why we should start reading reviews before buying a product

Purchased X100 4K unit. excellent when working but the customer service is diabolical! they keep you waiting on the phone for 45 mins plus before answering, and when they do answer they don't sort the issue out.

Good job its got a long warranty as its going to take 6 months to get a reply from them.

the must be some regulator you can contact to solve issues

I bought a monitor from Viewsonic, after 2 months it went out, I called them, they refused to refund me, hung up on me numerous times. They sent me a replacement that had been knifed up the back of the monitor and the screen was completely cracked and had finger prints all over it. To make matters worse, it wasn't a new monitor as promised and it was the wrong model. I called back and they told me that they don't carry that monitor anymore now and that if I want a new one I will have to wait "A couple of months" for the new version to get in stock.

After having purchased a multitude of monitors from this company. I was denied warranty on a refurbished monitor because it was over the warranty period. I had purchased it in Dec 2019 did not open the box to use it until 5/22/20. Even though it was not used at all was denied warranty. Dead right out of the box. DO NOT PURCHASE A REFURBISHED VIEWSONIC MONITOR !!!! I'm out the 210 dollars ad ebay can't help.

I ordered a part for my projector paid for it to be overnighted I placed the order on June 28th a Saturday so they were closed which is fine I will get it the next Tuesday than it's now July 8th and still don't have it. I called their so called customer service where the automatic answer said they would call me back. 3 hours later I tried again after not getting a call and of course had to go through the automatic scroll which is terrible then placed on hold. They informed me they were closed for the week but couldn't change my shipping information unless I cancelled the order. So I did once again paid for the increased shipping to overnight to learn once I called FedEx that it did not get picked up that day and the label was just made moments before I called. So they had no problem taking the insane shipping fees but did not help or solve any problems they only added more once I reached out to them and still couldn't get me my parts on time. My advise is pay the extra 20 bucks else where and get the part going through ViewSonic is a waste of your time. If buying a new projector go else where because if it breaks good luck getting parts or it fixed could take months maybe years..

There is no Customer Service at ViewSonic just an unwillingness to deal with a problem. We have a monitor, one of many we presently own and have owned, that started with a red line down the side and only grew. The assistant, using the monitor, captured the initial line and all the lines that eventually took up the whole screen. They claim damage, which is not the case, and refuse to look at the pictures. We will never buy another product from this company and I would suggest anyone looking to buy a product research the product and the service you will receive from this company.

Appalling customer services.
Less than a month after receiving the monitor it's showing a red line vertically.
I receive a text implying they'll pick it up - leaving me with no monitor.
Ringing through to repairtech - they are bordering on hostile, belligerent and unhelpful. Do they care? Nope.
Do they have a method of escalation. Nope.
Would I buy another 'quality' monitor from then. Nope.

I would like to voice my concern about this company. On the surface it looks shiny and vibrant with great website nice and colorful with seemingly great customer care right?

Not in my case, I purchased a monitor online and within one month it went bad.....I was sent an email with detailed instructions on how to get a replacement. Part of the instructions said to ship it back to Viewsonic. The postage was 44.00 so I figured that would be easily credited to my credit card no problem no fuss right? ..... NOT the case. I spoke with Jacqueline A. @ ViewSonic Customer Support who said I should have called first if shipping was a concern and got a shipping label sent to me. Really ? WHERE in the instructional email did it say to do that? So let me get this straight , I bought a monitor from Viewsonic for over 200 dollars it stopped working? Now to get it fixed I have to pay 44.00 shipping and the cold shoulder from customer service? You're a large corporation and you're ripping a consumer off for 44.00 ? SAD...... I have no working monitor , so you want me to wait 3 more days until you ship me a label? I actually thought with this big and reputable company it was not a big deal. To this day 2 weeks later no one will return my email

I would like to voice my concern about this company. On the surface it looks shiny and vibrant with great website nice and colorful with seemingly great customer care right?



Not in my case, I purchased a monitor online and within one month it went bad�..I was sent an email with detailed instructions on how to get a replacement. Part of the instructions said to ship it back to Viewsonic. The postage was 44.00 so I figured that would be easily credited to my credit card no problem no fuss right? �.. NOT the case. I spoke with Jacqueline A. @ ViewSonic Customer Support who said I should have called first if shipping was a concern and got a shipping label sent to me. Really ? WHERE in the instructional email did it say to do that? So let me get this straight , I bought a monitor from Viewsonic for over 200 dollars it stopped working? Now to get it fixed I have to pay 44.00 shipping and the cold shoulder from customer service? You�re a large corporation and you�re ripping a consumer off for 44.00 ? I have no working monitor , so you want me to wait 3 more days until you ship me a label? I actually thought with this big and reputable company it was not a big deal. To this day 2 weeks later no one will return my email

Monitor broken in the same way within 2 weeks after they fixed it, they claim it's a different problem and ask for money AGAIN lol.

Worked great! I pressed 2 for return request, rep answered, asked me to email a photo of the problem I'm having with the monitor and gave me a case number. They will evaluate the issue and respond.

I have got a Projector from US to India and all was till the powersupply unit failed after 6 months! I have been running around from all their support mail and RMA so called which is worst and they never bother to reply even after sending reminders, all that I got from them is we in india do not support outside country support so please get it fixed from the place you purchased!! they F^%%^ expect me to go to US shelling 4 times cost of this Projector and get it repaired! what a pity in today's world of fast service this so called brand should be banned for ever!

Viewsonic doesn't have own warranty service location in Canada,they are using third party company called NESA. I send my monitor to them 2 month ago, they are still waiting for parts when I called them this morning, good news is I can request a replacement unit because the repair process last more than 21 days. bad news is I have to wait another couple weeks.
Anyway, 2 months without any renew info or contact is too long, Viewsonic doesn't really take care of their customers.

Are you kidding me? I have to pay $60 to ship back this monitor that stopped working after 4 months? AND I have to find a box for it? AND I have to wait 2 weeks for it to be repaired?

Garbage.

ViewSonic does not care about the quality and reliability of its product. It does not care about customers.

For two months, I have e-mailed this company willing to settle for instructions on how to repair a VA903B LCD monitor.

They denied any assistance. He sends me this careless message on the end of his Friday shift.




Subject: RE: Viewsonic--Jerry Madrigal--Written Instructions for Solder Repair 053013



"Mr. X,

I wanted to follow up and let you know that I cannot provide any written instructions. I gave you video link as a courtesy but give you any written information would will be against policy. I’m sorry for the inconvenience.

Sincerely,

JM"


DO NOT PURCHASE ANYTHING FROM THIS COMPANY. THEY ARE SOULLESS ABUSERS.

I am Mr Ranjit I had a bad customer service experience of viewsonic.I thought I would share it with the blog community as a means to help learn what your staff should not do when a customer/client is dissatisfied.

I bought viewsonic LED in the last year.but now its having some issues in the lcd display.i was complaint in the viewsonic service centre on 30th mar 2013.They sent the engineer (Mr. Sagar) on 1st april 2013.he was come from next address (ACCEL FRONTLINE Unit no.326, 3rd floor, Pragati industrial estate, N M Joshi Marg, Lower Parel) He was checked The LED & he told their might problem with LED panel or main Board.then He told me I wil solve the Issue in next seven working days.I was agreed for that.but till now he is not to call me and not to give any information about the material.and when i was called in the accel Frontline they were talk very rudely with me.they are just give me only one answer. The material is not delivered & we dont know when it is delivered.

So i request you that please take a very quick action about your service and also staff.

And please reply me about my complaint on my Email


Thanking You.

I own two projectors from this company, both of them have bad power supplies after only two years of service. I contacted them for the warranty repair, and ended up finding out that not only do I have to pay for the shipping to them, but it will take them 3 weeks to service the unit once it arrives. The 3 week mark came and went, and after calling to see when the unit was being shipped back to me, I was told that it would be shipping tomorrow. Tomorrow came and went, and I was told that it would be shipping out within the next few days. After a month of missing two projectors, I am just hoping that either of them come back at all! There was a time when I was impressed with ViewSonic, but it seems that time has come and passed as well.

I ordered and received a Viewsonic monitor Feb. 25th, it did not work. Support worked with me for quite a while, and then stated it should be returned for replacement. They gave me RMA, they received mine on 3/7 but still haven't sent me the new replacement. Now they say they are out of them and are looking to find one somewhere to ship to me. Each message states 24-48 hours and I have to bug them each time for an update. Last time I'll buy from them.

Have an outstanding issue not resolved by Viewsonic for about 3 months now!!!!!!!!!!!! It was for my 10" Digital Picture Frame. The remote was not working and a replacement was to be sent to me. About 3 months later, still no word. Sent numerous emails to chase and all they can do is provide some words about "valued customer" and "appreciate the opportunity to assist you" usual wording.

Placed an order with them, a week later they said it's was canceled for reason CC not approved. I ordered hundred and hundred of items using my CC. This company is a joke.

they give contact number for support services but this number for customer services they are useless people and they have no technical person in hole company around the world I did mistake to by view pad 10

this is the worst customer service in Canada, I would never ever buy a viewsonic product because their warranty does not cost anything. We have viewpad7 that broke during the warranty period and was sent for exchange. They still did not send me anything and it is 3 months since the case was opened. Avoid viewsonic or you can fall in situation that you paid for expensive product and you can not use it.

i bought a tablet and it had to be fixed one time then it broke again they said that they would replace it . so i mailed it to them and then they said it would be shipped out and at my place within 5 to 7 days it has now been 56 days and they have lost my tablet and say that it has never made it there but i have the paper work from canada post that says that they did get it and they did sign for it i have phoned them about 30 time and tryed to find out if anything has been done on this and i get the same thing every time that i phone they say it will be shiped soon or they cant find it or its in calaforna or the rma dep is closed for the night i dont think that there is anything else that they could say that would not shoke me i did phone agin today and they still say that they cant find it i will not every buy from them again and if i am in a store and see someone trying to buy there things i will make sure that i tell them about all the problem that i had and that if i was them i would not buy there things soon there will be legal action against them sorry to say buy good luck to all you others out there that have they viewsnoic garbage

Do not EVER buy a Viewsonic monitor if you have any hopes of getting warranty work done. They are dishonest and do not care if you ever get satisfied. My monitor has been out for 3 months and all they want to do is offer me subquality alternative RMA replacements. They ARE THIEVES.

Absolutely amazing on the projector warranty!!! My projector was 2 outside warranty window and they still allowed me to send it in !!

Just got off the phone with Viewsonic, no hassle, no automated systems and friendly quick service! In todays world where everything is automated and it takes forever to get a person on the phone, it is nice to find a company that has people working for them instead of machines. The young lady that helped me was quick, efficient and friendly. Two thumbs up!

Must be one of the lucky ones. They treated me great. Friendly and knowlegable.