Vocalocity Customer Service

Sad experience - Have been a customer for over 3 years and never had any issue paying my bill on time. Recently my credit card was compromised and I am awaiting the arrival of my new one. 10 days after my automatic payment was due the service was suspended! I was charged a $25 fee for being suspended. Vocalocity charges 1 month in advance so it's not as though I was actually "late" on my payment. I had even phoned at the time my card was compromised to inform them there would be a delay. When I phoned to reconnect they charged me an additional $25 recconect fee and explained simply that there was nothing they could do as the entire system is automated and they do not take into concideration how long you have been a customer who has never been in arrears.
When I explained that even though I was recconecting my service I plan to search for an alternate provider who can trust me as I them they did not even try to win my business. Guess they got a card number from me and thats all they cared about. I will have to pay another fee when I choose to end the service.

All ecential services here in Canada give you a one month grace before cutting you off. In fact I believe it is illegal for them not to.

This has to be the worst run phone system I have ever tried to deal with. My previouse company sold out to vocalocity, I'm notified my bill is going up $13.00 per month, didn't like but ok I can live with, the day after they took over my account, I receive a bill, my bill went up $70.00 and they automatically charged my cc.
The first 7 days of service I culd not receive phone calls, only voice mail or call out.
Average wait time for customer service is 20 minutes.

The service is usually pretty good. Typically when I call in with any technical issues, they are ready to resolve it. However today I "spoke" with Nicky, who mumbled worse than anyone I have ever heard. How on earth did they put someone like that on the phone. It was really annoying. A few more instances like that and we would consider switching. Customer service is a dying art, I like to support other companies who put as much of a focus on customers as we do.

This is a terriable company. They charge pro-rateds even if you don't use their services. Vocalocity will keep charging you account even after you asked them to cancel your account. Dont use them!!!RUN!!!!

Vocalocity provides terrible service. They are incompetant. There customer service is non-existent. Try using their transcription service and see how bad it is. They make virtually no effort to solve their customer problems with their service.

Do not use Vocalocity. There are times where the customer service department answers the phone promptly however they provide little help and absolutely don't care. The quality of my phone connection is VERY bad. Stay away. I am in the process of canceling and getting all of my money back from them.

I AM THOROUGHLY DISGUSTED IN THE CUSTOMER SERVICE, I ORDERED TWO PHONES PAID TO EXPEDITE AND HAVE NOT RECIEVED THEM I CALL CUSTOMER CARE WAS HUNG UP ON BY STEVEN GREEN, KYLE MAVOOS WAS TOLD A MANAGER KATIE SALLY WALKED OUT OF THE OFFICE WHEN TOLD OF MY PROBLEM AND A MICHELLE BEACON WAS SUPPOSED TO CALL ME TODAY AND DID NOT, I HAVE SPENT THE BETTER OF 3 BUSINESS DAYS DEALING WITH UNPROFESSIONAL REPS AND ALL HAVE LIED IN REGARDS TO MY ACCOUNT. REALLY

JR (Glenn) Soles from Vocalocity spent six hours over two days helping us fix a myriad of issues and mix ups that were quite complex. He was very patient, exceedingly friendly, and made sure I understood what he was doing and why every step of the way. He even conferenced calls with me to solve issues involving outside sources, like AT&T who kept sending us a bill for some reason (note: the AT&T woman was rather disinterested and unhelpful which made me appreciate JR's help even more). This was the single best customer experience I have ever had. Thank you JR!

I recently (3/25/11) shopped for a product at store #550 and got exceptional help from Paul M. Paul went out of his way to find a product that was on sale but not displaed on the shelf of aisle #43 but he located it on a very high shelf and retrieved it for me. Thanks so much Paul.

This is a horrible company. They bought a company I was very happy with, Aptela, with a great salesperson for several years taking care of my account, and immediately fired all the sales reps, and many other key people there. How can you fire all the reps in a company you just bought? If the company is worth buying for its client base and sells the same stuff you do, then some of those reps have to be good at what they do and would probably be assets to your company. Some might actually be better than your best. My rep was very knowledgeable and helpful, with more than even telephone stuff. Why fire good people who can sell your stuff right away with probably a day or two of training? This tells me a lot about the people running that company. It is not only vicious, but stupid business-wise. Sure you sold well enough to make the company worth buying, but I don't care about even giving you a shot to see if you are better than my current reps... Nuts. My VoIP phones work on any high speed internet connection. Sales guys can work anywhere with these services.

Anyway, now I am stuck with a phone system that will never get any better, owned by a new company, Vocalocity, no rep I can call, and am looking to find a new phone company. I talked to a friend who had Vocalocity and they had so many outages about a year ago that they left after two months. I am rooting against this company. People should not be rewarded for firing people who put in years to make a company worth buying.